Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Xuemin Lai Monrovia, California

quick response with professional solutions

3 months ago

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Linda Smith Bloomington, Minnesota

My realtor suggested Home Warranty. Customer service was fantastic, but a response from a plumber never came, so that was extra disappointing.

3 months ago

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Juan Moya Canyon Lake, Texas

When I bought this house it was part of the sale

3 months ago

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Anis Girgis Playa del Carmen, Quintana Roo

Great job. And easy to submit claims. Thanks

3 months ago

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JayBer Foley, AL

We recently purchsed our home in Foley AL. It was built in 2006, and much of the house has been remodeled or re-equiped, but at 17 years old, stuff is bound to happen. Recently our air conditioner quit cooling. It was a Saturday and I entered my information on the HWA website, not expecting to hear anything back until Monday. I was shortly thereafter texted the name of a repairman. He came out on a Sundayand my air was back up in no time. Honestly, I didn't expect much but was provided a great and timely response.

2 years ago Edited November 27, 2023

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Felizardo San Dimas, CA

Home Warranty of America is one of the best company that we have work with , we have been with them from the time we moved to our home in San Dimas. We had more than 2 claims with them that were resolved right away with the people they sent to us, immediate response and work done . We recommended HWA to our families and will continue to tell our friends if they need one. More than 100 percent satisfaction. Thank you HWA

3 years ago Edited January 10, 2024

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Andres Zephyrhills, FL

The best money I have spent has been buying the HWA warranty. whenever i have a problem they solve it on time and professionally. The last case that occurred to me in my house was that in the middle of summer the two air conditioners in my house were damaged and HWA completely replaced them with new ones. I recommend 100% to all HWA. You will not regret having this guarantee

3 years ago

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Kay Watson Waxahachie, TX

Reported a clogged drain mid morning yesterday. Did not hear back right away but did get an email stating apologies it was not assigned early this morning and they were actively working on it Got a phone call and email simultaneously early afternoon today. The plumber was available I had a must go to appointment and was not. He was flexible and came about an hour later. Cleared the clog. Paid $ my copay and done. That’s how it’s supposed to work. Thank you!

3 years ago

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Kerry Kendall Kuna, ID

I've only had to use HWA 2 or 3 times in the four years we've been here and signed on to HWA, but it's always been a smooth and satisfactory experience each time... IF I ever sat down and did the math between the annual fee for HWA plus the per visit charge, I think my 2-3 call ins for the repairs I needed probably ended up costing me a bunch more per repair than if I would have just called a local repair guy. That said, it IS nice to know that a reputable repair person/service is available with one phone xall

3 years ago

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Otis Fairfax, VA

Here’s another great Service of Home Warranty of America, has done for me my Garage Door Spring had broken and due to the heaviness of my double insulated door It would not open or be lifted up, contacted HWA, for service and they was able to get a service technician to my house the next day in order to get it open so I could get my car out of the garage and a week later due to the shipment of parts the technicians were able to repair it.

3 years ago

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Dick Sugar Land, TX

Home Warranty of America has been for me a reliable service. They have responded in a positive manner with each claim I have made. I do have to use their approved providers and have had one in particular that was not just bad but after coming to see the problem never showed up to do the work leaving me without use of my master bathroom for over 2 weeks. This I believe was an exception to the usual. Overall I’m extremely pleased.

3 years ago

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G M (Gracey) New Braunfels, TX

HWA was recommended by our Realtor and we got it. We purchased a 7 yrs. old home and it was the best decision we made we had some issues with our washer machine and our A/C we place the claim online super easy between 24-48 hrs. we received confirmation of service, they arrived on time very professional, diligent and issues corrected. We recommend it.

3 years ago

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Cindy Eckert San Francisco, California

Are problem was fixed. JJ was very professional and did a great job.

4 months ago

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Joseph Bean Birmingham, Alabama

Fast to respond but need to offer more service in the plumbing department with the Diamond service

4 months ago

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Mario Alfredo Figueroa Acosta and Catalina Villalpando Robles Fair Oaks, California

Por qué son muy amables y me ayudan con todas mis Nesecidad es sin problema

4 months ago

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Michael Chadwick Phoenix, Arizona

I have only had to use twice. Quick, easy, and professional resolution.

4 months ago

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Tina Hogue Annapolis Junction, Maryland

Very quick response to my repair and the service person was professional

4 months ago

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Robbin O'Dwyer Dallas, Texas

I was surprised with the speed and efficiency of solving the two claims I had

4 months ago

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John Carter Tampa, Florida

Great experience. My issue was handled professionally and expeditiously.

4 months ago

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Joshlyne Freeman Chicago, Illinois

This company is awful and they don’t want to repair anything and pass the cost on to the consumer. One of their techs ruined my HVAC unit and they declined repairs

4 months ago

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Debra Czyznikiewicz

Home warranty came with the closing on my townhome. So far it's been wonderful.

