Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

2 years ago

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

2 years ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

2 years ago

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Annette

They get the job done in a timely manner. Not too long ago, my furnace was down when we had a real bad cold spell, and they were out the next morning.

2 years ago

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Todd

A lot of the customer service reps are hard to understand because they don't speak good English, so it's kind of difficult to communicate with customer service reps sometimes during the process.

2 years ago

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Anonymous

The gentleman I talked to was very nice and very helpful. The water pipe was leaking from the A/C and the contractor fixed it.

2 years ago

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Anonymous

I have two properties and I have had four claims in the last two months. One of them I'm not happy with because they kept canceling it, and it took a month to get the issue addressed. The other three, I'm okay.

2 years ago

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

2 years ago

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James

Every time I use it, they always provided service for me. I've been with them for the last 8 years and I've always enjoyed the experience.

2 years ago

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Kari

My boiler/furnace stopped working and they came out to fix it. They were very helpful and quick and answered my questions as fast as they could.

2 years ago

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Lawrencia Doe Hamilton, OH

Recently I was scamned by HWA. They made me pay a double deductible by splitting into two one claim without talking to me first. I made an e l ectrical claim and after the technician told them the cost involved, they decided to split the claim into 2 to force me to pay 2 separate deductible in irder for me to pay 2/3 of the total cost. Too bad.

2 years ago

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Guadalupe

It was an electrical problem and they got a quick response. The worker was very knowledgeable as he did his job quickly and correctly.

2 years ago

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Ralph

My furnace went out, and that same day, they had a technician at my house fixing it. They were fast, friendly and got the job done pretty quickly.

2 years ago

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Roberto

I have to call them every time. And I have had a problem for more than a month, and they haven't solved it yet. It's been more than a month that I'm having issues with an apparatus on my house that they were supposed to fix or replace.

2 years ago

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Brian

The company is split up into two different offices. Therefore, when you're talking to someone, you may not be talking to someone who has all the information and the decision making power.

2 years ago

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Ekaterine

Overall, I'm really happy. They were on time and they always asked about my concerns. And they made decisions really quick.

2 years ago

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Megan Anna, TX

terrible. they schedule appointments that is not consistent with the appointments that the 3rd party service provider had scheduled (multiple times). Appointments then get cancelled without me knowing about it and have to reschedule all over again. They also wont get me a technician for several days after an incident has occurred (on multiple claims) The level of communication just really sucks

2 years ago

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Paul Silen Roswell, NM

The technician was prompt, professional, and competent. If in the future I need to file a similar claim, I hope to have him again.

2 years ago

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Darryl Shreveport, LA

Home Warranty of America service is very slow. They do not accept priority or emergency calls. I had a hot water heater that went out and it was out for more than a week. I ended up having to purchase my own hot water heater and have it installed myself I will not be renewing, my service with Home Warranty of America when it expires.

2 years ago

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Craig Davishoff Highland Park, IL

Good information was given. I have not had to file a claim for the warranty company to pay yet, but I have been satisfied with all my communications with them.

2 years ago

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William

They were quick to process a recent claim. Recently, I did have a warranty call. I called and they scheduled the provider and they came out and all was good.

2 years ago

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Patty South Holland, IL

The service was very good the monthly fees are a little high but I did appreciate that the service was good and done in a timely matter.

2 years ago

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John M Blanchard Kenner, LA

Home warranties are worth every penny. Offsetting potentially burdensome repair costs. HWA's contractors are good quality service people.

2 years ago

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Nancy Scott San Rafael, CA

It took 3 weeks for HWA to send a technician to look at my broken dryer. Unacceptable response time! The technician was very good and fixed the problem, after he finally arrived. HWA needs to provide faster customer service for its customers!

2 years ago

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Connor Dimick Peoria, IL

They unfortunately take a really long time to find a technician to make it out to your home. They make good on their word to only charge you for the $100 service fee, but you just have to be prepared to wait 7-10 days after your appliance or whatever breaks until it gets fixed if you go through them.

2 years ago

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Richard League City, TX

Service quality and timeliness continue to decline. I stopped one of my HWA policies because they just were too slow and unresponsive to use for a rental property. Also their water heater replacement procedures are somewhere between unethical and stealing.

2 years ago

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

2 years ago

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Lisa

It was a very straightforward process. When I had trouble with my HVAC system, I called and got service set up right away.

2 years ago

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Deb Hartmann Slidell, LA

I reach a person everytime I call. They are quick to get an appointment set up for my issue. The service people they use have been great.

