American Home Shield: Read 34,884 User Reviews From Real Homeowners

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Featured Review

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Verified Customer

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Jacquette Johnson

The Customer Service was Priceless! To have our appointment scheduled within a minutes and the Tech to give the honest recommendation was also Priceless!

1 year ago

Reply from American Home Shield

Dear Jacquette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Featured Review

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Verified Customer

star star star star star

Dee Rob

Thanks for the fast response in fixing my AC unit. I was ok but the wife gets angry in the heat lol

1 year ago

Reply from American Home Shield

Hi Dee, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

star star star star star

Harvey

American home shield did a great job of calling me after I closed on my home and educated me and walked me through downloading and setting up my application and login information so it was extremely easy to make a request when I did have an issue come up in the home And it was super easy to have the repair scheduled and they had a complete completed within a few days once the vendor contacted me

1 week ago

Reply from American Home Shield

Hello Harvey,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

star star star star star

John

I really appreciate I received from the staff at America Home Shield. It's been a long time between episodes of needing home repairs, but the assistance is always been excellent!

2 days ago

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Verified Customer

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Sharon

When when I called in for my service order, I was very quickly taken care of within 48 hours. I had an appointment with the repair company and then 48 hours after that I had my new hot water heater.

1 week ago

Reply from American Home Shield

Hello Sharon,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

star star star star star

Derrick

3 weeks ago

Reply from American Home Shield

Hello Derrick,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

star star star star star

Robin

My home is over 20 years old. Things are starting to break down. Most of theses things we can fix or replace ourselves. Some of them we need a reliable professional. AHS provides that. They check up on the progress and keep in contact with the service provider. Thanks

3 weeks ago

Reply from American Home Shield

Robin, we’re so glad to hear that AHS has provided reliable support throughout your homeownership journey. We look forward to continuing to serve you for many years to come!

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Raymond

I like the easy to use application to put in work requests. Also, they did a good job of connecting me with a company that could quickly fix or replace my appliances. I am very satisfied with the service I received.

3 weeks ago

Reply from American Home Shield

Raymond,
Your satisfaction means a lot to us! We’re glad to hear the app makes requesting service easy and that you’re happy with the service. Thank you for being a valued AHS member!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

star star star star star

John

We had an air-conditioning problem and the company called very very quickly to set an appointment with us. On the day of the appointment, they arrived on time, quickly assess the problem and ordered the part. The part came much quicker than I expected it to, the company called us, and came out and replaced it very quickly. The service man did an excellent job.

2 months ago

Reply from American Home Shield

Hello John,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy to know that the AC unit work order was fix quickly in the summer time.
Best regards,

Timari H.

American home shield

Sep. 24th, 2025

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Verified Customer

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Nancy

I when I bought my house, the contract provided me a 1-year American Home Shield warranty on the appliances. I was pleased with them then, and I continue to be pleased with their service.

1 month ago

Reply from American Home Shield

Hello Nancy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

star star star star star

Alberto

Great service when we need you! We've had three occasions to us AHS in the last. Each the issue was addressed and resolved expediently. This is important when you need your HVAC & water heater working!

1 month ago

Reply from American Home Shield

Hi Alberto,
We're so pleased to hear that your AHS home warranty has been helpful with both your HVAC and water heater repairs. Thank you for sharing your positive experience!

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

star star star star star

Linda

Every time I’ve had to call HOME shield warranty. My issues were solved. Immediately. The staff and the service people are great! Everything was taken care of above and beyond. I highly recommend this warranty for every homeowner.

2 months ago

Reply from American Home Shield

Hello Linda,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strives to provide the best service. We are happy you will recommend AHS.

Best regards,

Timari H.

American home shield

Sep. 24th, 2025

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Verified Customer

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Julia

I am very pleased with everything about American Home Shield. I changed over to them about 3 years ago because I was unhappy with my former company that I had had since I bought my house in 1993. AHS makes everything easy and every Pro they have sent I have been extremely happy with. I have had to call them about my washer, my dryer and just recently, the drain in my bathroom sink was clogged at a point that my boyfriend was not able to get to it. My boyfriend was there when the Pro came, and he was 100% happy with the Pro they sent. Each time, the Pro was able to find and get the problem resolved in about an hour or less. I will definitely recommend American Home Shield!!

4 months ago

Reply from American Home Shield

Hello Julia,

Thank you for reaching out to us. We appreciate you taking the time to let us know you are satisfied with what AHS has to offer. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 15th, 2025

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Verified Customer

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Alexandro

AHS sent a company to repair covered items in a timely manner. They should keep this company. Our previous experience with previous repair company was a disaster.

1 month ago

Reply from American Home Shield

Thank you for your 5‑star review, Alexandro! We’re so glad to hear the repair company provided timely service and that your experience was smooth. We’re committed to ensuring every service visit meets your expectations, and we’re grateful to have you as an AHS member.

