Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Gary

Customer service was frustratingly slow, leaving me feeling unsupported during a recent AC issue that took weeks to resolve, especially in the sweltering heat. Additionally, I was disappointed with the low offer for my unrepairable dishwasher, raising doubts about how to get it replaced properly. Overall, my experience has been quite unsatisfactory.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Joseph

Customer service was unresponsive and unhelpful, making it difficult to resolve issues. After a leak in the garage, multiple technicians were sent but the job was never completed properly, leading to frustration and additional costs. A technician for air conditioning was a fraud, requiring me to seek repairs independently and fight for reimbursement. Overall, a nightmare experience.

1 year ago

check_circle

Verified Customer

star star star star star_border

Daniel

I found the service effective and quick in creating a case for me. However, I was frustrated when they changed the date on my claim, leading to additional costs for the same issue. On a positive note, when I had problems with my water heater, they promptly connected me with a contractor who resolved the issue efficiently.

1 year ago

check_circle

Verified Customer

star star star star star_border

Arnetta

I had a good experience with customer support when I called about an issue. They answered my questions accurately and provided a solution promptly. Additionally, when my pool pump needed replacing, a vendor was sent quickly, and the problem was resolved within a few days. Overall, I'm satisfied with the service.

1 year ago

check_circle

Verified Customer

star star star star star_border

Carl

I rarely have issues with my home warranty, so I can't provide a fair assessment. When I did need assistance, it turned out I didn't need their help after all. My experience with claims has been frustrating, especially when coverage disputes arise. I wouldn't recommend this warranty service based on my experience.

1 year ago

check_circle

Verified Customer

star star star star star_border

Denise

I had a frustrating experience with customer service; they were unhelpful and avoided my questions. Additionally, when our AC broke, they refused necessary repairs, forcing us to pay out of pocket. However, I had a positive experience with a technician recently, showing that service quality can vary widely depending on the staff.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymously

The service has been hit or miss. While I had great experiences with small issues, larger problems like my air conditioner and refrigerator took far too long to resolve. After multiple repairs and delays, I was left waiting for replacements longer than expected. Overall, efficiency needs improvement for major appliance issues.

1 year ago

check_circle

Verified Customer

star star star star star_border

Eugenebarbarara

I've generally had a positive experience with their service. They respond to my inquiries well, and my recent warranty claim was handled efficiently. A vendor was sent promptly to fix my pool pump, and the technician was professional. Overall, everything went smoothly, and I'm satisfied with their support.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Anonymously

Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.

1 year ago

check_circle

Verified Customer

star star star star star_border

serena connally

The coverage provided by HWA is very good. Plumbers, appliance repair people, AC technicians arrive, do their thing and all you pay is the service fee. The service for the initial claim and making appointments is frustratingly slow and unaccommodating.

1 year ago

check_circle

Verified Customer

star star star star star

Jesus Castaneda

The locksmith came the next day, rekeyed our locks, and gave us four keys. He even helped us set up the touch key pad. He was polite, and it took him about one hour to complete the job.

1 year ago

check_circle

Verified Customer

star star star star star

Alexander Feyne

Never thought I would be glad to have home warranty, but when I needed a new AC, they were able to get a company out to me, and the cost was much more bearable than had I been on my own without them.

1 year ago

check_circle

Verified Customer

star star star_border star_border star_border

Keith

Better than most other warranty companies I’ve tried but still super difficult. They never want to payout or replace anything even when it’s a 17 year old refrigerator with multiple bad parts. Left me in limbo after two claims that someone came out and said the compressor was bad but guess that was too expensive so they did nothing at all. The third time I paid my fee to send someone, they finally worked with us after the tech reported three different parts that aren’t even available for purchase anywhere anymore. Still took weeks to authorize to pay me $900 hahaha. So I can now afford a portable fridge to replace my stainless steel, French door in the main kitchen but not a single fridge of standard size and spec would come close to that price. Oh, a month later and my check for $900 still hasn’t shown up. Roughly 15 hours of phone time and face to face with techs is required of a home owner for every claim. Good luck!

1 year ago

check_circle

Verified Customer

star star star star_border star_border

MEL

Thank you for asking for feedback. We have found that filing a claim is exceptionally easy! That is a very good thing. Unfortunately, we’ve also found that the vendors are usually the lowest bitter. We’ve had two good visits and one no-show, reschedule, no-show again. This has frustrated us. That is why we are not exceptionally happy with the vendor choice. The process is easy, the communication is sometimes difficult because the claims representatives speak English with a very heavy accent. We noticed that all the sales people are American and speak American English.

1 year ago

check_circle

Verified Customer

star star star star star

Charles

Professional company. In my opinion, I feel long-term subscribers should get discounted monthly price adjustments. But every time I have an issue. They respond. Explain. Fix. Thank you Home Warrenty of America.

1 year ago

check_circle

Verified Customer

star star star star star

Robyn

Quick response to my problem. The service men were wonderful and handled the issue quickly and kept me informed on what they were doing. Wish I would have had HWA a long time ago. Thank you!

