Home Warranty of America: Read 2,303 User Reviews From Real Homeowners

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Fernando

not a good service and the repairs were cheese

1 year ago

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Victoria LoRusso

Still waiting for dishwasher part to come in

1 year ago

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Alejandro Rodriguez

What happens is that my A/C claim is not being solved yet,

2 years ago

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Christopher M Hawley

YOU ARE NOT TRANSPARENT WITH YOUR FEES. YOU DARN OUT LIE SO AS NOT TO HAVE TO COVER ITEMS.

2 years ago

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Xiaotian

We're trying to use the warranty, but the company declined to honor their obligation.

2 years ago

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Lee Ann Malone Sparks, NV

I was not reimbursed for my heater. The case manager was not helpful with my case.

2 years ago

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Tena Romano

The issue was resolved but it wasn't a simple process.

2 years ago

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David

What they offer me is good, but it's nothing if they don't follow through. Not very professional.

2 years ago

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Robin Chaplin Orlando, FL

It's difficult to get the assistance needed

2 years ago

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Ty Rochell Victorville, CA

I did not like that I had a issue with plumbing and HWA did cover it.

2 years ago

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Anonymous

They never follow through with anything and they mislead you on what they tell you.

2 years ago

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Ruth Anne Lamantia Glencoe, MO

We waited eight hours at home for a repairman only to have it cancelled at the last minute.

2 years ago

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Chris

The worst thing is not being able to talk to the right people.

2 years ago

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Winston Wu Rosemead, CA

They are all about getting the $75 deductible even if they knew they won’t cover the repair.

2 years ago

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Tsvetanka

We got it, got recommended by our realtor. They promised us that when we use the Home Warranty, the only thing we have to pay is $75 for somebody to come to the house and inspect it and everything is going to be covered after that. Well, we've been without A/C all summer and it's been a very hot summer and we started that process since April. So for April and now it's September, we still haven't got even the people that came in to fix it didn't do anything about it. They sent to somebody that it took a little very long time for somebody to come to our house to check it out. The people weren't very happy with Home Warranty to begin with because it's hard. They dealt with them and they never got paid and and I'm assuming that's why we didn't even get our units fixed and we've been without A/C the whole hot summer.

2 years ago Edited September 13, 2023

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Verified Customer

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Ric

HWA gets a zero rating. I have two open work orders that the company refuses to resolve.

2 years ago

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Spencer Saint Charles, IL

You used to be able to get service with in 48 hours now it’s 2 to 3 weeks service time

3 years ago

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Nabil Echchari Chicago, IL

Delay on the schedule appointment for the technician visit

3 years ago Edited June 21, 2023

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Roberta Joliet, IL

Sometimes it takes 2 weeks to get somebody out here.

3 years ago

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Michelle Round Rock, TX

I had an A/C claim and the home warranty used every loophole possible to get out of paying it.

3 years ago

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Jianying Man

it's not worth it since below 50% cases were approved. Also It should send some discounts for repair if not approved.

2 years ago

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Charlie

Excellent service and customer service. Definitely would recommend

2 years ago

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Lawrence W

HVAC repairman sis a fast quick job! I was impressed with his superhuman speed!

2 years ago

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Terri

I was able to request a claim easily online and the response was very timely.

2 years ago

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Scott Rosen

Great service from plumber (Kwik Serve) and horrible service from technician to look at dishwasher (Adam LLC?)

2 years ago

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Feast Grazing Platters Mason, OH

They have the worst customer service!!!!! Horrible and rude. I don’t think they get any training what so ever. Looks like they are trained to be rude to customers.

2 years ago

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Mark Peng Walnut, CA

Very Good customer service. Contractor show up on time and got my AC repair.

2 years ago

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Danielle Coulanges

Expedited service. I was kept apprised of progress and resolution.

2 years ago Edited September 5, 2023

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Von Brown Duluth, GA

I like the level of professionalism of the tech that service my home.

2 years ago

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S Jaxxxon

My double oven was not working properly and the guy came in and fixed it. I'm very satisfied with the first experience.

2 years ago Edited January 10, 2024

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Shelley Windermere, FL

I don’t see home warranty following up with me unless I go into the app seems completely self service

2 years ago Edited January 10, 2024

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Will Lancaster, TX

I never used the company ya'll sent i pad ather company ya'll did not sent i needed it fix asap could ya'll refund me are credited the money to my account i payed $175

3 years ago

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Verified Customer

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Jason Chicago, IL

My furnace had a cracked heat exchanger. Home warranty replaced the furnace

3 years ago

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Seann O'Brien Sr TX

The monthly premiums are too high, it’s a hassle filing a claim, and coverages have decreased.

3 years ago

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Kathy Pascagoula, MS

Authorization to vendors seems cumbersome and delays the service in my most recent services.

3 years ago

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John Boise, ID

I had no heat and the temperature was below freezing ... I should not have needed to wait until the next day for service

3 years ago

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Stephen Berger Shreveport, LA

Left me hanging in a covered emergency, then when I asked to speak to a supervisor they dialed in a rival company. Pissed Coldwell steered me into this company.

3 years ago

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Angelina O'Grady Charlotte, NC

This warranty has been very efficient. Great customer service

3 years ago

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John Ng North Brunswick, NJ

I like that they outsourced the issue to local highly rated technicians

3 years ago

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Charles Gerrish

Takes forever to schedule work, didn't cover one of my biggest expenses, considering cancellling unless monthly bill is lowered as its becoming too much and a waste of money.

3 years ago

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barry oliver Royse City, TX

Opened claim for LG Washer on February 10th. It is now April 12 th and Washer is still not fixed. 60 + days since claim was submitted and have no status

3 years ago

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Joyce Koestner Minneapolis, MN

Always there for me. Love the fact that I have them on my side.

3 years ago

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Inge Grayslake, IL

I’ve never had an issue getting anything fixed or repaired.

3 years ago

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G. Dwayne Johnson Birmingham, AL

I could have gotten someone to fix the dishwasher for less than $100 and in a timely manner. Home Warranty made little effort to provide the promised service.

3 years ago

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Lisa Chesterfield, MO

If I could rate them a zero , I would! They never have technicians to send you and getting reimbursed from HWA is close to impossible- stay away from HWA

3 years ago Edited January 10, 2024

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Nhat Lake Mary, FL

fast scheduling, no long wait and the technician came and repaired very well

3 years ago

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Mike B Alpharetta, GA

I had a water leak that was denied. The reason they gave was vague and unrelated to my problem. Total scam would not recommend them to my worst enemy.

3 years ago

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Jo Cotten Redlands, CA

It is pricey however it is cheaper than having to pay full price.

3 years ago

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John Ducimo Charlotte, NC

They were very helpful and able to give me assistance I needed.

3 years ago

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Gary Quick Spring, TX

Ease of use of the service. The customer service people are really good.

3 years ago

Home Warranty of America Reviews