Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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deborah Winter Springs, FL

Their response time is good, always professional, and they fix the problem. I know everything costs more, I would like them to tell me prior to raising monthly fee. It went up 10$ without warning me or I missed the notice. All in all for me it is worth the money esp on big appliances or air conditioning etc. It is amazing how They get things running again and I appreciate their service. 4.5 stars Thank you all, Deborah Jackson

3 years ago

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Joleann Beene DeSoto, TX

Whereas I was pleased that my hot water heater was replaced, I still had to pay out of pocket $455 for non covered items to "bring up to code". The plumbing company had to remove the trim off my door in order to install the larger replacement hot water heater. This resulted in additional cost to me to have the door and wall repaired. In today's times, it is difficult to pay out a monthly amount (for the highest package offered) and when you do attempt to use it, most times the claim will be denied because the required replacement or service is not covered. To add insult to injury, the monthly premium is going up. I am now on a fixed income and will have to seek another warranty company to switch to. I will not miss HWA at all.

3 years ago

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Nancy

HWA was prompt in sending someone out to inspect my oven and he found the problem right away. The technician assigned me a claim number, ordered parts, they were delivered within three days and were installed the forth. I couldn’t have asked for more efficient service! I’m very pleased, to say the least!!

3 years ago

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Jewel Pearland, TX

What I like about you is that you are upfront about what the warranty covers and the deductible each claim requires. and the contractor they sent out was honest and upfront about what all the deductible covered thumbs up for the team 👍

3 years ago

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Alvin Toups San Jose, CA

I have had HWA for 15 years since I purchased my home continuing an existing contract the previous homeowner had. If you can wait 4 weeks or so for a repair it will work out for you. HWA has replaced the outside portion of my AC unit as well as the inside portion portion and the thermostat on different occasions (Freon is extra) so it is a big plus. Unfortunately I had to suffer 5 to six weeks of mid summer heat each time this happened. However when my water heater went out they were unable to find a technician immediately and have an option to pay a portion of my technician’s fee upon approval I took that option. After a week long battle I decided to wait and let HWA do the repair. After another week or so battle with HWA who now insisted that I choose to use my own tech they could not provide one. My tech refused to deal with HWA. I ended up paying over $1200 for a replacement water heater. My mistake, wait 4 weeks and let them do it. The Final Straw. AC freezes up, contact HWA, appointment schedule one week. No show. Pissed, called HWA, a Technical arrival that evening to access problem and summit claim. Next day got an Email saying the Freon leak was not covered because it was external to unit. Pissed I called a local company that was ready to repair quoting close to $1000 to recover, repair, then replace Freon. Called HWA to cancel contract. I was referred to a Conflict Resolution who called me back within an hour. At that time I found out my contact was being served by Choice Home Warranty who did not have a history of my repairs. After I gave my history with HWA and justification for coverage much more reasonable price that allowed them to do the repair and me to keep the contract in force. Patience is a virtue.

3 years ago

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David Roberts

They responded next day to a broken garage spring. The repairman informed me that the current setup for my garage door was incorrect and cheaply thrown together. Also, my garage should have had 2 springs instead of one. He fixed everything up to code with just adding the cost of the second spring. I was very happy with their service.

3 years ago

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Andrea

Per my policy, I have certain septic services, but there are no companies available,,nobody returned my call so I paid for it out of pocket. Customer service isn't fantastic,,,I get several emails for my last repair that contradicted each other. Hwa emailed me service dates when in fact the technician was already at the property. Hwa told me it was approved,,then emailed me and told me it wasn't, I then called Hwa and the person I talked to had no idea what was going on. I don't think the actual operators know what emails Hwa sends which causes confusion. My techs have been pretty good and my last tech was actually fantastic.

