Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Kevin Mackey

Quick service, repaired the refrigerator and saved us money!

7 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Patricia Regan

I chose to work with home warranty because of the explanation of services. However I have not been able to get the advantage of the warranty

7 months ago

check_circle

Verified Customer

star star star star star

Oscar Vives

Very good service when you need it. I do recommend this company.

7 months ago

check_circle

Verified Customer

star star star star star_border

Javier

Service is good, but back and forth interaction with 3rd party contractors and HWA is very slow.

8 months ago

check_circle

Verified Customer

star star star star star

Brenda Felix

The technician was kind and fast repair. On point with the problem.

8 months ago

check_circle

Verified Customer

star star star star star

Linda Mullaney

Im satisfied with their service and technicians Good job well done

8 months ago

check_circle

Verified Customer

star star star star star

Edward and Lilian M Lee

HWA . So far so good. Have been reliable. So I give HAW five stars! Amazing

8 months ago

check_circle

Verified Customer

star star star star star

Mark Woodfork

Every thing I needed done was taken care of under my warranty

8 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Frank Toy

Not impressed. The warranty came with the purchase of the home. I won’t be renewing as they don’t have enough contractors to fix things

8 months ago

check_circle

Verified Customer

star star star star star

Paul

I called and told them my problem and they took care of it right away

8 months ago

check_circle

Verified Customer

star star star star star

Gloria Smith

Customer service and pricing and the coverage plan for my appliances.

8 months ago

check_circle

Verified Customer

star star star star star

Maria Brizuela

Great service and very convenient technician was very professional and helpful

8 months ago

check_circle

Verified Customer

star star star star star

Lothar

Great reputation, my daughter also used your service for many years

8 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Julia Ehrmann

After nine years as your satisfied clients, HWA has wrongly and frivolously turned down a legitimate claim, been unresponsive and treated us disloyally, dishonestly and shabbily.

9 months ago

check_circle

Verified Customer

star star star star star

Brandon

The contractor was very knowledgeable and got our water softener back up and running quickly.

9 months ago

check_circle

Verified Customer

star star star star star

Susan

Wonderful agent Knowledgeable agent Right down to work Quickly solved the problem

9 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tamyra Stusick

The service companies HWA schedule are inconsistent and unreliable. I am constantly having to follow up with the maintenance service and HW to get any communication. Super frustrating and inefficient for all parties.

10 months ago

check_circle

Verified Customer

star star star star star

Robert/Brenda Williams

Excellent Service, very knowledgeable staff, got air conditioner fix sooner than quoted.

10 months ago

check_circle

Verified Customer

star star star star star

Latoya Smith

Customer service, peace of mind, the amount of money I saved, and my claims were approved.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Marie Tan-Jones

It takes too long to get service and there are unexpected costs based on what's not covered under "terms and conditions." I have the repairs done because otherwise I lose my $100 copayment. Not worth the money.

10 months ago

check_circle

Verified Customer

star star_border star_border star_border star_border

June Natziger Eberly and Gary Eberly Tacoma, Washington

Not worth the money, it was a gift would not recommend

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Moueylinh Portola, California

False advertisement. You denied my work for AC replacement

1 month ago

check_circle

Verified Customer

star star star star star

Anthony

Very easy to submit a claim and schedule a professional to diagnose the issue. Service was prompt and effective.

5 months ago

check_circle

Verified Customer

star star star star star

Susan

I like that the warranty provides great coverage. The service was quick, efficient, and professional!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymously

While the customer service team is responsive and knowledgeable, the process for repairs can be frustratingly slow. It took multiple visits to resolve an air conditioning issue, and the initial repair wasn't effective. Overall, the quality of service varies, but the staff is friendly and helpful.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Latonia

It's been over a month and I'm still waiting to have my dishwasher fixed. Part was supposed to be ordered to arrive within a couple of weeks. Not heard from the repair company yet.

