Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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James

Tried to get 30 year old hot water heater replaced and you gave the technician nothing but grief. Your company is so bad you couldn’t get a technician to come and look at it. I waited for a month and half so I had to hire a plumber to come replace it.

3 years ago

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Christopher

I received a quote for updated insulation and because of the deductible not being in my budget, I haven't been able to get the repairs done.

3 years ago

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Rosemary Costello-Reyes

They answer the phone, but they never have a solution. They always tell me "oh, no problem, you've been escalated, you'll get an email" and then then they hang up. And I never get a solution. I realize it's not that the customer service Rep, they're just answering the phone but still, it's like, if you can't help me or you can't answer my question, then give me to someone who can. I paid them for service on my air conditioning unit. And they said "I can't find anyone in the area, if you want to find somebody, go ahead and then you let us know and we'll give you $50 or $75 or something towards that service." Well, I pay them to do that. I work, I travel for work. I'm not sitting at home trying to figure out how to fix the things in my house.

3 years ago Edited September 7, 2023

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Verified Customer

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Zachariah Taft, CA

I cooperated with everything and each time we submitted for our AC issue, we kept getting the run around from the warranty company about always needing additional things after we spoke with a representative. It was so bad that I ended up paying out of pocket to get my issue resolved. Horrible company.

3 years ago

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Carolyn Valley Park, MO

This was the second time I have ended up finding my own technician, after more 24 hours of no air in 100+ temps, and was told I could. They were given your info and I paid a total of 729.00 for the service, with no reimbursement from HWA

3 years ago

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Verified Customer

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Elisabeth Goose Creek, SC

When our air conditioner went out I felt that HWA went above the usual in finding a company to fix it.

3 years ago

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Kipp and Brenda Bush Prosper, TX

The customer service agents do not communicate well with you to solve an issue. The quality of most service contractors is very low. I've had more issues with obtaining good honest contractors.

3 years ago

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Randolph OK

You’re too expensive and you stiffed me on claims. After you couldn’t find me a plumber you said if I find a plumber I could get the repairs done and submit the detailed invoice to be reimbursed. Then you denied the claim saying it wasn’t called in by the plumber and you never said he had to.

3 years ago

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Verified Customer

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Arcelia Chvala Stanton, CA

Technology to upload documents (pictures specifically) was frustrating. Customer Service was not always nice. Did not get responses quickly. Had to follow up on a claim daily to get it resolved. Would receive inconsistent responses depending on who I spoke to.

3 years ago

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Verified Customer

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David

Last month, our electric water heater failed and it was prompt service from a very reputable company and the claim process was very easy.

3 years ago

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Verified Customer

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Jada

The customer support has been good. Overall, whenever I need to contact somebody, they're pretty quick with the responses.

3 years ago

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Jill

We had a couple services done, on one it was a little delayed and the other one was really, really prompt. They got somebody on that day.

3 years ago

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Leslie

They're very responsive and quick to respond. So far when we've had a claim, they've been very quick to come out.

3 years ago

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Diego Sanz Valencia, V

Terrible waiting time for having issue taken care of. No information on what is covered and what not. I am being claim $1200 with 0 explanation on what the money is for and no explanation what HWA is covering. No response other than contact the technician doing the repair... customer service could not be worse.

3 years ago

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Verified Customer

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Derrick Mesquite, TX

The turnaround time for the A/C was too long. I shouldn’t have to get a hotel because my air is out and pay a monthly fee and a fee once a company come out.

3 years ago

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Carolyn

3 years ago

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Deborah

You can't speak to a supervisor when they when you ask for one. Poor customer service. They denied a claim for an air conditioning unit that they've already previously approved the service on. They're denying the recall because that did not end up fixing the unit. There's a recall and now they're saying they don't even service that kind of unit

3 years ago

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Verified Customer

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Sarah

One time I had to have my pump replaced and they did a really good job with making sure that it got replaced the day of.

