American Home Shield: Read 34,724 User Reviews From Real Homeowners

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TAMMIE Benton, AR

The gentleman that serviced the unit was nice

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 27th, 2023

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AMANDA Arlington, TX

Need to offer maintenance services with plans

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 25th, 2023

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Bob Dawdy Surprise, AZ

Fair service. Kind of pricey. Been a good service to us.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 25th, 2023

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BRANDON Kalamazoo, MI

No follow up’s on calls regarding lost power in home. Rely on poor contractors instrwD of well rated ones.

2 years ago

Reply from American Home Shield

Brandon, Thank you for letting us know about your concerns regarding your Electric request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Shavon Beckett Ellenwood, GA

Was not expecting to pay 800.00 out of pocket. I also was upset to hear this from the compan and not AHS.

2 years ago

Reply from American Home Shield

Hi Shavon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Teri Brown Mobile, AL

Still waiting for ‘part’ from service people. Been 3 months. You all have my 100.00 and I have a broken fridge.

2 years ago

Reply from American Home Shield

Hi Teri,
Thank you for sharing your most recent experience. I would be glad to speak with you to assist at your convenience.

Jan. 20th, 2023

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ANNETTE

I'm still waiting on a refund for my furnace repairs. Getting no where and feeling ripped off and lied to.

2 years ago

Reply from American Home Shield

Annette, Thank you for letting us know about your concerns regarding your Furnace request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jan. 19th, 2023

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Dale Fields Baltimore, MD

Non-responsive. I did the leg work and follow-up that AHS should have done. Poor to no customer service.

2 years ago Edited January 25, 2023

Reply from American Home Shield

Hi Dale, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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MARIE Butler, NJ

Great resolution for our broken appliances.

2 years ago

Reply from American Home Shield

Marie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 18th, 2023

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Alan Kleinsasser La Crescenta, CA

Efficient handling of a problem with a major appliance.

2 years ago

Reply from American Home Shield

Hi Alan, Your feedback is more than appreciated and we hope you continue to enjoy AHS and the coverage we provide!

Jan. 17th, 2023

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Thomas Kraven Wylie, TX

Quick service. Fast feedback from repair services.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 11th, 2023

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STEVEN Abilene, TX

Many exclusions getting a technician to fix the problem takes several days.

2 years ago

Reply from American Home Shield

Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

Jan. 11th, 2023

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BEATRIZ Houston, TX

Fast service and good customer service .

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 5th, 2023

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VICTORINO Hayward, CA

They recommended a plumber Rocky's Plumbing who screwed up with their job.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 6th, 2023

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Vinay Mathias Missouri City, TX

Absolutely terrible experience. Do not ever sign up with this company, 6 months to repair an applicance - go figure!!

2 years ago

Reply from American Home Shield

Hi Vinay, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 24th, 2022

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MEKALE Conroe, TX

Professional, knowledgeable and time efficient!

2 years ago

Reply from American Home Shield

Hi Mekale, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 9th, 2022

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GARLAND Missouri City, TX

Contractors do their jobs. That's all I expect.

2 years ago

Reply from American Home Shield

Hi Garland, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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YOLANDA Tulsa, OK

Overall everything is good . Everyone is very helpful

2 years ago

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gary anderson Sacramento, CA

They responded in a reasonable time to my problem.

2 years ago

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Aaron Moore Minneapolis, MN

Very poor customer service and reliability. Call service cannot fullfil the duties that I request of them.

2 years ago

Reply from American Home Shield

Hi Aaron, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 24th, 2022

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Arnesto Rodriguez Suwanee, GA

Easy to use app for requesting a service call

2 years ago

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HENRY Little Elm, TX

Timeliness and professionalism of Techs.

2 years ago

Reply from American Home Shield

Hi Henry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Mike Jackman Gettysburg, PA

Request for service taking too long. Put in to fix stove on 05/16 three days later still pending assignment

2 years ago

Reply from American Home Shield

Hi Mike, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 20th, 2022

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david strickland Charlotte, NC

Not good, can not get anyone to approve the part I need for my air conditioning to be fixed. Heat index over 100.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 19th, 2022

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JOAN

Used twice and both times I had to hire my own businesses to fix my problems. Their techs don't know what they are doing.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Joan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

May. 26th, 2022

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BERTHA Garner, NC

Majority of techs professional and Knowledgeable

2 years ago

Reply from American Home Shield

Hi Bertha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 26th, 2022

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Alison Elliott Mintz New Kensington, PA

Don’t charge a deductible if you refuse to pay the claim.

