American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Rebecca Reese

We have saved thousands of dollars over the years by using American Home Shield

5 years ago

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Andrea Williams

I rate them a 5 because the service is always timely and professional.

5 years ago

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Kathie Steele

The refrigerator problem still exists and the local vendor seems a little irritated that I keep calling the problem in.

5 years ago

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Detrick Robinson

Great company, extremely quick and efficient. Response time is amazing.

5 years ago

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Jesse

They have been pretty good for me, everytime I have used them they service was prompt

5 years ago

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Pat Turner

Great customer service and repairs the repairman was very knowledgeable

5 years ago

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Ron tinschert

Love knowing it's a simple email online to get something fixed

5 years ago

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J Smith Phoenix, AZ

Always serviced in a timely manner with quality services/repairs

5 years ago

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Perri Wooding Tapley Las Cruces, NM

I have needed service many times and they use quality companies

5 years ago

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Carol Sianez Las Vegas, NV

Great customer service. Took care of the problem in a timely manner.

5 years ago

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Diana Perkasie, PA

tech was very concerned on the HVAC issue and helped as much as possible...

5 years ago

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Steve White Alpharetta, GA

Great coverage and easy on-line process to log a service request.

5 years ago

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Verified Customer

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RL

Technicians were helpful. Explained to me they could replace a broken compressor BUT I would have to pay $1250 for the refrigerant to recharge it. He Explained most people aren't aware of this. No thanks.

5 years ago Edited January 10, 2024

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Julia Oklahoma City, OK

Been with them for many years and always completely satisfied!

5 years ago

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Linda Wilson Mission Viejo, CA

I get good service. If a big problem they try to give priority.

5 years ago

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Richard Ridgecrest, CA

Showed up on time, diagnosis was quick and repaired in an hour.

5 years ago

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Betty Canton, GA

Scheduling was easy. Technicians were knowledgeable and professional.

5 years ago

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Mark Virgint Tavares, FL

They respond quickly and the companies they use are excellent

5 years ago

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Roy Young Port Saint Lucie, FL

Fast service, placed request for service and was contacted the next day

5 years ago

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Mae Tucson, AZ

Gentleman arrived on time, had to order needed part and installed it timely

5 years ago

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Anne Vierra Sacramento, CA

Very helpful fast service go the extra mile to assist customers

5 years ago

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Ahmed Mahmoud Fredericksburg, VA

it takes a long time for service to arrive, the reps don't try to get alternative service that will come faster

5 years ago

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Verified Customer

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Brenda Vance Greensboro, NC

The Company hires competent companies to service your appliances.

5 years ago

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Richard Schenkel Charlotte, NC

They help the customer first with the issues they are having in there home

5 years ago

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Pat Macomb, OK

Just had ceiling fans replaced, excellent job by the technician

5 years ago

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Teya Grand Prairie, TX

The service was great and my problem was handled very professionally.

5 years ago

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Everette Woodruff, SC

Reasonable priced and they have covered all our home problems so far.

5 years ago

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Hall Columbia, SC

Wonderful follow-through and professional contract personnel!

5 years ago

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India Williams Atlanta, GA

AHS has solved all my home problems with no issues. I completely support AHS!

5 years ago

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James W. & Joan Phillips Veneta, OR

I have been with a customer for nearly 9 years. They do what they promise.

5 years ago

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Jim Robinson Eden Prairie, MN

There is a long wait time(over 3 hours) and they never returned my call, even though I left my number and they were to call back within 50 minutes.

5 years ago

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Ralph Vardis Fuquay-Varina, NC

The only problem we have is trying to get them on the phone. It usually takes at least 50 minutes.

5 years ago

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Kay Savant Arlington, TX

They have helped us with many broken items/appliances in our home.

5 years ago

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Kimberly Shahan Abilene, TX

Great customer service. Was on hold for quite awhile but worth it!

5 years ago

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Latanya Thomas North Versailles, PA

All my house hold break downs have been fixed to and beyond my expectations

5 years ago

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Lourdes Nicholas Riverbank, CA

I have always had great service and things taken care of with no problems

5 years ago

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Marissa Aptos, CA

All repairs have been handled quickly and with professionalism.

5 years ago

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Marla Schooley Buffalo Gap, TX

Professionalism Quick response Great technicians Quick Problem resolution

5 years ago

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Page Tempe, AZ

Their contracted business (a/c) doubled the price of Freon and totally overstated the amount needed. It was basically a non covered item

5 years ago

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Regina Thomas New Orleans, LA

The Services man was knowledgeably of his work, and the problem we're solved.

5 years ago

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Robert Budzinski Cathedral City, CA

Solid service, broad flexible menu of items covered, honored their promises.

5 years ago

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Robert Snook Gulfport, MS

Called about a/c problem and insp and repair done within two days.

5 years ago

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Senta Thomas Allen, TX

Service consultant arrived on time and shared troubleshooting techniques.

5 years ago

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Amy WellsDavis Kalkaska, MI

SLOW! Unresponsive! 2 to 4 hour hold times to speak Only with Overseas representatives! My 1st claim on June 11, 2020 has still not been resolved after almost 4 months!

5 years ago

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Angela Houston, TX

the quality of service - completed in timely manner and did a good job

5 years ago

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Angela Friendswood, TX

Wait time on hold is terribly long! I waited 3 1/2 hours on the phone because we had issues that needed to be addressed regarding our refrigerator.

5 years ago

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Anita Thompson Austell, GA

Prompt response and association with professional service people

5 years ago

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Carlos Kyle, TX

I appreciated their fast response in sending someone to resolve my issue.

5 years ago

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Cheryl Wilson Katy, TX

Technician was professional and repair was taken care of without any hassle.

5 years ago

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Colleen Thebert Kalamazoo, MI

excellent customer service, prompt feedback, polite communication.

5 years ago

American Home Shield Reviews