2 years ago

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Michael Reed

I had one experience that was good and one that was not. I had a stove/microwave combo and the microwave just quit and they couldn't get it fixed. So they paid me to get a new stove. They paid me the money to go get it myself, which I thought was great. Although, they made it in gift cards, which was kind of tough, but we made it work. But then when I had an air conditioner go out, they offered to pay for just a super tiny piece of it. And I'm actually in the air conditioning business and I wasn't able to really invoke the warranty the same way to try to utilize my own people or anybody. And I realized the price that they were giving me for that was not what I could get it for.

2 years ago Edited November 3, 2023

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

2 years ago

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Cerline

I will be renewing it again. They were consistent with checking back to make sure that the appointments were scheduled or to give me a way to cancel.

2 years ago

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John

They were trustworthy. It was easy to get through and talk to someone to set up an appointment to have somebody come in.

2 years ago

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Viswanath

2 years ago

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R

They're very quick to answer back. Just recently I needed someone to come and check out my air conditioning units and it was done within 24 hours.

2 years ago

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Baoke

I got a water leak and then they were able to help me get it stopped right away. Great customer service. They always answer my question right away.

2 years ago

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DB Royse City, TX

We have been a loyal customer of yours for more than 14 years and I have referred dozens of my real estate clients to ONLY HWA. Now, when I needed your services, I had to wait 3 weeks to get someone to service my hot water heater. Also, you increased your charges this month to make them double what they were a couple of years ago. I am going with another Home Warranty who is reliable and is fair in their pricing.

2 years ago

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John Benton

We just recently used our warranty for some electrical issues and they came out and fixed it within a week. I wish they had more providers.

2 years ago Edited October 12, 2023

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Tony Genova Houston, TX

I have filed 5 claims for the same issue. Three times the contractor did not show up. One time the contractor only worked on septic tanks and my current claim is being disputed. I need my plumbing lines unclogged. They need to be water jetted and have them inspected via camera that can all be done through the house clean out. You are trying to say that you don't cover anything if they have to use the roof vents to do this work. I have had this done before and it was done through the main clean out on the house.

2 years ago

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Rick Zamora Mountain Home, ID

Always quick to respond it had somebody out the next day. It was amazing. Service was on time and paid for and great service.

2 years ago

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Chet Shermer Dallas, TX

We have been customers for 6 years and have had a great experience with claims. They use good companies for their work. Highly recommend.

2 years ago

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Wolf Laredo, TX

I was satisfied that the HVAC technician finally showed up and was able to get my 23 year old AC compressor to limp along for a little longer. It is holding up, for now.

2 years ago

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Sandra Combs Temple, TX

Not happy because I have the top plan with you and I’m still without my AC for going on 3weeks here in Texas. I have had 2 different people come out and give two different diagnosis the last one said it was because my coil evaporator was dirty and they said that’s normal maintenance and refused to send anyone else out to verify what the problem is until I pay to have the coil cleaned. So I will definitely not be keeping this company as my home warranty company. Why have the best plan when you’re still not being treated as such.

2 years ago

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Cheri Walker Colorado Springs, CO

Home Warranty of America is quick to respond to submitted claims to ensure the issue is taken care of in a timely manner.

2 years ago

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Ralph Van Dyke Idaho Falls, ID

This last claim was my worst experience with HWA. Lack of communication and technicians didn’t want to work with them. I felt I had no choice but to call Courtney to light a fire under someone.

2 years ago

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Annetra Kings Mountain, NC

My air conditioner was not working properly! Hwa replaced the unit within weeks! Great service ! Professional! And Great price !!

2 years ago

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Dion

Every time I submit a claim, they denied it. Even though other companies that are similar to them process the claim without any issues. My dishwasher and my ice maker from my refrigerator within the past two weeks they denied both claims for the exact same reasons. Within minutes of receiving the invoice work repair order from the service technician stating abuse when I wasn't even living in the house, things broke and just sat there as I had the house on the market to sell.

2 years ago

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Bishnu

So one of so one of my A/C units it's not working properly so I requested a claim and I just keep calling and they tell that someone will come and there are like 2 vendors which I was allocated and they rejected offer. They told they are not being paid by Home Warranty of insurance, so they are discontinued.

2 years ago

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Ruben

I called them to get a person to come out and then they sent me an e-mail saying the person would be out and then the person ever came and I called the person and they were like no one ever contacted us or made an appointment with us to come to your house. Then I called home warranty again and told them this and they're like "oh, we'll call the technician and we'll make a new appointment." And I never heard back from them again and that was like 3 weeks ago, so I still not had a technician coming to my house.

2 years ago

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Gina

I've had used my warranty several times. My A/C broke a few weeks ago or about a month ago. They sent someone out here. The company they sent out here was very low rated company and unprofessional. They didn't come at the time frame they said they're going to come. They wanted me to pay an extra $600 for the repair and I just didn't feel like that was right if I'm paying home warranty insurance, why do I have to come up with any extra money? I'm just not happy with their service and I'm looking for another company

2 years ago

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