Home Warranty of America: Read 2,458 User Reviews From Real Homeowners

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Verified Customer

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Michael

I've had it for a lot of years. I had it down in Florida and then when I bought a house up here I came with another warranty and then once that one ran out I switched back. It's just hard to get ahold of somebody sometimes. I'm waiting for my fridge, they still haven't found the door for it. It's a it's a flex fridge, so there are four French doors. And I guess they're waiting for a manufacturer to make one or something. They scheduled to come back, he fixed the ice machine the first time and then he ordered the door. Well, he had trouble ordering the door because it's a newer fridge, so he's having a hard time finding it. I guess you have to go straight to Samsung, and Samsung isn't making them, so I still haven't heard anything for a while. That was about six weeks since the first time he was here. And then it was going to be a few weeks, three to four weeks to the appointment and hopefully the door was going to be in by then. Well, the day before the appointment I got a message that they're still looking for the door and I could go on the website to, to see any updates and they'll contact me whenever.

3 years ago

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Rickie

Sometimes it's difficult to get a supervisor when you need one. If you can get a supervisor, they're very good at their job. I have my pool pump went out, so I called them and they assigned a technician. It took him a month and a half to get here, not their fault, the technician's fault. Then the technician installed a faulty pump was mad because Home Warranty of America did not want to pay him for installing a faulty pump. So I've been without a pool pump since May 2nd. I called him again today, home warranty service and they assigned a new technician but as yet, they haven't got a hold of me.

3 years ago

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Anonymous

I've found that the people who come, every single one who comes very professional, clean and explain everything to us. You know, like when the guy came to fix the air conditioner or the plumber came to fix the garbage disposal, the hot water heater, they explained everything to us each step, and it was very quick and they dealt with you guys about replacement and everything and it was very easy for us. And we didn't have to worry about it. We used it just last month when our air conditioner failed when it was 9000 degrees out and I said to them, you know, I really need somebody to come right away. My husband has medical issues and the person came the next day. One time we had a little issue with communication and and kind of went back and forth, but other than that it's been wonderful.

3 years ago

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Julian

They're pretty informative and they try to help you out as much, they tell you about all the deals that they they'll give you and you know, it's it's always like a quick call too. It's not like it's complicated or anything like that, it's pretty easy to get claims done in all of them. We needed to use it for our plumbing because we were having a backup backup plumbing issues and then when we called they spent over a plumber help us, help us fixed the clog in our drain. And they came, it was only, you know, they only charged us the service fee, so it wasn't expensive. They fixed our our drain and then they, the plumber even recommended some other things for us to do in the future for to prevent it from having and all that. It was pretty overall easy experience. Easy, cheap, quick. I haven't had any problems yet and they're always they're always ready to help us out.

3 years ago

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Athena Florissant, MO

The sewer start backing up and I had to call to have someone to come and unclog the the sewer. He was very professional. They got right on it and sent someone. He did a great job. He left the house clean after of what he did, which was great. Then I had to use it for a shower pipe that was leaking in the basement and that person was the same, very knowledgeable, very professional. He came and he soldered the pipe at first it still had a bit of a leak in it. He came back when I called him and he fixed it, he came and replaced the the pipe. My experiences were were good, even if when it was something still going on they came back to fix it to make sure it was right. So that I appreciate it.

3 years ago

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Paige Antioch, TN

They have been very cost effective and reliable. The response Is very timely. You can follow up on the website which makes it easy to track where things are with the client. My ice quit working and they got a tech out within that week and the tech was very friendly and honest and tried to repair it and the first time they worked on it they didn't repair it. But at no additional cost they figured out what was broken and fixed it, and it's been great ever since. I feel like the people that they contract with are very honest and trustworthy people and they call you very promptly and work with you to set up an appointment. So it's just it's just a really user friendly company with people who truly want to solve the problem

3 years ago

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Latisha Lewis Chicago, Illinois

I’m not happy with my warranty! I had to re-schedule 3 times, I also had to call off work twice! No one came, I also did not receive a phone call that no one was coming! I am very dissatisfied and I will not renew my warranty at the end of the year

2 months ago

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Kevin Chicago, Illinois

Great company to help for your home warranty. They always show up and if needed will fix your appliance. Thanks

2 months ago

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Robyn Floyd Akron, Ohio

I am having an ongoing issue with claims not being adjusted based on what the necessary work is that has to be done. I’m being billed from your third-party contractor for” replacement” but yet they only wrote for” Repair” to you.. I’m not going to pay the extra $700 when it needs to be replaced and you should pay for it!

