Home Warranty of America Reviews

Lack of follow through, lack of understanding of policies, and just the timeliness in getting back to the customer is too slow.

I really can't give you a fair rating. I have only used your service once. But by that you were good you sent Sears to fix my washer.

I felt like I was constantly pestering for an answer or trying to get someone to respond to my claims. One claim would take a month or so to get resolved. Highly disappointed.

Worst. Takes forever to get a claim done and they will payout in lieu of repairs at 1/4 the cost of a new appliance. Our dishwasher broke and instead of fixing sent a 200 check.

Timely, professional help. Always fix the problem quickly and explain any extra info to us.

Response is great. I submitted a claim request and they approved it within a couple of days.

My air conditioner hasn’t been repaired very disappointed never heard from the technician. Now we currently have power outage in my state . Very disappointed wish I could get a refund will not recommend you to anyone.

I have been without a functioning refrigerator now for 3weeks and it’s still leaking. I am very disappointed in my warranty right now. I have called and left messages and no resolution still.

Workmen have been courteous, arrive during said time and completed the job thoroughly.

I’m very satisfied with service provided by HWA for my recent electrical service claim.

I liked everything about this company especially how fast they were able to get my stuff fixed

I would never work with this company again. From the schedulers to the supervisors, terrible service all around. Poor communication, constant disconnect between HWA, sub contractors and clients. Awful

They try really hard to find a reputable company to complete the specific repairs needed

Repair persons arrived promptly. They were very courteous. There replacements were supper.

Everything got taken care of correctly. They had trouble finding somebody to do the work, then they offered me to get my own, whoever I wanted to come down and look at it, and they were reimbursed after they took pictures and sent it to them.

I've used it actually a few times. It was either fixed or I was given a certain amount to put towards getting it fixed.

Whenever I called, they were there and I was able to rely on them to come to do the job.

The customer support is responsive when you reach out to contact them. Even if there's no resolution, at least you can speak with someone.

Every time I called I was greeted friendly and they took care of whatever issue I had.

They're usually pretty good at filing claims and taking care of the problems that I have with my house.

I was trying to get some repairs to my Ceiling fans and It took a long time to get a response and I wasn't really happy with it.

The last service I received was terrible! I live in Orlando Florida the temperature was over 100 degrees I had no air conditioning for over week and a half your service was horrible between the a/c man and all your representatives the customer service was horrible I didn’t have electricity for one day also because of all the issues and I had to pay for my fuse box to be replaced which was not my fault and no one from home warranty of America was concerned or offered to assist me. I am going to be canceling my account because of your horrible service and I have not recommended you to anyone I know!

I have had warranties from HWA for two years. I’ve also had to call HVAC technicians to my home multiple times. The last round, the technician advised a system replacement. I payed nearly $3000 for my portion of the replacement and all HWA covered was the Condensor Coils and labor for that portion. My AC is STILL not keeping my house cooled properly and HWA doesn’t care. I’m beyond frustrated with this company and will not be renewing my warranty when it expires next month. As far as I’m concerned, they have shown me that home warranties are a complete waste of time and money. Also, my AC has been running non-stop for two months and my power bills have steadily gone up to over $300 per month. Is HWA helping me pay those bills when its all due to the bad AC unit and they’re inability to have it repaired quickly? Of course not. 0/10 for this company. They’re complete trash.

I’ve had home warranty of America for 10 years, I was very satisfied with my last claim, as they got my problem, fixed, efficiently, and in a timely manner.

I loved the timeliness of them handling my claim. I also, they sent me detailed confirmations, which included important details pertaining to my claim.

I’m having a problem w/my heat & air, called HWA, & they sent out a company that I firmly believe had no intention of fixing my heat. I think they were merely here to collect their $75 fee, & run (to the next $75 fee…!) They were here 5 min & barely looked at my units, just did a visual, no hands on, & then it was determined HWA wouldn’t fix bc of “prior” repairs. I JUST bought the house! This is EXACTLY what they’re supposed to cover!!! Preexisting, unknown issues. I had my house inspected… nothing detected there with a visual inspection. I appealed, but they came into the appeal ‘meeting’ with a firm No, there was no discussion on their part. They are dropping the ball on me, for sure, & not living up to their contract with me! Meanwhile, I am basically w/out heat & air, was all winter, & now it’s hot summer. I need them to uphold their warranty with me! This is a breach of contract!

This was the WORST home warranty experience I have ever gone through. I have been a realestate broker for 40 years and have used and recommended home warranties for years. We had 2 bad experiences, one with a hot water heater replacement and the second with an air conditioner. The hot water heater took SEVEN WEEKS to have replaced and the air conditioner was recommended by 3 different repair men to be replaced and the home warranty company refused even after we offer to pay the difference between the repair and the replacement. We refused their service and bought a new air conditioner ourselves as this was in Arizona and we had to have the air!!!!

Technician did not show up. I took off an afternoon from work and he didn’t show up. Last time home warranty sent us an email the day of the appointment so I called and left a message with the technician asking for a later time or different date and never heard back so I got an email saying I didn’t show for the appointment. Not happy

Amazing value; services and/or appliances are all covered as promised. I'm completely satisfied with HWA services and would highly recommend it to family/friends!

