Home Warranty of America Reviews

This was the WORST home warranty experience I have ever gone through. I have been a realestate broker for 40 years and have used and recommended home warranties for years. We had 2 bad experiences, one with a hot water heater replacement and the second with an air conditioner. The hot water heater took SEVEN WEEKS to have replaced and the air conditioner was recommended by 3 different repair men to be replaced and the home warranty company refused even after we offer to pay the difference between the repair and the replacement. We refused their service and bought a new air conditioner ourselves as this was in Arizona and we had to have the air!!!!

Technician did not show up. I took off an afternoon from work and he didn’t show up. Last time home warranty sent us an email the day of the appointment so I called and left a message with the technician asking for a later time or different date and never heard back so I got an email saying I didn’t show for the appointment. Not happy

Amazing value; services and/or appliances are all covered as promised. I'm completely satisfied with HWA services and would highly recommend it to family/friends!

Except for the installation, the whole process was awful. It took a month for two different technicians with totally different diagnoses to come by to figure out exactly what the problem was, and after two postponed appointments by them, and another month to get it fixed. Had to go out and buy a portable $400 air conditioning unit to keep my new bride, and our two pets comfortable.

They were great in getting back to me with a vendor to relock my door. The problem was I asked for a refund since our situation was unique. The realtor lost the house keys and had been using the garage key pad. I didn't feel safe not having a key to my own house and was able to get someone on my own to come same day. They refused to refund and expected me to wait over a week to have someone come in. If there was a power outage I'd me locked out.... made zero sense for customer service.

On the plus side, it has paid for itself, given to us when buying a new home. On the negative, would still not recommend. If you need immediate help, like emergency furnace in winter in Minnesota, this will not save you as it’ll take 7-10 days all told to get what you need. And even when you do, be ready to be nickel-and-dimed. Example: $246 for a full dishwasher replacement will get you exactly 0 dishwashers, especially after the $100 baseline service charge for any technician gets factored into any voucher/bill you do get.

Dish disposal had an issue maybe 45days after installation. Called to recall the claim and get warranty repair. I was told that after 30days I would have to submit another claim and pay another $75. Terrible policy! Switching at the end of this month’s payment.

Your company no longer offers quality services. It takes days to be assigned to a company. Your network options have plummeted. Companies communicate their frustrations with your company and I concur. 5 star rated companies no longer opt to be in the network leaving your customers at the hands of basic ranked services. Your company denies most claims with unjustified warranty jargon that doesn’t justify or sit well with the customer. For this particular claim, your company covered minimum charges leaving the majority of the bill to me. Disappointed and searching for a better warranty company.

We have used HWA since we bought our 100 year old home in 2020. Since 2020 they’ve slightly improved their customer service, however, we still have issues. Every year they increase their rates. in 2022 they increased our rates without notifying us 30 days prior to the renewal date, which is against our policy contract. They did reduce them back when I called them to address it. We’ve had continual issues with claims not being addressed. Three times I’ve submitted claims and either no one shows up or the no one reaches out regarding the claim. Currently I am still waiting on a claim to be addressed for my broken dishwasher that I submitted weeks ago.

After trying to get service after an emergency when our basement was full of water , we waited close to 36 hours , u til we decided to take matters into our own ends , followed up multiple times during that period to reach a representative , once contact was made was given the run around , then was told a contractor in the area was contacted , We had to repeatedly scooop buckets of water out of our basement , We made the decision. To just fix the problem ourselves , The entire job took me about 20 min , So what good is a warranty if you can’t rely on them !!!! Good thing I did t have any family members living in the basement drowning , screw this place !!!!

