Home Warranty of America Reviews

If I could leave negative stars I would. This place is a scam. They train they employees to not place notes about cancellation requests and instead the employees place false notes about offering a free month or they place notes about questions of a prior claim, but they don't actually send in the cancellation request and they continue to charge you. I will be contacting the proper authorities to report them.

I wish I could give zero stars this is the worst customer service experience of my life. Numerous phone calls and emails promised and never received. They were so difficult to deal with the first time I waited to contact them about the unresolved issue ended up paying $467 or so for the warranty itself plus 2 $100 dollar services calls. They offered to "replace" my dishwasher with $246. I cannot find the dishwasher needed for less than $400. When I spoke with the representative for the escalation phone call she basically told me it's not her problem and quoted the contract. I should not receive and email stating the product will be replaced if I am going to have to come up with half of the replacement cost. I spent at least 12 hours on phone calls trying to get this single issue resolved. I would NEVER recommend this company to anyone. Stay away.

This was VERY disappointing. I have had HWA for 5 years without issue. Until now, my air conditioner went out on July 31st late afternoon and I contact them to get it repaired. Didn't hear from a HVAC until the next day. August the 1st. I was informed they are not coming till Monday August 5th around 3-4 pm. So I call the hvac company, it was Sears and YOU CAN NOT talk to a person at all. Then i call HWA. And told them to cancel that call and resubmitted to get a different company that can come sooner. The next one reopened same thing Monday the 5th between 6-8pm. So I called them them to see if they could come sooner and was told no because they are located in Lansing Il, and I was in Plainfield Il, and they had another Plainfield job scheduled for Monday the 5th. Because I was an hour away they put them together. So took matters in my own hand a called a Hvac company to come out on Friday the 2nd. They billed me $1100 and some change. So I contacted Hwa to request a reimbursement and was told this was not preapproved repair! I explained no one could come out until Monday the 5th late afternoon. And was told they can not reimburse me. I explained it is 97 degrees out we need air. Then I was told they do not provid emergency services! then I expanded 6 day is not considered EMGENY service. Then I request to speak to a hire up. Then was told me there isn't one. this went on for 15 minute. Until finely gave me a number that went back to company and had to asked to be transferred to someone then I got a voice mail and left a message to get called back by a F&^ken computer to schedule a phone appointment to speak to another person. I finely got the call and I was feed the same bullshit I got for the other customer service rep. on the phone. I have spent $550 -$650 ever year for 5 years and they could give 2 shits. Save your money and DO NOT USE THIS BOUGUS COMPANY!

RUN!!!! I truly wish I could give 0 stars. This company has terrible customer service. The technicians that come to your house are often arriving in their persona unmarked vehicles , no verification of their credentials, and often upcharge so you end up paying the same out of pocket without a warranty. We recently had our water heater go out. It took 5 days until the technician assigned could replace it. We were charged $800 for a new water heater and “modifications “, not just the $100 service fee. HWA only paid for the water heater and labor. They didn’t cover the pipes connecting the same standard water heater, pan, and other small items. I spoke with customer service and a case manager who would only recite the policy to me. I should have just paid out of pocket, gotten it replaced day 1, and picked a trustworthy company who insures their work. This is only one bad experience we have had. Unfortunately, there have been multiple other similar incidents. It is NOT worth the money! Do not buy into this home warranty company!

I would LOVE to be able to give them 0 stars. I've been paying for "well pump coverage" for over 2 years now. I had a well issue and put a claim in on 2/17/24. They emailed me on 2/19 that I'd have to find my own plumber because they couldn't find one. I got on Yelp and had a plumber booked in under 3 minutes. Plumber found that the pump check valve had failed, and that the pump itself had failed as well. They gave me a quote for replacement, and this home warranty company rejected the entire claim. Not just a replacement, but the diagnosis and it is repair fee as well. I appealed the denial and the case manager sent me a calendar invite for three days later. Never mind my homes of that water. I then called her this morning and immediately getting on the phone. She basically told me that there's nothing I can say or do that would get them to change their mind. She told me that I was supposed to have done maintenance on my check valve (which is hard plumbed into the pump and cannot be accessed or removed) and that that caused the pump failure. I asked her if I'm paying for well pump service, and that doesn't include the replacement of well pump, what is covered by the service. She had no good answer. And then asked to whom I should speak about getting a refund for this. She told me that no refund is possible because I already used the service. She further informed me that there was nobody else, not a boss, supervisor, or anyone else, whom I can speak to about this issue.

