Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Alice Lee Penrod San Antonio, TX

We have had 3 claims this late month. 2 were quickly repaired - same company and technician. Very happy. The 3rd was serviced by Sears. The parts have been ordered as of 6/14. No parts have been shipped yet. I don’t understand why it is taking so long? I am unable to use my oven for almost a month.

3 years ago

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TIna Shumate Republic, MO

It was a great experience. From filing the claim to getting fixed. Had a service rep here in no time at all. Brought the parts he would need. He was very professional and pleasant. It was fixed in no time at all.

3 years ago Edited January 10, 2024

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Richard

They do try and I know that they have rules to follow. I'm just thinking they could do a better job. Every time I use the warranty, they send somebody out in about 3 to 4 days and they usually do the job. The guys come out and fix it, so it's no big deal. Even though they're replacing something that costs $400 they replace it with something that cost $70. Maybe I'm expecting too much. But they keep going up in the price and the quality doesn't go up, something's wrong there.

3 years ago

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Lynn

I've used my warranty a couple of times. What happened is they choose a vendor that lives pretty far away instead of going with someone locally where I live. It's a big city. They're going way out in the country, 60-70 miles away.

3 years ago

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Michael

I used them for replacing a hot water heater. The service was good by the company that installed it. The Home Warranty did a good job on approving it, but I was overcharged for additional fees and I've been waiting over a week for clarification that they made the mistake and that they're going to give me my refund for the difference.

3 years ago Edited January 10, 2024

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Priya S Tampa, FL

Best Home warranty company. They get the tech out to your home in no time. They also work with you to set up a monthly payments for the premium. I would highly recommend this company.

3 years ago

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Brenda Evans Bel Air, MD

poor customer service and lack of communication. i had an ice maker by samsung to be repaired, HWA knew it was under warranty but still filed a claim. after i paid a tech $100, and he cashed it soon after leaving my home. HWA sent me a notice that my claim was not covered. i contacted cliams dept and set up a call time. I never recieved the call to help with the claim. I am out $100 because of the HWA customer service. I feel I should be reimbursed. sad situation and very unprofessional

3 years ago

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Michelle Hamm Belleville, IL

I’m glad I had HWA when my hot water heater rusted out and started leaking. I only had to place one phone call and they had a repairman come out to determine if it was a covered repair. Luckily it was and I saved hundreds of dollars.

3 years ago

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Brittney Honeycut Grapevine, TX

First time home owner here! I loved the timely service and convenience of making and managing the service call. Wonderful customer service. We will be extending our warranty here. Thanks for great service.

3 years ago

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Theoplis Matteson, IL

Have to do better on parts for Refrigerator. I had to wait a month for a part for a refrigerator. If the part is hard to find then replace the refrigerator. The cost of the part can’t replace a refrigerator. Also a unit such as a furnace or A/C unit shouldn’t be no more than one day to have someone to come and check it out.

3 years ago

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Anonymous Fredericksburg, VA

It took 10 days to fix my stove because we had to wait for parts. Usually in a matter of a couple of days the contractors are here to repair whatever needs to be done and I think that's pretty good.

3 years ago

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Larry Wake Forest, NC

Everything has been great. My dishwasher wouldn't work and I called them and they took care of it and the service was prompt and efficient. They took care of it right away and they were very responsive.

3 years ago

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Robret Riverdale, IL

Our furnace was not working recently so we did a claim online and we actually got an appointment the next day. The technician came out repair the furnace and we paid the copay and that was it really easy. I find them to be pretty responsive and helpful.

3 years ago

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Sherna Mount Prospect, IL

I just used it recently for another plumbing issue. I ended up having to get a totally different plumber, and from what I was told by the 2nd plumber that I paid out of pocket for was the original plumber should have told me that I needed additional work done. The person came out and and did a temporary fix, that wasn't even the problem. So I had to pay another service fee for another service.

3 years ago

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Geralyn Baton Rouge, LA

They automatically take the money out of my account every month. They have no problem getting their payments. However, if I'm paying you for a service and you do not have contractors that are going to be up to par with their professionalism and for their expertise, I do expect them to alleviate the issue and to be able to get someone that will. When I asked him this morning how would you guys be able to compensate me for being inconvenienced not only for my time but because I pay you guys monthly for this service, he said that they don't do compensation. So I had to escalate the call for to someone who then after I explained that for the third time, told me that they will waive a monthly fee for me for my inconvenience. So the fact the problem of the matter is, is that they really should have resolve this at like at first call type of thing instead of me having to escalate.

