Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Verified Customer

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Connie

Most of the time it's very difficult for me to understand the person that I'm talking to. It's very difficult to get plumbing work done through home warranty. I have heard from one of the plumbers that it's because they are difficult to work with.

2 years ago

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Verified Customer

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James

this latest incident we, our water heater went out they had to replace it and it took us 12 days to get another water heater. That's a long time to go with that hot water. The problem with them is they are just too slow. If I get to just call somebody else, you know, on my own, probably could have got it put in, within a day or so. I didn't see much customer support.

2 years ago

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Verified Customer

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Anthony

Would have preferred zero stars. On a A/C problem in July, HWA was unable to provide a technician after 10 days. I called my local AC tech, who provided a diagnosis the same day. HWA had multiple questions for my tech. After 3 days my technician gave up and said he would not/could not work with HWA. Biggest issue was HWA wanted to use a refurbished part, for an expensive time consuming repair. My technician was very strongly opposed to this idea. Had to call a second tech. He was in agreement not to use the refurbished part. Also indicated it was his opinion that no one in the Charleston area would use a refurbished part for this repair, consistent with the original opinion. From discussions with neighbors, my experience with HWA was consistent with other warranty providers.

2 years ago

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Verified Customer

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Richard Chicago, IL

This was my best experience with HWA. In the past, the vendors were not always reliable. The vendor this time was incredible - timely, professional, and thorough.

2 years ago

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Verified Customer

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Rachel Weeks

Majority of contractors did sub-par work and work done needed to be re-done by an outside party. Multiple issues that I opened tickets for couldn't be fixed in one visit, despite being told that issue was "fixed" only to find out a week or month later, that was not the case. Issues that should've been simple fixes, required numerous visits to rectify and ultimately ended up in me paying an outside contractor to fix the issue rather than deal with the inept technicians that would be dispatched. Dealing with your customer service is an absolute joke. Any time I had to deal with someone live, it was a total nightmare. Would NEVER recommend this company to anyone. Ultimately, dealing with you did nothing but cost me a lot of extra money, cause more issues and leave me feeling beyond frustrated and annoyed. Overall your service didn't save me any time and was the biggest waste of money. I would never recommend your company or services to anyone.

2 years ago

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Verified Customer

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Jeff Gement Plano, TX

Utter fail. The first time I had a claim, it was for a washing machine. The service company said that it couldn't be repaired and had to be replaced. Easy, right? NOPE. HWA won't replace the machine, or handle any of the logistics of dealing with it, which is what I wanted to avoid by paying a lot of money for a warranty - the actual dealing with it. It's a function of time. I expect them to save me time, and it has been the exact opposite. I got a "buy-out" offer of $323 to replace the machine. The problem: the least-expensive machine I could find, even with a Labor Day sale on across Best Buy, Home Depot and Lowe's was just under $400. Then, there is the "required" hoses add-on for $39.99, plus install and delivery for $59.99, plus haul-away of the old appliance for $59.98, plus sales tax - all over $600. I escalated the buy-out amount after spending a lot of time (that I didn't have) evaluating options that HWA should have been doing and sending them my data. They said that for the capacity machine I had, that was all they could offer - the $323, despite all the quotes I sent to them. I asked what make/model they found for that price, and was told that it was a "grid". I asked for the "grid" to find out where they think I can get a washing machine for that price and was told it is a secret grid, and they're not obligated to, nor were they going to tell me what make/model that price was for. Oh, and this is new since I've had HWA for 12 years now, they no longer cover anything to do with installation, delivery, or haul-away of the broken machine - they used to handle all of this. I have wasted hours arguing with people and they simply do not care at all. Getting an HWA home warranty will cost you far more money in your time, and is a pain in the ass, to say the least. I'd have been better off not having one at all. Oh, and you can only get that buy-out on a Lowe's gift card - the place I least like to buy things. Wretched experience all around.

2 years ago

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Verified Customer

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Lester

My recent claim with HWA was not at all what I expected. I was very disappointed in the whole process. I was told to do what it took to get my problem solved. I took care of it out of my pocket which cost me 1900. $. Then everything from HWA changed, I was told to do everything else that resulted in my claim being reduced to 800.00. I am very disappointed and will not want to do any more business with this company.

