American Home Shield: Read 34,724 User Reviews From Real Homeowners

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Verified Customer

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Leroy

The rating would be 5 stars if it hadn’t taking a full month to get my Washer Repaired. The Washer Maintenance personnel was great with the diagnosis and repair but the time between getting the technician out and ordering the parts and repair was entirely too long. It needs to a faster response and repair time because I was without a washer from 12/7/2024 until 1/2/2025

2 months ago

Reply from American Home Shield

Hi Leroy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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HGN

The biggest problem is the quality of the service technicians they use where a lot of them are terrible and they continue to use them in spit of numerous complaints about the quality of their work and instructions to not assign a particular contractor to any request for service and it happens anyway. On the positive side, they have replaced many appliances and other home systems like our hot water heater(more than once) and pool heater, and other items that come with an old house that can pay for the cost of having the home warranty.

2 months ago

Reply from American Home Shield

Hi,
We appreciate the feedback regarding your most recent American Home Shield experience. We would be glad to speak with you and discuss your coverage.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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egorucu@yahoo.com

I'm not happy with the service provided by J&L Plumbing & Air Although I paid $150 for a wayerheater drain pan and drain pipe, they didn't install a drain pipe. If there is a leak when I'm not home it will go into my shed. When I asked the pro who provided the service said I can but a piece of hose etc. ? And the wayerheater J&L Plumbing is a base model of a cheap brand.

2 months ago

Reply from American Home Shield

Hi, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Buck

We love the service, someone is assigned to our requests quickly. We've had very good service for most of our appliances. The only problem was pool repair, we had a leak in our pool heater, the contract stated it would cover it but they wouldn't after several attempts and reviewing the contract with them. The support person (a manager) could only say they were told it wouldn't be supported, could not explain why that was opposite of what the contract clearly stated. I could have sued them over this.

2 months ago

Reply from American Home Shield

Hi Buck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Lana

When calling for service, the receptionists are very professional, patient and quickly find the right companies to solve the problems. We have been using American Home Shield for almost 30 years.

2 months ago

Reply from American Home Shield

Dear Lana,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Ann

I am a Real Estate agent and offer the warranties to my clients however the past year I have had issues with the contractors that have been dispatched. The Co Climate Masters was TERRIBLE! I had no A/C for 2 weeks in the middle of a heat wave and they were not responsive. The office did not return phone calls or text messages. They didn't show when they were supposed to install. After I googled them (Awful reviews ) I tried to get AHS to reassign it but they would not. I was able to get a cell phone for one of the techs (it was listed on google as the office #). Once I had the techs # he got things scheduled. After install (3 months later) my electric panel kept tripping and of course Climate Masters wouldn't return phone calls so I put in a service request for a new service call. Once the electrician came he said the HVAC wired everything wrong. After speaking to other Companies I have discovered the AHS does not pay them well hence the shitty Companies. I also cringe when I have to call AHS as I can't understand the CSR and they cant understand me. Not only that the constant apologizing they are required to do is so annoying. Takes up precious time so make it STOP. I have 2 warranties for 2 houses and I WON"T be renewing.

2 months ago

Reply from American Home Shield

Hi Ann, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Floyd

American Home Shield Representative told me you ordered a new Carrier Brand 4 ton gas Furnace. They sent a unit with crane ECO TEMP. This is not a Carrier brand nor manufactured by Carrier. It is another company that I understand is a subsidiary company of Carrier. I’m disappointed that someone in American Shield sent me a unit from another brand that you told me you ordered for me. I have been a customer of American Home Shield over fourteen years and have always received what you said until this time.

2 months ago

Reply from American Home Shield

Hi Floyd, I understand your frustration and appreciate your feedback. Please feel free to contact us at @ahs.com bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Heather

The staff that I engage with via the phone are quick to answer the call and help where they can. However, my last experience with an issue resulted in a delay of about 3 days for the technician to visit the home as AHS only had 1 electrical contractor for our area. Once the technician arrived, he was able to correct the issue promptly. Our rates continue to rise (without our agreeing to a higher rate or advance notification of the change).

3 months ago

Reply from American Home Shield

Hi Heather, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Jordan

Customer service is outstanding :) We live rural, so trying to find a contractor to come to us is hard. With AHS we don't have to find our own contractor, we submit the claim, pay the deductible, and they take care of the rest :) The last Home Warranty we had, I had to find the contractor, pay the bill up front, and then wait to be reimbursed. I spent the better part of two days making phone calls, sending emails, waiting for contractors to get back to me, all while my sewer was backed up.

