Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Priya S Tampa, FL

Best Home warranty company. They get the tech out to your home in no time. They also work with you to set up a monthly payments for the premium. I would highly recommend this company.

2 years ago

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Brenda Evans Bel Air, MD

poor customer service and lack of communication. i had an ice maker by samsung to be repaired, HWA knew it was under warranty but still filed a claim. after i paid a tech $100, and he cashed it soon after leaving my home. HWA sent me a notice that my claim was not covered. i contacted cliams dept and set up a call time. I never recieved the call to help with the claim. I am out $100 because of the HWA customer service. I feel I should be reimbursed. sad situation and very unprofessional

2 years ago

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Michelle Hamm Belleville, IL

I’m glad I had HWA when my hot water heater rusted out and started leaking. I only had to place one phone call and they had a repairman come out to determine if it was a covered repair. Luckily it was and I saved hundreds of dollars.

2 years ago

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Brittney Honeycut Grapevine, TX

First time home owner here! I loved the timely service and convenience of making and managing the service call. Wonderful customer service. We will be extending our warranty here. Thanks for great service.

2 years ago

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Theoplis Matteson, IL

Have to do better on parts for Refrigerator. I had to wait a month for a part for a refrigerator. If the part is hard to find then replace the refrigerator. The cost of the part can’t replace a refrigerator. Also a unit such as a furnace or A/C unit shouldn’t be no more than one day to have someone to come and check it out.

2 years ago

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Sherna Mount Prospect, IL

I just used it recently for another plumbing issue. I ended up having to get a totally different plumber, and from what I was told by the 2nd plumber that I paid out of pocket for was the original plumber should have told me that I needed additional work done. The person came out and and did a temporary fix, that wasn't even the problem. So I had to pay another service fee for another service.

2 years ago

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Larry Wake Forest, NC

Everything has been great. My dishwasher wouldn't work and I called them and they took care of it and the service was prompt and efficient. They took care of it right away and they were very responsive.

2 years ago

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Robret Riverdale, IL

Our furnace was not working recently so we did a claim online and we actually got an appointment the next day. The technician came out repair the furnace and we paid the copay and that was it really easy. I find them to be pretty responsive and helpful.

2 years ago

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Anonymous Fredericksburg, VA

It took 10 days to fix my stove because we had to wait for parts. Usually in a matter of a couple of days the contractors are here to repair whatever needs to be done and I think that's pretty good.

2 years ago

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Geralyn Baton Rouge, LA

They automatically take the money out of my account every month. They have no problem getting their payments. However, if I'm paying you for a service and you do not have contractors that are going to be up to par with their professionalism and for their expertise, I do expect them to alleviate the issue and to be able to get someone that will. When I asked him this morning how would you guys be able to compensate me for being inconvenienced not only for my time but because I pay you guys monthly for this service, he said that they don't do compensation. So I had to escalate the call for to someone who then after I explained that for the third time, told me that they will waive a monthly fee for me for my inconvenience. So the fact the problem of the matter is, is that they really should have resolve this at like at first call type of thing instead of me having to escalate.

2 years ago

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Ryan And Sarah Chambersburg, PA

Last year our HVAC system went out. There was a leak and they wanted to send up their own service technician. The waiting time was long on HWA's timeline versus if we could have gotten our own technician in there. It would have been expedited. And that's similar to what happened this past year with the hot water heater too. They wanted to get their own service technician in there, so there's a wait time for that and then by the time the service technician got in there, they then serviced, the contractor decided that they didn't want to do the job and so it put getting a new hot water heater out by like a month. The communication is not the greatest.

2 years ago

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Kerry Kuna, ID

Dishwasher got clogged so they came out and found the problem, fixed it. It's a little expensive. I've used them twice in 4 years, but I guess having the peace of mind is part of it.

2 years ago

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Terry Midland, TX

The cost is too much for the visit. The last time I used it took two weeks for person to get here and then they had to change the date to a couple of days later. Guy came out, worked on it, said it needed a part, took two more weeks for the part to get in. So that's a month that went by without it being repaired. Slow to respond Takes a long time to get someone out to work.

2 years ago

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Steven Grow

Ver competent people in your office. They know the budinrss

2 months ago

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Medina Nogueras

The gentleman came out and fixed the issue

2 months ago

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Kristy Childs

Very professional and a great experience

2 months ago

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Lonnie Members

Awesome warranty always there for us and fast great work yall

3 months ago

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Barry and Virginia Bryan

Companies sent to do the repairs are terrific. Don’t like the ‘uncovered’ labor/material costs for some repairs.

4 months ago

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Michael

My Appliences Were Fixed When Somthing Went Wrong. Also Replaced When Could Not Be Fixed

4 months ago

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Lester and Susan Bernard

Liked quick response and most service companies ,AHW sent for various problems: appliances, garage door , HVAC. BUT one claim was mishandled!

5 months ago

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Valancia Jones

I like everything about the service and I would recommend this company to everyone.

