Home Warranty of America: Read 2,172 User Reviews From Real Homeowners

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Emilio El Paso, TX

8/19/23 TERRIBLE customer service, I was offered a LOWES card for my claim replacement in 30 days BUT I requested a check instead of a Lowes card and I was told OK! NO PROBLEM! since I needed my fridge and I pay out of my pocket and find out a month later NO ONE PROCESS my check request it almost feel i was talking to myself. BOTTOMLINE still haven't received my check, because is going to be 9/19/23 process on my behalf again by Maison the Manager. 30 more days need to wait to hopefully to see my check, will see!

2 years ago

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Ronald & Stephanie Burns

We have a major problem with the entire drain system out on our home. The response time and prompt help is terrible and communicating with your representative was extremely difficult. We're supposed to live in this house for 5 days before someone can come out to LOOK at our problem? We can't use the toilet, shower, cook, do laundry, etc. We are not recommending this company to anyone and are telling our Realtor to never recommend this company. We were thinking of renewing this policy when the year is up but I sincerely doubt it now.

2 years ago

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Fred Owens Indianapolis, IN

This company paid us $343 for a two year old washing machine that we paid $1100 for and they could not fix after five tries. Consequently I canceled the coverage that I had paid three years in advance for $1300 only had the plan for one year and they told me after early cancellation fees I’m only getting back $342. This company is a rip off and con artist do not do business with them.

2 years ago

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Beverly Garcia Los Angeles, CA

I have had one good experience and one not so good. I called for A/C repair was done quickly. I call for a leaking shower and it took a couple of weeks to repair.

2 years ago

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Daniel Houston, TX

Texan Heating and air were great. But it took 2 & 1/2 weeks to let AHW to approve add get to the service guys to install. It was over 204 every day. That is too much to as of a person that is old and with heart problems

2 years ago

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Yang Yang Northville, MI

I would give them overall 3.5 rating. I think recently quality of their technician has been dropping, at least 3 of my 4 last claims. The last technician they sent solved the problem efficiently.

2 years ago

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Survivorstrust Sulphur Bluff, TX

I would give you zero stats if I could! You couldn't get a tech to take the AC job, and after 5 days I couldn't stand the excessive heat in the Phoenix, AZ area during the record breaking heat in July that I broke down and hired my own AC tech to fix it. Of course, your company wouldn't cover the cost. What's the use of having a warranty if you can't get a tech out to fix it? Nothing but a waste of money! Sherry

2 years ago

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Dan Hinkle CA

Loved the service, technicians and quality of product received. Only problem was it took over 2 weeks to get ac replaced and temps were over 105 each day

2 years ago

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Roy Jones

When calling customer service, the reps cannot help with your issue. I had my ac out for over 2weeks. Temps over 100 outside and over 85 in my house. Very poor service. I am considering changing when my contract is up for renewal. Also I have a claim on my dishwasher which hasn’t been corrected going on for over a month do to wrong part ordered and the tech was pulled off his scheduled service appointment. This service is not acceptable and not communication about cancellation of appointment. Very disappointed in the service from Home Warranty and their service providers.

2 years ago

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danice boyd

I can always reach a live person if I need to and get my issue, make sure my issue has been escalated. When I first moved into my home, rekeying the locks was included in my home warranty and I used, I used it right away and that way I was very confident that no one had any keys to my new residence.

2 years ago Edited January 10, 2024

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Connor McDermott Highland Park, IL

They took 12 days to replace our covered AC during a HEAT WAVE. Literally tried to kill us so we would cave and replace it ourselves. Absolutely horrible and evil people. Wish I could never interact with them again, but I’m under warranty for 3 more years. Worst customer service ever and literally doesn’t give a shit about the people they cover.

2 years ago

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Megan Miner Springfield, IL

Not going well! I’ve been waiting more than a month for my microwave to be replaced! As of 8/4 the service tech sent a report to Home Warranty to tell them the parts are not available because the microwave has been discontinued. I’ve called over 4 times and still nothing. The microwave needs replaced. This is unacceptable as I’ve been a customer for 8 years!!!

