Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Hope

My call was answered promptly and they were able to help me immediately and set up an appointment. They came when they said they were supposed to come and it was fixed within an hour.

3 years ago

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Verified Customer

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Edith

Their customer service is awesome. When I have to schedule a service, the turnaround time is like a day. I think they're a really good company and I would recommend them highly.

3 years ago

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Verified Customer

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Cameron

Everything's been very straight forward. Doesn't feel like there's any dishonesty. Someone came in and did an assessment on our dishwasher. He let us know immediately what needed to be done, we rescheduled, and it was done.

3 years ago

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Orlando Chicago, IL

I liked everything from the exceptional response in the phone call to the quick response of 2 to 3 days to the excellent service received from the hands of the technician to the affordable deductible.

3 years ago

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Alice Lee Penrod San Antonio, TX

We have had 3 claims this late month. 2 were quickly repaired - same company and technician. Very happy. The 3rd was serviced by Sears. The parts have been ordered as of 6/14. No parts have been shipped yet. I don’t understand why it is taking so long? I am unable to use my oven for almost a month.

3 years ago

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Verified Customer

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TIna Shumate Republic, MO

It was a great experience. From filing the claim to getting fixed. Had a service rep here in no time at all. Brought the parts he would need. He was very professional and pleasant. It was fixed in no time at all.

3 years ago Edited January 10, 2024

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Verified Customer

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Richard

They do try and I know that they have rules to follow. I'm just thinking they could do a better job. Every time I use the warranty, they send somebody out in about 3 to 4 days and they usually do the job. The guys come out and fix it, so it's no big deal. Even though they're replacing something that costs $400 they replace it with something that cost $70. Maybe I'm expecting too much. But they keep going up in the price and the quality doesn't go up, something's wrong there.

3 years ago

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Verified Customer

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Lynn

I've used my warranty a couple of times. What happened is they choose a vendor that lives pretty far away instead of going with someone locally where I live. It's a big city. They're going way out in the country, 60-70 miles away.

3 years ago

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Verified Customer

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Michael

I used them for replacing a hot water heater. The service was good by the company that installed it. The Home Warranty did a good job on approving it, but I was overcharged for additional fees and I've been waiting over a week for clarification that they made the mistake and that they're going to give me my refund for the difference.

3 years ago Edited January 10, 2024

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Verified Customer

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Priya S Tampa, FL

Best Home warranty company. They get the tech out to your home in no time. They also work with you to set up a monthly payments for the premium. I would highly recommend this company.

3 years ago

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Brenda Evans Bel Air, MD

poor customer service and lack of communication. i had an ice maker by samsung to be repaired, HWA knew it was under warranty but still filed a claim. after i paid a tech $100, and he cashed it soon after leaving my home. HWA sent me a notice that my claim was not covered. i contacted cliams dept and set up a call time. I never recieved the call to help with the claim. I am out $100 because of the HWA customer service. I feel I should be reimbursed. sad situation and very unprofessional

3 years ago

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Verified Customer

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Michelle Hamm Belleville, IL

I’m glad I had HWA when my hot water heater rusted out and started leaking. I only had to place one phone call and they had a repairman come out to determine if it was a covered repair. Luckily it was and I saved hundreds of dollars.

3 years ago

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Verified Customer

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Brittney Honeycut Grapevine, TX

First time home owner here! I loved the timely service and convenience of making and managing the service call. Wonderful customer service. We will be extending our warranty here. Thanks for great service.

3 years ago

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Verified Customer

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Theoplis Matteson, IL

Have to do better on parts for Refrigerator. I had to wait a month for a part for a refrigerator. If the part is hard to find then replace the refrigerator. The cost of the part can’t replace a refrigerator. Also a unit such as a furnace or A/C unit shouldn’t be no more than one day to have someone to come and check it out.

3 years ago

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Verified Customer

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Robret Riverdale, IL

Our furnace was not working recently so we did a claim online and we actually got an appointment the next day. The technician came out repair the furnace and we paid the copay and that was it really easy. I find them to be pretty responsive and helpful.

3 years ago

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Sherna Mount Prospect, IL

I just used it recently for another plumbing issue. I ended up having to get a totally different plumber, and from what I was told by the 2nd plumber that I paid out of pocket for was the original plumber should have told me that I needed additional work done. The person came out and and did a temporary fix, that wasn't even the problem. So I had to pay another service fee for another service.

3 years ago

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Verified Customer

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Larry Wake Forest, NC

Everything has been great. My dishwasher wouldn't work and I called them and they took care of it and the service was prompt and efficient. They took care of it right away and they were very responsive.

3 years ago

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Verified Customer

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Anonymous Fredericksburg, VA

It took 10 days to fix my stove because we had to wait for parts. Usually in a matter of a couple of days the contractors are here to repair whatever needs to be done and I think that's pretty good.

3 years ago

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Verified Customer

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Ryan And Sarah Chambersburg, PA

Last year our HVAC system went out. There was a leak and they wanted to send up their own service technician. The waiting time was long on HWA's timeline versus if we could have gotten our own technician in there. It would have been expedited. And that's similar to what happened this past year with the hot water heater too. They wanted to get their own service technician in there, so there's a wait time for that and then by the time the service technician got in there, they then serviced, the contractor decided that they didn't want to do the job and so it put getting a new hot water heater out by like a month. The communication is not the greatest.

