American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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Marta Wallace

AA Dependable came to my home to repair my washer and dryer. Washer emptied out but did not wring the clothes. It was repaired and works fine. The dryer would not stop when I opened the door to remove a piece of clothing that I did not want to dry long. The repairman fixed the dryer that I can open the door to stop early.

1 month ago

Reply from American Home Shield

Hi Marta, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 4th, 2024

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Verified Customer

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James

Never get to talk to anyone that can help you. They train the people to ask many questions and tell you they will forward info and they will call you. I made 10 attempts and they expect you to stand by your phone for hours and they leave a messsge. They denied my claim by sending people that speak very little English to your home.most are not qualified to do repairs or give proper results.. Joke

1 month ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Cathy

This is a different AHS. We started years ago and had numerous problems. Today we are so happy with AHS. We can do almost everything online which eliminates long holds on the phone. A+

1 month ago

Reply from American Home Shield

Hi Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Joseph

The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service. The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water heaters and pool pumps! The disallowed amount for code changes seems totally random. AHS does not itemize the repairs, they just tell you your co-pay is $xxx, take it or leave it.

2 months ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Marie

We’ve been pretty happy with American Home Shield with the exception of a recent experience, where a repair was completed only for us to learn a month later to have the same issue occur because it wasn’t done correctly the first time. As a result, we had to come out of pocket for another service fee, which I feel should have been covered by American Home Shield due to the fact that the issue was not resolved the first time. Instead of having a blanket process of requiring a service fee if more than 30 days, there should be a review on a case by case basis to make a fair assessment.

2 months ago

Reply from American Home Shield

Hi Marie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Elizabeth

I am a widow and I've been a AHS customer since 2018. Having the assurance that I am protected in emergencies cost money, but having peace of mind, priceless. It allows me not being preoccupied when something breaks and the burden of trying to find the right handy man for the job.

2 months ago

Reply from American Home Shield

Hi Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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David

I have had a generally overall good experience with American Home Shield. Their customer service when I have had issues has been positive and responded well. I have had good experience with their contractors with the exception of one. It took a multiple visits and contractors to fix one of my issues. In the end they got it done though. I do feel their monthly cost is getting a little high though, especially when there is the service fee attached.

2 months ago

Reply from American Home Shield

Hi David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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Jean

I have had a couple of really bad technicians sent by AHS. The worst one was from Appliance Care Experts (ACE) in southern Arizona. The technician was sent by AHS to repair our clothes dryer. The technician's name is Bryan. He told us he could not see because of his cataracts. He did not bring a light other than the one on his cell phone. He dropped his cell phone into out dryer when he had the dryer open to repair it and that cursed and cursed. He never repaired the dryer. He actually made it worse. He brought the wrong part. He sat down on the floor of our laundry room and cursed. In my opinion, AHS should not send ACE to anyone's home. The technician was about as far from an expert as I can imagine. The second worse technician was sent by AHS from Green to Clean. The technician did not correctly diagnose the problem (pool equipment) and he did not do the repair he claimed to have done. I beieve ASH is ruining ts reputtaion by senidng such incompenet technicans. Customers like myslef tell others about teh servbice tey have gotten. I have told quite a few people about these two compnaies.

2 months ago

Reply from American Home Shield

Dear Jean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Jeanine

We have had a home warranty with American Home Shield for over a decade. The majority of our experience has been very good until our most recent claim experience. The rep. assigned to repair our washer was extremely late, caused additional damage, and didn't complete the repair. The AHS rep promised either a Senior rep. from that company would come correct all issues or assign it to another company. Neither happened. The same rep. returned and stated nothing further could/would be done. Secondly, we bought a 4 year new home/new construction warranty/contract from AHS. The rep. we purchased the warranty contract from stated the 4 years would begin after 1 year in our new home due to everything was covered by the manufacture during the 1st year. However, we paid for the 4 years in full even though we were in our first year in our new home. The contract renewed just 3 years after our first year and we did not get 4 full years as the sales rep. promised and sold to us. Making us a year short of what we paid for and not ready to pay for a new contract year. If this would have been our first experience I would not have renewed and taken my business elsewhere. Since all prior experience has been excellent, I'm giving the company another opportunity to prove it will honor what was sold to us and hoping this past experience doesn't happen again.

