Home Warranty of America: Read 2,172 User Reviews From Real Homeowners

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Verified Customer

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Paulina

I had mixed experiences with the service. They were good when things went well, but I faced issues with a dryer vent and had to cancel a charge due to the wrong company being sent. My refrigerator ice dispenser also caused problems, but after a follow-up, the technician finally fixed it. I hope I don't encounter issues again.

1 year ago

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Verified Customer

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Kevork

I had an issue with my water heater that left me without hot water for quite some time, which was tough with a baby at home. While I'm a bit disappointed, everything else has been great. I suspect the issue might not be entirely on them, but overall, I'm still satisfied with my experience.

1 year ago

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Reuben

I had a recent issue with my water heater that left me without hot water for a while, which was challenging with a baby at home. Overall, customer support has been responsive, though sometimes processing takes a bit longer. Despite the hiccup, my experience has generally been smooth, and I'm satisfied with the service.

1 year ago

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Cynthia

Customer support has been decent, though responses can take time. I experienced some issues with the portal, making it hard to download necessary reports. While I had a claim denied which was frustrating, the technician for my oven repair was excellent—courteous and efficient. Overall, the service is good, but red tape can be a hassle.

1 year ago

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Melissa

We’ve been HWA customers for 11 years. The customer service has declined more each year. It is now automated, no live human to talk to when placing a claim. When we did need a major appliance replacement (dishwasher) it took 3 weeks before we had the new dishwasher installed. Some of the technicians have been questionably qualified. I’ve read their customer reviews and am baffled by why HWA would contract with them. It often takes several days before a tech can come out then there’s sometimes a delay in waiting for parts to be ordered and a return trip a week later. On the whole, HWA has repaired and covered what the contract says they will cover. They are just expensive and frustrating to deal with.

1 year ago

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Verified Customer

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James

I've had to call multiple times for unresolved issues, which is unacceptable. My warranty claims have been complicated, with unclear agreements and unhelpful referrals to handymen who don't work with the company. Since the company changed hands, getting assistance has become much harder, and despite several visits, my air conditioner still isn't fixed.

1 year ago

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Verified Customer

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Jon

I had a frustrating experience with customer service. When asked a question, the representative seemed distracted and barely engaged. I was inquiring about my furnace, but the response was vague and unhelpful. Overall, I felt my concerns were not taken seriously, and I left feeling unsatisfied with the assistance provided.

1 year ago

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Verified Customer

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Lisa

I recently reached out for customer service regarding my warranty experience. Overall, it has been satisfactory, though I did encounter an issue that required me to pay out of pocket. Despite that, I managed to resolve it without hassle. I'm currently focused on getting another car, so I appreciate the assistance during this time.

1 year ago

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Verified Customer

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Paul

I recently moved into my new home and took care of getting insurance. Unfortunately, my AC unit had issues with the motor burning out. I appreciate the recommendations I received on how to handle the situation. Overall, the support has been helpful during this transition.

1 year ago Edited October 23, 2024

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Verified Customer

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Kristin

I found the service to be somewhat helpful, but communication could be improved as my claims weren't fully addressed. However, I had a positive experience with the HVAC checks when I moved in; the contractors arrived on time and did a great job. Overall, there's room for improvement, but some aspects were satisfactory.

1 year ago

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Orney

I had mixed experiences with customer service. While they provide speedy service and send good technicians, I found their scripted responses unhelpful when my needs didn't match the script. However, I recently used my warranty for a refrigerator issue and the technician they sent was excellent and fixed the problem efficiently. Overall, it's a hit or miss.

1 year ago

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Verified Customer

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Jason

I had to call and wait for assistance, and while the customer service was great, the resolution process took far too long. I did utilize my warranty, but it involved working with vendors who subcontracted the work. Overall, I appreciate the help but found the experience frustrating due to the extended timeline.

1 year ago Edited October 23, 2024

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Verified Customer

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Stacy

I've had a positive experience with the plumbing service. Their responses have been prompt and effective. Whenever I've called for help, they've arrived quickly and resolved the issues efficiently. Overall, I'm satisfied with their service and would recommend them to others!

1 year ago Edited October 23, 2024

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Merle

I found the service helpful overall, although I had an issue with one technician. The process was easy to use, and they promptly addressed my garage door opener spring issue. However, I was misled about the lock change, as they only programmed the existing locks instead of replacing them.

1 year ago

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Daniel

I found the service effective and quick in creating a case for me. However, I was frustrated when they changed the date on my claim, leading to additional costs for the same issue. On a positive note, when I had problems with my water heater, they promptly connected me with a contractor who resolved the issue efficiently.

1 year ago

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Verified Customer

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Joseph

Customer service was unresponsive and unhelpful, making it difficult to resolve issues. After a leak in the garage, multiple technicians were sent but the job was never completed properly, leading to frustration and additional costs. A technician for air conditioning was a fraud, requiring me to seek repairs independently and fight for reimbursement. Overall, a nightmare experience.