I had extreme bad experiences with HWA. Their customer services are trained same way only about their internal process, but their process is not customer service oriented, and not help to solve anything. It's my first year using HWA and I had two issues. 1. I couldn't file a claim for electrical system although it has been covered in my contract. The reason given to me is that "HWA internal work order system has some glitch, and there is no way to work around to set the claim. " They also mentioned this issue is not only to me but for many other customers as well. The only thing I can do is wait. Resolution manager usually told me please wait till end of today, and even they say they were going to call me, there was no call, certainly no fixing or progress. When I called next day, I got the same answer - our internal system has glitch, please wait until it to be fixed. In terms when / who to fix it, there is no answer. Resolution department has no alternative way to set the order and keep the process start, even though they say they understand the situation how messy a home would be without electricity. Each time the phone call been picked up by different people, so you have to re-tell the same information and also been asked to hold and then told the same message (basically, please wait). It wastes a lot of time repeating my request with different customer representatives, but not a single representative or resolution manager can really help anything. I couldn't understand why there is no alternative to make the claim, and they always put their process as an excuse and believe it has the higher priority than serving customer. 2. My fridge stopped working. In their standard procedure it took 48 hours to assign a technician company, and technician company booked an onsite inspection one week later. After that, it took another 48 hours for technician to upload the diagnose report. Surprisingly, the report saying they refuse to repair (probably missing part? I cannot see the diagnose report through online portal, only HWA people can see). Customer service said a new technician will be assigned, but with no timeline, no different level vs the first one, so not sure what will be the diagnose report coming up. Then the re-assign normally takes another 48 hours, booking may take longer days, and nobody would tell you whether the issue can be fixed or not. Overall, I feel HWA doesn't care whether your equipment can be fixed or not. There is no way to accelerate, there is no assurance to fix anything. They do have people to answer your call, but they cannot help you. I was asking an alternative solution to have a technician to fix the issue first and then reimbursed from HWA since your internal work order system caused the issue, the answer is No. My experience with HWA is that they say their insurance cover most of home items, but they just won't fix them, or it will take very long process until you give up and spend your own money to fix. The timing and energy you put on dealing with HWA is costly. Two issues still exist, and I have no idea when they can be fixed.

Person who came was prompt and excellent. Your request for a rating, FOR THE FOURTH TIME, is seriously annoying (I’ve done them twice already!!!!!)

Based on the last service claim, for the air conditioner, processing of the claim was not timely. It took 17 days in over 100 degree weather to complete the claim and return the AC to service. The work done was all required, in order to complete the repair, however we were charged a large amount for "non-covered" items. We don't understand this and no explanation was offered.

They won't fix anything, and none of their contractors want to work with them because they don't ever get reimbursed. During the almost year I've had them with my home purchase, they did not fix my toilets, they did not fix my dishwasher, and they wI'll not replace the coil in my ac. The person that came out, finally, after 1.5 months of daily heat indices of 115, said not to even bother. He said they will only approve Freon, and for the two coils they approved through him, they haven't reimbursed him after he bought them. I called to ask if they would just pay the labor if I go through my ac warranty (it's only two years old) and they said no. This company is a scam. In a year, I've had endless problems with this house that passed inspection because of a negligent inspector, and they have not covered a single thing, even though all should have been covered. All using them has done is make me have to pay two service charges for each issue, one to their contractor, and one to the company that I've had to have come out to actually fix each issue since they never cover anything. This company is a scam. If you are buying a new home, do not let the mortgage lender add this to your closing costs. They probably get a kickback. TLDR: They are scammers. This company is a scam. They will never pay out for anything.

I like: polite customer svc reps who return calls in a timely manner. I dislike: contractors are generally bottom of the barrel..on.the most recent claim, the contractor had a record for heroin possession. HWA claims they "vet" their contractors, but I'd bet that's not really true. Also, another contractors told me he replaced my dishwashers motor with a new one. I guess not, because the dishwasher leaked within a few days, which ruined my floor and a cabinet. Next guy that came told me the previous guy used an old motor, NOT a new one.