5 months ago

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Miranda Simpson

It came with the house. So I kept it. Used it once so far with the locksmith. No comaints.

5 months ago

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Ruben Servin

They fixed my problem in a short time. Very professional and kindly

5 months ago

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Richard Hollins

Some of the vendor customer service has declined over the last few years of membership with HWA.

5 months ago

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Afifa

The best Home warranty company I am in real estate all my clients are happy.

5 months ago

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Catherine

The last technician was very good , answered all my questions. He was efficient and did a very good job job.

5 months ago

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Linda

I’m still waiting for the check. You refused to fix my fridge, I bought a new one for $13.125.00 a check would be nice as promised!

7 months ago

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Robert

I was told it was a good company to work with It’s not working real well for me now for my current claim. ?? Can I get a contact number of someone who can help me please.

7 months ago

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Tameka Wallece

Home Warranty is very resourceful it comes to finding a technician to assist you.

7 months ago

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Fred

They are easy to deal with. Washer and dryer were fixed quickly. Highly recommend!

7 months ago

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Ramon

have had very good experiences with HWA In the past- very punctual and professional

7 months ago

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Mary Braswell

Received excellent service. Didn’t take very long to complete the job. Received very professional service.

9 months ago

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Debra Kimble-Cunningham

Recommend by a friend who I trusted easy to call in for service person sent for the job very knowledgeable

9 months ago

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Enock

Takes along time to solve client claims. Once the pro is assigned the company does not follow up with the client to make sure the issue is resolved within the desirable time frame.

10 months ago

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Sherrianna Scott

Efficient and effective response to my claim - solved my issue quickly and without any headache. Much appreciated!

10 months ago

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Donna Agler

When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.

10 months ago Edited November 8, 2025

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Verified Customer

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Janet

I've had them for years. They've changed in recent years. They are very slow to respond and try to find any reason to deny coverage. I'm still waiting for my air conditioner to be repaired. I filed the claim approximately 6-8 weeks ago.

10 months ago

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Raymond

We recently moved into a new home with premiere appliances. The dishwasher began acting up. Called HWA and a tech came out and said the mother board and control panel needed to be replaced. Home warranty refused to fix it and offered us 20% of the cost to replace it. Are you kidding me!

10 months ago

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Angelique

Lack of communication between your company, myself the customer and the repair company and time to get repair done needs improvement.

11 months ago

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Cynthia Payson, Arizona

I have never been treated worse as a customer in my life. Buyer beware.

1 month ago

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Denise

Annual fee & service charge increases every year, but the service has not improved. HWA merged or is affiliated with Home Chooice now. I had to go through all kinds of red tape just to talk to someone who could find my account. I could not place a claim online because HWA could not locate an account on me. I've had an account with HWA for more than ten (10) years, and this how they treat their customers? That's the reason they got one (1) star. I should have been valued more for my services.

1 year ago

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ALTON HAYE

Home warranty of America has proven so often to be a very reliable company. Their service is of a high standard with excellent customer service.

1 year ago

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Marvin /christine Rippner

Your company and the others that do the same are a total fraud! I went into the computer and yours and the others do exactly what has been dealt me the last few weeks. Deceptive trade practices is just one. Look in the computer those are facts! Nothing positive other than Michelle in sales who signed me up. Never again! I will pass on my experience to go along with the many others on the internet!

1 year ago

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Lonnie

I had a frustrating experience with customer service; they were unhelpful and dismissive when I sought assistance. However, I had a positive encounter with a technician who quickly resolved a plumbing issue. Unfortunately, after a prolonged air conditioning failure, they are refusing to cover the repair costs. Overall, mixed feelings about their service.

1 year ago

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Shirley Newby-Hall

Derek tried twice to fix icemaker. Determined unfixable. However, each time he was informative, friendly, courteous and professional

1 year ago

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Shweta Srivastava

Great company for your home appliance warranty needs. Service can be scheduled and managed easily online. Reliable and efficient service 👍👍

1 year ago

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Adam Nesteikis

Payed $100 to have someone just look at the door on washer. Just hinge needed to be replaced $20 part. Then told gonna charge more to fix it . Home Warranty won’t cover repair because said washer is not under original warranty anymore. Well if original warranty was still good why do I need Home warranty I thought you would be good when the warranty expires. So really you are useless charge to diagnose but won’t cover repair work.

1 year ago

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Shannon

My garage door motor broke and was unable to open garage. Made service call online and had repair guy same day. It was amazing!

1 year ago

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Pat De La Cruz

Overall rating is a 5 because the service was excellent! HWA took care of us in a timely manner and also the A/C Service. I was impressed!

1 year ago

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John

I had a great experience with their service. Communication was excellent, and they were very reliable. Although I haven't compared them to other blinds, I found their responsiveness impressive. They addressed my issue promptly, delivered on time, and the installation was quick. Everything works perfectly!

1 year ago

Home Warranty of America Reviews