Home Warranty of America: Read 2,199 User Reviews From Real Homeowners

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Verified Customer

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Vicky H

I had a great experience with customer support. Submitting a claim was straightforward, and I was quickly connected to a provider who reached out to me. I used the service for repairs on my dishwasher and sink, both of which were handled seamlessly and efficiently. I also had my home rekeyed after purchasing it, and that process was smooth as well.

11 months ago

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Verified Customer

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Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

11 months ago

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Verified Customer

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Patsy

I've had great experiences with customer service, as they always solve my issues promptly. I've used the warranty multiple times, and each time, my claims were handled efficiently. Recently, I had plumbing and air conditioning problems, and the recommended service was exceptional. I plan to continue using them for maintenance to ensure top-notch service.

11 months ago

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Verified Customer

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Deejay

Home warranty is worth it !!! At time we think well I’m not going to have an issue or this not going to happen to me and once it does you waste more money out of pocket to do it yourself or hire someone else to fix it. While with home warranty you make a claim then they get back to you and it covers . Just keep in mind they do have certain things in home that it covers so always double check which plan you have . Other than that , only a small fee has to be paid which is better than an overall cost . They will get in contact with you really quick and customer service is great with scheduling your appointment they will work with you . I would totally recommend it , especially for first time home buyers and keep renewing it .

1 year ago

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Verified Customer

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Kit

I had a couple of appliance issues recently, but the customer service was fantastic. The technicians were friendly and fixed my dryer and washer promptly, even though the washer had a recurring issue with a part. I was impressed with their responsiveness, and the hot water heater was repaired the next day. Overall, I'm very satisfied with the service!

1 year ago Edited July 18, 2024

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Verified Customer

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Shellie Leavenworth, KS

The last repair I had done on my oven was good. The technician was friendly and professional. Appointment for diagnosing the problem was done within a week. Parts were ordered and the repair was done 2 weeks later. However, the claim I submitted before this one, where I had a leak under my kitchen sink was horrible!! It took over 6 weeks just to assign the claim. A week or so later an appointment was set up to diagnose the problem. The technician was supposed to show up between 8 am and 3 pm. He showed up at 5 pm. No "I'm sorry I'm late," nothing. I needed a new faucet. He said he could come back the next day at noon. I went out and bought a faucet. He never showed up the next day. Never called. Nothing. He showed up the following day at 6 pm. I told him to leave, we were canceling his service. I called HWA and told them to assign me another technician. Took awhile to get another plumber scheduled. I did finally get the new faucet put in. I had been using a bucket under my sink for 3 months.

2 years ago

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Verified Customer

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William

Several years ago, the cooling system upstairs , the cooling system for the upstairs, a man that I guess you know you all called on to come out here and take care of it. He was just impossible. It had nothing to do with home warranty. I think you all probably discharged him. But on a positive note, gosh, we we've had technicians out here, one time our freezer wasn't working properly. We couldn't get water or ice out of the dispenser or anything. And the nicest gentleman, this has been several years ago. I think he's done some other work, he replaced the microwave and oh gosh, it seems like he, he worked on the refrigerator a couple of times. But very polite, very efficient, you know, it just went like a breeze. And this last guy that came out about our downstairs unit, he is so respectful and he's not afraid of my barking dog and he's efficient. He tells you what time he'll be on site and he is, he's just really great.

2 years ago

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Verified Customer

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Oscar

Customer service is good. People with good skills. They can walk you in and give you some ideas about what is the best to do. I've already had a good experience with the guy that went to my house. I had a guy that went and and fixed the my washer and that was probably the software got stuck or something. He went to my house, fixed it, but he told me that I'm gonna need another person to go with the software to update the software. But the washer is working now with no problem, so hopefully it's going to be there forever. Excellent, excellent person, very friendly, he knows everything about the refrigerators.

