Home Warranty of America: Read 2,387 User Reviews From Real Homeowners

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Verified Customer

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Marco Guan Anaheim, California

Very kindly, taking care of loyalty customers very well

1 week ago

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Curtis Mack Concord, North Carolina

Great timely service and courteous customer service

1 week ago

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KARON BROWN Washington, District of Columbia

the deduction is too high and people cannot afford it you should work on lowering this deductible

1 week ago

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Barbara Davis Hickory Hills, Illinois

Reliable and transparent service. On time.

1 week ago

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David Franco Mount Vernon, Texas

Quick response , good service I received

1 week ago

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Verified Customer

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Steven

HWA insurance came with the home. I'm glad it did. The shower regulator was bad. He came in diagnosed it and replaced it no time fast. All for just the service call fee. They were very professional. I'm glad I have this insurance.

6 months ago

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Verified Customer

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Tom

We have a Viking range and SubZero refrigerator and in the past HWA has had an issue finding qualified repair people BUT this time they sent Cummingham from Monticello to fix the range and he was a true professional and made the repairs on first pass.

6 months ago

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Verified Customer

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Gerard Kleinschmidt

Unfortunately I don't remember the gentleman's name who was sent to my home for the repair of my ice maker. That being said, he was very helpful and made the repair in a timely manner after receiving the part needed to make the repair.

6 months ago

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Verified Customer

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Jeremy Allen

I had no prior knowledge about HWA. But I took a chance on them. And I’m glad I did. The coverage is EXACTLY what is advertised. Every claim I have filed has been approved and repairs have been performed by very well-qualified technicians. I have no complaints

6 months ago

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Verified Customer

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Dave

I am a realtor and refer HWA to my clients. I recently purchased my own home warranty for My new house. Had my locks changed. Then my tub was leaking. HWA denied my claim but after an email. They approved it. Highly recommend!

6 months ago

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Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

7 months ago

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Verified Customer

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Martin Hartman

I have had HWA since 2015. The process has always been smooth. This past time with At Your Service Heating and Cooling working my hot water heater issues, the whole process went smoothly. HWA did a good job making the claim process very simple. At Your Service did a great job. Good communicator.

7 months ago

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Verified Customer

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

8 months ago

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James Bailey Budd, Illinois

Because when I purchased my house, they offered us you guys for the Home Warranty for a year

1 month ago

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

2 years ago

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Verified Customer

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Kit

I had a couple of appliance issues recently, but the customer service was fantastic. The technicians were friendly and fixed my dryer and washer promptly, even though the washer had a recurring issue with a part. I was impressed with their responsiveness, and the hot water heater was repaired the next day. Overall, I'm very satisfied with the service!

2 years ago Edited July 18, 2024

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Verified Customer

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Shellie Leavenworth, KS

The last repair I had done on my oven was good. The technician was friendly and professional. Appointment for diagnosing the problem was done within a week. Parts were ordered and the repair was done 2 weeks later. However, the claim I submitted before this one, where I had a leak under my kitchen sink was horrible!! It took over 6 weeks just to assign the claim. A week or so later an appointment was set up to diagnose the problem. The technician was supposed to show up between 8 am and 3 pm. He showed up at 5 pm. No "I'm sorry I'm late," nothing. I needed a new faucet. He said he could come back the next day at noon. I went out and bought a faucet. He never showed up the next day. Never called. Nothing. He showed up the following day at 6 pm. I told him to leave, we were canceling his service. I called HWA and told them to assign me another technician. Took awhile to get another plumber scheduled. I did finally get the new faucet put in. I had been using a bucket under my sink for 3 months.

2 years ago

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Verified Customer

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William

Several years ago, the cooling system upstairs , the cooling system for the upstairs, a man that I guess you know you all called on to come out here and take care of it. He was just impossible. It had nothing to do with home warranty. I think you all probably discharged him. But on a positive note, gosh, we we've had technicians out here, one time our freezer wasn't working properly. We couldn't get water or ice out of the dispenser or anything. And the nicest gentleman, this has been several years ago. I think he's done some other work, he replaced the microwave and oh gosh, it seems like he, he worked on the refrigerator a couple of times. But very polite, very efficient, you know, it just went like a breeze. And this last guy that came out about our downstairs unit, he is so respectful and he's not afraid of my barking dog and he's efficient. He tells you what time he'll be on site and he is, he's just really great.

2 years ago

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Verified Customer

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Oscar

Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.

2 years ago

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Verified Customer

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Michael

I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.

2 years ago

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Verified Customer

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Mike

We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.

2 years ago

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Verified Customer

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

2 years ago

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Verified Customer

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

2 years ago

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Verified Customer

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

2 years ago

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Verified Customer

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

2 years ago

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Verified Customer

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

2 years ago

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Verified Customer

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Julian

They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.