2 years ago

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Verified Customer

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David Hobart, IN

This company used to be great at servicing their customers, I had been a customer for many years with essentially no problems. However this past year has been a joke. I had a plumbing issue and an air conditioner issue neither of which they could even find a service provider. They now have a program that allows the customer to select their own service provider and then would be reimbursed by HWA. Of course I had to use this since HWA could not locate a service provider in my area at all. How can you be a warranty company that has nobody willing to work for them?? To make a long story short HWA sets the requirements on the customer's service provider such that the customer's service provider cannot fulfill the HWA requirements. The customer then cannot be reimbursed because the service provider cannot fulfill the HWA requirements before the repair/replace takes place. The repair has to be finished so it goes forward then the fight with HWA takes place which the customer cannot win. Never sign up with this company!

2 years ago

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Verified Customer

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Cindy Denison, TX

Been a Customer for a while and HWA has a very easy reporting system and good customer service. We are very satisfied with what the policy covers at the price, its very reassuring.

2 years ago

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Verified Customer

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Ruth Panama City, 8

I should have never gone through HWA. It is a complete racket and waste of time. I first submitted my plumbing leak on 8/1. A plumber appointment was made for a Saturday between 10-4 and the plumber never showed up- calling the company was not helpful because no on answered the phones. The following Saturday a plumber actually did show up, filed a report and charged me a $75 service fee. After a few days a did not get any follow up so I called HWA for the first time- after multiple calls I finally insisted a manager call me back immediately and on 8/29 was told my warranty would not cover this because of a completely different issue found in my inspection report. Complete waste of time, energy and $75. I should have went with my gut and used an independent plumber.

2 years ago

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Verified Customer

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Steven Gretna, LA

I like that my AC is finally repaired to working order. I dislike that it took HWA over 4 weeks to resolve, took me many days off work to be present, and had to deal with three different service companies they sent before one was able to fix. And to later find out that some parts of the repair job was required to fix but not covered.

2 years ago

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Verified Customer

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John

I don't like not having an actual person to talk to. It's all automated, and I prefer human contact. Whenever I do file a claim, it's not very prompt. It's 2-3 weeks out before they get somebody out here just to look at the problem.

2 years ago

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Verified Customer

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Pietro

It's the worst company I've ever worked with. Any type of company like this should not exist, I don't know what is wrong with those people. They came over and charged me $75 and they never told me anything about the parts. Nobody could tell me where the parts were. After more than a month now, I had to ask someone else to come and they fixed it in 2 days. And when I called Home Warranty of America, they kept offering me to renew, but they couldn't even fix one problem and one of the attendants just could not give me the claim number. She just kept offering to renew, to renew, and I had to yell at her to give me the claim number because she wouldn't give it to me. It was the worst experience ever.

2 years ago

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Verified Customer

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Maria Koziakov St. Petersburg, FL

There has not been a single claim that went through without a fight. appliance parts take forever to arrive. One month to repair a refrigerator is what it took only to find out that one part that was claimed out of stock was always in the repairman's truck , but moreover to find out that there is also a leak and the refrigerator cannot be repaired. Happy to find out it got approved for replacement - boom, the lowe's gift card will arrive in 30 days!! How nice 2 months without refrigerator, what a joke. Another property, another refrigerator, after the part finally arrives in 6 weeks and is installed, but the freezer door still leaks and freezes up , the vendor never returns phone calls. Keep trying until HWA says it has been 30 days, open new claim, pay another $100! Plumbing was a night mare, leaking washer and unreliable plumbers keep rescheduling due to crying babies and barking dogs in the background. Call HWA to ask for another plumber, instead they open new claim and make me pay $100 twice, what a scam. Another plumbing claim broken shower gets denied based on the diagnosis that the plumber says he never submitted. Another fight to get another plumber re evaluate, gets denied again - the repair has been completed without authorization! No we were supposed to wait for 2 weeks for authorization with a non working shower. The communiocation between vendor and HWA is awful, authorization process is not functioning as a result it so time consuming and stressful and absolutely not worth the money. Angry tenants, disappointed landlords.

2 years ago

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Verified Customer

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pursegirl67 FL

I reached out to Home Warranty of America in regards to my HVAC system not cooling. It took almost 3 months to get the system replaced. While I appreciate all that they did, I live in Southwest FL and its summer.

