Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Verified Customer

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Jill

We had a couple services done, on one it was a little delayed and the other one was really, really prompt. They got somebody on that day.

3 years ago

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Leslie

They're very responsive and quick to respond. So far when we've had a claim, they've been very quick to come out.

3 years ago

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Diego Sanz Valencia, V

Terrible waiting time for having issue taken care of. No information on what is covered and what not. I am being claim $1200 with 0 explanation on what the money is for and no explanation what HWA is covering. No response other than contact the technician doing the repair... customer service could not be worse.

3 years ago

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Verified Customer

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Derrick Mesquite, TX

The turnaround time for the A/C was too long. I shouldn’t have to get a hotel because my air is out and pay a monthly fee and a fee once a company come out.

3 years ago

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Carolyn

3 years ago

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Deborah

You can't speak to a supervisor when they when you ask for one. Poor customer service. They denied a claim for an air conditioning unit that they've already previously approved the service on. They're denying the recall because that did not end up fixing the unit. There's a recall and now they're saying they don't even service that kind of unit

3 years ago

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Sarah

One time I had to have my pump replaced and they did a really good job with making sure that it got replaced the day of.

3 years ago

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Jennifer Elizabeth City, NC

The company cannot find any contractors to accept their jobs, then when customers find their own, the company does everything in their power to deny the claim. When they cannot provide the services we are paying for, what value is the warranty for the customer!!!!!!!!

3 years ago

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Verified Customer

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Rob Diaz Orlando, FL

Just renewed for my second term. Always great customer service and knowledgeable technicians. 👍🏾👍🏾

3 years ago Edited January 10, 2024

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Lou IA

The process of getting the policy is quick but the coverage payout barely exists. I canceled for lack of assistance with replacing my HVAC system. What a shame I feel neglected and cheated.

3 years ago

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John Buford, GA

AC service arrived on time, and immediately diagnosed and replaced the non-functioning part, Very effective & clear

3 years ago

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Tony Perry Elizabeth City, NC

ease of calling HWA and getting fast results. friendly staff to speak with and get my issue repaired.

3 years ago

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Emilee

Customer service is good sometimes and other times it’s not so good. I guess it just depends on who you’re speaking with.

3 years ago

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Ravichandran M. Kaushika Roanoke, TX

They were very good in the past. Now due to the population increase in DFW area, their network of repair vendors are strained.

3 years ago

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Anonymous San Diego, CA

They did a good job. Immediately I got a plumber who could fix my issue, so I didn't face any issues.

3 years ago

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Anonymous Waxhaw, NC

When there was a challenge, customer service addressed the challenge and everything was done expeditiously.

3 years ago

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Charles And Bonnie Meridian, ID

They've always been very nice and they've always gotten back with me right away. Quick response time.

3 years ago

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Kathleen Austin, TX

I have a dishwasher that's out and they've sent the repairman out twice and he didn't fix it. He was supposed to come yesterday and he didn't show up and my dishwasher is still out.

3 years ago

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Arkeya Griffith, IN

Initially I called to get my garage door fixed and she had me down for garbage disposal. The sensors had to be rewired for my garage.

3 years ago

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Sharon Marrero, LA

I don't think I've had anybody that wasn't pleasant. The people that come out are all very knowledgeable.

3 years ago

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Solinsie Joliet, IL

I filled out 3 claims and I got a response right away, in maybe 3-5 days max. My issue was resolved with no problem.

3 years ago

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Gus Bay Shore, NY

They are nice and they always care about customers. I got a microwave fixed and the technician did a great job.

3 years ago

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Jill Graves Bryan, TX

It should not take almost two weeks for a refrigerator repairman to make a service call. If it takes that long they should use a different service company

3 years ago Edited May 17, 2023

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Kimberly Salazar

Claims take to long to be handled. We had a leaking sink, it took 14 days to get a plumber out. Currently, the AC stopped working. It's been 10 days since I filed a claim and no one has come out. I wiyne looking for another home warranty

3 years ago Edited January 10, 2024

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Verified Customer

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Brendan Sullivan Woodbridge, VA

HWA has saved me a significant amount of money over the 5 years I have been covered. Overall I believe it is a good service and a good value.

3 years ago Edited January 10, 2024

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Lucy Portillo Rancho Cucamonga, California

I am looking to switch to a better company that actually covers repairs

2 months ago

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Charles Hursey

The service is too expensive and I would like to cancel my subscription.

3 months ago

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Nicholas Coe

We’ve had them since we bought our house.

3 months ago

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Dennis

When smaller and non-emergency issues have occurred, HWA has been responsive and easy to work with. I've had claims on my dishwasher and garbage disposal for example. When the issue in question is more costly and urgent, however, they were horribly slow and non-responsive. My A/C went out in July in Arizona and it took 6 weeks for me to get the issue resolved and have A/C again. The costs I incurred in the meantime for alternate A/C sources and hotels far exceed any benefit I got from having a home warranty. It felt as if they were purposely dragging their feet and going slow knowing that I couldn't live without A/C and would just give up on them and buy one myself. It was literally a life or death situation and they couldn't be bothered.

1 year ago

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Rosalee Cabrera Sacramento, CA

I was disappointed with the the length of time it took to have intervention from a plumber. Our appointments set up by the warranty company were changed twice. Our plumbing issues got worse. We had no functioning bathroom for about 5-6 days. The plumber that came out could not do the work needed, so we were desperate and hired someone on our own. We had to also get restoration services since there was damage to dry wall, carpets and flooring. Nit happy at all!!

