American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Verified Customer

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Randy

The last service company did not immediately respond to my request, it required a resubmission to get them to the house.

1 day ago

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Verified Customer

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Nicole

User friendly website. I easily and quickly filed a claim. AHS kept me apprised of the status of my repair.

1 week ago

Reply from American Home Shield

Dear Nicole,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rex O'Brien

Prompt and professional service. Quality work performed by the technicians assigned to correct the problem.

1 week ago

Reply from American Home Shield

Hi Rex, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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GM

Great service, easy to get in contact with company and the businesses associated have been spot on regardless of their online reviews.

1 week ago

Reply from American Home Shield

Thanks GM. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Mark

Love it pay a one time fee for whatever is wrong . Anywhere else diagnostics fee then another fee for so.ething else . Gives me piece of mind

1 week ago

Reply from American Home Shield

Thanks Mark. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Nancy

I feel like I’m being over charged to fix my garage. I had no clue I had to come up with so much money to have it fixed. Because I was having to come with so much money, I decided to do a cash out, believing I would get the amount AHS was going to pay, which was $400.00, but all youre giving me is $92.00. This is ridiculous. So I am going to have to continue to use AHS to fix my garage and pay $500, that isn't in my budget, at all. I’m very disappointed with your company.

1 week ago

Reply from American Home Shield

Hi Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Connie

Ouick response! Keeping in contact letting me know when to expect service. The technician knew how to fix the garage door. He came a the time the appt was set up .

3 weeks ago

Reply from American Home Shield

Connie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Sheryl

We love having a reputable company that we can rely on when something goes awry out of nowhere. Sink clogs, appliance repair, electrical problems, call AHS and get fast and professional service.

3 weeks ago

Reply from American Home Shield

Thanks, Sheryl. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Aquenia

I have been trying to get my refrigerator fixed since September 24th. The first contractor never showed up. The second contractor showed up on October 2nd and stated a part was needed to get my refrigerator working. I called GM Appliance over several times and left voicemail messages. They do not answer the phones or return calls. I called American Home Shield and they have escalated the issue and refund my $125.00 and someone from escalation support is going to reach out to me and no one has. I need my refrigerator to be fixed. I have been without a refrigerator for a month. I have children who are on medication that needs to be in the refrigerator. This is a huge inconvenience and poor customer. I am considering canceling and going with another company who can better serve.

3 weeks ago

Reply from American Home Shield

Good afternoon Aquenia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2024

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Verified Customer

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Joan

There was a very quick response when my air conditioning stopped working.I called American Home Shield and they sent a service man that day. It was up and running early the next morning.

1 month ago

Reply from American Home Shield

Hi Joan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Mike

AHS quickly assigned a company to fix my issue. However once they did the assessment and estimate I was out of the loop. So I have no idea what was or was not covered. The cost for the repair included expenses I had to cover, but I never got all the info.

1 month ago

Reply from American Home Shield

Hi Mike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Dr. Frederick Schaefer

I have had American Home Shield coverage for about 2.5 years and it’s been a lifesaver. Everyone has been efficient and all problems solved in timely manners. Strongly recommend!

1 month ago

Reply from American Home Shield

Thanks Dr. Schaefer, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Carol W Wilson

When I submitted my claim American Home Shield responded quickly and I had help the following day. The plumbing company they used was very professional and helpful. I was very happy with the service and results I received.

1 month ago

Reply from American Home Shield

Hi Carol,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 15th, 2024

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Verified Customer

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Kevin

A good company to have in your back pocket for the emergencies of being a home owner. Don't try and talk to an actual human though. That's where the four stars versus five stars come in to play. It can be very frustrating when you actually need to talk with someone but can't.

1 month ago

Reply from American Home Shield

Hi Kevin, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 15th, 2024

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Verified Customer

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Marta Wallace

AA Dependable came to my home to repair my washer and dryer. Washer emptied out but did not wring the clothes. It was repaired and works fine. The dryer would not stop when I opened the door to remove a piece of clothing that I did not want to dry long. The repairman fixed the dryer that I can open the door to stop early.

