Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Anonymous

My $8,000 wolf oven broke down and they gave me a $500 gift certificate for Lowe's, which doesn't pay for anything. Maybe the electrical cord to my oven. Horrible.

9 months ago

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Carl

They were friendly. They were very helpful. They were very knowledgeable.

9 months ago

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Michelle

Very professional gentleman. It was a good experience my first go around.

9 months ago

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Michael

Everything happened quickly. They came and fixed the issue within a few days.

9 months ago

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Meda

When I call them, I get a response and explanation for what I need to do.

9 months ago

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Brian Lape

Once they arrived they were professional knowledgeable and did the job as expected

10 months ago

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Stephen Jacksonville, FL

I was enticed to sign-up for three years after having them for a year. They have yet to pay even one claim. I now want to receive a refund for all except a one-year renewal.

10 months ago

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William

The gentleman that came out and did the work was fantastic. Attention to detail. He was in and out within probably 25 minutes.

10 months ago Edited January 8, 2024

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Harold Athens, TN

I can depend on getting my appliance repaired in a timely manner.

10 months ago

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Desiree Schulz Burton, MI

Quick service… friendly customer service… trustworthy vendors

10 months ago

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Phil Thi Chicago, IL

Save money on repairs.. response time for tech to show up is too long.

10 months ago

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Susie Espinoza

I liked that when I had a problem at home they were quick to send someone to fix it

10 months ago

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JLynn Bickley St Louis, MO

HWA provided timely service and the company did a great job!

10 months ago

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Stephen Frisco, TX

Service fee double from previous year. 2/5 claims denied this year. Price increase for next year is too hight. I will not be renewing policy.

10 months ago

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Larry

Everything worked out okay. Hard to understand the people answering the telephone.

11 months ago

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LAURENCE BLACKMAN Columbus, OH

Very fast response times on claims, an always uses good contractors

11 months ago

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Carol Dunn Las Vegas, NV

They answered me when I called and they got a guy out here for repairs quickly.

11 months ago

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Raymond Garcia Oceanside, CA

Although the company seemed at first to be on top of various situations, much (much) time has passed without resolution.

1 year ago

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Diana Clark Conway, AR

HWA has not yet ordered my hot water heater for installation tomorrow. Also, when I talked to the claims agent the background noise was overwhelming.

1 year ago

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Audrey Boles Bessemer, AL

I like the overall response. Even if I had a complaint it was handled professionally and quickly!

1 year ago

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Don

Really enjoyed the efficiency and timeliness of my claims Everything went smoothly

1 year ago

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Curt Funk Caldwell, ID

The first time it took a long time to get an appointment with a plumber, but the second time it went good.

1 year ago

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Laura

You did not find someone to fix my furnace. I found my own person and then I could not get reimbursed because he fixed it immediately on a Sunday. Trying to decide if you are even worth keeping to be honest.

1 year ago

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Rose Mendez Los Angeles, CA

So far everything is good, little issues with the home have been taken care of, thank you.

1 year ago

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Dan Homrich

They paid $131 for a 2-year-old $450 microwave. And the "payment" was a certificate at Lowes... Home warranty companies are not like insurance with independent adjustors. They should be banned or regulated.

1 year ago Edited October 19, 2023

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Raj

I had an issue two times and I called them and both times I got the proper support.

1 year ago

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Cerline Smith

Cost and ease in understanding limitations of allowable benefit for item to be repaired

1 year ago

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John Dunne

We’ve submitted multiple claims with HWA and they’ve been extremely responsive and helpful!

1 year ago

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Alisa Knuttel North Aurora, IL

Easy to submit claim. Service tech approved quickly. The approval was an easy process.

1 year ago

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Michael Liu Irvine, CA

Fast appointment and smooth resolution with the company and their partner companies.

1 year ago

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Constance

They usually schedule my appointments and they come and they say they're coming, so I guess.

1 year ago

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Estrella

They told me that, oh, somebody's gonna call me, but that person, she never called me. And until now, the work in my house, my water heater still hanging there, it's been almost two months.

1 year ago

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DeAnn Tucker Ottumwa, IA

If I could have left less than one star I would have. The service is one of the worst I’ve ever experienced. The amount of miscommunication and delayed response is almost comical it’s so bad.

1 year ago

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Bob Fontana, CA

Very good service. They fix the problem without any hassle. Will continue the subscription.

1 year ago

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Alberto

They were able to deal with our issues in a positive way. We had a microwave go out and they ended up replacing it.

1 year ago

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Cedricka

It's been hard to get back with people in regards to our calling claims. I needed to use it twice recently. At both times I've had to pay a service fee and nothing was done, like the problem wasn't fixed.

1 year ago

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Manny The Movie Guy Indio, CA

The value I got is worth the money! From plumbing to my salt water pool, they were able to help!

1 year ago

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Demond Edwards Tampa, FL

This company is amazing, whatever issues we were having, they were here to provide support.

1 year ago

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Michael Stewart Herndon, VA

I have had more bad experiences than good with HWA, but most recently a very experienced tech came and fixed my appliance on the first visit.

1 year ago

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Quinton Park Forest, IL

The techs don't repair the issues at all. I had 2 request that didn't get fixed and my money was taken. This is illegal, and I'm looking to get this resolve. I signed up for another Home Warranty because this is horrible.

1 year ago

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Cindy Excelsior Springs, MO

Not happy with you right now. We made a claim August 29 and you have scheduled a repairman for October 5th. So much for 24/7 service and certainly not how you represent your warranty.

1 year ago

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Ben Martinez (Andy) Sacramento, CA

They approved the repair on my AC unit after an inspection no hassles. Was very quick as well.

1 year ago

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NJ Customer Rutherford, NJ

Home Warranty of American could not provide the service on time and asked me to find my own contractors (3 times). Once the contractor completed the work, they refused to honor the claim request.

1 year ago

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Peter Justl

They've been responsive whenever we've had a request for something that's not working properly. Just recently we had our air conditioner to go out and it was getting exceedingly hot and we were worried that, because we live in the desert, it was going to be an unmanageable situation. I expected a response back in a day or two, but they within a few hours really sent the referral to us, and that worked out very well for us. We're very happy. We've never had a problem with the home warranty and and it's always been a positive thing. The people they sent out are very capable and very qualified and they quickly addressed our problem and we have no complaints.

1 year ago Edited January 10, 2024

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Richard Pasadena, CA

HWA raised my premium, raised my deductible, and dropped coverage on my refrigerator. After nine years I will self insure.

1 year ago

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Michele

So far, each time I've called them, I've got quick responses and they were all very helpful.

1 year ago

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Cynthia

Called Home Warranty of America on June 22, 2023 to start a claim for a dishwasher not draining, today 7/18/23 still waiting for it to be repaired . Past service has been good, but not happy now.

1 year ago

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Monica Bakersfield, CA

Improving in responding time but I wish they hired local companies instead someone far away like 1-2 hrs away

1 year ago

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Reinita Visalia, CA

I like that the ppl assigned to come fix the problem we’re very friendly, nice, and informative

1 year ago

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Connie Richardson Salt Lake City, UT

So far HWA has been very responsive and the repair people sent have been courteous and responsive.

1 year ago

Home Warranty of America Reviews