Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Carla Brown

Waiting for microwave to be reassigned to new service man. Otherwise, the service has been great!

4 months ago

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eltee8

The assurance that if anything breaks or malfunctions you will help me.

4 months ago

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Barbara

Services were completed finally. It just took too long to get someone here to begin the repair.

4 months ago

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Day'Stanya Wright

Peace of mind is the best part of having home warranty of America

4 months ago

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Fatima Gordon Erlanger, KY

They get someone out fast to fix any issues I have. Longest wait for me has been 2 days.

8 months ago

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Lupine Digital Design

First time something broke, it surprisingly “wasn’t covered” according to the tech who came out. When I inquired about the coverage of the item on my claim, I received no response back.

8 months ago

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The Parks Family

We are living in Illinois with weather over 90 degrees. Our air conditioner died and we called HWA 6/17/24. They have made an appt for us with Sears home repair for 6/28/24. We will melt before then. Since we have had HWA, their coverage has significantly worsened (less than $500 to replace a $3200 cooktop) and their delays have become intolerable. We froze without heat for 6 days this past winter as well. No such thing as urgent for HWA. Take my advice: GO ANYWHERE ELSE FOR A HOME WARRANTY. THIS PLACE IS WORTHLESS.

5 months ago

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Shannon Barkley Lexington, IL

Although I've always had positive experience with the workers that come to me through HWA, I have had terrible service and time delays across the board. I have also been disappointed by my amount of coverage.

9 months ago

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Benjamin

I haven't had to deal with customer service too much, but the texting has been good, the messages and how quick they are to reach out.

9 months ago

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Anonymous

They do not follow through. I had two things happen in the last year and both of them, one was my stove at a rental went out and it was over 2 weeks before I finally got it taken care of. They tell you one thing and deliver another.

9 months ago

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Tjuana

I needed to use the warranty for plumbing issues. They came out and I wasn't happy with the results. They ended up having to come out twice and I wasn't happy with the result.

9 months ago

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Mark

2 weeks to get a service tech out only to have him deem my 4 yr old washer is not repairable. Then when your company decides to give me a third of what a new one cost but I reluctantly accept only to find out I now have to wait 30 days to get a Egift card at the most expensive place I've found to get the replacement.

9 months ago

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Trudi

I am 82 years old. The temperature outside was below zero and my heat went out. It took 7 days for hwa to get someone out to fix it. It took them less than 3o minutes but I had no heat the entire week. Terrible customer service also! It will not let me delete the word amazing - should be amazingly bad!

9 months ago

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Anonymous

I've always been able to work with your personnel and usually when I called in a claim, it was resolved in a reasonable length of time.

9 months ago

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Jennifer

Helpful. We had a hot water heater fail and they contacted the plumber and had a replacement unit in a timely fashion.

9 months ago

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Jeffrey

They are very understanding, got the repair work lined up quickly, and it was done in a reasonable time!

10 months ago

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Gerald

Wonderful customer service, always responded to my concerns and alleviates any problems immediately.

10 months ago

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Littley

I got feedback very quickly and service pretty quickly. It was just fast and friendly and everything went well.

11 months ago

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Skstewart Lakeland, FL

I love how no matter what i need I have an appointment within 24 hours. No problems with any services

11 months ago

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Barbara

They tried to get a solution. I needed a hot water tank and between the plumber and them, I wasn't pleased with the way the process went.

11 months ago

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Robert

I had a great experience with the support team; they were responsive and handled my details promptly. I didn't have recent phone interactions, so I can't comment on that. I also had an electrical issue, and they arranged for a contractor quickly who resolved the problem efficiently. Overall, a smooth process!

1 month ago Edited September 24, 2024

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Simply Michelle

The waiting time after a claim is to long when claims are made it always urgent but you have to wait two weeks from the date to be serviced that needs to be changed the wait is to long.

3 months ago

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Laura

This claim was super fast - they assigned a garage door repairman to assess the problem, and when he said it needed to be replaced, it was immediately approved. Not all claims have been this easy, but this one was awesome!

7 months ago

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Patty South Holland, IL

The service was very good the monthly fees are a little high but I did appreciate that the service was good and done in a timely matter.

11 months ago

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John M Blanchard Kenner, LA

Home warranties are worth every penny. Offsetting potentially burdensome repair costs. HWA's contractors are good quality service people.

1 year ago

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Nancy Scott San Rafael, CA

It took 3 weeks for HWA to send a technician to look at my broken dryer. Unacceptable response time! The technician was very good and fixed the problem, after he finally arrived. HWA needs to provide faster customer service for its customers!

1 year ago

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Connor Dimick Peoria, IL

They unfortunately take a really long time to find a technician to make it out to your home. They make good on their word to only charge you for the $100 service fee, but you just have to be prepared to wait 7-10 days after your appliance or whatever breaks until it gets fixed if you go through them.

1 year ago

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Richard League City, TX

Service quality and timeliness continue to decline. I stopped one of my HWA policies because they just were too slow and unresponsive to use for a rental property. Also their water heater replacement procedures are somewhere between unethical and stealing.