2 years ago

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Verified Customer

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Athena Florissant, MO

The sewer start backing up and I had to call to have someone to come and unclog the the sewer. He was very professional. They got right on it and sent someone. He did a great job. He left the house clean after of what he did, which was great. Then I had to use it for a shower pipe that was leaking in the basement and that person was the same, very knowledgeable, very professional. He came and he soldered the pipe at first it still had a bit of a leak in it. He came back when I called him and he fixed it, he came and replaced the the pipe. My experiences were were good, even if when it was something still going on they came back to fix it to make sure it was right. So that I appreciate it.

3 years ago

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Verified Customer

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Paige Antioch, TN

They have been very cost effective and reliable. The response Is very timely. You can follow up on the website which makes it easy to track where things are with the client. My ice quit working and they got a tech out within that week and the tech was very friendly and honest and tried to repair it and the first time they worked on it they didn't repair it. But at no additional cost they figured out what was broken and fixed it, and it's been great ever since. I feel like the people that they contract with are very honest and trustworthy people and they call you very promptly and work with you to set up an appointment. So it's just it's just a really user friendly company with people who truly want to solve the problem

3 years ago

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Victor Haney Universal City, Texas

I liked the ease of contacting you for service. The service person was prompt, efficient, and pleasant!

2 months ago

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Tyler Rholwing Petersburg, Illinois

Our hot water heater went out 3 days into us owning the home. The “warranty” didn’t cover the whole thing and I ended up paying more than double what it should have costed. Not sure what the warranty is good for if I’m still paying an arm and a leg for repairs.

2 months ago

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Clifford and Thelma White Columbus, Ohio

I feel like the issue with my oven should have been covered. The issue with the heating element was something completely out of our control. To say that it was not normal wear and tear was absurd. How else would it go out!? It’s located under the metal bottom of the oven. There is nothing that could have been done to make it go out,

3 months ago

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Danny Cutler Nampa, Idaho

I've been with you since I moved into this house 14 or 15 years ago and have always used you and been satisfied with your service. But this time you didn't come through as before. Instead of completely replaceing my microwave your sending me a egift card for 190.00 to replace it. So it's going to cost me at least 5 or 6 hundred more dollars more to find a good microwave and have it installed, which you should have done. First time in all these years I'm no satisfied.

3 months ago

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Verified Customer

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William Cordray Garner, North Carolina

Tech did a great job, arrived as scheduled, performed thorough testing on my HVAC system and explain to me everything he did.

3 months ago

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Alida Lyons Orlando, Florida

I didn’t chose to work with the company. The seller purchased the warranty for a year. The service call for repair is way too long. I don’t plan to renew the warranty when it expires the end of November 2026. I will shop around for a better service.

3 months ago

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Verified Customer

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Seth

It is nice to have a home warranty for unexpected problems. But sometimes it takes a while to get things fixed and I have to follow up with everyone to make sure it happens.

3 months ago

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Ronald

I thank I was dealing with a professional and caring company. I never receive call backs nor follow ups. For the last two service call I ended up paying someone else to fix the problem. I still have one outstanding service calls that had not been fixed as of yet and it’s been almost three weeks since I initiated the work order tech can out checked unit I paid the deductible didn’t call me back I called home and he said he was still waiting no the part.and was supposed to be in last week so. I am very disappointed in my service

4 months ago

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Verified Customer

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Tyler Markland

Was very displeased that I had to find my own plumber for my blown water heater while I was trying to work that was ridiculous when the staff cannot find anyone in the area I found one in 15 minutes but yet I had to eat to eat the 1800 bucks for my water heater

4 months ago

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Verified Customer

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Dolores Gregory

I pd and for the $75 they brought back the part they needed to fix my washing machine and then worked with it til it was right again. Thank you so much!!

4 months ago

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Verified Customer

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Dang Ngo

The HWA technician just finish’s the repair of my main water pump today at 4:00 PM . He does a good job. Thank you for your fast response to my claim .

5 months ago

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Verified Customer

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Michael

Every technician sent has done a thorough, clean, and excellent job. I've always gotten reliable and quick service and understandable estimates and diagnoses.

5 months ago

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Renae Morgan

The only thing I dislike is the time it takes to get someone out. Or having to wait a month to receive the money to replace my refrigerator (still waiting, actually) It is not fun living without a major appliance

5 months ago

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Verified Customer

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Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

6 months ago

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Verified Customer

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Kasinath

Reasonable annual payment, very good claim experience, high quality technicians. The GE monogram compressor replacement worked with first attempt, the technician following up to make sure it is working properly...

6 months ago

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Verified Customer

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David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

6 months ago Edited February 5, 2026

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Verified Customer

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Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

6 months ago

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Verified Customer

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Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

6 months ago

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Verified Customer

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Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

6 months ago

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Verified Customer

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Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

6 months ago

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Verified Customer

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Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

7 months ago

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