1 month ago

Reply from American Home Shield

Hi Marta, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 4th, 2024

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Verified Customer

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James

Never get to talk to anyone that can help you. They train the people to ask many questions and tell you they will forward info and they will call you. I made 10 attempts and they expect you to stand by your phone for hours and they leave a messsge. They denied my claim by sending people that speak very little English to your home.most are not qualified to do repairs or give proper results.. Joke

1 month ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Cathy

This is a different AHS. We started years ago and had numerous problems. Today we are so happy with AHS. We can do almost everything online which eliminates long holds on the phone. A+

1 month ago

Reply from American Home Shield

Hi Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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John

I believe the problem is on Lowes’s end, the problem is getting the item located in the ware house having it pulled processed for p/u and then finding A local company to do the pick up and installation. I would do it myself but it would jeopardize any further AHS involvement and I’m having some health issues. Help on your end could expedite. My last interaction with AHS went smoothly, I thought the problem resolved, Apparently not! Please help, it’s been months. I possible gave an overall “5” rating to to one of your specialists thinking it was the best possible. The lady did a great job

2 months ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope your AHS experience continues to improve!

Sep. 13th, 2024

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Verified Customer

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Joseph

The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service. The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water heaters and pool pumps! The disallowed amount for code changes seems totally random. AHS does not itemize the repairs, they just tell you your co-pay is $xxx, take it or leave it.

2 months ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Marie

We’ve been pretty happy with American Home Shield with the exception of a recent experience, where a repair was completed only for us to learn a month later to have the same issue occur because it wasn’t done correctly the first time. As a result, we had to come out of pocket for another service fee, which I feel should have been covered by American Home Shield due to the fact that the issue was not resolved the first time. Instead of having a blanket process of requiring a service fee if more than 30 days, there should be a review on a case by case basis to make a fair assessment.

2 months ago

Reply from American Home Shield

Hi Marie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Elizabeth

I am a widow and I've been a AHS customer since 2018. Having the assurance that I am protected in emergencies cost money, but having peace of mind, priceless. It allows me not being preoccupied when something breaks and the burden of trying to find the right handy man for the job.

2 months ago

Reply from American Home Shield

Hi Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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William

3 months ago

Reply from American Home Shield

Hi William, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Sharon

I am happy with my home shield policy, but I was very unhappy with the last service from A1 Plumbing. The workers did not seem to understand my problem. The spent about 5 minutes turning the disposal on and off but did not address the fact I felt there was a clog in the pipe because the water drained slow. They then said there was no problem and left. The problem has not presented itself again, but I felt they dismissed it too quickly.

3 months ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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James

We have had AHS for more than 30 years, for 5 different homes and I have yet to have a situation that they did not resolve by repair or replacement. We have had repairs and replacements for plumbing , electric, air conditioners, furnaces, stove, garage door opener, pool pump, sump pump, water heater, garbage disposal, and microwave oven. We have had an outstanding relationship with AHS since 1994 and I plan to continue that relationship until I an no longer a home owner.

3 months ago

Reply from American Home Shield

Hi James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Dave

Issue resolved in a timely manner, technician was on time and left everything in good order.

1 day ago

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Verified Customer

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Ryhesha

The value for the money and the overall knowledge of the ones who come out to service your home

1 day ago

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Verified Customer

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Shayaa

They are fast, friendly, dependable and they follow through to the end. They use good Contractors.

1 week ago

Reply from American Home Shield

Hi Shayaa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Kristina

It is taking a while to get a repair for my AC. May heating and air came on October22nd to diagnose and its not November 12th and I still have no AC.

1 week ago

Reply from American Home Shield

Hi Kristina, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Chris

The customer service is the worst I have ever experienced in my 40 years on this planet. I wouldn't recommend AHS to any friends or family. I've had issues with them not honoring my warranty policy/agreement on multiple occasions.

