American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Le

Ice person out even on a holiday. There when I needed help abd they got a serv

5 years ago

Reply from American Home Shield

Hi Le, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 23rd, 2020

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Verified Customer

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Linda Sessions

They do take care of you .. but being on hold for 45 mins was frustrating..

5 years ago

Reply from American Home Shield

Hi Linda,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Chelsey

They are quick to send someone out and if an item can't be fixed they replace

5 years ago

Reply from American Home Shield

Hi Chelsey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Jeanette

It was our first experience. They were professional. I got the email in a timely manner.

5 years ago

Reply from American Home Shield

Hi Jeanette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Sukadev Lavu

Contractor didn't diagnose the problem properly and his diagnosis is still wrong. We still have the same problem.

5 years ago

Reply from American Home Shield

Hi Sukadev, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Jul. 28th, 2020

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Verified Customer

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Linda Welch

With many of their service providers, I still end up paying a lot out of pocket for uncovered items.

5 years ago

Reply from American Home Shield

Hello Linda, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority.

Jul. 28th, 2020

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Verified Customer

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Sherri

Worked to change contractors to achieve repair within 48 hours versus 5 days

5 years ago

Reply from American Home Shield

Hi Sherri,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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TJ

Good folks, they speak understandable english, and they follow up on service

5 years ago

Reply from American Home Shield

Hi TJ,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 28th, 2020

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Verified Customer

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Joe Stevenson

much improvement from previous years. I stayed inspire of frustrations but things have improved.

5 years ago

Reply from American Home Shield

Hi Joe,
Thank you for your feedback!

Jul. 22nd, 2020

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Verified Customer

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Terry DeFoor Pinehurst, NC

AHS has been responsive and professional every time I have needed them.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Terry,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Debra Taylor

because my AC unit out of pocket is $1,575 for modification of 5 or 6 things and a replacement of a coil. almost rebuilding the AC unit instead of replacing it.

5 years ago

Reply from American Home Shield

Hi Debra,
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

Jul. 21st, 2020

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Verified Customer

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Linda Steagall

Reliable and honest and prompt in responding to appointments!

5 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Richard Oyer

No Problems, fast response, results has been 100%, very good repair companies.

5 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Cathy Stokes

I would like to talk to a person in some cases and u have to stay on phone for along period time

5 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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Sherman Whitney

I believe there is always room for improvement. I was very happy with my experience

5 years ago

Reply from American Home Shield

Hi Sherman,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Marie Satterwhite

Fast response Service in a timely matter. Professional company's are sent out

5 years ago

Reply from American Home Shield

Hi Marie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Melissa

Completely satisfied with the price and service and timeliness

5 years ago

Reply from American Home Shield

Hi Melissa,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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mrs smith

the quality of service,friendly,,timely answered my question

5 years ago

Reply from American Home Shield

Hi Mrs. Smith, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Tammy

On timely manner friendly every time I need them the come thru

5 years ago

Reply from American Home Shield

Hi Tammy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Regina Williams

A Company who completely solves your problems with satisfaction

5 years ago

Reply from American Home Shield

Hi Regina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Mary

The contractors they provide for the warranty work are great.

5 years ago

Reply from American Home Shield

Hi Mary,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Taylor Robinson

On time and sent someone experienced for the issue that we needed resolved.

5 years ago

Reply from American Home Shield

Hi Taylor, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 24th, 2020

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Verified Customer

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Ellen Proal

Quick service and friendly reps. I have been with AHS for 6 years.

5 years ago

Reply from American Home Shield

Hi Ellen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Ernie Schuenaman

They have always been here for us and solved whatever problem we have.

5 years ago

Reply from American Home Shield

Hi Ernie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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J. Roosa

The last time I needed a service call, there was not a service company in the area.

5 years ago

Reply from American Home Shield

Hi J. Roosa,
We ope you continue to enjoy AHS!

Jul. 28th, 2020

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Verified Customer

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Nancie Rosales

too expensive but a needed insurance for the home.Everytime I think about cancelling then I need it.

