Home Warranty of America: Read 2,082 User Reviews From Real Homeowners

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Verified Customer

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Daniel

I am still waiting for you to approve the work by your contractor. It has been 2 weeks and my air conditioner still needs repair. Terrible experience

7 months ago

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Verified Customer

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Marina

I don't like how the last contractor assigned to do the jobs for us performed his obligation and duty.

7 months ago

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Wendell Monroe

Can i give zero stars. I have a claim for over two months they claim parts on order if you can't get the part in a reasonable time my oven should be replaced the repair company doesn't respond to calls or emails

8 months ago

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Verified Customer

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Jeremy

HWA was able to have technician out fairly quickly but unfortunately this was our first claim and it was denied because of wording....

9 months ago

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Verified Customer

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Dissatisfied Customer

Impossible to get good customer service. Tried everything possible to avoid pay to replace things that broke down, and when they did, they did not pay market value for the items.

9 months ago

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Verified Customer

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Christopher

I'm disappointed that HWA has decided to put a Band-Aid on my A/C unit instead of fixing it. The A/C guy said it will probably last to the end of the season.

9 months ago Edited July 8, 2025

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Verified Customer

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Eboni

HWA has poor customer service and do not offer any service recovery for dissatisfied customer. Agents are impatient and rude when you ask questions.

10 months ago

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Verified Customer

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Jacob

Over priced, terrible customer service. Left my home with out a washer and dryer for almost 6 weeks because they refused to have a breaker overnighted. American Home Shield is way better go there!

11 months ago

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Verified Customer

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Matthew Taylor

Contractors don’t show up for scheduled appointments

1 month ago

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Verified Customer

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Jerry

I found the claims process with Home Warranty of America to be easy and responsive, with quick follow-up after submission. However, my experience varied; while one issue was resolved swiftly, another took an excessively long time to address. Overall, the service was inconsistent, and I felt frustrated during the lengthy resolution.

1 year ago

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Verified Customer

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Patricia

I've had a frustrating experience with this warranty service. Communication is tough, and they deny claims quickly. The technicians seem poorly chosen; one left my case unresolved and pushed for a personal fix. The second attempt was just as bad, with delays and unreliable service. Overall, I'm very dissatisfied with their support.

1 year ago Edited January 2, 2025

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Verified Customer

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Rachel

They either deny every claim I put in or they delay, sending somebody out by literally 3+ weeks so I end up just hiring somebody myself! They claim they can’t find a technician in my area, but I live in a large city, so if they can’t find technicians in my big city, I can’t imagine how they find providers in smaller areas!

1 year ago

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Verified Customer

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Susan

I've been a customer for over 2 years. I am still waiting for a check they owe me for replacing my microwave. We had a plumbing issue that took months to resolve. They had me repair a 20yr old microwave at least 2 times. I will not be renewing our policy.

1 year ago

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Verified Customer

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Shirley

Easy, friendly connection. Well versed in the trade. Very helpful in providing information about the work done. Courteous.

1 year ago

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Verified Customer

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Ronaldo

Good morning Jessica, my rating of one star is due to poor service. I am disappointed and not pleased. I haven’t had my electricity fixed and still awaiting the technician to arrive. I try to call and never receive a reply.

1 year ago

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Verified Customer

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Sean

I do not like how you have to file multiple claims for each individual thing and you pay $75 per claim just to have them come and put a cap on our water heater that doesn't even work it still leaks and we still have a bucket under it. What did I pay $75 for? I could have found a random lid and done that myself while achieving the same results.

1 year ago

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Verified Customer

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Anthony Lancaster

There’s no real customer support it’s the worst experience I’ve ever had dealing with virtually any company! They are all about the fine print and do nothing to help. I literally had to contact the service provider to get my AC replaced after 2 months of going back and forth!

1 year ago

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Verified Customer

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Sue

I found the service helpful overall, but the technician who arrived was not as effective. I had a situation where I needed the locks changed, and while they came in and programmed them, it felt misleading as they didn't actually change the locks. I expected more clarity and better service.

1 year ago

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Verified Customer

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Harold

I found the service effective when I reached out for help with my water heater issues. However, I struggled to get information from the home warranty company, and I was surprised by unexpected charges. It was only through my mechanic contacts that I learned the right number to call for assistance. Overall, the process was frustrating and unclear.

1 year ago

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Verified Customer

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Cody

I had a frustrating experience with customer service. I was left without proper feedback or assistance on my claim, which was quite disappointing. While I did eventually get my air conditioning fixed quickly, the lack of support during the process made it a challenging situation overall.

1 year ago

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Verified Customer

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Rebecca Hedrick

Filed a claim online, technician arrived the next day during the scheduled time and easily completed the repairs

1 year ago

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Verified Customer

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Amy Kite

I received an appointment quickly, and the technicians were very knowledgeable, kind with my pups and professional.

1 year ago

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Verified Customer

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Jim Davis

We personally have used this warranty more then five times once on Father's Day, and they fixed our problems every time

1 year ago

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Verified Customer

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Tristan Bludworth

Every claim I’ve had to submit has been a nightmare. AC goes out, 2 weeks to get a tech out. Dishwasher goes out, the offer next to no money to replace. Choose another warranty company. For my most recent repair, I chose to pay out of pocket instead of dealing with them.

