American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Jennifer Oak Island, NC

A TOTAL scam! Not worth the paper it's written on and a complete waste of money.

7 years ago

Reply from American Home Shield

Hi Jennifer,
I would be glad to speak with you and assist to reach a resolution.

Aug. 1st, 2019

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Saint Suffolk, VA

Jumping through hoops is a requirement for dealing with them!

7 years ago

Reply from American Home Shield

Hi Saint,
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 27th, 2020

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RH Bostic, NC

Phone service is poor long wait times

8 years ago

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Cindy Granite Bay, CA

Hard to get ahold of. A lot of restrictions on coverage.

8 years ago

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Sergei Zionsville, IN

Charge you deductible for a service that is not delivered. Impossible to reach by phone.

8 years ago

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Larry martin Drexel Hill, PA

It takes way too long to get someone on the telephone

8 years ago

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Stuart Wahrenbrock Escondido, CA

The number of items excluded from coverage make the policy a joke. Home Shield? A scam

8 years ago

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Dale Burch Macon, GA

Worst customer service of any company I have ever had to deal with. 30 and 40 minutes hold time

8 years ago

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Allie

They have horrible wait times over the phone. Its hard to get ahold of anyone in customer service

8 years ago

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Martin Block Irvine, CA

Ridiculous wait time when calling in for service or to speak with a representative

8 years ago

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Vero

Not great for what they charge and then they say it's not covered under the policy

2 years ago

Reply from American Home Shield

Dear Vero, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Apr. 16th, 2024

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AF BG Conroe, TX

Total ripoff. Won’t cover most repairs. Stay away and just save money and pay the repair companies directly .

2 years ago

Reply from American Home Shield

Dear AF, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Mar. 14th, 2024

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Diane Scott Fayetteville, NC

I was a customer for a year. You can never speak to anyone that speak clear english, no matter what the issue is.

2 years ago

Reply from American Home Shield

Hi Diane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2024

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Yadira Rivera Apopka, FL

coverage was good and customer service was good too

3 years ago

Reply from American Home Shield

Yadira, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Sep. 7th, 2023

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Zenia Livingston

The company worries more about the money than about serving the customer.

1 year ago

Reply from American Home Shield

Hello Zenia Livingston,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,
Timari H.
American home shield

Sep. 11th, 2025

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Aleksandra

Charged me $100 deductible while I paid for the service myself

1 year ago

Reply from American Home Shield

Hi Aleksandra, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Richard Martin

Disingenuous business practice; presumption of customer dishonesty.

2 years ago

Reply from American Home Shield

Hi Richard, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 6th, 2024

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Ivis Pena San Jose, CA

Zero stars, terrible customer service, “small print” tactics

3 years ago

Reply from American Home Shield

Dear Ivis, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim

Aug. 23rd, 2023

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Chanelle Exton, PA

Your company took $43 out of my bank account. I don't have your service. Wyj

3 years ago

Reply from American Home Shield

Chanelle, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 8th, 2023

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Verified Customer

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DORIS Washington, DC

Poor product replacement and denial of service twice

3 years ago

Reply from American Home Shield

Hi Doris, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

May. 10th, 2023

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Verified Customer

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JussMe LovinYou Bakersfield, CA

this is a scam to many hidden clauses to give full coverage as advertised

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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Jaden Richards

Vendor selection and customer service are unacceptable

3 years ago

Reply from American Home Shield

Hi Jaden, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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MONICA Killeen, TX

Not enough problems in my house. I could just pay

3 years ago

Reply from American Home Shield

Hi Monica, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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Joy Pritchard Walterboro, SC

Shockingly bad will never use again. Takes money denies claims

3 years ago

Reply from American Home Shield

Hi Joy, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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CLARK Fort Worth, TX

Getting someone with authority to do something

3 years ago

Reply from American Home Shield

Hi Clark, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred. Please provide your AHS contract number or property address.

Apr. 19th, 2023

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Verified Customer

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Les Eisler Huntsville, AL

Poor customer service. Have to threaten to cancel coverage to get anywhere.

3 years ago

Reply from American Home Shield

Hi Les, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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Juan Fournier San Antonio, TX

It take too long on repair, do not follow up with customer.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Juan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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DD B Los Angeles, CA

They dont live up to the contract. You have to do the leg work

3 years ago

Reply from American Home Shield

Hi DD, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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BRENDA Springfield, OH

My ice maker has maybe dropped a total of 1 cup of ice if that.

3 years ago

Reply from American Home Shield

Hi Brenda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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EILEEN Reseda, CA

Too many exclusions. Normal wear and tear is perceived as damage to appliance.

3 years ago

Reply from American Home Shield

Hi Eileen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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LATONYA Dallas, TX

customer service is horrible and the contractor are even worst

3 years ago

Reply from American Home Shield

Hi Latonya, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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Mary Jane Long Antioch, CA

This company habitually dispatches substandard contractors.

3 years ago

Reply from American Home Shield

Hi Mary Jane, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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Sherrie Breeden Waynesboro, VA

Service has deteriorated. Been a customer for 10 years, very disappointing.

3 years ago

Reply from American Home Shield

Hi Sherrie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Cassandra Crouch TX

Can’t understand representatives and they don’t understand me

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cassandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

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Verified Customer

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JOHNNY Fort Worth, TX

Fail to repair or replace as advertised.

3 years ago

Reply from American Home Shield

Hi Johnny, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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ANTHONY Newport Beach, CA

AHS has selected incompetent contractors for repairs.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Andrew Bryant

Company’s vendors do not diagnose things correctly and are very dishonest

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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clara brunette Richmond, VA

Never....my appliance still don't work. Months ago and I'm still waiting

3 years ago

Reply from American Home Shield

Hi Clara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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HENRY South Lake Tahoe, CA

Terrible customer service. Can not talk to anyone able to help!

3 years ago

Reply from American Home Shield

Hi Henry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Alan Deroy

Their vendors are not the best and can be slow to repair problems

3 years ago

Reply from American Home Shield

Hi Alan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Leslie O Irving, TX

They don’t cover squat! I will never use again nor ever recommend!

3 years ago

Reply from American Home Shield

Hi Leslie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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TERESA Citrus Heights, CA

I’ve had this policy for 8 years. Decline every claim.

3 years ago

Reply from American Home Shield

Hi Teresa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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SAURABH

Poor service by providers all around. Service providers are not aligned.

3 years ago

Reply from American Home Shield

Saurabh, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Lisa Lopez Saraland, AL

Does not cover items in plan. Uses an excuse that its a modification issue.

3 years ago

Reply from American Home Shield

Hi Lisa, I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.

Feb. 13th, 2023

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mike lance Little Hocking, OH

I feel you guys work more hard not to pay than to fix the problem

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Rashida Waldorf, MD

Customer service is horrible. The representative hung up on me

3 years ago

Reply from American Home Shield

Hi Rashida, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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Michael Smith LA

We still don't have a dryer working. Still very bad lead times

3 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your Dryer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Debra Richardson Thomasville, NC

It’s been two weeks since my work order was placed still no repair or update

3 years ago

Reply from American Home Shield

Hi Debra,
I would be glad to speak with you regarding the delay in service experienced to have the work order completed.

Nov. 29th, 2022

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James Fredette Pittsburg, KS

Some providers are not in our area and we have waited hours for help

6 years ago

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Christopher Jackson Lawrenceville, GA

The wait time has become bad 45min to 1hr. Everytime

6 years ago

Reply from American Home Shield

Hi Christopher, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 27th, 2020

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