American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Kay Morris

Good response, good follow up, quality products, repairs timely

4 years ago

Reply from American Home Shield

Hi Kay,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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pS Lodi, CA

They're very efficient, responsive, and coverage is comprehensive

4 years ago

Reply from American Home Shield

Hi pS,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 3rd, 2020

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Verified Customer

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Marie

Identified a service company quickly. Very professional and courteous.

4 years ago

Reply from American Home Shield

Hi Marie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2020

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Verified Customer

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Max Torres

Every time I requested a service at the house they were very professional

4 years ago

Reply from American Home Shield

Hi Max,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 4th, 2020

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Verified Customer

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Jim Williams

They are fair. They are versatile. I believe that they are the best.

4 years ago

Reply from American Home Shield

Hi Jim,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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Verified Customer

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Suzanne Simms

It was a very fast response and I really liked the service company sent

4 years ago

Reply from American Home Shield

Hi Suzanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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C J Saia

Fixing problems in a very timely manner and uses great contractors!!!

4 years ago

Reply from American Home Shield

Hi CJ,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Anthony Sandor

Effectiveness and speed of when you put in a request and it’s finished

4 years ago

Reply from American Home Shield

Hi Anthony,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 2nd, 2020

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Verified Customer

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Kesha Thomas

Good response time in terms of reporting issue and contractor contacting me.

4 years ago

Reply from American Home Shield

Hi Kesha,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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Verified Customer

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Tom

Quick response and always send quality people to do the repairs.

4 years ago

Reply from American Home Shield

Good morning Tom,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2020

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Verified Customer

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Michael Schneider Hampton, VA

can't trust the service being done, Had work done in winter that caused another fee in the spring because of per workmanship.

4 years ago

Reply from American Home Shield

Hi Michael,
I hate to hear about the ongoing heating and air issues that you have experienced. I would be glad to speak with you and reach a resolution.

Jun. 3rd, 2020

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Verified Customer

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Nicole Szlatenyi Candler, NC

Easy to use and very responsive. The website is easy to use as well.

4 years ago

Reply from American Home Shield

Hi Nicole,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Caroline Spartanburg, SC

They provide good coverage, but not all the coverage they provided when we joined.

4 years ago

Reply from American Home Shield

Hi Caroline,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 5th, 2020

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Verified Customer

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Ginger Warren Mount Pleasant, SC

great service and usually fast but ome of the pproviders are a little shaddy

4 years ago

Reply from American Home Shield

Hi Ginger,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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John Reardon Daytona Beach, FL

Fast service service repair man very knowledgeable and courteous.

4 years ago

Reply from American Home Shield

Hi John,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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R. Weaber Naples, FL

Some service calls and repairs took over a week. Others were handled more quickly.

4 years ago

Reply from American Home Shield

Hi R. Weaber,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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Darrell Schwartz Port Saint Lucie, FL

They provide good services always on time to complete the repairs

4 years ago

Reply from American Home Shield

Good afternoon Darrell,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 5th, 2020

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Verified Customer

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Reginald Bolingbrook, IL

I've had some hiccups with AHS in the past, but overall I appreciate their services.

4 years ago

Reply from American Home Shield

Hi Reginald,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 6th, 2020

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Verified Customer

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Lawrence Radney Plainfield, IL

When filling a claim, I get an immediate response from all concerned people.

4 years ago

Reply from American Home Shield

Hi Lawrence,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Michael Warren Lake Charles, LA

They took care of my problem and checked on me during and after

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 3rd, 2020

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Verified Customer

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William Petrazzuolo San Angelo, TX

Previous experience of another issue, and then the estimated cost to repair the issue.

4 years ago

Reply from American Home Shield

Hi William,
Thank you for providing us with your feedback about the repair cost!

Jun. 7th, 2020

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Verified Customer

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Mary Woodson Houston, TX

Professionalism and timeliness and very nice service people.

4 years ago

Reply from American Home Shield

Hi Mary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Cindy Trott Spring, TX

very prompt,courteous, available by phone or online, get service quickly

4 years ago

Reply from American Home Shield

Hi Cindy,
Thank you so much for taking the time to leave us this amazing review.

Jun. 4th, 2020

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Verified Customer

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DAVID STEWART Leander, TX

Took care of our issue as quick as possible with the Covid 19.

4 years ago

Reply from American Home Shield

Hi David,

We love to hear when we have provided fast service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 4th, 2020

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Verified Customer

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Fran Woodall Columbus, TX

Bold plumbing was great! Very timely and efficient. Good service!

4 years ago

Reply from American Home Shield

Hi Fran,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Ellen Weinstein Sun City West, AZ

Helpful very professional servicewas very professional I Am very satisfied

4 years ago

Reply from American Home Shield

Hi Ellen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2020

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Verified Customer

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Charles Thompson Jr Las Vegas, NV

Timely Customer service and knowledgeable representative personnel..

