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Home Warranty of America Reviews

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7.2

Overall Score

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RK Heating and Air, LLC Homer, IL

Worst company ever, sucks the contractors in to work for them, “suppose” to pay within 30 days ends up being 60 or 90, then they end up not paying at all,…. Don’t use them or get their warranty !!!

2 years ago

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Joseph Ruiz Raleigh, NC

The worst home warranty experience I have ever had. Many real estate agencies use this company when purchasing a home, I recommend you confirm the name of the warranty company first because it has been a horrible experience.

3 years ago Edited August 25, 2022

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Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

3 years ago

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Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

4 years ago

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Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

4 years ago

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Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

5 years ago

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Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

6 years ago

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Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

6 years ago

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Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

7 years ago

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Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

7 years ago

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Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

7 years ago

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J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

7 years ago

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Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

8 years ago

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Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

8 years ago

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Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

8 years ago

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E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

8 years ago

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Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

3 years ago

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L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

3 years ago

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Larry

Limitations, exclusions, restrictions. Basically no coverage. False sense of security!

1 year ago Edited September 11, 2025

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Lorena

I had to pay $300 to get furnace fixed negate a home Warranty didn't cover

1 year ago

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Fernando

not a good service and the repairs were cheese

1 year ago

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Victoria LoRusso

Still waiting for dishwasher part to come in

1 year ago

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Alejandro Rodriguez

What happens is that my A/C claim is not being solved yet,

1 year ago

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Christopher M Hawley

YOU ARE NOT TRANSPARENT WITH YOUR FEES. YOU DARN OUT LIE SO AS NOT TO HAVE TO COVER ITEMS.

1 year ago

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Xiaotian

We're trying to use the warranty, but the company declined to honor their obligation.

1 year ago

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Lee Ann Malone Sparks, NV

I was not reimbursed for my heater. The case manager was not helpful with my case.

1 year ago

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Tena Romano

The issue was resolved but it wasn't a simple process.

1 year ago

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David

What they offer me is good, but it's nothing if they don't follow through. Not very professional.

2 years ago

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Robin Chaplin Orlando, FL

It's difficult to get the assistance needed

2 years ago

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Ty Rochell Victorville, CA

I did not like that I had a issue with plumbing and HWA did cover it.

2 years ago

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Anonymous

They never follow through with anything and they mislead you on what they tell you.

2 years ago

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Ruth Anne Lamantia Glencoe, MO

We waited eight hours at home for a repairman only to have it cancelled at the last minute.

2 years ago

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Chris

The worst thing is not being able to talk to the right people.

2 years ago

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Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

2 years ago

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Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

2 years ago Edited September 13, 2023

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Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

2 years ago

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Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

2 years ago

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Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

2 years ago Edited June 21, 2023

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

2 years ago

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

2 years ago

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Jianying Man

it's not worth it since below 50% cases were approved. Also It should send some discounts for repair if not approved.

1 year ago

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Charlie

Excellent service and customer service. Definitely would recommend

1 year ago

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Lawrence W

HVAC repairman sis a fast quick job! I was impressed with his superhuman speed!

1 year ago

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Terri

I was able to request a claim easily online and the response was very timely.

1 year ago

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Scott Rosen

Great service from plumber (Kwik Serve) and horrible service from technician to look at dishwasher (Adam LLC?)

2 years ago

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Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

2 years ago

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Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

2 years ago

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Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

2 years ago Edited September 5, 2023

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Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

2 years ago

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S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

2 years ago Edited January 10, 2024