Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Valerie Maironis Plymouth, MI

Pretty fast response each time we’ve made a claim!

9 months ago

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Joseph LaRocco Chicago, IL

Long lead times for service! I have used my own service people because the lead time was to long.

10 months ago

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Carol Kansas City, MO

Everyone they have sent has been very professional

10 months ago

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Lynn Tyler, TX

Not happy with the results. There was no help with the problems with the home.

11 months ago

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Kerry Wells

I thought the service was good. And how they communicate with me

3 months ago

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Lawrence W

HVAC repairman sis a fast quick job! I was impressed with his superhuman speed!

7 months ago

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Terri

I was able to request a claim easily online and the response was very timely.

7 months ago

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Nailah Jones Atlanta, GA

Great customer service and choice of vendors

8 months ago

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Emma

Always treat me with respect and handle my claims with care

1 year ago

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Mistie Johnson Cookeville, TN

They try to get you help as fast as possible

1 year ago

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Dylan Jennings

They approve claims and have good service.

1 year ago

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Ken Knister Phoenix, AZ

I can trust to get things fixed. Good customer service.

1 year ago

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Tina Matthews Chicago, IL

Perfect service for my plumbing needs. THANKS

1 year ago

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Jesse Brazoria, TX

Tech came found problem and ordered parts waiting on him to come back tomorrow.

1 year ago

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William Bills Chicago, IL

Wonderful to work with. Quick response and reaction

1 year ago Edited November 15, 2023

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Barbara

I've had issues that they have taken care of and I've had no problems with it.

1 year ago

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Joanne

They answer their phones quickly. They did get me care recently, quickly.

1 year ago

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James Murfreesboro, TN

The claims process was fast, but we are disappointed in the replacement unit.

1 year ago

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Swathi Iyanar Ballwin, MO

Liked how they were quick and helpful!!!

1 year ago

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Akely78

Great Service provided by the company and technicians.

1 year ago

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Daniel Czuba Batavia, IL

Quick straight forward and fixed the issue right away

1 year ago

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Mohamed ElRahimy Clarksburg, MD

Technician was professional and very knowledgeable

1 year ago

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Anthony Parham Arlington, TX

The plumber you sent request a scope to help find the leak in my house and never got a response so his whole trip out to my house was a waste of time

1 year ago

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Shanice

Zero stars .I disliked the methods of communication and the prices of my services I. Addition to my quarterly service fee

1 year ago

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Michael Nampa, ID

Everything was handled well and with ease for us.

1 year ago

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Darren Lockport, IL

Claim handled quickly and efficiently, tech was very polite

1 year ago

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Charles

Failed to fix my garage door opener! Said it was noise but not broken. Had to replace out of Pickett because of grinding noise!

1 year ago

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Rosemarie Steffers Killeen, TX

Took too long to get service. Do not like that they use too many independent contractors instead of companies.

1 year ago

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Gary Yellin

The contractors that they have, most of them not all, most of them are very poor. If you look up the individual contractors, they get very poor ratings. So that's my main complaint.

1 year ago Edited September 7, 2023

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Oralia

The first time I had a little issue the with the company saying I didn't pay them they're $75 but I had, so that was ironed out. It was no big deal. That was not home warranty's fault that was the company that came out to do the service. But the second time it went through, it was flawless. It was just like I made my claim. It came out and fixed it. Everything was fine. Now, the third claim was for my air conditioner. Here in Texas, the temperatures have gotten up as high as 107 and it was very hot. I called it in and they said they would get back to me and I didn't hear anything. So I called back again and they said "well, you should be hearing something from them today or tomorrow"

1 year ago Edited September 7, 2023

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Cedricka H. Knoxville, TN

I had to pay a service fee twice for absolutely nothing to be done. It has been a hassle to get in touch with my case manager. Not satisfied at all!!

1 year ago

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Scott Case Flower Mound, TX

All very good ty good service and good response

1 year ago Edited January 10, 2024

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Alicia Poole Wichita, KS

Easy and no worries. Very professional and timely.

1 year ago

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David Columbus, OH

Takes away the worry of bad things happening at bad times.

1 year ago

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Barry Idell Pittsburgh, PA

Needed a replacement asap as no hit water with my wife being treated for breast cancer and HWA took way too long to respond!!

1 year ago

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Carolyn Tolleson, AZ

New Gen A/C Co. completed the repairs Great service!

1 year ago

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Vivian St Louis, MO

Customer service is good. They start look

1 year ago

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Michele Cumming, GA

Fast response on getting the repair completed.

1 year ago

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Jerry

They've always helped me, answered my questions.

1 year ago

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Tony

They never resolved any of my issues. They were completely confused all the time. They messed up the claim numbers. They were nasty on the phone too.

1 year ago

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Anonymous

I have a lot of trouble understanding the customer service representatives on the phone.

1 year ago

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Ronald Aurora, CO

Backs up what they say including reasonable length of time

1 year ago

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Nekia

When I did have to call in, they were there even on the holiday, so it did pretty good. On Memorial Day they came for my A/C unit. It wasn't getting cold.

1 year ago Edited January 10, 2024

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Kevin

The service technician were very thorough.

1 year ago

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Ryan Kennedy Metairie, LA

Some thing are not covered that I was hoping would be in regards to my A/C unit.

1 year ago

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Eric Pearson Atlanta, GA

My technician worked very fast and was always respectful

1 year ago

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RLT Hutto, TX

Quick action on claims and the reminders help

1 year ago

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James Wasilla, AK

It was fast repair, only took a couple days.

1 year ago

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Brian Jimenez

Very prompted and friendly. Nice experience

1 year ago

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F G Plainfield, IL

Like. Repairs made on washer, dislike. Time it took to get completed

1 year ago

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