3 years ago

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Jennifer Elizabeth City, NC

The company cannot find any contractors to accept their jobs, then when customers find their own, the company does everything in their power to deny the claim. When they cannot provide the services we are paying for, what value is the warranty for the customer!!!!!!!!

3 years ago

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Verified Customer

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Rob Diaz Orlando, FL

Just renewed for my second term. Always great customer service and knowledgeable technicians. 👍🏾👍🏾

3 years ago Edited January 10, 2024

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Verified Customer

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Lou IA

The process of getting the policy is quick but the coverage payout barely exists. I canceled for lack of assistance with replacing my HVAC system. What a shame I feel neglected and cheated.

3 years ago

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Verified Customer

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John Buford, GA

AC service arrived on time, and immediately diagnosed and replaced the non-functioning part, Very effective & clear

3 years ago

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Verified Customer

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Tony Perry Elizabeth City, NC

ease of calling HWA and getting fast results. friendly staff to speak with and get my issue repaired.

3 years ago

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Verified Customer

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Emilee

Customer service is good sometimes and other times it’s not so good. I guess it just depends on who you’re speaking with.

3 years ago

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Verified Customer

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Ravichandran M. Kaushika Roanoke, TX

They were very good in the past. Now due to the population increase in DFW area, their network of repair vendors are strained.

3 years ago

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Anonymous San Diego, CA

They did a good job. Immediately I got a plumber who could fix my issue, so I didn't face any issues.

3 years ago

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Anonymous Waxhaw, NC

When there was a challenge, customer service addressed the challenge and everything was done expeditiously.

3 years ago

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Verified Customer

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Charles And Bonnie Meridian, ID

They've always been very nice and they've always gotten back with me right away. Quick response time.

3 years ago

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Verified Customer

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Kathleen Austin, TX

I have a dishwasher that's out and they've sent the repairman out twice and he didn't fix it. He was supposed to come yesterday and he didn't show up and my dishwasher is still out.

3 years ago

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Verified Customer

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Arkeya Griffith, IN

Initially I called to get my garage door fixed and she had me down for garbage disposal. The sensors had to be rewired for my garage.

3 years ago

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Verified Customer

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Sharon Marrero, LA

I don't think I've had anybody that wasn't pleasant. The people that come out are all very knowledgeable.

3 years ago

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Verified Customer

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Solinsie Joliet, IL

I filled out 3 claims and I got a response right away, in maybe 3-5 days max. My issue was resolved with no problem.

3 years ago

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Verified Customer

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Gus Bay Shore, NY

They are nice and they always care about customers. I got a microwave fixed and the technician did a great job.

3 years ago

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Jill Graves Bryan, TX

It should not take almost two weeks for a refrigerator repairman to make a service call. If it takes that long they should use a different service company

3 years ago Edited May 17, 2023

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Kimberly Salazar

Claims take to long to be handled. We had a leaking sink, it took 14 days to get a plumber out. Currently, the AC stopped working. It's been 10 days since I filed a claim and no one has come out. I wiyne looking for another home warranty

3 years ago Edited January 10, 2024

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Brendan Sullivan Woodbridge, VA

HWA has saved me a significant amount of money over the 5 years I have been covered. Overall I believe it is a good service and a good value.

3 years ago Edited January 10, 2024

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Verified Customer

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James Miller Birmingham, Alabama

At the time, cheapest rates for a technician to come out.

3 months ago

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Mark Schertz, Texas

Issues with a repair company you referred me to.

3 months ago

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Dennis

When smaller and non-emergency issues have occurred, HWA has been responsive and easy to work with. I've had claims on my dishwasher and garbage disposal for example. When the issue in question is more costly and urgent, however, they were horribly slow and non-responsive. My A/C went out in July in Arizona and it took 6 weeks for me to get the issue resolved and have A/C again. The costs I incurred in the meantime for alternate A/C sources and hotels far exceed any benefit I got from having a home warranty. It felt as if they were purposely dragging their feet and going slow knowing that I couldn't live without A/C and would just give up on them and buy one myself. It was literally a life or death situation and they couldn't be bothered.

