Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Verified Customer

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Denise

I had a frustrating experience with customer service; they were unhelpful and avoided my questions. Additionally, when our AC broke, they refused necessary repairs, forcing us to pay out of pocket. However, I had a positive experience with a technician recently, showing that service quality can vary widely depending on the staff.

1 year ago

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Verified Customer

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Carl

I rarely have issues with my home warranty, so I can't provide a fair assessment. When I did need assistance, it turned out I didn't need their help after all. My experience with claims has been frustrating, especially when coverage disputes arise. I wouldn't recommend this warranty service based on my experience.

1 year ago

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Anonymously

The service has been hit or miss. While I had great experiences with small issues, larger problems like my air conditioner and refrigerator took far too long to resolve. After multiple repairs and delays, I was left waiting for replacements longer than expected. Overall, efficiency needs improvement for major appliance issues.

1 year ago

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Anonymously

Initially satisfied with the service, my experience declined after the company was bought out. Issues with payment and poor customer service have left me frustrated, especially with a recent water heater replacement that took too long and was poorly handled. However, a recent pool service was satisfactory. Overall, inconsistency in service quality is concerning.

1 year ago

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Verified Customer

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serena connally

The coverage provided by HWA is very good. Plumbers, appliance repair people, AC technicians arrive, do their thing and all you pay is the service fee. The service for the initial claim and making appointments is frustratingly slow and unaccommodating.

1 year ago

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Verified Customer

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Jesus Castaneda

The locksmith came the next day, rekeyed our locks, and gave us four keys. He even helped us set up the touch key pad. He was polite, and it took him about one hour to complete the job.

1 year ago

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Verified Customer

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Alexander Feyne

Never thought I would be glad to have home warranty, but when I needed a new AC, they were able to get a company out to me, and the cost was much more bearable than had I been on my own without them.

1 year ago

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Verified Customer

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Keith

Better than most other warranty companies I’ve tried but still super difficult. They never want to payout or replace anything even when it’s a 17 year old refrigerator with multiple bad parts. Left me in limbo after two claims that someone came out and said the compressor was bad but guess that was too expensive so they did nothing at all. The third time I paid my fee to send someone, they finally worked with us after the tech reported three different parts that aren’t even available for purchase anywhere anymore. Still took weeks to authorize to pay me $900 hahaha. So I can now afford a portable fridge to replace my stainless steel, French door in the main kitchen but not a single fridge of standard size and spec would come close to that price. Oh, a month later and my check for $900 still hasn’t shown up. Roughly 15 hours of phone time and face to face with techs is required of a home owner for every claim. Good luck!

1 year ago

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Verified Customer

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MEL

Thank you for asking for feedback. We have found that filing a claim is exceptionally easy! That is a very good thing. Unfortunately, we’ve also found that the vendors are usually the lowest bitter. We’ve had two good visits and one no-show, reschedule, no-show again. This has frustrated us. That is why we are not exceptionally happy with the vendor choice. The process is easy, the communication is sometimes difficult because the claims representatives speak English with a very heavy accent. We noticed that all the sales people are American and speak American English.

1 year ago

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Verified Customer

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Charles

Professional company. In my opinion, I feel long-term subscribers should get discounted monthly price adjustments. But every time I have an issue. They respond. Explain. Fix. Thank you Home Warrenty of America.

1 year ago

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Verified Customer

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Robyn

Quick response to my problem. The service men were wonderful and handled the issue quickly and kept me informed on what they were doing. Wish I would have had HWA a long time ago. Thank you!

1 year ago

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Verified Customer

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Jacqueline Whittle

I placed a repair concern 4 weeks ago. I am still waiting on a contractor or the company to contact me. I have home warranty insurance to repair what needs to be repaired and I feel a 4 week wait to fix my a/c duct work is not acceptable! I went into my attic and did a temporary fix before I placed my order. This is not the first time I was expected to find my own contractor and then submit to HWA for approval on service. I have had appliance repairs which I am happy with. It’s the lack of a/c & heating service that I am disappointed in

1 year ago

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Verified Customer

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Anonymous

I have had a great experience with their customer service. Every time I called, I received the help I needed promptly. I've used my warranty multiple times, and each time they provided detailed explanations and assistance. I highly recommend their services.