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Jacqueline Whittle

I placed a repair concern 4 weeks ago. I am still waiting on a contractor or the company to contact me. I have home warranty insurance to repair what needs to be repaired and I feel a 4 week wait to fix my a/c duct work is not acceptable! I went into my attic and did a temporary fix before I placed my order. This is not the first time I was expected to find my own contractor and then submit to HWA for approval on service. I have had appliance repairs which I am happy with. It’s the lack of a/c & heating service that I am disappointed in

2 years ago

check_circle

Verified Customer

star star star star star

Kerry

I recently had an issue with my dishwasher not draining, so I contacted customer support for assistance. They sent someone out to fix the problem.They were able to resolve my issue in a timely manner.

2 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I have had a great experience with their customer service. Every time I called, I received the help I needed promptly. I've used my warranty multiple times, and each time they provided detailed explanations and assistance. I highly recommend their services.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Tom

The last time I had to use my warranty, it was a disaster. The technician they sent out didn't have a clue how to fix the problem, and when he couldn't figure it out, he just disappeared. It was a waste of time and left me frustrated and without a solution. I expected better service and expertise when dealing with warranty repairs, but unfortunately, that was not the case.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I had a bit of a slow experience with this service. They were quick to find a plumber for me, but had trouble with an electrician. Overall, the process was a bit frustrating and took longer than expected.

2 years ago

check_circle

Verified Customer

star star star star star_border

Peter

I had a great experience with this company because they were efficient in getting the repairs done. I needed my air conditioner replaced and they were able to send a team promptly. Within a week, the issue was resolved. Overall, I am satisfied with their service and quick response to my needs.

2 years ago

check_circle

Verified Customer

star star star star star

Angel

I was impressed by how quickly they responded to my request for dryer repair. When I called about the washer, they promptly scheduled a technician who came and fixed it on the same day. Great service!

2 years ago

check_circle

Verified Customer

star star star star star

Aroloye

The service was a bit slow at first, but the Home Warranty lady who signed me up was very helpful in resolving the issue. Once she stepped in, things went smoothly. Overall, I would say it was a positive experience.

2 years ago

check_circle

Verified Customer

star star star star star

Julie Iromuanya

I appreciated the ease and efficiency of the process. I filled out the form, a technician was dispatched immediately, he fixed the problem with my washer, and the case was closed.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Lawrence

We were getting a new water heater recently, and we had a lot of trouble. We did get in touch with the company and the warranty company did order it, but they didn't get in contact with the plumbers and we waited about 2 weeks to get that water heater in. The company they sent, the plumbers, we like them a lot. I just don't know what happened over those 2 weeks, but it was it seemed like it was too long.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

April

The customer service was great, except, they tried to push the whole 80 key insurance, I mean, the 80 key home security and it's just like they're being very persistent. And it kind of got annoying. I needed to do the routine on the thing, it says free routine but I still got charged the cost. But even said when they put it through that we'd have to pay the $75, but on their their initial paperwork, they put it free routine.

2 years ago

check_circle

Verified Customer

star star star star star

Joseph

My furnace, there were like the flames igniting so they came in and were able to figure out what it was and give me a new piece. I was able to get my appointment a day early as well.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Elizabeth Hayes-McKeirnan Las Vegas, NV

I don’t like when representatives don’t communicate well beyond a script. It disrupts efficiency, wasting time and money. I don’t like that, I as the paying customer, must pay extra service fees, and take extra time from work/life to accommodate when some technicians don’t do a good job. I pay home warranty for a service, if I’m not the one who gets to select the technician, then the warranty company should work to make me satisfied when something has gone wrong…

2 years ago

check_circle

Verified Customer

star star star star star

Gary

When we had some plumbing issues recently; a leaking toilet and garbage disposal , the two were taken care of expediently and expertly by the plumbers you advised for us. Thanks

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kevin

Your customer support that I spoke with yesterday was argumentative, failed to listen to the logic I was trying to present and did not resolve the issue. It was very recent and it just happened over the last week. I tried to use my warranty to repair or replace a hot water dispenser on my kitchen sink in a house I just bought, I have a warranty that came with the house, tried to use it to repair this appliance since it was not working. And the plumber that came to fix it said he needs to get approval from you folks, in order to move forward to make the repair. The next thing I heard was from Home Warranty saying "We're sorry, but your unit was installed improperly, and because it was installed improperly, we are not going to honor your claim." I called the plumber who was here and asked him if he told Home Warranty that this was improperly installed and he said, no, he didn't tell you folks that nor did he think it was improperly installed. I tried to present that argument to the customer service representative. He simply kept repeating the same response, which was that your experts determined from photographs that it was improperly installed and therefore would not honor the claim. I'm not likely to recommend you folks at all unless we can resolve this.

2 years ago

check_circle

Verified Customer

star star star star star_border

Pam

The last time I used it, we got service from someone very, very quickly, and it was done very quickly. We had only one bad experience, and that was a faucet, trying to get a plumber out here. It took after 2 to 3 weeks of trying to get them to send somebody, I had my son-in-law do it.

