Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Verified Customer

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Rachel

They either deny every claim I put in or they delay, sending somebody out by literally 3+ weeks so I end up just hiring somebody myself! They claim they can’t find a technician in my area, but I live in a large city, so if they can’t find technicians in my big city, I can’t imagine how they find providers in smaller areas!

11 months ago

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Susan

I've been a customer for over 2 years. I am still waiting for a check they owe me for replacing my microwave. We had a plumbing issue that took months to resolve. They had me repair a 20yr old microwave at least 2 times. I will not be renewing our policy.

11 months ago

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Reyna

They denied my claim based off past issues and not existing issues. They didn’t get a second opinion. When I paid out of pocket it ending up being an easy fix. When I had my appeal meeting the person I was talking too didn’t have the right info and started talking about thing in my inspection report that had nothing to do with the claim. It was very unorganized and to top off I was out of a kitchen sink for 3 weeks waiting on them. Never again!

1 year ago

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Don

I found the customer service nice, but getting in touch was a challenge. I ended up paying out of pocket for repairs because submitting all the required documentation was too much hassle. The process felt overwhelming, and I just wanted to avoid the stress of dealing with the home warranty company.

1 year ago

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James

I've had a mostly positive experience with Home Warranty. They've been easy to work with, and the vendors have been good. I did face some issues with an initial plumber, but they were resolved. The team recommended a reliable technician for my refrigerator repair, and I was pleased with the follow-up and support. However, my first repair attempts were frustrating as they sent unqualified technicians. Ultimately, a reputable dealer fixed the issue.

1 year ago Edited November 20, 2024

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Sierra

I had a frustrating experience with customer service. Whenever there's an issue, it feels like they always side with the technician and blame the customer. Recently, I faced a situation with my garage door opener where they only covered one repair, leaving me to pay out of pocket for the rest. Overall, very negative experiences.

1 year ago

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Barbara

I had a mixed experience with customer support regarding my warranty claim. Initially, I was misled about coverage, which caused confusion and frustration. After a technician finally assessed the situation, they found the leak was not under the slab as claimed. Additionally, there were issues with the plumber's payment that didn't align with what was promised. Overall, communication needs improvement.

1 year ago

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Verified Customer

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Jason

I appreciate the prompt communication and scheduling for my appointments, which allows me to connect directly with providers. However, I've faced issues with coverage and inconsistent information from customer service. While my AC unit was replaced under warranty, my hot water heater claim was denied despite prior assurances. Frustrating experience overall.

1 year ago

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Carmen

I had a mixed experience with the home warranty service. While small issues were handled quickly, major problems like my refrigerator took an excessive amount of time to resolve. The lengthy wait for parts and settlement was frustrating. I wouldn't recommend this warranty due to the difficulties in handling bigger claims.

1 year ago

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Jim

Customer service was unresponsive and not very helpful. After a technician assessed a leak, he never returned to fix it, leaving me frustrated. It took multiple attempts and technicians to resolve the issue, leading to delays and additional fees. Overall, a very disappointing experience.

1 year ago

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Andrew

I had a frustrating experience with customer service. They promised upgrades to my policy that turned out to be false, and I received little support. Recently, I faced issues with my dishwasher and water heater replacements; the offers were far from reasonable, and unexpected costs arose. Overall, I am disappointed with the service and the lack of follow-through.

1 year ago Edited September 24, 2024

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Verified Customer

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Raynel

on my second time using my new policy I was told that the garage door opener belt, which was broken. It’s not covered because it is not regular wear and tear even though the technician that came out and charged me $100 noted that it is normal wear and tear. Will not be renewing my policy.

1 year ago

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Verified Customer

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Joanne

It took over a month to get out A/C fixed, due to continuous vendor delays, lack of communication on all sides, and eventually required to pay over $1K in non-covered items, that are listed as covered in the top tier plan. No one could give a list or invoice of those items. We felt like we're held hostage and agreed to pay to avoid pushing into the 5th week (in TX summer, 2 of the weeks the temps were 100-109°F daily!)

1 year ago

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Nora

I've had a frustrating experience with my warranty service. They provided false information and didn't honor their commitments, leaving me without essential appliances for an unreasonable time. Their rising service charges and poor customer support have made it difficult to get necessary repairs covered, leading to a lack of trust in their service.

1 year ago Edited September 13, 2024

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Verified Customer

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Walt

I've had mixed experiences with my home warranty. Most issues were minor and resolved quickly, but a recent hot water heater replacement was a nightmare. Poor customer service, delays, and lack of communication left me frustrated. I felt unsupported when urgent issues arose, and the process was far from smooth. Overall, I expected better.

1 year ago Edited September 13, 2024

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Lawrence

The service I received from placing my request all through the time my problem was fixed was easy, fast and professional. I

1 year ago

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Verified Customer

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Margaret

My washer was not able to be repaired so I am waiting to recieve a gift card to Lowes so that I can purchase a much needed washer.

1 year ago

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Verified Customer

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Brad Bradshaw

HWA was great on replacing water heater but tech you sent was very slow and charged us $400 for $150 worth of revamping parts

1 year ago

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Simply Michelle

The waiting time after a claim is to long when claims are made it always urgent but you have to wait two weeks from the date to be serviced that needs to be changed the wait is to long.