3 years ago

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Verified Customer

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Richard Concord, NC

My first occasion to use HWA was a truly positive experience. Almost immediately after submitting my claim I received follow up and assignment of my service. Great communication through out the process and a terrific tech addressed and repaired my situation within 48 hours. I highly recommend HWA while hoping I don’t need service again soon😉

3 years ago

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Verified Customer

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John Park Ridge, IL

Customer service has gotten much better. Also, the turn around time to get things fixed has gotten better as well. Only thing I dislike is that they give you a gift card to Lowe’s instead of giving you a check to buy appliances that can not be fixed. I’d like to chose where I go to buy things not having to go just to Lowe’s.

3 years ago

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Verified Customer

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Karen Crowley Buda, TX

I sent 2 claims in on the same day in mid-January. My leaking refrigerator claim was handled quickly and efficiently. My claim regarding my garbage disposal was slow in being processed, and a workman showed up on a Sunday afternoon, totally unannounced. He looked at the disposal, said it needed replacing, took a bunch of pictures, and took my $75. He said it was a premium disposal so it would take a while to get processed. When I hadn't heard anything after 5-6 weeks I requested information and was told since it had been longer than a month I would need to submit a new claim. I was not happy but I did it. A repairman was at my house within a few days and was able to replace it on the spot. Of course, I did have to pay another $75 for his visit, but he was very professional and took care of everything. I think when I pay over $800 a year for my warranty the service could be better.

3 years ago

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Az Home Owner Phoenix, AZ

When we had an issue with our pool pump and it wasn’t fixed the first time, they did a recall and didn’t charge me another service fee, which I was grateful, there was a small communication issue, but someone else got on the phone and got it done. Loved the people they sent out.

3 years ago

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Verified Customer

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Dan Chicago, IL

We have luckily only needed to use it a few times. But it has been a huge benefit every time. Always helpful and responsive to your needs and we have had very good service from the technicians they send out. Definitely worth the cost and the savings.

3 years ago

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Verified Customer

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Theodore Anderson St Louis, MO

The warranty request process was seamless. I was contacted by the service provider to confirm a date and time. The technician arrived in a timely manner and finished the repair in less than 30 minutes. I was totally satisfied.

3 years ago

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Verified Customer

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Cheryl Frankston, TX

I liked that they addressed my claims right away. A problem was that they didn't have contractors, who say they don't like working for HWA because of what they have to go through to get an approval for their bill. Otherwise, they did get the items fixed that we had to claim. They make it VERY hard to cancel your membership & I was not happy with that.

3 years ago

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Verified Customer

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Penny Sheridan, AR

HWA has been amazing in responding to each of our issues. Our home is 16 years old and we have owned it for nearly 5 of those years. Everything that needs replaced is going down and we have appreciated how quickly they have someone check on things and even complete replacements when needed.

3 years ago

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Verified Customer

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Sharon Chicago, IL

I like when I have a home issue, when I call, customer service are helpful and they alwt find nearby repairmen in my area who will come out and assist me... I would definitely recommend Home Warranty of America to friends and family.

3 years ago

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Mandy D

I've had HWA since 2016. They were amazing up until 2019/20. Definitely not as good as it used to be but not terrible. They almost never are able to find a contractor to do any service call, no matter what it is, so if you want it fixed you have to do the reimbursement option with finding your own contractor and you always end up paying more than your service charge. They say that you can file a claim 24/7 and will get a response within 10-15 min. That is not the case! If you have an emergency or the contractor comes after hours or the contractor ends up coming on a weekend and they are not available to help you get an pre-approval for the service you will pay 100% out of pocket, if it happens to be during business hours when the contractor comes and you are able to file for the reimbursement option it takes anywhere from at least an hour to get an approval and almost always the contractor is unable to wait around for a response but if you have then fix it before it's approved you will pay 100% out of pocket. I don't know if it's that contractors are not wanting to work with the warranty company or not but if it's not an emergency it's absolutely worth waiting for them to assign one. My last service call. They approved the work to be done minus the $75 service call fee but when we received the check it was over $90 shy of the amount owed, this doesn't happen when they find a contractor. The time before we had a claim for over 3 weeks without them finding a contractor we woke up on a Saturday morning to the pipe breaking and a flood we had no choice but to call a plumber, it cost over $2,000 to be fixed and they refuse to cover any of it because we did not get a pre-approval, it was a Saturday afternoon and there was nobody to review the claim and approve it and our kitchen was flooding damaging the cupboards, drywall and floor. 2019 and before they were amazing to work with.

