Home Warranty of America: Read 2,268 User Reviews From Real Homeowners

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Verified Customer

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Shawndell Wilson

I put in a claim for a leaking faucet. You only approved $130 replacement. I haven’t fixed it yet, because I can’t find a decent faucet at that price.

2 months ago

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Stacy and Joel Everson

It was part of the buying of the house we are in. I have used it once so far and will call again for the garbage disposal

2 months ago

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Gary

I’ve always had a very good experience with HWA. I initially got a HWA warranty with a home I purchased and have renewed the warranty ever since.

3 months ago

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Bettyjean Schweitzer

3 months ago

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Crystal

I thought it would cover my appliances in my home. You have to pay$100 deductible just to pick someone to come out to your home and the a person comes out to diagnose the problem and charges you an additional $125. If it’s not covered under warranty, they take forever to come back to complete the job.

3 months ago

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James Miller Birmingham, Alabama

At the time, cheapest rates for a technician to come out.

3 days ago

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Mark Schertz, Texas

Issues with a repair company you referred me to.

3 days ago

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Andyfreer Yen-Wu

I am writing to express my appreciation for the great customer service I received. You resolved all of my issues efficiently, and I am very satisfied with the outcome.

4 months ago

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Jackeline

They were cheap and had higher limits on replacement value for HVAC systems. Unfortunately, they have denied a ton of claims requests and won't tell me if my repair claims will be covered until they send an inspector to look at my repair. This costs $70-80 for every inspection. It is not worth the risk many times.

4 months ago

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Verified Customer

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Charlene Nua, AS

Customer support is generally responsive and prompt, but communication can feel like a runaround. A technician gave an estimate, promised to return and never did; the company blocked me from hiring an outside plumber, leaving a leak unresolved until my furnace later failed under warranty.

4 months ago

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Margaret Nua, AS

They responded promptly to my request, but the phone agents were hard to understand and often asked me to repeat myself. When my furnace died I relied on the warranty, and everything was eventually resolved.

4 months ago

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Verified Customer

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Louis AND Janet Theriot

I have had hwa for 8 years I have always had great response to my claims. Today was no different the tech arrived on time and quickly fixed our electrical problem. He was very professional and efficient.

6 months ago

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Peter

I never had home warranty and my realtor suggested we try it when we bought pur home. Overall it has been a good experience with minor problems with the suggested technicians who came to repair.

6 months ago

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Terry

I chose HWA for the coverage I needed at great rates. They were much appreciated help for a pool pump and fridge break down. Unfortunately their monthly rates have gone up too much over the past couple years & I'll likely have to drop them soon due cost.

7 months ago

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Rachel Heap

The response to my claims has been quick and appreciated. My issue with my washing machine has taken longer than anticipated and instead of replacing the broken machine, I’ll be on my 5th service visit with no promise it will fix the issue.

8 months ago

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Jeff

We can't choose companies we know and trust. Also, I had my water heater replaced twice. Once, all it cost me was the service fee. The next time, it cost me the service fee, and $450.00 more. Not sure why. But that has been the only time I've felt really screwed. not sure if that's the warranty or the company the chose. Which is why I'd feel more comfortable picking a company I know.

8 months ago

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Patricia

Isas extremely unhappy with the claim placing process tha5 requires to talk to ai and gives absolutely no option to talk to a person. 8 was also unhappy that when th3 electrician identified multiple outlets and told me he was sure they would all be replaced, that 1st got a flat out denial, then an agreement to do 2, and when I appealed the decision , I spoke with someone who not only wasn‘ listening to what I said but took no responsibility just telling me „they“ denied it. She finally agreed to call the electrician and ge5t back to Me but I never heard back until the electrician came out to repair the 2 outlets. He said that h3 was surprised a5 the denial.

8 months ago

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Verified Customer

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Wendy

It was very easy to submit a claim. It took a day or two for someone to come out and repair the problem. I am very happy with the service that I have received from Home Warranty of America.

8 months ago

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Nichelle Cicero, Illinois

Home Warranty of America provide me peace of mind.

2 weeks ago

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Michael County Bellevue, Washington

Referral from a friend.......................

2 weeks ago

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Kathy Petsche / Jason Petsche Chamblee, Georgia

Good customer service. Very prompt and helpful.

3 weeks ago

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Furney G Pressley Charlotte, North Carolina

Was recommended by a friend & so far we are satisfied with the company

3 weeks ago

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Donald Juneau Mobile, Alabama

Word of mouth, referrals, hoping that it would save us money in the long run.

3 weeks ago

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Janet Harris Conroe, Texas

Had them at our last house great company

3 weeks ago

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Jeff Thames Marietta, Georgia

Because it was my warranty for my house.

3 weeks ago

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Treacy Horstman San Antonio, Texas

Money saver and keeps thing running friendly too

3 weeks ago

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Ann Counihan Denver, Colorado

The fees are so much better than our former home warranty.

4 weeks ago

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Fatima Gordon

Home Warranty of America is a great home warranty company to have. They are fast at getting claims through and the service providers are very professional and reliable.I’ve tried other home warranty companies but Home Warranty of America is the best by far.

8 months ago

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Verified Customer

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Alonzo

I had a great experience with the service. The process was straightforward and efficient, with prompt communication about the technician's arrival. The salesperson was helpful, discussing my preferences and creating a solid plan. When my AC broke down, I submitted a claim and within a few days, everything was fixed. Highly satisfied!

9 months ago

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Sallie

I had a mixed experience with customer service. While I appreciated their initial response and the technician's visit, my ice maker broke again shortly after being repaired. They set up another appointment but didn't come prepared, citing it as a common issue. I've had trouble reaching them for updates, as calls often go unanswered. They need better communication and availability.