1 week ago

Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Christopher Todd

In May, 2024 I requested HVAC service. They dispatched A-US AIR COND OF TEXAS LTD (SAN ANTONIO) . No one ever came to our house to perform any type of service. When I contacted A-US AIR COND OF TEXAS LTD (SAN ANTONIO) and AHS, they told me they had actually performed service. However they were unable to produce any documentation indicating any service was performed. I wound up paying for service that was never performed. Requested HVAC service again in August, 2024. American Air Conditioning of San Antonio installed a faulty thermostat that did correct the issue, but when we tried the heat for the first time this year, it would not come on. I had to pay a second service fee to get the thermostat replaced. STAY AWAY FROM AMERICAN HOME SHIELD

4 days ago

Reply from American Home Shield

Dear Christopher, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Verified Customer

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Anthony Wham

Excellent customer service. Top shelf user experience. Functionality and ease of us of customer web page is bestin class.

2 weeks ago

Reply from American Home Shield

Hi Anthony, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Rosheda

3 weeks ago

Reply from American Home Shield

Dear Rosheda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 18th, 2024

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Verified Customer

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BrendaSue Edwards

Mike was awesome. However the length of time it took to resolve my issues ..over 2wks..was not acceptable but no fault of Mike's. His work was exceptional.

3 weeks ago

Reply from American Home Shield

BrendaSue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Nannette

Every time we had used American Home Shield they have been prompt, courtesy and very well informed. The job was done very quickly.

4 weeks ago

Reply from American Home Shield

Dear Nannette, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Donna

I’m very satisfied with AHS and the professional experience with the repair technicians that are sent to do the job I’ve needed. I’m glad I use their service.

1 month ago

Reply from American Home Shield

Dear Donna, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

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Verified Customer

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Elias

I’ will like to give 5 stars ,but unfortunately the company that AHS hired to do the job took 2 weeks before they install the water heater, if the service was a little faster ,I will give 5 stars

1 month ago

Reply from American Home Shield

Hi Elias, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Alivia

This is the Best company to hire for home warranty. I have never had any problems with the service provider that they hire to help their customers. I would highly recommend.

1 month ago

Reply from American Home Shield

Alivia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Jinny

Sometimes service company doesn’t know I’m on the 3rd floor. Also I would prefer what ever company does the job. Should be the first one to be called if same item has another problem

1 month ago

Reply from American Home Shield

Hi Jinny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Shirley

I like the skills, their ability to quickly trouble shoot and quickly identify issues and I like the overall good attitudes of every serviceman that I have encountered

1 month ago

Reply from American Home Shield

Hi Shirley, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Emma

I have been with Home Shield for several years and I am very impressed with their service updates. I am very pleased with how they handled my claims a couple of weeks ago.

1 month ago

Reply from American Home Shield

Hi Emma,
We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Anne

We had a problem with our heating system. We contacted AHS and within minutes had a recommended repair company. The company was timely and expert and resolved our issue. I doubted whether AHS would really come through, but they did! I would highly recommend getting AHS for any home purchase!

3 weeks ago

Reply from American Home Shield

Dear Anne,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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JANET

They use sub-par contractors. It takes them too much time to schedule an appointment so I usually end up paying for my own. When they do show up, I have had quite a few do horrific work - the way they word it to the insurance company, they won't pay for the work. So the contractor knows I will pay - and they give me no warranty discount, so they make more money. Some of them just do bad work and I end up paying for someone to come in and clean it up OR in the case of recently, their poor work created a major water issue in 2 units and it cost my insurance company $20,000 to clean it up - when all it would have taken was a $5 new part.

2 months ago

Reply from American Home Shield

Hi Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Iris

After multiple issues with our AC unit, they finally sent a company that diagnosed the problem and actually fixed it and not just put a bandage on it. They are quick to get the job done and complete.

2 months ago

Reply from American Home Shield

Hi Iris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Verified Customer

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Chris

Waiting on parts again...It was well worth it when we weren't told we had to find our own air-conditioning solution. Claiming that we could be reimbursed. Outside companies aren't going to honor that that aren't on your list. We got stuck paying for a blower motor. Despite what your advertisement says! Now, we wait again for parts for the dryer. Yay. 👎

2 months ago

Reply from American Home Shield

Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Marion

While the issue was fixed, going from contractor to contractor took too long. One contractor should be used that can repair everything not have limitations. I had to live out of a nice chest in summertime for almost 4 weeks or more.