1 year ago

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Verified Customer

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Greggory

I had a mixed experience with the service. While I rated it fairly due to some outsourcing issues, I did face some appointment flakiness. On a positive note, I utilized my warranty recently for both my air conditioner and electrical system, which was helpful when my AC broke down.

1 year ago

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Verified Customer

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Kirkland

While the customer service experience can be challenging, once you manage to reach them, the support provided is satisfactory. However, the initial struggle to connect with the service department can be frustrating.

1 year ago

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Victoria

I had a mixed experience with customer support. While I was willing to provide feedback, I felt uncertain about the process. On a positive note, my refrigerator repair was handled quickly, and I appreciated the prompt service. Overall, there's room for improvement in communication.

1 year ago

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Verified Customer

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Gary

Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.

1 year ago

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Verified Customer

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Arnetta

I had a good experience with customer support when I called about an issue. They answered my questions accurately and provided a solution promptly. Additionally, when my pool pump needed replacing, a vendor was sent quickly, and the problem was resolved within a few days. Overall, I'm satisfied with the service.

1 year ago

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Verified Customer

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Eugenebarbarara

I've generally had a positive experience with their service. They respond to my inquiries well, and my recent warranty claim was handled efficiently. A vendor was sent promptly to fix my pool pump, and the technician was professional. Overall, everything went smoothly, and I'm satisfied with their support.

1 year ago

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Verified Customer

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Denise

I had a frustrating experience with customer service; they were unhelpful and avoided my questions. Additionally, when our AC broke, they refused necessary repairs, forcing us to pay out of pocket. However, I had a positive experience with a technician recently, showing that service quality can vary widely depending on the staff.

1 year ago

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Verified Customer

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Carl

I rarely have issues with my home warranty, so I can't provide a fair assessment. When I did need assistance, it turned out I didn't need their help after all. My experience with claims has been frustrating, especially when coverage disputes arise. I wouldn't recommend this warranty service based on my experience.

1 year ago

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Verified Customer

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Anonymously

The service has been hit or miss. While I had great experiences with small issues, larger problems like my air conditioner and refrigerator took far too long to resolve. After multiple repairs and delays, I was left waiting for replacements longer than expected. Overall, efficiency needs improvement for major appliance issues.

1 year ago

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Anonymously

Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.

1 year ago

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Verified Customer

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serena connally

The coverage provided by HWA is very good. Plumbers, appliance repair people, AC technicians arrive, do their thing and all you pay is the service fee. The service for the initial claim and making appointments is frustratingly slow and unaccommodating.

1 year ago

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Verified Customer

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Jesus Castaneda

The locksmith came the next day, rekeyed our locks, and gave us four keys. He even helped us set up the touch key pad. He was polite, and it took him about one hour to complete the job.

1 year ago

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Verified Customer

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Alexander Feyne

Never thought I would be glad to have home warranty, but when I needed a new AC, they were able to get a company out to me, and the cost was much more bearable than had I been on my own without them.

1 year ago

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Verified Customer

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Keith

Better than most other warranty companies I’ve tried but still super difficult. They never want to payout or replace anything even when it’s a 17 year old refrigerator with multiple bad parts. Left me in limbo after two claims that someone came out and said the compressor was bad but guess that was too expensive so they did nothing at all. The third time I paid my fee to send someone, they finally worked with us after the tech reported three different parts that aren’t even available for purchase anywhere anymore. Still took weeks to authorize to pay me $900 hahaha. So I can now afford a portable fridge to replace my stainless steel, French door in the main kitchen but not a single fridge of standard size and spec would come close to that price. Oh, a month later and my check for $900 still hasn’t shown up. Roughly 15 hours of phone time and face to face with techs is required of a home owner for every claim. Good luck!

1 year ago

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Verified Customer

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MEL

Thank you for asking for feedback. We have found that filing a claim is exceptionally easy! That is a very good thing. Unfortunately, we’ve also found that the vendors are usually the lowest bitter. We’ve had two good visits and one no-show, reschedule, no-show again. This has frustrated us. That is why we are not exceptionally happy with the vendor choice. The process is easy, the communication is sometimes difficult because the claims representatives speak English with a very heavy accent. We noticed that all the sales people are American and speak American English.

1 year ago

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Verified Customer

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Charles

Professional company. In my opinion, I feel long-term subscribers should get discounted monthly price adjustments. But every time I have an issue. They respond. Explain. Fix. Thank you Home Warrenty of America.

1 year ago

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Verified Customer

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Robyn

Quick response to my problem. The service men were wonderful and handled the issue quickly and kept me informed on what they were doing. Wish I would have had HWA a long time ago. Thank you!