3 years ago Edited January 10, 2024

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Verified Customer

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Michael County Bellevue, Washington

Referral from a friend.......................

3 months ago

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Verified Customer

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Kathy Petsche / Jason Petsche Chamblee, Georgia

Good customer service. Very prompt and helpful.

4 months ago

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Verified Customer

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Furney G Pressley Charlotte, North Carolina

Was recommended by a friend & so far we are satisfied with the company

4 months ago

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Verified Customer

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Donald Juneau Mobile, Alabama

Word of mouth, referrals, hoping that it would save us money in the long run.

4 months ago

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Verified Customer

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Janet Harris Conroe, Texas

Had them at our last house great company

4 months ago

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Verified Customer

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Jeff Thames Marietta, Georgia

Because it was my warranty for my house.

4 months ago

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Verified Customer

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Treacy Horstman San Antonio, Texas

Money saver and keeps thing running friendly too

4 months ago

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Verified Customer

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Ann Counihan Denver, Colorado

The fees are so much better than our former home warranty.

4 months ago

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Verified Customer

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Kelley Rutland Houston, Texas

My realtor/mortgage company recommended HWA.

4 months ago

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Verified Customer

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Monica And Pete Santa Ana Ashburn, Virginia

Responsive and easy to complete the required work.

4 months ago

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Verified Customer

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Deborah Wren Gardendale, Alabama

You are the best company. You are so prompt.

4 months ago

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Verified Customer

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Laura Williams Leander, Texas

I’ve had great success with them, except for only 1 time .

4 months ago

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Verified Customer

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Willie Murray Park Forest, Illinois

Insufficient. Almost impossible to file claim when needed., unless an extreme emergency.

4 months ago

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Verified Customer

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Rama

The service is good and quick. Thank you

4 months ago

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Verified Customer

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Peggy Christianus

I had good service. Technicians were very professional.

5 months ago

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Verified Customer

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Lenwood Marshall Linda Marshall

To assist with my home repairs with qualified companies.

5 months ago

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Verified Customer

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Duane and Srey So Matthews

Great service quick repair excellent response

5 months ago

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Verified Customer

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Gloria Shirlaw

Quick response and provided great service.

5 months ago

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Verified Customer

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James Key

Good service very helpful and fast professional

5 months ago

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Verified Customer

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Leo

It was in our price range and get help out fast

5 months ago

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Verified Customer

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Duc Nguyen

Works very good when contacting to claim

5 months ago

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Verified Customer

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Judith Bisson

Liked the tech very much. Have had a warranty withHWA for years.

5 months ago

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Verified Customer

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Delores Teddleton

Never had a problem with any of my claims.

5 months ago

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Verified Customer

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Stover Farmer

Excellent rates. Service technicians are very professional.

5 months ago

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Verified Customer

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Steven

They were recommended by my son who also uses them.

5 months ago

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Verified Customer

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Robert

I just happened to pick and I'm satisfied.

5 months ago

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Verified Customer

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Heather

Quick response time, good resolution. ;-)

5 months ago

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Verified Customer

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Beverly

Excellent customer service. Job was well done by the professional.

5 months ago

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Verified Customer

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Jacki

This company was recommended when I bought my house several years ago.

5 months ago

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Verified Customer

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Julieta Badgley

HWA staff has always been prompt to respond to my concerns and needs.

6 months ago

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Verified Customer

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James Gandley

The HVAC technician arrived in a few days and fixed my problem

6 months ago

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Verified Customer

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Omar Raul Molina

Because it's a great option for keeping your home and appliances well cared for and safe

6 months ago

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Verified Customer

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Marty

You have been very good over the years that I have been a subscriber. Marty Katz 310-266-4800

6 months ago

Home Warranty of America Reviews