Home Warranty of America: Read 2,243 User Reviews From Real Homeowners

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Verified Customer

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Emelia

It was arranged through the sale of my new house

3 months ago

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Mark

We've been without a refrigerator intermittently for over 30 days. It will be almost 2 weeks continuously without a refrigerator in a few days. Not the best situation!

3 months ago

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Corinne Clayton

They were quick to respond and resolve our needs. We are very grateful.

3 months ago

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Becky Young

I was looking for home warranty for any mishaps, and a relative referred me to HWA.

3 months ago

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Dawn Dixon

This company i recommend. The people who repair for them are top notch.

3 months ago

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Patti Barrett

I looked at several products and decided you would be the best choice for me.

3 months ago

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David Branch

They get you a repair fixed within 24 hours. At a normal price.

3 months ago

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Joseph and Danielle Bonavita

Awful service and support. Simple fixes there seems to be a problem with and the company refuses to fix any issues that pop up for reasoning that does not make any sense.

3 months ago

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Amir and Leila Banyan

Great people, responded very quickly, and I will recommend them to every home owner.

5 months ago

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Verified Customer

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Felicia Kuykendall

Great customer service. I was able to get the service I needed in a timely manner

5 months ago

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Verified Customer

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Enock

Takes along time to solve client claims. Once the pro is assigned the company does not follow up with the client to make sure the issue is resolved within the desirable time frame.

6 months ago

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Verified Customer

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Sherrianna Scott

Efficient and effective response to my claim - solved my issue quickly and without any headache. Much appreciated!

6 months ago

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Donna Agler

When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.

6 months ago Edited November 8, 2025

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Verified Customer

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Janet

I've had them for years. They've changed in recent years. They are very slow to respond and try to find any reason to deny coverage. I'm still waiting for my air conditioner to be repaired. I filed the claim approximately 6-8 weeks ago.

6 months ago

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Verified Customer

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Raymond

We recently moved into a new home with premiere appliances. The dishwasher began acting up. Called HWA and a tech came out and said the mother board and control panel needed to be replaced. Home warranty refused to fix it and offered us 20% of the cost to replace it. Are you kidding me!

6 months ago

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Angelique

Lack of communication between your company, myself the customer and the repair company and time to get repair done needs improvement.

7 months ago

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Joe Adamci

The technician came and replaced the control panel on my oven. He was very friendly and knowledgeable. All went well.

8 months ago

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Cheryl A Pringle

I loved the Maintenance Guy. He was Polite, He Explained my problem, & He was fast! Never had a problem yet

8 months ago

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Thomas Freeborn

Best warranty company. There is there's service. People always know exactly what to do and are always professional.

8 months ago

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Verified Customer

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Lonnie

I had a frustrating experience with customer service; they were unhelpful and dismissive when I sought assistance. However, I had a positive encounter with a technician who quickly resolved a plumbing issue. Unfortunately, after a prolonged air conditioning failure, they are refusing to cover the repair costs. Overall, mixed feelings about their service.

8 months ago

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Shirley Newby-Hall

Derek tried twice to fix icemaker. Determined unfixable. However, each time he was informative, friendly, courteous and professional

9 months ago

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Verified Customer

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Shweta Srivastava

Great company for your home appliance warranty needs. Service can be scheduled and managed easily online. Reliable and efficient service 👍👍

10 months ago

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Verified Customer

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Adam Nesteikis

Payed $100 to have someone just look at the door on washer. Just hinge needed to be replaced $20 part. Then told gonna charge more to fix it . Home Warranty won’t cover repair because said washer is not under original warranty anymore. Well if original warranty was still good why do I need Home warranty I thought you would be good when the warranty expires. So really you are useless charge to diagnose but won’t cover repair work.

10 months ago

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Verified Customer

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Shannon

My garage door motor broke and was unable to open garage. Made service call online and had repair guy same day. It was amazing!

10 months ago

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Verified Customer

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Pat De La Cruz

Overall rating is a 5 because the service was excellent! HWA took care of us in a timely manner and also the A/C Service. I was impressed!

11 months ago

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Luke

I found the product to be beautiful and durable, which is a significant plus for me. However, I prefer not to discuss it further. Overall, my experience has been positive, and I appreciate the quality.

11 months ago

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John

I had a great experience with their service. Communication was excellent, and they were very reliable. Although I haven't compared them to other blinds, I found their responsiveness impressive. They addressed my issue promptly, delivered on time, and the installation was quick. Everything works perfectly!

11 months ago

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Samuel

I had a mixed experience with the service. While they communicate well and are prompt in answering questions, repairs took longer than expected. I had to wait several days for a leak and air conditioning issues to be addressed. Ultimately, they resolved the problems, but the delays were frustrating. Overall, customer service is decent, but efficiency could improve.

11 months ago

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Kathy

I had mixed experiences with the service. While communication was good, scheduling took longer than expected for some repairs. However, when my air conditioning broke, I was able to quickly reach the previous inspector who came the same day. I appreciate that quick response, especially compared to the longer wait with the warranty service.