1 year ago

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Verified Customer

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Tom Metzmaker

They advertise that they cover AC units and then in the fine print excludes the only part of the system that would cost more than the $75 service fee (compressor). They spend more time and effort seeking to get me to renew than they do resolving my claims.

1 year ago

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Verified Customer

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Martin

So far, a plumbing service call has not provided satisfaction. The plumber did not show and did not respond to repeated calls. We will see how this resolves.

1 year ago

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Verified Customer

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Katrina

HWA so far so good! They select the best technicians to service your need and customer service is good as well.

1 year ago

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Verified Customer

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Ricardo

Customer support was lacking, with limited options and delays in response times. While some representatives were helpful, others were not. It took 5 days for a small repair on my water heater, leaving me without hot water. Overall, the experience was disappointing, especially considering my background in managing customer service teams.

1 year ago

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Verified Customer

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Deanna

I had an issue with my cooler tech was awesome. It did take a day and a half to get a technician but the one they sent was great very professional

1 year ago

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Verified Customer

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Valorie

I felt like the company pushed me into the reimbursement option and then made it very frustrating to be reimbursed including denying my claim because they said I replaced the furnace which I did not and finally they only covered 41%of the cost and I have a diamond plan

1 year ago

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Verified Customer

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Hal

They refused to replace my dishwasher pump because the wheel on the tray was broken, so it's not covered. So I buy a new dishwasher, thanks to them. Now when our refrigerator needs to be replaced, it's been 3 weeks and still nothing in a poor company.

1 year ago

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Verified Customer

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Shannon

My claim was canceled, and the company didn’t even do what they were authorized to do. No one even reached out to talk to me about why I’ve been paying money for years and they didn’t cover my claim. I looked through my policy and it was not specifically listed, therefore,it should not have automatically been Closed

1 year ago

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Verified Customer

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Lenny New Orleans, LA

HWA is responsive but the companies they contract with are not the best. I could actually self insure / save the monthly cost and have things taking care of instead of going back and forth for 3 months without resolution.

1 year ago

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Verified Customer

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Shannon Barkley Lexington, IL

Although I've always had positive experience with the workers that come to me through HWA, I have had terrible service and time delays across the board. I have also been disappointed by my amount of coverage.

1 year ago

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Verified Customer

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Tjuana

I needed to use the warranty for plumbing issues. They came out and I wasn't happy with the results. They ended up having to come out twice and I wasn't happy with the result.

1 year ago

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Verified Customer

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Benjamin

I haven't had to deal with customer service too much, but the texting has been good, the messages and how quick they are to reach out.

1 year ago

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Verified Customer

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Anonymous

They do not follow through. I had two things happen in the last year and both of them, one was my stove at a rental went out and it was over 2 weeks before I finally got it taken care of. They tell you one thing and deliver another.

1 year ago

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Verified Customer

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Mark

2 weeks to get a service tech out only to have him deem my 4 yr old washer is not repairable. Then when your company decides to give me a third of what a new one cost but I reluctantly accept only to find out I now have to wait 30 days to get a Egift card at the most expensive place I've found to get the replacement.

1 year ago

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Verified Customer

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Trudi

I am 82 years old. The temperature outside was below zero and my heat went out. It took 7 days for hwa to get someone out to fix it. It took them less than 3o minutes but I had no heat the entire week. Terrible customer service also! It will not let me delete the word amazing - should be amazingly bad!

1 year ago

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Verified Customer

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Anonymous

I've always been able to work with your personnel and usually when I called in a claim, it was resolved in a reasonable length of time.

2 years ago

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Verified Customer

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Jennifer

Helpful. We had a hot water heater fail and they contacted the plumber and had a replacement unit in a timely fashion.

2 years ago

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Verified Customer

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Jeffrey

They are very understanding, got the repair work lined up quickly, and it was done in a reasonable time!

2 years ago

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Verified Customer

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Gerald

Wonderful customer service, always responded to my concerns and alleviates any problems immediately.

2 years ago

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Verified Customer

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Littley

I got feedback very quickly and service pretty quickly. It was just fast and friendly and everything went well.

2 years ago

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Verified Customer

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Skstewart Lakeland, FL

I love how no matter what i need I have an appointment within 24 hours. No problems with any services

2 years ago

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Verified Customer

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Barbara

They tried to get a solution. I needed a hot water tank and between the plumber and them, I wasn't pleased with the way the process went.

2 years ago

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Verified Customer

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Mary TX

Technician diagnosed our problem 8 days ago. He left the company before the information was relayed to HWA. I have contacted HWA multiple times now . I have also left multiple messages with H20 pool repair with no response. The leak in our pool pump worsens every day.

2 years ago

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Verified Customer

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Lauren Lineweber Lincoln, NE

The last two claims I’ve submitted through my warranty at HWA have been a nightmare. After following their protocol for submission of a claim, I’ve had to fight tooth and nail to get reimbursed or get the company that did the work, to get paid. The customer is always right motto apparently means nothing to this business.

2 years ago

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Verified Customer

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firstwatch man Pataskala, OH

Promptly assigned a contractor to do repairs. What's covered in clearly detailed in the contract they provide a copy.

2 years ago

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Verified Customer

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Thomas Deslatte Montgomery, TX

Service provider outrageously priced repair at over $800. Your maximum for this was $500. I could get the part and do it myself for less than $300 and you wouldn’t pay for the part. I would have to pay another $75 to get another bid. Total rip off.

2 years ago

Home Warranty of America Reviews