1 year ago

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Rosalee Cabrera Sacramento, CA

I was disappointed with the the length of time it took to have intervention from a plumber. Our appointments set up by the warranty company were changed twice. Our plumbing issues got worse. We had no functioning bathroom for about 5-6 days. The plumber that came out could not do the work needed, so we were desperate and hired someone on our own. We had to also get restoration services since there was damage to dry wall, carpets and flooring. Nit happy at all!!

2 years ago

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Glen Randles Darien, IL

Have had this company for several years and we’ll they always have some way to charge more. This time I had a problem and they came out like thay say and I paid the service fee. But not I get email that I need to pay anothe fee becouse the furance has a warranty and they have to do the paper work for it $100.00 The company that installed the furance was sent by HWA a year ago and now will not service it so when it need work I called HWA and now have to pay more to get it repaired.

2 years ago

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TR

Tech was friendly, professional and efficient. He explained the problem to me, ordered the part needed and returned to install the following week. So glad that I have this policy in place!

2 years ago

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Bennett Ranae Greene Swayzee, IN

Home Warranty has been easy to contact and work with. We have had to wait for them to find a contracted servicer to come fix any problems, and communication has not always been clear. Overall we've been satisfied with Home Warranty of America.

2 years ago

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Mishka Patton Prinsburg, MN

It took almost a year to get my fridge fixed. They send 5 or 6 different companies out that all repeated the same repairs over and over again. I had my temp sensor and other things changed 5 times. When you call and you try to speak to a manager they will not connect you. The manager calls you back but in a way that your phone doesn't ring it. They just leave a voicemail and tell you to call back the main number. I tried speaking to a manager for 6 months and still haven't been able to do so.

3 years ago

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Reid Boise, ID

I have been with HWA for more than 7 years now. And that says a lot. This company always had been there for our family when we needed the most. Great customer service! Highly recommended!

3 years ago

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Robert

After one call the claim was denied. I received an email to inform me of the decision which said was reached after speaking to the technician and to me. I had never spoken with anyone from the company and when I talked with the technician he said he never discussed the issue that was the basis of the decision. After a second call for another problem I was informed about the delay it would take to process the order. I wanted the order to go quickly to the technician I previously worked with and the customer service rep could not do anything to make that happen. I masked to speak to a manager and the rep was extremely rude. It led to me raising my voice (which I have never done to a rep in the past) and the rep continued to not provide an answer to my question. I hung up and called back, I spoke to someone who gave me incorrect information. I had to call again and finally spoke with someone who made an attempt to help me by checking the system, calling the technician and getting back to me (while I was on the line). So much unnecessary hassle

3 years ago

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Audrey

Air con not working just before holiday weekend - Home Warranty sent HVAC company out within a few days (reasonable given the holiday) and the issue was fixed. Easy and pleasant to work with HWA.

3 years ago

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Wilmer Araque

I am very happy to use this service, you do not worry about any repair at home, once you make the claim they process it immediately, and they come the next day to repair what was damaged. So fast and simple.

3 years ago

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Verified Customer

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Sherlyn Polick Chicago, IL

Of the service technicians that have been to the house, 2 are very good and 1 for the plumbing was not good at all. In fact I ended up having to get a plumber of my own to do the repairs and paying for it myself. I do pay a lot of money for this plan and it was very unfortunate that they did not provide me with someone that would do the repairs that were needed. They also take too long to get you the help that you need when you need it.

3 years ago

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Deb Franklin Belle Chasse, LA

I had a great experience with my refrigerator being repaired and only costing $100 service fee by a good company. However, I dealt with a nightmare, and still dealing with it, for my AC to be partially replaced, costing me about $3200 out of pocket, 6 missed/ignored appointments, improper installation so voided warranty, damages to my ceiling/attic, and STILL not cooling properly.

3 years ago

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