Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Harold

I found the service effective when I reached out for help with my water heater issues. However, I struggled to get information from the home warranty company, and I was surprised by unexpected charges. It was only through my mechanic contacts that I learned the right number to call for assistance. Overall, the process was frustrating and unclear.

1 year ago

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Verified Customer

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Cody

I had a frustrating experience with customer service. I was left without proper feedback or assistance on my claim, which was quite disappointing. While I did eventually get my air conditioning fixed quickly, the lack of support during the process made it a challenging situation overall.

1 year ago

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Rebecca Hedrick

Filed a claim online, technician arrived the next day during the scheduled time and easily completed the repairs

2 years ago

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Amy Kite

I received an appointment quickly, and the technicians were very knowledgeable, kind with my pups and professional.

2 years ago

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Jim Davis

We personally have used this warranty more then five times once on Father's Day, and they fixed our problems every time

2 years ago

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Tristan Bludworth

Every claim I’ve had to submit has been a nightmare. AC goes out, 2 weeks to get a tech out. Dishwasher goes out, the offer next to no money to replace. Choose another warranty company. For my most recent repair, I chose to pay out of pocket instead of dealing with them.

2 years ago

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Verified Customer

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Tom Metzmaker

They advertise that they cover AC units and then in the fine print excludes the only part of the system that would cost more than the $75 service fee (compressor). They spend more time and effort seeking to get me to renew than they do resolving my claims.

2 years ago

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Martin

So far, a plumbing service call has not provided satisfaction. The plumber did not show and did not respond to repeated calls. We will see how this resolves.

2 years ago

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Verified Customer

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Katrina

HWA so far so good! They select the best technicians to service your need and customer service is good as well.

2 years ago

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Ricardo

Customer support was lacking, with limited options and delays in response times. While some representatives were helpful, others were not. It took 5 days for a small repair on my water heater, leaving me without hot water. Overall, the experience was disappointing, especially considering my background in managing customer service teams.

2 years ago

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Verified Customer

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Deanna

I had an issue with my cooler tech was awesome. It did take a day and a half to get a technician but the one they sent was great very professional

2 years ago

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Valorie

I felt like the company pushed me into the reimbursement option and then made it very frustrating to be reimbursed including denying my claim because they said I replaced the furnace which I did not and finally they only covered 41%of the cost and I have a diamond plan

2 years ago

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Verified Customer

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Hal

They refused to replace my dishwasher pump because the wheel on the tray was broken, so it's not covered. So I buy a new dishwasher, thanks to them. Now when our refrigerator needs to be replaced, it's been 3 weeks and still nothing in a poor company.

2 years ago

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Verified Customer

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Shannon

My claim was canceled, and the company didn’t even do what they were authorized to do. No one even reached out to talk to me about why I’ve been paying money for years and they didn’t cover my claim. I looked through my policy and it was not specifically listed, therefore,it should not have automatically been Closed

2 years ago

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Verified Customer

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Lenny New Orleans, LA

HWA is responsive but the companies they contract with are not the best. I could actually self insure / save the monthly cost and have things taking care of instead of going back and forth for 3 months without resolution.

2 years ago

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Verified Customer

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Shannon Barkley Lexington, IL

Although I've always had positive experience with the workers that come to me through HWA, I have had terrible service and time delays across the board. I have also been disappointed by my amount of coverage.

2 years ago

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Verified Customer

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Tjuana

I needed to use the warranty for plumbing issues. They came out and I wasn't happy with the results. They ended up having to come out twice and I wasn't happy with the result.

2 years ago

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Verified Customer

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Benjamin

I haven't had to deal with customer service too much, but the texting has been good, the messages and how quick they are to reach out.

2 years ago

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Anonymous

They do not follow through. I had two things happen in the last year and both of them, one was my stove at a rental went out and it was over 2 weeks before I finally got it taken care of. They tell you one thing and deliver another.

2 years ago

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Verified Customer

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Mark

2 weeks to get a service tech out only to have him deem my 4 yr old washer is not repairable. Then when your company decides to give me a third of what a new one cost but I reluctantly accept only to find out I now have to wait 30 days to get a Egift card at the most expensive place I've found to get the replacement.

2 years ago

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Verified Customer

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Trudi

I am 82 years old. The temperature outside was below zero and my heat went out. It took 7 days for hwa to get someone out to fix it. It took them less than 3o minutes but I had no heat the entire week. Terrible customer service also! It will not let me delete the word amazing - should be amazingly bad!

2 years ago

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Anonymous

I've always been able to work with your personnel and usually when I called in a claim, it was resolved in a reasonable length of time.

2 years ago

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Verified Customer

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Jennifer

Helpful. We had a hot water heater fail and they contacted the plumber and had a replacement unit in a timely fashion.

2 years ago

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Verified Customer

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Jeffrey

They are very understanding, got the repair work lined up quickly, and it was done in a reasonable time!