2 years ago

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Rebecca Chenault Houston, TX

This company is terrible. The company they sent out was very unprofessional. They took a week to send someone out to my house when ac went out just to tell me it wasn’t covered due to it being an electrical issue. We haven’t had rain in months and no electrical storms. I had 2 other ac companies come out and state it was old age. I disputed the coverage but they were no help. I canceled my policy right there. They say they will cover no matter the age but that is false.

2 years ago

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Kyle Stanbro San Antonio, TX

DO NOT BUY HWA they will NOT cover several problems when they arise. HWA does not cover Hot tubs, and when our Hot water tank went out they have several items that they would not cover to include replacing the drain pan for the new Hot water tank, pipe modifications to connect the Hot water tank. disposal of the old Hot water tank, pressure reduction value. and there are no supervisors to speak with to ask questions. NO NOT USE

2 years ago

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Bruce Miller Lakewood, NJ

Stay away from this company. Too bad one star is lowest, or I would give NO stars. It seems vendors do not want to work for them. Two different vendors refused to work for this company regarding hot water heater replacement after learning that they would not be paid full amount they submitted. The company was only willing to make a partial payment and wanted me to pay additional $650 to technician. This went on for 34 days since claim filed, until I finally decided to drop this company.

2 years ago

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Reggie Smith Yuma, AZ

HWA is probably the worst company I’ve ever worked with. I live in Az where for the week temperatures have been over 115 I call in a week ago for ac service this was on Monday two days later it was assigned to a local company,waited two days they never call as per agreement. Called in to get the claim re assigned they never did find a company that would take care of my ac problem. This is now 6days later, I had to find nd and pay out of pocket and still no contact from HWA.

2 years ago

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Kenneth M Ellis McDonough, GA

This is the worse customer service I have ever encountered. I have been with this company since 2017 and I filed a claim for a leaking sink and it was denied. I had a difficult time reaching an agent that was helpful. I was given the run a round. They denied the claim, then a Case Manager said they would fix the sink. They sent the plumber another email stating that the claim was denied. After speaking to a second Case Manager, she said due to some wording in the contract, they couldn't fix the sink. I wouldn't recommend this company to anyone.

2 years ago

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Jeanine Plainfield, IL

So far we have had a plumber and an electrician out to the house and both were very professional, courteous, and knowledgeable.

2 years ago

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4 Hornes Salina, KS

Filed a claim for my A/C, and verbiage in the agreement states 24-48 to find a contractor, it has been 7 days, and still no one wants to do business with them. It should tell you how bad of a company they are when contractors do not want to do business with them. They offer a reimbursement option, but that is a bait and switch, and has very specific requirements the contractor themselves must perform to get your money back, which gives them a plethora of excuses to not reimburse you, and blame it all on the contractor, getting you mixed up in a middleman battle.

2 years ago

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Glenda Sharp Lambertville, MI

I contacted HWA 10 days ago about my AC unit not working. They stated they had 24 to 48 hrs to find a technician. 4 days later I got a text saying the tech wold be here in 5 days. Contacted the ac company. They don't contract with AHW. Call HWA oh we will have Ave to take another 24 to 48 hrs to locate another tech. Wish I had checked this company out before. We will see what they come up with next.

2 years ago

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Salomon Cohen Portland, TX

I did not like the service provided or the form of attention to the public of this company. Well, when they try to sell a policy, they are excellent at promising that they will help you quickly and without problems. When I made a claim to them, they delayed and made excuses, as well as they looked for all possible obstacles so as not to recognize the expenses incurred for the repair.

2 years ago Edited July 12, 2023

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Carol Pittsburgh, PA

First experience with a claim. I am not impressed. Sent someone who is a new “company” (2 guys with an unmarked suv, business card with an incorrect phone number). I was told “HWA gives us a hard time if something needs replaced, they just want a quick fix”. I had another company in the past and was much more impressed.

2 years ago

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Claudia Columbus, OH

HWA comes through every time! They have large network of great technicians that have years of experience to resolve your home repair needs.