3 years ago

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Verified Customer

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Geralyn Baton Rouge, LA

They automatically take the money out of my account every month. They have no problem getting their payments. However, if I'm paying you for a service and you do not have contractors that are going to be up to par with their professionalism and for their expertise, I do expect them to alleviate the issue and to be able to get someone that will. When I asked him this morning how would you guys be able to compensate me for being inconvenienced not only for my time but because I pay you guys monthly for this service, he said that they don't do compensation. So I had to escalate the call for to someone who then after I explained that for the third time, told me that they will waive a monthly fee for me for my inconvenience. So the fact the problem of the matter is, is that they really should have resolve this at like at first call type of thing instead of me having to escalate.

3 years ago

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Verified Customer

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Kerry Kuna, ID

Dishwasher got clogged so they came out and found the problem, fixed it. It's a little expensive. I've used them twice in 4 years, but I guess having the peace of mind is part of it.

3 years ago

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Terry Midland, TX

The cost is too much for the visit. The last time I used it took two weeks for person to get here and then they had to change the date to a couple of days later. Guy came out, worked on it, said it needed a part, took two more weeks for the part to get in. So that's a month that went by without it being repaired. Slow to respond Takes a long time to get someone out to work.

3 years ago

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Gerald Sever Penn Hills, Pennsylvania

Not sure how to answer this. Not happy with policy coverage. But your CSR Santiago Suarez amazing. Great service!!

2 months ago

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Raymundo Petrola Santa Clara, California

Fully satisfied with the service and its promptness. Thanks

2 months ago

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Krystal Buford Houston, Texas

Devon the tech was amazing 🤩. Great service

2 months ago

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Daniel Hernandez Annapolis Junction, Maryland

Excellent service and technicians. Thanks

2 months ago

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Erik Mccann Decatur, Illinois

Good coverage. Easy to work with online and on the phone.

2 months ago

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Verified Customer

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Matilde Perez Farmers Branch, Texas

Hwa is taking very good care of my claim.

2 months ago

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Yancey Harris Birmingham, Alabama

Good customer service Professional workers

2 months ago

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RAFI CAMPBELL Portland, Oregon

Convenient when a appliance takes a dump

2 months ago

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Verified Customer

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Sheronda and Shircola Degrate and Haynes Waco, Texas

Great service friendly technicians and always on time

2 months ago

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Thaddeus Biedrzycki Paxtang, Pennsylvania

They listened to my concerns and responded

2 months ago

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CHRISTINE SKONHOVD Phoenix, Arizona

Had to call twice, the first call was applied to the wrong address.

2 months ago

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Tim Mathes Jacksonville, Florida

On time and very professional. Would hope if need again they would send him

3 months ago

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Verified Customer

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Kristina Perez AND Sandra Birmingham Tyler, Texas

The process was easy and was handled with speed and utmost respect.

3 months ago

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Verified Customer

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Tiffany Bellard Bossier City, Louisiana

Easy sales call and coverage appeared to cover everything that I needed

3 months ago

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Verified Customer

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Janet Urrutia Allen, Texas

I appreciate that the people you send are polite, prompt and professional.

3 months ago

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Vicki Necochea Los Angeles, California

I thought they were good i tried canceling but they wouldnt refund me everything like less than half of what I had paid for. They make some reason not to cover the item

3 months ago

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Verified Customer

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Stephen Palumbo Hicksville, New York

Reacted very quickly. Services tech was knowledgeable and east to work with

3 months ago

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Verified Customer

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JIM DONAHUE Minneapolis, Minnesota

Quick response. Technicians have done a great on every call we’ve made.

3 months ago

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Verified Customer

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Linda Jeffers Dallas, Texas

The technician was ok but didn’t even have the right Freon. So was not able to add any Freon. He just clean the system.

4 months ago

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Bruce Chamberlin

Still waiting for the plumber to install the instant hot water dispenser. It’s been almost a month since the repair was approved

5 months ago

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Verified Customer

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Louay Mouradi

Refused plumbing toilet replacement because it broke, eventhough the root caused all of all this leak and toilet break is the toilet shutoff valve.

5 months ago

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Verified Customer

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Tracey Cannamore

Very good service was provided. Lock Smith took no more than 15 minutes to change 2 locks

5 months ago

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Connie Cunningham

I've been very pleased so far. They are responsive & the process for seeking assistance is easy!

5 months ago

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Verified Customer

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Joshua

Something wasn't working at my house guy came out it was like an $8 part and y'all denied it prob won't renew when the time comes I'm sure it's worse for more expensive things.

5 months ago

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Verified Customer

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Vo

Issue fixed in one visit. I had this issue, your previous technician could not resolve it.

5 months ago

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Stacy and Joel Everson

It was part of the buying of the house we are in. I have used it once so far and will call again for the garbage disposal

6 months ago

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Andrea and Rebecca Keller

We think this was a waste of money we bought because we knew it was an older home and we wanted to be protected but it is evident when we made our first claim that there seems to be loopholes to what is covered and seemingly an unwillingness to cover things

7 months ago

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Joe Polo

So far used it once and my issue wasn’t covered. Paid $75.00 and was quoted from the contractor a high price to do the job. So not so great to start off.

7 months ago

Home Warranty of America Reviews