American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Linda Wilson Mission Viejo, CA

I get good service. If a big problem they try to give priority.

5 years ago

check_circle

Verified Customer

star star star star star

Richard Ridgecrest, CA

Showed up on time, diagnosis was quick and repaired in an hour.

5 years ago

check_circle

Verified Customer

star star star star star

Betty Canton, GA

Scheduling was easy. Technicians were knowledgeable and professional.

5 years ago

check_circle

Verified Customer

star star star star star

Mark Virgint Tavares, FL

They respond quickly and the companies they use are excellent

5 years ago

check_circle

Verified Customer

star star star star star

Roy Young Port Saint Lucie, FL

Fast service, placed request for service and was contacted the next day

5 years ago

check_circle

Verified Customer

star star star star star

Mae Tucson, AZ

Gentleman arrived on time, had to order needed part and installed it timely

5 years ago

check_circle

Verified Customer

star star star star star

Anne Vierra Sacramento, CA

Very helpful fast service go the extra mile to assist customers

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Ahmed Mahmoud Fredericksburg, VA

it takes a long time for service to arrive, the reps don't try to get alternative service that will come faster

5 years ago

check_circle

Verified Customer

star star star star star

Brenda Vance Greensboro, NC

The Company hires competent companies to service your appliances.

5 years ago

check_circle

Verified Customer

star star star star star

Richard Schenkel Charlotte, NC

They help the customer first with the issues they are having in there home

5 years ago

check_circle

Verified Customer

star star star star star

Pat Macomb, OK

Just had ceiling fans replaced, excellent job by the technician

5 years ago

check_circle

Verified Customer

star star star star star

Teya Grand Prairie, TX

The service was great and my problem was handled very professionally.

5 years ago

check_circle

Verified Customer

star star star star star

Everette Woodruff, SC

Reasonable priced and they have covered all our home problems so far.

5 years ago

check_circle

Verified Customer

star star star star star

Hall Columbia, SC

Wonderful follow-through and professional contract personnel!

5 years ago

check_circle

Verified Customer

star star star star star

India Williams Atlanta, GA

AHS has solved all my home problems with no issues. I completely support AHS!

5 years ago

check_circle

Verified Customer

star star star star star

James W. & Joan Phillips Veneta, OR

I have been with a customer for nearly 9 years. They do what they promise.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jim Robinson Eden Prairie, MN

There is a long wait time(over 3 hours) and they never returned my call, even though I left my number and they were to call back within 50 minutes.

5 years ago

check_circle

Verified Customer

star star star star star_border

Ralph Vardis Fuquay-Varina, NC

The only problem we have is trying to get them on the phone. It usually takes at least 50 minutes.

5 years ago

check_circle

Verified Customer

star star star star star

Kay Savant Arlington, TX

They have helped us with many broken items/appliances in our home.

5 years ago

check_circle

Verified Customer

star star star star star

Kimberly Shahan Abilene, TX

Great customer service. Was on hold for quite awhile but worth it!

5 years ago

check_circle

Verified Customer

star star star star star

Latanya Thomas North Versailles, PA

All my house hold break downs have been fixed to and beyond my expectations

5 years ago

check_circle

Verified Customer

star star star star star

Lourdes Nicholas Riverbank, CA

I have always had great service and things taken care of with no problems

5 years ago

check_circle

Verified Customer

star star star star star

Marissa Aptos, CA

All repairs have been handled quickly and with professionalism.

5 years ago

check_circle

Verified Customer

star star star star star

Marla Schooley Buffalo Gap, TX

Professionalism Quick response Great technicians Quick Problem resolution

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Page Tempe, AZ

Their contracted business (a/c) doubled the price of Freon and totally overstated the amount needed. It was basically a non covered item

5 years ago

check_circle

Verified Customer

star star star star star

Regina Thomas New Orleans, LA

The Services man was knowledgeably of his work, and the problem we're solved.

5 years ago

check_circle

Verified Customer

star star star star star

Robert Budzinski Cathedral City, CA

Solid service, broad flexible menu of items covered, honored their promises.

5 years ago

check_circle

Verified Customer

star star star star star

Robert Snook Gulfport, MS

Called about a/c problem and insp and repair done within two days.

5 years ago

check_circle

Verified Customer

star star star star star

Senta Thomas Allen, TX

Service consultant arrived on time and shared troubleshooting techniques.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Amy WellsDavis Kalkaska, MI

SLOW! Unresponsive! 2 to 4 hour hold times to speak Only with Overseas representatives! My 1st claim on June 11, 2020 has still not been resolved after almost 4 months!

5 years ago

check_circle

Verified Customer

star star star star star

Angela Houston, TX

the quality of service - completed in timely manner and did a good job

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Angela Friendswood, TX

Wait time on hold is terribly long! I waited 3 1/2 hours on the phone because we had issues that needed to be addressed regarding our refrigerator.

5 years ago

check_circle

Verified Customer

star star star star star

Anita Thompson Austell, GA

Prompt response and association with professional service people

5 years ago

check_circle

Verified Customer

star star star star star

Carlos Kyle, TX

I appreciated their fast response in sending someone to resolve my issue.

5 years ago

check_circle

Verified Customer

star star star star star

Cheryl Wilson Katy, TX

Technician was professional and repair was taken care of without any hassle.

5 years ago

check_circle

Verified Customer

star star star star star

Colleen Thebert Kalamazoo, MI

excellent customer service, prompt feedback, polite communication.

5 years ago

check_circle

Verified Customer

star star star star star

Ella Wattigney Saint Louis, MO

When I needed them they were there and performed the job professionaly.

5 years ago

check_circle

Verified Customer

star star star star star_border

Erik Penaranda North Las Vegas, NV

Very easy. Just log on to website and there you. Done. Service will contact you asap.

5 years ago

check_circle

Verified Customer

star star star star star

Adam Dayton, OH

Fixing my refrigerator was quick and painless with the warranty

5 years ago

check_circle

Verified Customer

star star star star star

Mary Walsh Wheeling, IL

Easy to work with and get ahold of them either via phone or email.

5 years ago

check_circle

Verified Customer

star star star star star

Nancy Mandeville, LA

Professional & Efficient Responded with 24 hours and Repaired

5 years ago

check_circle

Verified Customer

star star star star star

Alain Pierce Bossier City, LA

Always a good experience. Have been very helpful if I had any issues

5 years ago

check_circle

Verified Customer

star star star star star

Desamah Broken Arrow, OK

American home shield is always attentive and prompt to resolving problems

5 years ago

check_circle

Verified Customer

star star star star star

Sean Perkins Prosper, TX

Quick Response To Repair Requests As Well As Value of Policy

5 years ago

check_circle

Verified Customer

star star star star star

John Steele Roanoke, TX

Did everything possible to find immediate emergency help on a Sunday

5 years ago

check_circle

Verified Customer

star star star star star

Dennis Sherman League City, TX

Very fast response time to an urgent problem with Air Conditioning.

5 years ago

check_circle

Verified Customer

star star star star star

Paul Zabal Leander, TX

they covered what was promised. The turn time to get help was also timely.

5 years ago

check_circle

Verified Customer

star star star star star

Valli Taylor Amarillo, TX

Always quick and helpful good service from AHS not always the contractors

5 years ago

check_circle

Verified Customer

star star star star star

Brian N Littleton, CO

Easy and well worth the money. I believe I saved both time and money overall.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Brenda Stevenson Buckeye, AZ

Very poor customer service. I called for help with a service request and ended up on hold for 2 hours 12 minutes. Unacceptable!

5 years ago

American Home Shield Reviews