2 years ago

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Verified Customer

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Rachel Birmingham, AL

I was hopeful that being a long time customer would have been valued and help to resolve our issue in a timely manner. Sadly, after having to repeatedly call the company to get any traction on our claim, it took more than a six weeks to get resolved. Our first technician took two weeks of time and never submitted the info so we had to have another sent out. Then the part ordered was shipped to the wrong carrier. I’m disappointed that what I thought would be a helpful resource and experience has turned out so poorly.

2 years ago

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Verified Customer

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Roy

They always get someone sent out and take care of the issue. My air conditioner broke and they had someone out the day after I called, and it was repaired the same day.

2 years ago

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Verified Customer

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Laura

I used to be with a different company and I moved over to Home Warranty of America and I'm definitely much happier. They're very quick to answer and to schedule.

2 years ago

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Verified Customer

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Sean

I used it recently for something that they didn't make the part anymore, so they did offer a buy out, which is in theory great, but when you paid $600 for a warranty and then they use the wholesale price instead of the price of a retail oven, it's not been a great experience, but it's better than nothing, I guess.

2 years ago

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Verified Customer

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Bruce Babendir

The drain just stopped working and at first, it went very well. They came out right away and orded the drain pump and put it in, but then it turns out that wasn't the case. I've been waiting to hear back from them on when they are going to get back out here

2 years ago

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Verified Customer

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Leslie Marie Grooms

I had to use my warranty most recently for my garbage disposal. I called and filed a claim and they had someone out here within that same day; got it fixed and ready to go within about 24 hours since the first time I called.

2 years ago

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Verified Customer

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Jennifer Grissom Blue Springs, MO

I have been very happy with Home Warranty of America. It has been worth the money for the amount of things in my home that have been fixed or replaced.

2 years ago

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Verified Customer

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Tony Karagiannis Waxhaw, NC

Very happy with the work so far. I have been with HWA for over 7 years now. They took care of several issues with this house. They use good plumbers, and appliance repair contractors. I do recommend HWA.

2 years ago

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Verified Customer

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Joy Deltona, FL

I did not like the fact that it took 3 weeks to get my ecard to purchase my new washer. I had to go to the laundromat 3 times. I did not get full replacement money to buy the new washer. So I paid my 100.00 for the tech to come out and then to buy the cheapest washer I had to add 253.00 to the money hwa gave me. All in all I spent 353.00 to have this warranty. Now my AC is not working properly. So another 100.00 plus I have to pay 138.00 when they come back to fix it. I live in Florida and it's been 86 degrees in my house for 2 weeks now and it won't be fixed until next week. So another 238.00. why do I have a warranty?

2 years ago

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Verified Customer

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T

Before HWA switched to Choice I would have rated it higher, but I was very displeased working with HWA since Choice took over. It doesn't hold the same value anymore as it used to. Previously I was able to completely replace a couple of appliances which made HWA a great value for me, but this year under Choice "replacing" an appliance meant giving me about 15% of the total cost to replace it. I spent significantly more money on HWA insurance than the 15% they gave me for the appliance. Not worth it.

2 years ago

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Verified Customer

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William Apache Junction, AZ

Wish I was told that because my appliances are old that HWA will not replace 100% by maybe just 65% of appliances value. I was paying 100% cost of my premiums . I should paid 65% of my premium each year. Amazing

2 years ago

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Verified Customer

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Joanne Oswego, IL

Home warranty has responded quickly and made sure someone came to fix the problem I had. The problem was fixed and the service person was very friendly and efficient.

2 years ago

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Verified Customer

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frances ferrer Los Angeles, CA

customer service is excellent. the vendors are not so great roofers replaced with mismatched colored shingles. plumbers tried to hustle us to pay for a new clean out valve which we already had had to get a second opinion and that plumber supposedly did the job but didn’t bother to tell us they were done, so we just cross our fingers and hope the issue doesn’t repeat

2 years ago

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Verified Customer

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Michael

They just passed on information and when you call back to ask about what happened they they have no real answer for you. The first time we called was for the vent that air stopped coming through. We needed somebody to come out to service that. They contacted 3 companies before we found out nobody was coming out. They kept telling us for one reason or the other that person got rejected. That person is not going to be able to help us. So that didn't get done. So that took a week to go so that and work never got done, all right. The second time they couldn't find people that will come do the work. I would never recommend them to anybody.