3 years ago

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Ryan And Sarah Chambersburg, PA

Last year our HVAC system went out. There was a leak and they wanted to send up their own service technician. The waiting time was long on HWA's timeline versus if we could have gotten our own technician in there. It would have been expedited. And that's similar to what happened this past year with the hot water heater too. They wanted to get their own service technician in there, so there's a wait time for that and then by the time the service technician got in there, they then serviced, the contractor decided that they didn't want to do the job and so it put getting a new hot water heater out by like a month. The communication is not the greatest.

3 years ago

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Kerry Kuna, ID

Dishwasher got clogged so they came out and found the problem, fixed it. It's a little expensive. I've used them twice in 4 years, but I guess having the peace of mind is part of it.

3 years ago

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Terry Midland, TX

The cost is too much for the visit. The last time I used it took two weeks for person to get here and then they had to change the date to a couple of days later. Guy came out, worked on it, said it needed a part, took two more weeks for the part to get in. So that's a month that went by without it being repaired. Slow to respond Takes a long time to get someone out to work.

3 years ago

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Michael County Bellevue, Washington

Referral from a friend.......................

2 months ago

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Kathy Petsche / Jason Petsche Chamblee, Georgia

Good customer service. Very prompt and helpful.

2 months ago

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Furney G Pressley Charlotte, North Carolina

Was recommended by a friend & so far we are satisfied with the company

2 months ago

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Donald Juneau Mobile, Alabama

Word of mouth, referrals, hoping that it would save us money in the long run.

2 months ago

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Janet Harris Conroe, Texas

Had them at our last house great company

2 months ago

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Jeff Thames Marietta, Georgia

Because it was my warranty for my house.

2 months ago

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Treacy Horstman San Antonio, Texas

Money saver and keeps thing running friendly too

2 months ago

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Ann Counihan Denver, Colorado

The fees are so much better than our former home warranty.

2 months ago

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Kelley Rutland Houston, Texas

My realtor/mortgage company recommended HWA.

2 months ago

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Monica And Pete Santa Ana Ashburn, Virginia

Responsive and easy to complete the required work.

2 months ago

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Deborah Wren Gardendale, Alabama

You are the best company. You are so prompt.

2 months ago

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Laura Williams Leander, Texas

I’ve had great success with them, except for only 1 time .

2 months ago

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Willie Murray Park Forest, Illinois

Insufficient. Almost impossible to file claim when needed., unless an extreme emergency.

2 months ago

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Rama

The service is good and quick. Thank you

2 months ago

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Debra Czyznikiewicz

Home warranty came with the closing on my townhome. So far it's been wonderful.

3 months ago

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Miranda Simpson

It came with the house. So I kept it. Used it once so far with the locksmith. No comaints.

3 months ago

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Ruben Servin

They fixed my problem in a short time. Very professional and kindly

3 months ago

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Richard Hollins

Some of the vendor customer service has declined over the last few years of membership with HWA.

3 months ago

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Afifa

The best Home warranty company I am in real estate all my clients are happy.

3 months ago

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Catherine

The last technician was very good , answered all my questions. He was efficient and did a very good job job.

4 months ago

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Linda

I’m still waiting for the check. You refused to fix my fridge, I bought a new one for $13.125.00 a check would be nice as promised!

5 months ago

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Robert

I was told it was a good company to work with It’s not working real well for me now for my current claim. ?? Can I get a contact number of someone who can help me please.

5 months ago

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Tameka Wallece

Home Warranty is very resourceful it comes to finding a technician to assist you.

5 months ago

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Fred

They are easy to deal with. Washer and dryer were fixed quickly. Highly recommend!

5 months ago

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Ramon

have had very good experiences with HWA In the past- very punctual and professional

5 months ago

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Norman Ashcroft

They have always came through for me. They have sent me good people that fix what I’ve needed fixed.

6 months ago

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Olivier AND Hiromi Frederique

The company scheduled a repair ASAP. The service is good, but I don’t like the constant messaging to provide a review.

6 months ago

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Mary Braswell

Received excellent service. Didn’t take very long to complete the job. Received very professional service.

7 months ago

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Debra Kimble-Cunningham

Recommend by a friend who I trusted easy to call in for service person sent for the job very knowledgeable

7 months ago

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Enock

Takes along time to solve client claims. Once the pro is assigned the company does not follow up with the client to make sure the issue is resolved within the desirable time frame.

8 months ago

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Sherrianna Scott

Efficient and effective response to my claim - solved my issue quickly and without any headache. Much appreciated!

8 months ago

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Donna Agler

When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.

8 months ago Edited November 8, 2025

Home Warranty of America Reviews