Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Theodore Van Horn

The sales team seemed very motivated to provide a quality product and a good price.

2 months ago

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Barbara Wolf

Dishwasher stopped working and needed repair

2 months ago

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Carol

Subscriber since 2021 when Seller provided an HWA Plan.

2 months ago

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Sherry A Lee

He did his job was pleasant and explained what he done

3 months ago

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Tammy Harris

Problem was solved quickly no hoops to go through!

3 months ago

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Erica Wynne

The contractors are able to resolve my issues

3 months ago

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Preston E. Smeltzer

Technician sent was very courteous and knowledgeable.

3 months ago

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Merrill Mielke

Requesting service was fast and easy on the website.

3 months ago

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James Brown

Because they don't take long to get the job done.

3 months ago

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DS

After reviewing many tbis was best in my decision

3 months ago

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Glenda and Fred Hemmers

Slow response, took almost 2 weeks to replace our hot water heater.

3 months ago

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Douglas Fasick and Elsa Aguirre Fasick

Promptness of delivery of service. Thank you

3 months ago

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Parashu Sharma

Problem was resolved in a single visit.

3 months ago

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Sharon Skrobarcek

Good service. Good work. Realtor recommended.

3 months ago

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Dennis M Rudig

Has a technician come by to check my ice machine. Very good

3 months ago

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Damion

Great service no hassle at All,,,,,,,,,,,,

3 months ago

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Cecilia Noperi

Service was completed quickly and the process was simple.

3 months ago

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JayBer Foley, AL

We recently purchsed our home in Foley AL. It was built in 2006, and much of the house has been remodeled or re-equiped, but at 17 years old, stuff is bound to happen. Recently our air conditioner quit cooling. It was a Saturday and I entered my information on the HWA website, not expecting to hear anything back until Monday. I was shortly thereafter texted the name of a repairman. He came out on a Sundayand my air was back up in no time. Honestly, I didn't expect much but was provided a great and timely response.

2 years ago Edited November 27, 2023

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Felizardo San Dimas, CA

Home Warranty of America is one of the best company that we have work with , we have been with them from the time we moved to our home in San Dimas. We had more than 2 claims with them that were resolved right away with the people they sent to us, immediate response and work done . We recommended HWA to our families and will continue to tell our friends if they need one. More than 100 percent satisfaction. Thank you HWA

2 years ago Edited January 10, 2024

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Andres Zephyrhills, FL

The best money I have spent has been buying the HWA warranty. whenever i have a problem they solve it on time and professionally. The last case that occurred to me in my house was that in the middle of summer the two air conditioners in my house were damaged and HWA completely replaced them with new ones. I recommend 100% to all HWA. You will not regret having this guarantee

2 years ago

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Kay Watson Waxahachie, TX

Reported a clogged drain mid morning yesterday. Did not hear back right away but did get an email stating apologies it was not assigned early this morning and they were actively working on it Got a phone call and email simultaneously early afternoon today. The plumber was available I had a must go to appointment and was not. He was flexible and came about an hour later. Cleared the clog. Paid $ my copay and done. That’s how it’s supposed to work. Thank you!

2 years ago

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Kerry Kendall Kuna, ID

I've only had to use HWA 2 or 3 times in the four years we've been here and signed on to HWA, but it's always been a smooth and satisfactory experience each time... IF I ever sat down and did the math between the annual fee for HWA plus the per visit charge, I think my 2-3 call ins for the repairs I needed probably ended up costing me a bunch more per repair than if I would have just called a local repair guy. That said, it IS nice to know that a reputable repair person/service is available with one phone xall

3 years ago

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Otis Fairfax, VA

Here’s another great Service of Home Warranty of America, has done for me my Garage Door Spring had broken and due to the heaviness of my double insulated door It would not open or be lifted up, contacted HWA, for service and they was able to get a service technician to my house the next day in order to get it open so I could get my car out of the garage and a week later due to the shipment of parts the technicians were able to repair it.

