Home Warranty of America Reviews
7.0
Overall Score
Verified Customer
Review Source
David And Carrie Keith
Nothing seems to be covered. Have had problems with the Heating/AC. Had to pay $3000 for a new unit. The next problem with the unit was covered after the $75. Now the unit has another problem and it's going to cost over $500.
1 year ago
Verified Customer
Review Source
Leneisha
I put in three claims and a month later finding out all three are approved however never heard back from any of the contractors to come and actually do the work. I’ve gotten many calls to renew warranty, but no calls in regards to rendering services for the claims put in when I finally talked to someone. I was told that I couldn’t get any of the services performed because they were unable to open up the claim since it expired two days Ago. I am livid. I purchased a warranty in full as well as paid the deductible for three different contractors just to receive none of the service money. Just gone to waste and was told that there was nothing that could be done about it.
1 year ago
Verified Customer
Review Source
Penny
We had an issue with our toilet and contacted HWA. They sent out a repair person. We not only had to pay the $100 fee, but HWA said the problem we had wasn't covered by them. Really?! It cost us an additional $642! All that was needed was toilet removal and and snaked out. We were thoroughly surprised by this. This was after we had called HWA a month before for the same problem. Had we have known it wouldn't be covered, we would have called a reliable plumber we trusted. It should have been covered as this was a similar problem the month before. HWA should have covered it. You should stand by what you sell.
1 year ago
Verified Customer
Review Source
Davin
I had a good experience with customer support; they are helpful when things run smoothly and put in effort even when issues arise. However, I faced a problem when I needed to use my warranty for a dryer vent repair—the wrong company was sent, leading to a charge I had to cancel. Now, I'm left searching for a handyman since the vent isn't covered.
1 year ago
Verified Customer
Review Source
Teri
It’s very difficult to get a service technician out in less than 3-5 days and Home Warranty of America will offer to let you pick your own but they will only refund a fraction of what you pay. It’s a trap so that they don’t have to do any work! Their representatives are rude. They overcharged me for 8 months and when it was figured out they didn’t even apologize the rep just wanted to argue about how much of a refund they owed me. The price i pay as well as the amount I have to pay when i need someone to come out keeps increasing. They treat their contractors horribly as well, paying late and sometimes only after a threat of not working with them any longer. I wouldn’t recommend this company to anyone
1 year ago Edited December 5, 2024
Verified Customer
Review Source
Michael H. McCarthy
They state that they only have to pay “covered costs” and they claim their cover costs are an amount which is ridiculously unreasonable (e.g., $1,000).
No contractor can do the work for the amount that HWA says it costs, but HWA allows the contractors to charge for “non-covered costs”.
HWA deals with shady contractors who then create “non-covered costs” with things like “bring up to code” and then they charge the difference between what HWA is paying and what it would reasonably cost to replace the appliance (e.g., $2,000).
Neither HWA nor the contractors will provide the customers with any details or rationalization for how they arrived at these charges, so if the customer wants HWA to replace the appliance and pay for “covered costs” ($1,000) they are forced to pay the contractor out-of-pocket for “non-covered costs” (e.g., $2,000).
As a result, the customer is actually paying the bulk of the expenses to replace the appliance instead of HWA, who is required to do so under their contract.
1 year ago
Verified Customer
Review Source
Mark
sometimes the service takes a bit long to get a contractor to take care of your issue. the fact that the deductible is increasing and the cost is almost $1,000 a year has me looking else where for a less expensive option. usually when the service is done, it is pretty good.
1 year ago
Verified Customer
Review Source
Malicia Wilson
If I could rate this a zero, I would. The customer service has been absolutely awful. I was given an appointment to have my washer repaired (already paid the $100 deductible) and no one came. Then I was told it was rescheduled for today after waiting for 4 hours last time. The claim information still lists the first date and I have not heard from any vendor saying they are coming today. I don't know the vendor or any details who is supposed to come today - only your response to me that they are coming but the details on the claim have not been changed. I am sitting here with a washer that is not working properly and should be covered by the warranty. I have paid the deductible already to HWA and cannot seem to get anyone to care that we still don't have it repaired or communication that is correct. This is by far some of the worst customer service I have ever encountered.