2 months ago

Reply from American Home Shield

Hi Jeanine, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Lynne

Years ago when I first subscribed to your company, I had a really good customer service work with really good companies that you sent out. I’ve never had a problem. Of course when I didn’t have a problem since I was in real estate, I had a local rep call on our office that would work things out for me. When I move to another state, I put your policy on Each of the two houses that I have had here. In my opinion, the companies that you’re sending out are subpar. The last one you sent out had horrible ratings on the Internet that I only found by doing a search of them myself so needless to say I’m not impressed anymore.

2 months ago

Reply from American Home Shield

Hi Lynne, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Stacey

I am giving AHS a 3 and not a 0 ONLY because my latest experience was actually great. If the next one is equally as good I will take another survey and raise my rating. Unfortunately, up until then, for the past 3 years I have been very patient with AHS even though there was only one HVAC company available to me and they were absolutely horrible. He ripped me off and never did actually come back and do what he said he would do. Fire & Ice Heating & AC are the worst. As a former Realtor who offered the AHS warranty to my clients I had hoped for better service on the consumer side of things. My last experience renewed my faith in AHS and so far we have made it through the summer with no outages.

2 months ago

Reply from American Home Shield

Hi Stacey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Ora

They are a great help when it comes to unexpected repairs to the large household items!

4 days ago

Reply from American Home Shield

Hi Ora, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 1st, 2024

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Verified Customer

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Katherine

I'm so happy I chose to have a Home Warranty. Love this company. They respond quickly & thoroughly.

1 week ago

Reply from American Home Shield

Katherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Denise

Customer Service was quite helpful. The installation of my new washer and removal of my old washer was performed professionally and efficiently.

2 weeks ago

Reply from American Home Shield

Hi Denise, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 18th, 2024

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Verified Customer

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Richelle

I’ve been waiting for over a month to get my refrigerator service and every time they set the appointment they reschedule and say they’re waiting for a part. That’s been here for over four weeks. I feel like they’re avoiding to repair this refrigerator and my food is spoiling. I’m having to limit the amount of food I put in the refrigerator because it is being spoiled, so my opinion, I am extremely dissatisfied and disappointed with the outcome

2 weeks ago

Reply from American Home Shield

Dear Richelle, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Heather Garraway

Jessica, the AHS respresentative was professional, thorough, empathetic, patient, and polite throughout the phone conversation.

2 weeks ago

Reply from American Home Shield

Hi Heather, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Blanca

The quality of technician I get. Some technician have told me that the learned there stuff from YouTube. One time I received a technician to check my washing machine. After standing in front of the machine he stated " I think is the valves, but if that doesn't work you a 30 days for us to come back again".

2 weeks ago

Reply from American Home Shield

Hi Blanca, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Randy Weeda

Decided to accept HVAC up grade program. Contractor submitted request and found out later AHS didn't push it through. Then was told in email that if I was charged for the new sst

3 weeks ago

Reply from American Home Shield

HI Randy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

Very inconsistent, I was very pleased when they replaced my refrigerator, however other issues have not been addressed as efficiently. Their customer service is terrible, without out of country phone lines and agents who are very hard to understand. There is very little consistency in the level of professionalism of their techinicians

3 weeks ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Walter

The company is decent for cases which are simple; however, when getting parts with longer leadtime, this is not a good company to work with. They do not care about customer wait time as I have to wait from September to January just for a part to arrive.

4 weeks ago

Reply from American Home Shield

Hi Walter, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Emma

I have been with Home Shield for several years and I am very impressed with their service updates. I am very pleased with how they handled my claims a couple of weeks ago.

1 month ago

Reply from American Home Shield

Hi Emma,
We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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JANET

They use sub-par contractors. It takes them too much time to schedule an appointment so I usually end up paying for my own. When they do show up, I have had quite a few do horrific work - the way they word it to the insurance company, they won't pay for the work. So the contractor knows I will pay - and they give me no warranty discount, so they make more money. Some of them just do bad work and I end up paying for someone to come in and clean it up OR in the case of recently, their poor work created a major water issue in 2 units and it cost my insurance company $20,000 to clean it up - when all it would have taken was a $5 new part.