1 year ago

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Verified Customer

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Dennis

I had a water heater issue which needed to be replaced per the vendor who assessed it. Despite approval by HWA, it’s took over 3 weeks with constant back to back between the vendor and HWA. The case managers do not respond to emails or pick up calls while their call center which is outside the country appears unable to help. I will seriously reconsider my renewal with them. Of note, I ended up paying for a new heater and seeking a refund from them, which they refunded only 50% of the cost.

1 year ago

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Verified Customer

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Vanderson Murça

It is very convenient and comfortable to have a company like HWA to support on our application and other equipments. Very easy and helpful.

1 year ago

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Verified Customer

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Joyce Burch

The company addressed my issue promptly. The technician was very professional and knowledgeable. Customer service was great.

1 year ago

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Verified Customer

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Jeff Peterson

If they do cover the appliance that is broken it takes a month for someone to come. If it cost to much they will give you a egift card to buy a new appliance however it isn't for the full amount and it takes another 30 days to get it.

1 year ago

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Verified Customer

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Tommie

I recently had an issue with my washing machine and contacted customer service for assistance. Unfortunately, they informed me that the problem was not covered under warranty, which was disappointing. Additionally, the replacement part they sent was unfamiliar and I was not allowed to use my preferred repair person. Overall, I was dissatisfied with the service provided.

1 year ago

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Verified Customer

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Derrick

Prompt service, my hot water heater was replaced quickly and at a reasonable cost. The job was fantastic, highly recommend.

1 year ago

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Verified Customer

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Aaron

I've had a frustrating experience with their claims process. There's a lot of confusion and poor communication. They denied my claim twice without informing me, and now I've given up on it. The lack of transparency and follow-up is disappointing.

1 year ago

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Verified Customer

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Richard

I am extremely frustrated with the lack of response from customer service regarding issues with my garage door opener, stove, microwave, and water system. Despite being covered by warranty, I have spent $2000 on repairs due to my lack of computer skills to navigate their online system. This experience feels like harassment and I am left feeling helpless and unsupported.

1 year ago

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Verified Customer

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Desiree

I had a frustrating experience with customer service when my microwave wasn't working. Despite explaining the issue clearly, they sent an electrician for an electrical problem, costing me $200. Disappointed with the service.

1 year ago

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Verified Customer

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Richard

Quick response to recent problem with our garbage disposal. Professional, polite service technician who solved our problem.

1 year ago

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Verified Customer

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

1 year ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

1 year ago

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Verified Customer

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

1 year ago

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Verified Customer

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

1 year ago

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Verified Customer

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Anonymous

The gentleman I talked to was very nice and very helpful. The water pipe was leaking from the A/C and the contractor fixed it.

1 year ago

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Verified Customer

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Annette

They get the job done in a timely manner. Not too long ago, my furnace was down when we had a real bad cold spell, and they were out the next morning.

1 year ago

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Todd

A lot of the customer service reps are hard to understand because they don't speak good English, so it's kind of difficult to communicate with customer service reps sometimes during the process.

1 year ago

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Verified Customer

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Anonymous

I have two properties and I have had four claims in the last two months. One of them I'm not happy with because they kept canceling it, and it took a month to get the issue addressed. The other three, I'm okay.

1 year ago

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Verified Customer

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

1 year ago

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Verified Customer

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James

Every time I use it, they always provided service for me. I've been with them for the last 8 years and I've always enjoyed the experience.

1 year ago

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Kari

My boiler/furnace stopped working and they came out to fix it. They were very helpful and quick and answered my questions as fast as they could.

1 year ago

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Lawrencia Doe Hamilton, OH

Recently I was scamned by HWA. They made me pay a double deductible by splitting into two one claim without talking to me first. I made an e l ectrical claim and after the technician told them the cost involved, they decided to split the claim into 2 to force me to pay 2 separate deductible in irder for me to pay 2/3 of the total cost. Too bad.

1 year ago

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Guadalupe

It was an electrical problem and they got a quick response. The worker was very knowledgeable as he did his job quickly and correctly.

1 year ago

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Ralph

My furnace went out, and that same day, they had a technician at my house fixing it. They were fast, friendly and got the job done pretty quickly.

1 year ago

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Brian

The company is split up into two different offices. Therefore, when you're talking to someone, you may not be talking to someone who has all the information and the decision making power.

1 year ago

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Verified Customer

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Roberto

I have to call them every time. And I have had a problem for more than a month, and they haven't solved it yet. It's been more than a month that I'm having issues with an apparatus on my house that they were supposed to fix or replace.

1 year ago

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Verified Customer

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Ekaterine

Overall, I'm really happy. They were on time and they always asked about my concerns. And they made decisions really quick.

1 year ago

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Megan Anna, TX

terrible. they schedule appointments that is not consistent with the appointments that the 3rd party service provider had scheduled (multiple times). Appointments then get cancelled without me knowing about it and have to reschedule all over again. They also wont get me a technician for several days after an incident has occurred (on multiple claims) The level of communication just really sucks

1 year ago

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Verified Customer

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Paul Silen Roswell, NM

The technician was prompt, professional, and competent. If in the future I need to file a similar claim, I hope to have him again.

1 year ago

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Darryl Shreveport, LA

Home Warranty of America service is very slow. They do not accept priority or emergency calls. I had a hot water heater that went out and it was out for more than a week. I ended up having to purchase my own hot water heater and have it installed myself I will not be renewing, my service with Home Warranty of America when it expires.

1 year ago

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Craig Davishoff Highland Park, IL

Good information was given. I have not had to file a claim for the warranty company to pay yet, but I have been satisfied with all my communications with them.

1 year ago

Home Warranty of America Reviews