Home Warranty of America: Read 1,606 User Reviews From Real Homeowners

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Carmen

I had a mixed experience with the home warranty service. While small issues were handled quickly, major problems like my refrigerator took an excessive amount of time to resolve. The lengthy wait for parts and settlement was frustrating. I wouldn't recommend this warranty due to the difficulties in handling bigger claims.

1 month ago

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Jim

Customer service was unresponsive and not very helpful. After a technician assessed a leak, he never returned to fix it, leaving me frustrated. It took multiple attempts and technicians to resolve the issue, leading to delays and additional fees. Overall, a very disappointing experience.

1 month ago

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Andrew

I had a frustrating experience with customer service. They promised upgrades to my policy that turned out to be false, and I received little support. Recently, I faced issues with my dishwasher and water heater replacements; the offers were far from reasonable, and unexpected costs arose. Overall, I am disappointed with the service and the lack of follow-through.

1 month ago Edited September 24, 2024

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Robert

I had a positive experience with customer support; they were timely and helpful. I also needed some repairs done on my refrigerator, which was handled efficiently. Overall, I'm satisfied with the service provided.

2 months ago Edited September 18, 2024

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William

I had a terrible experience with customer service. They misled me about my policy upgrade and gave me the runaround without any real answers. I also had issues with my water heater replacement; they didn't provide what was promised and charged me more than expected. When my AC broke, they refused necessary repairs, forcing me to pay out of pocket. Overall, very disappointing service.

2 months ago Edited September 13, 2024

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Alexander Feyne

Never thought I would be glad to have home warranty, but when I needed a new AC, they were able to get a company out to me, and the cost was much more bearable than had I been on my own without them.

3 months ago

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Keith

Better than most other warranty companies I’ve tried but still super difficult. They never want to payout or replace anything even when it’s a 17 year old refrigerator with multiple bad parts. Left me in limbo after two claims that someone came out and said the compressor was bad but guess that was too expensive so they did nothing at all. The third time I paid my fee to send someone, they finally worked with us after the tech reported three different parts that aren’t even available for purchase anywhere anymore. Still took weeks to authorize to pay me $900 hahaha. So I can now afford a portable fridge to replace my stainless steel, French door in the main kitchen but not a single fridge of standard size and spec would come close to that price. Oh, a month later and my check for $900 still hasn’t shown up. Roughly 15 hours of phone time and face to face with techs is required of a home owner for every claim. Good luck!

3 months ago

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MEL

Thank you for asking for feedback. We have found that filing a claim is exceptionally easy! That is a very good thing. Unfortunately, we’ve also found that the vendors are usually the lowest bitter. We’ve had two good visits and one no-show, reschedule, no-show again. This has frustrated us. That is why we are not exceptionally happy with the vendor choice. The process is easy, the communication is sometimes difficult because the claims representatives speak English with a very heavy accent. We noticed that all the sales people are American and speak American English.

3 months ago

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Delacey Bailey

It would be nice if the customer can help find a technician to come out, although the company dispatch one in a timely manner, the appointment wasn't scheduled for another week and my a/c was out in the middle of summer. So if any changes can be made that is definitely one. Other then that I was been a loyal customer for 3 years now. So thanks for being there when I need to call.

4 months ago

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Robert

I had a great experience with this company. They are incredibly organized - I called, they scheduled an appointment, and they arrived promptly. The technician fixed my garbage disposal in just a few minutes. I was impressed by their efficiency and professionalism.

4 months ago

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Roy

I am highly satisfied with their service. They have promptly fixed issues with my A/C, washer, dryer, toilet, and ceiling fan. The technicians are efficient and reliable, ensuring my appliances are back in working order. I highly recommend them for any home repair needs.

4 months ago

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David

I had a great experience with their customer service. My refrigerator wasn't cooling, but they had a technician out the next day to fix it. It only took two days in total, which is fast compared to other services. I'm happy with the quick response and repair.

