Home Warranty of America: Read 2,422 User Reviews From Real Homeowners

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Verified Customer

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Ron And Kathy Roan Caspiana, Louisiana

Past history of claims and repairs. Some communication problems delayed the process. I approved the claim repair and charges but my response was lost in the system.

1 week ago

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Yuhua Houston, Texas

what I like is that my problems are all got fixed, the technician are skillful and reliable. What I don't like is that the services are not 24/7 and it has to be on a working day, which most time conflicts with my own working schedule. Also I don't like the service plan/trip fee are charged per item basis, which was not communicated to me clearly when I got the plan

1 month ago

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Michal Indianapolis, Indiana

Filing a claim was easy. I was pleased with the professional service of the repair company and the technicians assigned to do the work. The AC was fixed and is working great. Thank you!

1 month ago

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Verified Customer

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Jessica Lewis Minneapolis, Minnesota

When the first AC company canceled, they were quick to get a replacement. I took off one star because the first appointment was still 12 days after our air conditioner went out during a heat wave.

1 month ago

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Michele Denton, Texas

The seller of the home we purchased has had a home warranty on it for several years and it goes through 2027. When the AC went out it wasn’t as quick as we had hoped to get it repaired. Communication process could be better. I’m a Realtor and have used y’all many time for sellers and buyers so glad I’m getting to see how the process works. The vendor that has helped us has been good.

3 months ago

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Benjamin W. Burford Chicago, Illinois

I have had great luck with all of the service providers that they have sent. The only ding against them is when they tried to short-change me when my stove went out. It was a long back and forth to get compensated. Nevertheless, when my refrigerator went out, they were great and gave me replacement money very quickly.

3 months ago

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Nancy Kimsey Canyon Lake, Texas

Quick to get a technician out. Had to pay more than expected for replacement

1 week ago

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Melody

My niece in another state is happy with them. I had them come out last year for a problem with my freezer…I was very unhappy until finally after 3 separate workers came out & were unable to fix the problem. Then a lovely young woman came out & solved it, ordered the part & came back in a few days to install the part. This year my oven wasn’t working & they sent a nice man out. He took it all apart, went out to his truck replaced the part & was finished in an hour. Thank you!

8 months ago

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Karen Phoenix, Arizona

I chose to work with Home Warranty of America because the reviews I read were positive.

3 weeks ago

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Verified Customer

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Frank Valenti Kyle, Texas

Responsive. Took quick action on our repair claim. The company they sourced out the repair was not as communicative as HWA.

2 months ago

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Patti L Morris Jr Philadelphia, Pennsylvania

Our realtor gave us our membership with HWA when we bought our house. It has helped us out with a few appliance issues we have had over the 8 years we have had it.

3 months ago

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Lynn Andrejko Budd, Illinois

My furnace is now repaired. I would have given 5 stars however, the technician delayed coming to complete job twice with the excuse 1) too late in the day. 2) forgot about appointment.

4 months ago

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David

For one it covers my pool pump and filter. Great price. Only used 1 time for my stove. No problems getting issue taken care of. However, very disappointed in how long it takes to get final resolution. Four weeks or longer to get check or e certificate for replacement is ridiculous. Other than that no issues so far.

7 months ago Edited February 5, 2026

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Connie Postelli

The website is very slow. I was having a problem with my furnace and it took 3 days during Sub-Zero temps before a service person called me. He was very good once he showed up, but it was uncomfortable not having a fully working furnace that long in those temps.

7 months ago

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Sandra Nua, AS

Moved into a new home and had multiple issues. Support was quick to respond and service started promptly, but explanations were vague and unhelpful. A plumber gave an estimate, then failed to return and I wasn't allowed to arrange my own, leaving a leak unresolved for days.

8 months ago

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Tiffany

So far the service has been great. Just need patience when they are replacing an item and sometimes you end up making a purchase to replace items that are a bigger deal to you like a stove that was red flag by the fire department for CO2 but when you put a claim the company says it’s fine so you follow your instincts and replace it after having two issues with it. But overall they are ok.

10 months ago

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Renena Smith

Home Warranty was great. Very professional and timely service. My issue is with the locksmith who used to not duplicate key for my main garage entry into the house. He only gave me one key. Now I either have to change the deadbolt entirely or find someone who will duplicate the key. Very frustrating for a typical deadbolt into the home. He also refused to reset the front door combination and referred me to YouTube.

