Home Warranty of America: Read 2,120 User Reviews From Real Homeowners

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Verified Customer

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Amy

Great technician! Timely response for repairs

1 year ago

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John

They were very easy to work with and very efficient.

1 year ago

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Albert Laser

Had to wait 3 days in middle of winter before a repair person was found to fix our furnace

1 year ago

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Tammy

They sent plumbers out to fix my pool one time, they weren't helpful

1 year ago

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Nailah Jones Atlanta, GA

Great customer service and choice of vendors

2 years ago

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Patrick

The heating air conditioning unit broke and they were flexible when needed.

2 years ago

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Laura Oceanside, CA

HWA sent an awesome company to fix my refrigerator.

2 years ago

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Kerry

We got a bill, even though we have the warranty. We had an additional charge of $280. I thought it was misleading.

2 years ago

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Lance

They are very quick to assign people to a claim.

2 years ago

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Hannah

I like the ability to file the claim online.

2 years ago

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Verified Customer

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Francie Chesapeake, VA

Came in was efficient, quick, neat and fixed problem

2 years ago

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Dawn Fowler Dallas, TX

Great website; easy to file a claim; and prompt response.

2 years ago

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Jim Kristof Lake Zurich, IL

2 years ago

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Lori McKernan New Braunfels, TX

Plumber was knowledgeable and fixed my issue.

2 years ago

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Humberto Gonzalez Round Rock, TX

Fast response and customer oriented company

2 years ago

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Ralph Jones Charlotte, NC

Outstanding service! Always good quality!

2 years ago

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Elralarsen Mesa, AZ

Very fast response, took care of my problem the next day

2 years ago

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Andrew Coleman

Very easy process and low hassle. Takes the stress away

2 years ago

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Michele Smith

Service was timely and my furnace is now working

2 years ago

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Fredy

When my HVAC went out I called you guys. It wasn't so hard.

2 years ago

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anudeep reddy Kent, WA

The service was very fast and they did well

2 years ago

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Joyce Hammonds Arlington, TX

HWA has always processed my claims quickly and efficiently.

2 years ago Edited December 13, 2023

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Christopher Huntley, IL

Great company very helpful repairs got done quickly

2 years ago

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Ronnie Cooley

I was satisfied with it. My central heat went out and I called them and they sent a technician out probably within two days. The technician ordered the part and then came back and put it on. But it took three or four days to get the part.

2 years ago Edited December 6, 2023

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Emma

Always treat me with respect and handle my claims with care

2 years ago

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Mistie Johnson Cookeville, TN

They try to get you help as fast as possible

2 years ago

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Dylan Jennings

They approve claims and have good service.

2 years ago

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Ken Knister Phoenix, AZ

I can trust to get things fixed. Good customer service.

2 years ago

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Tina Matthews Chicago, IL

Perfect service for my plumbing needs. THANKS

2 years ago

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Jesse Brazoria, TX

Tech came found problem and ordered parts waiting on him to come back tomorrow.

2 years ago

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William Bills Chicago, IL

Wonderful to work with. Quick response and reaction

2 years ago Edited November 15, 2023

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Barbara

I've had issues that they have taken care of and I've had no problems with it.

2 years ago

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Joanne

They answer their phones quickly. They did get me care recently, quickly.

2 years ago

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James Murfreesboro, TN

The claims process was fast, but we are disappointed in the replacement unit.

2 years ago

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Swathi Iyanar Ballwin, MO

Liked how they were quick and helpful!!!

2 years ago

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Akely78

Great Service provided by the company and technicians.

2 years ago

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Daniel Czuba Batavia, IL

Quick straight forward and fixed the issue right away

2 years ago

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Mohamed ElRahimy Clarksburg, MD

Technician was professional and very knowledgeable

2 years ago

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Verified Customer

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Anthony Parham Arlington, TX

The plumber you sent request a scope to help find the leak in my house and never got a response so his whole trip out to my house was a waste of time

2 years ago

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Shanice

Zero stars .I disliked the methods of communication and the prices of my services I. Addition to my quarterly service fee

2 years ago

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Michael Nampa, ID

Everything was handled well and with ease for us.

2 years ago

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Darren Lockport, IL

Claim handled quickly and efficiently, tech was very polite

2 years ago

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Charles

Failed to fix my garage door opener! Said it was noise but not broken. Had to replace out of Pickett because of grinding noise!

2 years ago

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Rosemarie Steffers Killeen, TX

Took too long to get service. Do not like that they use too many independent contractors instead of companies.

2 years ago

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Gary Yellin

The contractors that they have, most of them not all, most of them are very poor. If you look up the individual contractors, they get very poor ratings. So that's my main complaint.

2 years ago Edited September 7, 2023

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Verified Customer

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Oralia

The first time I had a little issue the with the company saying I didn't pay them they're $75 but I had, so that was ironed out. It was no big deal. That was not home warranty's fault that was the company that came out to do the service. But the second time it went through, it was flawless. It was just like I made my claim. It came out and fixed it. Everything was fine. Now, the third claim was for my air conditioner. Here in Texas, the temperatures have gotten up as high as 107 and it was very hot. I called it in and they said they would get back to me and I didn't hear anything. So I called back again and they said "well, you should be hearing something from them today or tomorrow"

2 years ago Edited September 7, 2023

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Verified Customer

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Cedricka H. Knoxville, TN

I had to pay a service fee twice for absolutely nothing to be done. It has been a hassle to get in touch with my case manager. Not satisfied at all!!

2 years ago

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Scott Case Flower Mound, TX

All very good ty good service and good response

2 years ago Edited January 10, 2024

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Alicia Poole Wichita, KS

Easy and no worries. Very professional and timely.

2 years ago

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David Columbus, OH

Takes away the worry of bad things happening at bad times.

2 years ago

Home Warranty of America Reviews