Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Donna Agler

When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.

8 months ago Edited November 8, 2025

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Janet

I've had them for years. They've changed in recent years. They are very slow to respond and try to find any reason to deny coverage. I'm still waiting for my air conditioner to be repaired. I filed the claim approximately 6-8 weeks ago.

8 months ago

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Raymond

We recently moved into a new home with premiere appliances. The dishwasher began acting up. Called HWA and a tech came out and said the mother board and control panel needed to be replaced. Home warranty refused to fix it and offered us 20% of the cost to replace it. Are you kidding me!

8 months ago

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Christian Miller AND Wendy Rogers

Garage Door - The vendor was great but it took almost 3 weeks to get someone here to do repair. That’s after I kept calling HW to see status. No return calls until I got a hold of a manager. Microwave - this repair took over a month because the vendor kept having to order parts and cancelled several times for unknown reasons. Apparently there is only one vendor in the area that can repair a GE microwave. There doesn’t seem to be a sense of urgency when an issue arises.

9 months ago

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Luis Soberanis

Twice the service technician failed to show up so that meant taking time off to wait on two separate occasions, when someone finally showed I had been two weeks with a backed up drain , technicians that finally came to unclog the line did it very quick, they didn’t say much except to try and upgrade service call, other than that not much explained……. Today however my line is clogged again, so as you can see I’m very disappointed.

9 months ago

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Steven

Iliked the service representative, Allen and Spencer the representative for the company. he made sure that we were reimbursed.

9 months ago

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Denise

Annual fee & service charge increases every year, but the service has not improved. HWA merged or is affiliated with Home Chooice now. I had to go through all kinds of red tape just to talk to someone who could find my account. I could not place a claim online because HWA could not locate an account on me. I've had an account with HWA for more than ten (10) years, and this how they treat their customers? That's the reason they got one (1) star. I should have been valued more for my services.

10 months ago

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ALTON HAYE

Home warranty of America has proven so often to be a very reliable company. Their service is of a high standard with excellent customer service.

10 months ago

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Marvin /christine Rippner

Your company and the others that do the same are a total fraud! I went into the computer and yours and the others do exactly what has been dealt me the last few weeks. Deceptive trade practices is just one. Look in the computer those are facts! Nothing positive other than Michelle in sales who signed me up. Never again! I will pass on my experience to go along with the many others on the internet!

10 months ago

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Lonnie

I had a frustrating experience with customer service; they were unhelpful and dismissive when I sought assistance. However, I had a positive encounter with a technician who quickly resolved a plumbing issue. Unfortunately, after a prolonged air conditioning failure, they are refusing to cover the repair costs. Overall, mixed feelings about their service.

11 months ago

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Shirley Newby-Hall

Derek tried twice to fix icemaker. Determined unfixable. However, each time he was informative, friendly, courteous and professional

11 months ago

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James Miller Birmingham, Alabama

At the time, cheapest rates for a technician to come out.

1 month ago

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Mark Schertz, Texas

Issues with a repair company you referred me to.

1 month ago

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Verified Customer

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TVo

I like HWA's quick responses on my claims. They have been providing excellent services. I submitted two claims this year and both were resolved satisfactory.

1 year ago

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Ryan M. Roscetti

Complete disappointment. After 3 days got our own serviceman and they refused to listen to his rec . Did not cover what was recommended . Hard to find a company as they all claim this is what happens- went a month in 90 degree heat. Also had an emergency water leak and had to get fixed would not pay the cheap 200 becaose not pre approved and when we were told we were 15,000 gallons over we did not have time to play around. I plan on cancelling rest of warranty and expect a refund. I would not recommend this to anyone.

1 year ago

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Verified Customer

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Teresa LeGrand

I LOVE HWA!! They are friendly, helpful, worked fast and payed my claim with no hesitation! I would strongly recommend them to my family and friends!!

1 year ago

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Verified Customer

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Eleuterio Ayala

I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.

1 year ago

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Verified Customer

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D. Soliven

We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement. On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back. In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.