1 year ago

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Verified Customer

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Kerry

I recently had an issue with my dishwasher not draining, so I contacted customer support for assistance. They sent someone out to fix the problem.They were able to resolve my issue in a timely manner.

1 year ago

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Verified Customer

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Tom

The last time I had to use my warranty, it was a disaster. The technician they sent out didn't have a clue how to fix the problem, and when he couldn't figure it out, he just disappeared. It was a waste of time and left me frustrated and without a solution. I expected better service and expertise when dealing with warranty repairs, but unfortunately, that was not the case.

1 year ago

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Verified Customer

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Anonymous

I had a bit of a slow experience with this service. They were quick to find a plumber for me, but had trouble with an electrician. Overall, the process was a bit frustrating and took longer than expected.

1 year ago

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Verified Customer

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Angel

I was impressed by how quickly they responded to my request for dryer repair. When I called about the washer, they promptly scheduled a technician who came and fixed it on the same day. Great service!

1 year ago

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Verified Customer

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Peter

I had a great experience with this company because they were efficient in getting the repairs done. I needed my air conditioner replaced and they were able to send a team promptly. Within a week, the issue was resolved. Overall, I am satisfied with their service and quick response to my needs.

1 year ago

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Verified Customer

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Aroloye

The service was a bit slow at first, but the Home Warranty lady who signed me up was very helpful in resolving the issue. Once she stepped in, things went smoothly. Overall, I would say it was a positive experience.

1 year ago

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Verified Customer

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Julie Iromuanya

I appreciated the ease and efficiency of the process. I filled out the form, a technician was dispatched immediately, he fixed the problem with my washer, and the case was closed.

1 year ago

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Verified Customer

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April

The customer service was great, except, they tried to push the whole 80 key insurance, I mean, the 80 key home security and it's just like they're being very persistent. And it kind of got annoying. I needed to do the routine on the thing, it says free routine but I still got charged the cost. But even said when they put it through that we'd have to pay the $75, but on their their initial paperwork, they put it free routine.

1 year ago

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Verified Customer

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Lawrence

We were getting a new water heater recently, and we had a lot of trouble. We did get in touch with the company and the warranty company did order it, but they didn't get in contact with the plumbers and we waited about 2 weeks to get that water heater in. The company they sent, the plumbers, we like them a lot. I just don't know what happened over those 2 weeks, but it was it seemed like it was too long.

1 year ago

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Verified Customer

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Joseph

My furnace, there were like the flames igniting so they came in and were able to figure out what it was and give me a new piece. I was able to get my appointment a day early as well.

1 year ago

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Verified Customer

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Elizabeth Hayes-McKeirnan Las Vegas, NV

I don’t like when representatives don’t communicate well beyond a script. It disrupts efficiency, wasting time and money. I don’t like that, I as the paying customer, must pay extra service fees, and take extra time from work/life to accommodate when some technicians don’t do a good job. I pay home warranty for a service, if I’m not the one who gets to select the technician, then the warranty company should work to make me satisfied when something has gone wrong…

1 year ago

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Verified Customer

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Gary

When we had some plumbing issues recently; a leaking toilet and garbage disposal , the two were taken care of expediently and expertly by the plumbers you advised for us. Thanks