1 year ago
Verified Customer
Review Source
Michelle
They truly stick to their word and make it easy to file a claim, they use reputable companies that don’t try and upsell anything and get the job done.
1 year ago
Verified Customer
Review Source
Raymond
Things are terrible. Been using Home warranty of America for five years. I have a heating and air unit that I service regularly whenever I have an issue it takes 5 to 10 days to get a contractor out and when they show up, they’ll just Band-Aid the problem with minimal work as possible. I’ve always been told by the warranty company that if I had a problem they would cover it even if the unit failed. Now I’m having problems again this winter I’ve been 12 days without heat finally got a email from them telling me I owe $950 because they don’t cover the work. The contractor is requesting to be done. I’ve gone through multiple conversation with them regarding what is covered never been told I would have to pay more than $100 out-of-pocket. A couple years ago I was going to cancel my coverage and go with another company they assured me I would never have to pay more than $100 out-of-pocket and now I have this $950 bill from the technician. I would have to say this company ranks as one of the worst. I’ll be going back to Choice home warranty had better experience with them on my first house
1 year ago
Verified Customer
Review Source
james kraft
This is the worst company I have ever dealt with. I made 3 claims in 3 years, and had to fight every time. It took 7 weeks for them to get someone out to fix my garage door, then they denied my claim. A week later they approved it, but I had already paid the company the entire bill. I still haven't gotten reimbursed. My a/c blower fan quit. They denied that claim also by saying it wasn't normal wear and tear. They finally gave me 400 bucks on a 1500 dollar bill. I pay by the year and they won't reimburse me for the rest of the year so as soon as it expires I am never ever gonna use or recommend them to any one.
1 year ago
Verified Customer
Review Source
Brian
I had 3 different AC companies come out for the same thing. First they approved a new unit then the company did not want to do the job so a new company came out and we had to start from the beginning. Second company made an excuse they could not access the air handler. 3rd company came out and they replaced the R22 compressor with a new one and the contractor used the wrong freon which now ruined the whole system. The warranty company admitted the fault but would not take responsibility for THEIR contractor. If you Google the contractor you see he was arrested for swallowing bags of marijuana to elude capture. Great people they have coming to your home.
I presented at their request estimates to replace the unit which was $7400. They only wanted to pay $2880. With much threats they finally agreed to $$4850. In the beginning they wanted me to pay for modifications when is clearly states in my contract that I paid for a contract that included modification. STAY AWAY, their goal is not to pay but to rather to things the cheap way.
1 year ago
Verified Customer
Review Source
Praveen
I had mixed experiences with service calls. Initially, I struggled to get through to anyone, but it improved recently. After multiple visits from a less competent technician who only replaced parts, I finally got a reputable GE technician who fixed my refrigerator. The plumbing service was prompt and satisfactory. Overall, some technicians need improvement.
1 year ago Edited October 23, 2024
Verified Customer
Review Source
Tinsley
I've had a frustrating experience with customer service. Communication has been poor, and I'm still waiting for my refrigerator to be fixed after a month. I paid out of pocket for a technician who suggested getting a new fridge due to hard-to-find parts. They tried to use used parts, which the technician refused to install. I'm still without a fridge.
1 year ago
Verified Customer
Review Source
Rick
I had a mostly positive experience with timely and effective service from the maintenance team when I moved in. They addressed my HVAC and plumbing issues promptly, despite some initial hiccups in scheduling. Overall, the staff was great, and I appreciated their responsiveness and professionalism.
1 year ago
Verified Customer
Review Source
Judy
I found the service easy to use and efficient. They were prompt in addressing my garage door opener issue, showing up just a couple of days after I reached out. I usually rely on my warranty when appliances break down, like with my washing machine and dishwasher, and this experience reaffirmed that choice.
1 year ago
Verified Customer
Review Source
Anonymously
I've been without a refrigerator for a month due to poor communication from customer support. After paying for a technician to assess the issue, I was told the parts would be hard to find, and when they did locate some, they were used. The technician refused to install them. I'm still waiting for my air conditioner to be installed as well. Very disappointed with the service.
1 year ago
Verified Customer
Review Source
Jennifer
I've had mixed experiences with customer service. They respond quickly, but often just provide information that's already online without much help. I had a leak fixed, which was great, but I've also faced repeated issues with my microwave despite multiple visits. Overall, I appreciate the promptness but feel the effectiveness could improve.