2 years ago

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Verified Customer

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Michael

I've been through many companies, and long story short, you are highly recommended by someone we know and trust and she's a realtor in our area. And after looking at the rates and everything else and what was covered and her recommendation, we went ahead and contacted the company and I was very well pleased with the way they handled themselves business wise. People very, very knowledgeable, very helpful. We had a situation come up with our tankless water heater and I was a little bit disappointed the first tech they sent out. He stated this unit that we have has a gas leak problem. It's kind of a situation where you know, is it dangerous? I don't know. He never came back to do anything with it and my claim was denied because I didn't have proper documentation or inspection. I'm living in an almost 10 year old house. It's a fairly new house and I mean what documentation would I have or an inspection report what I have stating that the unit was in good order for none and they denied my request. We didn't have proper documentation because we like that looked into.

2 years ago

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Verified Customer

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Mike

We live in lower Alabama. We were having hundred-degree-plus days for a week and one of the air conditioners just wasn't doing the deal. So I turned in a request for service early on a Monday morning, and got the request confirmed by late morning and late afternoon. A service Rep called to confirm he'd be here the following day. I don't know how it gets better than that. It wasn't what we had to play phone tag or anything like that. It was an immediate response. Came up with someone within hours who called back and confirmed that they would be in the next day. Excellent, I mean very quick response. I think it's a little pricey for the number of calls that I've had over the last five to six years, but every time that I've had a service Rep come from Home Warranty of America, the people have always been prescreened so when they show up, you know they're professionals and they know what they're doing.

2 years ago

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Verified Customer

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Kathie

My clothes dryer wasn't working. I could put the clothes in and I pushed the power button. It would just make a click and nothing would happen. So I called and I think it was like the next day later in the day the gentleman showed up and he took the board out and said there was something wrong with the board. There was one part that was burned or something but he put it back in and he said I should be back within 24 to 48 hours with the new board. Then he called me to tell me that they were going to someone would drop the board off because he didn't have it at his facility, so the very next morning the board was dropped off and later that same day, which was the next day, he came and he put the new board in and everything was fine. I can do everything online. Few years back I would have to call and speak to someone to, you know, put in a claim about something and now all I have to do is go online, put my customer number in and put, there's questions there that you answer and I get an email with my claim number and then usually within 24 hours, well 24 to 72 hours, I'll get another email telling me who will be out and then I get a call from the person and it's it's just really simple. You don't have to stay on stay on the phone while listening to music because you know you're on hold, you just go on the computer and you place your claim and you do it that way and it's so much faster.

2 years ago

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Verified Customer

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Jennifer

They've always been extremely responsive to any issues I've had. They've kept me informed of the status of the progress, of whether they're finding a technician or you know any other issues that come about and the techs, the technicians that they've sent have all been very good at what they do. The technicians that they've sent out have all been diligent about finding out what the issue is and correcting it. An example was when I had an electric issue where the switch wasn't turning on what needed to be turned on and the technician was able to follow the wires and find out what was going on and correct the issue. They've been very responsive with you know any issues I've had.

2 years ago

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Verified Customer

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

2 years ago

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Verified Customer

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

2 years ago

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Verified Customer

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

2 years ago

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Verified Customer

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Julian

They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.

2 years ago

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Verified Customer

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Athena Florissant, MO

The sewer start backing up and I had to call to have someone to come and unclog the the sewer. He was very professional. They got right on it and sent someone. He did a great job. He left the house clean after of what he did, which was great. Then I had to use it for a shower pipe that was leaking in the basement and that person was the same, very knowledgeable, very professional. He came and he soldered the pipe at first it still had a bit of a leak in it. He came back when I called him and he fixed it, he came and replaced the the pipe. My experiences were were good, even if when it was something still going on they came back to fix it to make sure it was right. So that I appreciate it.