2 years ago

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Verified Customer

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Katherine

They were just hateful. My washing machine broke and the gentleman that came out here told me that they could not fix it and it had to be replaced and that I would hear something from them within 24 to 48 hours. It took 3 weeks and I had to have my realtor call the lady that was over the district here in Florida before anybody would even respond to me. The lady was just very rude to me, she did not want to give me the value of the washing machine to replace it. She told me the washing machine was 20 years old. She wasn't going to pay the full value. That was the point of me getting the Homeowner's Warranty. She just didn't care.

2 years ago

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Verified Customer

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Nick

I wouldn't recommend them. About two months ago my air conditioner went out and they sent a service provider out three weeks later, at which point the service provider gave them the response that it needed to be replaced. They then chose to get a second opinion, which took another two weeks. And then finally, that person was able to come out, take a look at it, provided the same response the first person did, and at which point they did actually replace the unit. But in total, it took about six weeks to get done. The customer support staff has no power. They just read scripts and will feed you BS responses.

2 years ago

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Verified Customer

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Terri Neville Nashville, TN

They are very responsive for small item claims. When it is a big ticket item like air conditioning or water heater, this is the worst company to deal with. They add a charge and will not let you know what it is for. If you don't accept the charge, they cancel your claim. There is no one to talk to and when you do get someone you start all over from the beginning and get canned answers that aren't relevant to your claim or contract.

2 years ago

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Verified Customer

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Christina Denver, CO

So far with the issues I've had I've been able to get an appointment right away and the vendors that have come out have been very professional and friendly.

2 years ago

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Verified Customer

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Doreen Denver, CO

You guys are very hard to work with when it comes to having replaced something. We've had a replace 2 items now because you said there was nothing wrong with them. One of the items this last time was the water heater. You said that it was fine and functionable but it had bacteria in the water and the water heater was starting to conk out. I don't like your process as far as how you decide what you're gonna. Do? With. An item so we ended up spending $1300 out of our pocket to replace the water heater that was contemanated.

2 years ago

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Verified Customer

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Alicia Rincones Baltimore, MD

One thing that I can say about the company is that they worked hard for me. Personally calling the repair companies and getting a solution if needed. Over all they have covered me well this far.

2 years ago

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Verified Customer

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Eric Drum GA

HWA denied our cook top repair after two technicians evaluated the problem. I never heard from HWA about why the final repair was denied. HWA received two payments then when a more experienced technician was needed the repair was denied. If HWA started a repair ticked for the cook top, it should have been covered. If not why agree to look at the cook top. Other than that HWA has been good!

2 years ago

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Verified Customer

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Karen Gurnee, IL

Most of the vendors have been easy to work with and reliable, with the exception of the furnace company you sent. I am hesitant to use the warranty for anything important, like a furnace or AC if I don’t feel confident in their skills.

2 years ago

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Julie Harrison, AR

For a while, their service was very good, but I guess they were sold and thereafter, it seems like sometimes I would get help when I needed it, but if I had anything having to do with the plumbing, even something minor, they simply ignored me and I would have to call 5 times sometimes to get some kind of response. I ended up becoming so disenchanted that when I was going to sign up again for another year, I ended up asking for my money back because they were not being responsive to my request to have someone assigned to what I think is a small plumbing issue.

3 years ago

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Unhappy Customer Long Beach, CA

Within the past year, I’ve had nothing but issues with your company. I’m thinking it could be due to the merge with choice plus. Even with the continuous price increases of your premiums and your service call fees, I have still renewed with you every year but this year I don’t think that I’ll be doing that. I spent over an hour and a half on the phone yesterday which was May 16, 2023 because in error when you guys merged with choice plus warranty you removed my washer and dryer coverage in the error. I had to spend time on the phone with your incompetent agents fighting tooth and nail to get the issue resolved before I was finally able to speak with Stephanie from your resolution team who was absolutely awesome. She resolved my issue within minutes. I’m also upset that your team members do not have the ability to see any claims prior to February 2022 which was your merge with choice plus that is absolutely ridiculous. If asked to refer your company absolutely not. I’ve been a loyal customer for yours for almost 5 years and I don’t think that I will be in the future. I’ve had to file a complaint with consumer affairs against your company. Your customer service representatives are not knowledgeable and unprofessional. I don’t ever contact a business expecting stellar service because I know that that expectation would be too high but at least the bare minimum would be nice and your customer service reps just do not do it. Whenever I call I have to call back multiple times for the same issue which I’m sure you know is time consuming and very frustrating.

