Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Starlet

The service has been ok with response to getting things done.

1 year ago

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John Phoenix, AZ

Home Warranty of America is great. Very responsive and very reliable.

1 year ago

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Sheila

If I call or I ask them anything, they are available and they answer.

1 year ago

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Steven

I like you guys service. They send someone right away, so I'm happy.

1 year ago

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Acie

It was the cheapest plan at the time. I still have some service calls that are not answered yet.

1 year ago

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David Johnson Sevierville, TN

The coverage is good, but response is a bit slow. The HWA system and vendor have conflicting scheduling messages.

1 year ago

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Matthew Kings Mountain, NC

Awful. Never complete requests. 1/10 requests complete had to spend $100 for each time for someone to come out just to get turned down. Absolutely miserable.

1 year ago Edited November 20, 2023

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Aarion Chicago, IL

I like home warranty because I just put in the claim & they handle the rest

1 year ago

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Cynthia

I appreciated the continous update and being contacted prior to arrival

1 year ago

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Anonymous

The companies they send have good workers and everything. I like them.

1 year ago

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Sophie Bardy Austin, TX

Service is generally good, but vendor availability seems to sometimes be an issue

1 year ago

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Stacy

I had to use them when my air first went out a year ago, and they were able to get a technician out within a day or so.

1 year ago

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Kathryn Corona, CA

First time using the warranty and was quite pleased with the service

1 year ago

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jeannie hinson

They were timely and very pleasant. We had a rental property that was abandoned and we needed the air conditioner repaired. We called them and they sent somebody out, got it taken care of.

1 year ago Edited January 10, 2024

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Lie Moreno Valley, CA

HWA is cheating. They want to pay me 1/2 of the price to replace my refrigerator n on the top of that they want to pay with lowe’s gift card. I am not shopping at lowes

1 year ago

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Sherry Rich

Quick service, very knowledgeable and I got an appt the next day.

1 year ago Edited July 7, 2023

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Tiffanie Los Angeles, CA

Everything was great! HWA serviced quickly and did a great job!

1 year ago

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Michael Paladini

Good, fast service. They take care of their customers well.

1 year ago

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Vimari St. Cloud, FL

I have to pay for an AC technician because the one that are contracted doesn’t work for me. I have to cancel every time I call to make a claim in regards to this situation

1 year ago

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Larry Salt Lake City, UT

I like the quality of the contractors and the speed of service

1 year ago

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Ben Huntley, IL

We liked their professional service and the quality of the work of their contractors.

1 year ago Edited January 10, 2024

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Connie Reittinger Elkhart, IN

Nice company for home warranty. Customer service is friendly

1 year ago Edited January 17, 2024

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Deborah Cedar Lake, IN

I have had good response from HWA every time I've called. Very happy with them

1 year ago

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Siddharth Atlanta, GA

Like the Customer service and service. Don’t like that my monthly subscription is as increased without information

1 year ago

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Alice Delaney Chicago, IL

The technician was very professional and answered all questions that I had

1 year ago

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Melissa Langrehr Virginia Beach, VA

Excellent customer service, great communication and fast reliable service.

1 year ago

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Mishue Graves Miami, FL

I appreciated the response but the call fee is high-$75 should be the maximum

1 year ago

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Kathleen

Technician was prompt, professional, knowledgeable and efficient.

1 year ago

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Kyndra Fresno, CA

Prompt service. I needed my air conditioner replaced. They replaced it.

1 year ago

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Clarence Caldwell And Shorewood, IL

They answer your questions, and they do everything in a timely manner.

1 year ago

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Khin El Dorado Hills, CA

My washer was not working, and as soon as I call they set up the appointment.

1 year ago

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Jimmy Owens Cross Roads, AL

My hot water heater went out and they replaced it. They're quick.

1 year ago

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Kumaresan Schaumburg, IL

I generally receive the support whenever I raise the concern. I don't have any issue.

1 year ago

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Leonard Phoenix, AZ

Our refrigerator broke and they had people from Sears come out and fix it.

1 year ago

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Donna And Earl Show Low, AZ

Their customer service has been very positive when you call in and follow up.

1 year ago

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Michael Aubrey, TX

They were responsive. Our dryer went out and we called them to fix it. It was overall positive.

1 year ago

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Maria Chua Paguio Sherman Oaks, CA

Would give zero if I can. WORST COMPANY. My water heater broke 3 weeks ago, agreed to pay $535 for my copay. 3 weeks after of no status updates, I asked for the status of my claim and they said I have to pay $1200 in order for my water to be replaced now.

