Home Warranty of America: Read 2,172 User Reviews From Real Homeowners

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Verified Customer

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Angelique

Lack of communication between your company, myself the customer and the repair company and time to get repair done needs improvement.

6 months ago

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Joe Adamci

The technician came and replaced the control panel on my oven. He was very friendly and knowledgeable. All went well.

6 months ago

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Cheryl A Pringle

I loved the Maintenance Guy. He was Polite, He Explained my problem, & He was fast! Never had a problem yet

6 months ago

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Thomas Freeborn

Best warranty company. There is there's service. People always know exactly what to do and are always professional.

6 months ago

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Jennifer

I found it challenging to reach customer service, and even when I did, they couldn't assist effectively. I had a claim denied due to paperwork issues, which was quite confusing. Recently, my air conditioner broke down, and they refused to cover the repair costs, leaving me frustrated. However, they do respond quickly to claims.

7 months ago

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Lucius

I had a great experience with the turnaround time for claims, as they were quick to assist. However, I faced challenges with my air conditioner repair. After struggling to get approval for the needed fix, I had to pay out of pocket. Overall, the service was a mix of efficiency and frustration.

7 months ago

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Collin Bowman

I’m a real estate pro who was interested in trying a new warranty company

3 weeks ago

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Pat De La Cruz

Overall rating is a 5 because the service was excellent! HWA took care of us in a timely manner and also the A/C Service. I was impressed!

9 months ago

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John

I had a great experience with their service. Communication was excellent, and they were very reliable. Although I haven't compared them to other blinds, I found their responsiveness impressive. They addressed my issue promptly, delivered on time, and the installation was quick. Everything works perfectly!

9 months ago

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Luke

I found the product to be beautiful and durable, which is a significant plus for me. However, I prefer not to discuss it further. Overall, my experience has been positive, and I appreciate the quality.

9 months ago

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Samuel

I had a mixed experience with the service. While they communicate well and are prompt in answering questions, repairs took longer than expected. I had to wait several days for a leak and air conditioning issues to be addressed. Ultimately, they resolved the problems, but the delays were frustrating. Overall, customer service is decent, but efficiency could improve.

9 months ago

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Kathy

I had mixed experiences with the service. While communication was good, scheduling took longer than expected for some repairs. However, when my air conditioning broke, I was able to quickly reach the previous inspector who came the same day. I appreciate that quick response, especially compared to the longer wait with the warranty service.

9 months ago

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Jeffrey

If an appliance is not repairable, they refuse to pay enough to even come close to replacing it. They sometimes have service people who are clueless. 2 months and dishwasher still not repaired .

10 months ago

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Terrence

I had a frustrating experience with the service. Communication was poor, and it took weeks to resolve a hot water tank leak. The technician scheduled didn't even work for the company anymore, causing significant delays. On the other hand, a previous repair on my refrigerator went smoothly, thanks to a competent technician. Overall, inconsistent service.

10 months ago

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Gary

I had mixed experiences with the service. Initially, they answered my questions promptly, but my warranty claim for an electrical issue was denied despite the technician's visit. However, the technician for my washing machine was excellent, though there were some initial hiccups. Overall, they worked it out in the end.

11 months ago

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Sergio

I've had mixed experiences with this Home Warranty company. Initially, they fixed my issue promptly with a technician who had the needed part, which was great. However, when I faced plumbing problems, the customer service was frustrating. I struggled to get help, and after multiple calls, I received no follow-up. Overall, my recent experience was disappointing.

11 months ago

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Harold

I've had mixed experiences with the service. They respond quickly to issues, but I've faced problems with unqualified representatives. I called for repairs on my garbage disposal, which was fixed promptly, but my air conditioning unit has been a nightmare. It's been weeks without a repair due to approval delays. Overall, their efficiency varies greatly.

11 months ago

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Nilda

I am very disappointed. There seems to be a loophole always so as not to cover the repair.

1 month ago

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Todd

My furnace broken over 10 times in the last 18 months and HWA will not replace it.

