American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Les Eisler Huntsville, AL

Poor customer service. Have to threaten to cancel coverage to get anywhere.

2 years ago

Reply from American Home Shield

Hi Les, American Home Shield appreciates you sharing your feedback about your experience. We would be glad to speak with you to assist with a resolution to the issues that occurred.

Apr. 19th, 2023

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Verified Customer

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Juan Fournier San Antonio, TX

It take too long on repair, do not follow up with customer.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Juan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 14th, 2023

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Verified Customer

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DD B Los Angeles, CA

They dont live up to the contract. You have to do the leg work

2 years ago

Reply from American Home Shield

Hi DD, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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BRENDA Springfield, OH

My ice maker has maybe dropped a total of 1 cup of ice if that.

2 years ago

Reply from American Home Shield

Hi Brenda, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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EILEEN Reseda, CA

Too many exclusions. Normal wear and tear is perceived as damage to appliance.

2 years ago

Reply from American Home Shield

Hi Eileen, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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LATONYA Dallas, TX

customer service is horrible and the contractor are even worst

2 years ago

Reply from American Home Shield

Hi Latonya, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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Mary Jane Long Antioch, CA

This company habitually dispatches substandard contractors.

2 years ago

Reply from American Home Shield

Hi Mary Jane, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 7th, 2023

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Verified Customer

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Sherrie Breeden Waynesboro, VA

Service has deteriorated. Been a customer for 10 years, very disappointing.

2 years ago

Reply from American Home Shield

Hi Sherrie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Cassandra Crouch TX

Can’t understand representatives and they don’t understand me

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Cassandra, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 27th, 2023

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Verified Customer

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JOHNNY Fort Worth, TX

Fail to repair or replace as advertised.

2 years ago

Reply from American Home Shield

Hi Johnny, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 24th, 2023

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ANTHONY Newport Beach, CA

AHS has selected incompetent contractors for repairs.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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Andrew Bryant

Company’s vendors do not diagnose things correctly and are very dishonest

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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clara brunette Richmond, VA

Never....my appliance still don't work. Months ago and I'm still waiting

2 years ago

Reply from American Home Shield

Hi Clara, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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HENRY South Lake Tahoe, CA

Terrible customer service. Can not talk to anyone able to help!

2 years ago

Reply from American Home Shield

Hi Henry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Alan Deroy

Their vendors are not the best and can be slow to repair problems

2 years ago

Reply from American Home Shield

Hi Alan, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Leslie O Irving, TX

They don’t cover squat! I will never use again nor ever recommend!

2 years ago

Reply from American Home Shield

Hi Leslie, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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TERESA Citrus Heights, CA

I’ve had this policy for 8 years. Decline every claim.

2 years ago

Reply from American Home Shield

Hi Teresa, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 17th, 2023

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SAURABH

Poor service by providers all around. Service providers are not aligned.

2 years ago

Reply from American Home Shield

Saurabh, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Lisa Lopez Saraland, AL

Does not cover items in plan. Uses an excuse that its a modification issue.

2 years ago

Reply from American Home Shield

Hi Lisa, I hate to hear about your most recent AHS experience. Thank you for providing feedback about the issues that occurred.

Feb. 13th, 2023

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mike lance Little Hocking, OH

I feel you guys work more hard not to pay than to fix the problem

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Rashida Waldorf, MD

Customer service is horrible. The representative hung up on me

2 years ago

Reply from American Home Shield

Hi Rashida, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

Jan. 18th, 2023

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Michael Smith LA

We still don't have a dryer working. Still very bad lead times

2 years ago

Reply from American Home Shield

Michael, Thank you for letting us know about your concerns regarding your Dryer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Debra Richardson Thomasville, NC

It’s been two weeks since my work order was placed still no repair or update

3 years ago

Reply from American Home Shield

Hi Debra,
I would be glad to speak with you regarding the delay in service experienced to have the work order completed.

Nov. 29th, 2022

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James Fredette Pittsburg, KS

Some providers are not in our area and we have waited hours for help

5 years ago

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Christopher Jackson Lawrenceville, GA

The wait time has become bad 45min to 1hr. Everytime

5 years ago

Reply from American Home Shield

Hi Christopher, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 27th, 2020

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Welch

Poor response with continuous delays & rhetoric.