10 months ago

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Vigen Vooskanian

Our plumber did come and opened the pipe according to him temporarily. He said we could either do a hydro pressure cleaning or replace a cast iron pipe somewhere under the house in the crawl space. Both are not covered by the warranty company. Now we are not sure if for real they are not covered or? I need to be connected if possible especially I don’t want to pay another deductible again to find out.

11 months ago

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Lynn

I've had a policybsince 2019. Easy company to work with. Premiums are reasonable. Great response time. Minor repairs or replacements have not been an issue. Typical insurance/warranty with the big items. I have the top policy plan with the extra rider to cover the 'not typical' items and replacing my heat pump system still cost me $3000. Used the excuse of new government regs etc. instead of honoring the policy.

11 months ago

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Mark Leander Phoenix, Arizona

Have been a customer for awhile. You have been very prompt in resolving the issue.

1 month ago

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Naomi El Paso, Texas

Put in a request at 10 pm, a plumber showed up the next day. Their response time is excellent

1 month ago

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Kurt

Today when I called them, the nationality of the guy that spoke to, I could hardly understand him, he knows English, his accent was so strong. I just couldn't hear everything he said, and that's not uncommon. It does seem like they have some technicalities that are deceptive. For example, I had a water heater replaced, and the guy gave me a quote and everything was fine. And they said they'd cover this much. And I go, "Why are you not paying 400 and some dollars?" They said "Because of the pan and the other thing. " It was the pan for the water heater and the two types are like $30. And you replace, to get take them apart and replace them anyway. So basically, they had a technicality written into their contract that allowed them to charge 400 and some dollars for $25 worth of work or product. And it's just a way, a deceptive dishonest way of not paying for the water heater. Then they did the same thing on my furnace.

2 years ago

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Verified Customer

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Donna

It was really just sort of a series of an unfortunate event, but we called in two or three things. Over a period of time, it was just misunderstandings, but they had a feeling thing I needed replacing. It was the heater in the bathroom with the exhaust fan. And so in trying to get that sorted out, my sister got sick and died and I just couldn't call him back or go online or do any of the things that I should have been to follow up. But, then they just closed the claim and that was frustrating. We paid somebody $85 to come and look at it and I just started over. Part of it was my fault, but part of it was their fault as well. They do send people to come and fix things and so far, although one of them has been capable and done a good job and you know, so I still don't have a heater in the bathroom, but I think someone's working on it. So we'll see how that comes out. It seems like they have a little bit of trouble communicating, but I have a 3-year agreement with them, which I can cancel at any time, and I don't plan to cancel it.

2 years ago

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Verified Customer

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Mari Batavia, IL

I have maintained my HWA warranty since I moved in 2015. I have had a few instances where it has been very helpful in finding a qualified person for a repair while being responsible for my deductible of $100 only. I have an important comment /suggestion: When submitting your claim request, be VERY detailed in what the problem is, what your concerns are. I say this because the company Service person that accepted the HWA claim request, that comes to your home can ONLY correct the exact problem stated on the Claim # you were assigned. If the service person feels there may be a bigger issue to deal with, it would be at the homeowners expense if the service person goes over & above. The service person cannot really suggest additional repair. I experienced this with a plumbing issue, Pipes needed rodding as opposed to just having a kitchen sink backing up, but a kitchen sink backing up, was what I reported to HWA. Had I been more detailed & the claim was written up with my detail, it would have eliminated the need for the 2nd visit after 8 days. The plumbing company needed to come back out 8 days later & treat the 2nd service as a new claim causing me to pay an add’l $100 to the plumbing company to rod out pipes which was part of the initial sink back-up problem. Both plumbers did what was needed both times, they worked hard, one left at 9pm on a Saturday as an emergency call after the other rooms had sewer back ups. Just a word of advice, so far the problem seems to be solved, I have to assume there are no broken pipes underground, the last plumber explained what he did should have corrected the problem. Lengthy review, but sharing this for others using the home warrant service. They are very good, just be detailed!!

