American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Latanya Thomas North Versailles, PA

All my house hold break downs have been fixed to and beyond my expectations

5 years ago

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Lourdes Nicholas Riverbank, CA

I have always had great service and things taken care of with no problems

5 years ago

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Marissa Aptos, CA

All repairs have been handled quickly and with professionalism.

5 years ago

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Marla Schooley Buffalo Gap, TX

Professionalism Quick response Great technicians Quick Problem resolution

5 years ago

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Page Tempe, AZ

Their contracted business (a/c) doubled the price of Freon and totally overstated the amount needed. It was basically a non covered item

5 years ago

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Verified Customer

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Regina Thomas New Orleans, LA

The Services man was knowledgeably of his work, and the problem we're solved.

5 years ago

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Robert Budzinski Cathedral City, CA

Solid service, broad flexible menu of items covered, honored their promises.

5 years ago

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Robert Snook Gulfport, MS

Called about a/c problem and insp and repair done within two days.

5 years ago

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Senta Thomas Allen, TX

Service consultant arrived on time and shared troubleshooting techniques.

5 years ago

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Amy WellsDavis Kalkaska, MI

SLOW! Unresponsive! 2 to 4 hour hold times to speak Only with Overseas representatives! My 1st claim on June 11, 2020 has still not been resolved after almost 4 months!

5 years ago

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Angela Houston, TX

the quality of service - completed in timely manner and did a good job

5 years ago

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Angela Friendswood, TX

Wait time on hold is terribly long! I waited 3 1/2 hours on the phone because we had issues that needed to be addressed regarding our refrigerator.

5 years ago

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Anita Thompson Austell, GA

Prompt response and association with professional service people

5 years ago

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Carlos Kyle, TX

I appreciated their fast response in sending someone to resolve my issue.

5 years ago

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Cheryl Wilson Katy, TX

Technician was professional and repair was taken care of without any hassle.

5 years ago

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Colleen Thebert Kalamazoo, MI

excellent customer service, prompt feedback, polite communication.

5 years ago

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Ella Wattigney Saint Louis, MO

When I needed them they were there and performed the job professionaly.

5 years ago

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Erik Penaranda North Las Vegas, NV

Very easy. Just log on to website and there you. Done. Service will contact you asap.

5 years ago

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Adam Dayton, OH

Fixing my refrigerator was quick and painless with the warranty

5 years ago

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Mary Walsh Wheeling, IL

Easy to work with and get ahold of them either via phone or email.

5 years ago

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Nancy Mandeville, LA

Professional & Efficient Responded with 24 hours and Repaired

5 years ago

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Alain Pierce Bossier City, LA

Always a good experience. Have been very helpful if I had any issues

5 years ago

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Desamah Broken Arrow, OK

American home shield is always attentive and prompt to resolving problems

5 years ago

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Sean Perkins Prosper, TX

Quick Response To Repair Requests As Well As Value of Policy

5 years ago

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John Steele Roanoke, TX

Did everything possible to find immediate emergency help on a Sunday

5 years ago

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Dennis Sherman League City, TX

Very fast response time to an urgent problem with Air Conditioning.

5 years ago

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Paul Zabal Leander, TX

they covered what was promised. The turn time to get help was also timely.

5 years ago

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Valli Taylor Amarillo, TX

Always quick and helpful good service from AHS not always the contractors

5 years ago

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Brian N Littleton, CO

Easy and well worth the money. I believe I saved both time and money overall.

5 years ago

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Verified Customer

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Brenda Stevenson Buckeye, AZ

Very poor customer service. I called for help with a service request and ended up on hold for 2 hours 12 minutes. Unacceptable!

5 years ago

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Verified Customer

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Gina Thompson Yuma, AZ

Immediate feedback and communications every time I have used my warranty.

5 years ago

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Patricia Roberts Las Vegas, NV

I liked that they had my hot water heater in the next day will

5 years ago

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Jose Las Vegas, NV

They are quick to respond, professional and sensitive to ones needs

5 years ago

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Mark Riserbato Carlsbad, CA

Quick response from AHS. Technicians dispatched are very good.

5 years ago

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shadra Wallace Lake Elsinore, CA

Good customer service. Never had any problems with AHS. Quick response

5 years ago

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Dawn Coventry, RI

they have been fast and efficient for my repairs I have needed

5 years ago

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Clover Vienna, VA

Never able to reach them when you have a question. They do not provide a dashboard that shows expenses you have incurred, etc. (They claim they do but they don't)

5 years ago

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Saul M. Reiss Woodbridge, VA

They act quickly to process a claim and recommend excellent services

5 years ago

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Lowry Reed Black Mountain, NC

Cannot contact them via email or must wait on hold for an hour or more! Online only allows you to request service

5 years ago

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MICHAEL SWORDS Jacksonville, FL

good service good service good service good service good service good service

5 years ago

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OVaca Fort Lauderdale, FL

They get the problem fixed. It might take longer than I wish but..

5 years ago

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Bryan Smith Apollo Beach, FL

The turn around time when a covered item is down is terrible. We were out of hot water for two weeks before our hot water heater was replaced

5 years ago

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Krystle Reid Arlington, TN

It was good service. Really like how fast the guy fixed our dryer

5 years ago

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Andrea Yeager Gulfport, MS

Service this time was awesome. Prompt. Technician knew just what problem was.

5 years ago

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Bob Warrenton, VA

I've used them once for a blown capacitor on my AC unit and the response was quick and on point

5 years ago

Reply from American Home Shield

Hi Bob,
We appreciate your feedback and hope you continue to enjoy!

Aug. 20th, 2020

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Verified Customer

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Beverly Wicker Holly Springs, NC

The service is fast and they will assign someone soon. Their site is easy to access as well.

5 years ago

Reply from American Home Shield

Hi Beverly,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 19th, 2020

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Verified Customer

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Huy Vu Sarasota, FL

Quick response to service request, dispatch excellent contractor

5 years ago

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Thomas Misasi Kansas City, MO

Because they took care of my situation so fast, it was great.

5 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2020

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Verified Customer

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Robert Yervasi Plano, TX

Timely and professional job completed technician was very polite

5 years ago

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Mike Overton Mesquite, TX

ease of getting service requests, Excellent customer service

5 years ago

American Home Shield Reviews