4 months ago

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Kurt

Today when I called them, the nationality of the guy that spoke to, I could hardly understand him, he knows English, his accent was so strong. I just couldn't hear everything he said, and that's not uncommon. It does seem like they have some technicalities that are deceptive. For example, I had a water heater replaced, and the guy gave me a quote and everything was fine. And they said they'd cover this much. And I go, "Why are you not paying 400 and some dollars?" They said "Because of the pan and the other thing. " It was the pan for the water heater and the two types are like $30. And you replace, to get take them apart and replace them anyway. So basically, they had a technicality written into their contract that allowed them to charge 400 and some dollars for $25 worth of work or product. And it's just a way, a deceptive dishonest way of not paying for the water heater. Then they did the same thing on my furnace.

7 months ago

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Donna

It was really just sort of a series of an unfortunate event, but we called in two or three things. Over a period of time, it was just misunderstandings, but they had a feeling thing I needed replacing. It was the heater in the bathroom with the exhaust fan. And so in trying to get that sorted out, my sister got sick and died and I just couldn't call him back or go online or do any of the things that I should have been to follow up. But, then they just closed the claim and that was frustrating. We paid somebody $85 to come and look at it and I just started over. Part of it was my fault, but part of it was their fault as well. They do send people to come and fix things and so far, although one of them has been capable and done a good job and you know, so I still don't have a heater in the bathroom, but I think someone's working on it. So we'll see how that comes out. It seems like they have a little bit of trouble communicating, but I have a 3-year agreement with them, which I can cancel at any time, and I don't plan to cancel it.

7 months ago

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David

When we call them they've been very responsive to us, gotten back to us pretty quickly. We had an issue with our toilet, basically smelling. We first bought the house, we called them up to see what was going on with it. And they sent a tech out within about 2 days. They sent us the information about the tech, and then they came out in a couple of days and then fixed the toilet up pretty quickly. So I'm pretty impressed with that.

7 months ago

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JCDL

Contractor representative was efficient and quickly found and resolved the issue

2 weeks ago

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Sandra

The information that was provided to me was not what they provide. It has been almost two months and I still haven’t received the check for a dishwasher claim.

3 weeks ago

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Shellie Leavenworth, KS

The last repair I had done on my oven was good. The technician was friendly and professional. Appointment for diagnosing the problem was done within a week. Parts were ordered and the repair was done 2 weeks later. However, the claim I submitted before this one, where I had a leak under my kitchen sink was horrible!! It took over 6 weeks just to assign the claim. A week or so later an appointment was set up to diagnose the problem. The technician was supposed to show up between 8 am and 3 pm. He showed up at 5 pm. No "I'm sorry I'm late," nothing. I needed a new faucet. He said he could come back the next day at noon. I went out and bought a faucet. He never showed up the next day. Never called. Nothing. He showed up the following day at 6 pm. I told him to leave, we were canceling his service. I called HWA and told them to assign me another technician. Took awhile to get another plumber scheduled. I did finally get the new faucet put in. I had been using a bucket under my sink for 3 months.

10 months ago

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Harold

I found the service effective when I reached out for help with my water heater issues. However, I struggled to get information from the home warranty company, and I was surprised by unexpected charges. It was only through my mechanic contacts that I learned the right number to call for assistance. Overall, the process was frustrating and unclear.

1 month ago

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Cody

I had a frustrating experience with customer service. I was left without proper feedback or assistance on my claim, which was quite disappointing. While I did eventually get my air conditioning fixed quickly, the lack of support during the process made it a challenging situation overall.

1 month ago

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Raynel

on my second time using my new policy I was told that the garage door opener belt, which was broken. It’s not covered because it is not regular wear and tear even though the technician that came out and charged me $100 noted that it is normal wear and tear. Will not be renewing my policy.

2 months ago

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Joanne

It took over a month to get out A/C fixed, due to continuous vendor delays, lack of communication on all sides, and eventually required to pay over $1K in non-covered items, that are listed as covered in the top tier plan. No one could give a list or invoice of those items. We felt like we're held hostage and agreed to pay to avoid pushing into the 5th week (in TX summer, 2 of the weeks the temps were 100-109°F daily!)

2 months ago

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Nora

I've had a frustrating experience with my warranty service. They provided false information and didn't honor their commitments, leaving me without essential appliances for an unreasonable time. Their rising service charges and poor customer support have made it difficult to get necessary repairs covered, leading to a lack of trust in their service.

