Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Mrs Flowers Irving, TX

HWA has been our Home Warranty for 8 years. They have been good for our home and pretty convenient to use. Their pricing for this year though, has been much higher so we are searching out a new home warranty supplier. Thanks HWA for the years you've helped us keep our home in good working order.

9 years ago

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Verified Customer

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Theodore Van Horn

The sales team seemed very motivated to provide a quality product and a good price.

4 months ago

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Barbara Wolf

Dishwasher stopped working and needed repair

4 months ago

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Carol

Subscriber since 2021 when Seller provided an HWA Plan.

4 months ago

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Linda Yoes and Lindsey Simmons

Sellers provided it with purchase of new home.

5 months ago

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Lyman Welch

Good coverage in the policy. Good reviews.

5 months ago

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Otis

Their contractors are sub par , we filed 2 claims and our 2 appliances are not fixed but they were paid

5 months ago

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Delores

The previous owner purchased the warranty for me as part of the sale agreement.

5 months ago

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Dennis Edward Bryant

Dryer issues are not totally resolved yet

5 months ago

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Eric Wheatley

it was given at the purchase of our home

5 months ago

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Marvin Jenkins

At the present time I have a claim in for more than 2 weeks and still not repaired so what do you expect me to give you

5 months ago

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Danny

No follow-up on approved repairs-difficult to get a rep that shows interest in final resolution.

5 months ago

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Stephen and Sarah Vogel

Every claim is a hassle and fight. Like typical insurance companies but without the presence of competence.

5 months ago

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Lisa Shaner

Still nothing from the garage door repair. No rebooking has been confirmed. I know it was during the holidays but it shouldn’t take two weeks.

6 months ago

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Henry

Very professional ,great personality. Thank you Carson.

6 months ago

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Athena B Cecil

Fixed problem with wash machine.very happy

6 months ago Edited January 31, 2026

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Todd Foster

I switched over from American Home Shield looking for better coverage.

6 months ago

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James Taylor

Very professional excellent customer service

7 months ago

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Kim Kuntz

Had policy for almost 12 years So far coverage has been good

7 months ago

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Steven

Customer of more than 25 yrs, 3 different homes

7 months ago

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Arthur

Good product and great service. Very knowledgeable

8 months ago

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Rachel

They have always come through when needed

8 months ago

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Murali

Overall they provide good service, I'd recommend them

8 months ago

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John Henderson

Responsive, timely. Thus far the repairmen have been good to work with

8 months ago Edited November 11, 2025

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Jennifer Mcfarlane

Ease of finding a contractor to complete the job.

8 months ago

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Deanna Greene

Price is good, service has always been exemplary.

8 months ago

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Dusti

Our realtor bought this plan when we bought our house.

8 months ago

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Tom and Alice Summerville

Personal relationship with your rep through my Broker.

8 months ago

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Pattie

8 months ago

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April Brown

They tend to send unqualified technicians and don’t want to cover the necessity of issues that are requesting to be repaired.

8 months ago

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Shernette Williams

So far, my experience has been nothing short of amazing.

8 months ago

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Shilivea

I didn't!! Home Warrenty of America is horrible!! You put in a claim, and days go by before you hear anything or don't hear anything at all!!

8 months ago

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Verified Customer

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Lynn

Thanks for resolving my issue! Satisfactory

8 months ago

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Becca Jones Bel Air, MD

We purchased a home warranty through home warranty of America because we were first time home buyers. With the premier plan, we were able to have multiple items maintenanced such as our sump pump and plumbing system. We pay less than $50 a month and it is a great investment. It’s always best to plan incase something were to happen and having a home warranty plan really eased our worries. The customer service is also very friendly and were able to send out a professional in a timely manner.

4 years ago

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Verified Customer

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Paul

We purchased a year-long policy when we purchased our condo.

8 months ago

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Jose

I liked the very fast answer and the very fast way you solved the issue

8 months ago

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Carmen

Took my feedback seriously and worked to resolve existing issue

9 months ago

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Adonna Avon

Had a technician out the very next day. Very knowledgeable and professional

9 months ago

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Michael

They came out and fixed it or I got a gift card to replace.

9 months ago

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Lonnie Members

Awesome warranty always there for us and fast great work yall

10 months ago

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Barry and Virginia Bryan

Companies sent to do the repairs are terrific. Don’t like the ‘uncovered’ labor/material costs for some repairs.

1 year ago

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Michael

My Appliences Were Fixed When Somthing Went Wrong. Also Replaced When Could Not Be Fixed

1 year ago

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Lester and Susan Bernard

Liked quick response and most service companies ,AHW sent for various problems: appliances, garage door , HVAC. BUT one claim was mishandled!

1 year ago

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Valancia Jones

I like everything about the service and I would recommend this company to everyone.

1 year ago

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TSJ

I have had Home Warranty for over fifteen years. The coverage has been fine, however the customer service is not great.

1 year ago

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Debra

It is great to have it and be able to pay a small amount versus a big bill to have something fixed.

1 year ago

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James

Coverage for Air Conditionaing systems is horrible. They barely covered half of the cost then only covered 1/3 of the labor cost when the new systems they approved FAILED 4 months later,

1 year ago Edited September 11, 2025

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Verified Customer

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Wendell Monroe

Can i give zero stars. I have a claim for over two months they claim parts on order if you can't get the part in a reasonable time my oven should be replaced the repair company doesn't respond to calls or emails

1 year ago

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Verified Customer

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Jeremy

HWA was able to have technician out fairly quickly but unfortunately this was our first claim and it was denied because of wording....

1 year ago

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Verified Customer

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Dissatisfied Customer

Impossible to get good customer service. Tried everything possible to avoid pay to replace things that broke down, and when they did, they did not pay market value for the items.

1 year ago

Home Warranty of America Reviews