1 month ago

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Langston Jones

Prices have gone up but customer service has not

1 month ago

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Troy Womack

Had the wrong number for my phone! Didn’t fix my issue! Refused to refund my money!

1 month ago

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John Shoff

Haven’t taken the time to look for another company.

1 month ago

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Donald Day

Had home warranty for a long time. They deny too many claims.

1 month ago

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Verified Customer

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Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

3 months ago

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Tammy

I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time. tis made perfect sense as to why I was experienced the issue with the dishwasher, See below: EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years," said Hakim. "We welcome the team and are excited to bring new technology to improve and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.

1 year ago

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Gerard

I've had good service overall, with quick responses, but my project remains unfinished due to plumbing issues. While the technician was skilled, the wall repair after plumbing work was not done well. I also had a furnace replaced promptly, but the warranty coverage was lacking, and the plumber struggled with the repair. Overall, mixed experiences.

1 year ago

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Sharon

I had a mixed experience with the service. While they promptly fixed my washing machine and ice maker, I faced issues with a refrigerator repairman who broke my door. I believe the company should take responsibility and contact him directly since they sent him to my home. Overall, good service but communication could improve.

1 year ago

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Janet

I had a frustrating experience with my home warranty service. While the initial faucet repair went smoothly, my water heater issue was mishandled by the plumber, leading to incorrect reporting and ongoing problems. Despite paying for the warranty, I ended up with unexpected costs and no resolution for my water heater. I wouldn’t recommend this service based on my experience.

1 year ago

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Daniel

I found the service helpful overall, but I struggled to connect with a human representative and ended up talking to a chatbot instead. While the repair team was great and completed the work efficiently, I wish I could have spoken to someone before they arrived. The waiting period for my stove repair check was also confusing.

1 year ago

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Anonymously

I've had Home Warranty of America for years, and this is the first issue I've faced. While they initially responded well, I've been disappointed with the slow follow-up. My oven has been problematic, and despite multiple visits, the repair hasn't been successful. Communication could improve, as I've had to reach out several times for updates. Overall, my experience has been frustrating.

1 year ago

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Justin

I had a mixed experience with customer support. While they were easy to reach, I found the answers confusing, especially regarding the evaluation scale. Additionally, I faced plumbing and water heater issues, but the responses I received didn't address my concerns effectively. Overall, I wasn't satisfied with the assistance provided.

1 year ago

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Michael

I had a mixed experience with the service. While I can't comment on the first question, I had to call a repair person for my leaking refrigerator. She did a wonderful job fixing the issue and stopping the leak in the freezer. Overall, I'm satisfied with the repair service.

1 year ago

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Gregory

The customer service was helpful, but I felt they didn't cover everything I needed. I had a prompt repair on my refrigerator, which was great, but I'm still uncertain about my garbage disposal; they said it wasn't completely broken yet. Overall, a mixed experience with some positives and areas for improvement.

1 year ago

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Nancy

I had mixed experiences with customer support. Sometimes it’s hard to get a clear answer, and I often wait days for responses. However, when I needed urgent help with my washing machine, the technician quickly diagnosed and fixed the issue. Unfortunately, I’m now dealing with a broken pipe that needs repair, which is causing leaks.

1 year ago

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Jennifer

I had high expenses and felt the support I received was lacking. I ended up paying more for repairs than if I had handled it myself. Additionally, after an inspection, there was confusion about whether my pool pump needed replacing, which led to issues with coverage. Overall, I was disappointed with the service and response.

1 year ago

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Verified Customer

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Alison

Everytime I try to call to talk to someone about an issue we had had at our house, no one can answer my questions. I have an issue with my stove that couldn’t be fixed in a timely manner. My plumbing issue resulted in having to assign a second plumber. We had two different people come to few our fridge to fix it, but the technician couldn’t fix it. They suggested that the fridge be replaced. Your company failed to replace our fridge as noted that we would have to prove it was the fridge in the home inspection in order to repair page. Unfortunately, the home inspector didn’t include the fridge the seller left us. This resulting in us having to pay out of pocket for a new fridge. This is the worst home warranty company I have ever worked with. The service providers and the home warranty companies do not communicate effectively. For example, we had to miss one appointment because the home warranty company reported a different service date and time than the service provider received.

