Home Warranty of America: Read 2,019 User Reviews From Real Homeowners

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Verified Customer

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Anthony

I've had mixed experiences with the warranty service. While some representatives were helpful and explained processes well, I've faced long delays in getting technicians for urgent issues like my hot water tank and toilet. Some repairs were incomplete, and I'm confused about what is actually covered. Overall, improvements are needed in response times and clarity on coverage.

6 months ago

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Verified Customer

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Jeany

I had multiple issues with service. An older technician came out, but he couldn't find the right parts and charged us unnecessarily. We still have a toilet issue and a noise from the plumbing that remains unresolved. Additionally, our dishwasher died and hasn’t worked for months. Overall, the service has been disappointing and unresolved.

6 months ago

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Verified Customer

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Isabel

I had a great experience with customer service. They were very helpful and friendly, making me feel understood and taken care of. I had a drain issue, and they responded quickly after I called. Now I'm just waiting for the parts to arrive, but I'm confident it will be resolved soon!

6 months ago

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Verified Customer

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Badajide

I've had a great experience with Home Warranty. They respond quickly to my requests, whether it's for air conditioning issues or problems with my heating and bathroom faucet. Their prompt service gives me confidence in their support when I need it most.

6 months ago

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Verified Customer

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VRMacQue

I have no complaints at all, each time I contacted Home Warranty of America the customer service representatives were very friendly and patiently answered all of my questions and walked me through filing my claim. My claims were reviewed and approved very quickly.

7 months ago

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Verified Customer

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Gina

I’ve had two other home warranty companies and this one is by FAR the best. The claims filing process was smooth as silk, as was the scheduling of technician appointments and the work itself. I highly recommend Home Warranty of America!

7 months ago

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Verified Customer

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Sherell

I found the response time to my garage door issue frustratingly slow. It took multiple calls and days before a repairman finally arrived, and by then, I really needed the service. The quick fixes were appreciated, but the overall delay was disappointing.

8 months ago

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Verified Customer

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Joy

I had two service incidents with my washer and dryer. The technicians were friendly and resolved issues quickly, though the washer part broke again due to company policy. Customer support feels automated, and I haven't spoken to anyone in years. The appointment scheduling has improved, but updates on my replacement process were lacking, requiring me to check frequently.

8 months ago

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Verified Customer

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Carolyn

I had a mixed experience with the service. They were efficient and answered my questions promptly during a vulnerable time. However, there were communication issues on my part. I faced a plumbing issue with a warranty claim; the initial vendor dropped out last minute, but the company scrambled to find a replacement quickly. Overall, they resolved my issues, though not without some hiccups.

8 months ago

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Verified Customer

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Robin

I had a positive experience with my realtor and the home warranty service. They were responsive when I needed help, especially after discovering a leak in the dishwasher just before the new buyers' inspection. Everything was handled smoothly, and I appreciated their quick response. Overall, it made the process easy and stress-free.

8 months ago

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Verified Customer

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Jackalyn

I've had a good experience with HWA. They responded quickly to my dishwasher leak, sending a technician who fixed it in just a couple of days. However, when my washer broke, the offered solution wasn't what I wanted. I preferred a flexible coupon instead of a store-specific one. Overall, their service turnaround has been impressive, but I wish for more options in compensation.

8 months ago

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Verified Customer

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Maria

I had to use my warranty recently, and I was really impressed with how efficiently my issue was handled. I called for assistance, and they responded promptly, sending someone out the very next day. Overall, my experience with the service was great, and I appreciate how quickly they took care of my problem.

8 months ago

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Verified Customer

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Kevin

I had a great experience with customer service. They were quick to respond and efficiently resolved my issue with my garage door warranty. Although I needed help a couple of weeks ago, the representative was attentive and ensured my problem was taken care of. Overall, I'm satisfied with the service provided!

8 months ago

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Verified Customer

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Karen

I recently used this service for repairs on my heating unit and garbage disposal. Both times, the technicians arrived quickly and completed the jobs efficiently. I'm very satisfied with the quality of work and the promptness of their response. Highly recommend for any home repair needs!