1 year ago

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Sara

The technician was on time and he was done within 15 to 20 minutes and at the end my machine worked cool air was pouring into the house and I was never so happy thank you!

1 year ago

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Evelyn

Our refrigerator broke down after the first attempt to fix, the refrigerator broke down again. We were told that a part needed to be replaced. We never heard from the service provider once the claim was approved for part to be replaced. They ended up reassigning new service provider. He confirmed that refrigerator was no longer repairable. We were told that our refrigerator was approved to be replaced and that we were going to g to receive an $818 Lowe’s e-card that would take up to 30 days to arrive. Seriously?? We ended up going to Lowe’s to purchase the new refrigerator (we had no choice). I’ve opened a claim to dispute the original amount that HWA agreed to reimburse us.

1 year ago

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Machelle

Terribly difficult to work with. Our contract states that if a repair can’t be made they will provide us with a replacement. They offered us less than half of what it would cost to purchase a replacement appliance. When assigned to a claims representative we were still unable to reach that person directly, having to go through the call center every time. Our representatives were late on every call initially scheduled. When we finally gave up and just accepted the incredibly poor offer to replace our appliance (their offer covered barely a third of total replacement cost) it took over three weeks to receive an email with the funds. The whole ordeal has ended up lasting over two months and we are still out our deductible and several hundred more in replacement costs. All in, we pay a monthly fee of 75. The service deductible is 100. So in the month of April we paid $175 to have our dishwasher looked at. By May, we paid our additional monthly fee ($75) and received a cash offer of $272. So in the time that it took to find out HWA was not going to give us anywhere near replacement costs, we ended up paying them $250. So essentially they only provided us with $22 to replace our dishwasher. We are incredibly disappointed in the service we received and look forward to ending our contract as soon as possible.

1 year ago

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Cathy

I had a great experience with this company. They were very attentive and communicated frequently throughout the process. I didn't need any support, as I encountered no issues. Overall, I'm satisfied and would recommend them!

1 year ago

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Daniel

I had a mixed experience. When asked about my preference, I was hesitant to elaborate, simply stating I didn't want to discuss it further. The subsequent questions were irrelevant, leaving me feeling unsatisfied and unheard. Overall, I wish there had been more engagement and clarity in the conversation.

1 year ago

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Biyunca

I recently purchased blinds and I couldn't be happier! They are beautiful and durable. The service was outstanding; the team was responsive, delivered on time, and installed them quickly. Overall, the product works perfectly and has exceeded my expectations!

1 year ago

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Tim

I had a great experience with the service! Communication was excellent, and they were reliable. When my air conditioning broke, the technician who inspected it came the same day, unlike my previous experience with Home Warranty, which would have taken much longer. I did have a minor issue with a microwave light bulb, but overall, I’m satisfied with the responsiveness and service quality.

1 year ago

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Mary

I had a heating issue and it took a while for someone to come out, which was frustrating given the cold weather. However, the technician who replaced my dryer's heating element was very professional and did a great job. My experience with the warranty company was mixed; sometimes the communication could be better.

1 year ago

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Bernard

I've faced ongoing issues with my garbage disposal, which keeps locking up. Despite paying for a home warranty, my requests for a replacement have been denied repeatedly, and I'm frustrated with the lack of resolution. I've also had trouble with my AC warranty claims. I'm tired of paying for technicians who can't fix anything. I'm selling my home and handing over this warranty to the new owners, hoping they have better luck.

1 year ago

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Anonymously

I had a frustrating experience with Choice Home Warranty. Despite being polite on the phone, I felt misled about my warranty covering broken items. I still don't have a stove and had to buy one myself. The air conditioning issue took over a month to resolve, with repeated attempts to fix it failing. Overall, the service was a nightmare, and I felt like they avoided paying for necessary repairs.

1 year ago

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Brittany

The company they choose for HVAC is an absolute joke! They caused a leak in my home then said they couldn't come out to fix it for almost a week. EMS Home Services* Everything else has been great; electrician, plumber both companies they sent out were amazing. HWA has been quick to address our needs otherwise.