2 months ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Jeanine

We have had a home warranty with American Home Shield for over a decade. The majority of our experience has been very good until our most recent claim experience. The rep. assigned to repair our washer was extremely late, caused additional damage, and didn't complete the repair. The AHS rep promised either a Senior rep. from that company would come correct all issues or assign it to another company. Neither happened. The same rep. returned and stated nothing further could/would be done. Secondly, we bought a 4 year new home/new construction warranty/contract from AHS. The rep. we purchased the warranty contract from stated the 4 years would begin after 1 year in our new home due to everything was covered by the manufacture during the 1st year. However, we paid for the 4 years in full even though we were in our first year in our new home. The contract renewed just 3 years after our first year and we did not get 4 full years as the sales rep. promised and sold to us. Making us a year short of what we paid for and not ready to pay for a new contract year. If this would have been our first experience I would not have renewed and taken my business elsewhere. Since all prior experience has been excellent, I'm giving the company another opportunity to prove it will honor what was sold to us and hoping this past experience doesn't happen again.

3 months ago

Reply from American Home Shield

Hi Jeanine, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Lynne

Years ago when I first subscribed to your company, I had a really good customer service work with really good companies that you sent out. I’ve never had a problem. Of course when I didn’t have a problem since I was in real estate, I had a local rep call on our office that would work things out for me. When I move to another state, I put your policy on Each of the two houses that I have had here. In my opinion, the companies that you’re sending out are subpar. The last one you sent out had horrible ratings on the Internet that I only found by doing a search of them myself so needless to say I’m not impressed anymore.

3 months ago

Reply from American Home Shield

Hi Lynne, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Stacey

I am giving AHS a 3 and not a 0 ONLY because my latest experience was actually great. If the next one is equally as good I will take another survey and raise my rating. Unfortunately, up until then, for the past 3 years I have been very patient with AHS even though there was only one HVAC company available to me and they were absolutely horrible. He ripped me off and never did actually come back and do what he said he would do. Fire & Ice Heating & AC are the worst. As a former Realtor who offered the AHS warranty to my clients I had hoped for better service on the consumer side of things. My last experience renewed my faith in AHS and so far we have made it through the summer with no outages.

3 months ago

Reply from American Home Shield

Hi Stacey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Norbert

Appreciate the supply cost coverage for replacement dishwasher & A/C. Disappointed with installation of replacement dishwasher because your agent refused to remove & replace due to uneven floor. Had to pay outside help to perform this work, including removal of old unit. Still awaiting to be reimbursed the installation fee charged by your agent. Having problem with A/C compressor that delays in startup. Airserve followed up visit & stated that unit is properly working, but the delay start could be an electrical problem.

3 months ago

Reply from American Home Shield

Hi Norbert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Karen

I would let people know to inquire about the vendor being assigned to them. I would suggest the following: 1. Is the vendor up for renewal/certification with American Home Shield within the next month? The reason being, AHS did this to me and prolonged my a/c repairs without any remorse for their actions. 2. If you want to speak to a supervisor, good luck!!! If and when a supervisor calls, you must be on standby and drop everything to receive the call. If you missed the call (even when they called outside of business hours), there is NO way to get a supervisor on the line. 3. Get all names when speaking to someone. Everyone you speak to will give you different information and sometimes contradict what other AHS representatives have told you. Even the supervisors gave me wrong information. 4. If AHS says they are going to do something, stay on top of the situation. 2 AHS suoervisors said they were going to do something and never did. It was documented in AHS notes of what needed to be done. It wasn't until I called the 3rd time and spoke to someone about the situation that it was finally taken care of. 5. You will have to do ALL the calling to find out the status of the situation with AHS. The vendors are really good about communicating with you about their status. Unfortunately, the vendors do not have control when it is AHS's doing. Overall, when AHS does their job, things go well. Unfortunately, I have had it where it didn't.

3 months ago

Reply from American Home Shield

Hi Karen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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