2 years ago

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Verified Customer

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Paige Antioch, TN

They have been very cost effective and reliable. The response Is very timely. You can follow up on the website which makes it easy to track where things are with the client. My ice quit working and they got a tech out within that week and the tech was very friendly and honest and tried to repair it and the first time they worked on it they didn't repair it. But at no additional cost they figured out what was broken and fixed it, and it's been great ever since. I feel like the people that they contract with are very honest and trustworthy people and they call you very promptly and work with you to set up an appointment. So it's just it's just a really user friendly company with people who truly want to solve the problem

2 years ago

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Verified Customer

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Andrea and Rebecca Keller

We think this was a waste of money we bought because we knew it was an older home and we wanted to be protected but it is evident when we made our first claim that there seems to be loopholes to what is covered and seemingly an unwillingness to cover things

2 months ago

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Joe Polo

So far used it once and my issue wasn’t covered. Paid $75.00 and was quoted from the contractor a high price to do the job. So not so great to start off.

2 months ago

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Verified Customer

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Anthony

Very easy to submit a claim and schedule a professional to diagnose the issue. Service was prompt and effective.

2 months ago

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Verified Customer

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Sherry Hassler

The warranty came with the home and I continued the contract. This last claim had a quick response. Waiting for part and new appointment.

3 months ago

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Rosemary Scannell

The partners have always been expert s & courteous. Experiences have been fair& transparent. I renewed my HWA contract because of great customer service. Many thanks!

4 months ago

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Roger Hamilton Otis

You consistently send out appointment date/times that do not match the repair company's schedule. At least once I have waited around the house on the HWA appointment date/time, when it was never the date of the service company.

4 months ago

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Audrey Brown

My last claim on my microwave was denied unfairly. It caught on fire and the wiring wasn't examined to see if it was worn. There was no extensive check to see what happened. The technician opened the door and said it was totally gone. I don't think the company asks the companies to examine the appliances thoroughly before they make a decision. This was the second call with the same issue of popping sound but the second time after the popping sound it caught on fire. The company made me feel like it was my fault. I immediately canceled my service with HWA.

4 months ago

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The

I was very happy with the home warranty. I wish you had a a technician to come earlier since it was dishwasher. But he came few days later and solved the problem.

5 months ago

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Rachel Heap

The response to my claims has been quick and appreciated. My issue with my washing machine has taken longer than anticipated and instead of replacing the broken machine, I’ll be on my 5th service visit with no promise it will fix the issue.

6 months ago

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Jeff

We can't choose companies we know and trust. Also, I had my water heater replaced twice. Once, all it cost me was the service fee. The next time, it cost me the service fee, and $450.00 more. Not sure why. But that has been the only time I've felt really screwed. not sure if that's the warranty or the company the chose. Which is why I'd feel more comfortable picking a company I know.

6 months ago

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Patricia

Isas extremely unhappy with the claim placing process tha5 requires to talk to ai and gives absolutely no option to talk to a person. 8 was also unhappy that when th3 electrician identified multiple outlets and told me he was sure they would all be replaced, that 1st got a flat out denial, then an agreement to do 2, and when I appealed the decision , I spoke with someone who not only wasn‘ listening to what I said but took no responsibility just telling me „they“ denied it. She finally agreed to call the electrician and ge5t back to Me but I never heard back until the electrician came out to repair the 2 outlets. He said that h3 was surprised a5 the denial.

7 months ago

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Verified Customer

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Wendy

It was very easy to submit a claim. It took a day or two for someone to come out and repair the problem. I am very happy with the service that I have received from Home Warranty of America.

7 months ago

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Verified Customer

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Christina L. Moore

I was happy that they let me have my own person one out and fix my air conditioner. They sent the appropriate forms and information to HWA and they approved the fix and my ac was fix same day!

7 months ago

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Verified Customer

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Renee S.

Right now I’m on the fence. I’m giving my policy a chance to work again. Due to an issue earlier this year my experience dropped drastically. Vet your technicians. You have some scammers using your warranties to get over on your customers. Especially your HVAC technicians. With the technician knowing what to submit to get approval and the customer not knowing it could cost the customer unnecessary costs not necessarily needed at that time. An older unit doesn’t necessarily mean replacement.

