Home Warranty of America: Read 2,120 User Reviews From Real Homeowners

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Chinaman Albuquerque, NM

-0 Stars This company is a scam, and I cant believe they're allowed to do "business" or scam people still. The policy covers absoultuy nothing! Not 1 person is located in USA! Read over the policies & be aware of what your policy covers & whats not! No work ethics in America these days& shame on the people we rely on& trust that are suppose to protect the consumer & allowing companies like this to stay in business.

6 years ago

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Gretchen Cincinnati, OH

This company is a scam. I have had multiple claims handled poorly by them. It takes months to get even the simplest repair approved and completed. I currently have an AC claim that I placed 6 weeks ago and the AC is not yet repaired. Every time I call for an update, I get the runaround and excuses, and sometimes outright lies. I really feel that they hope I will just forget about it and then they won’t have to pay anything. What a scam, and don’t waste your time or money on this one!

6 years ago

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Lisa Winokur Springtown, TX

No enough contractors which makes it a long wait to get things fixed for your home. If you choose to use a local contractor - HWA has to approve - to expedite fixing the problem getting reimbursement from HWA is almost impossible. The worst customer care I’ve ever encountered. The last two claims I made turned into two complaints and settled through the BBB. I still had to pay, out of my pocket, $1800.00 for an AC replacement HWA authorized through a local contractor because they couldn’t provide their own contractor. Don’t waste your money on this company.

6 years ago

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Susan New Orleans, LA

This is by far the worst company with which I have ever dealt! I have already waited 3.5 weeks to have my AC fixed. I live in Louisiana and am still waiting. The technician came out right away- after hours- and determined the problem, but since the, I have gotten a complete run around. I am told that it is another department’s problem, and all I can do is wait.!it is 99 degrees out, and I call everyday, and have yet to get this resolve. Don’t use this company!

6 years ago

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Robert Plano, TX

I;ll join the many 1 star review here because can't leave 0 stars. Save yourself a headache and get another warranty company. You will pay for most claims out of pocket with various exclusions or modifications that they claim are needed. Forget about emergency services and expect a week or longer times. Their contractors appear to be the bottom of the barrel.

6 years ago

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Lindsey W. Atlanta, GA

We went two weeks without air conditioning in GA before they sent someone out to even look at our home. Refused to cover any services because they said our inspector didn't adequately test the system, even though we had a full write up of the system on our home inspection. Refused to let me talk to another customer service rep or a manager. Horrible company and horrible service.

6 years ago

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Dave M Georgetown, TX

Well, add me to the list of unhappy 'customers'. My very first big claim for AC repair and/or replacement and they're denying because I didn't change the filters often enough- they were clogged. True or not-they tell me there is no appeal process, and they will NOT share the technician's writeup with me. You're all right about the customer service with this company-I tried their chat process, what a joke. I sure did waste $550 on this contract. I'm actually still on chat as we speak and the 'agent' is quite short and not at all helpful.

6 years ago

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Cesar Highland, CA

WORST HOME WARRANTY I'VE EVER HAD, I chose the option to buy and install the water heather on my own, they told me it was ok, that they will send me a check for the water heather and labor we agree that it was going to be 2 different checks, one for each thing, they only send me a check for the water heather after 3 months, I keep calling them about the labor check, send labor invoice twice and they say now that they will not pay for the labor, they tried to charge me extra for parts I did not need them in the begining, thats why I decided to do it myself on my side.

6 years ago

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Diane M Jacksonville, AR

I filed a claim for a broken stove on 11-20-2018 and the technician arrived 48 hrs later and I paid my $100 fee to have them fix it. Now it is more than 3 months later and the claims department is still saying the exact same script they did the first time I called for a follow up on repair time. I am going to have to have the stove fixed by someone else now and they refuse to give me my $100 back. Needless to say, I do not recommend this company. Just look at the 1,400+ complaints with the BBB if you want proof of how horrible they are.

6 years ago

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JoNan Foster Anna, TX

Horrible service or rather non-service, complete waste of money. Never pays on claims and finds any excuse not to pay. A total rip-off, we have had three claims and none have paid, final straw was water heater going out two days before Christmas, HWA gave us name of two plumbers, one was out of town, the other couldn't make it out for a week. Called HWA back, they said no one else is in your area. We are in Dallas area. They told us find someone on our own and then they would decide if they would remimburse us, of course they refuse to. Scam artists!!

8 years ago

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B Belton, TX

We knew they were a problem early on when they questioned the pool technician about replacing a pump because they had already replaced one...our system has 3 pumps. Then when we needed our noisy ceiling fan replaced they refused to replace it because it was still operable...chirps like seagulls in a feeding frenzy. They don't replace for noise (which was clearly reported on the call that is was only noisy) only inoperable, but still sent out a technician and we were charged for that.