5 years ago

Reply from American Home Shield

Hi Welch,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 10th, 2020

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Upset and canceling as soon as I can.

Being waiting to long to fix a problem, and have not jet solved

5 years ago

Reply from American Home Shield

Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Debra Prokosch

Too hard to get hold of. Not comfortable w/computer.

5 years ago

Reply from American Home Shield

Hi Debra,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 13th, 2020

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Marc Stuart, FL

Unhappy with lack of service and support. Poor organization. Lack of concern.

5 years ago

Reply from American Home Shield

Hi Marc,
Thank you for your feedback about your AHS experience. I would be glad to speak with you about the delay in service.

Jun. 12th, 2020

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Elliot New York, NY

They put me on hold for a while and my claim was denied.

5 years ago

Reply from American Home Shield

Hi Elliot,
I hate to hear about your most recent experience and the claim that was denied. I would be glad to speak with you and discuss the issues.

Mar. 3rd, 2020

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Hengameh yavari Antioch, CA

The worst company I have ever joined, no respects for their promises,.

5 years ago

Reply from American Home Shield

Hi Hengameh,
I hate to hear that you have encountered an unsatisfactory service experience with American Home Shield. I would be glad to speak with you and get the issues resolved.

Jan. 8th, 2020

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Mike Laveen, AZ

Bad customer service and the repair companies they use are just as bad.

6 years ago

Reply from American Home Shield

Hi Mike,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.

Dec. 3rd, 2019

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John l Naples, FL

Was left on hold for over an hour both times I called.

6 years ago

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Carter Augusta, GA

Worse customer service I ever had to deal with and that includes Comcast Cable

6 years ago

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Carolyn anderson

I hate this company and I am going to end my business with them!!!!!!!!!!!!!!

7 years ago

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sandy bryan Baltimore, MD

call wait times are horrible if you have a issue

7 years ago

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Mary Eriven Oklahoma City, OK

Your customer service hold is horrible the worsted ive ever experience

8 years ago

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Mario Orangeburg, SC

Customer service getting very slack. Service from them is poor.

8 years ago

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Any Henderson, NV

Bad customer service and there. Ideal contractor worest of all of them

8 years ago

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Scott Stern Clermont, FL

Called to talk to someone twice. Each time the hold time was over 40 minutes

8 years ago

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Mike Miamisburg, OH

Failure to remedy the issue they were initially called for.

1 year ago

Reply from American Home Shield

Hi Mike, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Feb. 20th, 2024

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latonia mcdaniel Norman Park, GA

Not honest or fair. The Techs say one thing and sends in a different response.

2 years ago

Reply from American Home Shield

Dear Latonia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 4th, 2023

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king Queen Creek, AZ

to big of a company and when need to talk to someone you might as well forget it!!

7 years ago

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Beccagriff73 Fayetteville, NC

Worst service EVER! 5 weeks w/o AC! her

2 years ago

Reply from American Home Shield

Dear Member, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 25th, 2023

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Stephen Runyon Villa Ridge, MO

Didn't fix the issue wouldn't let me get second opinion

2 years ago

Reply from American Home Shield

Stephen, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 20th, 2023

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Verified Customer

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cathy everett Park Forest, IL

Still waiting since November for my furnace to be fixed.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 9th, 2023

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Verified Customer

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JERRY Los Angeles, CA

Did not resolve dispute that was clearly a covered item.

2 years ago

Reply from American Home Shield

Hi Jerry, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 3rd, 2023

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Verified Customer

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MELVIN Twinsburg, OH

It took too long to get a technician out

2 years ago

Reply from American Home Shield

Hi Melvin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract.

May. 1st, 2023

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Verified Customer

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CARLOS Park Forest, IL

AHS sometimes works with dishonest maintenance providers.

2 years ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please provide your AHS contract number.

May. 1st, 2023

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Verified Customer

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STEWART

4 weeks and counting on repair not complete

2 years ago

Reply from American Home Shield

Hi Stewart, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 26th, 2023

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