1 year ago

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Verified Customer

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Kevin

Your customer support that I spoke with yesterday was argumentative, failed to listen to the logic I was trying to present and did not resolve the issue. It was very recent and it just happened over the last week. I tried to use my warranty to repair or replace a hot water dispenser on my kitchen sink in a house I just bought, I have a warranty that came with the house, tried to use it to repair this appliance since it was not working. And the plumber that came to fix it said he needs to get approval from you folks, in order to move forward to make the repair. The next thing I heard was from Home Warranty saying "We're sorry, but your unit was installed improperly, and because it was installed improperly, we are not going to honor your claim." I called the plumber who was here and asked him if he told Home Warranty that this was improperly installed and he said, no, he didn't tell you folks that nor did he think it was improperly installed. I tried to present that argument to the customer service representative. He simply kept repeating the same response, which was that your experts determined from photographs that it was improperly installed and therefore would not honor the claim. I'm not likely to recommend you folks at all unless we can resolve this.

1 year ago

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Verified Customer

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Pam

The last time I used it, we got service from someone very, very quickly, and it was done very quickly. We had only one bad experience, and that was a faucet, trying to get a plumber out here. It took after 2 to 3 weeks of trying to get them to send somebody, I had my son-in-law do it.

1 year ago

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Verified Customer

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Barbara

We have a gas leak in our air conditioner and heater. And we got them to come out and evaluate it. We got hooked up with a repair person. They came out, they took care of it, resolved it quickly, no problem.

1 year ago

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Verified Customer

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Cody

I've already claimed the three of them. They were pretty easy to get in contact with, but sometimes the person they sent out cancelled. I tried to file for a new furnace, but they denied that. I guess they didn't see the problem

1 year ago

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Verified Customer

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Joseph

I used it last year for an air conditioner system and took them like two months or over a month and a half to get a technician here. But I've never had that problem before, you respond within a few days.

1 year ago

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Verified Customer

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Amit

I have used 3 times. 2 times last year, and 1 time this year. This time the experience was extremely good because it happened during the winter freeze. I have some of my A/C downstairs, but the heater suddenly stopped working. So, it was 30, 25 degrees Fahrenheit. So I submitted a request, and within 48 hours, it was resolved.

1 year ago

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Verified Customer

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Francisco

My furnace was giving me problems and I called them and they came. They set up an appointment really fast. I've only had to call you guys in two instances, and both were good, so I've never had problems.

1 year ago

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Verified Customer

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James Crystal Springs, MS

My built in microwave oven went out New Years Day. I contacted them, they sent out their service repair man, didn't fix it, they sent out another service repair man from a different company 2 weeks later had to order parts and another appointment set up for 2/9. It's been over a month and I've had to pay out $150. In service call fees ($75.00 for each service call ) even though it was the same appliance issue. It's been over a month and I still don't have a working built in microwave. I use a microwave daily so yes I went and bought a cheap countertop microwave.

1 year ago

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Verified Customer

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Carver Challenger Calumet City, IL

Finally an insurance company that doesn't rush to drop you! They are great. Professional, prompt, attentive and effective. Thank you for the years of coverage. Looking forward to many more!

1 year ago

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Verified Customer

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Melissa

Customer support was just respectful, they did told me exactly when I called in regards to follow up on why my machine part was taken so long they explain that it was being ordered and how long the process usually takes so they didn't leave me in the loop.

1 year ago

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Verified Customer

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Kenneth

I had to use it for problems with my furnace. And they have some trouble finding people in our area to help with that. They didn't want to work with a home warranty company. After a while, I did find somebody, and the problem was corrected.

1 year ago

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Verified Customer

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Wallace

Washer broke late Dec. submitted and was able to get contractor on 22Dec. Made assessment to order control panel motherboard with follow up to install 9Jan. Contractor was a no show, no call, text, email unable to contact no response. Called HWA. They said try email as they they just spoke to him. 36 hrs later they responded with new date 17 Jan and advised parts had not arrived for 9Jan appt. No show for Wed 17 Jan appt, unable to call, text, email, no response. GHOSTED 2X by HWA preferred contractor. Called HWA demanded new contractor. Reassigned to Sears Service team. Arrived 20 Jan Sat, re assessed same problem, ordered part will install 6 Feb ….hopefully. About 50 days without washer so far.

