Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

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Oralia

The first time I had a little issue the with the company saying I didn't pay them they're $75 but I had, so that was ironed out. It was no big deal. That was not home warranty's fault that was the company that came out to do the service. But the second time it went through, it was flawless. It was just like I made my claim. It came out and fixed it. Everything was fine. Now, the third claim was for my air conditioner. Here in Texas, the temperatures have gotten up as high as 107 and it was very hot. I called it in and they said they would get back to me and I didn't hear anything. So I called back again and they said "well, you should be hearing something from them today or tomorrow"

2 years ago Edited September 7, 2023

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Cedricka H. Knoxville, TN

I had to pay a service fee twice for absolutely nothing to be done. It has been a hassle to get in touch with my case manager. Not satisfied at all!!

2 years ago

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Scott Case Flower Mound, TX

All very good ty good service and good response

2 years ago Edited January 10, 2024

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Alicia Poole Wichita, KS

Easy and no worries. Very professional and timely.

2 years ago

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David Columbus, OH

Takes away the worry of bad things happening at bad times.

2 years ago

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Barry Idell Pittsburgh, PA

Needed a replacement asap as no hit water with my wife being treated for breast cancer and HWA took way too long to respond!!

2 years ago

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Carolyn Tolleson, AZ

New Gen A/C Co. completed the repairs Great service!

2 years ago

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Vivian St Louis, MO

Customer service is good. They start look

2 years ago

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Michele Cumming, GA

Fast response on getting the repair completed.

2 years ago

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Jerry

They've always helped me, answered my questions.

2 years ago

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Tony

They never resolved any of my issues. They were completely confused all the time. They messed up the claim numbers. They were nasty on the phone too.

2 years ago

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Anonymous

I have a lot of trouble understanding the customer service representatives on the phone.

2 years ago

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Ronald Aurora, CO

Backs up what they say including reasonable length of time

2 years ago

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Nekia

When I did have to call in, they were there even on the holiday, so it did pretty good. On Memorial Day they came for my A/C unit. It wasn't getting cold.

2 years ago Edited January 10, 2024

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Kevin

The service technician were very thorough.

2 years ago

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Ryan Kennedy Metairie, LA

Some thing are not covered that I was hoping would be in regards to my A/C unit.

2 years ago

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Eric Pearson Atlanta, GA

My technician worked very fast and was always respectful

2 years ago

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RLT Hutto, TX

Quick action on claims and the reminders help

2 years ago

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James Wasilla, AK

It was fast repair, only took a couple days.

2 years ago

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Brian Jimenez

Very prompted and friendly. Nice experience

2 years ago

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F G Plainfield, IL

Like. Repairs made on washer, dislike. Time it took to get completed

2 years ago

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menahem beniflah San Antonio, TX

Good company veery good service and peace of mind

2 years ago

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Thomas Porter Greensboro, NC

Quick responses...professional tradesmen

2 years ago Edited December 6, 2023

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Claudia Posen, IL

Home Warranty has come through each time.

2 years ago

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Marsha Markham, IL

They're always there when I call, so I always get assisted.

2 years ago

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Michael Hercules, CA

They're consistently good. They're reliable.

2 years ago

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Deirdra Upper Marlboro, MD

I would not recommend. I had to pay two claims for the same problem and it's still not completed. I am very dissatisfied.

2 years ago

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Willie Westchester, IL

I submitted the claim online and they sent a technician out.

2 years ago

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Elijah Denton, TX

I've never had issues with getting scheduled.

2 years ago

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Jerry Broken Arrow, OK

They always did a good job and got to it quick.

2 years ago

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Donna Beaumont, CA

They were very helpful and professional.

2 years ago

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Brenda District Heights, MD

It's good. The only problem that I have is that when you're on hold, you're on hold for a while.

2 years ago

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Farid Clearwater, FL

They're very responsive and respond in the first call.

