Home Warranty of America: Read 2,018 User Reviews From Real Homeowners

star star_border star_border star_border star_border

RK Heating and Air, LLC Homer, IL

Worst company ever, sucks the contractors in to work for them, “suppose” to pay within 30 days ends up being 60 or 90, then they end up not paying at all,…. Don’t use them or get their warranty !!!

2 years ago

star star_border star_border star_border star_border

Joseph Ruiz Raleigh, NC

The worst home warranty experience I have ever had. Many real estate agencies use this company when purchasing a home, I recommend you confirm the name of the warranty company first because it has been a horrible experience.

3 years ago Edited August 25, 2022

star star_border star_border star_border star_border

Ashley Allison Fritch, TX

Turning in to bbb paid 75 for deductible said they were sending me e-card for lows they have no I called 5 times they will not get me to a supervisor an hang up on me no one speaks english!

3 years ago

star star_border star_border star_border star_border

Ashutosh srivastava Davis, CA

I want to put 0 stars but cannot. It takes simply too much time for them to resolve anything. I have filed two claims with them and took more than a month to address it. If you are down essential appliance, then good luck.

4 years ago

star star_border star_border star_border star_border

Naomi Soda Summerville, SC

I would give negitive stars if I could. It has been 3 months and still no resolve on my dishwasher. They keep giving me the run around. No one seems to be able to help. This company sucks. DON'T use them!

4 years ago

star star_border star_border star_border star_border

Debbie Osterhoudt Sebastian, FL

Wish I could rate 0 stars. Still waiting for our check. Don't waste your money. They will give you every excuse why you have no money yet. Ripped off my senior mom...shame on them.

5 years ago

star star_border star_border star_border star_border

Midred Pierce Raleigh, NC

If you want to wait for 3 + weeks for your AC to be fixed, then Home Warranty of America is the place to go! And, if you like dealing with rude, unprofessional service providers, thay can arrange that, too!

6 years ago

star star_border star_border star_border star_border

Matt Sapulpa, OK

There terrible waited a month to hear from them payed there plumbers deposit then they denied the claim I’m never ever gonna recommend them or use them again TERRIBLE company an Everyone you talk to is overseas

6 years ago

star star star star star

Tony/Dee Mira Loma, CA

They are prompt and reliable. We didn’t have any issues and complaints so far.

7 years ago

star star_border star_border star_border star_border

Maria T Hampton, VA

I made a two service calls one was for AC problems and one was for a plumber and both were for companies far away from me. One guy was nice called and checked up on me the other plumber tried to scam me.

7 years ago

star star_border star_border star_border star_border

Sylvia Doggett Windermere, FL

I agree with Chris Butcher! A class action law suit might get their attention. My situation is far to extensive and frustrating to go into which HWA doesn’t seem the least concerned.

7 years ago

star star_border star_border star_border star_border

J C

Horrible customer svc, experience with a emergency claim and found that a on call person spoke with svc person Mike and he told the on call person not to allow us to speak with anyone...

7 years ago

star star_border star_border star_border star_border

Barbara Fritz

This company will not help you. They feel you to pay for your service the first $60.00 they contact them They will get someone to come out but can take up to two weeks. Awful company.

8 years ago

star star_border star_border star_border star_border

Jill Castle Indian Trail, NC

Horrible. Vendor requested cash before finishing the job. No calls back from Customer Service after weeks of No A/C in the heat of Texas. Save your money. Do NOT use HWA.

8 years ago

star star_border star_border star_border star_border

Nelson

contacted on 10/1/2017 no heat in my house and this company wants me to wait 4 days without heat! This an example of HWA's customer service, and the customer service reps. just give you excuses why they can't do their job.

8 years ago

star star_border star_border star_border star_border

E. R. Austin, TX

This entity is a total rip off!!!! They consistently use obscure, holistic reasoning that could pertain to any situation and would allow them to obfuscate when repairs are needed

8 years ago

star star star_border star_border star_border

Lily Jameson Columbia, SC

Their customer service is terrible, and they increase rates without even telling you. They also annoy you with sales calls, always trying to get you to buy other coverage that you don't need.

3 years ago

star star star star star

L Turner Avon, IN

Affordable rates on deductible. Had no issues getting my defective appliances repaired and replaced.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry

Limitations, exclusions, restrictions. Basically no coverage. False sense of security!

1 year ago Edited September 11, 2025

check_circle

Verified Customer

star star star_border star_border star_border

Lorena

I had to pay $300 to get furnace fixed negate a home Warranty didn't cover

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Fernando

not a good service and the repairs were cheese

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Victoria LoRusso

Still waiting for dishwasher part to come in

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Alejandro Rodriguez

What happens is that my A/C claim is not being solved yet,

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher M Hawley

YOU ARE NOT TRANSPARENT WITH YOUR FEES. YOU DARN OUT LIE SO AS NOT TO HAVE TO COVER ITEMS.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Xiaotian

We're trying to use the warranty, but the company declined to honor their obligation.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lee Ann Malone Sparks, NV

I was not reimbursed for my heater. The case manager was not helpful with my case.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Tena Romano

The issue was resolved but it wasn't a simple process.

1 year ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David

What they offer me is good, but it's nothing if they don't follow through. Not very professional.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Robin Chaplin Orlando, FL

It's difficult to get the assistance needed

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ty Rochell Victorville, CA

I did not like that I had a issue with plumbing and HWA did cover it.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

They never follow through with anything and they mislead you on what they tell you.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ruth Anne Lamantia Glencoe, MO

We waited eight hours at home for a repairman only to have it cancelled at the last minute.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Chris

The worst thing is not being able to talk to the right people.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

2 years ago Edited September 13, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

2 years ago Edited June 21, 2023

check_circle

Verified Customer

star star star star_border star_border

Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

2 years ago

star star star star_border star_border

Jianying Man

it's not worth it since below 50% cases were approved. Also It should send some discounts for repair if not approved.

1 year ago

star star star star star

Charlie

Excellent service and customer service. Definitely would recommend

1 year ago

star star star star star

Lawrence W

HVAC repairman sis a fast quick job! I was impressed with his superhuman speed!

1 year ago

star star star star star

Terri

I was able to request a claim easily online and the response was very timely.

1 year ago

star star star star_border star_border

Scott Rosen

Great service from plumber (Kwik Serve) and horrible service from technician to look at dishwasher (Adam LLC?)

2 years ago

star star_border star_border star_border star_border

Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

2 years ago

star star star star star

Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

2 years ago

star star star star star

Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

2 years ago Edited September 5, 2023

star star star star star

Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

2 years ago

star star star star star

S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

2 years ago Edited January 10, 2024

Home Warranty of America Reviews