2 years ago

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Jennifer Guinn Chicago, IL

June 22 AC went out, June 29 AC still not fixed. Temps over 100 degrees. Going into Holiday Weekend. I don't see this getting fixed before then the way they are moving. The tech collected the deductible and I have this feeling in my gut I'm never going to see them again. I have called everyday trying to push this repair of the fan motor. I am seriously considering cancelling this program. Not a happy customer.

2 years ago

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Danielle Page Bellevue, NE

Worst home warranty company. Says clearly in my policy that they will fix leaking or broken drain pipes even with corrosion. Submitted a claim, three weeks later it was denied and my appeal was denied because they said the pipe that was installed originally with the house was improperly installed. It’s ridiculous what excuses will be made so this organization can save money.

2 years ago

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Susannah Cooper

We tried to file a claim for our 26 year old HVAC system. It was no longer repairable but they denied the claim saying it was Physically Damaged (even though it wasn't)... We sent all documentation, even from the 20+ year professional we hired and he couldn't believe they denied it either. HWA is a scam and joke. Poor customer service. They didn't even find the company for us, we had to find the company to fix our system. We've now been without AC for a month and it's almost July. DO NOT GET A PLAN WITH HOME WARRANTY OF AMERICA!!!!!!

2 years ago

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Dhana Belding Boulder City, NV

DO NOT BUY HWA. They do not give you a replacement for something they can’t fix. My washer couldn’t be fixed and so they “offered” a $343 Lowe’s gift card. Telling me that is the price they have to replace it, but won’t replace it. I have to pay $350 to get the same washer and $160 to get the smallest cheapest one. They have set replacement prices that you can’t argue about. Take it or leave it.

2 years ago

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Brij Patel Roselle, IL

We received a diamond plan with HWA from the Seller. Even though appliances were in working mechanical conditions, most of our electrical and HVAC claims were denied. The unknown pre-existing condition only applies if the appliances are first tested and approved by a service professional in a working condition. This defeats the whole point of getting a home warranty for a new home owner.

2 years ago

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Geri McCarthy Leander, TX

The company has become worse with each passing year. 6 weeks to get a dryer repaired. Replace a built in appliance but do not cover the cost of sales tax, delivery and installation and only provide replacement by gift card at one store. Previous year had A/C out for over 2 weeks in middle of summer before it was repaired properly. So few technicians in my area will work with them that the initial service call on an appliance is taking 7 to 10 days from when the claim is submitted.

2 years ago

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Charles Adney Marion, IA

Takes forever for them to make a decision on anything. Have been waiting now three weeks for a decision on what to do with my refrigerator that was condemned by the service technician. Support just keeps telling me they are waiting on additional documents for the tech. I call the tech directly and they state they've given HWA everything they asked for. Joke of a warranty company, will not be renewing.

2 years ago Edited January 10, 2024

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Leslie Irvine, CA

Home warranty Of America is company you can trust so accurate fast and they give you contractors that are also trustworthy. I recommend them highly.

2 years ago

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Pi chuan Lai Taipei, TPE

Every time we file a claim it feels like pulling teeth to get something approved, and that’s after pushing back at them. They give me the feeling they try to get out of paying for even simple fixes.

2 years ago

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Carlton Houston, TX

only good for minor repairs for appliances; ex replace filter or motherboard. anything you'd want a warranty to help cover they make up excuse for why they don't cover it and then let you talk to 'case manager' who does nothing but repeat a script.

2 years ago

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Abbas Westminster, CA

It is worth it, feel secure, peace of mind responds efficiently, If any problems they work hard to solve the problem. dislike some of the vendors

2 years ago

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Gus Valeriano

Thank you so much for fixing my appliances!, I’m so happy to have you because you keep your promise to customers like me

2 years ago

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ODELL JONES JR Fredericksburg, VA

Every time I have called. I got an immediate response and the people sent to my house were knowledgeable and did good work,

2 years ago

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Verified Customer

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Keith Perry

I did not appreciate the run around I got over whether or not the warranty was going to pay for my pipes to be replaced. Why send a 2nd contractor out for another opinion and then request a copy of the estimate just to tell me it's not being covered? Such a waste of time. This project got delayed 3 weeks because of this. Absolutely poor customer service. I believe I'm entitled to my $100 service fee back. Especially since the contractor performed no work and the company received no bill.

