Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Aarion Chicago, IL

I like home warranty because I just put in the claim & they handle the rest

2 years ago

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Cynthia

I appreciated the continous update and being contacted prior to arrival

2 years ago

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Anonymous

The companies they send have good workers and everything. I like them.

2 years ago

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Sophie Bardy Austin, TX

Service is generally good, but vendor availability seems to sometimes be an issue

2 years ago

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Stacy

I had to use them when my air first went out a year ago, and they were able to get a technician out within a day or so.

2 years ago

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Kathryn Corona, CA

First time using the warranty and was quite pleased with the service

2 years ago

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jeannie hinson

They were timely and very pleasant. We had a rental property that was abandoned and we needed the air conditioner repaired. We called them and they sent somebody out, got it taken care of.

2 years ago Edited January 10, 2024

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Lie Moreno Valley, CA

HWA is cheating. They want to pay me 1/2 of the price to replace my refrigerator n on the top of that they want to pay with lowe’s gift card. I am not shopping at lowes

2 years ago

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Sherry Rich

Quick service, very knowledgeable and I got an appt the next day.

2 years ago Edited July 7, 2023

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Tiffanie Los Angeles, CA

Everything was great! HWA serviced quickly and did a great job!

2 years ago

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Michael Paladini

Good, fast service. They take care of their customers well.

2 years ago

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Vimari St. Cloud, FL

I have to pay for an AC technician because the one that are contracted doesn’t work for me. I have to cancel every time I call to make a claim in regards to this situation

2 years ago

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Larry Salt Lake City, UT

I like the quality of the contractors and the speed of service

2 years ago

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Ben Huntley, IL

We liked their professional service and the quality of the work of their contractors.

2 years ago Edited January 10, 2024

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Connie Reittinger Elkhart, IN

Nice company for home warranty. Customer service is friendly

2 years ago Edited January 17, 2024

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Deborah Cedar Lake, IN

I have had good response from HWA every time I've called. Very happy with them

3 years ago

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Siddharth Atlanta, GA

Like the Customer service and service. Don’t like that my monthly subscription is as increased without information

3 years ago

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Alice Delaney Chicago, IL

The technician was very professional and answered all questions that I had

3 years ago

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Melissa Langrehr Virginia Beach, VA

Excellent customer service, great communication and fast reliable service.

3 years ago

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Mishue Graves Miami, FL

I appreciated the response but the call fee is high-$75 should be the maximum

3 years ago

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Kyndra Fresno, CA

Prompt service. I needed my air conditioner replaced. They replaced it.

3 years ago

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Clarence Caldwell And Shorewood, IL

They answer your questions, and they do everything in a timely manner.

3 years ago

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Khin El Dorado Hills, CA

My washer was not working, and as soon as I call they set up the appointment.

3 years ago

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Jimmy Owens Cross Roads, AL

My hot water heater went out and they replaced it. They're quick.

3 years ago

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Kumaresan Schaumburg, IL

I generally receive the support whenever I raise the concern. I don't have any issue.

3 years ago

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Leonard Phoenix, AZ

Our refrigerator broke and they had people from Sears come out and fix it.

3 years ago

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Donna And Earl Show Low, AZ

Their customer service has been very positive when you call in and follow up.

3 years ago

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Michael Aubrey, TX

They were responsive. Our dryer went out and we called them to fix it. It was overall positive.

3 years ago

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Albert Silva-Mendoza

If I could leave negative stars I would. This place is a scam. They train they employees to not place notes about cancellation requests and instead the employees place false notes about offering a free month or they place notes about questions of a prior claim, but they don't actually send in the cancellation request and they continue to charge you. I will be contacting the proper authorities to report them.

1 year ago

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Adolfo

I had a great experience with their service! They were always quick to answer my questions and very patient. Recently, they helped me with my oven issue efficiently by ordering the necessary part and fixing it. I also used my warranty to rekey my new home, and it was hassle-free. Highly recommend!

1 year ago Edited January 2, 2025

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The Parks Family

We are living in Illinois with weather over 90 degrees. Our air conditioner died and we called HWA 6/17/24. They have made an appt for us with Sears home repair for 6/28/24. We will melt before then. Since we have had HWA, their coverage has significantly worsened (less than $500 to replace a $3200 cooktop) and their delays have become intolerable. We froze without heat for 6 days this past winter as well. No such thing as urgent for HWA. Take my advice: GO ANYWHERE ELSE FOR A HOME WARRANTY. THIS PLACE IS WORTHLESS.

1 year ago

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pam law Indianapolis, IN

I put in a claim for my furnace. I have no heat and it's cold in Indiana. I pay the 100 service fee to be told that the outdoor unit was installed incorrectly. How am I supposed to know that when I just bought the home. My claim was denied. Due to it not be a covered service. Customer service is ruid. The supervisor Shantel M called back. She was ruid, cut me off, then proceeded to raise her voice at me. This company paints a picture that they will cover things and will not. DO NOT DO BUSINESS WITH THEM.

2 years ago

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Lynn Dallas, TX

We used the rekey service and was extremely pleased with the locksmith; however, we were not pleased with the person that took our call. I don't think he was well trained.

2 years ago

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Joe Boom Goffstown, NH

PUT A CLAIM IN ON THE 7TH OF NOVEMBER AND HWA STILL HAS NOT FOUND A TECH TO COME OUT FOR TOILET CLOGGING. TOLD ESCALATED TO HIGHEST LEVEL ON MONDAY THE 13TH. NOW 5 DAYS LATER STILL WAITING FOR A TECHNICIAN WHILE TOILET KEEPS CLOGGING UP/FLOODING. WILL NEVER USE THIS COMPANY AGAIN AND ADVISE YOU TO TRY SOMEONE ELSE. PISS ON HOME WARRANTY OF AMERICA!

