Home Warranty of America: Read 2,082 User Reviews From Real Homeowners

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Walt

I've had mixed experiences with my home warranty. Most issues were minor and resolved quickly, but a recent hot water heater replacement was a nightmare. Poor customer service, delays, and lack of communication left me frustrated. I felt unsupported when urgent issues arose, and the process was far from smooth. Overall, I expected better.

1 year ago Edited September 13, 2024

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Lawrence

The service I received from placing my request all through the time my problem was fixed was easy, fast and professional. I

1 year ago

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Margaret

My washer was not able to be repaired so I am waiting to recieve a gift card to Lowes so that I can purchase a much needed washer.

1 year ago

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Brad Bradshaw

HWA was great on replacing water heater but tech you sent was very slow and charged us $400 for $150 worth of revamping parts

1 year ago

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Simply Michelle

The waiting time after a claim is to long when claims are made it always urgent but you have to wait two weeks from the date to be serviced that needs to be changed the wait is to long.

1 year ago

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Dennis

I had a water heater issue which needed to be replaced per the vendor who assessed it. Despite approval by HWA, it’s took over 3 weeks with constant back to back between the vendor and HWA. The case managers do not respond to emails or pick up calls while their call center which is outside the country appears unable to help. I will seriously reconsider my renewal with them. Of note, I ended up paying for a new heater and seeking a refund from them, which they refunded only 50% of the cost.

1 year ago

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Vanderson Murça

It is very convenient and comfortable to have a company like HWA to support on our application and other equipments. Very easy and helpful.

1 year ago

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Joyce Burch

The company addressed my issue promptly. The technician was very professional and knowledgeable. Customer service was great.

1 year ago

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Jeff Peterson

If they do cover the appliance that is broken it takes a month for someone to come. If it cost to much they will give you a egift card to buy a new appliance however it isn't for the full amount and it takes another 30 days to get it.

1 year ago

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Tommie

I recently had an issue with my washing machine and contacted customer service for assistance. Unfortunately, they informed me that the problem was not covered under warranty, which was disappointing. Additionally, the replacement part they sent was unfamiliar and I was not allowed to use my preferred repair person. Overall, I was dissatisfied with the service provided.

1 year ago

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Derrick

Prompt service, my hot water heater was replaced quickly and at a reasonable cost. The job was fantastic, highly recommend.

1 year ago

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Desiree

I had a frustrating experience with customer service when my microwave wasn't working. Despite explaining the issue clearly, they sent an electrician for an electrical problem, costing me $200. Disappointed with the service.

1 year ago

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Aaron

I've had a frustrating experience with their claims process. There's a lot of confusion and poor communication. They denied my claim twice without informing me, and now I've given up on it. The lack of transparency and follow-up is disappointing.

1 year ago

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Richard

I am extremely frustrated with the lack of response from customer service regarding issues with my garage door opener, stove, microwave, and water system. Despite being covered by warranty, I have spent $2000 on repairs due to my lack of computer skills to navigate their online system. This experience feels like harassment and I am left feeling helpless and unsupported.

1 year ago

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Richard

Quick response to recent problem with our garbage disposal. Professional, polite service technician who solved our problem.

1 year ago

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

1 year ago

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

1 year ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

1 year ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

1 year ago

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Anonymous

I have two properties and I have had four claims in the last two months. One of them I'm not happy with because they kept canceling it, and it took a month to get the issue addressed. The other three, I'm okay.

1 year ago

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Todd

A lot of the customer service reps are hard to understand because they don't speak good English, so it's kind of difficult to communicate with customer service reps sometimes during the process.

1 year ago

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Anonymous

The gentleman I talked to was very nice and very helpful. The water pipe was leaking from the A/C and the contractor fixed it.

1 year ago

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Annette

They get the job done in a timely manner. Not too long ago, my furnace was down when we had a real bad cold spell, and they were out the next morning.

1 year ago

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James

Every time I use it, they always provided service for me. I've been with them for the last 8 years and I've always enjoyed the experience.

1 year ago

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

1 year ago

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Kari

My boiler/furnace stopped working and they came out to fix it. They were very helpful and quick and answered my questions as fast as they could.

