Home Warranty of America: Read 2,172 User Reviews From Real Homeowners

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Verified Customer

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Paul

I called and told them my problem and they took care of it right away

4 months ago

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Gloria Smith

Customer service and pricing and the coverage plan for my appliances.

4 months ago

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Maria Brizuela

Great service and very convenient technician was very professional and helpful

4 months ago

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Lothar

Great reputation, my daughter also used your service for many years

5 months ago

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Paul

We purchased a year-long policy when we purchased our condo.

5 months ago

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Jose

I liked the very fast answer and the very fast way you solved the issue

5 months ago

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Carmen

Took my feedback seriously and worked to resolve existing issue

5 months ago

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Adonna Avon

Had a technician out the very next day. Very knowledgeable and professional

5 months ago

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Michael

They came out and fixed it or I got a gift card to replace.

5 months ago

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Brandon

The contractor was very knowledgeable and got our water softener back up and running quickly.

6 months ago

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Susan

Wonderful agent Knowledgeable agent Right down to work Quickly solved the problem

6 months ago

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Tamyra Stusick

The service companies HWA schedule are inconsistent and unreliable. I am constantly having to follow up with the maintenance service and HW to get any communication. Super frustrating and inefficient for all parties.

6 months ago

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Robert/Brenda Williams

Excellent Service, very knowledgeable staff, got air conditioner fix sooner than quoted.

6 months ago

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Latoya Smith

Customer service, peace of mind, the amount of money I saved, and my claims were approved.

6 months ago

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Marie Tan-Jones

It takes too long to get service and there are unexpected costs based on what's not covered under "terms and conditions." I have the repairs done because otherwise I lose my $100 copayment. Not worth the money.

6 months ago

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Barry and Virginia Bryan

Companies sent to do the repairs are terrific. Don’t like the ‘uncovered’ labor/material costs for some repairs.

8 months ago

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Michael

My Appliences Were Fixed When Somthing Went Wrong. Also Replaced When Could Not Be Fixed

8 months ago

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Judith Harms Sr

We will no longer be using, phone calls never returned

3 weeks ago

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Susan

I like that the warranty provides great coverage. The service was quick, efficient, and professional!

8 months ago

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Anonymously

While the customer service team is responsive and knowledgeable, the process for repairs can be frustratingly slow. It took multiple visits to resolve an air conditioning issue, and the initial repair wasn't effective. Overall, the quality of service varies, but the staff is friendly and helpful.

9 months ago

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Latonia

It's been over a month and I'm still waiting to have my dishwasher fixed. Part was supposed to be ordered to arrive within a couple of weeks. Not heard from the repair company yet.

11 months ago

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Ramiro

11 months ago

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Steve

I had a mixed experience with customer support. While getting answers felt like pulling teeth, I did have a positive experience when I had my dryer repaired. However, when my stove burner malfunctioned, the compensation offered was disappointing and wouldn't cover the cost of a new burner or installation.

11 months ago

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Carlos

Fast service, quick response. The only negative i would say is that the repair made was a temporary repair, and the company that home warranty sent out was suppose to order part to fix problem, this has not occurred and still no updates received from home warranty or contracting service company 2 months later.

2 weeks ago

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Nekida Harden

Had a claim for plumbing and they sent someone out who left my water running and never returned andd my claim was denied because my warranty didn’t cover it. I will be looking for a new warranty company before it’s time for me to renew

2 weeks ago

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Denise Stewart and Barbara Pelmon

Did not like it took 48 hrs to complete.

1 month ago

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James and Kelly Summerlin

I submitted a claim and haven’t had any response to come make the repair.

1 month ago

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Michael

I emailed Jessica with my issues . Help!

1 month ago

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William Bernstein

I have been getting a complete run around. On 11-28 I received an email from S.Michaud a case manager. We have had no heat for a week now and do not know when it will be fixed. We are sorry we signed up with HWA. I believe that we will have to let the Better Business know of the poor service. Can you tell me what is going on? You can call me. I have sent 2 emails to Michaud and no response.

3 months ago

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Verified Customer

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Alec

Sent out a contractor for my fridge. I paid the 75 service fee. Fridge guy says nothing is wrong I asked for a second opinion and to cover the fee and was told no. Paid for non warranty repair guy to come out and something is defitnley wrong. You guys need to hire better contractors and a piece of advice always yelp or google the contractor they assign you and if there one star request another or your out the 75 fee

1 year ago

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David

We asked that a specific company be used for our HVAC system. They said the company had to call them. The HVAC company called and they said they were out and is wasn’t any of their business why they wouldn’t let them. Our furnace and AC were 45 years old! The parts needed to fix them are not even available anymore so HWA would not help with any of the replacement. I really don’t know why we have this warranty!

1 year ago

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Verified Customer

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Natasha

I had a disappointing experience with my warranty service. The technician did good plumbing work, but the job was left unfinished, and the wall was not properly repaired. Additionally, my recent claim for a high-value microwave was poorly handled; they offered an unacceptable replacement amount. I've used better warranty companies in the past, and this service has fallen short.

1 year ago

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Anonymously

I recently switched to this home warranty and so far, I'm happy, but it's still new for me. I had to use the warranty for my dryer, which was a total loss. While I appreciated the prompt service, the replacement process left me feeling frustrated as the price offered for a new dryer was significantly higher than retail. Overall, I hope future experiences improve.