8 months ago

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Verified Customer

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Robert

I had a good experience with the service, receiving prompt responses and quick repairs for a dishwasher leak. However, I'm currently facing a dispute regarding a denied claim for my air conditioning unit. Overall, the turnaround has been satisfactory, with only one missed appointment due to the repairman's error.

8 months ago

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Verified Customer

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Anonymously

I had to reach out for support regarding my hot water heater and air conditioner. While I haven't used customer support much, my experience was positive; the technician arrived promptly the next day and resolved the issue with the hot water heater quickly. Overall, I'm satisfied with the service provided.

8 months ago

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Verified Customer

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Gary

I had mixed experiences with the service. While the repair for my heating unit went smoothly and the technician did a great job, my air conditioning repair has been frustrating. It's been weeks without resolution, and I faced difficulties getting approval. Customer service could be more knowledgeable to improve the experience.

8 months ago

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Verified Customer

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Alexander

I had a mixed experience. The claims process was frustratingly slow, but the technician was prompt and helpful. I had issues with a stove burner, and their compensation was insufficient to cover the replacement cost. On a positive note, they quickly sent someone to repair a faucet. Overall, service quality varies.

8 months ago

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Verified Customer

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Walter

I had mixed experiences with customer support. Most were responsive and knowledgeable, but one individual fell short. I recently had a stove switch fixed promptly, and while the plumber for a water leak was exceptional, the young team addressing my air conditioning issue lacked professionalism. Overall, decent service but with some inconsistencies.

9 months ago

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Verified Customer

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Russell

I had a mixed experience with the repair service. Initially, I called them to fix my ice maker, which they did well, but the repairman accidentally broke my door while working. I expected them to handle that too, but they told me to contact him directly. However, they did fix my stove switch promptly when needed. Overall, service was timely, but communication could improve.

9 months ago

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Verified Customer

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Jane

I had mixed experiences with the home warranty service. One claim took weeks to resolve, with delays from technicians and approvals. However, my furnace issue was handled swiftly; they responded immediately and replaced it the same day. Overall, the quick response for my furnace was impressive, but the slow process for the oven claim was frustrating.

9 months ago

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Verified Customer

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Richard

I had a frustrating experience with my water heater. The plumber submitted the wrong report, causing delays in resolution. Despite paying for the service, I still don't have a functioning water heater and ended up with unexpected costs. Customer support was unhelpful in addressing my concerns. I wouldn't recommend this service based on my experience.

9 months ago

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Verified Customer

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Anonymously

I had a great experience with Home Warranty of America. They made submitting claims easy and responded quickly, often within a day. When my garbage disposal broke, they arranged for a plumber immediately. Even when my dishwasher had issues, I was able to submit a request online, and they had someone out to fix it in no time. Highly recommend their service!

10 months ago

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Verified Customer

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Frank

I had a great experience using the warranty service. The representatives were pleasant and informative, making conversations easy. I recently used the warranty to rekey my new home and the process was seamless. I submitted an online request, and a technician was promptly arranged. Everything flowed smoothly, and I appreciate the helpfulness of the team!

10 months ago

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Verified Customer

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Barbara

I had a fantastic experience with their customer support. They were prompt in answering my calls and questions without any delays, which is a refreshing change from other companies. Recently, I had an issue with my oven not heating properly. The technician quickly diagnosed the problem, ordered the necessary part, and had it fixed in no time. Now, my oven works perfectly!

10 months ago

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Verified Customer

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Sherman

I had a great experience with the service. They responded promptly to my recent claim and sent a contractor the very next day, which was impressive. Additionally, when I had a furnace issue with water leaking, the HVAC contractor was quick to clean the line and fix the problem. Overall, I’m very pleased with the timely and effective service I received.

10 months ago

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Verified Customer

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Khalid

I had an issue with my swimming pool, and they quickly found a provider who fixed it the same day. Their reliability impressed me; I always get prompt responses to my complaints. Recently, I filed claims for my pool pump and refrigerator ice maker on the same day. They provided solutions swiftly, even finding a new provider when the first one didn't show up. Great service!