1 year ago
Verified Customer
Review Source
Harold
I've had a frustrating experience with my home warranty provider. Despite years of service, getting issues resolved has become increasingly difficult since the company changed hands. Communication is a challenge, and I've had multiple visits for repairs that remain unresolved. The service feels unreliable, and I find the fees unreasonable. Overall, I'm disappointed.
1 year ago
Verified Customer
Review Source
Maggie Walker Matteson, IL
I had a frustrating experience trying to get help online, as I couldn't reach anyone when I had questions. However, I recently used the service again and was pleased with the quick response and resolution of my issue. Overall, my latest experience was positive despite the earlier challenges.
1 year ago
Verified Customer
Review Source
Anonymously
I found the service a bit challenging to access initially, but once connected, the technician was prompt and resolved my air conditioner issue efficiently. However, my experience with the plumbing service was terrible; the technician was unqualified and unhelpful, leading to further complications. Overall, mixed feelings about the services provided.
1 year ago
Verified Customer
Review Source
Anonymously
Customer support was slow, but the technician who eventually arrived was knowledgeable. Recently, I experienced issues with my oven and a major AC breakdown that took weeks to resolve during the heat. Overall, the service could improve in responsiveness, especially in urgent situations.
1 year ago
Verified Customer
Review Source
Kala
I've had mixed experiences with my home warranty. Initially, communication was poor, and I faced delays with repairs, which left me frustrated. However, my recent interactions were much better, with quick responses and efficient service. It's a hit or miss, but when they get it right, it's impressive.
1 year ago
Verified Customer
Review Source
John
I had a frustrating experience with my warranty services. I was without air conditioning for an unreasonable time, and my service charges increased significantly. The first technician was unreliable, but the second one was excellent and resolved my issue quickly. Overall, I'm disappointed with the service and the lack of support.
1 year ago
Verified Customer
Review Source
Robert
I had a positive experience with customer support; they were timely and helpful. I also needed some repairs done on my refrigerator, which was handled efficiently. Overall, I'm satisfied with the service provided.
1 year ago Edited September 18, 2024
Verified Customer
Review Source
William
I had a terrible experience with customer service. They misled me about my policy upgrade and gave me the runaround without any real answers. I also had issues with my water heater replacement; they didn't provide what was promised and charged me more than expected. When my AC broke, they refused necessary repairs, forcing me to pay out of pocket. Overall, very disappointing service.
1 year ago Edited September 13, 2024
Verified Customer
Review Source
Gruffalo
I contacted the company regarding an issue with my dishwasher. A technician came to assess the problem and informed me that he would need to return with spare parts to complete the repair. However, when I tried to get an update on when he would be back, I was told that the parts were difficult to obtain and that it would take time.
When I reached out to HWOA to see if the process could be expedited through another provider, I was suddenly sent a rejection message, stating that the issue was due to physical damage. This conclusion was drawn solely because the part is difficult to obtain! I contacted the technician company again, and they confirmed in writing that the technician's initial report was incorrect. The damage to the dishwasher is due to normal usage, not physical damage.
It feels like the customer has no one to talk to, and no one is willing to listen or resolve the issue. Ultimately, I, as the customer, am at a loss simply because the spare part is hard to get!
The poor customer service and the lack of anyone to address my concerns is why I will not recommend this insurance company to any of my friends!
1 year ago
Verified Customer
Review Source
Barbara
AC company kept returning to fix the problem, without waiting too long. Now it's working well. Bennett And Sons AC repair were very nice, and knowledgeable.
1 year ago
Verified Customer
Review Source
jason miller
Quick turn around time from when request was placed to getting appointment scheduled. Was a little difficult using automated system to place claim and had to speak to a representative instead.
1 year ago
Verified Customer
Review Source
Raissa Ochoa
Since I got my house I got home of America and I had problem you don’t want to get like the dishwasher didn’t work it took them 2 days to fix the problem
1 year ago
Verified Customer
Review Source
Tommy Madewell
I've never had a problem over the last 6-7 years as a customer. I heard HWA was bought out. I'm not sure if that's the case but something has changed. My HVAC had an issue. The tech comes and says what needs to be replace. HWA only wants to cover 1 of the 2 parts because they say it was secondary damage. Actually I was told by a manager that he was have denied the whole claim. I said how do you know you have an issue until it happens and how do you know what is wrong into the tech comes to look at it. How is it my fault a second part failed due to the first one. He said I don't disagree but that's how the plan is. I have the best plan HWA offers and I'm still out about $300. I'm about ready to just cancel my policy after this.