2 years ago

check_circle

Verified Customer

star star star star star

Joseph

I used it last year for an air conditioner system and took them like two months or over a month and a half to get a technician here. But I've never had that problem before, you respond within a few days.

2 years ago

check_circle

Verified Customer

star star star star star_border

Cody

I've already claimed the three of them. They were pretty easy to get in contact with, but sometimes the person they sent out cancelled. I tried to file for a new furnace, but they denied that. I guess they didn't see the problem

2 years ago

check_circle

Verified Customer

star star star star star

Barbara

We have a gas leak in our air conditioner and heater. And we got them to come out and evaluate it. We got hooked up with a repair person. They came out, they took care of it, resolved it quickly, no problem.

2 years ago

check_circle

Verified Customer

star star star star star_border

Amit

I have used 3 times. 2 times last year, and 1 time this year. This time the experience was extremely good because it happened during the winter freeze. I have some of my A/C downstairs, but the heater suddenly stopped working. So, it was 30, 25 degrees Fahrenheit. So I submitted a request, and within 48 hours, it was resolved.

2 years ago

check_circle

Verified Customer

star star star star star

Francisco

My furnace was giving me problems and I called them and they came. They set up an appointment really fast. I've only had to call you guys in two instances, and both were good, so I've never had problems.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

James Crystal Springs, MS

My built in microwave oven went out New Years Day. I contacted them, they sent out their service repair man, didn't fix it, they sent out another service repair man from a different company 2 weeks later had to order parts and another appointment set up for 2/9. It's been over a month and I've had to pay out $150. In service call fees ($75.00 for each service call ) even though it was the same appliance issue. It's been over a month and I still don't have a working built in microwave. I use a microwave daily so yes I went and bought a cheap countertop microwave.

2 years ago

check_circle

Verified Customer

star star star star star

Carver Challenger Calumet City, IL

Finally an insurance company that doesn't rush to drop you! They are great. Professional, prompt, attentive and effective. Thank you for the years of coverage. Looking forward to many more!

2 years ago

check_circle

Verified Customer

star star star star star_border

Kenneth

I had to use it for problems with my furnace. And they have some trouble finding people in our area to help with that. They didn't want to work with a home warranty company. After a while, I did find somebody, and the problem was corrected.

2 years ago

check_circle

Verified Customer

star star star star star_border

Melissa

Customer support was just respectful, they did told me exactly when I called in regards to follow up on why my machine part was taken so long they explain that it was being ordered and how long the process usually takes so they didn't leave me in the loop.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Wallace

Washer broke late Dec. submitted and was able to get contractor on 22Dec. Made assessment to order control panel motherboard with follow up to install 9Jan. Contractor was a no show, no call, text, email unable to contact no response. Called HWA. They said try email as they they just spoke to him. 36 hrs later they responded with new date 17 Jan and advised parts had not arrived for 9Jan appt. No show for Wed 17 Jan appt, unable to call, text, email, no response. GHOSTED 2X by HWA preferred contractor. Called HWA demanded new contractor. Reassigned to Sears Service team. Arrived 20 Jan Sat, re assessed same problem, ordered part will install 6 Feb ….hopefully. About 50 days without washer so far.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Genevieve

Last time when we tried to get a hold of people in customer service and figure out why nobody was responding to our claim, we were given the runaround. We had water flooding and backing up in our basement and so it caused a lot more damage than it needed to. And we're still dealing with all of that and that happened around Thanksgiving. It didn't have to get that bad if somebody would have responded and let us know why nobody was showing up.

2 years ago

check_circle

Verified Customer

star star star star star_border

Bernie

They showed up when they were supposed to and fixed everything they were supposed to fix. So I thought they did a great job. I've recommended the home warranty to other colleagues that I work with because I'm in the real estate business.

2 years ago

check_circle

Verified Customer

star star star star star

James

Great follow-up time. It is an easy process to submit the warranty claim. Once approved, everything was set up properly with a vendor or a service department. And everything was taken care of and paid for by home warranty.

2 years ago

check_circle

Verified Customer

star star star star star

Diana Kapolei, HI

Liked the quick response in communication as well as quickly sending a technician out to address the issue. Technician was professional and addressed the noise issued. Thank you all!

2 years ago

check_circle

Verified Customer

star star star star star

Michele Ashby

Quick turnaround. The vendor they chose was top notch.

2 years ago Edited January 3, 2024

check_circle

Verified Customer

star star star star star

CR Ray Oklahoma City, OK

So far, I have had good response from Home Warranty Of America. Anytime that I have had to contact them on an issue, they have been quick to respond and send very competent service people.

2 years ago

check_circle

Verified Customer

star star star star star

Michael Sherman South Jordan, UT

Home warranty of America has been so easy to work with, and we are happy to have been introduced to their company. We have recommended them to our friends who also are happy with them.

2 years ago

check_circle

Verified Customer

star star star star star

Chris Ndikumana Fort Worth, TX

Hired plumber. Ordered part. Made repair to faucet. A week later faucet is still working since the part replacement made. Took 3 days for HWA to find a plumber instead of 48 hours but did communicate delay in advance.

2 years ago

Home Warranty of America Reviews