10 months ago

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Verified Customer

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Modupe

I had a great experience with customer service; they provided direct answers and resolved my issue quickly without any runaround. However, I was disappointed when I didn't receive a follow-up email as promised. My first service for a washing machine was smooth, as they promptly offered a replacement when the part was out of stock. I also have a warranty but have only used it once for my dishwasher.

10 months ago

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Verified Customer

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Domenic Iadevaia

Great service and accurate determination of issues. Also quick return call for repairs

1 month ago Edited November 20, 2025

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Verified Customer

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Craig Byers

They have been responsive to my needs. The settlements have always been appropriate.

1 month ago

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Verified Customer

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Gwendolyn Robinson

The process of entering a claim was simple and quick. Received service right away.

1 month ago

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Verified Customer

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Zenaida Shelton

They have already checked on the service company, so I do not have to worry about that

1 month ago

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Verified Customer

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Vicki Montgomery

I feel wholeheartedly, that the service fee should not be doubled the monthly premium.

1 month ago Edited November 8, 2025

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Verified Customer

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Kathy Current

Very slow getting some one to call me back I have to call 2 days later! Also lost all my food in freezer & refrigerator would like reimbursement

1 month ago

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Verified Customer

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Concepcion

Recommended by my realtor. Arrived on time, tested and confirmed the dishwasher is working.

1 month ago

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Verified Customer

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Donna

I heard good things about Home Warranty and decided to give it a try. I’m glad I did!

1 month ago

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Verified Customer

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Sara

HWA found someone to fix the A/C quickly and that is so important in the Houston heat!

1 month ago

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Verified Customer

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

1 year ago

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Verified Customer

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Kit

I had a couple of appliance issues recently, but the customer service was fantastic. The technicians were friendly and fixed my dryer and washer promptly, even though the washer had a recurring issue with a part. I was impressed with their responsiveness, and the hot water heater was repaired the next day. Overall, I'm very satisfied with the service!

1 year ago Edited July 18, 2024

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Verified Customer

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Shellie Leavenworth, KS

The last repair I had done on my oven was good. The technician was friendly and professional. Appointment for diagnosing the problem was done within a week. Parts were ordered and the repair was done 2 weeks later. However, the claim I submitted before this one, where I had a leak under my kitchen sink was horrible!! It took over 6 weeks just to assign the claim. A week or so later an appointment was set up to diagnose the problem. The technician was supposed to show up between 8 am and 3 pm. He showed up at 5 pm. No "I'm sorry I'm late," nothing. I needed a new faucet. He said he could come back the next day at noon. I went out and bought a faucet. He never showed up the next day. Never called. Nothing. He showed up the following day at 6 pm. I told him to leave, we were canceling his service. I called HWA and told them to assign me another technician. Took awhile to get another plumber scheduled. I did finally get the new faucet put in. I had been using a bucket under my sink for 3 months.

1 year ago

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Verified Customer

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William

Several years ago, the cooling system upstairs , the cooling system for the upstairs, a man that I guess you know you all called on to come out here and take care of it. He was just impossible. It had nothing to do with home warranty. I think you all probably discharged him. But on a positive note, gosh, we we've had technicians out here, one time our freezer wasn't working properly. We couldn't get water or ice out of the dispenser or anything. And the nicest gentleman, this has been several years ago. I think he's done some other work, he replaced the microwave and oh gosh, it seems like he, he worked on the refrigerator a couple of times. But very polite, very efficient, you know, it just went like a breeze. And this last guy that came out about our downstairs unit, he is so respectful and he's not afraid of my barking dog and he's efficient. He tells you what time he'll be on site and he is, he's just really great.

2 years ago

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Verified Customer

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Mike

We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.

2 years ago

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Verified Customer

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Oscar

Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.

2 years ago

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Verified Customer

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Michael

I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.

2 years ago

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Verified Customer

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

2 years ago

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

2 years ago

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Verified Customer

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

2 years ago

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Julian

They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.

2 years ago

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Verified Customer

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

2 years ago

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Verified Customer

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

2 years ago

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