2 years ago

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Shannon Garcia Huntington Beach, CA

Horrible service, vendors take multiple times and trips to fix simple issues. Hold times are outrageous.

2 years ago

Reply from American Home Shield

Hi Shannon, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS property address.

May. 19th, 2022

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zindy koenig New York, NY

Waiting three months for repair on my fridge every time I call they telling me the will call me back.

3 years ago

Reply from American Home Shield

Hi Zindy. Thank you taking time to let us know that your refrigerator still has not been repaired. I would be happy to speak with you to address this issue further.

Jan. 1st, 2022

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meme Pwow Kissimmee, FL

Wait forever for service Then they do bare minimum prolongingthe repair time and multiple phone calls and waiting

4 years ago

Reply from American Home Shield

Hi Meme,
Thank you for bringing the delay in service to American Home Shield's attention. I would be glad to speak with you.

Apr. 14th, 2021

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Ken Peyton, CO

My need was met in a timely manner. Contractor was professional and efficient.

4 years ago

Reply from American Home Shield

Hi Ken,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 4th, 2021

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Danny Greer Austin, TX

easy to work with and they get someone out quickly

4 years ago

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Burnette Hendricks Virginia Beach, VA

I love the ease of submitting a service request.

4 years ago

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Maddy Duluth, GA

Fraudulent, not responsive, no timelines,no process, please do not take any warranty cover with them.

4 years ago

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Pedro Colon Leland, MS

Very affordable price, but horrible CSR, long waits over the phone(even before the pandemic)

4 years ago

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JFB NYC Eastlake, OH

Everyone I speak to is pleasant. I just don't like the two hour wait time.

4 years ago

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Trenda Woodruff Lithonia, GA

Some problems are solved quickly but if it’s a part that needs to be ordered, not good

4 years ago

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Holmes Clinton, MS

Unable to contact Appliance purchase department. Been calling for 4 straight days. Terrible Service.

4 years ago

Reply from American Home Shield

Hello Holmes, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request.

Jul. 30th, 2020

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Kyle Brockert Portland, OR

If you want to wait on hold for 2 hours to talk to a human being this is the company for you! Otherwise RUN!

4 years ago

Reply from American Home Shield

Hi Kyle, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.

Jul. 30th, 2020

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Joseph

Because we had to wait for a couple days.

4 years ago

Reply from American Home Shield

Hi Joseph,
Thank you for your feedback!

Jul. 8th, 2020

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Mark Peters

Did not fix the problem and very difficult to communicate with (one hour plus wait on customer service line!)

4 years ago

Reply from American Home Shield

Hi Mark,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 12th, 2020

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Shirley Stewart

AHS always provide the service promised.

4 years ago

Reply from American Home Shield

Hi Shirley,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 8th, 2020

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Dee

Slow to respond and freon not covered .Can be very expensive

4 years ago

Reply from American Home Shield

Hi Dee,
Thank you for posting a review and providing us with feedback about your experience!

Jul. 15th, 2020

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Lou Whitehurst

Quick to respond workers are timely and competent

4 years ago

Reply from American Home Shield

Hi Lou,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 9th, 2020

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Daron A Patterson

I dont like the $125 set fee when the job might be $25

4 years ago

Reply from American Home Shield

Hi Darob,
Thank you for your feedback!

Jul. 15th, 2020

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ramsissh Salinas, CA

Poor customer service and extremely hard to get a hold of any one , calling them is just wasting of time.

4 years ago

Reply from American Home Shield

Hi Ramsissh,

We apologize that our service did not satisfy your expectations. I would be glad to speak with you to get the issues resolved.

Jul. 7th, 2020

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Angel David Libran Torres Grove City, OH

They didn't resolve my problem because the company that came reported a wrong issue. Very dissapointed.

4 years ago

Reply from American Home Shield

Hi Angel,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Mike Mesch Saint Paul, MN

Solid service, very professional service provider

5 years ago

Reply from American Home Shield

Hi Mike,
Your AHS feedback is more than appreciated! We hope you continue to enjoy American Home Shield and the customer service we provide!

Mar. 3rd, 2020

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Janet Miller Anaheim, CA

Poorly vetted, incompetent plumbing vendor. AHS does not put customer first. Customer service reps are terrible.

5 years ago

Reply from American Home Shield

Hi Janet,
Your concerns regarding the warranty coverage are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the plumbing contractor that serviced your request.

Feb. 19th, 2020

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LCT Chester, VA

Thanks again for sending the right contractors for the job.

5 years ago

Reply from American Home Shield

Hi LCT,
You are more than welcome and we hope you continue to enjoy AHS!

Nov. 26th, 2019

American Home Shield Reviews