9 months ago

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Karen Schamun

It’s a 20 year old refrigerator and instead of replacing it was decided that $600 ish for repair was acceptable. Plus tech fees. Approved only after HWA questioned whether the damage was done by a power surge and was told there a surge protector. Not only that our entire house has a surge protector so that’s never going to be the issue. I feel that it should have been replaced since the compressor has issues. Not the problem this time since the control board was replaced.

10 months ago

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Verified Customer

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Ardell Leblanc

On my last claim the plumber that was sent out said my main drain was cracked and Hwa denied the repair. I had another company come out to get a second opinion and they where able to clear the drain and didn't find any cracks. The drain is flowing smoothly now. Because of bad service from the company Hwa sent out I lost out on $100 deductible plus I had to get another company to do the job and I had to miss a day of work. I was also notified that my monthly rate and deductible will be increasing so Because of that I'm going to be looking for another warranty company to go with.

11 months ago

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Verified Customer

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Raymond

I used another home warranty company that never for another property, and they never covered anything. I have used Home Warranty of America twice now and it was very quick and easy. The service was prompt and professional; I was told how the process would , and both times everything went as I was told.

11 months ago

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Verified Customer

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Maranda

I like that the company has an affordable monthly rate and also an affordable service call fee. I also like that now customer service is better. There was a time when I'd call and it seems I was calling a 3rd world country.

11 months ago

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Verified Customer

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James

I had a great experience with customer support. They were prompt and efficient in addressing my repair needs, especially when I had to use the warranty for my oven and stove. The service team handled the valve failure quickly and professionally, ensuring everything was fixed. I'm very satisfied with the service I received!

11 months ago

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Verified Customer

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Richard

I was impressed with the quality and appearance of the product; it was exactly what I wanted. Customer service has been responsive whenever I called. Although it took some time to get a technician for my dishwasher repair, they arrived with the necessary part and fixed it quickly. Overall, a positive experience!

11 months ago

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Verified Customer

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Jack

I had a great experience with their service! They were very helpful and timely when I needed assistance with my hot water heater. Most recently, I called them about my refrigerator's ice maker not working, and they quickly sent someone to fix it. Overall, I'm very satisfied with their responsiveness and quality of work!

11 months ago

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Verified Customer

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Naseem

I found the service to be incredibly fast and efficient. It truly exceeded my expectations! The representatives were very helpful, and the overall experience was fantastic. I highly recommend this service to anyone looking for reliability and quality.

11 months ago

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Verified Customer

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Katherine

I had an excellent experience with the service. The quality of the finished product was outstanding, the best I've ever seen. The staff was attentive, listened to my needs, and responded quickly. The installer was knowledgeable and provided great information about the blinds. Overall, it was a quality interaction. Highly recommend!

11 months ago

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Verified Customer

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Jean

I've had a great experience so far! The customer service has been exceptional, with helpful staff always ready to assist. Tracy, the consultant, was outstanding, and Kofi, the installer, was wonderful too. They promptly addressed my basement drain issue, coming back quickly to resolve the clog. Overall, I have nothing to complain about!

11 months ago

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Verified Customer

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Philip

I've had these appliances for about a month, and they seem great—very responsive! I frequently use the motor-driven Gizmo that adjusts them, especially since I bought an older house with appliances that might not last long. I decided to get a warranty, and it's been worthwhile for the peace of mind!

11 months ago

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Verified Customer

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Mike

I had a fantastic experience! The team was extremely knowledgeable and helpful, making the process simple and efficient. I appreciated their timely responses and the overall job they did. I would definitely give everyone involved an A plus for their excellent work!

11 months ago

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Verified Customer

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Danny

I had a great experience with the service! The quality of materials was impressive for the price, and I loved having samples brought to my home to see how they'd look in my space. Customer support was responsive; they quickly addressed an issue with my air conditioning. Overall, a very positive experience!

11 months ago

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Tony

I had a great experience with the service. The team was responsive and provided timely answers to my questions, making the entire process smooth and efficient. Overall, I think they did an excellent job, and I appreciate their efforts in getting everything done promptly.

11 months ago

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John

I had a minor issue with one of the team members, but overall, they were incredibly responsive and professional. The entire process went smoothly, and they took care of everything we needed. Just a great company to deal with!

11 months ago

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Vicente

I absolutely love this product! It looks fantastic and operates effortlessly. The quality is impressive, and I found it to be very fast and efficient. I did have to use the warranty for the oven and stove, but overall, I'm very satisfied with my purchase!

11 months ago

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Kristin

I had a good experience overall. They answered all my questions and delivered on their promises. However, I did feel a bit of pain seeing my credit score drop. I recently used their service to replace my hot water heater, and it went smoothly. I'm satisfied with the support I've received so far.

11 months ago

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Herbert

I had a great experience with their service. They were prompt in addressing my concerns and followed up effectively. When I had an issue with my air conditioner, they quickly replaced the thermostat. Each time I've called, they've been responsive, whether it was for my stovetop issue or warranty questions. I'm currently waiting for an update on a part, but overall, I'm satisfied with their support.

1 year ago

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Ricardo

I've had a generally positive experience with the service. Whenever I've called, I've received prompt responses without issues. Currently, I'm using it for my hot water heater, and despite some minor friction, it seems to be getting resolved. Previously, I also relied on it for fixing my garage door opener, and the turnaround was satisfactory. Overall, I'm pleased with the support.

1 year ago

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Julie

I've had a positive experience with customer service. Whenever I've called, they've been helpful and quick to respond. Recently, I used my warranty for a garage door opener, and they resolved the issue promptly. After moving into a new home, my washing machine broke, but they were out to fix it in no time. Overall, I'm satisfied with their service!

1 year ago

Home Warranty of America Reviews