American Home Shield: Read 34,573 User Reviews From Real Homeowners

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Kimberly Cole Covington, GA

Do not stand behind what they tell customer.

4 years ago

Reply from American Home Shield

Kimberly,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Shawn P LeMire Somerset, WI

Find an excuse not to cover anything every time!

5 years ago

Reply from American Home Shield

Hi Shawn,
I hate to hear that you have experienced some trouble with American Home Shield and the coverage we provide. I would be glad to speak with you and reach a resolution.

Oct. 29th, 2019

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Patricia Robinson

Very inconsistent. No follow up terrible contractors.

5 years ago Edited January 10, 2024

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Dean Port Charlotte, FL

We had a gas cook top diagnosed by the gas company as faulty. Gas company red tagged unit and would not allow it to be used or repaired. AHS insisted that a their technician need to try a repair before they would offer a replacement. Their contracted repair service was not able to make an appointment for two weeks We tried to make a reasonable compromise but spent over 3 hours (mostly on hold ) to no avail. Escalated to supervisors and resolution team but found story continually changed with each contact who would enter notes that were not true and favorable to them. AHS is a complete ripoff

5 years ago

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Colton Garden City, MI

Very unprofessional customer service.

7 years ago

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Flavian Wenige Dundalk, MD

Waiting on the phone forever sometimes two hours or more.

7 years ago

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B. Brown San Diego, CA

Horrible. Long wait times & bad response

7 years ago

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Ron Chinnici Sterling, VA

Poor company with bad customer service.

7 years ago

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Raimund Halili

Waited 2 hours to talk to a representative

7 years ago

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JAMES CHRISTIANO Massapequa, NY

TOO MANY ABSURD EXCUSES TO NOT COVER CLAIMS.

1 year ago

Reply from American Home Shield

James, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 21st, 2023

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Anita Newnan, GA

They denied all claims with various excuses. Buyer beware

1 year ago

Reply from American Home Shield

Dear Laticia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 14th, 2023

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Gershon Ben-Israel

Good Insurance To Have. I seem to always need a plumber, electrician. Its like all in one.

4 years ago Edited January 10, 2024

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sharon delcorro

Always take care of my problem. The coverage is good. As a Realtor I always recommend American Home shield to my clients. The technicians are great.

4 years ago Edited January 10, 2024

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Roy Hardison

Had to argue my case when replacing a refrigerator. Paid $925 for refrigerant for my AC. AHS paid $50.00.

4 years ago Edited January 10, 2024

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Stephen Logsdon

Professional Contractors for all repairs.

4 years ago Edited January 10, 2024

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Ralph Robertson

Easy company to work with, professional and competent technician came to my house

5 years ago Edited January 10, 2024

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MARK MCCABE

AHS accomplished superbly in covering the cost of replacing my large garage door spring. AHS also covered the replacement of the drive mechanism for my small garage door. AHS came through as advertised! Thank you! replacement

5 years ago Edited March 30, 2022

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Eugene

Excellent service and follow through on each job.

5 years ago Edited January 10, 2024

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steve

ease of use, and protection from potential catastrophic "budget busting" financial problems.

5 years ago Edited January 10, 2024

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Lorene Graham

Have been very quick to respond but Would like a choice of contractors

5 years ago Edited January 10, 2024

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Rogelio Rubio

One time I had a problem with my microwave and the company was debating to fixed

5 years ago Edited January 10, 2024

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Dawn

They have always been fair and there contractors ontime everytime

5 years ago Edited January 10, 2024

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L. Cheryl Elliston

The repairman that fixed my stove was awesome!

5 years ago Edited January 10, 2024

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