1 year ago

check_circle

Verified Customer

star star star star star

Ramiro

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steve

I had a mixed experience with customer support. While getting answers felt like pulling teeth, I did have a positive experience when I had my dryer repaired. However, when my stove burner malfunctioned, the compensation offered was disappointing and wouldn't cover the cost of a new burner or installation.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Arica

Decent services with good customer service. The technicians can sometimes be unreliable. Read your contract carefully because even at the highest coverage level there are a lot of things that are not covered.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert

I had a frustrating experience with the Home Warranty service. Communication was poor, and they seemed to defer my issues rather than resolve them. After a long wait for a technician to assess my oven, the claim was approved, but it's been ages since the follow-up. I was disappointed with the overall responsiveness and service quality.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jerry

I found the claims process with Home Warranty of America to be easy and responsive, with quick follow-up after submission. However, my experience varied; while one issue was resolved swiftly, another took an excessively long time to address. Overall, the service was inconsistent, and I felt frustrated during the lengthy resolution.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Patricia

I've had a frustrating experience with this warranty service. Communication is tough, and they deny claims quickly. The technicians seem poorly chosen; one left my case unresolved and pushed for a personal fix. The second attempt was just as bad, with delays and unreliable service. Overall, I'm very dissatisfied with their support.

1 year ago Edited January 2, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Rachel

They either deny every claim I put in or they delay, sending somebody out by literally 3+ weeks so I end up just hiring somebody myself! They claim they can’t find a technician in my area, but I live in a large city, so if they can’t find technicians in my big city, I can’t imagine how they find providers in smaller areas!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan

I've been a customer for over 2 years. I am still waiting for a check they owe me for replacing my microwave. We had a plumbing issue that took months to resolve. They had me repair a 20yr old microwave at least 2 times. I will not be renewing our policy.

1 year ago

check_circle

Verified Customer

star star star star star_border

Shirley

Easy, friendly connection. Well versed in the trade. Very helpful in providing information about the work done. Courteous.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronaldo

Good morning Jessica, my rating of one star is due to poor service. I am disappointed and not pleased. I haven’t had my electricity fixed and still awaiting the technician to arrive. I try to call and never receive a reply.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sean

I do not like how you have to file multiple claims for each individual thing and you pay $75 per claim just to have them come and put a cap on our water heater that doesn't even work it still leaks and we still have a bucket under it. What did I pay $75 for? I could have found a random lid and done that myself while achieving the same results.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Lancaster

There’s no real customer support it’s the worst experience I’ve ever had dealing with virtually any company! They are all about the fine print and do nothing to help. I literally had to contact the service provider to get my AC replaced after 2 months of going back and forth!

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sue

I found the service helpful overall, but the technician who arrived was not as effective. I had a situation where I needed the locks changed, and while they came in and programmed them, it felt misleading as they didn't actually change the locks. I expected more clarity and better service.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Harold

I found the service effective when I reached out for help with my water heater issues. However, I struggled to get information from the home warranty company, and I was surprised by unexpected charges. It was only through my mechanic contacts that I learned the right number to call for assistance. Overall, the process was frustrating and unclear.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cody

I had a frustrating experience with customer service. I was left without proper feedback or assistance on my claim, which was quite disappointing. While I did eventually get my air conditioning fixed quickly, the lack of support during the process made it a challenging situation overall.

1 year ago

check_circle

Verified Customer

star star star star star

Rebecca Hedrick

Filed a claim online, technician arrived the next day during the scheduled time and easily completed the repairs

1 year ago

check_circle

Verified Customer

star star star star star

Amy Kite

I received an appointment quickly, and the technicians were very knowledgeable, kind with my pups and professional.

1 year ago

check_circle

Verified Customer

star star star star star

Jim Davis

We personally have used this warranty more then five times once on Father's Day, and they fixed our problems every time

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tristan Bludworth

Every claim I’ve had to submit has been a nightmare. AC goes out, 2 weeks to get a tech out. Dishwasher goes out, the offer next to no money to replace. Choose another warranty company. For my most recent repair, I chose to pay out of pocket instead of dealing with them.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tom Metzmaker

They advertise that they cover AC units and then in the fine print excludes the only part of the system that would cost more than the $75 service fee (compressor). They spend more time and effort seeking to get me to renew than they do resolving my claims.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Martin

So far, a plumbing service call has not provided satisfaction. The plumber did not show and did not respond to repeated calls. We will see how this resolves.

2 years ago

check_circle

Verified Customer

star star star star star

Katrina

HWA so far so good! They select the best technicians to service your need and customer service is good as well.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricardo

Customer support was lacking, with limited options and delays in response times. While some representatives were helpful, others were not. It took 5 days for a small repair on my water heater, leaving me without hot water. Overall, the experience was disappointing, especially considering my background in managing customer service teams.

2 years ago

check_circle

Verified Customer

star star star star star_border

Deanna

I had an issue with my cooler tech was awesome. It did take a day and a half to get a technician but the one they sent was great very professional

2 years ago

Home Warranty of America Reviews