American Home Shield: Read 34,915 User Reviews From Real Homeowners

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Brett Lexington, MA

Sit on hold forever. No way to send e mail for customer service.

8 years ago

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Sudrea Tucson, AZ

Prompt service. Automated system user friendly.

8 years ago

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JON Philadelphia, PA

They didnt fix the issue and told me it was normal wear and tear after spending money for repairs and waiting 2 weeks

8 years ago

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Murry Schekman Watsonville, CA

They deal with lousy companies and their follow up is bad. Waiting on the phone for 30 to 40 minutes is common.

8 years ago

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Jennifer Theiler Spring Grove, IL

Customer service was terrible. Communication-terrible. Hold times-ridiculous. Timely service. A joke.

8 years ago

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Margaret Reeves Katy, TX

I was on hold for over 2 hrs. for the representative to tell me that a supervisor declined take my call.

8 years ago

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Benjamin Scalf Claymont, DE

I would rather burn down my house and jump off a bridge than try to deal with AHS again in a professional manner. Given 1 star because 0 was not an option.

8 years ago Edited September 14, 2021

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Laurence Johnson Columbus, OH

Speaking with a customer service rep is always 30-60mins to speak with someone

8 years ago

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Keron Tull Richmond, VA

Service is good. Phone wait is too long.

8 years ago

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Deltrice Newport News, VA

AHS was quick with their response and professional.

8 years ago

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Jerry Simons Mobile, AL

replacement A/C unit not good quality. Have had 3 service calls in a three(approximately) period

8 years ago

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Valencia Mullen Killeen, TX

Issues taken care of in a professional and timely matter.

8 years ago

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William goad Charleston, SC

Takes an average of 45min to contact AHS, and 4-5 visits over a month before replacing our refigerator.

8 years ago

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cristina salazar

good service after all the problems they give me.

8 years ago

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Thomas mary

Home shield are of good company and also well known, but they increase price monthly

2 years ago

Reply from American Home Shield

Hi Thomas, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

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Mark Becker

They have bad consumer service, their rates are high, and it is very hard to get them to replace your heater and air

3 years ago

Reply from American Home Shield

Dear Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Sep. 14th, 2023

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Mark Norman, OK

The quality of contractors is unacceptably poor and the companies customer service just reads a script

3 years ago

Reply from American Home Shield

Dear Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 23rd, 2023

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BrandonMichelle McGriff

Very quick responses and customer service!

3 years ago Edited January 16, 2025

Reply from American Home Shield

Hi Brandon,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Melinda Barclay Tallahassee, FL

Well appreciate on there protection for there customer service is wonderful

3 years ago

Reply from American Home Shield

Hi Melinda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Mar. 3rd, 2023

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Demos Franklin Victorville, CA

Good and excellent workers very much on it

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 19th, 2023

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Edie Glennville, GA

Great protection and customer service when I needed them.

3 years ago

Reply from American Home Shield

Hi Edie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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amber deela Ada, OK

This warranty is amazing! Extra coverage!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 19th, 2022

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Mohamed Attia Springfield, VA

we had it for a year, they were reasonable though their premium is a bit expensive

4 years ago

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Ernest

2 service fees later ($260) just gave up and bought a new dishwasher. Zero value

1 year ago

Reply from American Home Shield

Hi Ernest, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Donnie Brown

charge for a few days and then the other

2 years ago

Reply from American Home Shield

Hi Donnie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 16th, 2024

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Ron

Still has not taken care of heater claim, it has been a year since claim was filed.

2 years ago

Reply from American Home Shield

Ron, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Oct. 4th, 2023

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Kristina Davis Lisle, IL

I do not recommend this at all. My issue still has not been resolved!

3 years ago

Reply from American Home Shield

Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

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Kim Alles

The time it takes to get something repaired is too long.