3 years ago

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Dick Sugar Land, TX

Home Warranty of America has been for me a reliable service. They have responded in a positive manner with each claim I have made. I do have to use their approved providers and have had one in particular that was not just bad but after coming to see the problem never showed up to do the work leaving me without use of my master bathroom for over 2 weeks. This I believe was an exception to the usual. Overall I’m extremely pleased.

3 years ago

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G M (Gracey) New Braunfels, TX

HWA was recommended by our Realtor and we got it. We purchased a 7 yrs. old home and it was the best decision we made we had some issues with our washer machine and our A/C we place the claim online super easy between 24-48 hrs. we received confirmation of service, they arrived on time very professional, diligent and issues corrected. We recommend it.

3 years ago

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Carmen and Steven Reyes

This fast response to my issue and the feedback from the agent.

4 months ago

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Michele

We received Home Warranty of American contract when we purchased a home.

4 months ago

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Kevin Mackey

Quick service, repaired the refrigerator and saved us money!

5 months ago

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Patricia Regan

I chose to work with home warranty because of the explanation of services. However I have not been able to get the advantage of the warranty

5 months ago

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Oscar Vives

Very good service when you need it. I do recommend this company.

5 months ago

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Domenic Iadevaia

Great service and accurate determination of issues. Also quick return call for repairs

6 months ago Edited November 20, 2025

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Craig Byers

They have been responsive to my needs. The settlements have always been appropriate.

6 months ago

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Gwendolyn Robinson

The process of entering a claim was simple and quick. Received service right away.

6 months ago

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Zenaida Shelton

They have already checked on the service company, so I do not have to worry about that

6 months ago

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Vicki Montgomery

I feel wholeheartedly, that the service fee should not be doubled the monthly premium.

6 months ago Edited November 8, 2025

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Kathy Current

Very slow getting some one to call me back I have to call 2 days later! Also lost all my food in freezer & refrigerator would like reimbursement

6 months ago

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Concepcion

Recommended by my realtor. Arrived on time, tested and confirmed the dishwasher is working.

6 months ago

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Donna

I heard good things about Home Warranty and decided to give it a try. I’m glad I did!

6 months ago

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Sara

HWA found someone to fix the A/C quickly and that is so important in the Houston heat!

6 months ago

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Julia Ehrmann

After nine years as your satisfied clients, HWA has wrongly and frivolously turned down a legitimate claim, been unresponsive and treated us disloyally, dishonestly and shabbily.

7 months ago

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Brandon

The contractor was very knowledgeable and got our water softener back up and running quickly.

7 months ago

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Susan

Wonderful agent Knowledgeable agent Right down to work Quickly solved the problem

7 months ago

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Tamyra Stusick

The service companies HWA schedule are inconsistent and unreliable. I am constantly having to follow up with the maintenance service and HW to get any communication. Super frustrating and inefficient for all parties.

8 months ago

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Robert/Brenda Williams

Excellent Service, very knowledgeable staff, got air conditioner fix sooner than quoted.

8 months ago

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Latoya Smith

Customer service, peace of mind, the amount of money I saved, and my claims were approved.

8 months ago

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Marie Tan-Jones

It takes too long to get service and there are unexpected costs based on what's not covered under "terms and conditions." I have the repairs done because otherwise I lose my $100 copayment. Not worth the money.

8 months ago

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Jennifer

I found it challenging to reach customer service, and even when I did, they couldn't assist effectively. I had a claim denied due to paperwork issues, which was quite confusing. Recently, my air conditioner broke down, and they refused to cover the repair costs, leaving me frustrated. However, they do respond quickly to claims.

8 months ago

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Lucius

I had a great experience with the turnaround time for claims, as they were quick to assist. However, I faced challenges with my air conditioner repair. After struggling to get approval for the needed fix, I had to pay out of pocket. Overall, the service was a mix of efficiency and frustration.

8 months ago

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Susan

I like that the warranty provides great coverage. The service was quick, efficient, and professional!

10 months ago

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Anonymously

While the customer service team is responsive and knowledgeable, the process for repairs can be frustratingly slow. It took multiple visits to resolve an air conditioning issue, and the initial repair wasn't effective. Overall, the quality of service varies, but the staff is friendly and helpful.

11 months ago

Home Warranty of America Reviews