Home Warranty of America: Read 2,019 User Reviews From Real Homeowners

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Verified Customer

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Mark

I had mixed experiences with the service. While they generally respond to my requests, customer support is lacking, and not everything is handled online. I've had to replace some appliances, and while some repairs went well, the quality of technicians varies, leading to multiple visits for some issues. Overall, I think it's a decent service, but there's room for improvement.

10 months ago

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Anonymously

I found the service fairly responsive, but I didn't receive the support I expected. After an inspection, they questioned the need for a pool pump replacement, which felt unnecessary. Additionally, my garage door opener wasn't functioning, adding to my frustration with the process.

10 months ago

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Verified Customer

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Susan

I've had a great experience with their service. They're quick to respond and resolve issues without any hassle. Recently, my AC was fixed within just a few days. They even replaced my washing machine without making me wait for parts. Every time I call, I get direct answers and no runaround. Highly recommend!

10 months ago

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Verified Customer

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David

I had some issues with customer service as they didn't respond to my emails, which was frustrating. However, when I did receive assistance, they handled my request quickly. I also used my warranty for a dishwasher check, but I'm still facing some issues with my water heater and HVAC systems. Overall, the service has been a mixed experience.

10 months ago

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Verified Customer

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Mark

I had a positive experience with their service. After a couple of claims with some delays, my most recent claim was handled promptly, with a contractor arriving the next day. When my dishwasher broke, they scheduled a visit quickly, and the technician was efficient in fixing it. They also resolved a furnace issue just as swiftly. Overall, I'm very pleased with their reliability!

10 months ago

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Verified Customer

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Stephen

I had a great experience with the service. Scheduling was easy, and the technician was reliable and knowledgeable. When my garage door opener failed, they promptly sent someone out the next day. He fixed what he could and ordered the necessary parts, promising to return soon to complete the job. Highly recommend!

10 months ago

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Verified Customer

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Oscar

I had a frustrating experience with the response time after reaching out for help. It took days to get a reply, which was disappointing. Additionally, I found the costs associated with the repairs to be quite high, especially after using the warranty service. It feels like I spent more than I would have if I had handled the plumbing issue directly with a professional.

10 months ago

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Verified Customer

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Louise

I had a great experience with the service! When my swimming pool had an issue, they quickly found a provider who fixed it the same day. Although one provider didn't show up, they immediately found me another who came the next day. I was impressed by their responsiveness and efficiency in resolving my claims!

10 months ago

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Verified Customer

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Yolanda

I had a good experience using my warranty service. The first response was quick, and they resolved a minor water issue the same day. For my air conditioner and furnace, it took a bit longer to get someone out, but they completed the repairs satisfactorily. Overall, I’m happy with the service I received.

10 months ago

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Verified Customer

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Barry

The customer service was initially disappointing, but they quickly rectified the situation by sending a knowledgeable technician who resolved the issue efficiently. I faced a problem with my garbage disposal, which they claimed wasn't fully broken, and a hot water heater that turned out to be an electrical issue. Overall, I appreciate their responsiveness and effective solutions.

10 months ago

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Verified Customer

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Michele

I found the repair process to be very straightforward. I had a leaking refrigerator issue that was promptly resolved by a skilled technician. They did an excellent job fixing the problem. Additionally, when I moved into my new home, the team quickly addressed a compressor issue before I even settled in. Overall, I was impressed with the service!

10 months ago

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Verified Customer

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Edward

I had a great experience with the service. They were prompt and professional throughout the process. I needed help with my microwave, and the technician was efficient, ordering the necessary parts and installing them without any issues. Overall, a smooth and satisfactory experience!

10 months ago

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Verified Customer

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Osvaldo

I had a great experience with the service. They were prompt and professional in resolving my issues. When I had no hot water, they quickly replaced my water heater, and when my microwave needed repair, a technician was sent to assess and fix it without any hassle. Overall, the speed of resolution and smooth process were much appreciated!

10 months ago

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Verified Customer

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Fred

I've had a great experience with customer service. They're always pleasant and informative, making conversations easy. Recently, I had an urgent plumbing issue, and they quickly arranged for a technician to help. Everything flowed smoothly, from the online request to the technician's arrival. Highly recommend their prompt and efficient service!

10 months ago

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Verified Customer

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Anonymously

I had a frustrating experience with the warranty service. Initially, I managed to get things resolved after multiple attempts, but my recent interaction has been disappointing. The company sent a highly rated service provider who turned out to be a rip-off, and now I'm left waiting for a resolution. Overall, I'm not satisfied with the service.

10 months ago

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Verified Customer

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Pablo and Kristi Diaz

I am very satisfied with the service provided by HWA and will continue to recommend to my friends and neighbors. The website to submit a claim is very user friendly and they respond almost immediately. Every technician that they have assigned to my different claims has been very professional and extremely knowledgeable in their field.

11 months ago

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Javier

Service is good, but back and forth interaction with 3rd party contractors and HWA is very slow.