2 months ago

Reply from American Home Shield

Hi Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Iris

After multiple issues with our AC unit, they finally sent a company that diagnosed the problem and actually fixed it and not just put a bandage on it. They are quick to get the job done and complete.

2 months ago

Reply from American Home Shield

Hi Iris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Verified Customer

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Chris

Waiting on parts again...It was well worth it when we weren't told we had to find our own air-conditioning solution. Claiming that we could be reimbursed. Outside companies aren't going to honor that that aren't on your list. We got stuck paying for a blower motor. Despite what your advertisement says! Now, we wait again for parts for the dryer. Yay. 👎

2 months ago

Reply from American Home Shield

Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Marion

While the issue was fixed, going from contractor to contractor took too long. One contractor should be used that can repair everything not have limitations. I had to live out of a nice chest in summertime for almost 4 weeks or more.

2 months ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Kevin

I have had a really good experience with American Home Shield. The only part I don't like is there really is no such thing as emergency service. I wish you could get same day emergency service. I have found it takes days for service.

2 months ago

Reply from American Home Shield

Hi Kevin, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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Eliko

First person who came to review my washer issue was not able to address the issue correctly, in fact was inexperienced. When I advocated to have a second opinion, AHS sent a much more qualified technician who did fix my washer.

2 months ago

Reply from American Home Shield

Hi Eliko, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Terry

Sent out contractor United Air Temp who lied and said repairs were needed on AC and refill of coolant to the tune of 1500 which was a total lie. I requested a second opinion with another contractor American Group. There were honest found no leak, no need for 1500 worth of coolant etc stated just needed filters cleaned as remodel work contractor did some work with AC on when should have been off and said needed replacement of a coil and cleaning of coil. AHS tried to lie and side with initial con contractor. I had to call over 6 times and had to request supervisor call me. Still not fully resolved properly as they denied replacement of a coil stated by Autogroup that was truly needed but approved the con contractor request for 1500 of refill coolant (which was confirmed was not needed) that I would need to fork out of pocket after they paid their portion. I’ve been with them since 2007 but this time and last time there have been issues. Wasn’t like this before. I saw they were purchased by another company and I feel the service has went down and monthly payments and contractor service fees have went up

2 months ago

Reply from American Home Shield

Hi Terry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Richard

Had AHS for 28 yrs. Always very satisfied with the contractors. Moving from CA to OK some are not reputable contractors. Pool guy was paid his fee but he didn’t do the job and didn’t submit a report. I cannot get a refund until they get theirs (AHS). They shouldn’t pay until they get a report and confirm job was done.

2 months ago

Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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king cobra

We have had 2 issues , furnace and air conditioning the Townsend heating and air conditioning company were dispatched to our home and solved each issue. They were very professional and knowledgeable and did an excellent and timely job.

2 months ago

Reply from American Home Shield

Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Carolyn Miller

I am happy with the technicians who AHS has sent to me in the past, however, I am shocked at the large increase in my premium. I have been a member for a long time and have always made my payments on time. Isn't there a discount for loyalty and what about a senior citizen discount which would be very helpful. Also I have friends who have AHS coverage the same as mine but there premium is less as well as their deductible which I have never understood.

3 months ago

Reply from American Home Shield

Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 6th, 2024

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Verified Customer

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Shermeen

Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an email regarding your problem with a contractor. Great coverage with this company but it requires persistence to get things done in a timely fashion and some working knowledge of how this company works.

3 months ago

Reply from American Home Shield

Hi Shermeen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Matthew Lee Jr

As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted Evap Coil 1 pcs. as the 'Description of Work." The service request had items covered by AHS, and non-covered items, and I as the customer paid the $75 call charge, and $2,361.00 out of pocket. I had to contact the AHS, and the service provider multiple times to get a receipt and documentation of the work performed. It was also revealed that some items in the agreed service order were not provided although the service technician stated that all of the work was complete. As of now, I'm still waiting for documentation from AHS, and also require documentation from the service provider to detail all of the out-of-compliance work was completed.