11 months ago

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Jeffrey

If an appliance is not repairable, they refuse to pay enough to even come close to replacing it. They sometimes have service people who are clueless. 2 months and dishwasher still not repaired .

11 months ago

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Charles Hursey

The service is too expensive and I would like to cancel my subscription.

1 month ago

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Nicholas Coe

We’ve had them since we bought our house.

1 month ago

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Roger Hamilton Otis

You consistently send out appointment date/times that do not match the repair company's schedule. At least once I have waited around the house on the HWA appointment date/time, when it was never the date of the service company.

5 months ago

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Verified Customer

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Audrey Brown

My last claim on my microwave was denied unfairly. It caught on fire and the wiring wasn't examined to see if it was worn. There was no extensive check to see what happened. The technician opened the door and said it was totally gone. I don't think the company asks the companies to examine the appliances thoroughly before they make a decision. This was the second call with the same issue of popping sound but the second time after the popping sound it caught on fire. The company made me feel like it was my fault. I immediately canceled my service with HWA.

5 months ago

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Verified Customer

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Anonymously

I had a frustrating experience with Choice Home Warranty. Despite being polite on the phone, I felt misled about my warranty covering broken items. I still don't have a stove and had to buy one myself. The air conditioning issue took over a month to resolve, with repeated attempts to fix it failing. Overall, the service was a nightmare, and I felt like they avoided paying for necessary repairs.

1 year ago

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Verified Customer

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Bernard

I've faced ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a home warranty, my requests for a replacement have been denied repeatedly, and I'm frustrated with the lack of resolution. I've also had trouble with my AC warranty claims. I'm tired of paying for technicians who can't fix anything. I'm selling my home and handing over this warranty to the new owners, hoping they have better luck.

1 year ago

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Mary

I had a heating issue and it took a while for someone to come out, which was frustrating given the cold weather. However, the technician who replaced my dryer's heating element was very professional and did a great job. My experience with the warranty company was mixed; sometimes the communication could be better.

1 year ago

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Brittany

The company they choose for HVAC is an absolute joke! They caused a leak in my home then said they couldn't come out to fix it for almost a week. EMS Home Services* Everything else has been great; electrician, plumber both companies they sent out were amazing. HWA has been quick to address our needs otherwise.

1 year ago

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Richard

I had a very personal interaction with customer support, which I appreciated, but overall, my experience was lacking. It was difficult to reach someone in person, as everything had to be done online. I found that frustrating and would have preferred more direct assistance.

1 year ago

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Ralph

I had a frustrating experience with my insurance. After my identity was stolen, I faced delays in handling my claims, which were poorly managed. Additionally, I had issues with my washer and air conditioning unit, both of which led to disputes over denied claims. Overall, the service has been disappointing and unresponsive.

1 year ago

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Ronald

I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.

1 year ago

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Benjamin

I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.

1 year ago

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Verified Customer

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Tammy

I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time. tis made perfect sense as to why I was experienced the issue with the dishwasher, See below: EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years," said Hakim. "We welcome the team and are excited to bring new technology to improve and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.

1 year ago

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Verified Customer

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Sharon

I had a mixed experience with the service. While they promptly fixed my washing machine and ice maker, I faced issues with a refrigerator repairman who broke my door. I believe the company should take responsibility and contact him directly since they sent him to my home. Overall, good service but communication could improve.

1 year ago

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Gerard

I've had good service overall, with quick responses, but my project remains unfinished due to plumbing issues. While the technician was skilled, the wall repair after plumbing work was not done well. I also had a furnace replaced promptly, but the warranty coverage was lacking, and the plumber struggled with the repair. Overall, mixed experiences.

1 year ago

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Anonymously

I've had Home Warranty of America for years, and this is the first issue I've faced. While they initially responded well, I've been disappointed with the slow follow-up. My oven has been problematic, and despite multiple visits, the repair hasn't been successful. Communication could improve, as I've had to reach out several times for updates. Overall, my experience has been frustrating.

1 year ago

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Daniel

I found the service helpful overall, but I struggled to connect with a human representative and ended up talking to a chatbot instead. While the repair team was great and completed the work efficiently, I wish I could have spoken to someone before they arrived. The waiting period for my stove repair check was also confusing.

1 year ago

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Janet

I had a frustrating experience with my home warranty service. While the initial faucet repair went smoothly, my water heater issue was mishandled by the plumber, leading to incorrect reporting and ongoing problems. Despite paying for the warranty, I ended up with unexpected costs and no resolution for my water heater. I wouldn’t recommend this service based on my experience.

1 year ago

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Justin

I had a mixed experience with customer support. While they were easy to reach, I found the answers confusing, especially regarding the evaluation scale. Additionally, I faced plumbing and water heater issues, but the responses I received didn't address my concerns effectively. Overall, I wasn't satisfied with the assistance provided.

1 year ago

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Nancy

I had mixed experiences with customer support. Sometimes it’s hard to get a clear answer, and I often wait days for responses. However, when I needed urgent help with my washing machine, the technician quickly diagnosed and fixed the issue. Unfortunately, I’m now dealing with a broken pipe that needs repair, which is causing leaks.

1 year ago

Home Warranty of America Reviews