Except for the installation, the whole process was awful. It took a month for two different technicians with totally different diagnoses to come by to figure out exactly what the problem was, and after two postponed appointments by them, and another month to get it fixed. Had to go out and buy a portable $400 air conditioning unit to keep my new bride, and our two pets comfortable.

They were great in getting back to me with a vendor to relock my door. The problem was I asked for a refund since our situation was unique. The realtor lost the house keys and had been using the garage key pad. I didn't feel safe not having a key to my own house and was able to get someone on my own to come same day. They refused to refund and expected me to wait over a week to have someone come in. If there was a power outage I'd me locked out.... made zero sense for customer service.

On the plus side, it has paid for itself, given to us when buying a new home. On the negative, would still not recommend. If you need immediate help, like emergency furnace in winter in Minnesota, this will not save you as it’ll take 7-10 days all told to get what you need. And even when you do, be ready to be nickel-and-dimed. Example: $246 for a full dishwasher replacement will get you exactly 0 dishwashers, especially after the $100 baseline service charge for any technician gets factored into any voucher/bill you do get.

Dish disposal had an issue maybe 45days after installation. Called to recall the claim and get warranty repair. I was told that after 30days I would have to submit another claim and pay another $75. Terrible policy! Switching at the end of this month’s payment.

Your company no longer offers quality services. It takes days to be assigned to a company. Your network options have plummeted. Companies communicate their frustrations with your company and I concur. 5 star rated companies no longer opt to be in the network leaving your customers at the hands of basic ranked services. Your company denies most claims with unjustified warranty jargon that doesn’t justify or sit well with the customer. For this particular claim, your company covered minimum charges leaving the majority of the bill to me. Disappointed and searching for a better warranty company.

We have used HWA since we bought our 100 year old home in 2020. Since 2020 they’ve slightly improved their customer service, however, we still have issues. Every year they increase their rates. in 2022 they increased our rates without notifying us 30 days prior to the renewal date, which is against our policy contract. They did reduce them back when I called them to address it. We’ve had continual issues with claims not being addressed. Three times I’ve submitted claims and either no one shows up or the no one reaches out regarding the claim. Currently I am still waiting on a claim to be addressed for my broken dishwasher that I submitted weeks ago.

After trying to get service after an emergency when our basement was full of water , we waited close to 36 hours , u til we decided to take matters into our own ends , followed up multiple times during that period to reach a representative , once contact was made was given the run around , then was told a contractor in the area was contacted , We had to repeatedly scooop buckets of water out of our basement , We made the decision. To just fix the problem ourselves , The entire job took me about 20 min , So what good is a warranty if you can’t rely on them !!!! Good thing I did t have any family members living in the basement drowning , screw this place !!!!

I am extremely disappointed with Home Warranty of America. I recently bought my home and had a home inspection done as a part of the purchasing process. The water Heater was found to be working as it should with no maintenance issues noted. After just 4 months, the unit quit working and water overflowed causing quite a mess. I contacted Home Warranty of America to file a claim. I am a senior citizen living with my 75 year old mother in a Senior community. I was told they would have someone out to determine what the issues were and to schedule the appropriate repairs within 3 days. It was more like a week. The plumber they sent immediately stated the unit needed to be replaced. He sent his report to Home Warranty of America only to have the claim denied. Home Warranty of America stated the repair was not covered because it was caused by lack of maintenance. I appealed the decision based on the fact that I had upgraded my coverage to include "previous unknown maintenance issues" as a part of the "Diamond" service offered at an increased price. In particular, the issues were related to the system needing to only be flushed according to the "expert" at the corporate offices of HWofA, in contrast to the report made by the plumber who made the on-site inspection even though the so called "Diamond" service specifically includes "problem resulting from sediment". I had to wait over a week for the long distance telephone appeal process. During that process a tactic of disconnecting (hanging up on me) occurred process twice. I had to call back and start the process again. I was passed on from person to person numerous times being asked the same questions over and over. I got the impression that their goal was to frustrate me to the point of giving up on my claim. I was finally told my claim was denied because I did not properly maintain the water heater and their decision was final. I contend they never intended to fulfill their obligation to repair my water heater or replace it as stated in my contract with them. I further contend the decision was based entirely on financial objectives within HWofA and not on the repairs themselves. HWofA has taken my money in bad faith and failed to provide the services required under the provisions of our contract. My mother nad I had no hot water during this time for over 2 weeks in the dead of winter with night time lows into the 30's. Elder abuse to say the least. I have since had several plumbers out to determine work needed and without exception all stated the unit needed to be replaced. I even had the local Gas company come out to make sure there was no danger and to make recommendations. They concurred with the other plumbers that the unit needed replacement. I am in the process of filing a small claims case against HWofA. I consider this to be a case of fraud and will be pursuing it as such. Beware of companies that have no regard for integrity or the contracts it enters into with those who act in good faith not knowing these companies are nothing more than a cover for thiefs.