3 months ago

Reply from American Home Shield

Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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James

Been with AHS since 2006. More good experiences than bad. Usually comes down to a refusal to pay for work. It is all over the phone. They make decisions that favor them. You have to call the provider to get them to diagnosis it so that it will be covered. When they have been good, they have been good. In a short time I had cooktop, oven/microwave combo and dishwasher plus two A/C units go out within two years. They did not balk on them. Premiums are going up. Not sure I can continue to pay.

3 months ago

Reply from American Home Shield

Dear James,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Simona Mack

We have had AHS for a little over a year now. The plan we have is comprehensive and the contractors have been pretty decent. Sometimes we have to follow up but the service provided has been good. The other company we had for our other home was absolutely the worst. In comparison we are extremely happy with AHS.

3 months ago

Reply from American Home Shield

Hi Simona, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Sharron

Several months ago myself and a company had a go around with AHS to get a problem solved before the warranty ran out on my hot water heater. Every time they or myself would call we would get a different foreign person to talk to and got a different answer. AHS installed a new hot water heater. Then it developed a problem. The manufacturer would cover the parts but not the labor. The company that installed it was willing to repair it but wanted to be paid for the labor. AHS gave us all kinds of answers including that company wasn't on their list of vendors when they originally sent them out. For an additional,$100 they wanted to send someone out to check the appliance and would decide if it needed replaced. We had two weeks before the warranty expired. Both the company and I called every day for two weeks and we got different answers each call. I was and still thinking about changing insurance. Neither of us could really understand the people we were talking to.

3 months ago

Reply from American Home Shield

Dear Sharron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Penny

I liked how fast they back to me, and how fast they replaced the washer.

6 days ago

Reply from American Home Shield

Dear Penny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Steven

The staff is very professional and knowledgeable concerning the process.

6 days ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Steven. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Trazanna

Friendly staff that are eager to find support for the clients needs.

6 days ago

Reply from American Home Shield

Dear Trazanna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Todd

Our service provider Abe from All Home Appliance was outstanding

6 days ago

Reply from American Home Shield

Dear Todd,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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John

Having trouble getting the water dispenser repaired on the refrigerator. Hopefully by the end of this week.

6 days ago

Reply from American Home Shield

Hi John, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Sherri

I had a claim and everything went very smoothly for me to purchase new washer

1 week ago

Reply from American Home Shield

Dear Sherri,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Sherry Larson

Excellent customer service. You can actually talk to a person and not a robot.

1 week ago

Reply from American Home Shield

Dear Sherry,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Melvin

I paid you'll 139.00 to get my ice maker checked and the repair said there was nothing he could do. Money wasted.

1 week ago

Reply from American Home Shield

Melvin, We appreciate the feedback! If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 23rd, 2024

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Catherine

Customer Relations is very professional and all the professional service companies have been great with scheduling to fixing the issues.

1 week ago

Reply from American Home Shield

Thanks, Catherine. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Shavar

I don't know if they have to give different companies however, I wish they would keep using or ask if we have a preference.

2 weeks ago

Reply from American Home Shield

Thanks Shavar. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Jennifer R

I was charged a fee for a company to come and repair my garage door which came off the track and the technician did not even go in the garage. He took one look at the door and said that it was not covered and he left. I was charged $125 for less than two minutes. Ridiculous. I will not be renewing this contract.

3 weeks ago

Reply from American Home Shield

Hi Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

American Home Shield did not repair my appliance like they state in their contract. In fact, they denied my claim based upon a refrigerator door gasket which had nothing to do with my original claim of my refrigerator not cooling to a correct temperature.

3 weeks ago

Reply from American Home Shield

Hi Paul, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Daryl

They collect payments from customers, when the customers have a service call. They say that the issue is existing . They file false reports on the service tech that they sent out. No where in the report that the problem is existing

4 weeks ago

Reply from American Home Shield

Hi Daryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Lesley

This is the absolute worst company ever! Customer service reps are terrible to deal with, as if they have a script to read from and don’t deviate from that script to address or even acknowledge your concerns. All they say is “mmhmm, upon checking….” The service technicians they have wrong for them is even worse.

4 weeks ago

Reply from American Home Shield

Hi Lesley, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

American Home Shield Reviews