2 months ago

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Dan Dowell North Richland Hills, Texas

It took 10 days for the appointment. I wrote that there was two air conditioners that need to be worked on. The technician said there was only one he could work on. The AC is still not working properly.. Somehow, you guys knew there’s another unit and emailed me the next day that I had an appointment the next day. Amazing how first call took 10 days and the other one day when you guys could charge me $75 again.

2 months ago

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Kevin Leurck Budd, Illinois

A claim was denied and we were assigned a case manager (Sean W.) and scheduled a phone call. He never called us or responded to emails and calls. Extremely poor customer service. If the call needed to be rescheduled, we are reasonable people and would have been fine with it. But zero communication and a “no show” call us unacceptable to us, as loyal customers for 12 years. We will be escalating this to the AG office, executive leadership, and other regulatory agencies.

3 months ago

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Dorothy El Mirage, Arizona

This was the worse company I have experienced. He came on a day that was not scheduled after agreeing to come on another day. Did not inspect the whole oven. Left after 15 minutes. when asked if he was ordering the part needed, he said he would not tell me the part and I had to pay first the $75. I tried to pay through Zelle, but it did not go through. He does not take a check.

3 months ago

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Joshua Summers Dallas, Texas

Came with my house. Kind of a pain company to deal with. Scheduling doesn’t work how they say it does, and you end up having to work with whatever company they choose directly on your own. Also denied my claim because the a/c system that was installed and been working since 1996 apparently has issues now because of “improper installation”. Yeah, right.

3 months ago

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Patti L Morris Jr Philadelphia, Pennsylvania

Our realtor gave us our membership with HWA when we bought our house. It has helped us out with a few appliance issues we have had over the 8 years we have had it.

3 months ago

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Damian Ahrens Manteo, North Carolina

I had amazing service! The technician was amazing, and the service was perfect! I had a quick response to our claim! Appreciate you! DA

3 months ago

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Melinda Mays Atlanta, Georgia

Disappointed that I didn’t receive my reimbursement check for my dryer until over 30 days later also my mthly rate went up without my knowledge. When I called they said they sent me an email which I could not find . A warranty company is only good when they work. I have had good experiences in the past this was very disappointing. Thank you

4 months ago

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Travis And Brooke Epp New York, New York

Having finally dealt with a significant claim (full HVAC replacement), I can see where the money is made by HWA. Paying $925 for a warranty with a $5000 cap on all systems means the money line is always on HWA. A rusted out, leaking coil required a FULL HVAC system replacement, but HWA only approved an internal coil (R-22) replacement, allowing HWA to dodge from having to pay for a whole EPA-compliant (R-454B) system. I was also wholly unaware HWA is allowed to replace brand name, premium, American-made (Lennox / Rheem) components with builder-grade, Chinese components. Entirely unacceptable. Long story short, is we paid $9969 for a brand-new, EPA-compliant Rheem system, and HWA covered $890 ($550 for coil install labor, and $340 for a Chinese builder-grade 9 SEER coil) Before this, I renewed for an additional year of coverage, but I am cancelling my policy as a result of this horrendous experience.

4 months ago

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Verified Customer

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Dorothy and L.C. Cook Thornton Township, Illinois

It was recommended by my realtor and happy to say it was a good choice. Great customer service and response. Each situation was handled in a timely manner.

4 months ago

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Verified Customer

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Angelica and Jassiel Torres Dominguez Brea, California

Communication is horrible, and their online platform is useless. Eventually I did get the work done, but boy did I have to do so much heavy lifting. Everything felt like pulling teeth and my experience was that the resp on the phone would tell me anything to get me off the phone and it was always wrong.

4 months ago

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Verified Customer

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Dayne Wilson Maiden, North Carolina

Allways helpful and reliable, completed work in a timely manner. Associates are very knowledgeable, helpful and go out of their way to complete the job

4 months ago

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Verified Customer

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Christine South Bend, Indiana

Quick response when I sent out a text that my refrigerator was not operating properly. Repair person was friendly, knowledgeable and very professional.

4 months ago

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Lynn Andrejko Budd, Illinois

My furnace is now repaired. I would have given 5 stars however, the technician delayed coming to complete job twice with the excuse 1) too late in the day. 2) forgot about appointment.