1 year ago

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Theodore Wynne

My wife and I was not satisfied with the electricians sent to repair our light. They were unable to Fully able and troubleshoot the problem with the light switch. We ultimately contacted another electrician who was on time and repaired the light switch in 30 minutes. The electricians from “Doctors “ we fill is not competent nor reliable.. That is how we feel about the job being done, ok. It was not Amazing.

1 year ago

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Lisa

It was a very straightforward process. When I had trouble with my HVAC system, I called and got service set up right away.

1 year ago

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Deb Hartmann Slidell, LA

I reach a person everytime I call. They are quick to get an appointment set up for my issue. The service people they use have been great.

1 year ago

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Michael Reed

I had one experience that was good and one that was not. I had a stove/microwave combo and the microwave just quit and they couldn't get it fixed. So they paid me to get a new stove. They paid me the money to go get it myself, which I thought was great. Although, they made it in gift cards, which was kind of tough, but we made it work. But then when I had an air conditioner go out, they offered to pay for just a super tiny piece of it. And I'm actually in the air conditioning business and I wasn't able to really invoke the warranty the same way to try to utilize my own people or anybody. And I realized the price that they were giving me for that was not what I could get it for.

1 year ago Edited November 3, 2023

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Shelly Montgomery, TX

This home warranty policy is supposed to cover appliances in the home that break or fail. We've had two appliance repair companies make several trips to our home to figure out why the dishwasher leaks all over the floor during cycles, and no one has been able to figure it out. HWA refused to replace the machine. I'm now out $300 for service calls and the dishwasher still leaks. This is sub-standard service, far below what I expected. I will not be renewing the policy with this company, they don't stand behind their contract.

1 year ago

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Cerline

I will be renewing it again. They were consistent with checking back to make sure that the appointments were scheduled or to give me a way to cancel.

1 year ago

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John

They were trustworthy. It was easy to get through and talk to someone to set up an appointment to have somebody come in.

1 year ago

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Viswanath

1 year ago

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Baoke

I got a water leak and then they were able to help me get it stopped right away. Great customer service. They always answer my question right away.

1 year ago

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R

They're very quick to answer back. Just recently I needed someone to come and check out my air conditioning units and it was done within 24 hours.

1 year ago

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DB Royse City, TX

We have been a loyal customer of yours for more than 14 years and I have referred dozens of my real estate clients to ONLY HWA. Now, when I needed your services, I had to wait 3 weeks to get someone to service my hot water heater. Also, you increased your charges this month to make them double what they were a couple of years ago. I am going with another Home Warranty who is reliable and is fair in their pricing.

1 year ago

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John Benton

We just recently used our warranty for some electrical issues and they came out and fixed it within a week. I wish they had more providers.

1 year ago Edited October 12, 2023

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Tony Genova Houston, TX

I have filed 5 claims for the same issue. Three times the contractor did not show up. One time the contractor only worked on septic tanks and my current claim is being disputed. I need my plumbing lines unclogged. They need to be water jetted and have them inspected via camera that can all be done through the house clean out. You are trying to say that you don't cover anything if they have to use the roof vents to do this work. I have had this done before and it was done through the main clean out on the house.

1 year ago

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Rick Zamora Mountain Home, ID

Always quick to respond it had somebody out the next day. It was amazing. Service was on time and paid for and great service.

1 year ago

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Chet Shermer Dallas, TX

We have been customers for 6 years and have had a great experience with claims. They use good companies for their work. Highly recommend.

1 year ago

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Wolf Laredo, TX

I was satisfied that the HVAC technician finally showed up and was able to get my 23 year old AC compressor to limp along for a little longer. It is holding up, for now.

1 year ago

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Sandra Combs Temple, TX

Not happy because I have the top plan with you and I’m still without my AC for going on 3weeks here in Texas. I have had 2 different people come out and give two different diagnosis the last one said it was because my coil evaporator was dirty and they said that’s normal maintenance and refused to send anyone else out to verify what the problem is until I pay to have the coil cleaned. So I will definitely not be keeping this company as my home warranty company. Why have the best plan when you’re still not being treated as such.

1 year ago

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Cheri Walker Colorado Springs, CO

Home Warranty of America is quick to respond to submitted claims to ensure the issue is taken care of in a timely manner.

1 year ago

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Ralph Van Dyke Idaho Falls, ID

This last claim was my worst experience with HWA. Lack of communication and technicians didn’t want to work with them. I felt I had no choice but to call Courtney to light a fire under someone.

1 year ago

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Annetra Kings Mountain, NC

My air conditioner was not working properly! Hwa replaced the unit within weeks! Great service ! Professional! And Great price !!

1 year ago

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Bishnu

So one of so one of my A/C units it's not working properly so I requested a claim and I just keep calling and they tell that someone will come and there are like 2 vendors which I was allocated and they rejected offer. They told they are not being paid by Home Warranty of insurance, so they are discontinued.

1 year ago

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Dion

Every time I submit a claim, they denied it. Even though other companies that are similar to them process the claim without any issues. My dishwasher and my ice maker from my refrigerator within the past two weeks they denied both claims for the exact same reasons. Within minutes of receiving the invoice work repair order from the service technician stating abuse when I wasn't even living in the house, things broke and just sat there as I had the house on the market to sell.

1 year ago

Home Warranty of America Reviews