2 years ago

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Verified Customer

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Gerald

Wonderful customer service, always responded to my concerns and alleviates any problems immediately.

2 years ago

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Verified Customer

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Littley

I got feedback very quickly and service pretty quickly. It was just fast and friendly and everything went well.

2 years ago

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Skstewart Lakeland, FL

I love how no matter what i need I have an appointment within 24 hours. No problems with any services

2 years ago

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Verified Customer

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Barbara

They tried to get a solution. I needed a hot water tank and between the plumber and them, I wasn't pleased with the way the process went.

2 years ago

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Mary TX

Technician diagnosed our problem 8 days ago. He left the company before the information was relayed to HWA. I have contacted HWA multiple times now . I have also left multiple messages with H20 pool repair with no response. The leak in our pool pump worsens every day.

2 years ago

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Verified Customer

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Lauren Lineweber Lincoln, NE

The last two claims I’ve submitted through my warranty at HWA have been a nightmare. After following their protocol for submission of a claim, I’ve had to fight tooth and nail to get reimbursed or get the company that did the work, to get paid. The customer is always right motto apparently means nothing to this business.

2 years ago

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Verified Customer

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firstwatch man Pataskala, OH

Promptly assigned a contractor to do repairs. What's covered in clearly detailed in the contract they provide a copy.

2 years ago

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Verified Customer

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Thomas Deslatte Montgomery, TX

Service provider outrageously priced repair at over $800. Your maximum for this was $500. I could get the part and do it myself for less than $300 and you wouldn’t pay for the part. I would have to pay another $75 to get another bid. Total rip off.

2 years ago

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Verified Customer

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Suzanne

They couldn't provide services in my new state and when they did send someone out, that person did not fix the issue. I cannot get a hold of that person. When I called customer service to ask for it to be reassigned to a different provider, they just sent it back to the same person who I cannot get a hold of.

2 years ago

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Verified Customer

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Vivian

They always answer when I call. They find the best contractors and everything is covered as promised.

2 years ago

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Verified Customer

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Rachel Royer Meridian, ID

I like the peace of mind knowing I can get quick service at a reliable rate. Their vendors have been excellent in our experience.

2 years ago

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Verified Customer

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Robert

I continue to use my home warranty based on past history and quality of service and responsiveness.

2 years ago

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Rick Zamora

They are right on top of everything very quick to everything and they were out the very next day. Amazing.

2 years ago

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Micheal Green Mobile, AL

The service was good and easy to use the customer service operator was very helpful and everything went smoothly.

2 years ago

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Verified Customer

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John Franke TX

The time it takes to get something fixed is terribly long. Our most recent experience with a broken hot water heater was 3 weeks from when I called, to when it was finally replaced.

2 years ago

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Verified Customer

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Teresa Hermitage, TN

Our technician was awesome. He took care of business and explained everything to us. Our cook stove is working perfect.

2 years ago

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Amy Atlanta, GA

The first tech I was sent had no clue what he was doing and literally didn’t speak to me when he came into my house. Plus I had to wait a long time to be assigned a tech so it was frustrating to have to request another. My air conditioner was out for approx a month before you guys sent anyone that could actually fix it.

2 years ago

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Verified Customer

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Jaesa McLin

It was great at first but now the service companies are just garbage. It seems like the good people don't want to use HWA so now we end up with crooks who take the service call fee and never come back to fix the issue

2 years ago Edited October 4, 2023

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Verified Customer

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Margaret

I liked the ease of scheduling the service and the promptness of the response. Everything was done properly.

2 years ago

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Verified Customer

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Starlet

I like the fast service that I get when I call in. Usually the work order is taken care on a few days with no hassle.

2 years ago Edited January 6, 2025

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Danny Milligan Keller, TX

They don’t cover anything. You’re better off getting your own people so you don’t waste $75 on a service call. Customer service does not provide support, is very condescending and threatened to hang up on me. They look for any excuse not to pay.

2 years ago Edited September 20, 2023

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Verified Customer

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Zehra Zaidi Ashburn, VA

Reimbursement/replacement rates for appliance are too low. Customer service is responsive, and I'm able to get an appointment quickly for my issue.

2 years ago

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Verified Customer

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Aaron

A/C went out, a capacitor, and they had a repair person come out within 24 hours or so and have it fixed.

3 years ago

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Antoinette TX

25-48 hour wait plus whatever technician waiting period may be. Never hope to have to use service on weekend. You may as well wait til Monday most technician won’t take until then

3 years ago

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Robert Presas Caddo Mills, TX

Horrible! After 5 claims, Average time for a contractor to respond is 3 weeks. Last Contractor said HWA doesn't pay in a timely manner so no contractor wants to work for them. He accepted mine by mistake that was already 3 weeks out.

3 years ago

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Verified Customer

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Osvaldo Caballero

Excellent quick service. Plans are affordable and it's and added peace of mind to know that your covered.

3 years ago

Home Warranty of America Reviews