Best,
Victoria

Nov. 21st, 2025

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Verified Customer

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Eric

Although it took some time to get someone out to look at the issue. It was not an emergency, and I'm satisfied with the company and repair person who visited. It is so comforting to know that I have this protection if I should ever need it.

3 months ago

Reply from American Home Shield

Hello Eric,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Burl

The over all Coverage and Price options that I had to pick from. I have used the coverage much but when I have the service has been great.

1 month ago

Reply from American Home Shield

Hello Burl,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Michael

Excellent warranty company haven’t had any issues with them claim process was easy and turn around time was faster than I expected.

1 month ago

Reply from American Home Shield

Michael, we're thrilled to hear that we exceeded your expectations! We look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Luis

Great response and customer service. Repair man showed up prepared and ready to do the job. He was fast, clean and efficient and professional.

1 month ago

Reply from American Home Shield

Thank you, Luis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Erik

We had 2 issues at the same time. Garbage disposal and washer. And both were handled in a timely and professional manner. Couldn’t be happier.

1 month ago

Reply from American Home Shield

Thank you, Erik! We appreciate your review. We value our customers and appreciate the time you took to share your experience. It is our goal to handle your claims within a timely manner and glad to know that you are happy with the repairs. American Home Shield!

Nov. 6th, 2025

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Verified Customer

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Penelope

Care about people's needs. Soon to set appointments. Contractors are great about getting things taken cre of immediate

1 month ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Pete

If it was not American Home Shield I would have never known the company they assigned to me . Great company Alpine Appliance what an outstanding company Thank You American Home Shield

3 months ago

Reply from American Home Shield

Hello Pete,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback. AHS strive to have the best service.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Debbie

I fill this out before..................

4 days ago

Reply from American Home Shield

Hello Debbie,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 12th, 2025

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Verified Customer

star star star star star

Lori

Fast appointments and quality technicians dispatched.

5 days ago

Reply from American Home Shield

Hello Lori,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 12th, 2025

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Verified Customer

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David

YOUR PROMPT RESPONSE TO SERVISE REQUESTS

6 days ago

Reply from American Home Shield

Hello David,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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Brenda

I’m giving them a five star because my first experience as far as the company is concerned was good with the service for Plumbing. I needed to speak to someone when I called in because I didn’t understand the process and once I spoke to a live person they explained it and Then a plumber was assigned and then the job was done within 36 hours.

4 months ago

Reply from American Home Shield

Hello Brenda, Thank you for reaching out to us. We appreciate you taking the time to let us know of your positive experience. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 30th, 2025

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Verified Customer

star star star star star

Diane

I chose American Home Shield because I think they are the best

1 week ago

Reply from American Home Shield

Hello Diane,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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Kim

I reason I chose AHS is because they provide great service providers.

1 week ago

Reply from American Home Shield

Hello Kim,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

star star star star star

Stella

It was a gift, but having to contact American Home Shield I found them to be very helpful.

3 weeks ago

Reply from American Home Shield

Hi Stella,
We’re happy to hear that the AHS home warranty has been a valuable asset for your home, and we hope to continue helping you with your home repairs for many years to come!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

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Colleen

I am so thankful I switched to (AHS). Best decision I’ve ever made in home warranty.

3 weeks ago

Reply from American Home Shield

Wow, Colleen—your review truly made our day! We’re grateful for the opportunity to partner with you on your home repairs. Thank you for being a valued AHS member.

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Elena

Process for my dryer repair went smooth and fast, was fixed within 2-3 days Great Job American Home Shield.

1 month ago

Reply from American Home Shield

Hi Elena,
We're happy to hear that your dryer repair went smoothly! Thank you for the positive feedback—we truly appreciate it and look forward to serving you again.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

star star star star star

John

Service was prompt and the service rep. was very professional. He even had an APP on his phone that translated his native tongue to English so I would be sure to understand what he did for the repair. Very nice feature!

5 months ago

Reply from American Home Shield

Hello John,
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strive to give the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 9th, 2025

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Verified Customer

star star star star star

Maria

A friend recommended me to get the insurance few years ago

1 week ago

Reply from American Home Shield

Hello Maria,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

star star star star star

John

Easy process, peace of mind. One less worry.

1 week ago

Reply from American Home Shield

Hello John,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

star star star star star

Linda

I couldn't be happier. My fridge died, they came out quickly and determined it couldn't be repaired. Within 48 hours they had approved a payout since they didn't have a comparable replacement in inventory. The payout hit my account with 48 hours. Thank you! Previously I had a contract with Choice Home Warranty and it was a nightmare. They only payout wholesale cost with a Lowe's gift card and it took 30 days to receive the gift card. Horrible service.