2 months ago Edited September 13, 2024

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Walt

I've had mixed experiences with my home warranty. Most issues were minor and resolved quickly, but a recent hot water heater replacement was a nightmare. Poor customer service, delays, and lack of communication left me frustrated. I felt unsupported when urgent issues arose, and the process was far from smooth. Overall, I expected better.

2 months ago Edited September 13, 2024

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Lawrence

The service I received from placing my request all through the time my problem was fixed was easy, fast and professional. I

2 months ago

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Gruffalo

I contacted the company regarding an issue with my dishwasher. A technician came to assess the problem and informed me that he would need to return with spare parts to complete the repair. However, when I tried to get an update on when he would be back, I was told that the parts were difficult to obtain and that it would take time. When I reached out to HWOA to see if the process could be expedited through another provider, I was suddenly sent a rejection message, stating that the issue was due to physical damage. This conclusion was drawn solely because the part is difficult to obtain! I contacted the technician company again, and they confirmed in writing that the technician's initial report was incorrect. The damage to the dishwasher is due to normal usage, not physical damage. It feels like the customer has no one to talk to, and no one is willing to listen or resolve the issue. Ultimately, I, as the customer, am at a loss simply because the spare part is hard to get! The poor customer service and the lack of anyone to address my concerns is why I will not recommend this insurance company to any of my friends!

3 months ago

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Barbara

AC company kept returning to fix the problem, without waiting too long. Now it's working well. Bennett And Sons AC repair were very nice, and knowledgeable.

3 months ago

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jason miller

Quick turn around time from when request was placed to getting appointment scheduled. Was a little difficult using automated system to place claim and had to speak to a representative instead.

3 months ago

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Raissa Ochoa

Since I got my house I got home of America and I had problem you don’t want to get like the dishwasher didn’t work it took them 2 days to fix the problem

3 months ago

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Tommy Madewell

I've never had a problem over the last 6-7 years as a customer. I heard HWA was bought out. I'm not sure if that's the case but something has changed. My HVAC had an issue. The tech comes and says what needs to be replace. HWA only wants to cover 1 of the 2 parts because they say it was secondary damage. Actually I was told by a manager that he was have denied the whole claim. I said how do you know you have an issue until it happens and how do you know what is wrong into the tech comes to look at it. How is it my fault a second part failed due to the first one. He said I don't disagree but that's how the plan is. I have the best plan HWA offers and I'm still out about $300. I'm about ready to just cancel my policy after this.

3 months ago

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katy moon

Best home warranty company I've ever had. They have been fixing most of my claims, unlike other companies that always found some kind of loophole. I'm very pleased so far!

3 months ago

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Walt Driver

Last problem a clothes washer quit. Not cost efficient to repair. You offered me $343.00 and I replace the washer. That's not what your warranty says. You are to replace. Your warranty is a scam. I have 5 rentals and you can bet I won't continue with Home Warranty of America. Do any of you companies keep your your promises? Call me if you like Walt Driver 850-567-3862

3 months ago

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Jeff Moon

I wish I could have selected NO STARS. They are glad to take your money and sign you up for a home warranty, but then deny you on your one and only claim. We specifically told the sales representative that the three items in the home that we were concerned about were the AC Unit, the Furnace and the Hot Water tank as they were older, but were all currently working fine. She said no problem and signed us up. The Hot Water tank started to leak shortly after purchasing the policy, called the representative who said to start a claim! We did! The claim was denied! They said it was because the hot water tank had rust in it, so that was a pre-existing condition. My response was “All hot water tanks would have rust in them, no matter how old they were. Rust exists to certain degree on any tank! They refused to cover it! So not am I out the initial premium, but also the $100 deductible that I had to pay the plumber who came out to assist with the claim! RUN FAR AWAY FROM THIS BOGUS COMPANY!

3 months ago

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Virginia

Expecting refund on a service. Still no response.

13 hours ago

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Larry

Vendors are not responsive and do not keep customers informed.

1 day ago

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Robyn

Quick response to my problem. The service men were wonderful and handled the issue quickly and kept me informed on what they were doing. Wish I would have had HWA a long time ago. Thank you!