8 years ago

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Alston D Feaster

We were given a year free and thought it best to keep it. However, when the A/C goes out on a hot day, we had to wait for "their" person to come...a few days later. For each issue (2 or 3), we had to wait days on their company. Instead, why not get the service first then turn it in under warranty. It's a horrible concept and business model. We can't wait days for the HVAC to be fixed, or an appliance to go out. So we wasted $700 for a service that can't be used, unless they say when and with whom. After this year is up, no more HWA.

8 years ago

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Andrew

It took over a month to get my refrigerator fixed. I had to take off work 5 different times. When I explained my experience to HWA and let them know I would likely not renew my contract unless they could do something for me, I was only offered a simple apology. No attempt to retain my business, no offer for a discounted renewal, or no trade fees for a certain time period. Just "sorry about that". This tells me they truly do not care about their customer's satisfaction.

8 years ago

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Raymond

The fact that they offer an online claim process when i log in with my details into their website has made it easy for me to submit claim for a repair or change of any appliance i like. This is one of the reason i like making use of this company.

1 year ago

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Trevor McIntosh Patchogue, NY

Home Warranty was good for me. It saved me in paying for home repairs in a pinch. However, the increase in cost after a term did not work for me despite the helpfulness of their service

2 years ago

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John Noonya

A little expensive but well worth the money. I've tried multiple home warranty companies. They are by far the most reliable and responsive to customer demands.

2 years ago Edited September 9, 2024

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James Moss Knoxville, IA

I got the warranty when I bought the house and it came in handy because the refrigerator was broken, and they couldn't find the model number so I got a new frig. They didn't get upset with it being a new account and replaced it with a new one. They served me well.

4 years ago

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Tammy Harris

Problem was solved quickly no hoops to go through!

2 weeks ago

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Sonny

Fast response and everything was done online

1 year ago

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Salomon Kaganda

I like how you're caring your customers.

1 year ago

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Monika Fox

Quick turn around and great customer service

1 year ago

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Ron Kramer

I had a mixed experience with the service. While the customer support was persistent and eventually sent a technician to fix my dishwasher issue, it took longer than expected due to challenges in finding someone local. The technician resolved the problem, but I've noticed that sometimes the service sends less qualified individuals, which can lead to multiple visits. Overall, the support team did their best to help.

1 year ago Edited January 2, 2025

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Verified Customer

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Deborah

The support staff at HWA are always courteous and efficient

1 year ago

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Tamara

Paid 4x 85$ service fee to fix my dishwasher. The same problem each time. The door is broken and they refuse to fix. Will never use again.

1 year ago

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Verified Customer

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Patricia

Quick service when I had a claim. Good value for the cost

1 year ago

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Panagiotis

Fast process claim and excellent service!

1 year ago

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Judy Huntsucker

The process was smoother and more efficient than I thought it would be.

1 year ago

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Jill

Quick, professional response. Good follow up communication.

1 year ago

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Marvin

I don't like the fact that I have to more out of pocket than what the Home Warranty paid.

1 year ago

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Deborah

I like the convenience of having someone to call.

1 year ago

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Billie

Coverage is awesome, saves the homeowner lots of money.

1 year ago Edited August 9, 2024

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Bridget Holmes

I’ve had really good experiences with HWA

1 year ago

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Connie Gardner-Goad

The service was easy to schedule and was very quick.

1 year ago

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Michael Gordon

They quick to take money"But" when time to replace something it always problem.

1 year ago

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Carrie Olsem

Prompt service, and friendly interaction

1 year ago

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Stephen Davis

I always had a great experience with this company.

1 year ago

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Lloyd Williams

Everything has been great with HWA since I started.

1 year ago

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Alicia Evans

They take care of problems without any hesitation.

1 year ago

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Stephanie Brown

I liked the timeliness of service and great savings.

1 year ago

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Kerry Wells

I thought the service was good. And how they communicate with me

1 year ago

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Dragica

Positive experience! Money save and Peace of mind.

1 year ago

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Kia Bowen

1 year ago Edited July 17, 2024

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Gabriel

Easy to use portal and fast responses to claims

1 year ago

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Verified Customer

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Ratul

Prompt, Timeliness, Transparent, Knowledgeable

1 year ago

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Stanley Kwong

Slow response from repairman. Also, repairman keep changing time.

1 year ago Edited July 16, 2024

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Yolande M James

Very professional and fast service I had no problems

1 year ago

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Zdenka Smith

Great team to work with and service is superb!

1 year ago

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Curtis

Professional service and customer service was excellent.

1 year ago

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Greg Miller

I don't have any specific comments for this question.

1 year ago

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Verified Customer

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Delon

Quick and painless resolutions when needed.

1 year ago

Home Warranty of America Reviews