1 year ago

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Verified Customer

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Jacqueline Whittle

I placed a repair concern 4 weeks ago. I am still waiting on a contractor or the company to contact me. I have home warranty insurance to repair what needs to be repaired and I feel a 4 week wait to fix my a/c duct work is not acceptable! I went into my attic and did a temporary fix before I placed my order. This is not the first time I was expected to find my own contractor and then submit to HWA for approval on service. I have had appliance repairs which I am happy with. It’s the lack of a/c & heating service that I am disappointed in

1 year ago

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Verified Customer

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Kerry

I recently had an issue with my dishwasher not draining, so I contacted customer support for assistance. They sent someone out to fix the problem.They were able to resolve my issue in a timely manner.

1 year ago

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Verified Customer

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Anonymous

I have had a great experience with their customer service. Every time I called, I received the help I needed promptly. I've used my warranty multiple times, and each time they provided detailed explanations and assistance. I highly recommend their services.

1 year ago

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Verified Customer

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Anonymous

I had a bit of a slow experience with this service. They were quick to find a plumber for me, but had trouble with an electrician. Overall, the process was a bit frustrating and took longer than expected.

1 year ago

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Verified Customer

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Tom

The last time I had to use my warranty, it was a disaster. The technician they sent out didn't have a clue how to fix the problem, and when he couldn't figure it out, he just disappeared. It was a waste of time and left me frustrated and without a solution. I expected better service and expertise when dealing with warranty repairs, but unfortunately, that was not the case.

1 year ago

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Peter

I had a great experience with this company because they were efficient in getting the repairs done. I needed my air conditioner replaced and they were able to send a team promptly. Within a week, the issue was resolved. Overall, I am satisfied with their service and quick response to my needs.

1 year ago

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Verified Customer

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Angel

I was impressed by how quickly they responded to my request for dryer repair. When I called about the washer, they promptly scheduled a technician who came and fixed it on the same day. Great service!

1 year ago

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Verified Customer

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Aroloye

The service was a bit slow at first, but the Home Warranty lady who signed me up was very helpful in resolving the issue. Once she stepped in, things went smoothly. Overall, I would say it was a positive experience.

1 year ago

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Verified Customer

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Julie Iromuanya

I appreciated the ease and efficiency of the process. I filled out the form, a technician was dispatched immediately, he fixed the problem with my washer, and the case was closed.

1 year ago

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April

The customer service was great, except, they tried to push the whole 80 key insurance, I mean, the 80 key home security and it's just like they're being very persistent. And it kind of got annoying. I needed to do the routine on the thing, it says free routine but I still got charged the cost. But even said when they put it through that we'd have to pay the $75, but on their their initial paperwork, they put it free routine.

2 years ago

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Lawrence

We were getting a new water heater recently, and we had a lot of trouble. We did get in touch with the company and the warranty company did order it, but they didn't get in contact with the plumbers and we waited about 2 weeks to get that water heater in. The company they sent, the plumbers, we like them a lot. I just don't know what happened over those 2 weeks, but it was it seemed like it was too long.

2 years ago

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Joseph

My furnace, there were like the flames igniting so they came in and were able to figure out what it was and give me a new piece. I was able to get my appointment a day early as well.

2 years ago

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Elizabeth Hayes-McKeirnan Las Vegas, NV

I don’t like when representatives don’t communicate well beyond a script. It disrupts efficiency, wasting time and money. I don’t like that, I as the paying customer, must pay extra service fees, and take extra time from work/life to accommodate when some technicians don’t do a good job. I pay home warranty for a service, if I’m not the one who gets to select the technician, then the warranty company should work to make me satisfied when something has gone wrong…

2 years ago

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Gary

When we had some plumbing issues recently; a leaking toilet and garbage disposal , the two were taken care of expediently and expertly by the plumbers you advised for us. Thanks

2 years ago

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Kevin

Your customer support that I spoke with yesterday was argumentative, failed to listen to the logic I was trying to present and did not resolve the issue. It was very recent and it just happened over the last week. I tried to use my warranty to repair or replace a hot water dispenser on my kitchen sink in a house I just bought, I have a warranty that came with the house, tried to use it to repair this appliance since it was not working. And the plumber that came to fix it said he needs to get approval from you folks, in order to move forward to make the repair. The next thing I heard was from Home Warranty saying "We're sorry, but your unit was installed improperly, and because it was installed improperly, we are not going to honor your claim." I called the plumber who was here and asked him if he told Home Warranty that this was improperly installed and he said, no, he didn't tell you folks that nor did he think it was improperly installed. I tried to present that argument to the customer service representative. He simply kept repeating the same response, which was that your experts determined from photographs that it was improperly installed and therefore would not honor the claim. I'm not likely to recommend you folks at all unless we can resolve this.

2 years ago

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Verified Customer

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Pam

The last time I used it, we got service from someone very, very quickly, and it was done very quickly. We had only one bad experience, and that was a faucet, trying to get a plumber out here. It took after 2 to 3 weeks of trying to get them to send somebody, I had my son-in-law do it.

2 years ago

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Verified Customer

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Joseph

I used it last year for an air conditioner system and took them like two months or over a month and a half to get a technician here. But I've never had that problem before, you respond within a few days.

2 years ago

Home Warranty of America Reviews