I am extremely disappointed with Home Warranty of America. I recently bought my home and had a home inspection done as a part of the purchasing process. The water Heater was found to be working as it should with no maintenance issues noted. After just 4 months, the unit quit working and water overflowed causing quite a mess. I contacted Home Warranty of America to file a claim. I am a senior citizen living with my 75 year old mother in a Senior community. I was told they would have someone out to determine what the issues were and to schedule the appropriate repairs within 3 days. It was more like a week. The plumber they sent immediately stated the unit needed to be replaced. He sent his report to Home Warranty of America only to have the claim denied. Home Warranty of America stated the repair was not covered because it was caused by lack of maintenance. I appealed the decision based on the fact that I had upgraded my coverage to include "previous unknown maintenance issues" as a part of the "Diamond" service offered at an increased price. In particular, the issues were related to the system needing to only be flushed according to the "expert" at the corporate offices of HWofA, in contrast to the report made by the plumber who made the on-site inspection even though the so called "Diamond" service specifically includes "problem resulting from sediment". I had to wait over a week for the long distance telephone appeal process. During that process a tactic of disconnecting (hanging up on me) occurred process twice. I had to call back and start the process again. I was passed on from person to person numerous times being asked the same questions over and over. I got the impression that their goal was to frustrate me to the point of giving up on my claim. I was finally told my claim was denied because I did not properly maintain the water heater and their decision was final. I contend they never intended to fulfill their obligation to repair my water heater or replace it as stated in my contract with them. I further contend the decision was based entirely on financial objectives within HWofA and not on the repairs themselves. HWofA has taken my money in bad faith and failed to provide the services required under the provisions of our contract. My mother nad I had no hot water during this time for over 2 weeks in the dead of winter with night time lows into the 30's. Elder abuse to say the least. I have since had several plumbers out to determine work needed and without exception all stated the unit needed to be replaced. I even had the local Gas company come out to make sure there was no danger and to make recommendations. They concurred with the other plumbers that the unit needed replacement. I am in the process of filing a small claims case against HWofA. I consider this to be a case of fraud and will be pursuing it as such. Beware of companies that have no regard for integrity or the contracts it enters into with those who act in good faith not knowing these companies are nothing more than a cover for thiefs.

Amazing company. Replaced my water heater. I still had to pay something but it wasn't as expensive with their help. They are pretty fast on finding someone to service you.

I have had a claim in since January and 3 techs assigned. The first came did not even touch the sink or check ANYTHING but asked for his $100 fee gave me a receipt that said needs replacing or repairing. When I inquired from HWA when was repairs going to be done they said the claim was denied because the tech said damage was due to chemical buildup. I called the company on 3 way twice and was told they never told HWA that it was damaged by chemicals that HWA added that and often add things so they will not have to pay. I was then assigned to another technician who I called the morning he was to come. He said he lived over 150 miles away and would only come if I paid him gas money🤷🏽‍♀️ I was then assigned a 3rd technician who did come and inspected the faucets. He said it needed to be rebuilt or replaced. That was over a month ago and I have called him twice to see when will he be coming and he said he had not heard from HWA and I called HWA and was told 2-3 times he has to complete the diagnosis before HWA made a determination. To date I have not heard from the THIRD tech nor will HWA give me the permission to have someone come and repair the sink that has been leaking nonstop since January and increasing our water bill. Until January 2023 I had NEVER experienced the lack of professionalism from HWA. To take the cake some female rep called over a week ago with a NASTY attitude saying I were told that HWA are not going to pay because the damage was caused by improper installation??? Then asked and why am I continuing to call. I told her she is LYING that the repairman she said reported that NEVER CAME so where did she get that from? ? So why would a rep LIE 🤷🏽‍♀️ Then I called back and spoke to another rep who said to call the currently assigned technician that it is my responsibility to get him to complete the paperwork and send it in🤔 REALLY 😡😡😡😡😡😡😡😡😡

It can sometimes take a while for hwa to find a service provider. At times nearly a week. A couple of the plumbers I’ve worked woth have not fully completed the repairs they’ve gotten approved. I’ve worked with other home warranty companies and my experience with hwa has been, unfortunately, sub par

I have had a contract with HWA since 2018 and up until this year, I have had great customer service. This year I have had heating problems, filed a claim and nothing was ever done. I was told I have to find a vendor on my own - so I did. Paid for it myself, didn't try to get reimbursed because the co-pay was the same as the repair bill. Then I called to try and get my account updated because I keep getting emails that I should buy a plan - but I already have a plan but the accounts appear to be conflicting. I was trying to explain to the person on the phone about my issue and they cut me off mid-sentence and transferred me to the claims department. The claims department had an auto message that the wait time would be over an hour but I could leave my name/number and someone would call me back. I left my name/number just so I could talk to a person but no one ever called. Now I'm very concerned that if I need to file another claim for something, that nothing will be done and I will have given HWA money for nothing.

I like USA plumbing they are reliable, sometimes it takes a while to get a service tech out which can be a problem when pertaining to heating issue in the winter especially. But overall not bad.

This company is terrible. They refuse to reimburse costs through their reimbursement process. They don’t listen to their own providers. The process takes MONTHS to get simple repairs. We had one repair for a dishwasher. It was 2 years old. They gave us 40% of the value toward replacement. We had broken water shut off valves that were leaking and they refused to reimburse the cost Our heat pump didn’t work. They couldn’t find a tech for almost 6 months, leaving us no heat. After the repair, who they were supposed to pay directly, the haven’t paid them in an additional 2 months. Our hot water heat broke. Plumber recommended replacement as the unit is no longer serviceable. They refused and insisting on repairing the unserviceable unit.