Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Mark Broemmer San Antonio, TX

l have a covered refrigerator that needs parts for the lights to work but the recommended repair was declined because HWA says lights aren't necessary to have a properly operating refrigerator. I disagree!

1 year ago Edited January 10, 2024

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Ra Tay Springfield, IL

One star is still overrating HWA. They hide disqualifying repairs in different places of the terms of conditions. Their reputation is so bad in my area that technicians will not work with them leaving the customer either waiting and extended time for a repair or finding one through their reimbursement option. They stopped approving my claims after my refrigerator was diagnosed for replacement; and that only happened once I got BBB involved. They are so horrible they had to start up a different company called “Choice Home Warranty”. Do your research. BBB grades matter.

1 year ago Edited May 17, 2023

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Rosalee Cabrera Sacramento, CA

I was disappointed with the the length of time it took to have intervention from a plumber. Our appointments set up by the warranty company were changed twice. Our plumbing issues got worse. We had no functioning bathroom for about 5-6 days. The plumber that came out could not do the work needed, so we were desperate and hired someone on our own. We had to also get restoration services since there was damage to dry wall, carpets and flooring. Nit happy at all!!

10 months ago

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Michael Werner

Dealing with the contractors and approvals is beyond frustrating as I sit in a house with no ac when it is almost 90.

3 months ago

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Trazel Mack

Very unprofessional case manager. I will not renew with this warranty company at the end of my warranty period.

3 months ago

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Virginia Hull Kansas City, MO

When your water heater goes out, and if you are paying a company to be there for you at a time like, it shouldn’t take 5-6 days for them to get you an appt to get it fixed. When it took over a month to get my washer fix and I realized I could have paid for what a washer cost with the $100 service call plus the 4 weeks to the laundromat. You start to ask yourself what are you paying this company for?!? What surprises me is that they were recommended to me. They got three stars because they have sent competent people to do the work. Except the washer. I had to Replace thy because it worked for 4mos before it died again with the same problem. I wasn’t about to wait a month again for a piece to fix it.. at that point I could buy a really expensive washer. So I have them still but I will be cancelling my payments. I will try some one else, but maybe they are all like this. I don’t know. It’s disappointing.

1 year ago

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deborah Winter Springs, FL

Their response time is good, always professional, and they fix the problem. I know everything costs more, I would like them to tell me prior to raising monthly fee. It went up 10$ without warning me or I missed the notice. All in all for me it is worth the money esp on big appliances or air conditioning etc. It is amazing how They get things running again and I appreciate their service. 4.5 stars Thank you all, Deborah Jackson

1 year ago

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Joleann Beene DeSoto, TX

Whereas I was pleased that my hot water heater was replaced, I still had to pay out of pocket $455 for non covered items to "bring up to code". The plumbing company had to remove the trim off my door in order to install the larger replacement hot water heater. This resulted in additional cost to me to have the door and wall repaired. In today's times, it is difficult to pay out a monthly amount (for the highest package offered) and when you do attempt to use it, most times the claim will be denied because the required replacement or service is not covered. To add insult to injury, the monthly premium is going up. I am now on a fixed income and will have to seek another warranty company to switch to. I will not miss HWA at all.

1 year ago

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Nancy

HWA was prompt in sending someone out to inspect my oven and he found the problem right away. The technician assigned me a claim number, ordered parts, they were delivered within three days and were installed the forth. I couldn’t have asked for more efficient service! I’m very pleased, to say the least!!

1 year ago

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Jewel Pearland, TX

What I like about you is that you are upfront about what the warranty covers and the deductible each claim requires. and the contractor they sent out was honest and upfront about what all the deductible covered thumbs up for the team 👍

1 year ago

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Alvin Toups San Jose, CA

I have had HWA for 15 years since I purchased my home continuing an existing contract the previous homeowner had. If you can wait 4 weeks or so for a repair it will work out for you. HWA has replaced the outside portion of my AC unit as well as the inside portion portion and the thermostat on different occasions (Freon is extra) so it is a big plus. Unfortunately I had to suffer 5 to six weeks of mid summer heat each time this happened. However when my water heater went out they were unable to find a technician immediately and have an option to pay a portion of my technician’s fee upon approval I took that option. After a week long battle I decided to wait and let HWA do the repair. After another week or so battle with HWA who now insisted that I choose to use my own tech they could not provide one. My tech refused to deal with HWA. I ended up paying over $1200 for a replacement water heater. My mistake, wait 4 weeks and let them do it. The Final Straw. AC freezes up, contact HWA, appointment schedule one week. No show. Pissed, called HWA, a Technical arrival that evening to access problem and summit claim. Next day got an Email saying the Freon leak was not covered because it was external to unit. Pissed I called a local company that was ready to repair quoting close to $1000 to recover, repair, then replace Freon. Called HWA to cancel contract. I was referred to a Conflict Resolution who called me back within an hour. At that time I found out my contact was being served by Choice Home Warranty who did not have a history of my repairs. After I gave my history with HWA and justification for coverage much more reasonable price that allowed them to do the repair and me to keep the contract in force. Patience is a virtue.