10 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

star star star star star

Dr. Jules

Amazing to work with American Home Shield and the very professional delivery and installation gentlemen who assisted me with my new washer. The process was so very smooth, the delivery was flawless and they were not only professional but were very thoughtful with the process of ensuring everything was clean and safely done. Thank you again for everything and I fully support and encourage you to consider American Home Shield!

10 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

star star star star star

Lloyd Gregory

The best experience ever of getting exactly what you are paying for, 1st of all we are talking about being in the dead of wintertime with freezing cold temperatures outside, i play my online claim which with an hour AHS had contacted a supplier to repair my heating system, and they reached in within another hour to say they were coming the very next day and within 24 hours it was repaired,

10 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

star star star star star

Chris

I've had AHS for more than 20 years on 4 different homes. Over The years I've had 4 heat pumps replaced 2 dishwashers, 3 hot water heaters repair to two fridges and 2 washers. People think that home warranties aren't really needed, but when you're looking at replacing a six or seven thousand dollar heat pump.Sometimes this money you just don't have. This is an essential policy fir any home owner Highly recommend will always have one

10 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

star star star star star

Darla Dyer

I was very happy with the entire transaction. American Home Shield contacted the company to look at my central heating unit and they came out the next day and found out that it was my blower. He had to wait until the next day to get a part to replace with the newer blower, but arrived on time and had it repaired with no problem. The technician was friendly and professional and really did a good job.

10 months ago

Reply from American Home Shield

Thanks Darla. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

star star star star star

Vicky

very easy application to schedule repairs. Great tech's doing the service. Has been a great help to me this year. I had two plumbing issues both handled quickly. Just had issue with my free-standing range. Has to be replaced. I really like how the replacement options were presented. I have a new range hopefully coming 2/02/2025. No cost to me. So thankful for the warranty program this year.

10 months ago

Reply from American Home Shield

Thanks Vicky. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 23rd, 2025

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Verified Customer

star star star star star

Sharon

I had an electrical problem. The process was quick and problem resolved in less than one hour. AHS processed the claim. Contractor called me the same day. We set appt. up for two days later. Problem in circuit was a easily solved and my Christmas lights were on again that evening. I was with another company previous to AHS. Took days to get anyone to return my call. AHS, BIG IMPROVEMENTS. I highly recommend AHS.

11 months ago

Reply from American Home Shield

Dear Sharon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

star star star star star

Trish

Good prices and fast services. Everytime I make a claim it gets handled fast and accurate

1 month ago

Reply from American Home Shield

Hello Trish,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

star star star star star

Claudia

AHS has several tiers to choose from, and the coverage offered is a good value for the money.

1 month ago

Reply from American Home Shield

Hello Claudia,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

star star star star star

John

Quick response, easy scheduling and even rescheduling (due to my work schedule) knowledgeable tech.

1 month ago

Reply from American Home Shield

Hi John,
We're pleased to hear the technician was able to make scheduling accommodations that fit your needs. Thank you for trusting us with your home maintenance and repairs.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

star star star star star

Lc

I’ve had American Home show for many years. I totally trust them and they take good care of me.

1 month ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

star star star star star

Lori

It was so easy to file a claim and get a certified technician out to fix my washer.

1 month ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

star star star star star

Tabitha

Fast, quality, and professional service. Service is amazing and resolved swiftly

1 month ago

Reply from American Home Shield

Thank you for rating AHS Home Warranty service, Tabitha! We truly appreciate your feedback and look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

star star star star star

Maria

Reliable and safe company and offers fast service is very good for any emergency.

1 month ago

Reply from American Home Shield

Hello Maria,
We truly appreciate the 5-star review—thank you for entrusting us with your home maintenance and repairs! It's a pleasure to support you.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

star star star star star

Joseph

My very first experience with AHS was better then I anticipated. My central AC unit stopped working, I called AHS and requested service. The process was easy and very good communication with AHS and repair company. They found that it was the thermostat that failed and needed replacing. This is where I thought the problems were going to start, I had a very expensive digital thermostat from Lennox and I figured they were going to give some cheap replacement but to my surprise they replaced it with an equivalent model since mine was no longer available and all I paid was the agreed service fee. Excellent outcome, glad I made the leap of faith and protected my home with AHS

1 year ago

Reply from American Home Shield

Dear ,Joseph
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

star star star star star

Keren

I love the way they send me local business owners, small business owners, women business owners. They are all about community and for a thriving cared for population, from my seat I see no agendas for prejudice in this company. They have honored all my requests and bitchy at times demands and I apolergize, no offense was meant, I was a struggling house wife who had a drama and her appliance broke just before guests arrived lol. Thats how kind they are they make you feel like they care, that your whole life is unraveling before your eyes and they just happen to me on the other end of the phone line having to listen to you have a melt down. Thank you for all your care.

1 year ago

Reply from American Home Shield

Thanks Karen. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

star star star star star

Deanna King NA

1 year ago

Reply from American Home Shield

Hi Deanna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

American Home Shield Reviews

Summary of Reviews