Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Verified Customer

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Terrence

I had a frustrating experience with the service. Communication was poor, and it took weeks to resolve a hot water tank leak. The technician scheduled didn't even work for the company anymore, causing significant delays. On the other hand, a previous repair on my refrigerator went smoothly, thanks to a competent technician. Overall, inconsistent service.

1 year ago

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Sergio

I've had mixed experiences with this Home Warranty company. Initially, they fixed my issue promptly with a technician who had the needed part, which was great. However, when I faced plumbing problems, the customer service was frustrating. I struggled to get help, and after multiple calls, I received no follow-up. Overall, my recent experience was disappointing.

1 year ago

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Verified Customer

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Gary

I had mixed experiences with the service. Initially, they answered my questions promptly, but my warranty claim for an electrical issue was denied despite the technician's visit. However, the technician for my washing machine was excellent, though there were some initial hiccups. Overall, they worked it out in the end.

1 year ago

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Harold

I've had mixed experiences with the service. They respond quickly to issues, but I've faced problems with unqualified representatives. I called for repairs on my garbage disposal, which was fixed promptly, but my air conditioning unit has been a nightmare. It's been weeks without a repair due to approval delays. Overall, their efficiency varies greatly.

1 year ago

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Verified Customer

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Alec

Sent out a contractor for my fridge. I paid the 75 service fee. Fridge guy says nothing is wrong I asked for a second opinion and to cover the fee and was told no. Paid for non warranty repair guy to come out and something is defitnley wrong. You guys need to hire better contractors and a piece of advice always yelp or google the contractor they assign you and if there one star request another or your out the 75 fee

1 year ago

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David

We asked that a specific company be used for our HVAC system. They said the company had to call them. The HVAC company called and they said they were out and is wasn’t any of their business why they wouldn’t let them. Our furnace and AC were 45 years old! The parts needed to fix them are not even available anymore so HWA would not help with any of the replacement. I really don’t know why we have this warranty!

1 year ago

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Verified Customer

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Natasha

I had a disappointing experience with my warranty service. The technician did good plumbing work, but the job was left unfinished, and the wall was not properly repaired. Additionally, my recent claim for a high-value microwave was poorly handled; they offered an unacceptable replacement amount. I've used better warranty companies in the past, and this service has fallen short.

1 year ago

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Verified Customer

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Anonymously

I recently switched to this home warranty and so far, I'm happy, but it's still new for me. I had to use the warranty for my dryer, which was a total loss. While I appreciated the prompt service, the replacement process left me feeling frustrated as the price offered for a new dryer was significantly higher than retail. Overall, I hope future experiences improve.

1 year ago

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Michael

Claim and appointment process was simple. The vendor was excellent, we had great communication and he was flexible around my schedule.

1 year ago

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Alex

I've had mixed experiences with my home warranty service. While I've received good feedback for some repairs, there were issues with plumbing that weren't resolved, leaving me to pay out of pocket. I also faced limitations with coverage on my dryer repair. Overall, it's been a blend of positive and negative interactions.

1 year ago

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William

I found the support to be responsive, but the compensation for appliance replacements is inadequate, only offering wholesale prices. My experience with service was mixed; one company failed to fix my dishwasher, while another successfully replaced my AC motor. Ultimately, I had to replace the AC myself. Overall, the service has its ups and downs.

1 year ago

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Verified Customer

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Jose

I had a frustrating experience with customer service. The representative seemed caring, but I faced a lot of runaround regarding my claim. It took months to get any satisfaction about my air conditioner issue. Additionally, when my roof started leaking, they promised assistance but couldn't find anyone to help, forcing me to hire someone myself.

1 year ago

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Verified Customer

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Denise Malloy

I had a great experience with the warranty service. They responded quickly to my calls and sent competent technicians who resolved my washer and dryer issues efficiently. While the first technician missed checking the drying function, they promptly sent someone else to fix it. Overall, I'm pleased with the responsiveness and quality of service.

1 year ago Edited January 8, 2025

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Verified Customer

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Reyna

They denied my claim based off past issues and not existing issues. They didn’t get a second opinion. When I paid out of pocket it ending up being an easy fix. When I had my appeal meeting the person I was talking too didn’t have the right info and started talking about thing in my inspection report that had nothing to do with the claim. It was very unorganized and to top off I was out of a kitchen sink for 3 weeks waiting on them. Never again!

