American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Dana Cumberland Murfreesboro, TN

The technicians I’ve dealt with are lower quality.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Kevin Garcia Cathedral City, CA

Technician appointments can take too long to respond.

2 years ago

Reply from American Home Shield

Hi Kevin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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Gary Roberts

I turned in a service order my dryer didn't work. You took my money and didn't fix my dryer

2 years ago

Reply from American Home Shield

Hi Gary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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PETER Pearland, TX

I am waiting to hear about my claim from thend of March regarding my pool heater!

2 years ago

Reply from American Home Shield

Peter, Thank you for letting us know about your concerns regarding your Pool Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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LARRY Richmond, KY

Price increase recently was too great in my opinion

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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ECLECTIC 361 Corpus Christi, TX

We have had guys out to fic our outlets 3 times! Paid 3 fees. Still not fixed!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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Verified Customer

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jamey waters

Without a washer for > a week with no idea when it will be fixed.

2 years ago

Reply from American Home Shield

Hi Jamey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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ORLY Ashburn, VA

the service charge of 100 dollars per call to set up an appointment

2 years ago

Reply from American Home Shield

Hi Orly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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HOLLY Lander, WY

I am waiting to be reimbursed for a claim they approved and it has been over a year ago

2 years ago

Reply from American Home Shield

Holly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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Joni Alpert Gainesville, GA

They do not use good vendors and my issues with my appliances are still not fixed .

2 years ago

Reply from American Home Shield

Hi Joni, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Tim Hubbard Alvin, TX

Wording of the contract allows them to exclude nearly everything.

2 years ago

Reply from American Home Shield

Hi Tim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Mawiyah Coates Chicago, IL

The price continues to rise but the quality of service has not.

2 years ago

Reply from American Home Shield

Mawiyah, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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JAMES Cleveland, OH

I think to much effort is spent on worn out items

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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EDITH Mills River, NC

your company uses cheap vendors that do not show up on time and do not fix the problems

2 years ago

Reply from American Home Shield

Hi Edith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

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Taiju Takahashi Los Angeles, CA

Customer service isn’t the greatest - canceling is difficult due to contract

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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KAREN

People seemed to do their best, except for the garage door company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Mar. 3rd, 2023

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Amy Wied Christopher, IL

Won't stand behind their products. Nothing else to say

2 years ago

Reply from American Home Shield

Hi Amy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Vickie Hicks Melbourne, VIC

No help with washer. Still not getting the soled items clean. I don't want my account renewed

2 years ago

Reply from American Home Shield

Vickie, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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JEFFREY Rancho Palos Verdes, CA

The contractor is very slow to followed up

2 years ago

Reply from American Home Shield

Hi Jeffrey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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Joyce Turney Toledo, OH

I still have problem with garbage disposal not working even after it was replaced!

2 years ago

Reply from American Home Shield

Joyce, Thank you for letting us know about your concerns regarding your Garbage Disposal request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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crystal kenny

I've found that there really isn't very much that is covered under this "warranty"

2 years ago

Reply from American Home Shield

Crystal, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

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STEVE Sebastopol, CA

Poor phone support. Vendor does not respond to phone calls. Vendor failing to fix problem.

2 years ago

Reply from American Home Shield

Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Marina Belei

Was told the charge would be reversed; 6 months later d as till waiting for the reversal

2 years ago

Reply from American Home Shield

Hi Marina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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GUSTAVO Spring, TX

I like the last of 3 plumbers that you assigned

2 years ago

Reply from American Home Shield

Hi Gustavo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

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Sonia Velasquez Apex, NC

Lack of communication and authority to override mistakes made by the company and contractors

2 years ago

Reply from American Home Shield

Hi Sonia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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Sun Kim Schaan, 07

Do not have right service company to work with that are reliable.

2 years ago

Reply from American Home Shield

Hi Sun, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

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DEAN Coatesville, PA

Can’t pick my own repair company. No emergency service. Not enough cost coverage.