5 years ago

Reply from American Home Shield

Hi Nancie, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 28th, 2020

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Verified Customer

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Don ridener

Handled problem very well after the contractor did not show up

5 years ago

Reply from American Home Shield

Hi Don,
Thank you for your feedback!

Jul. 28th, 2020

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Verified Customer

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Renay

Great Service timely response have been with them for 3 years. Great company.

5 years ago

Reply from American Home Shield

Hi Renay,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Leigh Willis

Very reliable company. I received a quick response to my claim

5 years ago

Reply from American Home Shield

Hi Leigh,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Robin Williamson

The website is easy to use and the technicians respond quickly.

5 years ago

Reply from American Home Shield

Hi Robin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Steve Sinek

Professionalism, timeliness and selection of technical representation

5 years ago

Reply from American Home Shield

Hi Steve,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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Michelle Reed

Prompt, complete serviceâ€” have taken care of all our problems

5 years ago

Reply from American Home Shield

Hi Michelle,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 28th, 2020

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Verified Customer

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Ronald Seaver

Professionalism and knowledge of the issue that is happening

5 years ago

Reply from American Home Shield

Hi Ronald,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Bruce Wells

they have always responded in a timely manner with any requests

5 years ago

Reply from American Home Shield

HI Bruce,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Laure Runkle

I think its a great plan, they have been there when I need them.

5 years ago

Reply from American Home Shield

Hi Laure,
We appreciate your feedback and hope you continue to enjoy!

Jul. 22nd, 2020

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Verified Customer

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Eva Villanueva

I call them already a few times and always get really good resluts.

5 years ago

Reply from American Home Shield

Hi Eva,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Abraham N

They are all good/professional and liable to their people and job

5 years ago

Reply from American Home Shield

Hi Abraham,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 22nd, 2020

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Verified Customer

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VV

Slow to respond, keeps me on hold for one to 2 hours at a time. Eventually do assist, but very time-consuming.

5 years ago

Reply from American Home Shield

Hi VV,
Thank you for sharing your experience with us.

Jul. 29th, 2020

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Verified Customer

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Beverly W.

My problem was fixed. Technician was professional and courteous.

5 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Norma Turkington

Every time I've had any issues, they are quickly and successfully resolved.

5 years ago

Reply from American Home Shield

Hi Norma,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 22nd, 2020

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Verified Customer

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Anonymous

Most of the contractors they use are extremely proficient. At times AHS are slow to respond

5 years ago

Reply from American Home Shield

Hi,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Alicia Stremming

Customer Service as it relates to calling and requesting service.

5 years ago

Reply from American Home Shield

Hi Alicia,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Lori Lynne Taylor

They were good to get a company out quickly to fix our air conditioning

5 years ago

Reply from American Home Shield

Hi Lori,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2020

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Verified Customer

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Ron

Long time policy holder. Rates have escalated, and coverage had diminished over the last 10 years!

5 years ago

Reply from American Home Shield

Hi Ron,
Thank you for your feedback!

Jul. 27th, 2020

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Verified Customer

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Richardo and Sandra Purdie

Excellant work!!! Professional workers! Get the job done in a timly manner

5 years ago

Reply from American Home Shield

Hi Richardo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2020

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Verified Customer

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Anonymous

They have clear mechanisms for communicating with them and are very responsive.

5 years ago

Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 22nd, 2020

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Verified Customer

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Jennie Webb

Excellent services and very professional staff, willing to help at anytime.

5 years ago

Reply from American Home Shield

Hi Jennie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Scott

quality of service contractor and communication from contractor

5 years ago

Reply from American Home Shield

Hi Scott,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Anita Shepherd

They are quick, the process is easy and they make sure problem is resolved.

5 years ago

Reply from American Home Shield

Hi Anita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Verified Customer

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Felicia fields Crowley, TX

Love the partnership. Always reliable and on time. Always fixes the issues

5 years ago

Reply from American Home Shield

Hi Felicia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 2nd, 2020

American Home Shield Reviews