Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Gus Bay Shore, NY

They are nice and they always care about customers. I got a microwave fixed and the technician did a great job.

2 years ago

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Jill Graves Bryan, TX

It should not take almost two weeks for a refrigerator repairman to make a service call. If it takes that long they should use a different service company

2 years ago Edited May 17, 2023

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Kimberly Salazar

Claims take to long to be handled. We had a leaking sink, it took 14 days to get a plumber out. Currently, the AC stopped working. It's been 10 days since I filed a claim and no one has come out. I wiyne looking for another home warranty

2 years ago Edited January 10, 2024

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Brendan Sullivan Woodbridge, VA

HWA has saved me a significant amount of money over the 5 years I have been covered. Overall I believe it is a good service and a good value.

2 years ago Edited January 10, 2024

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Dennis

When smaller and non-emergency issues have occurred, HWA has been responsive and easy to work with. I've had claims on my dishwasher and garbage disposal for example. When the issue in question is more costly and urgent, however, they were horribly slow and non-responsive. My A/C went out in July in Arizona and it took 6 weeks for me to get the issue resolved and have A/C again. The costs I incurred in the meantime for alternate A/C sources and hotels far exceed any benefit I got from having a home warranty. It felt as if they were purposely dragging their feet and going slow knowing that I couldn't live without A/C and would just give up on them and buy one myself. It was literally a life or death situation and they couldn't be bothered.

1 year ago

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Rosalee Cabrera Sacramento, CA

I was disappointed with the the length of time it took to have intervention from a plumber. Our appointments set up by the warranty company were changed twice. Our plumbing issues got worse. We had no functioning bathroom for about 5-6 days. The plumber that came out could not do the work needed, so we were desperate and hired someone on our own. We had to also get restoration services since there was damage to dry wall, carpets and flooring. Nit happy at all!!

1 year ago

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Glen Randles Darien, IL

Have had this company for several years and we’ll they always have some way to charge more. This time I had a problem and they came out like thay say and I paid the service fee. But not I get email that I need to pay anothe fee becouse the furance has a warranty and they have to do the paper work for it $100.00 The company that installed the furance was sent by HWA a year ago and now will not service it so when it need work I called HWA and now have to pay more to get it repaired.

2 years ago

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TR

Tech was friendly, professional and efficient. He explained the problem to me, ordered the part needed and returned to install the following week. So glad that I have this policy in place!

2 years ago

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Bennett Ranae Greene Swayzee, IN

Home Warranty has been easy to contact and work with. We have had to wait for them to find a contracted servicer to come fix any problems, and communication has not always been clear. Overall we've been satisfied with Home Warranty of America.

2 years ago

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Mishka Patton Prinsburg, MN

It took almost a year to get my fridge fixed. They send 5 or 6 different companies out that all repeated the same repairs over and over again. I had my temp sensor and other things changed 5 times. When you call and you try to speak to a manager they will not connect you. The manager calls you back but in a way that your phone doesn't ring it. They just leave a voicemail and tell you to call back the main number. I tried speaking to a manager for 6 months and still haven't been able to do so.

2 years ago

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Reid Boise, ID

I have been with HWA for more than 7 years now. And that says a lot. This company always had been there for our family when we needed the most. Great customer service! Highly recommended!

2 years ago

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Robert

After one call the claim was denied. I received an email to inform me of the decision which said was reached after speaking to the technician and to me. I had never spoken with anyone from the company and when I talked with the technician he said he never discussed the issue that was the basis of the decision. After a second call for another problem I was informed about the delay it would take to process the order. I wanted the order to go quickly to the technician I previously worked with and the customer service rep could not do anything to make that happen. I masked to speak to a manager and the rep was extremely rude. It led to me raising my voice (which I have never done to a rep in the past) and the rep continued to not provide an answer to my question. I hung up and called back, I spoke to someone who gave me incorrect information. I had to call again and finally spoke with someone who made an attempt to help me by checking the system, calling the technician and getting back to me (while I was on the line). So much unnecessary hassle

2 years ago

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Audrey

Air con not working just before holiday weekend - Home Warranty sent HVAC company out within a few days (reasonable given the holiday) and the issue was fixed. Easy and pleasant to work with HWA.

2 years ago

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Wilmer Araque

I am very happy to use this service, you do not worry about any repair at home, once you make the claim they process it immediately, and they come the next day to repair what was damaged. So fast and simple.

2 years ago

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Sherlyn Polick Chicago, IL

Of the service technicians that have been to the house, 2 are very good and 1 for the plumbing was not good at all. In fact I ended up having to get a plumber of my own to do the repairs and paying for it myself. I do pay a lot of money for this plan and it was very unfortunate that they did not provide me with someone that would do the repairs that were needed. They also take too long to get you the help that you need when you need it.

2 years ago

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Deb Franklin Belle Chasse, LA

I had a great experience with my refrigerator being repaired and only costing $100 service fee by a good company. However, I dealt with a nightmare, and still dealing with it, for my AC to be partially replaced, costing me about $3200 out of pocket, 6 missed/ignored appointments, improper installation so voided warranty, damages to my ceiling/attic, and STILL not cooling properly.

2 years ago

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Linda Clovis, CA

Issues with water heater only freezing water ... Home Warranty sent out City Plumbing and found propane leaks plus other issues and was able to get a new water heater!! We get plenty of hot water now!!! Thank you!!!