9 months ago

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Joe Boom Goffstown, NH

PUT A CLAIM IN ON THE 7TH OF NOVEMBER AND HWA STILL HAS NOT FOUND A TECH TO COME OUT FOR TOILET CLOGGING. TOLD ESCALATED TO HIGHEST LEVEL ON MONDAY THE 13TH. NOW 5 DAYS LATER STILL WAITING FOR A TECHNICIAN WHILE TOILET KEEPS CLOGGING UP/FLOODING. WILL NEVER USE THIS COMPANY AGAIN AND ADVISE YOU TO TRY SOMEONE ELSE. PISS ON HOME WARRANTY OF AMERICA!

1 year ago

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Emilio El Paso, TX

8/19/23 TERRIBLE customer service, I was offered a LOWES card for my claim replacement in 30 days BUT I requested a check instead of a Lowes card and I was told OK! NO PROBLEM! since I needed my fridge and I pay out of my pocket and find out a month later NO ONE PROCESS my check request it almost feel i was talking to myself. BOTTOMLINE still haven't received my check, because is going to be 9/19/23 process on my behalf again by Maison the Manager. 30 more days need to wait to hopefully to see my check, will see!

1 year ago

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Ronald & Stephanie Burns

We have a major problem with the entire drain system out on our home. The response time and prompt help is terrible and communicating with your representative was extremely difficult. We're supposed to live in this house for 5 days before someone can come out to LOOK at our problem? We can't use the toilet, shower, cook, do laundry, etc. We are not recommending this company to anyone and are telling our Realtor to never recommend this company. We were thinking of renewing this policy when the year is up but I sincerely doubt it now.

1 year ago

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Fred Owens Indianapolis, IN

This company paid us $343 for a two year old washing machine that we paid $1100 for and they could not fix after five tries. Consequently I canceled the coverage that I had paid three years in advance for $1300 only had the plan for one year and they told me after early cancellation fees I’m only getting back $342. This company is a rip off and con artist do not do business with them.

1 year ago

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Beverly Garcia Los Angeles, CA

I have had one good experience and one not so good. I called for A/C repair was done quickly. I call for a leaking shower and it took a couple of weeks to repair.

1 year ago

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Daniel Houston, TX

Texan Heating and air were great. But it took 2 & 1/2 weeks to let AHW to approve add get to the service guys to install. It was over 204 every day. That is too much to as of a person that is old and with heart problems

1 year ago

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Yang Yang Northville, MI

I would give them overall 3.5 rating. I think recently quality of their technician has been dropping, at least 3 of my 4 last claims. The last technician they sent solved the problem efficiently.

1 year ago

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Survivorstrust Sulphur Bluff, TX

I would give you zero stats if I could! You couldn't get a tech to take the AC job, and after 5 days I couldn't stand the excessive heat in the Phoenix, AZ area during the record breaking heat in July that I broke down and hired my own AC tech to fix it. Of course, your company wouldn't cover the cost. What's the use of having a warranty if you can't get a tech out to fix it? Nothing but a waste of money! Sherry

1 year ago

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Dan Hinkle CA

Loved the service, technicians and quality of product received. Only problem was it took over 2 weeks to get ac replaced and temps were over 105 each day

1 year ago

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Roy Jones

When calling customer service, the reps cannot help with your issue. I had my ac out for over 2weeks. Temps over 100 outside and over 85 in my house. Very poor service. I am considering changing when my contract is up for renewal. Also I have a claim on my dishwasher which hasn’t been corrected going on for over a month do to wrong part ordered and the tech was pulled off his scheduled service appointment. This service is not acceptable and not communication about cancellation of appointment. Very disappointed in the service from Home Warranty and their service providers.

1 year ago

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danice boyd

I can always reach a live person if I need to and get my issue, make sure my issue has been escalated. When I first moved into my home, rekeying the locks was included in my home warranty and I used, I used it right away and that way I was very confident that no one had any keys to my new residence.

1 year ago Edited January 10, 2024

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Connor McDermott Highland Park, IL

They took 12 days to replace our covered AC during a HEAT WAVE. Literally tried to kill us so we would cave and replace it ourselves. Absolutely horrible and evil people. Wish I could never interact with them again, but I’m under warranty for 3 more years. Worst customer service ever and literally doesn’t give a shit about the people they cover.

1 year ago

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Megan Miner Springfield, IL

Not going well! I’ve been waiting more than a month for my microwave to be replaced! As of 8/4 the service tech sent a report to Home Warranty to tell them the parts are not available because the microwave has been discontinued. I’ve called over 4 times and still nothing. The microwave needs replaced. This is unacceptable as I’ve been a customer for 8 years!!!

1 year ago

Home Warranty of America Reviews