4 months ago

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Jacqueline Whittle

I placed a repair concern 4 weeks ago. I am still waiting on a contractor or the company to contact me. I have home warranty insurance to repair what needs to be repaired and I feel a 4 week wait to fix my a/c duct work is not acceptable! I went into my attic and did a temporary fix before I placed my order. This is not the first time I was expected to find my own contractor and then submit to HWA for approval on service. I have had appliance repairs which I am happy with. It’s the lack of a/c & heating service that I am disappointed in

4 months ago

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Anonymous

I had a bit of a slow experience with this service. They were quick to find a plumber for me, but had trouble with an electrician. Overall, the process was a bit frustrating and took longer than expected.

4 months ago

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Kerry

I recently had an issue with my dishwasher not draining, so I contacted customer support for assistance. They sent someone out to fix the problem.They were able to resolve my issue in a timely manner.

4 months ago

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Tom

The last time I had to use my warranty, it was a disaster. The technician they sent out didn't have a clue how to fix the problem, and when he couldn't figure it out, he just disappeared. It was a waste of time and left me frustrated and without a solution. I expected better service and expertise when dealing with warranty repairs, but unfortunately, that was not the case.

4 months ago

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Anonymous

I have had a great experience with their customer service. Every time I called, I received the help I needed promptly. I've used my warranty multiple times, and each time they provided detailed explanations and assistance. I highly recommend their services.

4 months ago

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Peter

I had a great experience with this company because they were efficient in getting the repairs done. I needed my air conditioner replaced and they were able to send a team promptly. Within a week, the issue was resolved. Overall, I am satisfied with their service and quick response to my needs.

4 months ago

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Angel

I was impressed by how quickly they responded to my request for dryer repair. When I called about the washer, they promptly scheduled a technician who came and fixed it on the same day. Great service!

4 months ago

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Aroloye

The service was a bit slow at first, but the Home Warranty lady who signed me up was very helpful in resolving the issue. Once she stepped in, things went smoothly. Overall, I would say it was a positive experience.

4 months ago

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Kim

I mean, a lot of the time the people, they don't seem to understand exactly. You can't understand hardly what they're saying. So sometimes it makes it a little difficult to it's for them to understand what you're trying to say and what you're trying to do. I know a lot of companies are using overseas or other countries for service, and that's what they do. And just so that you feel, you need to speak to somebody who can understand what you're saying, and you can understand what they're saying. I needed to use my warranty for my furnace, last month. And you have to wait until they find a contractor to take the claim. But I asked them why would have someone new come out who knows nothing about this furnace? Why wouldn't you have the person who installed the furnace come out? They said they don't do that. That they should be able to have you use the same people, so you don't have all these different people coming working on your products.

7 months ago

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Yu

My furnace heater was broken. I think the timeframe is about the final technician come back fix, I'll say like one week to two. It's a little bit longer than I expected, but now it's not like not able to accept at all. The timeframe it's a little bit longer, but I like the service.

7 months ago

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Shaji

They were very customer oriented and they helped me with the solutions and scheduled the repair on time. And all the communication was very good, too. My water heater was not working and I didn't know what the problem was. So the technician came and he checked, and he was able to find what the problem was. It was the clip, the overload, he reset it, and then I started getting water.

8 months ago

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John Metairie, LA

GREAT SERVICE IN PROVIDING VENDORS FOR SPECIFIC REPAIRS...EXCEPT "SEARS REPAIRS "...which does not confer with the client as far as date and time for repairs. Sear s gives a particular date (2-3 weeks later) AND expects someone to be at the repair location from 7:00AM-6:00PM AND WAIT FOR A CALL TO ACKNOWLEDGE WHEN THE TECH IS TO ARRIVE---totally UNREASONABLE!

9 months ago

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Christine

It sometimes takes too long for them to actually get somebody out here for repair, by going through due process and scheduling a visit. The most recent one was that we were having a problem with our furnace in the attic of our home. The technician came out, identified the problem, and ordered the part. Another technician came by in a few days and replaced the part of the circuit board and the furnace. We've actually used them quite a bit for various systems in the house and a pool, so it's all been pretty positive.

9 months ago

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Tanya

I had a furnace that was 15+ years old, and I was just having a routine service and we found out it was in bad shape. So at that point, I actually opened the claim they provided a technician. They opened the claim that I requested quickly, and then the turnaround to get somebody out to actually investigate the problem was within a day or two. They confirmed what the servicing company identified and they were quick and responsive.

9 months ago

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