1 year ago

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Michael

Claim and appointment process was simple. The vendor was excellent, we had great communication and he was flexible around my schedule.

1 year ago

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Alex

I've had mixed experiences with my home warranty service. While I've received good feedback for some repairs, there were issues with plumbing that weren't resolved, leaving me to pay out of pocket. I also faced limitations with coverage on my dryer repair. Overall, it's been a blend of positive and negative interactions.

1 year ago

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William

I found the support to be responsive, but the compensation for appliance replacements is inadequate, only offering wholesale prices. My experience with service was mixed; one company failed to fix my dishwasher, while another successfully replaced my AC motor. Ultimately, I had to replace the AC myself. Overall, the service has its ups and downs.

1 year ago

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Jose

I had a frustrating experience with customer service. The representative seemed caring, but I faced a lot of runaround regarding my claim. It took months to get any satisfaction about my air conditioner issue. Additionally, when my roof started leaking, they promised assistance but couldn't find anyone to help, forcing me to hire someone myself.

1 year ago

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Denise Malloy

I had a great experience with the warranty service. They responded quickly to my calls and sent competent technicians who resolved my washer and dryer issues efficiently. While the first technician missed checking the drying function, they promptly sent someone else to fix it. Overall, I'm pleased with the responsiveness and quality of service.

1 year ago Edited January 8, 2025

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Verified Customer

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Reyna

They denied my claim based off past issues and not existing issues. They didn’t get a second opinion. When I paid out of pocket it ending up being an easy fix. When I had my appeal meeting the person I was talking too didn’t have the right info and started talking about thing in my inspection report that had nothing to do with the claim. It was very unorganized and to top off I was out of a kitchen sink for 3 weeks waiting on them. Never again!

1 year ago

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Don

I found the customer service nice, but getting in touch was a challenge. I ended up paying out of pocket for repairs because submitting all the required documentation was too much hassle. The process felt overwhelming, and I just wanted to avoid the stress of dealing with the home warranty company.

1 year ago

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James

I've had a mostly positive experience with Home Warranty. They've been easy to work with, and the vendors have been good. I did face some issues with an initial plumber, but they were resolved. The team recommended a reliable technician for my refrigerator repair, and I was pleased with the follow-up and support. However, my first repair attempts were frustrating as they sent unqualified technicians. Ultimately, a reputable dealer fixed the issue.

1 year ago Edited November 20, 2024

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Sierra

I had a frustrating experience with customer service. Whenever there's an issue, it feels like they always side with the technician and blame the customer. Recently, I faced a situation with my garage door opener where they only covered one repair, leaving me to pay out of pocket for the rest. Overall, very negative experiences.

1 year ago

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Verified Customer

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Barbara

I had a mixed experience with customer support regarding my warranty claim. Initially, I was misled about coverage, which caused confusion and frustration. After a technician finally assessed the situation, they found the leak was not under the slab as claimed. Additionally, there were issues with the plumber's payment that didn't align with what was promised. Overall, communication needs improvement.

1 year ago

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Verified Customer

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Jason

I appreciate the prompt communication and scheduling for my appointments, which allows me to connect directly with providers. However, I've faced issues with coverage and inconsistent information from customer service. While my AC unit was replaced under warranty, my hot water heater claim was denied despite prior assurances. Frustrating experience overall.

1 year ago

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Carmen

I had a mixed experience with the home warranty service. While small issues were handled quickly, major problems like my refrigerator took an excessive amount of time to resolve. The lengthy wait for parts and settlement was frustrating. I wouldn't recommend this warranty due to the difficulties in handling bigger claims.

1 year ago

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Jim

Customer service was unresponsive and not very helpful. After a technician assessed a leak, he never returned to fix it, leaving me frustrated. It took multiple attempts and technicians to resolve the issue, leading to delays and additional fees. Overall, a very disappointing experience.

1 year ago

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Verified Customer

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Andrew

I had a frustrating experience with customer service. They promised upgrades to my policy that turned out to be false, and I received little support. Recently, I faced issues with my dishwasher and water heater replacements; the offers were far from reasonable, and unexpected costs arose. Overall, I am disappointed with the service and the lack of follow-through.

1 year ago Edited September 24, 2024

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Verified Customer

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Raynel

on my second time using my new policy I was told that the garage door opener belt, which was broken. It’s not covered because it is not regular wear and tear even though the technician that came out and charged me $100 noted that it is normal wear and tear. Will not be renewing my policy.

1 year ago

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Joanne

It took over a month to get out A/C fixed, due to continuous vendor delays, lack of communication on all sides, and eventually required to pay over $1K in non-covered items, that are listed as covered in the top tier plan. No one could give a list or invoice of those items. We felt like we're held hostage and agreed to pay to avoid pushing into the 5th week (in TX summer, 2 of the weeks the temps were 100-109°F daily!)

1 year ago

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Nora

I've had a frustrating experience with my warranty service. They provided false information and didn't honor their commitments, leaving me without essential appliances for an unreasonable time. Their rising service charges and poor customer support have made it difficult to get necessary repairs covered, leading to a lack of trust in their service.

1 year ago Edited September 13, 2024

Home Warranty of America Reviews