7 months ago

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Verified Customer

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Dan

I had a frustrating experience with customer support, as it took longer than expected to resolve my issues. I also used my warranty for a washing machine, but I was disappointed with the compensation, feeling it didn't cover what I anticipated. While they did pay for the washing machine, the overall service left much to be desired.

7 months ago

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Verified Customer

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Bonnie

I found the customer service somewhat challenging to reach at first, but once connected, they were responsive. I had a toilet issue and called for help; they sent a reputable plumber who fixed it easily. However, I faced another issue with my garage door opener and had to pay a co-pay again, which was a bit frustrating.

7 months ago

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Verified Customer

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Danielle

Best Choice I Ever Made! I am very happy with Home Warranty of America. I definitely recommend Home Warranty of America to anyone! They always send out professional workers and they respond quickly.

8 months ago

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Steven

They were recommended by my son who also uses them.

2 weeks ago

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Robert

I just happened to pick and I'm satisfied.

3 weeks ago

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Heather

Quick response time, good resolution. ;-)

3 weeks ago

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Maniraj

Best service, reliable coverage and attractive rates

4 weeks ago

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Elizabeth

I was not satisfied with my former home warranty company

4 weeks ago

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Edna

They gave me a great deal and the service is good.

4 weeks ago

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Ardell Leblanc

On my last claim the plumber that was sent out said my main drain was cracked and Hwa denied the repair. I had another company come out to get a second opinion and they where able to clear the drain and didn't find any cracks. The drain is flowing smoothly now. Because of bad service from the company Hwa sent out I lost out on $100 deductible plus I had to get another company to do the job and I had to miss a day of work. I was also notified that my monthly rate and deductible will be increasing so Because of that I'm going to be looking for another warranty company to go with.

9 months ago

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Verified Customer

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Raymond

I used another home warranty company that never for another property, and they never covered anything. I have used Home Warranty of America twice now and it was very quick and easy. The service was prompt and professional; I was told how the process would , and both times everything went as I was told.

9 months ago

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Verified Customer

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Maranda

I like that the company has an affordable monthly rate and also an affordable service call fee. I also like that now customer service is better. There was a time when I'd call and it seems I was calling a 3rd world country.

9 months ago

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Verified Customer

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Philip

I've had these appliances for about a month, and they seem great—very responsive! I frequently use the motor-driven Gizmo that adjusts them, especially since I bought an older house with appliances that might not last long. I decided to get a warranty, and it's been worthwhile for the peace of mind!

10 months ago

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Verified Customer

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Tony

I had a great experience with the service. The team was responsive and provided timely answers to my questions, making the entire process smooth and efficient. Overall, I think they did an excellent job, and I appreciate their efforts in getting everything done promptly.

10 months ago

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Verified Customer

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Richard

I was impressed with the quality and appearance of the product; it was exactly what I wanted. Customer service has been responsive whenever I called. Although it took some time to get a technician for my dishwasher repair, they arrived with the necessary part and fixed it quickly. Overall, a positive experience!

10 months ago

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John

I had a minor issue with one of the team members, but overall, they were incredibly responsive and professional. The entire process went smoothly, and they took care of everything we needed. Just a great company to deal with!

10 months ago

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Mike

I had a fantastic experience! The team was extremely knowledgeable and helpful, making the process simple and efficient. I appreciated their timely responses and the overall job they did. I would definitely give everyone involved an A plus for their excellent work!

10 months ago

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Verified Customer

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Katherine

I had an excellent experience with the service. The quality of the finished product was outstanding, the best I've ever seen. The staff was attentive, listened to my needs, and responded quickly. The installer was knowledgeable and provided great information about the blinds. Overall, it was a quality interaction. Highly recommend!

10 months ago

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