1 month ago

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Verified Customer

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Brenda Felix

The technician was kind and fast repair. On point with the problem.

1 month ago

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Verified Customer

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Linda Mullaney

Im satisfied with their service and technicians Good job well done

1 month ago

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Verified Customer

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Edward and Lilian M Lee

HWA . So far so good. Have been reliable. So I give HAW five stars! Amazing

1 month ago

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Verified Customer

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Mark Woodfork

Every thing I needed done was taken care of under my warranty

1 month ago

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Frank Toy

Not impressed. The warranty came with the purchase of the home. I won’t be renewing as they don’t have enough contractors to fix things

1 month ago

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Paul

I called and told them my problem and they took care of it right away

1 month ago

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Verified Customer

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Gloria Smith

Customer service and pricing and the coverage plan for my appliances.

1 month ago

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Verified Customer

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Maria Brizuela

Great service and very convenient technician was very professional and helpful

1 month ago

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Verified Customer

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Lothar

Great reputation, my daughter also used your service for many years

1 month ago

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Verified Customer

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Paul

We purchased a year-long policy when we purchased our condo.

1 month ago

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Verified Customer

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Jose

I liked the very fast answer and the very fast way you solved the issue

1 month ago

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Verified Customer

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Hernan

I found the customer service to be quite rude and unhelpful, often not fully addressing my issues. However, when it came to my AC problem, they offered a quick solution by suggesting a temporary unit while waiting for a technician. Their approval process was efficient, and I appreciated the reimbursement for the purchase. Overall, my experience has been mixed.

1 year ago

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Verified Customer

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Jewel

I had a mixed experience with customer support. The technician who came was very knowledgeable and did a professional job. However, there was a delay as he needed to contact someone for clearance before fixing my leaking toilet. Overall, while there were some hiccups, the service was satisfactory.

1 year ago Edited November 26, 2024

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Verified Customer

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Sidney

Despite a little bump initially due to a plumber/ tech not responding to our initial request for service, we were pleased with the service by a replacement company… the professional interaction with Home Warranty staff and a very positive effort to get us back on track and taken care of. New water heater is a blessing and the sink leak is completely resolved. Not to mention the quick service fixing our furnace before all of this! Thank you!

1 year ago

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Verified Customer

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Debra

I had a mixed experience with customer support. Initially, they were great with my first claims, but the last one was frustrating due to missed technician appointments. However, when my washer broke, they quickly arranged for a contractor who resolved the issue effectively. Overall, their communication is solid, but consistency in service could improve.

1 year ago

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Verified Customer

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Judith

I've had a great experience with their service. They always answer my calls and connect me with the right people. Even when my AC broke down in the summer, they quickly found a technician closer to my location. Recently, I used my warranty for my refrigerator, and the technician sent was excellent and is currently fixing it. Overall, I'm very satisfied!

1 year ago

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Verified Customer

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Ricardo

I had issues with my refrigerator and customer support was courteous, though it took time for a vendor to arrive. My experience with the warranty was mixed; initially, I was told my leak might not be covered, which caused confusion. However, once the technician assessed the situation, they found the issue and fixed it. Clearer communication would improve the process.

1 year ago

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Verified Customer

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Frank

I used to be happy with the service, but after a recent buyout, my experience has declined. I faced issues with a payment that my bank couldn't accept, and despite follow-ups, the problem remains unresolved. On the other hand, a recent service call went well, but now I'm facing unexpected charges for the same issue. Overall, I'm feeling frustrated with the inconsistencies.

1 year ago

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Verified Customer

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Shirley

I've had a positive experience with my home warranty service. They are prompt in communication and allow me to connect directly with providers, which is very convenient. Recently, I had an issue with my AC unit, and they quickly approved the claim and replaced it without hassle. The technicians were professional, and overall, everything went smoothly.

1 year ago

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Verified Customer

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Peter Saechao

I called about a leak in my front lawn not realizing that it wasn’t covered in my policy and the customer service representative on the phone with me was very helpful when explaining to me where in my contract it was stated. I was disappointed and it probably transferred to my speech but she was still very professional when speaking with me so I can’t complain.

1 year ago

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Verified Customer

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Patricia

I was pleasantly surprised to hear that Choice is now the "sister" company. After 10 years of paying monthly payments for coverage, this was the first time in a very long time that a service provider was scheduled to come out right away. He solved my oven heating problem the next day with the new replacement heating coil. The calls I have made in the past with HWA were difficult. It would take several calls to get a service provider scheduled, then, there are many providers that wouldn't work with HWA due to past negative experiences on their part.

1 year ago

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Verified Customer

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Anonymous

I recently contacted customer service about an issue with my refrigerator's ice maker. Despite their efforts, the problem couldn't be fixed due to a Samsung brand issue. However, I appreciate the prompt and professional service I received. The representatives addressed all my concerns, even though the ultimate problem was out of their control. Overall, I am satisfied with the customer service experience, despite the issue remaining unresolved.