1 year ago

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Ralph

I had a frustrating experience with my insurance. After my identity was stolen, I faced delays in handling my claims, which were poorly managed. Additionally, I had issues with my washer and air conditioning unit, both of which led to disputes over denied claims. Overall, the service has been disappointing and unresponsive.

1 year ago

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Ronald

I had a mixed experience with the service. The technician was prompt and helpful, but I found myself needing to repeat my question for clarity. They did respond quickly when I needed a faucet repaired, and I’ve called them for other issues like a hot water heater and air conditioner. Overall, decent service but communication could be improved.

1 year ago

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Richard

I had a very personal interaction with customer support, which I appreciated, but overall, my experience was lacking. It was difficult to reach someone in person, as everything had to be done online. I found that frustrating and would have preferred more direct assistance.

1 year ago

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Benjamin

I had mixed experiences with Home Warranty of America. While they were easy to work with and responsive when I needed urgent repairs, finding reliable vendors was sometimes challenging. Overall, my recent refrigerator replacement was excellent, but I feel there were some shortcomings in other areas.

1 year ago

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Tammy

I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time. tis made perfect sense as to why I was experienced the issue with the dishwasher, See below: EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years," said Hakim. "We welcome the team and are excited to bring new technology to improve and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.

1 year ago

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Gerard

I've had good service overall, with quick responses, but my project remains unfinished due to plumbing issues. While the technician was skilled, the wall repair after plumbing work was not done well. I also had a furnace replaced promptly, but the warranty coverage was lacking, and the plumber struggled with the repair. Overall, mixed experiences.

1 year ago

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Sharon

I had a mixed experience with the service. While they promptly fixed my washing machine and ice maker, I faced issues with a refrigerator repairman who broke my door. I believe the company should take responsibility and contact him directly since they sent him to my home. Overall, good service but communication could improve.

1 year ago

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Daniel

I found the service helpful overall, but I struggled to connect with a human representative and ended up talking to a chatbot instead. While the repair team was great and completed the work efficiently, I wish I could have spoken to someone before they arrived. The waiting period for my stove repair check was also confusing.

1 year ago

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Anonymously

I've had Home Warranty of America for years, and this is the first issue I've faced. While they initially responded well, I've been disappointed with the slow follow-up. My oven has been problematic, and despite multiple visits, the repair hasn't been successful. Communication could improve, as I've had to reach out several times for updates. Overall, my experience has been frustrating.

1 year ago

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Janet

I had a frustrating experience with my home warranty service. While the initial faucet repair went smoothly, my water heater issue was mishandled by the plumber, leading to incorrect reporting and ongoing problems. Despite paying for the warranty, I ended up with unexpected costs and no resolution for my water heater. I wouldn’t recommend this service based on my experience.

1 year ago

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Justin

I had a mixed experience with customer support. While they were easy to reach, I found the answers confusing, especially regarding the evaluation scale. Additionally, I faced plumbing and water heater issues, but the responses I received didn't address my concerns effectively. Overall, I wasn't satisfied with the assistance provided.

1 year ago

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Nancy

I had mixed experiences with customer support. Sometimes it’s hard to get a clear answer, and I often wait days for responses. However, when I needed urgent help with my washing machine, the technician quickly diagnosed and fixed the issue. Unfortunately, I’m now dealing with a broken pipe that needs repair, which is causing leaks.

1 year ago

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Jennifer

I had high expenses and felt the support I received was lacking. I ended up paying more for repairs than if I had handled it myself. Additionally, after an inspection, there was confusion about whether my pool pump needed replacing, which led to issues with coverage. Overall, I was disappointed with the service and response.

1 year ago

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Michael

I had a mixed experience with the service. While I can't comment on the first question, I had to call a repair person for my leaking refrigerator. She did a wonderful job fixing the issue and stopping the leak in the freezer. Overall, I'm satisfied with the repair service.

1 year ago

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Gregory

The customer service was helpful, but I felt they didn't cover everything I needed. I had a prompt repair on my refrigerator, which was great, but I'm still uncertain about my garbage disposal; they said it wasn't completely broken yet. Overall, a mixed experience with some positives and areas for improvement.