4 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Kimberley

Sometimes they don't fix the problem while they are there and even though they know you will be calling back with the same issue they take your money and leave. Example: Microwave door when shut it runs fan but not heat even when the buttons are on "off." The repair main kept closing the door until it finally didn't run. then he opened and closed and it ran again in "off" position and he kept slamming it until it didn't run and said "ok you are good." But then I opened and closed door and it ran again and he said just keep slamming it a few times. that is not fixed to me and they charged me $100 to tell me something I already knew. You also have to be willing upfront to know that it can take up to five days to get a repair assessment and then more time to order parts etc. Knowing this ahead of time allows me to set the expectation that can be met not something that will frustrate me when not met.

4 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Judy

We've had AHS for over 25 years and have never received anything other than absolutely stellar service, both from AHS and from its contract providers. I recommend it to everyone. Over this long period of time, AHS has repaired or replaced everything from the HVAC to the kitchen sink garbage disposal to the garage door opener. We rest easy knowing that we're not going to be hit with a huge bill to replace a major appliance. AHS is the best!

4 months ago

Reply from American Home Shield

Hi Judy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Margie Larson

Adam came about our garage door opener not working. He checked it all out and found that it needed to be replaced. Adam was very efficient and has a great demeanor. I would highly recommend him. Ben came because our refrigerator was not working. He found that the compressor needed to be replaced. I appreciated his demeanor too. I would highly recommend him too!

4 months ago

Reply from American Home Shield

Hi Margie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Mellanese

I left AHS to try out another company. AHS has always treated me well. Didn't leave them because of bad service, just was trying out a new company. I came back to AHS because I haven't experienced the level of excellent service with any other company. Great company! I never have to do all the footwork like I did with this other company. Great customer service! AHS took good care of me when I came back to them. Of you want a good home warranty company, I highly recommend American Home Shield !!

5 months ago

Reply from American Home Shield

Thanks, Mellanese. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Steven

Great communication, expediency and responsiveness regarding a service call and appliance replacement. Each service person was polite and knowledgeable throughout my experience. Although I have had a policy with AHS for almost 2 years, this was my first contact and request for a covered service. I have been very well taken care of, and have recommended AHS to several of my friends. Highly recommended!

5 months ago

Reply from American Home Shield

Thanks Steven. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 18th, 2024

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Verified Customer

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Deanna King NA

7 months ago

Reply from American Home Shield

Hi Deanna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Penny Robinson

I loved the ease of this plan, however, the rates went up so high on my yearly renewal that had to call to cancel my policy. I am newly retired and just cannot afford such a large increase. When I called I could NOT just cancel my policy without the hassle of negotiating over and over only to be transferred to someone else that started negotiating AGAIN. Ok I have to admit that the negotiation ended up cheaper than what I was already paying, so of course I accepted. Lo and behold the first payment was not the negotiated price but the original! I was so angry After MANY times verifying my information to several people. I finally got a very nice guy who instantly canceled my policy and requested a refund for me . So now I am without any coverage and I don’t like it

8 months ago

Reply from American Home Shield

Hi Penny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Steven

Peace of mind knowing that if something goes wrong all I have to do is call AHS and it will be taken care of.

4 weeks ago

Reply from American Home Shield

Hi Steven, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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Bridget

American Home Shield is always quick to answer my call and seems to get me a contracted out very quickly! Also I am always pleased with who shows up

1 month ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Krystle

Quick and easy to file a claim, appointments are same day or next day. Repairs have been correctly each claim. Great value for the cost.

1 month ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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Tracy

the only problem I have, I left AHS one time, and they promised if I came the visits would stay at 100.00. this was false I called the were suppose refund 50.00 back and it never happened the service were 125.00 each

1 month ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Yvette Conyers-Mayers

AHS restricts the quality of service the technician are able to provide.which causes the service mem to return a number of times. Also, AHS use to be a lot quicker in providing repairs and having a company available.

1 month ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Harriet

Very prompt in resolving my issue. Have used them for many of my problems and they have responded quickly and efficiently.

1 month ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Carmen

Overall, I like everything about Home shield. I always have very good results. And their employees are very knowledgeable on their appliances.

1 month ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 12th, 2025

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Verified Customer

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Partho

Monthly subscription has been increased abnormally high. It started with $34 a month and now it’s almost $75. Also when I book a repair, I need to pay $100 every case though I have been paying monthly charge.

1 month ago

Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 12th, 2025

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Verified Customer

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Troy

Have never used American Home Shield and was hesitant to get warranty. The last 2 people I have spoken to have been very nice.

1 month ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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George

There were repeated delays by A1 Plumbing, over several weeks. Over this entire time, we had water continuously dripping. Our water bills have tripled. They finally replaced a faucet in the bathroom which does NOT match the other sink faucet. They said they couldn't find one that matched so they would not replace. The difference between the 2 faucets is extreme and look ridiculous since they are a pair. A1 Plumbing repeatedly dropped the ball and we had to contact American Home Shield each time. They would tell us they were doing something and then not folloup.