1 year ago

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Verified Customer

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Deborah

I am extremely satisfied with the service provided by this company. The response was quick, and my issue was resolved within a few days. The technician fixed the leak in the pan of my air conditioner in the attic and promptly applied for a new one. Overall, the entire process took only about 4 days. I highly recommend their services for any HVAC needs.

1 year ago

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Verified Customer

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Donna

It was really just sort of a series of an unfortunate event, but we called in two or three things. Over a period of time, it was just misunderstandings, but they had a feeling thing I needed replacing. It was the heater in the bathroom with the exhaust fan. And so in trying to get that sorted out, my sister got sick and died and I just couldn't call him back or go online or do any of the things that I should have been to follow up. But, then they just closed the claim and that was frustrating. We paid somebody $85 to come and look at it and I just started over. Part of it was my fault, but part of it was their fault as well. They do send people to come and fix things and so far, although one of them has been capable and done a good job and you know, so I still don't have a heater in the bathroom, but I think someone's working on it. So we'll see how that comes out. It seems like they have a little bit of trouble communicating, but I have a 3-year agreement with them, which I can cancel at any time, and I don't plan to cancel it.

1 year ago

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Verified Customer

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Kurt

Today when I called them, the nationality of the guy that spoke to, I could hardly understand him, he knows English, his accent was so strong. I just couldn't hear everything he said, and that's not uncommon. It does seem like they have some technicalities that are deceptive. For example, I had a water heater replaced, and the guy gave me a quote and everything was fine. And they said they'd cover this much. And I go, "Why are you not paying 400 and some dollars?" They said "Because of the pan and the other thing. " It was the pan for the water heater and the two types are like $30. And you replace, to get take them apart and replace them anyway. So basically, they had a technicality written into their contract that allowed them to charge 400 and some dollars for $25 worth of work or product. And it's just a way, a deceptive dishonest way of not paying for the water heater. Then they did the same thing on my furnace.

1 year ago

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Verified Customer

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David

When we call them they've been very responsive to us, gotten back to us pretty quickly. We had an issue with our toilet, basically smelling. We first bought the house, we called them up to see what was going on with it. And they sent a tech out within about 2 days. They sent us the information about the tech, and then they came out in a couple of days and then fixed the toilet up pretty quickly. So I'm pretty impressed with that.

1 year ago

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Verified Customer

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Shaji

They were very customer oriented and they helped me with the solutions and scheduled the repair on time. And all the communication was very good, too. My water heater was not working and I didn't know what the problem was. So the technician came and he checked, and he was able to find what the problem was. It was the clip, the overload, he reset it, and then I started getting water.

1 year ago

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Verified Customer

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John Metairie, LA

GREAT SERVICE IN PROVIDING VENDORS FOR SPECIFIC REPAIRS...EXCEPT "SEARS REPAIRS "...which does not confer with the client as far as date and time for repairs. Sear s gives a particular date (2-3 weeks later) AND expects someone to be at the repair location from 7:00AM-6:00PM AND WAIT FOR A CALL TO ACKNOWLEDGE WHEN THE TECH IS TO ARRIVE---totally UNREASONABLE!

1 year ago

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Verified Customer

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Gopal

The support was really quick, friendly, and they resolved my issue, in no time. My garage door wouldn't open up. I believe the technician told me the spring was broken. So he did come and he took care of it right away. I believe I'll recommend the Home Warranty to my friends or relatives if they need it. I really like the way they deal with the customers and the support they have.

1 year ago

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Verified Customer

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Tanya

I had a furnace that was 15+ years old, and I was just having a routine service and we found out it was in bad shape. So at that point, I actually opened the claim they provided a technician. They opened the claim that I requested quickly, and then the turnaround to get somebody out to actually investigate the problem was within a day or two. They confirmed what the servicing company identified and they were quick and responsive.

1 year ago

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Verified Customer

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Christine

It sometimes takes too long for them to actually get somebody out here for repair, by going through due process and scheduling a visit. The most recent one was that we were having a problem with our furnace in the attic of our home. The technician came out, identified the problem, and ordered the part. Another technician came by in a few days and replaced the part of the circuit board and the furnace. We've actually used them quite a bit for various systems in the house and a pool, so it's all been pretty positive.

1 year ago

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Verified Customer

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Misty

Very quick response time, quick scheduling time, and the professional was great. My garbage disposal was not functioning. I put the recall in the very next day I received an email with the scheduled technician for a couple of days later. The scheduled technician came in. He looked at it real quick. He knew it needed to be replaced. He went out, called, got the approval, and had the replacement unit in his truck. He came in, fixed it, and that was the end of that. Everything was just very fast. I thought it was all fabulous.

1 year ago

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John

They got to the job right away. The person that came out was very, very nice, very knowledgeable, and he gets the job done. Our dishwasher wasn't emptying, and the guy came out and told us to try something, like a thorough cleaning, and then we had to call him out again. When he came out we had done the thorough cleaning, but it still would have a little bit of water, but then he was able to fix it.

1 year ago

Home Warranty of America Reviews