1 year ago
Verified Customer
Review Source
katy moon
Best home warranty company I've ever had. They have been fixing most of my claims, unlike other companies that always found some kind of loophole. I'm very pleased so far!
1 year ago
Verified Customer
Review Source
Walt Driver
Last problem a clothes washer quit. Not cost efficient to repair. You offered me $343.00 and I replace the washer. That's not what your warranty says. You are to replace. Your warranty is a scam. I have 5 rentals and you can bet I won't continue with Home Warranty of America. Do any of you companies keep your your promises?
Call me if you like
Walt Driver
850-567-3862
1 year ago
Verified Customer
Review Source
Jeff Moon
I wish I could have selected NO STARS. They are glad to take your money and sign you up for a home warranty, but then deny you on your one and only claim. We specifically told the sales representative that the three items in the home that we were concerned about were the AC Unit, the Furnace and the Hot Water tank as they were older, but were all currently working fine. She said no problem and signed us up. The Hot Water tank started to leak shortly after purchasing the policy, called the representative who said to start a claim! We did! The claim was denied! They said it was because the hot water tank had rust in it, so that was a pre-existing condition. My response was “All hot water tanks would have rust in them, no matter how old they were. Rust exists to certain degree on any tank! They refused to cover it! So not am I out the initial premium, but also the $100 deductible that I had to pay the plumber who came out to assist with the claim! RUN FAR AWAY FROM THIS BOGUS COMPANY!
1 year ago
Verified Customer
Review Source
Ardecteria
I started a claim and was having an issue with the repair company that was sent to my home. It took several complaints before my daughter had to take over the situation to get anyone to hear my concerns and assist me. I am 8 days shy of a month since I started my claim with no resolution. I am hoping the new repair company provides better service and actually communicates and completes my repair.
1 year ago
Verified Customer
Review Source
Virginia LoMonaco
Since I have had HWA, I have filed 5 claims. They paid me $700 for a $2,000 oven, a top of the line microwave and a dishwasher. I still have the broken oven (I bought a toaster oven and put it on the kitchen counter. I bought a cheap microwave to replace the built-in one they refused to fix.) I had to buy a new dishwaher. They finally did fix the last claim I made, the furnace. I'm not happy with them, they say they can't fix things because they're too old. They just deny.
1 year ago
Verified Customer
Review Source
Cheryl Luft
I would give zero stars if it was an option. I filed a claim for a leak in my washing machine and other issues came up in the time it took for the technician to come out. When I first called in to ask about this, I was told to add it to the same claim so the information was recorded. Since this was my first time using a home warranty policy, I did not know I had to specifically record every single issue and that the technician would include all of their findings in their report. Later I was told that because this information was not included in my original claim for the same appliance, I was told I needed to file a separate claim (which would come with an additional fee) for them to look into it further. I was then told that they would have the technician look into the second issue the next time they were at my property; the technician who came to my property twice, told me twice about the issue both times stating that it was his recommendation to make the repair, but Home Warranty of America is stating that they do not have any information indicating a problem about this specific issue. However, they will not provide me with the technicians report to actually show this. They also backtracked to indicate that the issue they did repair was not actually covered, but they did as a courtesy (they also offered me a small amount of money for it if I wanted to purchase a new machine instead, which doesn't sound like something you do as a "courtesy") which was never mentioned the entire time and only communicated after the repair was done. Clearly this company does not have any integrity since they continue to actively lie to me and I don't know why I bothered to get a policy at all.
1 year ago
Verified Customer
Review Source
Marina
The AC stopped working while my family was inside, but the vendor was able to come out today instead of tomorrow. I'm happy with the quick response and service provided.
1 year ago
Verified Customer
Review Source
Michael
The customer service experience was disappointing and ineffective. After multiple attempts to resolve an issue, I have decided to cancel my service. The denial of service a few months ago was a frustrating experience that ultimately led to my decision to discontinue using this company.