1 year ago

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Verified Customer

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Larry Bobenhausen

The electrician was very kind and patient, but on the day he was scheduled to arrive and wanted Duke Energy to be here he supposedly had a flat tire and never showed up. Additionally, he showed up the next day with the main breaker that said he was not allowed to install it because apparently you have some kind of litigation problem with Duke Energy. Meanwhile, the next Electrician determined that my main breaker was not bad it was the breaker box in my unit which showed obvious water damage which had created pitting on the plate that the breakers rest on which was causing my intermittent energy problems. I ended up paying another electrician to replace the breaker box in my unit for $2000 and have not had an issue since. The water damage in my breaker box was obvious, and don’t know how it could have been diagnosed as a problem with the main breaker on a different floor in a utility room. I have now paid for a service call for something that is not covered.

1 year ago

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Verified Customer

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Ronald Owens

I have submitted a review already, but if you want to hear it again...let's go. I was incredibly disappointed when we called on sunday about our electrical breaker box that was crackling and hot and the response we got was, " a company will come on Tues". Really? So the fact that there was a possibility of an electrical fire was not important enough to be considered an emergency? Essentially saying to us- keep your fingers crossed until Tuesday. If we were an elderly couple or a single mom with no knowledge of home repairs, we wouldn't have known how to trip the circuit that was faulty. It is currently winter, and it turned out to be the heater breaker; so by default anyone else would have not tripped the HVAC breaker. Our policy was created in2018 when we bought our home, yet the associate at HWA tried to correct me by saying our policy was created in 2021...no, that is when it was renewed for that year. She had no know of the previous repairs we've submitted through HWA, other than the recent garage door repair. That repair we had to pay the $125 deductible along with an additional $750 because HWA only paid for the part to be replaced; really? So we have paid $1200 for the year of coverage (our yearly fee has almost tripled since 2018) and we have had to pay more for each repair submitted through HWA and with the most recent event being fresh in our minds-we will not renew and will find a company that actually knows how important the policy holder is. At $1200 a year, I'm sure there is a company that understands the importance of not only the policy holders yearly payment, the deductible payment, but also the safety of the policy owner. Will not renew with nor will we recommend HWA.

1 year ago

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Verified Customer

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Gus Christo-Barker

Well ever since the technician came I’m still waiting for the work to be done. Very, Very, Very disillusioned about the situation, very disappointed about the lackadaisical response from HWA. Very discouraged that despite it’s the season of Winter HWA would show little interest in the restoration of the only hot water heater in our home. What a company!

1 year ago

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David And Carrie Keith

Nothing seems to be covered. Have had problems with the Heating/AC. Had to pay $3000 for a new unit. The next problem with the unit was covered after the $75. Now the unit has another problem and it's going to cost over $500.

1 year ago

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Leneisha

I put in three claims and a month later finding out all three are approved however never heard back from any of the contractors to come and actually do the work. I’ve gotten many calls to renew warranty, but no calls in regards to rendering services for the claims put in when I finally talked to someone. I was told that I couldn’t get any of the services performed because they were unable to open up the claim since it expired two days Ago. I am livid. I purchased a warranty in full as well as paid the deductible for three different contractors just to receive none of the service money. Just gone to waste and was told that there was nothing that could be done about it.

1 year ago

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Penny

We had an issue with our toilet and contacted HWA. They sent out a repair person. We not only had to pay the $100 fee, but HWA said the problem we had wasn't covered by them. Really?! It cost us an additional $642! All that was needed was toilet removal and and snaked out. We were thoroughly surprised by this. This was after we had called HWA a month before for the same problem. Had we have known it wouldn't be covered, we would have called a reliable plumber we trusted. It should have been covered as this was a similar problem the month before. HWA should have covered it. You should stand by what you sell.

