American Home Shield: Read 34,890 User Reviews From Real Homeowners

star star star star_border star_border

Donnie Brown

charge for a few days and then the other

1 year ago

Reply from American Home Shield

Hi Donnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

star star_border star_border star_border star_border

Ron

Still has not taken care of heater claim, it has been a year since claim was filed.

2 years ago

Reply from American Home Shield

Ron, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

star star star_border star_border star_border

Kristina Davis Lisle, IL

I do not recommend this at all. My issue still has not been resolved!

2 years ago

Reply from American Home Shield

Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

star star star star_border star_border

Kim Alles

The time it takes to get something repaired is too long.

2 years ago

Reply from American Home Shield

Kim, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

star star_border star_border star_border star_border

Swanson Stockbridge, GA

They are not transparent.save your monthly fee and deductible and pay for your repairs.

2 years ago Edited September 5, 2023

Reply from American Home Shield

Dear Swanson, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 5th, 2023

star star_border star_border star_border star_border

Treasure Owens Stockbridge, GA

This company is not driven to please customers. when you call you are transferred to overseas.

2 years ago

Reply from American Home Shield

Dear Treasure, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 24th, 2023

star star_border star_border star_border star_border

Andre Ponder Stone Mountain, GA

I did not have a good experience. My issue was not resolved. I do recommend this company.

2 years ago

Reply from American Home Shield

Dear Andre, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

star star_border star_border star_border star_border

David Fisher

Paid $800 to get the best plan only to find out that my A/C won’t be covered, would not recommend

2 years ago

Reply from American Home Shield

David, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2023

star star_border star_border star_border star_border

John Chism Lombard, IL

American home shield is awesome, we just had a bad time with one of the repair vendors.

2 years ago

Reply from American Home Shield

Hi John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number.

Aug. 16th, 2023

star star star_border star_border star_border

Laura Dickinson Birmingham, AL

Very hard to deal with and they look for ways to deny the claim.

2 years ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

star star star_border star_border star_border

Nick Charlotte, NC

It’s been over a month and I still don’t have a working AC.

2 years ago

Reply from American Home Shield

Nick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

check_circle

Verified Customer

star star star star_border star_border

JAMES Birmingham, AL

For small items AHS is fine. For larger item not so much.

2 years ago

Reply from American Home Shield

Hi James, I hate to hear about the unsatisfactory experience to have your issue repaired. I would be glad to speak with you to address the issues.

May. 11th, 2023

check_circle

Verified Customer

star star star star_border star_border

MELVIN Valencia, CA

What I dislike is not talking to a person

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

check_circle

Verified Customer

star star star star_border star_border

Wanton Burks

Monthly payment made and yet still pay for a service charge

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Michelle Mansaray

Not good still waiting on contactor to repair Ceiling cause by plumber over a month

2 years ago

Reply from American Home Shield

Hi Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 4th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

SHARON Dayton, NV

Customer Service - Clarity of speaking English to an English base customers.

2 years ago

Reply from American Home Shield

Sharon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

PAT Chicago, IL

The companies they contract out to are mediocre at best.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Carlos Rodriguez Lake Elsinore, CA

Customer service is not quite where it needs to be.

2 years ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Ynot Dad Wesley Chapel, FL

Contractors not replying to service requests

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Dana Cumberland Murfreesboro, TN

The technicians I’ve dealt with are lower quality.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

check_circle

Verified Customer

star star star star_border star_border

Kevin Garcia Cathedral City, CA

Technician appointments can take too long to respond.

2 years ago

Reply from American Home Shield

Hi Kevin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Roberts

I turned in a service order my dryer didn't work. You took my money and didn't fix my dryer

2 years ago

Reply from American Home Shield

Hi Gary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

PETER Pearland, TX

I am waiting to hear about my claim from thend of March regarding my pool heater!

2 years ago

Reply from American Home Shield

Peter, Thank you for letting us know about your concerns regarding your Pool Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

check_circle

Verified Customer

star star star star_border star_border

LARRY Richmond, KY

Price increase recently was too great in my opinion

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

check_circle

Verified Customer

star star star_border star_border star_border

ECLECTIC 361 Corpus Christi, TX

We have had guys out to fic our outlets 3 times! Paid 3 fees. Still not fixed!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

jamey waters

Without a washer for > a week with no idea when it will be fixed.