4 years ago

Reply from American Home Shield

Good morning Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2020

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Verified Customer

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Larry V Self Sparks, NV

Alway take care of my concerns and normally within 24/48 hours.

4 years ago

Reply from American Home Shield

Hi Larry,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 4th, 2020

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Verified Customer

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Miriam Seybert Northvale, NJ

The response was quick and the companies they use are reliable.

4 years ago

Reply from American Home Shield

Hi Miriam,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 2nd, 2020

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Verified Customer

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Donald Peters Baldwinsville, NY

Fast response,quick repair,knowledgeable techs, courteous and friendly

4 years ago

Reply from American Home Shield

Hi Donald,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2020

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Verified Customer

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Rich Zewe Bridgeville, PA

They have responded reasonably quickly. The technicians appear to be knowledgeable

4 years ago

Reply from American Home Shield

HI Rich,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2020

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Verified Customer

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Annette Aston, PA

Quick service, customer service was friendly and considerate

4 years ago

Reply from American Home Shield

Hi Annette,
We hope you continue to enjoy the quick and professional service that American Home SHield provides!

Jun. 5th, 2020

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Verified Customer

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Cheryl Washington, DC

American Home Shield responds promptly to my request for service.

4 years ago

Reply from American Home Shield

Good afternoon Cheryl,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 5th, 2020

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Verified Customer

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Todd Bowie, MD

Easy process, repair was completed on time and by a true professional

4 years ago

Reply from American Home Shield

Good afternoon Todd,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2020

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Verified Customer

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Norma Wilson Silver Spring, MD

I have received immediate response and action taken to my request for service.

4 years ago

Reply from American Home Shield

Good afternoon Norma,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2020

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Verified Customer

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vwhims Frederick, MD

coverage worked as described. fix my front loading wash machine

4 years ago

Reply from American Home Shield

Hi,
We really appreciate you taking the time to share your rating with us about the washer machine repairs. We look forward to servicing you again soon.

Jun. 7th, 2020

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Verified Customer

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JAW

They are a company that sticks to their word no matter what the problem is.

4 years ago

Reply from American Home Shield

Hi JAW,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2020

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Verified Customer

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Maty

I’ve been pleased with them overall. They are usually responsive and helpful.

4 years ago

Reply from American Home Shield

Hi Maty,
It is a pleasure to read our feedback about your AHS experience. We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

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Verified Customer

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Summer Vaughn

They have fixed any issue that has came about with my home and appliances.

4 years ago

Reply from American Home Shield

Hi Summer,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 25th, 2020

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Verified Customer

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James Salles

The upfront cost plus call out slice fee per incident outlet with so many exceptions and exclusions make affordability questionable.

4 years ago

Reply from American Home Shield

Hi James,
I would be glad to speak with you regarding the service issues that you experienced.

May. 25th, 2020

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Verified Customer

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Magaly vazquez

Good service on time no problem and the people are great thank you

4 years ago

Reply from American Home Shield

Hi Magaly,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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Stephen

Coverage is very good. Agents are very caring and professional.

4 years ago

Reply from American Home Shield

Hi Stephen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

May. 23rd, 2020

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Verified Customer

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L.S. Missouri City, TX

I like the comprehensiveness of the coverage and the quick response to claims.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi L.S.,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Leighanne

Responsive, easy to work with. Contracts with trustworthy people.

4 years ago

Reply from American Home Shield

Hi Leighanne,
It is a pleasure to read our feedback about your AHS experience! We hope you continue to enjoy the customer service and contractors that have serviced your home repairs!

May. 25th, 2020

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Verified Customer

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Elizabeth J Spratt

I have used them twice now and they are always polite and professional

4 years ago

Reply from American Home Shield

Hi Elizabeth,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 22nd, 2020

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Verified Customer

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Larry R Wedel

Did excellent work, totally professional, knowledgeable and courteous

4 years ago

Reply from American Home Shield

Hi Larry,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 23rd, 2020

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Verified Customer

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Lillian

I have been with AHS for many years. The Premium goes up every year. So it is getting more and more expensive.

4 years ago

Reply from American Home Shield

Hi Lillian,
Your feedbakc is greatly appreciated!

May. 23rd, 2020

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Verified Customer

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Gary

Great service for the money! Response of service people was fast!

4 years ago

Reply from American Home Shield

Hi Gary,
We hope you continue to enjoy the fast and efficient service we provide!

May. 23rd, 2020

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Verified Customer

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Gretchen

The companies they choose have provided good and timely service.

4 years ago

Reply from American Home Shield

Hi Gretchen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

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Verified Customer

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PHILIP

the technician was on time very professional solved the problem

4 years ago

Reply from American Home Shield

Hi Philip,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 22nd, 2020

American Home Shield Reviews