3 years ago

Reply from American Home Shield

Kim, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Sep. 5th, 2023

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Swanson Stockbridge, GA

They are not transparent.save your monthly fee and deductible and pay for your repairs.

3 years ago Edited September 5, 2023

Reply from American Home Shield

Dear Swanson, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Sep. 5th, 2023

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Treasure Owens Stockbridge, GA

This company is not driven to please customers. when you call you are transferred to overseas.

3 years ago

Reply from American Home Shield

Dear Treasure, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Aug. 24th, 2023

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Andre Ponder Stone Mountain, GA

I did not have a good experience. My issue was not resolved. I do recommend this company.

3 years ago

Reply from American Home Shield

Dear Andre, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Aug. 24th, 2023

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David Fisher

Paid $800 to get the best plan only to find out that my A/C won’t be covered, would not recommend

3 years ago

Reply from American Home Shield

David, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2023

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John Chism Lombard, IL

American home shield is awesome, we just had a bad time with one of the repair vendors.

3 years ago

Reply from American Home Shield

Hi John, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon. Please provide your AHS contract number.

Aug. 16th, 2023

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Laura Dickinson Birmingham, AL

Very hard to deal with and they look for ways to deny the claim.

3 years ago

Reply from American Home Shield

Dear Laura, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Kim

Jul. 26th, 2023

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Nick Charlotte, NC

It’s been over a month and I still don’t have a working AC.

3 years ago

Reply from American Home Shield

Nick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jul. 20th, 2023

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Verified Customer

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JAMES Birmingham, AL

For small items AHS is fine. For larger item not so much.

3 years ago

Reply from American Home Shield

Hi James, I hate to hear about the unsatisfactory experience to have your issue repaired. I would be glad to speak with you to address the issues.

May. 11th, 2023

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Verified Customer

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MELVIN Valencia, CA

What I dislike is not talking to a person

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 10th, 2023

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Verified Customer

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Wanton Burks

Monthly payment made and yet still pay for a service charge

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 9th, 2023

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Verified Customer

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Michelle Mansaray

Not good still waiting on contactor to repair Ceiling cause by plumber over a month

3 years ago

Reply from American Home Shield

Hi Michelle, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 4th, 2023

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Verified Customer

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SHARON Dayton, NV

Customer Service - Clarity of speaking English to an English base customers.

3 years ago

Reply from American Home Shield

Sharon, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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PAT Chicago, IL

The companies they contract out to are mediocre at best.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2023

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Verified Customer

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Carlos Rodriguez Lake Elsinore, CA

Customer service is not quite where it needs to be.

3 years ago

Reply from American Home Shield

Hi Carlos, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 3rd, 2023

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Verified Customer

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Ynot Dad Wesley Chapel, FL

Contractors not replying to service requests

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Dana Cumberland Murfreesboro, TN

The technicians I’ve dealt with are lower quality.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall experience.

May. 3rd, 2023

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Verified Customer

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Kevin Garcia Cathedral City, CA

Technician appointments can take too long to respond.

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

May. 2nd, 2023

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Verified Customer

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Gary Roberts

I turned in a service order my dryer didn't work. You took my money and didn't fix my dryer

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 28th, 2023

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Verified Customer

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PETER Pearland, TX

I am waiting to hear about my claim from thend of March regarding my pool heater!

3 years ago

Reply from American Home Shield

Peter, Thank you for letting us know about your concerns regarding your Pool Heater request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 21st, 2023

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Verified Customer

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LARRY Richmond, KY

Price increase recently was too great in my opinion

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 21st, 2023

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Verified Customer

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ECLECTIC 361 Corpus Christi, TX

We have had guys out to fic our outlets 3 times! Paid 3 fees. Still not fixed!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 17th, 2023

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Verified Customer

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jamey waters

Without a washer for > a week with no idea when it will be fixed.

3 years ago

Reply from American Home Shield

Hi Jamey, Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Apr. 10th, 2023

American Home Shield Reviews