1 year ago

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Don

I found the customer service nice, but getting in touch was a challenge. I ended up paying out of pocket for repairs because submitting all the required documentation was too much hassle. The process felt overwhelming, and I just wanted to avoid the stress of dealing with the home warranty company.

1 year ago

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Verified Customer

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James

I've had a mostly positive experience with Home Warranty. They've been easy to work with, and the vendors have been good. I did face some issues with an initial plumber, but they were resolved. The team recommended a reliable technician for my refrigerator repair, and I was pleased with the follow-up and support. However, my first repair attempts were frustrating as they sent unqualified technicians. Ultimately, a reputable dealer fixed the issue.

1 year ago Edited November 20, 2024

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Verified Customer

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Sierra

I had a frustrating experience with customer service. Whenever there's an issue, it feels like they always side with the technician and blame the customer. Recently, I faced a situation with my garage door opener where they only covered one repair, leaving me to pay out of pocket for the rest. Overall, very negative experiences.

1 year ago

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Verified Customer

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Barbara

I had a mixed experience with customer support regarding my warranty claim. Initially, I was misled about coverage, which caused confusion and frustration. After a technician finally assessed the situation, they found the leak was not under the slab as claimed. Additionally, there were issues with the plumber's payment that didn't align with what was promised. Overall, communication needs improvement.

1 year ago

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Verified Customer

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Jason

I appreciate the prompt communication and scheduling for my appointments, which allows me to connect directly with providers. However, I've faced issues with coverage and inconsistent information from customer service. While my AC unit was replaced under warranty, my hot water heater claim was denied despite prior assurances. Frustrating experience overall.

1 year ago

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Verified Customer

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Carmen

I had a mixed experience with the home warranty service. While small issues were handled quickly, major problems like my refrigerator took an excessive amount of time to resolve. The lengthy wait for parts and settlement was frustrating. I wouldn't recommend this warranty due to the difficulties in handling bigger claims.

1 year ago

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Verified Customer

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Jim

Customer service was unresponsive and not very helpful. After a technician assessed a leak, he never returned to fix it, leaving me frustrated. It took multiple attempts and technicians to resolve the issue, leading to delays and additional fees. Overall, a very disappointing experience.

1 year ago

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Verified Customer

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Andrew

I had a frustrating experience with customer service. They promised upgrades to my policy that turned out to be false, and I received little support. Recently, I faced issues with my dishwasher and water heater replacements; the offers were far from reasonable, and unexpected costs arose. Overall, I am disappointed with the service and the lack of follow-through.

1 year ago Edited September 24, 2024

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Verified Customer

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Raynel

on my second time using my new policy I was told that the garage door opener belt, which was broken. It’s not covered because it is not regular wear and tear even though the technician that came out and charged me $100 noted that it is normal wear and tear. Will not be renewing my policy.

1 year ago

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Verified Customer

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Joanne

It took over a month to get out A/C fixed, due to continuous vendor delays, lack of communication on all sides, and eventually required to pay over $1K in non-covered items, that are listed as covered in the top tier plan. No one could give a list or invoice of those items. We felt like we're held hostage and agreed to pay to avoid pushing into the 5th week (in TX summer, 2 of the weeks the temps were 100-109°F daily!)

1 year ago

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Verified Customer

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Nora

I've had a frustrating experience with my warranty service. They provided false information and didn't honor their commitments, leaving me without essential appliances for an unreasonable time. Their rising service charges and poor customer support have made it difficult to get necessary repairs covered, leading to a lack of trust in their service.

1 year ago Edited September 13, 2024

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Verified Customer

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Walt

I've had mixed experiences with my home warranty. Most issues were minor and resolved quickly, but a recent hot water heater replacement was a nightmare. Poor customer service, delays, and lack of communication left me frustrated. I felt unsupported when urgent issues arose, and the process was far from smooth. Overall, I expected better.

1 year ago Edited September 13, 2024

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Verified Customer

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Lawrence

The service I received from placing my request all through the time my problem was fixed was easy, fast and professional. I

1 year ago

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Verified Customer

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Margaret

My washer was not able to be repaired so I am waiting to recieve a gift card to Lowes so that I can purchase a much needed washer.

1 year ago

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Verified Customer

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Brad Bradshaw

HWA was great on replacing water heater but tech you sent was very slow and charged us $400 for $150 worth of revamping parts

1 year ago

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Verified Customer

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Simply Michelle

The waiting time after a claim is to long when claims are made it always urgent but you have to wait two weeks from the date to be serviced that needs to be changed the wait is to long.