2 years ago

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Verified Customer

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George Roberts

Generally overall decent experience with home warranty of America. However had some experiences in which the warranty did not cover certain expenditures as a recent plumbing and dishwasher claims in which I incurred the total cost of repair. Also my garage door a few years back it replaced only the springs and I paid over 600 dollars for a new motor and recently paid over a 1000.00 for another new motor. That being said they covered a part for my heater/furnace and have helped me in other instances. I had to replace hot water rank 12 months ago but decided to go through the manufacturer without contacting HWA. I think as a homeowners insurance company they attempt to do their best generally. Have had some negative experiences when calling. However some good ones as well

2 years ago

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Theresa Rufrano Paradise Valley, AZ

I’ve placed 3 claims with HWA in the two years I’ve had the contract. The first two claims were handled to my satisfaction. I am having some difficulty with my current (3rd) claim. It is difficult to get in contact with the repair service. They don’t answer their phone. The message says the mailbox is full and you can’t leave a message and there is no option to send a text. All it lets me do is send my phone number with no message. Very frustrating. Finally The technician came on the day scheduled. All he did was record the serial number and tell me they would call to schedule the repairs. I paid the 75$ service call bout shouldn’t have since he made no repairs and I don’t know when the work will be completed. I called HWA. The representative was very helpful and explained the claim had been approved and the technician is waiting for parts. It would have saved time and frustration if the repair company had made contact with me and provided that information.

2 years ago Edited January 1, 2024

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Soraya

They're pretty attentive, they're pretty responsive, only have one vendor that I really didn't didn't care about. But overall, that's internally, it's great customer service, great support. I've had to call more than one and they were just always willing to to help get resolved to whatever issue I had. The latest one was for a leak in the air conditioning. They sent someone out, they called me when they had had the problem locating of a contractor. They gave me a solution in case I couldn't wait for them to find the contractor. I ultimately just waited. And when they took the contractor out, it was great service, great contractor. And the response to the claim was quick.

2 years ago

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Verified Customer

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Louis

Anytime I've needed to reach them, I've been able to reach somebody at a reasonable time and I've received communication and follow-up. If I ever requested something, you know they provided what I requested. I had a problem with my dryer and so my dryer was covered by the insurance policy, and they responded, the technician came out, and then they attempted to replace it. They weren't able to replace the part, so they actually reimbursed me and gave me the money to purchase a new one. I've had excellent experiences over the years I've been with them for probably at least 11-12 years. That's why I continue to pay my monthly fee. I'm not a handyman do it yourself person. So knowing that I can get things repaired at the monthly cost and the the home visit cost meets my budget.

3 years ago

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Margo

I did have one professional who kept having to reschedule and it was a bit frustrating on my end, but when I called Home Warranty to follow up on it, they immediately followed up with the service provider. They confirmed what was going on and made sure that I had an appointment. So even when there was a problem, they dealt with it efficiently. Their customer service is is wonderful. The online service for booking appointments is wonderful and easy to use and when I've had to call in, the the people I've spoken to on the phone have been very knowledgeable, very helpful, very courteous, just all around, very easy and good to work with.

3 years ago

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Nathaniel

The lady that I talked to at Home Warranty of America was very understanding, understood my problem and my concerns, and handled it very nicely, very professionally I was very pleased with that aspect of it. They they were trying their best. I had an issue and it took them until this spring to finally get a technician out here. They made several appointments for technicians to show, but the technicians were no shows until finally about a month ago. We finally had a technician come out and fixed the problem very rapidly. It wasn't really Home Warranty of America's fault as much as it was the companies that they had contacted being no shows.

3 years ago

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Seth

It is nice to have a home warranty for unexpected problems. But sometimes it takes a while to get things fixed and I have to follow up with everyone to make sure it happens.

4 months ago

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Renae Morgan

The only thing I dislike is the time it takes to get someone out. Or having to wait a month to receive the money to replace my refrigerator (still waiting, actually) It is not fun living without a major appliance

6 months ago

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Margaret Nua, AS

They responded promptly to my request, but the phone agents were hard to understand and often asked me to repeat myself. When my furnace died I relied on the warranty, and everything was eventually resolved.

8 months ago

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Nandan Bridgeport, Connecticut

It’s decent. 5/10 claims get attention and get solved

2 weeks ago

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James Charlotte, North Carolina

The company was recommended as having good service.

4 weeks ago

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Terry

I chose HWA for the coverage I needed at great rates. They were much appreciated help for a pool pump and fridge break down. Unfortunately their monthly rates have gone up too much over the past couple years & I'll likely have to drop them soon due cost.

10 months ago

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Rachel Heap

The response to my claims has been quick and appreciated. My issue with my washing machine has taken longer than anticipated and instead of replacing the broken machine, I’ll be on my 5th service visit with no promise it will fix the issue.