2 years ago

Reply from American Home Shield

Hi Jamey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

ORLY Ashburn, VA

the service charge of 100 dollars per call to set up an appointment

2 years ago

Reply from American Home Shield

Hi Orly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

HOLLY Lander, WY

I am waiting to be reimbursed for a claim they approved and it has been over a year ago

2 years ago

Reply from American Home Shield

Holly, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 31st, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Joni Alpert Gainesville, GA

They do not use good vendors and my issues with my appliances are still not fixed .

2 years ago

Reply from American Home Shield

Hi Joni, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Tim Hubbard Alvin, TX

Wording of the contract allows them to exclude nearly everything.

2 years ago

Reply from American Home Shield

Hi Tim, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 29th, 2023

check_circle

Verified Customer

star star star_border star_border star_border

Mawiyah Coates Chicago, IL

The price continues to rise but the quality of service has not.

2 years ago

Reply from American Home Shield

Mawiyah, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star_border star_border

JAMES Cleveland, OH

I think to much effort is spent on worn out items

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 22nd, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

EDITH Mills River, NC

your company uses cheap vendors that do not show up on time and do not fix the problems

2 years ago

Reply from American Home Shield

Hi Edith, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 16th, 2023

star star star_border star_border star_border

Taiju Takahashi Los Angeles, CA

Customer service isn’t the greatest - canceling is difficult due to contract

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 3rd, 2023

star star star_border star_border star_border

KAREN

People seemed to do their best, except for the garage door company.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter. Please include your contract number.

Mar. 3rd, 2023

star star star star_border star_border

Amy Wied Christopher, IL

Won't stand behind their products. Nothing else to say

2 years ago

Reply from American Home Shield

Hi Amy, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Mar. 1st, 2023

star star_border star_border star_border star_border

Vickie Hicks Melbourne, VIC

No help with washer. Still not getting the soled items clean. I don't want my account renewed

2 years ago

Reply from American Home Shield

Vickie, Thank you for letting us know about your concerns regarding your Washer request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 27th, 2023

star star star star_border star_border

JEFFREY Rancho Palos Verdes, CA

The contractor is very slow to followed up

2 years ago

Reply from American Home Shield

Hi Jeffrey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 24th, 2023

star star_border star_border star_border star_border

Joyce Turney Toledo, OH

I still have problem with garbage disposal not working even after it was replaced!

2 years ago

Reply from American Home Shield

Joyce, Thank you for letting us know about your concerns regarding your Garbage Disposal request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

star star_border star_border star_border star_border

crystal kenny

I've found that there really isn't very much that is covered under this "warranty"

2 years ago

Reply from American Home Shield

Crystal, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 23rd, 2023

star star_border star_border star_border star_border

STEVE Sebastopol, CA

Poor phone support. Vendor does not respond to phone calls. Vendor failing to fix problem.

2 years ago

Reply from American Home Shield

Steve, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star_border star_border star_border star_border

Marina Belei

Was told the charge would be reversed; 6 months later d as till waiting for the reversal

2 years ago

Reply from American Home Shield

Hi Marina, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star star star_border star_border

GUSTAVO Spring, TX

I like the last of 3 plumbers that you assigned

2 years ago

Reply from American Home Shield

Hi Gustavo, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter

Feb. 23rd, 2023

star star_border star_border star_border star_border

Sonia Velasquez Apex, NC

Lack of communication and authority to override mistakes made by the company and contractors

2 years ago

Reply from American Home Shield

Hi Sonia, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star star_border star_border star_border

Sun Kim Schaan, 07

Do not have right service company to work with that are reliable.

2 years ago

Reply from American Home Shield

Hi Sun, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 22nd, 2023

star star_border star_border star_border star_border

DEAN Coatesville, PA

Can’t pick my own repair company. No emergency service. Not enough cost coverage.

2 years ago

Reply from American Home Shield

Dean, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

star star star star_border star_border

Larry Harrington Palmdale, CA

Did not confirm the diagnosis of my problem

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

star star star star_border star_border

SHEILA West Memphis, AR

The monthly cost is expensive. The service is good.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Feb. 15th, 2023

star star_border star_border star_border star_border

Michelle Tolbert San Francisco, CA

Poor coverage. I got a new faucet but it doesn’t cover connection to hot and cold.

2 years ago

Reply from American Home Shield

Michelle, Thank you for letting us know about your concerns regarding your Faucet request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 15th, 2023

star star star star_border star_border

Tod Sailor Bryan, TX

Mixed results for the services we've received.

2 years ago

Reply from American Home Shield

Hi Tod, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Feb. 13th, 2023

American Home Shield Reviews