1 month ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Erik

There's a lot of stuff that you don't cover that you should, especially considering I have to pay such a high price just to schedule a service call and the ever-increasing monthly fees.

1 month ago

Reply from American Home Shield

Hi Erik, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Barak

Qualified technicians that fix it right the first time and arrive within the stated window. Schedulers are very accommodating to my availability.

1 month ago

Reply from American Home Shield

Thanks Barak, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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Gary

Many items seem to be excluded from the warranty. All they could tell me about my electrical issue was that there was an electrical issue. They said replace the 4 exterior down lights and let us know if you still have an issue. So in essence I still don’t know if I have an issue until I install the lights. Which I’ll need to get an electrician to do.

2 months ago

Reply from American Home Shield

Hi Gary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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MB

The timing of this request for a review is unfortunate. When you have a quick turnaround for an easy repair (like a leaking faucet or a garage spring) the process works well and your repair goes smoothly. Currently we have been without a working refrigerator since 12/30. For 4.5 weeks and still unresolved we’ve had the assigned technician out probably 8 times to “repair”. Each time it works for a day, the repair fails and then goes out again. Then the process has to start all over. We wait for the technician to come out (again) to find the next problem, then wait for AHS for the estimate, then we wait for a part. This has caused so much stress to our family with 3 kids. We’ve now been waiting for a part going on 8 days now. Any update from AHS? NOPE! Would I recommend AHS? Probably not. What if this was our furnace in the middle of the Midwest winter? AHS seems not to even care how they treat their customers or how this impacts people. It’s very frustrating dealing with AHS when you need to and something really goes wrong.

2 months ago

Reply from American Home Shield

Hi MB, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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Gianna

Disappointed by the selection and service of companies dispatched. Limited follow through to make sure things are complete. Has taken months to get things somewhat resolved for multiple issues even after numerous called to find out the status of service request outcomes.

2 months ago

Reply from American Home Shield

Hi Gianna, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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Rodd

I have been with AHS for over 20 years. This may be my last year with them. I have always referred people to AHS. For the last few years, they seem to nitpick whether they will cover an issue. The last one, my pool circuit/power box that runs the pump gave up the ghost. I live beachside in Florida and it was a plastic box in full sun. It deteriorated, cracked and broke open. This is in an area just off the pool, a few feet from the fence and garden. Nothing else is near. Either the tech or AHS decided that a tree had fallen on it and denied the claim. I called because they had never updated me or let me know days later and I needed the pool pump to be running. When I called, I was informed that since a tree fell on it, it would not be covered. I said, "a tree did not fall on it". She said, "well the report said it looked like a tree fell on it". I said, "ok, but since there has never been a tree near there, a tree could not have fallen on it". She said we will send out another tech, but if confirmed you will have to pay twice". They sent out a tech and he confirmed that the plastic had just worn with age and cracked open. AHS Denied it again, and I paid that same tech to do the actual repairs to replace the box for close to $900. Disappointing. Poor coverage, poor communication, and I still have not gotten the final report. They just told the service that it would not be covered.

2 months ago

Reply from American Home Shield

Hi Rodd, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 30th, 2025

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Verified Customer

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Maria

The issue with my appliances was resolved, and even though we had to call back for the water heater, the company selected came address the issue in a very timely manner

2 months ago

Reply from American Home Shield

Hi Maria,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Marci

In October 2024, I purchased a home warranty with American Home Shield Warranty Services. The warranty states I have a $125 deductible and then provides coverage limits per category. For the HVAC/furnace repair/replacement category, coverage is $5,000. On January 6, 2025, I filed a claim as my furnace had stopped working. They dispatched their chosen HVAC dealer for Columbus, OH, Red's HVAC. The technician from Red's arrived after office hours, spent 3 minutes at my furnace and came in to my home and told me the secondary heat exchanger was bad and while the part was covered under a recall by Carrier (furnace manufacturer), the labor was not and their recommendation was a new furnace for $10,000, which left me with a $5,000 out of pocket expense in addition to my claim limit of $5,000 to be paid by American Home Shield. I requested the dispatch of another HVAC company for a second opinion as well as additional quotes for comparison. American Home Shield's response on their customer service line was that they could not do that and they hung up on me. I procured additional quotes on my own of equivalent carrier furnaces to prove that that their chosen contractor, Red's HVAC in Marion OH was fraudulently inflating costs to force customers to pay more than what their home warranty covered. Because it was 20 degrees in Oh and I was already 3 days without heat and American Home Shield refused to connect me with someone who could resolve, I contracted with one of the quotes I myself procured and paid entirely out of my pocket for a new equivalent furnace at a total cost of $6,000. If American Home Shield had provided multiple quotes or reviewed what I had provided, it would have cost $6,000 versus the $10,000 they were demanding for an equivalent furnace replacement. As they would not and they forced me to procure out of my own pocket, I requested a reimbursement of all funds paid out of my own pocket which included the $5,000 maximum and the $125 deductible. No response.

