American Home Shield: Read 34,479 User Reviews From Real Homeowners

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JENNIFER Palm Desert, CA

Poor customer service. Poor quality vendors

1 year ago

Reply from American Home Shield

Jennifer, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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ABHISHEK Philadelphia, PA

Terrible providers and too many constraints on the contract

1 year ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 8th, 2023

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Lydia Hawley Fulshear, TX

Double charged for a contract and was never refunded

1 year ago

Reply from American Home Shield

Hi Lydia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Michelle Newton Lexington, SC

Please choose another company to go with. I have been without AC a month and the temperature outside has been between 80-90 degrees so you can imagine the inside temperature. Also, you will spend a lot of time trying to get to the right department (if you can understand. The service fee for my issues was $100 each and the home warranty company will try to repair the cheapest way. I had to purchase window units in addition to paying the service fees and monthly fee. I am canceling and just wanted others to make an informed decision before going with this company. I wish that I would have known.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 19th, 2022

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Anthony Piccirillo Guilford, CT

beware - shoddy service by second rate contractors

3 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your feedback. I hate to hear that you have not been satisfied with our service. We are hear to address your concerns. I would be happy to speak with you if there is an unresolved repair issue with one of our service contractors.

Jun. 24th, 2021

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SB W Gaithersburg, MD

VERY LIMITED COVERAGE/WARRANTY FOR THE PRICE

4 years ago

Reply from American Home Shield

Hi SBW,
I hate to hear about your less than satisfactory experience to have the issue repaired and the coverage provided. I would be glad to speak with you and discuss the service experienced.

May. 8th, 2020

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Kimberly Cole Covington, GA

Do not stand behind what they tell customer.

4 years ago

Reply from American Home Shield

Kimberly,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Shawn P LeMire Somerset, WI

Find an excuse not to cover anything every time!

5 years ago

Reply from American Home Shield

Hi Shawn,
I hate to hear that you have experienced some trouble with American Home Shield and the coverage we provide. I would be glad to speak with you and reach a resolution.

Oct. 29th, 2019

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Patricia Robinson

Very inconsistent. No follow up terrible contractors.

5 years ago Edited January 10, 2024

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Dean Port Charlotte, FL

We had a gas cook top diagnosed by the gas company as faulty. Gas company red tagged unit and would not allow it to be used or repaired. AHS insisted that a their technician need to try a repair before they would offer a replacement. Their contracted repair service was not able to make an appointment for two weeks We tried to make a reasonable compromise but spent over 3 hours (mostly on hold ) to no avail. Escalated to supervisors and resolution team but found story continually changed with each contact who would enter notes that were not true and favorable to them. AHS is a complete ripoff

5 years ago

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Colton Garden City, MI

Very unprofessional customer service.

6 years ago

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Flavian Wenige Dundalk, MD

Waiting on the phone forever sometimes two hours or more.

6 years ago

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B. Brown San Diego, CA

Horrible. Long wait times & bad response

7 years ago

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Ron Chinnici Sterling, VA

Poor company with bad customer service.

7 years ago

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Raimund Halili

Waited 2 hours to talk to a representative

7 years ago

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JAMES CHRISTIANO Massapequa, NY

TOO MANY ABSURD EXCUSES TO NOT COVER CLAIMS.

1 year ago

Reply from American Home Shield

James, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 21st, 2023

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Anita Newnan, GA

They denied all claims with various excuses. Buyer beware

1 year ago

Reply from American Home Shield

Dear Laticia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Sep. 14th, 2023

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Gershon Ben-Israel

Good Insurance To Have. I seem to always need a plumber, electrician. Its like all in one.

3 years ago Edited January 10, 2024

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sharon delcorro

Always take care of my problem. The coverage is good. As a Realtor I always recommend American Home shield to my clients. The technicians are great.

4 years ago Edited January 10, 2024

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Roy Hardison

Had to argue my case when replacing a refrigerator. Paid $925 for refrigerant for my AC. AHS paid $50.00.

4 years ago Edited January 10, 2024

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Stephen Logsdon

Professional Contractors for all repairs.

4 years ago Edited January 10, 2024

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Ralph Robertson

Easy company to work with, professional and competent technician came to my house

5 years ago Edited January 10, 2024

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MARK MCCABE

AHS accomplished superbly in covering the cost of replacing my large garage door spring. AHS also covered the replacement of the drive mechanism for my small garage door. AHS came through as advertised! Thank you! replacement

5 years ago Edited March 30, 2022

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Eugene

Excellent service and follow through on each job.

5 years ago Edited January 10, 2024

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steve

ease of use, and protection from potential catastrophic "budget busting" financial problems.

5 years ago Edited January 10, 2024

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Lorene Graham

Have been very quick to respond but Would like a choice of contractors

5 years ago Edited January 10, 2024

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Rogelio Rubio

One time I had a problem with my microwave and the company was debating to fixed

5 years ago Edited January 10, 2024

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Dawn

They have always been fair and there contractors ontime everytime

5 years ago Edited January 10, 2024

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L. Cheryl Elliston

The repairman that fixed my stove was awesome!

5 years ago Edited January 10, 2024

American Home Shield Reviews