1 year ago

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Teri

It’s very difficult to get a service technician out in less than 3-5 days and Home Warranty of America will offer to let you pick your own but they will only refund a fraction of what you pay. It’s a trap so that they don’t have to do any work! Their representatives are rude. They overcharged me for 8 months and when it was figured out they didn’t even apologize the rep just wanted to argue about how much of a refund they owed me. The price i pay as well as the amount I have to pay when i need someone to come out keeps increasing. They treat their contractors horribly as well, paying late and sometimes only after a threat of not working with them any longer. I wouldn’t recommend this company to anyone

1 year ago Edited December 5, 2024

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Verified Customer

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Davin

I had a good experience with customer support; they are helpful when things run smoothly and put in effort even when issues arise. However, I faced a problem when I needed to use my warranty for a dryer vent repair—the wrong company was sent, leading to a charge I had to cancel. Now, I'm left searching for a handyman since the vent isn't covered.

1 year ago

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Michael H. McCarthy

They state that they only have to pay “covered costs” and they claim their cover costs are an amount which is ridiculously unreasonable (e.g., $1,000). No contractor can do the work for the amount that HWA says it costs, but HWA allows the contractors to charge for “non-covered costs”. HWA deals with shady contractors who then create “non-covered costs” with things like “bring up to code” and then they charge the difference between what HWA is paying and what it would reasonably cost to replace the appliance (e.g., $2,000). Neither HWA nor the contractors will provide the customers with any details or rationalization for how they arrived at these charges, so if the customer wants HWA to replace the appliance and pay for “covered costs” ($1,000) they are forced to pay the contractor out-of-pocket for “non-covered costs” (e.g., $2,000). As a result, the customer is actually paying the bulk of the expenses to replace the appliance instead of HWA, who is required to do so under their contract.

1 year ago

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Mark

sometimes the service takes a bit long to get a contractor to take care of your issue. the fact that the deductible is increasing and the cost is almost $1,000 a year has me looking else where for a less expensive option. usually when the service is done, it is pretty good.

1 year ago

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Malicia Wilson

If I could rate this a zero, I would. The customer service has been absolutely awful. I was given an appointment to have my washer repaired (already paid the $100 deductible) and no one came. Then I was told it was rescheduled for today after waiting for 4 hours last time. The claim information still lists the first date and I have not heard from any vendor saying they are coming today. I don't know the vendor or any details who is supposed to come today - only your response to me that they are coming but the details on the claim have not been changed. I am sitting here with a washer that is not working properly and should be covered by the warranty. I have paid the deductible already to HWA and cannot seem to get anyone to care that we still don't have it repaired or communication that is correct. This is by far some of the worst customer service I have ever encountered.

1 year ago

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Michelle

They truly stick to their word and make it easy to file a claim, they use reputable companies that don’t try and upsell anything and get the job done.

1 year ago

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Raymond

Things are terrible. Been using Home warranty of America for five years. I have a heating and air unit that I service regularly whenever I have an issue it takes 5 to 10 days to get a contractor out and when they show up, they’ll just Band-Aid the problem with minimal work as possible. I’ve always been told by the warranty company that if I had a problem they would cover it even if the unit failed. Now I’m having problems again this winter I’ve been 12 days without heat finally got a email from them telling me I owe $950 because they don’t cover the work. The contractor is requesting to be done. I’ve gone through multiple conversation with them regarding what is covered never been told I would have to pay more than $100 out-of-pocket. A couple years ago I was going to cancel my coverage and go with another company they assured me I would never have to pay more than $100 out-of-pocket and now I have this $950 bill from the technician. I would have to say this company ranks as one of the worst. I’ll be going back to Choice home warranty had better experience with them on my first house

1 year ago

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Verified Customer

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james kraft

This is the worst company I have ever dealt with. I made 3 claims in 3 years, and had to fight every time. It took 7 weeks for them to get someone out to fix my garage door, then they denied my claim. A week later they approved it, but I had already paid the company the entire bill. I still haven't gotten reimbursed. My a/c blower fan quit. They denied that claim also by saying it wasn't normal wear and tear. They finally gave me 400 bucks on a 1500 dollar bill. I pay by the year and they won't reimburse me for the rest of the year so as soon as it expires I am never ever gonna use or recommend them to any one.

1 year ago

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