2 months ago

Reply from American Home Shield

Hi Marci, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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David

The last home visit was complicated by two technicians visiting my home for the same issue? Very frustrating that one technician was not able to fix the issue and the other technician was? Very disappointed

2 months ago

Reply from American Home Shield

Dear David,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Judith

I have had (AHS) for approximately 3 years now. I have had excellent service on my last calls to their service department. They are very professional and easy to talk with. They get you help as quickly as possible, which I appreciate. Thank you (AHS).

1 month ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Gitana

So far, we have been extremely happy with American home show. The technicians that have come out I’ve been professional and quick and done a good job. We’ve had no problems at all. It’s all happened very fast and very satisfactory. Paying. At me.

1 month ago

Reply from American Home Shield

Thanks Gitana. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Feb. 11th, 2025

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Verified Customer

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Christine

My heating system broke down. When I called for help, it turned out that no technician was available for a week. But I explained my circumstances further, and the scheduler worked on finding me help sooner - which was great.

3 months ago

Reply from American Home Shield

Hi Christine, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Ruth

I like the customer service, usually like the 3rd party companies which come out, What I dot like about the pluming co was they guess at what the issue may be without wanting to do any kind of service.

3 months ago

Reply from American Home Shield

Hi Ruth, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 17th, 2024

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Verified Customer

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Lisa

3 months ago

Reply from American Home Shield

Hi Lisa, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Jeanne

Works well about 50 percent of the time which is pretty poor for any product or services. The other half of the time, so many things can go wrong. Takes a long time to book an appointment, either first appointment or follow up appointment. No response to understand outcome of the first checkup. Coverage is spotty. Get a quote to fix things after checkup with no explanations. No response to get more details. The quote to fix is usually way more than if I just had it done through someone on yelp.

3 months ago

Reply from American Home Shield

Hi Jeanne, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Kyly

This is our second time having AHS on a new house. The first time we had very little issues getting work done, items fixed. This time one appliance has been fixed with now issue but our biggest concern and problem item continues to be an issue. We’ve called the company out twice. Having to pay out of pocket hundreds of dollars only for the issue to still not be resolved.

3 months ago

Reply from American Home Shield

Hi, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Marianne

Claim process is OK, I wish I could order from any appliance vendor I choose, I have had nothing but problems with Lowes. Now in the middle of not one but two claims because of shotty delivery and installation services and GE is now coming out to inspect what I think is a secondary installation issue. They damaged my driveway and compromised my laundry room cabinet. If you are going to award a cash value for an appliance, I should be able to shop where I want.

4 months ago

Reply from American Home Shield

Hi Marianne, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Alex Nasjletti

After almost 10 years of service, AHS stepped up to cover repairs on my AC condenser and Boiler work that happened to come one season after another and left a perfectly working system in each case. Very happy we had AHS and they had our back to bring our systems back online in a professional manner. No questions asked.

4 months ago

Reply from American Home Shield

Hi Alex, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Stephanie

My needs are met. The app works. I’m able to submit a claim from anywhere and at a time that’s convenient for me (without waiting on hold). Techs are fast and I haven’t had a complaint abt any of the workers who have visited the house

4 months ago

Reply from American Home Shield

Hi Stephanie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Michael

I submitted a repair request on the 18th of November got a repairman to come out and he told me it would take more to repair than replace. Your company was not happy with his results so you sent another company to look at my washer. Took them until the 22 nd of November to look at my washer. They recommended repair vise replacement. on 25th I called your company and you indicated the repair request for parts was not yet submitted. You call the company and then they called me and their parts department has not submitted the request for parts. So as of today 26 November I have been without my washer for 9 days and parts will be requested and it can take up to 10 more business days. To me this is just unacceptable. That is why you get only 3 stars this time.

4 months ago

Reply from American Home Shield

Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Robert

American home shield has been very helpful with our home repairs. You pay a set fee and a contractor comes out to repair and analyze the issue. We have had lots of items repaired and some replaced by American Home Shield . I recommend to all my friends.

4 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Elizabeth

Whenever we have an issue, service person comes out and it's quickly approved. It does take a LONG time to get someone out, but I know that's just due to the service people busy schedules. I have already reccomended 3 friends to sign up for this warrenty in the one month I've lived here :)

4 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Meredith

Having American Home shield gives me great peace of mind. I know that they have my back. If something in my house needs repair or tending to. I also appreciate the discounted preventative maintenance that is under the program.

4 months ago

Reply from American Home Shield

Dear Meredith,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Donna

AHS has covered every single claim that we've turned in. They were prompt and professional. Many home warranties try to “get out” of coverage, especially if you use the wrong terminology when reporting problems. AHS has never done that us. We highly recommend

4 months ago

Reply from American Home Shield

Dear Donna,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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