Home Warranty of America: Read 2,172 User Reviews From Real Homeowners

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Verified Customer

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Lori Weir Upland, CA

Home warranty of America was quick to respond, but the company that was sent out was not very good, so that's why it's 3 stars

2 years ago

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Audrey Wichita, KS

They have always been quick and always approved my claims, so I appreciate that.

2 years ago

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Clarence Jackson Chicago, IL

We put in a couple of claims for 2023 and everything worked out well to our satisfaction.

2 years ago

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Robert Faison

So far so good , I haven’t had any issues getting the repairs I need in a timely manner

2 years ago

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Greg King Janesville, WI

My furnace died. That's when I needed the warranty. They did a timely response to my request.

2 years ago

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Mr. Freedman

HWA has always done a fast and friendly service whenever I have made a claim. Great job.

2 years ago

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Adeliya

I was very happy with you guys. Thank you so much. I got a response pretty quick. It was very nice.

2 years ago

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Raymond Garcia Oceanside, CA

Although the company seemed at first to be on top of various situations, much (much) time has passed without resolution.

2 years ago

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Diana Clark Conway, AR

HWA has not yet ordered my hot water heater for installation tomorrow. Also, when I talked to the claims agent the background noise was overwhelming.

2 years ago

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Verified Customer

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Audrey Boles Bessemer, AL

I like the overall response. Even if I had a complaint it was handled professionally and quickly!

2 years ago

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Don

Really enjoyed the efficiency and timeliness of my claims Everything went smoothly

2 years ago

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Curt Funk Caldwell, ID

The first time it took a long time to get an appointment with a plumber, but the second time it went good.

2 years ago

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Verified Customer

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Laura

You did not find someone to fix my furnace. I found my own person and then I could not get reimbursed because he fixed it immediately on a Sunday. Trying to decide if you are even worth keeping to be honest.

2 years ago

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Verified Customer

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Rose Mendez Los Angeles, CA

So far everything is good, little issues with the home have been taken care of, thank you.

2 years ago

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Dan Homrich

They paid $131 for a 2-year-old $450 microwave. And the "payment" was a certificate at Lowes... Home warranty companies are not like insurance with independent adjustors. They should be banned or regulated.

2 years ago Edited October 19, 2023

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Verified Customer

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Raj

I had an issue two times and I called them and both times I got the proper support.

2 years ago

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Verified Customer

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Cerline Smith

Cost and ease in understanding limitations of allowable benefit for item to be repaired

2 years ago

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John Dunne

We’ve submitted multiple claims with HWA and they’ve been extremely responsive and helpful!

2 years ago

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Verified Customer

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Alisa Knuttel North Aurora, IL

Easy to submit claim. Service tech approved quickly. The approval was an easy process.

2 years ago

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Michael Liu Irvine, CA

Fast appointment and smooth resolution with the company and their partner companies.

2 years ago

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Constance

They usually schedule my appointments and they come and they say they're coming, so I guess.

2 years ago

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Estrella

They told me that, oh, somebody's gonna call me, but that person, she never called me. And until now, the work in my house, my water heater still hanging there, it's been almost two months.

2 years ago

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Verified Customer

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DeAnn Tucker Ottumwa, IA

If I could have left less than one star I would have. The service is one of the worst I’ve ever experienced. The amount of miscommunication and delayed response is almost comical it’s so bad.

2 years ago

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Bob Fontana, CA

Very good service. They fix the problem without any hassle. Will continue the subscription.

2 years ago

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Alberto

They were able to deal with our issues in a positive way. We had a microwave go out and they ended up replacing it.

2 years ago

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Verified Customer

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Cedricka

It's been hard to get back with people in regards to our calling claims. I needed to use it twice recently. At both times I've had to pay a service fee and nothing was done, like the problem wasn't fixed.

2 years ago

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Verified Customer

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Manny The Movie Guy Indio, CA

The value I got is worth the money! From plumbing to my salt water pool, they were able to help!

2 years ago

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Demond Edwards Tampa, FL

This company is amazing, whatever issues we were having, they were here to provide support.