2 years ago

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Maria Chua Paguio Sherman Oaks, CA

Would give zero if I can. WORST COMPANY. My water heater broke 3 weeks ago, agreed to pay $535 for my copay. 3 weeks after of no status updates, I asked for the status of my claim and they said I have to pay $1200 in order for my water to be replaced now.

1 year ago

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Kent Brozovich Sanford, NC

1 is TOO HIGH. After having service nearly 3 years, HWA now wants to deny basically every claim we file. Worse yet, the customer service reps are worse than useless and the "supervisors "are hostile, non responsive, and just plain rude. Run from this sinking ship.

2 years ago

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Matthew New Orleans, LA

Customer Service was very professional and caring. They filed my claim expeditiously and were very helpful.

2 years ago

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Le Phan Miami, FL

Horrible company! File a claim on pool pump, it been almost 3 months and nothing been done. Took 2 months for claim to be assign, and 3 weeks later to tell me it’s been reassigned again and I have to wait.f do not use this company

2 years ago

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Heidi

They did a great job. The technician was on time and was very helpful in getting the problem resolved.

2 years ago

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Monica

Pretty quick to get a claim settled. They should cover smaller household items like garbage disposals. Overall, a good company.

2 years ago

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Rachel Security Maricopa, AZ

Responsive representatives, friendly service, attentiveness to my service needs, and competent service providers.

2 years ago

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David Dallas, TX

They had an inadequate number of vendors for a rural area. And when they say to get your own vendor. The requirements for that vendor are obsessive with pictures and documentation and a bunch of crap. I’ve used it twice once I had since I moved to the thhis house, and it’s terrible every time it’s the same thing.

2 years ago

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David Houston, TX

I didn't like that the technician service appointment was scheduled for 6 days later. This was an air conditioning issue with daily temperatures over 100 degrees. I cancelled the service request and fixed it myself.

2 years ago

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Rayshann Cotton

I’ve had a claim a hint about my air conditioning unit since July 1st. It’s august 22nd and I still have NO AIR!! I have 3 kids in my home and I’m having to rent hotel rooms on hot days. I DO NOT RECOMMEND!!!!

2 years ago

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Kim Catalanotto

They would let your family melt rather than take a few hours to review your claim. Thousands of dollars spent being displaced from my house and zero good reason for it to take so long to get approved. Totally awful customer care.

2 years ago Edited August 23, 2023

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Shelley Goebel Boerne, TX

I had 2 air conditioner claims and both were scheduled 5 days out. We had to service it ourselves on the 2nd time due to high temperatures. We paid for service ourselves and HWA will not consider paying us back. That’s so disappointing. I think some sort of allowance should be made. I will not renew my warranty or recommend them to any one.

2 years ago

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Marisa du-Long Austin, TX

I’ve been happy with the vendors that have been sent to my house! It’s very helpful to have as a new homeowner.

2 years ago

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judy kennedy Glendale, AZ

HWA has always come through for us we have no complaints and we have had plenty of things that had to be fixed.

2 years ago Edited January 10, 2024

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Granville Anderson Baton Rouge, LA

They will do everything they can to delay or not pay out certain warranty claims. The quality of their customer service is horrible. No matter how many times you try to explain a situation to them they simply repeat the same thing over and over. I would not recommend this company to anyone.

2 years ago

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Jason McKeown Austin, TX

It’s July 7th still no AC put the claim in on June 24th. Just excuse after excuse thinking no contractors want to work for this company. Good luck I will be canceling after this claim is done third claim in a row on two homes rather just pay and find my own contractor.

2 years ago

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em Hanford, CA

These people don’t cover anything. It’s like paying for house insurance and when it’s time to rebuild after a disaster, they tell you they only cover the cost of the nails. Their case managers are rude and just want to talk over you. Believe the negative reviews. They are not even deserving on 1 star. You will waste money with this company.

2 years ago

Home Warranty of America Reviews