Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Verified Customer

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Tracy Rose

Great so far! Really good service andboromptness.

7 months ago

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Steven Grow

Ver competent people in your office. They know the budinrss

8 months ago

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Medina Nogueras

The gentleman came out and fixed the issue

8 months ago

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Kristy Childs

Very professional and a great experience

8 months ago

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Ernest and Terri Darnall

I would rather have the money myself than have to go to Lowe’s

8 months ago

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Becca Jones Bel Air, MD

We purchased a home warranty through home warranty of America because we were first time home buyers. With the premier plan, we were able to have multiple items maintenanced such as our sump pump and plumbing system. We pay less than $50 a month and it is a great investment. It’s always best to plan incase something were to happen and having a home warranty plan really eased our worries. The customer service is also very friendly and were able to send out a professional in a timely manner.

4 years ago

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Verified Customer

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Jess

The process was very quick and easy and the service was great.

10 months ago

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Harvey McReynolds

Their policy says one thing, but their actions are completely different. And we still have not received the as of July 8, 2025.

10 months ago

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Charles Harris

Service was timely and well done. I will definitely do another year.

10 months ago

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Daniel

I am still waiting for you to approve the work by your contractor. It has been 2 weeks and my air conditioner still needs repair. Terrible experience

10 months ago

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Marina

I don't like how the last contractor assigned to do the jobs for us performed his obligation and duty.

10 months ago

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James

Coverage for Air Conditionaing systems is horrible. They barely covered half of the cost then only covered 1/3 of the labor cost when the new systems they approved FAILED 4 months later,

1 year ago Edited September 11, 2025

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Verified Customer

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Wendell Monroe

Can i give zero stars. I have a claim for over two months they claim parts on order if you can't get the part in a reasonable time my oven should be replaced the repair company doesn't respond to calls or emails

1 year ago

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Jeremy

HWA was able to have technician out fairly quickly but unfortunately this was our first claim and it was denied because of wording....

1 year ago

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Dissatisfied Customer

Impossible to get good customer service. Tried everything possible to avoid pay to replace things that broke down, and when they did, they did not pay market value for the items.

1 year ago

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Verified Customer

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Christopher

I'm disappointed that HWA has decided to put a Band-Aid on my A/C unit instead of fixing it. The A/C guy said it will probably last to the end of the season.

1 year ago Edited July 8, 2025

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Verified Customer

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Eboni

HWA has poor customer service and do not offer any service recovery for dissatisfied customer. Agents are impatient and rude when you ask questions.

1 year ago

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Jacob

Over priced, terrible customer service. Left my home with out a washer and dryer for almost 6 weeks because they refused to have a breaker overnighted. American Home Shield is way better go there!

1 year ago

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Johannes

The response time is horrible. It took about a week and a half to get our hot water heater working even though it was deemed an emergency repair.

1 year ago

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Verified Customer

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J

This company doesn't give a shit about the people they insure. They strong arm the service technicians to take a low rate then move numbers around to bill the homeowner for the rest.

1 year ago

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Patrick

Everything. Appointments were not on time. Quality of service was horrible. I had to keep getting the same person to come back, bc my problems never got addressed the first time. This company seems like a scam.

1 year ago

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JCDL

Contractor representative was efficient and quickly found and resolved the issue

1 year ago

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Sandra

The information that was provided to me was not what they provide. It has been almost two months and I still haven’t received the check for a dishwasher claim.

1 year ago

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Verified Customer

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Yury

GOOD SERVIVE OVER ALL, SOME REPAIR COMPANIES DID NOT HAVE KNOLEDGE ABOUT EQUIPMENTS

1 year ago

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Verified Customer

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Darrell

Fast and efficient. Diagnosed the problem and got it fixed fast. Highly recommend!

1 year ago

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Verified Customer

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Mark

Appreciate the prompt responses to submitted repairs. Usually have a vendor assigned within a day or two at most.

1 year ago

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Verified Customer

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Kaitlyn Hutchings

Quick turnaround, price of the home warranty and the number of items covered by the policy

1 year ago

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Elvira Mancuso

Took over two weeks for someone to come out to check my air in the hot summer. Sears was horrible. Then ABC was sent and did a great, quick job

1 year ago

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April Brasfield

Quick appointments, professional service techs. would improve customer service and follow up service calls

1 year ago

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Jimmy

They are not staying on top of their claims to see if it's been fixed I've been having a first claim for 3 months and has not gotten fixed yet

1 year ago

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Grace Schleicher

I had to call back three days later to when HWA was going to get a service tech to our house, like we had been forgotten!

1 year ago

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Melissa Orosco

The locksmith was friendly and on time. Great service. I am loving my home warranty so far.

1 year ago

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Christogonus

I like speedily HWA responds to claims, but what i did't like is how one of your service advisors handle the work

1 year ago

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Verified Customer

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Carlos Nunes

So far, very satisfied with HWA. Fast and great technicians working with the insurance company!

1 year ago

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Virginia

It's been a nightmare with trying to get things fixed. The communication is absolutely horrible. I'm still waiting on getting my pool fixed along with getting my microwave replaced.

1 year ago

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Scott Royal

No help at all . My hot water heater was free from home depot and yall want to charge me 550. I went and got it myself and put it in with a 6 year warranty. So not happy with HWA will not renew my subscription

1 year ago

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Marco Minlletes

The company needs to realize when it’s an emergency and treat the claim as such. Also why not covering an issue with plumbing issue cause the issue needs to be fixed from pipeline on the roof.

1 year ago

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Verified Customer

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Malloy

The lack of ease in filing a claim, the lack of getting back to us in a timely manner. And the tech refilled the leaking Freon, but not sure if the problem of why it was leaking was fixed.

1 year ago

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Verified Customer

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Tracy Price

Customer service has been rude and do not answer my questions adequately for my individual needs. There's a constant language barrier. Cannot get service on broken AC. Have been trying for over a month.

1 year ago

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Verified Customer

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Fatima Gordon Erlanger, KY

They get someone out fast to fix any issues I have. Longest wait for me has been 2 days.

2 years ago

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Lupine Digital Design

First time something broke, it surprisingly “wasn’t covered” according to the tech who came out. When I inquired about the coverage of the item on my claim, I received no response back.

2 years ago

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Michael Monteleone

Customer service doesn't know what they're doing misinformation from two different employees two different stories. The fact that you have to make an email appeal just to speak to your manager is just unprofessional

2 years ago

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Patrick Conroe, TX

I am still waiting for a repair person to fix my refrigerator. It has been over a week since I called in my problem. If "you are so slow in responding, you should delay sending out "last" chance survey requests.

2 years ago

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Verified Customer

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Andy

I used it a couple of weeks ago, I kept calling and calling, but they never followed up. They don't listen, and they don't read their notes.

2 years ago

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David

They're very prompt. I called they came out and fixed the situation. No problem.

2 years ago

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Terry

Hot water heater went out. I called them, they sent a repairman out, and then they replaced it.

2 years ago

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Richard Suffolk, VA

My experience was one of the worst of my life! Trying to get some one on the phone to talk about the problem and getting any problem solved was nearly impossible! Very frustrating and no one really seemed to care.

2 years ago

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Verified Customer

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Gonzalo

Your company gave me a new A/C unit. Also, your company helped me with my washing machine.

2 years ago

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Kristin

They were very prompt. Our ice maker was having issues, and they came right out and fixed it.

2 years ago

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Maria

It was pretty easy. I called, they told me what was gonna happen, and it happened.

2 years ago

Home Warranty of America Reviews