2 years ago

Reply from American Home Shield

Dean, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Larry Harrington Palmdale, CA

Did not confirm the diagnosis of my problem

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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SHEILA West Memphis, AR

The monthly cost is expensive. The service is good.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

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Michelle Tolbert San Francisco, CA

Poor coverage. I got a new faucet but it doesn’t cover connection to hot and cold.

2 years ago

Reply from American Home Shield

Michelle, Thank you for letting us know about your concerns regarding your Faucet request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

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Tod Sailor Bryan, TX

Mixed results for the services we've received.

2 years ago

Reply from American Home Shield

Hi Tod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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LESTER Columbia, SC

Would be 5 star Price is getting too expensive

2 years ago

Reply from American Home Shield

Hi Lester, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

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Ann Page Brandon, FL

Vary accommodating but the problem was not resolved.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 8th, 2023

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Ken Jones Minooka, IL

My lack of service was not addressed. That's why

2 years ago

Reply from American Home Shield

Hi Ken, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 1st, 2023

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Raven Calhoun

They denied my claim even though they promise to replace if they can't repair well they didn't

2 years ago

Reply from American Home Shield

Hi Raven, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 27th, 2023

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Mohammad Wasim Khan San Marcos, CA

no follow-ups , difficult to get hold of contractors, still work order is open no one has helped

2 years ago

Reply from American Home Shield

Hi Mohammad, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Jerry Byers TX

You have to threaten them to get anything covered. The stress just isn't worth the price.

2 years ago

Reply from American Home Shield

Hi Jerry,
Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 25th, 2023

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Sandra Wallenfelsz Sequim, WA

AHS is horrible. Do not expect truth from them, a call or email or reimbursement as promised.

2 years ago Edited January 25, 2023

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 23rd, 2023

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JAMES Seattle, WA

The service providers used are not very good.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 19th, 2023

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carro ford Winchester, KY

my issue is still not resolved. AHS is having trouble finding a contractor.

2 years ago

Reply from American Home Shield

Hi Carro, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 18th, 2023

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Danny Barnes Waycross, GA

Have not finished repair of my heating system.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Thanks for your patience during this process.

Jan. 30th, 2023

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Strother Brown Greenville, NC

They do not take care of their customers or take care of concerns in a timely manner.

2 years ago

Reply from American Home Shield

Hi Strother, Thank you for letting us know about your concerns regarding your Plumbing request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jan. 11th, 2023

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Vance Webb Chesapeake, VA

It took over a week for an appointment, I had to call several times

2 years ago

Reply from American Home Shield

Vance, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Dec. 29th, 2022

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Rick Kimbrell Katy, TX

cover small ticket items deny large ticket items

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Jun. 27th, 2022

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Len E Minneapolis, MN

AHS does not stand behind it's claims that it will stand behind your homes loss

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

May. 26th, 2022

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WALTER Reno, NV

It took a long time to get the dryer repaired.

3 years ago

Reply from American Home Shield

Hi Walter, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

May. 24th, 2022

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Rajit Sharma Leesburg, VA

Have two contracts with them. So many issues. Cancelling and never again use them. Terrible.

5 years ago

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Scot Crothers Fort Mitchell, KY

Worst service I have ever had. I have waited 3 months for satisfaction and there is none!

5 years ago

Reply from American Home Shield

Hello Scot, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.

Jul. 23rd, 2020

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Robert Sheldon

Sometimes the quality of the technicians is subpar.

5 years ago

Reply from American Home Shield

Hi Robert,
Thank you for sharing your feedback!

Jul. 8th, 2020

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George Streeter

QUALITY,YES BUT DUE TO THE CONTRACTORS THE UTILIZE.

5 years ago

Reply from American Home Shield

Hi George,
I would be glad to speak with you and discuss your AHS experience.

Jul. 14th, 2020

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