1 year ago

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David Roberts

They responded next day to a broken garage spring. The repairman informed me that the current setup for my garage door was incorrect and cheaply thrown together. Also, my garage should have had 2 springs instead of one. He fixed everything up to code with just adding the cost of the second spring. I was very happy with their service.

1 year ago

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Andrea

Per my policy, I have certain septic services, but there are no companies available,,nobody returned my call so I paid for it out of pocket. Customer service isn't fantastic,,,I get several emails for my last repair that contradicted each other. Hwa emailed me service dates when in fact the technician was already at the property. Hwa told me it was approved,,then emailed me and told me it wasn't, I then called Hwa and the person I talked to had no idea what was going on. I don't think the actual operators know what emails Hwa sends which causes confusion. My techs have been pretty good and my last tech was actually fantastic.

1 year ago

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Richard Concord, NC

My first occasion to use HWA was a truly positive experience. Almost immediately after submitting my claim I received follow up and assignment of my service. Great communication through out the process and a terrific tech addressed and repaired my situation within 48 hours. I highly recommend HWA while hoping I don’t need service again soon😉

1 year ago

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John Park Ridge, IL

Customer service has gotten much better. Also, the turn around time to get things fixed has gotten better as well. Only thing I dislike is that they give you a gift card to Lowe’s instead of giving you a check to buy appliances that can not be fixed. I’d like to chose where I go to buy things not having to go just to Lowe’s.

1 year ago

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Karen Crowley Buda, TX

I sent 2 claims in on the same day in mid-January. My leaking refrigerator claim was handled quickly and efficiently. My claim regarding my garbage disposal was slow in being processed, and a workman showed up on a Sunday afternoon, totally unannounced. He looked at the disposal, said it needed replacing, took a bunch of pictures, and took my $75. He said it was a premium disposal so it would take a while to get processed. When I hadn't heard anything after 5-6 weeks I requested information and was told since it had been longer than a month I would need to submit a new claim. I was not happy but I did it. A repairman was at my house within a few days and was able to replace it on the spot. Of course, I did have to pay another $75 for his visit, but he was very professional and took care of everything. I think when I pay over $800 a year for my warranty the service could be better.

1 year ago

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Az Home Owner Phoenix, AZ

When we had an issue with our pool pump and it wasn’t fixed the first time, they did a recall and didn’t charge me another service fee, which I was grateful, there was a small communication issue, but someone else got on the phone and got it done. Loved the people they sent out.

1 year ago

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Dan Chicago, IL

We have luckily only needed to use it a few times. But it has been a huge benefit every time. Always helpful and responsive to your needs and we have had very good service from the technicians they send out. Definitely worth the cost and the savings.

1 year ago

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Theodore Anderson St Louis, MO

The warranty request process was seamless. I was contacted by the service provider to confirm a date and time. The technician arrived in a timely manner and finished the repair in less than 30 minutes. I was totally satisfied.

1 year ago

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Cheryl Frankston, TX

I liked that they addressed my claims right away. A problem was that they didn't have contractors, who say they don't like working for HWA because of what they have to go through to get an approval for their bill. Otherwise, they did get the items fixed that we had to claim. They make it VERY hard to cancel your membership & I was not happy with that.

1 year ago

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Penny Sheridan, AR

HWA has been amazing in responding to each of our issues. Our home is 16 years old and we have owned it for nearly 5 of those years. Everything that needs replaced is going down and we have appreciated how quickly they have someone check on things and even complete replacements when needed.

1 year ago

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Sharon Chicago, IL

I like when I have a home issue, when I call, customer service are helpful and they alwt find nearby repairmen in my area who will come out and assist me... I would definitely recommend Home Warranty of America to friends and family.