1 year ago

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Verified Customer

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Genevieve

Last time when we tried to get a hold of people in customer service and figure out why nobody was responding to our claim, we were given the runaround. We had water flooding and backing up in our basement and so it caused a lot more damage than it needed to. And we're still dealing with all of that and that happened around Thanksgiving. It didn't have to get that bad if somebody would have responded and let us know why nobody was showing up.

1 year ago

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Verified Customer

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James

Great follow-up time. It is an easy process to submit the warranty claim. Once approved, everything was set up properly with a vendor or a service department. And everything was taken care of and paid for by home warranty.

1 year ago

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Bernie

They showed up when they were supposed to and fixed everything they were supposed to fix. So I thought they did a great job. I've recommended the home warranty to other colleagues that I work with because I'm in the real estate business.

1 year ago

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Verified Customer

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Diana Kapolei, HI

Liked the quick response in communication as well as quickly sending a technician out to address the issue. Technician was professional and addressed the noise issued. Thank you all!

1 year ago

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Verified Customer

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Michele Ashby

Quick turnaround. The vendor they chose was top notch.

1 year ago Edited January 3, 2024

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Verified Customer

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CR Ray Oklahoma City, OK

So far, I have had good response from Home Warranty Of America. Anytime that I have had to contact them on an issue, they have been quick to respond and send very competent service people.

1 year ago

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Verified Customer

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Michael Sherman South Jordan, UT

Home warranty of America has been so easy to work with, and we are happy to have been introduced to their company. We have recommended them to our friends who also are happy with them.

1 year ago

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Verified Customer

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Chris Ndikumana Fort Worth, TX

Hired plumber. Ordered part. Made repair to faucet. A week later faucet is still working since the part replacement made. Took 3 days for HWA to find a plumber instead of 48 hours but did communicate delay in advance.

1 year ago

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Karen

When you ask some questions about how the process works, they give you the run around. The one time I had a leak, they sent out a plumber and he came and gave an estimate and then he was supposed to be back two days later - he needed to order parts or something. He never showed up and they wouldn't let me get my own plumber. And that took another three days. So in the meantime, I have a leak.

1 year ago

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Verified Customer

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Nannette

I used it for my garage door and it wasn't working so they came out and fixed what they needed to fix on it. They are sometimes hard to get a hold of and they don't always provide direction appropriately. I had some issues with that, but I would say overall they're okay.

1 year ago

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Verified Customer

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Edna Albany, GA

I gave two stars because it took the 3rd repair person to come to my home and tell me that he had to order the parts. When the two before him came out and said they had to call HWA to order the parts and send them to them 🤔. But anyway the 3rd repair person said that he would order the parts as soon as they approve 🤗. But i got a text message that said that they were replacing the refrigerator, and it would take 30 days 🤔, I mind you this was back in October 4th when I reported it to HWA and I'm still having to wait 30 more days and I am still waiting for the e-card for Lowe's to purchase the replacement of my refrigerator and it's Thanksgiving next week 🤔

2 years ago

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Verified Customer

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Wallace Buffington Lompoc, CA

Over all they are good. I've had a few snags with with the service but nothing that couldn't be worked out. They have helped in my replacement of a broken hot water heater. Repairs of my gas dryer. Work on my refrigerator. Fixing my dishwasher And replacement of my range.

2 years ago

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Verified Customer

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Deborah Montgomery, TX

I had called Home Warranty that my water heater was not working after returning home from a 2 week vacation. The plumber sent out by Home Warranty stated that he could not fix it as it was an electric problem. I then paid the company the $100 co-pay. I called Home Warranty again about my water heater and this time an electrician was sent out. He fixed the problem. But I had to pay a second $100 co-pay even though it was the same problem - my water heater.

2 years ago

Home Warranty of America Reviews