2 years ago

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Emilio El Paso, TX

8/19/23 TERRIBLE customer service, I was offered a LOWES card for my claim replacement in 30 days BUT I requested a check instead of a Lowes card and I was told OK! NO PROBLEM! since I needed my fridge and I pay out of my pocket and find out a month later NO ONE PROCESS my check request it almost feel i was talking to myself. BOTTOMLINE still haven't received my check, because is going to be 9/19/23 process on my behalf again by Maison the Manager. 30 more days need to wait to hopefully to see my check, will see!

2 years ago

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Ronald & Stephanie Burns

We have a major problem with the entire drain system out on our home. The response time and prompt help is terrible and communicating with your representative was extremely difficult. We're supposed to live in this house for 5 days before someone can come out to LOOK at our problem? We can't use the toilet, shower, cook, do laundry, etc. We are not recommending this company to anyone and are telling our Realtor to never recommend this company. We were thinking of renewing this policy when the year is up but I sincerely doubt it now.

2 years ago

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Fred Owens Indianapolis, IN

This company paid us $343 for a two year old washing machine that we paid $1100 for and they could not fix after five tries. Consequently I canceled the coverage that I had paid three years in advance for $1300 only had the plan for one year and they told me after early cancellation fees I’m only getting back $342. This company is a rip off and con artist do not do business with them.

2 years ago

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Beverly Garcia Los Angeles, CA

I have had one good experience and one not so good. I called for A/C repair was done quickly. I call for a leaking shower and it took a couple of weeks to repair.

2 years ago

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Daniel Houston, TX

Texan Heating and air were great. But it took 2 & 1/2 weeks to let AHW to approve add get to the service guys to install. It was over 204 every day. That is too much to as of a person that is old and with heart problems

2 years ago

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Yang Yang Northville, MI

I would give them overall 3.5 rating. I think recently quality of their technician has been dropping, at least 3 of my 4 last claims. The last technician they sent solved the problem efficiently.

2 years ago

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Survivorstrust Sulphur Bluff, TX

I would give you zero stats if I could! You couldn't get a tech to take the AC job, and after 5 days I couldn't stand the excessive heat in the Phoenix, AZ area during the record breaking heat in July that I broke down and hired my own AC tech to fix it. Of course, your company wouldn't cover the cost. What's the use of having a warranty if you can't get a tech out to fix it? Nothing but a waste of money! Sherry

2 years ago

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Dan Hinkle CA

Loved the service, technicians and quality of product received. Only problem was it took over 2 weeks to get ac replaced and temps were over 105 each day

2 years ago

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Roy Jones

When calling customer service, the reps cannot help with your issue. I had my ac out for over 2weeks. Temps over 100 outside and over 85 in my house. Very poor service. I am considering changing when my contract is up for renewal. Also I have a claim on my dishwasher which hasn’t been corrected going on for over a month do to wrong part ordered and the tech was pulled off his scheduled service appointment. This service is not acceptable and not communication about cancellation of appointment. Very disappointed in the service from Home Warranty and their service providers.

2 years ago

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danice boyd

I can always reach a live person if I need to and get my issue, make sure my issue has been escalated. When I first moved into my home, rekeying the locks was included in my home warranty and I used, I used it right away and that way I was very confident that no one had any keys to my new residence.

2 years ago Edited January 10, 2024

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Connor McDermott Highland Park, IL

They took 12 days to replace our covered AC during a HEAT WAVE. Literally tried to kill us so we would cave and replace it ourselves. Absolutely horrible and evil people. Wish I could never interact with them again, but I’m under warranty for 3 more years. Worst customer service ever and literally doesn’t give a shit about the people they cover.

2 years ago

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Megan Miner Springfield, IL

Not going well! I’ve been waiting more than a month for my microwave to be replaced! As of 8/4 the service tech sent a report to Home Warranty to tell them the parts are not available because the microwave has been discontinued. I’ve called over 4 times and still nothing. The microwave needs replaced. This is unacceptable as I’ve been a customer for 8 years!!!

2 years ago

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Rebecca Chenault Houston, TX

This company is terrible. The company they sent out was very unprofessional. They took a week to send someone out to my house when ac went out just to tell me it wasn’t covered due to it being an electrical issue. We haven’t had rain in months and no electrical storms. I had 2 other ac companies come out and state it was old age. I disputed the coverage but they were no help. I canceled my policy right there. They say they will cover no matter the age but that is false.

2 years ago

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Kyle Stanbro San Antonio, TX

DO NOT BUY HWA they will NOT cover several problems when they arise. HWA does not cover Hot tubs, and when our Hot water tank went out they have several items that they would not cover to include replacing the drain pan for the new Hot water tank, pipe modifications to connect the Hot water tank. disposal of the old Hot water tank, pressure reduction value. and there are no supervisors to speak with to ask questions. NO NOT USE

2 years ago

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Bruce Miller Lakewood, NJ

Stay away from this company. Too bad one star is lowest, or I would give NO stars. It seems vendors do not want to work for them. Two different vendors refused to work for this company regarding hot water heater replacement after learning that they would not be paid full amount they submitted. The company was only willing to make a partial payment and wanted me to pay additional $650 to technician. This went on for 34 days since claim filed, until I finally decided to drop this company.

2 years ago

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Reggie Smith Yuma, AZ

HWA is probably the worst company I’ve ever worked with. I live in Az where for the week temperatures have been over 115 I call in a week ago for ac service this was on Monday two days later it was assigned to a local company,waited two days they never call as per agreement. Called in to get the claim re assigned they never did find a company that would take care of my ac problem. This is now 6days later, I had to find nd and pay out of pocket and still no contact from HWA.

2 years ago

Home Warranty of America Reviews