1 year ago

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Mandy D

I've had HWA since 2016. They were amazing up until 2019/20. Definitely not as good as it used to be but not terrible. They almost never are able to find a contractor to do any service call, no matter what it is, so if you want it fixed you have to do the reimbursement option with finding your own contractor and you always end up paying more than your service charge. They say that you can file a claim 24/7 and will get a response within 10-15 min. That is not the case! If you have an emergency or the contractor comes after hours or the contractor ends up coming on a weekend and they are not available to help you get an pre-approval for the service you will pay 100% out of pocket, if it happens to be during business hours when the contractor comes and you are able to file for the reimbursement option it takes anywhere from at least an hour to get an approval and almost always the contractor is unable to wait around for a response but if you have then fix it before it's approved you will pay 100% out of pocket. I don't know if it's that contractors are not wanting to work with the warranty company or not but if it's not an emergency it's absolutely worth waiting for them to assign one. My last service call. They approved the work to be done minus the $75 service call fee but when we received the check it was over $90 shy of the amount owed, this doesn't happen when they find a contractor. The time before we had a claim for over 3 weeks without them finding a contractor we woke up on a Saturday morning to the pipe breaking and a flood we had no choice but to call a plumber, it cost over $2,000 to be fixed and they refuse to cover any of it because we did not get a pre-approval, it was a Saturday afternoon and there was nobody to review the claim and approve it and our kitchen was flooding damaging the cupboards, drywall and floor. 2019 and before they were amazing to work with.

2 years ago Edited January 10, 2024

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Dragica

Positive experience! Money save and Peace of mind.

4 months ago

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Kia Bowen

4 months ago Edited July 17, 2024

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Gabriel

Easy to use portal and fast responses to claims

4 months ago

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Ratul

Prompt, Timeliness, Transparent, Knowledgeable

4 months ago

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Stanley Kwong

Slow response from repairman. Also, repairman keep changing time.

4 months ago Edited July 16, 2024

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Yolande M James

Very professional and fast service I had no problems

4 months ago

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Zdenka Smith

Great team to work with and service is superb!

4 months ago

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Curtis

Professional service and customer service was excellent.

4 months ago

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Greg Miller

I don't have any specific comments for this question.

4 months ago

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Delon

Quick and painless resolutions when needed.

4 months ago

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Jason

It took over a week to get a technician out to look at my air conditioner and another week to get the part. I called other places and they could come out the same day but weren’t covered by the warranty.

3 months ago

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Richard Boynton Beach, FL

They are very responsive and got the job done in favorable timing.

8 months ago

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Michael Monteleone

Customer service doesn't know what they're doing misinformation from two different employees two different stories. The fact that you have to make an email appeal just to speak to your manager is just unprofessional

9 months ago

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Patrick Conroe, TX

I am still waiting for a repair person to fix my refrigerator. It has been over a week since I called in my problem. If "you are so slow in responding, you should delay sending out "last" chance survey requests.

9 months ago

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Andy

I used it a couple of weeks ago, I kept calling and calling, but they never followed up. They don't listen, and they don't read their notes.

9 months ago

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David

They're very prompt. I called they came out and fixed the situation. No problem.

9 months ago

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Terry

Hot water heater went out. I called them, they sent a repairman out, and then they replaced it.

9 months ago

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Richard Suffolk, VA

My experience was one of the worst of my life! Trying to get some one on the phone to talk about the problem and getting any problem solved was nearly impossible! Very frustrating and no one really seemed to care.

9 months ago

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Gonzalo

Your company gave me a new A/C unit. Also, your company helped me with my washing machine.

9 months ago

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Kristin

They were very prompt. Our ice maker was having issues, and they came right out and fixed it.

9 months ago

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Maria

It was pretty easy. I called, they told me what was gonna happen, and it happened.

9 months ago

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Kristine Prescott, AZ

The response is within reasonable time. The technicians were friendly and professional.

10 months ago

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Annette Montgomery, REALTOR, GRI, Wolf Real Estate College Station, TX

I'm frustrated because I'm trying to get a second service call for the same problem and there is no human to call. also, Trying to get an appointment in February, and the calendar doesn't go out that far.

10 months ago

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Lori Weir Upland, CA

Home warranty of America was quick to respond, but the company that was sent out was not very good, so that's why it's 3 stars

10 months ago

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Audrey Wichita, KS

They have always been quick and always approved my claims, so I appreciate that.

10 months ago

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Clarence Jackson Chicago, IL

We put in a couple of claims for 2023 and everything worked out well to our satisfaction.

10 months ago

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Robert Faison

So far so good , I haven’t had any issues getting the repairs I need in a timely manner

10 months ago

Home Warranty of America Reviews