2 years ago

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Glen Randles Darien, IL

Have had this company for several years and we’ll they always have some way to charge more. This time I had a problem and they came out like thay say and I paid the service fee. But not I get email that I need to pay anothe fee becouse the furance has a warranty and they have to do the paper work for it $100.00 The company that installed the furance was sent by HWA a year ago and now will not service it so when it need work I called HWA and now have to pay more to get it repaired.

2 years ago

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TR

Tech was friendly, professional and efficient. He explained the problem to me, ordered the part needed and returned to install the following week. So glad that I have this policy in place!

2 years ago

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Bennett Ranae Greene Swayzee, IN

Home Warranty has been easy to contact and work with. We have had to wait for them to find a contracted servicer to come fix any problems, and communication has not always been clear. Overall we've been satisfied with Home Warranty of America.

2 years ago

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Mishka Patton Prinsburg, MN

It took almost a year to get my fridge fixed. They send 5 or 6 different companies out that all repeated the same repairs over and over again. I had my temp sensor and other things changed 5 times. When you call and you try to speak to a manager they will not connect you. The manager calls you back but in a way that your phone doesn't ring it. They just leave a voicemail and tell you to call back the main number. I tried speaking to a manager for 6 months and still haven't been able to do so.

2 years ago

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Reid Boise, ID

I have been with HWA for more than 7 years now. And that says a lot. This company always had been there for our family when we needed the most. Great customer service! Highly recommended!

2 years ago

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Robert

After one call the claim was denied. I received an email to inform me of the decision which said was reached after speaking to the technician and to me. I had never spoken with anyone from the company and when I talked with the technician he said he never discussed the issue that was the basis of the decision. After a second call for another problem I was informed about the delay it would take to process the order. I wanted the order to go quickly to the technician I previously worked with and the customer service rep could not do anything to make that happen. I masked to speak to a manager and the rep was extremely rude. It led to me raising my voice (which I have never done to a rep in the past) and the rep continued to not provide an answer to my question. I hung up and called back, I spoke to someone who gave me incorrect information. I had to call again and finally spoke with someone who made an attempt to help me by checking the system, calling the technician and getting back to me (while I was on the line). So much unnecessary hassle

2 years ago

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Audrey

Air con not working just before holiday weekend - Home Warranty sent HVAC company out within a few days (reasonable given the holiday) and the issue was fixed. Easy and pleasant to work with HWA.

2 years ago

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Wilmer Araque

I am very happy to use this service, you do not worry about any repair at home, once you make the claim they process it immediately, and they come the next day to repair what was damaged. So fast and simple.

3 years ago

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Verified Customer

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Sherlyn Polick Chicago, IL

Of the service technicians that have been to the house, 2 are very good and 1 for the plumbing was not good at all. In fact I ended up having to get a plumber of my own to do the repairs and paying for it myself. I do pay a lot of money for this plan and it was very unfortunate that they did not provide me with someone that would do the repairs that were needed. They also take too long to get you the help that you need when you need it.

3 years ago

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Deb Franklin Belle Chasse, LA

I had a great experience with my refrigerator being repaired and only costing $100 service fee by a good company. However, I dealt with a nightmare, and still dealing with it, for my AC to be partially replaced, costing me about $3200 out of pocket, 6 missed/ignored appointments, improper installation so voided warranty, damages to my ceiling/attic, and STILL not cooling properly.

3 years ago

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Verified Customer

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Linda Clovis, CA

Issues with water heater only freezing water ... Home Warranty sent out City Plumbing and found propane leaks plus other issues and was able to get a new water heater!! We get plenty of hot water now!!! Thank you!!!

3 years ago

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Kathleen Lindenwood, IL

I have no problem with HWA itself. They have been prompt responding to any home issues I have had. The last service provider who came , in my opinion, just put a bandaid on my furnace problem instead of replacing the part that was faulty. I expect I will need to call HWA in the near future for another repair call.

3 years ago

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Andre Tolbert Charlotte, NC

I had an active leak in my plumbing. None of their plumbers were able to service my home. I had two wait over two weeks before they would allow me to find my own plumber. Now I have more drywall, flooring and mold issues. Plus I have to wait 30 days to be reimbursed for my expenses. In addition, any time a technician accepts a job then cancels it, they get another week to find a new technician. No limit to the number of attempts.

3 years ago

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Lynne Shaw San Antonio, TX

3 years ago

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Orlando Chicago, IL

I appreciated the caring and concern from the time I called with my service problem until the issue was resolved I feel Home Warranty of America truly cares for their customers.

3 years ago

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Roya Kuriyama Irvine, CA

So far had a pretty good experience but the first company called for a recent plumbing issue could not accommodate for a long time and it took a little too long to ultimate get a service person. Ultimately, the person who came to help was great and we were very happy.

3 years ago

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Robert Hobart, IN

The office service was superb! I received a referral for fixing my dishwasher and a call email and call within days. My dishwasher was fixed by me hopefully, so I canceled my appointment for now

3 years ago

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Verified Customer

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Nikki Carrollton, TX

We are fairly new members, but so far so good. We have had to make 2 claims so far. One for our washing machine and one for our double oven. We have had positive experiences with those repairs.

3 years ago

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William Caldwell, ID

I have held Home Warranty of America policies since August 2014. I have used their services several times and have no complaints or problems contacting their representatives to file a claim. Completely satisfied.

3 years ago

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Sam

The coverage is a blessing, and I have availed myself of it often. However, the amount of coverage is a bit of a ruse. Repair or replacement is the verbiage, but replacement is not actually what is done. They offer a set amount, knowing full well that not only is it not equally replacement, they amount is nowhere close to the cost to buy even the cheapest appliance.

3 years ago

Home Warranty of America Reviews