5 months ago

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TSJ

I have had Home Warranty for over fifteen years. The coverage has been fine, however the customer service is not great.

5 months ago

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Latonia

It's been over a month and I'm still waiting to have my dishwasher fixed. Part was supposed to be ordered to arrive within a couple of weeks. Not heard from the repair company yet.

7 months ago

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Ramiro

7 months ago

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Steve

I had a mixed experience with customer support. While getting answers felt like pulling teeth, I did have a positive experience when I had my dryer repaired. However, when my stove burner malfunctioned, the compensation offered was disappointing and wouldn't cover the cost of a new burner or installation.

7 months ago

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Arica

Decent services with good customer service. The technicians can sometimes be unreliable. Read your contract carefully because even at the highest coverage level there are a lot of things that are not covered.

8 months ago

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Natasha

I had a disappointing experience with my warranty service. The technician did good plumbing work, but the job was left unfinished, and the wall was not properly repaired. Additionally, my recent claim for a high-value microwave was poorly handled; they offered an unacceptable replacement amount. I've used better warranty companies in the past, and this service has fallen short.

9 months ago

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Anonymously

I recently switched to this home warranty and so far, I'm happy, but it's still new for me. I had to use the warranty for my dryer, which was a total loss. While I appreciated the prompt service, the replacement process left me feeling frustrated as the price offered for a new dryer was significantly higher than retail. Overall, I hope future experiences improve.

9 months ago

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Michael

Claim and appointment process was simple. The vendor was excellent, we had great communication and he was flexible around my schedule.

10 months ago

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William

I found the support to be responsive, but the compensation for appliance replacements is inadequate, only offering wholesale prices. My experience with service was mixed; one company failed to fix my dishwasher, while another successfully replaced my AC motor. Ultimately, I had to replace the AC myself. Overall, the service has its ups and downs.

10 months ago

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Alex

I've had mixed experiences with my home warranty service. While I've received good feedback for some repairs, there were issues with plumbing that weren't resolved, leaving me to pay out of pocket. I also faced limitations with coverage on my dryer repair. Overall, it's been a blend of positive and negative interactions.

10 months ago

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Jose

I had a frustrating experience with customer service. The representative seemed caring, but I faced a lot of runaround regarding my claim. It took months to get any satisfaction about my air conditioner issue. Additionally, when my roof started leaking, they promised assistance but couldn't find anyone to help, forcing me to hire someone myself.

10 months ago

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Denise Malloy

I had a great experience with the warranty service. They responded quickly to my calls and sent competent technicians who resolved my washer and dryer issues efficiently. While the first technician missed checking the drying function, they promptly sent someone else to fix it. Overall, I'm pleased with the responsiveness and quality of service.

10 months ago Edited January 8, 2025

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Kathleen

Their representative Ryan was very virfisl and helpful

1 month ago

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Teri

It’s very difficult to get a service technician out in less than 3-5 days and Home Warranty of America will offer to let you pick your own but they will only refund a fraction of what you pay. It’s a trap so that they don’t have to do any work! Their representatives are rude. They overcharged me for 8 months and when it was figured out they didn’t even apologize the rep just wanted to argue about how much of a refund they owed me. The price i pay as well as the amount I have to pay when i need someone to come out keeps increasing. They treat their contractors horribly as well, paying late and sometimes only after a threat of not working with them any longer. I wouldn’t recommend this company to anyone

1 year ago Edited December 5, 2024

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Davin

I had a good experience with customer support; they are helpful when things run smoothly and put in effort even when issues arise. However, I faced a problem when I needed to use my warranty for a dryer vent repair—the wrong company was sent, leading to a charge I had to cancel. Now, I'm left searching for a handyman since the vent isn't covered.

1 year ago

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Michael H. McCarthy

They state that they only have to pay “covered costs” and they claim their cover costs are an amount which is ridiculously unreasonable (e.g., $1,000). No contractor can do the work for the amount that HWA says it costs, but HWA allows the contractors to charge for “non-covered costs”. HWA deals with shady contractors who then create “non-covered costs” with things like “bring up to code” and then they charge the difference between what HWA is paying and what it would reasonably cost to replace the appliance (e.g., $2,000). Neither HWA nor the contractors will provide the customers with any details or rationalization for how they arrived at these charges, so if the customer wants HWA to replace the appliance and pay for “covered costs” ($1,000) they are forced to pay the contractor out-of-pocket for “non-covered costs” (e.g., $2,000). As a result, the customer is actually paying the bulk of the expenses to replace the appliance instead of HWA, who is required to do so under their contract.

1 year ago

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Mark

sometimes the service takes a bit long to get a contractor to take care of your issue. the fact that the deductible is increasing and the cost is almost $1,000 a year has me looking else where for a less expensive option. usually when the service is done, it is pretty good.