1 year ago
Verified Customer
Review Source
Alex
I had a frustrating experience with customer service. Reported an issue, promised quick response but no one showed up. Had to spend money at a laundromat while waiting for a part to be ordered. Disappointed with lack of urgency and communication.
1 year ago
Verified Customer
Review Source
juan yglesias Apopka, FL
Well the last time i had to use the services i was sent a apprentice electrician and he couldn't figured out what was wrong I ended up telling him not to worry about it and send him on his way after i paid the $100. But Not only did he did not solved the issues he actually disconected, somehow, my pool lights and couldn't get them working again. Yep i had to bring a real electrician and paid him $650 to fix what he messed up plus the original issue.
1 year ago
Verified Customer
Review Source
Stephen & Lisa St. Cloud, FL
Well, I have called you several times for my freezer (which is still not fixed). I called for my Fridge flapper which was fixed but now the flapper is not working again. You are quick to get the service fee for each time but you don't really fix the problem. You also were supposed to refund a charge bc the specific worker from manufacturer wasn't available and that has not gone thru. Very disappointing.
1 year ago
Verified Customer
Review Source
Zach Blasgen Mokena, IL
I’ve had a broken washer for a month and instead of just replacing it, Home Warranty of America spent triple the money of a new washer just for this washer to continue being broke after every time it’s “repaired”. Horrible experience so far and sick of being dragged along this long without being able to do our laundry in our home. The poor repair guys are telling me it’s not fixable but refusing to tell that to Home Warranty of America because then Home Warranty of America will refuse to pay them and obviously they want to get paid. So here we are just stuck in the middle unable to wash our clothes.
1 year ago
Verified Customer
Review Source
TS
Any time that I complain about the people not showing up when they're supposed to, they fix the problem. I used it for plumbing. They came out, they took my money $75. They never called me back to fix the problem. Two weeks later, I waited to give them to be patient, I called Home Warranty, and they said "We are so sorry, we're gonna send somebody out and you're not going to have to pay the $75." And so they sent somebody out and they fixed it immediately. That's excellent.
1 year ago
Verified Customer
Review Source
Diane Carew Dearborn, MI
I’ve paid HWA for years before using Them for a claim. This past warranty was for my washer and dryer. The washer has a broken wash tub. HWA won’t cover it. They covered the dryer so far but the appliance company has to come back yet. I hope it doesn’t have another part that HWA won’t pay for. The only other repair that i put a claim in for was for my 50+ year old electric stove that had multiple issues. The repairman said that he asked HWA to replace the stove. HWA refused. I still have a back burner that had collapsed. HWA refused to repair so I still cannot use that. I wish I could recommend HWA. At least their repair people are decent
1 year ago
Verified Customer
Review Source
Kathryn
I made a phone call and a couple of days later they sent the person out. They're pretty much doing what they promised to do. I've been very pleased with them so far.
1 year ago
Verified Customer
Review Source
Paul
Due to inflexibility in meeting client needs. I had my water heater in my home go out during a cold snap, and I was unable to get a technician until 6 days after the initial claim was filed. Once the technician did come out, the technician provided all the Information about the water heater. Home Warranty of America and the technician were unable to come to terms meeting with each other, and Home Warranty of America required the process to restart and was gonna take another 48 hours after that which was now 9 days into me filing the claim to get another technician out there. I would have had to pay another service charge and then continue dealing with them in order to get the water heater replaced. It would have likely been more than 2 weeks before the appliance was replaced. While I had no hot water in 5 degree temperatures.
1 year ago
Verified Customer
Review Source
Joan
It was our dishwasher, and the water wasn't running out. I called them, and they were very prompt, and they really fixed or resolved our problem very quickly.
1 year ago
Verified Customer
Review Source
Adele
It can be challenging to sometimes get to the right department and to get an actual live person on the line. This last time was very quick and straightforward for the most part. It was definitely a step in the right direction.
1 year ago
Verified Customer
Review Source
James Mesa, AZ
I don’t think any of the warranty companies are worth the money. Every time I’ve had to use them it’s been a disappointment because they don’t really cover that much. If you do get e replacement it’s always a cheap brand and the company showing up has poor reviews. Remember you get what you pay for. Better off putting that money into a savings account to use when needed.
1 year ago