2 years ago

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Verified Customer

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Michael Stewart Herndon, VA

I have had more bad experiences than good with HWA, but most recently a very experienced tech came and fixed my appliance on the first visit.

2 years ago

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Verified Customer

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Quinton Park Forest, IL

The techs don't repair the issues at all. I had 2 request that didn't get fixed and my money was taken. This is illegal, and I'm looking to get this resolve. I signed up for another Home Warranty because this is horrible.

2 years ago

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Cindy Excelsior Springs, MO

Not happy with you right now. We made a claim August 29 and you have scheduled a repairman for October 5th. So much for 24/7 service and certainly not how you represent your warranty.

2 years ago

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Verified Customer

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Ben Martinez (Andy) Sacramento, CA

They approved the repair on my AC unit after an inspection no hassles. Was very quick as well.

2 years ago

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NJ Customer Rutherford, NJ

Home Warranty of American could not provide the service on time and asked me to find my own contractors (3 times). Once the contractor completed the work, they refused to honor the claim request.

2 years ago

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Verified Customer

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Peter Justl

They've been responsive whenever we've had a request for something that's not working properly. Just recently we had our air conditioner to go out and it was getting exceedingly hot and we were worried that, because we live in the desert, it was going to be an unmanageable situation. I expected a response back in a day or two, but they within a few hours really sent the referral to us, and that worked out very well for us. We're very happy. We've never had a problem with the home warranty and and it's always been a positive thing. The people they sent out are very capable and very qualified and they quickly addressed our problem and we have no complaints.

2 years ago Edited January 10, 2024

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Verified Customer

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Richard Pasadena, CA

HWA raised my premium, raised my deductible, and dropped coverage on my refrigerator. After nine years I will self insure.

2 years ago

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Verified Customer

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Michele

So far, each time I've called them, I've got quick responses and they were all very helpful.

2 years ago

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Cynthia

Called Home Warranty of America on June 22, 2023 to start a claim for a dishwasher not draining, today 7/18/23 still waiting for it to be repaired . Past service has been good, but not happy now.

2 years ago

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Verified Customer

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Monica Bakersfield, CA

Improving in responding time but I wish they hired local companies instead someone far away like 1-2 hrs away

2 years ago

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Reinita Visalia, CA

I like that the ppl assigned to come fix the problem we’re very friendly, nice, and informative

2 years ago

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Connie Richardson Salt Lake City, UT

So far HWA has been very responsive and the repair people sent have been courteous and responsive.

2 years ago

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Kevin

Lack of follow through, lack of understanding of policies, and just the timeliness in getting back to the customer is too slow.

2 years ago

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Debra Milwaukee, WI

I really can't give you a fair rating. I have only used your service once. But by that you were good you sent Sears to fix my washer.

2 years ago

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Verified Customer

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Amanda Lo

I felt like I was constantly pestering for an answer or trying to get someone to respond to my claims. One claim would take a month or so to get resolved. Highly disappointed.

2 years ago

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Verified Customer

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George Castro

Worst. Takes forever to get a claim done and they will payout in lieu of repairs at 1/4 the cost of a new appliance. Our dishwasher broke and instead of fixing sent a 200 check.

2 years ago

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Cara Mc TX

Timely, professional help. Always fix the problem quickly and explain any extra info to us.

2 years ago

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Wayne Senseney

Response is great. I submitted a claim request and they approved it within a couple of days.

2 years ago

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Verified Customer

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Judy

My air conditioner hasn’t been repaired very disappointed never heard from the technician. Now we currently have power outage in my state . Very disappointed wish I could get a refund will not recommend you to anyone.

2 years ago

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Verified Customer

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Danita Chicago, IL

I have been without a functioning refrigerator now for 3weeks and it’s still leaking. I am very disappointed in my warranty right now. I have called and left messages and no resolution still.

2 years ago

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Verified Customer

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Karen Scott North York, ON

Workmen have been courteous, arrive during said time and completed the job thoroughly.

2 years ago

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Verified Customer

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Bo Ghorban Ladera Ranch, CA

I’m very satisfied with service provided by HWA for my recent electrical service claim.

2 years ago

Home Warranty of America Reviews