4 months ago

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Jennifer Correa

I am very disappointed in the lack of follow up from customer service. Further, the quality of vendors has significantly dropped. It is difficult to get a response from the vendors. The last three vendors did not show up on time and did not give a courtesy call to give an explanation or reschedule. On those 3 instances I waited for over 4 hours each time and when I called they warranty company to follow up I got the run around and was told " to wait a while longer because maybe they were on the way". There seems to be no respect for people's time. I have had this warranty for YEARS and the value for the literally thousands of dollars that I have spent on it, is no longer there. I will not renew this warranty once it is up for renewal this time.

6 months ago

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Christina

Response time is slower than it should be. It seems contractors are short in my area. Received increased monthly fee without notification. When protest of fee too high it was accommodated down to reflect a reasonable amount, but the increase difference has yet to be refunded therefore, I will need to make another contact. Service has been slow and one call declined because of addiction cost on my part which I could not afford. The reason for the warranty is to avoid unexpected costs when breakdowns occur.

6 months ago

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Verified Customer

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Nikki

Multiple times, I ended paying over $1,000 for a repair/replacement. I asked for an itemized receipt of the repairs/replacement AC unit and could not get it from Home Warranty of America nor the vendor. Additionally, I was shamed for asking for one. The rep said "You are getting a new unit and I have seen bills for much higher." For another repair, HWA didn't want to pay the cost for the repair but offered a check to purchase the a new appliance which only covered 60% of the cost. I would have preferred a repair rather than the cost being passed on to me.

6 months ago

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Verified Customer

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Jithender Reddy-Allam

Claim submission was easy. Appointment was scheduled quickly and the technician was very patient and addressed all the issues and made sure the washer is back to normal. Pleased with the service.

7 months ago

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Verified Customer

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Kasinath

Reasonable annual payment, very good claim experience, high quality technicians. The GE monogram compressor replacement worked with first attempt, the technician following up to make sure it is working properly...

7 months ago

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David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

8 months ago Edited February 5, 2026

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Edward Cortes

Every Time I need help with something I can't take care of myself I call and they send someone over that's going to take care of it for me, I've been with HWA for over 11 years now. E C

8 months ago

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Phil Hughey

All the contractors that have. been assigned have been very responsible and professional. The time from calling in with the problem to having a repairman show up has been completely satisfactory.

8 months ago

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Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

8 months ago

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Johnnie McGee

I heard a lot about Home warranty and I can always get in touch with a representative without a long wait. My complaint is I’ve been without a Oven since I filed this warranty..

8 months ago

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Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

8 months ago

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Michelle LaRocca Ashburn, Virginia

Quick assignment to contractors and very polite people

2 weeks ago

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Glenda Ferguson Hickory Hills, Illinois

You have to bug them to be fair, but in the end they come through

2 weeks ago

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Todd Fields Fort Smith, Arkansas

Great service. I would recommend them for their policy

2 weeks ago

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Fereshteh New York, New York

Great service. Highly recommend to everyone

2 weeks ago

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James And Janette Daniel Baton Rouge, Louisiana

Excellent and timely service. Willing to work with you.

3 weeks ago

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Nancy Kimsey Canyon Lake, Texas

Quick to get a technician out. Had to pay more than expected for replacement

3 weeks ago

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Veronica Williamson Budd, Illinois

Quick and reliable service with consistent customer service

3 weeks ago

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Daralyn Duffy Hickory Hills, Illinois

Still not taken care of. The technician did not show up as scheduled yesterday. I tried calling and texting with NO RESPONSE VERY DISAPPOINTED

3 weeks ago

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SHARON WASHINGTON Ozark, Arkansas

Peace of mine however I didn’t like the response time on getting my ac repaired

3 weeks ago

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Darwin and Sheila Day

I’ve tried another home warranty company that didn’t live up to their promises. Every time that I’ve turned in a claim to HWA they lived up to their contract. I wished that my appliances etc. didn’t break down but things happen beyond my control. So I can put my worries aside due to having HWA.

10 months ago

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Robert USA

10 months ago

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Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

10 months ago

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Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

10 months ago

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Christopher Quintanilla

I needed help with my garbage disposal, as it was not working and needed to be swapped out. I called Home Warranty of America and they were able to find a tech and get this resolved promptly. They also explained the process to me and were thorough.

11 months ago

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Nataliia

Plumbing work through Home Warranty of America was completed quickly and with great quality. The technician was professional, courteous, and explained everything clearly. Thank you for the prompt and reliable service! Highly recommend.

11 months ago

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Vidyadhar Richardson, Texas

promptness is assigning the contractors after the service request is created

1 month ago

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Karen Phoenix, Arizona

I chose to work with Home Warranty of America because the reviews I read were positive.

1 month ago

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