1 year ago

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Lawrencia Doe Hamilton, OH

Recently I was scamned by HWA. They made me pay a double deductible by splitting into two one claim without talking to me first. I made an e l ectrical claim and after the technician told them the cost involved, they decided to split the claim into 2 to force me to pay 2 separate deductible in irder for me to pay 2/3 of the total cost. Too bad.

1 year ago

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Guadalupe

It was an electrical problem and they got a quick response. The worker was very knowledgeable as he did his job quickly and correctly.

1 year ago

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Ralph

My furnace went out, and that same day, they had a technician at my house fixing it. They were fast, friendly and got the job done pretty quickly.

1 year ago

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Roberto

I have to call them every time. And I have had a problem for more than a month, and they haven't solved it yet. It's been more than a month that I'm having issues with an apparatus on my house that they were supposed to fix or replace.

2 years ago

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Brian

The company is split up into two different offices. Therefore, when you're talking to someone, you may not be talking to someone who has all the information and the decision making power.

2 years ago

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Ekaterine

Overall, I'm really happy. They were on time and they always asked about my concerns. And they made decisions really quick.

2 years ago

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Megan Anna, TX

terrible. they schedule appointments that is not consistent with the appointments that the 3rd party service provider had scheduled (multiple times). Appointments then get cancelled without me knowing about it and have to reschedule all over again. They also wont get me a technician for several days after an incident has occurred (on multiple claims) The level of communication just really sucks

2 years ago

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Paul Silen Roswell, NM

The technician was prompt, professional, and competent. If in the future I need to file a similar claim, I hope to have him again.

2 years ago

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Darryl Shreveport, LA

Home Warranty of America service is very slow. They do not accept priority or emergency calls. I had a hot water heater that went out and it was out for more than a week. I ended up having to purchase my own hot water heater and have it installed myself I will not be renewing, my service with Home Warranty of America when it expires.

2 years ago

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Craig Davishoff Highland Park, IL

Good information was given. I have not had to file a claim for the warranty company to pay yet, but I have been satisfied with all my communications with them.

2 years ago

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William

They were quick to process a recent claim. Recently, I did have a warranty call. I called and they scheduled the provider and they came out and all was good.

2 years ago

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Patty South Holland, IL

The service was very good the monthly fees are a little high but I did appreciate that the service was good and done in a timely matter.

2 years ago

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John M Blanchard Kenner, LA

Home warranties are worth every penny. Offsetting potentially burdensome repair costs. HWA's contractors are good quality service people.

2 years ago

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Nancy Scott San Rafael, CA

It took 3 weeks for HWA to send a technician to look at my broken dryer. Unacceptable response time! The technician was very good and fixed the problem, after he finally arrived. HWA needs to provide faster customer service for its customers!

2 years ago

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Connor Dimick Peoria, IL

They unfortunately take a really long time to find a technician to make it out to your home. They make good on their word to only charge you for the $100 service fee, but you just have to be prepared to wait 7-10 days after your appliance or whatever breaks until it gets fixed if you go through them.

2 years ago

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Richard League City, TX

Service quality and timeliness continue to decline. I stopped one of my HWA policies because they just were too slow and unresponsive to use for a rental property. Also their water heater replacement procedures are somewhere between unethical and stealing.

2 years ago

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

2 years ago

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Lisa

It was a very straightforward process. When I had trouble with my HVAC system, I called and got service set up right away.

2 years ago

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Deb Hartmann Slidell, LA

I reach a person everytime I call. They are quick to get an appointment set up for my issue. The service people they use have been great.

2 years ago

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Michael Reed

I had one experience that was good and one that was not. I had a stove/microwave combo and the microwave just quit and they couldn't get it fixed. So they paid me to get a new stove. They paid me the money to go get it myself, which I thought was great. Although, they made it in gift cards, which was kind of tough, but we made it work. But then when I had an air conditioner go out, they offered to pay for just a super tiny piece of it. And I'm actually in the air conditioning business and I wasn't able to really invoke the warranty the same way to try to utilize my own people or anybody. And I realized the price that they were giving me for that was not what I could get it for.

2 years ago Edited November 3, 2023

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

2 years ago

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John

They were trustworthy. It was easy to get through and talk to someone to set up an appointment to have somebody come in.

2 years ago

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Cerline

I will be renewing it again. They were consistent with checking back to make sure that the appointments were scheduled or to give me a way to cancel.

2 years ago

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Viswanath

2 years ago

Home Warranty of America Reviews