11 months ago

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Sallie

I had a mixed experience with customer service. While I appreciated their initial response and the technician's visit, my ice maker broke again shortly after being repaired. They set up another appointment but didn't come prepared, citing it as a common issue. I've had trouble reaching them for updates, as calls often go unanswered. They need better communication and availability.

1 year ago

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Karen Schamun

It’s a 20 year old refrigerator and instead of replacing it was decided that $600 ish for repair was acceptable. Plus tech fees. Approved only after HWA questioned whether the damage was done by a power surge and was told there a surge protector. Not only that our entire house has a surge protector so that’s never going to be the issue. I feel that it should have been replaced since the compressor has issues. Not the problem this time since the control board was replaced.

1 year ago

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Ardell Leblanc

On my last claim the plumber that was sent out said my main drain was cracked and Hwa denied the repair. I had another company come out to get a second opinion and they where able to clear the drain and didn't find any cracks. The drain is flowing smoothly now. Because of bad service from the company Hwa sent out I lost out on $100 deductible plus I had to get another company to do the job and I had to miss a day of work. I was also notified that my monthly rate and deductible will be increasing so Because of that I'm going to be looking for another warranty company to go with.

1 year ago

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Verified Customer

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Bonnie

I've had a seamless experience with Choice Warranty and my property management regarding home repairs. Issues have been handled efficiently and timely, making the service worth it. However, compensation for major problems could be better. I faced recurring issues with the air conditioning, and while repairs were made, the compensation for replacement was insufficient.

1 year ago

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Anthony

I've had mixed experiences with the warranty service. While some representatives were helpful and explained processes well, I've faced long delays in getting technicians for urgent issues like my hot water tank and toilet. Some repairs were incomplete, and I'm confused about what is actually covered. Overall, improvements are needed in response times and clarity on coverage.

1 year ago

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Verified Customer

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Carolyn

I had a mixed experience with the service. They were efficient and answered my questions promptly during a vulnerable time. However, there were communication issues on my part. I faced a plumbing issue with a warranty claim; the initial vendor dropped out last minute, but the company scrambled to find a replacement quickly. Overall, they resolved my issues, though not without some hiccups.

1 year ago

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Jackalyn

I've had a good experience with HWA. They responded quickly to my dishwasher leak, sending a technician who fixed it in just a couple of days. However, when my washer broke, the offered solution wasn't what I wanted. I preferred a flexible coupon instead of a store-specific one. Overall, their service turnaround has been impressive, but I wish for more options in compensation.

1 year ago

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Joy

I had two service incidents with my washer and dryer. The technicians were friendly and resolved issues quickly, though the washer part broke again due to company policy. Customer support feels automated, and I haven't spoken to anyone in years. The appointment scheduling has improved, but updates on my replacement process were lacking, requiring me to check frequently.

1 year ago

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Velma

I rate the actual people highly, but the service was lacking. I've dealt with warranty companies for years, and since the acquisition, the service has declined. My recent claim for a high-end microwave was offered a very low payout, which is unacceptable. However, I did have a positive experience with a quick response for another issue. Overall, mixed feelings.

1 year ago

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Bruce

I had a mixed experience with the service. They were responsive when my HVAC system broke down and coordinated with a local company to get it fixed. However, I faced issues with a water heater replacement due to a previous installation error, which led to unexpected costs. Overall, the responsiveness was appreciated, but the earlier mistakes were frustrating.

1 year ago

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Ashley

I've had mixed experiences with customer support. It's often difficult to reach someone who speaks clear English, which adds to the frustration. I've had a garage spring replaced, but now I'm waiting on claims for a garage door opener and a furnace issue. Last time, it took quite a while to get reimbursed for my washing machine replacement. Overall, the service could improve.

1 year ago

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Mark

I had mixed experiences with the service. While they generally respond to my requests, customer support is lacking, and not everything is handled online. I've had to replace some appliances, and while some repairs went well, the quality of technicians varies, leading to multiple visits for some issues. Overall, I think it's a decent service, but there's room for improvement.

1 year ago

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Aleta

I had mixed experiences with customer service. I received conflicting information regarding a plumbing issue, and one representative was rude. Reaching them can be challenging. When my furnace broke, they needed to order a warranty part, but it took too long, so I had to buy a new furnace myself. They offered some financial help, but I haven't seen that yet.

1 year ago

Home Warranty of America Reviews

Summary of Reviews