1 year ago

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Malicia Wilson

If I could rate this a zero, I would. The customer service has been absolutely awful. I was given an appointment to have my washer repaired (already paid the $100 deductible) and no one came. Then I was told it was rescheduled for today after waiting for 4 hours last time. The claim information still lists the first date and I have not heard from any vendor saying they are coming today. I don't know the vendor or any details who is supposed to come today - only your response to me that they are coming but the details on the claim have not been changed. I am sitting here with a washer that is not working properly and should be covered by the warranty. I have paid the deductible already to HWA and cannot seem to get anyone to care that we still don't have it repaired or communication that is correct. This is by far some of the worst customer service I have ever encountered.

1 year ago

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Michelle

They truly stick to their word and make it easy to file a claim, they use reputable companies that don’t try and upsell anything and get the job done.

1 year ago

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Raymond

Things are terrible. Been using Home warranty of America for five years. I have a heating and air unit that I service regularly whenever I have an issue it takes 5 to 10 days to get a contractor out and when they show up, they’ll just Band-Aid the problem with minimal work as possible. I’ve always been told by the warranty company that if I had a problem they would cover it even if the unit failed. Now I’m having problems again this winter I’ve been 12 days without heat finally got a email from them telling me I owe $950 because they don’t cover the work. The contractor is requesting to be done. I’ve gone through multiple conversation with them regarding what is covered never been told I would have to pay more than $100 out-of-pocket. A couple years ago I was going to cancel my coverage and go with another company they assured me I would never have to pay more than $100 out-of-pocket and now I have this $950 bill from the technician. I would have to say this company ranks as one of the worst. I’ll be going back to Choice home warranty had better experience with them on my first house

1 year ago

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james kraft

This is the worst company I have ever dealt with. I made 3 claims in 3 years, and had to fight every time. It took 7 weeks for them to get someone out to fix my garage door, then they denied my claim. A week later they approved it, but I had already paid the company the entire bill. I still haven't gotten reimbursed. My a/c blower fan quit. They denied that claim also by saying it wasn't normal wear and tear. They finally gave me 400 bucks on a 1500 dollar bill. I pay by the year and they won't reimburse me for the rest of the year so as soon as it expires I am never ever gonna use or recommend them to any one.

1 year ago

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Brian

I had 3 different AC companies come out for the same thing. First they approved a new unit then the company did not want to do the job so a new company came out and we had to start from the beginning. Second company made an excuse they could not access the air handler. 3rd company came out and they replaced the R22 compressor with a new one and the contractor used the wrong freon which now ruined the whole system. The warranty company admitted the fault but would not take responsibility for THEIR contractor. If you Google the contractor you see he was arrested for swallowing bags of marijuana to elude capture. Great people they have coming to your home. I presented at their request estimates to replace the unit which was $7400. They only wanted to pay $2880. With much threats they finally agreed to $$4850. In the beginning they wanted me to pay for modifications when is clearly states in my contract that I paid for a contract that included modification. STAY AWAY, their goal is not to pay but to rather to things the cheap way.

1 year ago

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Tinsley

I've had a frustrating experience with customer service. Communication has been poor, and I'm still waiting for my refrigerator to be fixed after a month. I paid out of pocket for a technician who suggested getting a new fridge due to hard-to-find parts. They tried to use used parts, which the technician refused to install. I'm still without a fridge.

1 year ago

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Judy

I found the service easy to use and efficient. They were prompt in addressing my garage door opener issue, showing up just a couple of days after I reached out. I usually rely on my warranty when appliances break down, like with my washing machine and dishwasher, and this experience reaffirmed that choice.

1 year ago

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Rick

I had a mostly positive experience with timely and effective service from the maintenance team when I moved in. They addressed my HVAC and plumbing issues promptly, despite some initial hiccups in scheduling. Overall, the staff was great, and I appreciated their responsiveness and professionalism.

1 year ago

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Praveen

I had mixed experiences with service calls. Initially, I struggled to get through to anyone, but it improved recently. After multiple visits from a less competent technician who only replaced parts, I finally got a reputable GE technician who fixed my refrigerator. The plumbing service was prompt and satisfactory. Overall, some technicians need improvement.

1 year ago Edited October 23, 2024

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Anonymously

I've been without a refrigerator for a month due to poor communication from customer support. After paying for a technician to assess the issue, I was told the parts would be hard to find, and when they did locate some, they were used. The technician refused to install them. I'm still waiting for my air conditioner to be installed as well. Very disappointed with the service.

1 year ago

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Jennifer

I've had mixed experiences with customer service. They respond quickly, but often just provide information that's already online without much help. I had a leak fixed, which was great, but I've also faced repeated issues with my microwave despite multiple visits. Overall, I appreciate the promptness but feel the effectiveness could improve.

1 year ago

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Harold

I've had a frustrating experience with my home warranty provider. Despite years of service, getting issues resolved has become increasingly difficult since the company changed hands. Communication is a challenge, and I've had multiple visits for repairs that remain unresolved. The service feels unreliable, and I find the fees unreasonable. Overall, I'm disappointed.

1 year ago

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