2 years ago

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Kathleen Lindenwood, IL

I have no problem with HWA itself. They have been prompt responding to any home issues I have had. The last service provider who came , in my opinion, just put a bandaid on my furnace problem instead of replacing the part that was faulty. I expect I will need to call HWA in the near future for another repair call.

2 years ago

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Andre Tolbert Charlotte, NC

I had an active leak in my plumbing. None of their plumbers were able to service my home. I had two wait over two weeks before they would allow me to find my own plumber. Now I have more drywall, flooring and mold issues. Plus I have to wait 30 days to be reimbursed for my expenses. In addition, any time a technician accepts a job then cancels it, they get another week to find a new technician. No limit to the number of attempts.

2 years ago

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Lynne Shaw San Antonio, TX

2 years ago

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Orlando Chicago, IL

I appreciated the caring and concern from the time I called with my service problem until the issue was resolved I feel Home Warranty of America truly cares for their customers.

2 years ago

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Roya Kuriyama Irvine, CA

So far had a pretty good experience but the first company called for a recent plumbing issue could not accommodate for a long time and it took a little too long to ultimate get a service person. Ultimately, the person who came to help was great and we were very happy.

2 years ago

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Verified Customer

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Robert Hobart, IN

The office service was superb! I received a referral for fixing my dishwasher and a call email and call within days. My dishwasher was fixed by me hopefully, so I canceled my appointment for now

2 years ago

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Verified Customer

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Nikki Carrollton, TX

We are fairly new members, but so far so good. We have had to make 2 claims so far. One for our washing machine and one for our double oven. We have had positive experiences with those repairs.

2 years ago

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Verified Customer

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William Caldwell, ID

I have held Home Warranty of America policies since August 2014. I have used their services several times and have no complaints or problems contacting their representatives to file a claim. Completely satisfied.

2 years ago

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Sam

The coverage is a blessing, and I have availed myself of it often. However, the amount of coverage is a bit of a ruse. Repair or replacement is the verbiage, but replacement is not actually what is done. They offer a set amount, knowing full well that not only is it not equally replacement, they amount is nowhere close to the cost to buy even the cheapest appliance.

2 years ago

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Mrs Flowers Irving, TX

HWA has been our Home Warranty for 8 years. They have been good for our home and pretty convenient to use. Their pricing for this year though, has been much higher so we are searching out a new home warranty supplier. Thanks HWA for the years you've helped us keep our home in good working order.

8 years ago

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James and Jeanne Lawton

It took 3 weeks for our built in microwave to be fixed.

4 months ago

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Leisa

Consistently excellent service and support!

7 months ago

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Becca Jones Bel Air, MD

We purchased a home warranty through home warranty of America because we were first time home buyers. With the premier plan, we were able to have multiple items maintenanced such as our sump pump and plumbing system. We pay less than $50 a month and it is a great investment. It’s always best to plan incase something were to happen and having a home warranty plan really eased our worries. The customer service is also very friendly and were able to send out a professional in a timely manner.

3 years ago

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Michael Thomas

The filing process is inadequate. I should have VERY fast referrals so that I can get an appt soonest.

10 months ago

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Vicki Montgomery

I feel wholeheartedly, that the service fee should not be doubled the monthly premium.

1 month ago Edited November 8, 2025

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JCDL

Contractor representative was efficient and quickly found and resolved the issue

1 year ago

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Sandra

The information that was provided to me was not what they provide. It has been almost two months and I still haven’t received the check for a dishwasher claim.

1 year ago

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Verified Customer

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Yury

GOOD SERVIVE OVER ALL, SOME REPAIR COMPANIES DID NOT HAVE KNOLEDGE ABOUT EQUIPMENTS

1 year ago

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Darrell

Fast and efficient. Diagnosed the problem and got it fixed fast. Highly recommend!

1 year ago

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Mark

Appreciate the prompt responses to submitted repairs. Usually have a vendor assigned within a day or two at most.

1 year ago

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Kaitlyn Hutchings

Quick turnaround, price of the home warranty and the number of items covered by the policy

1 year ago

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Elvira Mancuso

Took over two weeks for someone to come out to check my air in the hot summer. Sears was horrible. Then ABC was sent and did a great, quick job

1 year ago

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April Brasfield

Quick appointments, professional service techs. would improve customer service and follow up service calls

1 year ago

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Jimmy

They are not staying on top of their claims to see if it's been fixed I've been having a first claim for 3 months and has not gotten fixed yet

1 year ago

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Grace Schleicher

I had to call back three days later to when HWA was going to get a service tech to our house, like we had been forgotten!

1 year ago

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Melissa Orosco

The locksmith was friendly and on time. Great service. I am loving my home warranty so far.

1 year ago

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Christogonus

I like speedily HWA responds to claims, but what i did't like is how one of your service advisors handle the work

1 year ago

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Carlos Nunes

So far, very satisfied with HWA. Fast and great technicians working with the insurance company!

1 year ago

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Virginia

It's been a nightmare with trying to get things fixed. The communication is absolutely horrible. I'm still waiting on getting my pool fixed along with getting my microwave replaced.

1 year ago

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

1 year ago

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

1 year ago

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

1 year ago

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

1 year ago

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