2 years ago

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Verified Customer

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Betty El Paso, TX

Customer Service is wonderful, expedient and professional. I appreciate your support and assistance. Keep up the excellent work!

2 years ago

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Verified Customer

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Zina Tomball, TX

We have had 4 different technicians come out to our house and 2 have replaced the 3 components of our stove. It still doesn’t heat properly, takes forever to get to any temperature. You charged us 2 deductibles and now HW SAYS THEY HABE TO ORDER THE SAME PARTS AGAIN! That was over a month ago and still no parts or response from HW. HW is a joke when it comes to customer service and reliability!

2 years ago

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Verified Customer

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Ray C Ocala, FL

Overall it has been a pretty good experience. Only things that could be better; replacement costs for non repairable items, and lock in an annual price without increases.

2 years ago

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Stuart Brown Johns Island, SC

I am so impressed with the service. It takes a couple days but once it is diagnosed it’s fixed asap! I highly recommend!

2 years ago

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Ricardo

Fast, efficient service. The price is tough to beat, especially if you have a pool that you are also trying to cover under the warranty.

2 years ago

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Gary Hayes Boise, ID

Absolutely horrible home warranty company! They like to claim they’re great but they do not want pay to what they are contractually required to pay. Time and time again they send out the absolute worst contractors and will delay paying them and delay fixing, repairing, or replacing the homeowners problems. Whatever you do as a home owner DO NOT choose Home warranty of America!!

2 years ago

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Verified Customer

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Irving Park Forest, IL

Home Warranty of America is a top notch company. They arrive on time, complete the service and cleans up after they are finished.

2 years ago

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Cheryl Coupe Portland, OR

Terrible customer service, close to unethical practices, defaults to refusing any claim, giving reasons that are exactly counter to what the technician actually put on the form. The company is completely non-transparent. Even when it was bought or merged with another company and I received claim calls from that other company name, HWA employees told me that wasn't part of their company.

2 years ago

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Bret Earwood Keller, TX

HWA left us high and dry with a plumbing issue. HWA paid to fix one plumbing issue but refused to accept/fix THE EXACT SAME ISSUE the plumbing contractor found on the adjacent vanity sink. Even when pointing out the verbiage in contract that supported the claim. HWA used to pretty good in response to issues/claims and up until now we felt good renewing our contract each year. No longer. This will very likely be our last contract with HWA.

3 years ago

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Michelle Matteson, IL

Please do not do business with Home Warrant of America. I did not know how bad they were until I submitted a claim for my refrigerator. They could not find a vendor to service my refrigerator. They gave me authorization to hire my own vendor with the promise of reimbursing for expenses incurred. I spent nearly $400 and was told they were only going to reimburse me $87. I have spent a considerable amount of time trying to resolve the issue with their customer service to no avail.

3 years ago

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Verified Customer

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Mikel Puyallup, WA

We bought our home less than a year ago and got the home warranty as soon as we purchased the house. So far we've had to call them out for multiple problems that should have been covered per the contract and they have only approved two things. The most recent one they closed out saying it was fixed before the repair technician even put in a work order. We don't recommend people waste their money one this Home Warranty company or anyone affiliated with them, and we have also informed our friends who are shopping for homes and our Real Estate agency, who no longer recommend them as well

3 years ago

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Lisa Cape Coral, FL

If I could give zero stars, I would. There is and was a leak in my home which was advised by contractor you sent out that was INSIDE home but they had to do leak detection. My claim was denied stating they don't cover outside piping. Leak is INSIDE causing damage! Leak detection was needed to find exact area inside wall to repair. Still waiting to hear back from vendor asking with warranty company. Very disgusted and dissatisfied!

3 years ago

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Crystal Batavia, IL

The companies they send out are sketchy. Most don't even have a website when you search their name online. And they usually have TERRIBLE reviews online. It's like they only get business through HWA. No one in their right mind would hire them outside using HWA. If you're going to pay $100 for the call anyways I'd rather hire a reputable company with good reviews.

3 years ago Edited January 10, 2024

Home Warranty of America Reviews