1 year ago

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Verified Customer

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Dennis

I had a water heater issue which needed to be replaced per the vendor who assessed it. Despite approval by HWA, it’s took over 3 weeks with constant back to back between the vendor and HWA. The case managers do not respond to emails or pick up calls while their call center which is outside the country appears unable to help. I will seriously reconsider my renewal with them. Of note, I ended up paying for a new heater and seeking a refund from them, which they refunded only 50% of the cost.

1 year ago

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Verified Customer

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Vanderson Murça

It is very convenient and comfortable to have a company like HWA to support on our application and other equipments. Very easy and helpful.

1 year ago

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Verified Customer

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Joyce Burch

The company addressed my issue promptly. The technician was very professional and knowledgeable. Customer service was great.

1 year ago

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Verified Customer

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Jeff Peterson

If they do cover the appliance that is broken it takes a month for someone to come. If it cost to much they will give you a egift card to buy a new appliance however it isn't for the full amount and it takes another 30 days to get it.

1 year ago

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Verified Customer

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Tommie

I recently had an issue with my washing machine and contacted customer service for assistance. Unfortunately, they informed me that the problem was not covered under warranty, which was disappointing. Additionally, the replacement part they sent was unfamiliar and I was not allowed to use my preferred repair person. Overall, I was dissatisfied with the service provided.

1 year ago

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Verified Customer

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Aaron

I've had a frustrating experience with their claims process. There's a lot of confusion and poor communication. They denied my claim twice without informing me, and now I've given up on it. The lack of transparency and follow-up is disappointing.

1 year ago

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Verified Customer

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Desiree

I had a frustrating experience with customer service when my microwave wasn't working. Despite explaining the issue clearly, they sent an electrician for an electrical problem, costing me $200. Disappointed with the service.

1 year ago

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Verified Customer

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Richard

I am extremely frustrated with the lack of response from customer service regarding issues with my garage door opener, stove, microwave, and water system. Despite being covered by warranty, I have spent $2000 on repairs due to my lack of computer skills to navigate their online system. This experience feels like harassment and I am left feeling helpless and unsupported.

1 year ago

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Verified Customer

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Derrick

Prompt service, my hot water heater was replaced quickly and at a reasonable cost. The job was fantastic, highly recommend.

1 year ago

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Richard

Quick response to recent problem with our garbage disposal. Professional, polite service technician who solved our problem.

2 years ago

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Sandra

We started out on Monday, and by Friday they had it repaired. They had to replace a part and suddenly they had it all done. I was pleased with it.

2 years ago

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Anonymous

It's been over 6 days, and we still do not have a technician out at our house. They are not able to locate a vendor or a technician that can come to our home. So we have offered the name of a company that's out of network with the name, the phone number, and the name of the technician and Home Warranty has declined. So we still do not have a technician at our house after 6 days. They say that the current policy only allows you to use one out-of-network vendor every 12 months. We've already done that once, but yet they still cannot provide us with a vendor after 6 days.

2 years ago

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Verified Customer

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Claire

We didn't have any hot water, and it was our water heater with an electric water heater but they were really easy to work with.

2 years ago

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Christine

I used it to repair my refrigerator, and the guy was very good, but I don't like having no phone number to call. I have to do everything online.

2 years ago

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Annette

They get the job done in a timely manner. Not too long ago, my furnace was down when we had a real bad cold spell, and they were out the next morning.

2 years ago

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Anonymous

The gentleman I talked to was very nice and very helpful. The water pipe was leaking from the A/C and the contractor fixed it.

2 years ago

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Todd

A lot of the customer service reps are hard to understand because they don't speak good English, so it's kind of difficult to communicate with customer service reps sometimes during the process.

2 years ago

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Anonymous

I have two properties and I have had four claims in the last two months. One of them I'm not happy with because they kept canceling it, and it took a month to get the issue addressed. The other three, I'm okay.

2 years ago

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Kari

My boiler/furnace stopped working and they came out to fix it. They were very helpful and quick and answered my questions as fast as they could.

2 years ago

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Joseph

I had no heat. When the temperature here was zero, I waited 4 days for somebody to get back to me, and I had no heat in my house and we're in our late 60s. And I just moved here 3 months ago, so I bought a house but now was in this repair and waiting 4 days was unacceptable. Then when the person came, they had to leave and evaluate the situation. So I was still without heat. My warranty will be up in July and I would never recommend it. I'm telling the realtors to not use it either, it's not a perk, and it doesn't help the new homeowner at all.

2 years ago

Home Warranty of America Reviews