3 years ago

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Verified Customer

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Ron Moody Twin Falls, ID

Home Warranty of America has been reliable throughout the years. We joined when we bought our house nine years ago, and we've kept HWA ever since. Highly recommend.

3 years ago

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Anonymous Meridian, ID

Customer support is excellent. They do good communication, good follow up. I didn't pay for it, I believe what they paid was $500 and I believe it's worth it. If I can extend it, I probably would.

3 years ago

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Verified Customer

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Anil

Customer support has been prompt, but there is a lot of back and forth in terms of getting the the provider, who they are and their schedule. I'm always being asked to reach out to them but they say it's resolved, but it's not resolved. It took almost three weeks to just fix a small issue with a toilet leak.

3 years ago

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Jean Lake Saint Louis, MO

We've used the warranty a couple of times. Mainly we use it for our heating and cooling. Recently our air conditioner was not cooling so they came out and they added Freon to it. The customer service agents are not consistent. Some are helpful, some are not helpful. We've had a very nice one and then we've also had one that was really not nice.

3 years ago

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Verified Customer

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James Nampa, ID

My air conditioning went out in June. The guy they sent out said I needed a new unit and last month, March, they finally I had to call them. They had cancelled my claim, they never did get my unit ordered, never got it in. I had to call them up and literally go crazy on them in order to get them to finally send somebody else out here to check the unit and said it just needed Freon and finally they got it fixed just this month. So I've had some real problems for people.

3 years ago

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Verified Customer

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Trey Athens, TN

Every time I call somebody I can't hardly understand them and then I finally get ahold of somebody I can't understand and they're rude. I haven't been very happy with them so far. Very easy to contact but they can't hardly help me. I pay once a month and they can't even help me get my A/C back up and running. I pay them a monthly fee to do work for me and they and then they turn me down. I'm wasting money.

3 years ago

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Verified Customer

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Judith Mc Kinney, TX

They have someone come out and you pay them $100 right away. This last one, which I'm still working with, was there for 6 minutes. I gave him a check for $100 I still have not got my air conditioner fixed. They came back the next week but couldn't fix it yet because they didn't have what they needed. They just texted me 10 minutes ago to say they would come tomorrow. Another time it took 5 visits to get my heat fixed.

3 years ago

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Verified Customer

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Joe And Linda Round Rock, TX

The first time I use the warranty they couldn't get a plumber here, so it took over a month to get somebody here. And then they said you still have the option of calling your own plumber. Long story short, I got my own plumber and they okayed it. The people that I talked to were very friendly but it seems like it took forever.

3 years ago

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Mark Roswell, GA

I think they're a little on the expensive side. The ice maker on my refrigerator had stopped working and I called them and they sent a local repair technician and he replaced the ice maker and it's working fine now.

3 years ago

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Verified Customer

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Mary Herculaneum, MO

Any time I've ever had to call I was always assisted quickly. I've used it numerous times, for electrical issues twice, and was taken care of immediately within a week.

3 years ago

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Verified Customer

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Janet Appleton, WI

These people refuse to replace appliances with like-quality items while using questionable contractors to do the work. Our top-of-the-line Carrier air conditioner was replaced with a no-name brand by technicians who lacked the ability to replace an older model hard-wired thermostat with a hard-wired programmable one—so now our thermostat has to operate on a battery. Our Insinkerator disposal died, and I contacted Insinkerator company to determine what the current model to replace it was. I gave that information to the contractor who called Home Warranty and told us that Home Warranty only allows a certain dollar amount—so we were forced to take the “builders special” model rather than the high-end model we were replacing. We will never recommend them, and we are discontinuing our insurance.

3 years ago Edited January 10, 2024

Home Warranty of America Reviews