American Home Shield: Read 34,902 User Reviews From Real Homeowners

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William goad Charleston, SC

Takes an average of 45min to contact AHS, and 4-5 visits over a month before replacing our refigerator.

8 years ago

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cristina salazar

good service after all the problems they give me.

8 years ago

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Thomas mary

Home shield are of good company and also well known, but they increase price monthly

1 year ago

Reply from American Home Shield

Hi Thomas, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

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Mark Becker

They have bad consumer service, their rates are high, and it is very hard to get them to replace your heater and air

2 years ago

Reply from American Home Shield

Dear Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 14th, 2023

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Mark Norman, OK

The quality of contractors is unacceptably poor and the companies customer service just reads a script

2 years ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 23rd, 2023

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BrandonMichelle McGriff

Very quick responses and customer service!

2 years ago Edited January 16, 2025

Reply from American Home Shield

Hi Brandon,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Melinda Barclay Tallahassee, FL

Well appreciate on there protection for there customer service is wonderful

3 years ago

Reply from American Home Shield

Hi Melinda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Demos Franklin Victorville, CA

Good and excellent workers very much on it

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Edie Glennville, GA

Great protection and customer service when I needed them.

3 years ago

Reply from American Home Shield

Hi Edie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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amber deela Ada, OK

This warranty is amazing! Extra coverage!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

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Mohamed Attia Springfield, VA

we had it for a year, they were reasonable though their premium is a bit expensive

4 years ago

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Ernest

2 service fees later ($260) just gave up and bought a new dishwasher. Zero value

1 year ago

Reply from American Home Shield

Hi Ernest, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Donnie Brown

charge for a few days and then the other

1 year ago

Reply from American Home Shield

Hi Donnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

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Ron

Still has not taken care of heater claim, it has been a year since claim was filed.

2 years ago

Reply from American Home Shield

Ron, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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Kristina Davis Lisle, IL

I do not recommend this at all. My issue still has not been resolved!

2 years ago

Reply from American Home Shield

Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

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Kim Alles

The time it takes to get something repaired is too long.

2 years ago

Reply from American Home Shield

Kim, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

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Swanson Stockbridge, GA

They are not transparent.save your monthly fee and deductible and pay for your repairs.

2 years ago Edited September 5, 2023

Reply from American Home Shield

Dear Swanson, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 5th, 2023

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Treasure Owens Stockbridge, GA

This company is not driven to please customers. when you call you are transferred to overseas.

2 years ago

Reply from American Home Shield

Dear Treasure, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 24th, 2023

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Andre Ponder Stone Mountain, GA

I did not have a good experience. My issue was not resolved. I do recommend this company.

2 years ago

Reply from American Home Shield

Dear Andre, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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David Fisher

Paid $800 to get the best plan only to find out that my A/C won’t be covered, would not recommend

2 years ago

Reply from American Home Shield

David, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2023

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John Chism Lombard, IL

American home shield is awesome, we just had a bad time with one of the repair vendors.

2 years ago

Reply from American Home Shield

Hi John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number.

Aug. 16th, 2023

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Laura Dickinson Birmingham, AL

Very hard to deal with and they look for ways to deny the claim.

2 years ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

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Nick Charlotte, NC

It’s been over a month and I still don’t have a working AC.

2 years ago

Reply from American Home Shield

Nick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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JAMES Birmingham, AL

For small items AHS is fine. For larger item not so much.

2 years ago

Reply from American Home Shield

Hi James, I hate to hear about the unsatisfactory experience to have your issue repaired. I would be glad to speak with you to address the issues.

May. 11th, 2023

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Verified Customer

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MELVIN Valencia, CA

What I dislike is not talking to a person

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Wanton Burks

Monthly payment made and yet still pay for a service charge

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Verified Customer

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Michelle Mansaray

Not good still waiting on contactor to repair Ceiling cause by plumber over a month

2 years ago

Reply from American Home Shield

Hi Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 4th, 2023

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Verified Customer

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SHARON Dayton, NV

Customer Service - Clarity of speaking English to an English base customers.

2 years ago

Reply from American Home Shield

Sharon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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PAT Chicago, IL

The companies they contract out to are mediocre at best.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Carlos Rodriguez Lake Elsinore, CA

Customer service is not quite where it needs to be.

2 years ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Ynot Dad Wesley Chapel, FL

Contractors not replying to service requests

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Dana Cumberland Murfreesboro, TN

The technicians I’ve dealt with are lower quality.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Kevin Garcia Cathedral City, CA

Technician appointments can take too long to respond.

2 years ago

Reply from American Home Shield

Hi Kevin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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Gary Roberts

I turned in a service order my dryer didn't work. You took my money and didn't fix my dryer

2 years ago

Reply from American Home Shield

Hi Gary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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PETER Pearland, TX

I am waiting to hear about my claim from thend of March regarding my pool heater!

2 years ago

Reply from American Home Shield

Peter, Thank you for letting us know about your concerns regarding your Pool Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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LARRY Richmond, KY

Price increase recently was too great in my opinion

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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ECLECTIC 361 Corpus Christi, TX

We have had guys out to fic our outlets 3 times! Paid 3 fees. Still not fixed!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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Verified Customer

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jamey waters

Without a washer for > a week with no idea when it will be fixed.

2 years ago

Reply from American Home Shield

Hi Jamey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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ORLY Ashburn, VA

the service charge of 100 dollars per call to set up an appointment

2 years ago

Reply from American Home Shield

Hi Orly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

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Verified Customer

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HOLLY Lander, WY

I am waiting to be reimbursed for a claim they approved and it has been over a year ago

3 years ago

Reply from American Home Shield

Holly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

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Verified Customer

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Joni Alpert Gainesville, GA

They do not use good vendors and my issues with my appliances are still not fixed .

3 years ago

Reply from American Home Shield

Hi Joni, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Tim Hubbard Alvin, TX

Wording of the contract allows them to exclude nearly everything.

3 years ago

Reply from American Home Shield

Hi Tim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

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Verified Customer

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Mawiyah Coates Chicago, IL

The price continues to rise but the quality of service has not.

3 years ago

Reply from American Home Shield

Mawiyah, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

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Verified Customer

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JAMES Cleveland, OH

I think to much effort is spent on worn out items

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

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Verified Customer

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EDITH Mills River, NC

your company uses cheap vendors that do not show up on time and do not fix the problems

3 years ago

Reply from American Home Shield

Hi Edith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

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Taiju Takahashi Los Angeles, CA

Customer service isn’t the greatest - canceling is difficult due to contract

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

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KAREN

People seemed to do their best, except for the garage door company.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Mar. 3rd, 2023

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Amy Wied Christopher, IL

Won't stand behind their products. Nothing else to say

3 years ago

Reply from American Home Shield

Hi Amy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

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Vickie Hicks Melbourne, VIC

No help with washer. Still not getting the soled items clean. I don't want my account renewed

3 years ago

Reply from American Home Shield

Vickie, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

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JEFFREY Rancho Palos Verdes, CA

The contractor is very slow to followed up

3 years ago

Reply from American Home Shield

Hi Jeffrey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

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