1 year ago

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Alison

Everytime I try to call to talk to someone about an issue we had had at our house, no one can answer my questions. I have an issue with my stove that couldn’t be fixed in a timely manner. My plumbing issue resulted in having to assign a second plumber. We had two different people come to few our fridge to fix it, but the technician couldn’t fix it. They suggested that the fridge be replaced. Your company failed to replace our fridge as noted that we would have to prove it was the fridge in the home inspection in order to repair page. Unfortunately, the home inspector didn’t include the fridge the seller left us. This resulting in us having to pay out of pocket for a new fridge. This is the worst home warranty company I have ever worked with. The service providers and the home warranty companies do not communicate effectively. For example, we had to miss one appointment because the home warranty company reported a different service date and time than the service provider received.

1 year ago

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Larry Bobenhausen

The electrician was very kind and patient, but on the day he was scheduled to arrive and wanted Duke Energy to be here he supposedly had a flat tire and never showed up. Additionally, he showed up the next day with the main breaker that said he was not allowed to install it because apparently you have some kind of litigation problem with Duke Energy. Meanwhile, the next Electrician determined that my main breaker was not bad it was the breaker box in my unit which showed obvious water damage which had created pitting on the plate that the breakers rest on which was causing my intermittent energy problems. I ended up paying another electrician to replace the breaker box in my unit for $2000 and have not had an issue since. The water damage in my breaker box was obvious, and don’t know how it could have been diagnosed as a problem with the main breaker on a different floor in a utility room. I have now paid for a service call for something that is not covered.

1 year ago

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Ronald Owens

I have submitted a review already, but if you want to hear it again...let's go. I was incredibly disappointed when we called on sunday about our electrical breaker box that was crackling and hot and the response we got was, " a company will come on Tues". Really? So the fact that there was a possibility of an electrical fire was not important enough to be considered an emergency? Essentially saying to us- keep your fingers crossed until Tuesday. If we were an elderly couple or a single mom with no knowledge of home repairs, we wouldn't have known how to trip the circuit that was faulty. It is currently winter, and it turned out to be the heater breaker; so by default anyone else would have not tripped the HVAC breaker. Our policy was created in2018 when we bought our home, yet the associate at HWA tried to correct me by saying our policy was created in 2021...no, that is when it was renewed for that year. She had no know of the previous repairs we've submitted through HWA, other than the recent garage door repair. That repair we had to pay the $125 deductible along with an additional $750 because HWA only paid for the part to be replaced; really? So we have paid $1200 for the year of coverage (our yearly fee has almost tripled since 2018) and we have had to pay more for each repair submitted through HWA and with the most recent event being fresh in our minds-we will not renew and will find a company that actually knows how important the policy holder is. At $1200 a year, I'm sure there is a company that understands the importance of not only the policy holders yearly payment, the deductible payment, but also the safety of the policy owner. Will not renew with nor will we recommend HWA.

1 year ago

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Gus Christo-Barker

Well ever since the technician came I’m still waiting for the work to be done. Very, Very, Very disillusioned about the situation, very disappointed about the lackadaisical response from HWA. Very discouraged that despite it’s the season of Winter HWA would show little interest in the restoration of the only hot water heater in our home. What a company!

1 year ago

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David And Carrie Keith

Nothing seems to be covered. Have had problems with the Heating/AC. Had to pay $3000 for a new unit. The next problem with the unit was covered after the $75. Now the unit has another problem and it's going to cost over $500.

1 year ago

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Leneisha

I put in three claims and a month later finding out all three are approved however never heard back from any of the contractors to come and actually do the work. I’ve gotten many calls to renew warranty, but no calls in regards to rendering services for the claims put in when I finally talked to someone. I was told that I couldn’t get any of the services performed because they were unable to open up the claim since it expired two days Ago. I am livid. I purchased a warranty in full as well as paid the deductible for three different contractors just to receive none of the service money. Just gone to waste and was told that there was nothing that could be done about it.

1 year ago

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