American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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Maya

I am satisfied with the services I have been provided so far.

3 weeks ago

Reply from American Home Shield

Hi Maya, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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John

I like professional people & fast response

3 weeks ago

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Anna

I didn't like the rules we had to wait thirty days to get our check.

4 weeks ago

Reply from American Home Shield

Hi Anna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Patricia A Smith

Timely, efficient, and professional service.

4 weeks ago

Reply from American Home Shield

Hi Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Lois Greenville, NC

I like that my issue was immediately addressed and referred for service by American Home Shield. While I felt the service technician solved the problem with my heating system, it did require two trips. I had to wait from Thursday to Monday for the technician to return. I was without heat on some cold evenings. In the end, my problem was solved to my satisfaction. Neither the AHS telephone contact or the A-Us telephone contact were sympathetic to my situation. All's well that ends well might be said.

11 months ago

Reply from American Home Shield

Dear Lois, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 20th, 2023

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Verified Customer

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Joan Mobile, AL

Usually easy to use. Overseas call center poorly informed of anything other than is this the last 4 of your card number. The dispatch I has now taken me 4 calls to get a contactor who could handle my issue. I set up a claim Saturday online & it disappeared. Called Monday morning & gave name of company from online Saturday but not in system. Contractor does not do gas. Called back as contractor stated they are not licensed to do gas. I was told I was set up with yet another contractor. Never received email/ text so Called back. Sure enough it was not set up with a new contactor. Finally that person did set up with new contractor. I have now been without heat, hot water or use of my stove for 4 days. Less than good service. Also the 2nd the last person I spoke to on the phone was very rude. No wonder he did not set up the dispatch.

11 months ago

Reply from American Home Shield

Dear Joan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Robert San Antonio, TX

The initial repair only lasted four hours before it had to be repaired again. The company was notified and they immediately sent someone out to complete the repair. There have been no other issues with the repair and the equipment works fine.

11 months ago

Reply from American Home Shield

Dear Robert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 14th, 2023

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Verified Customer

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Nancy Dickens

American Home Shield provides outstanding customer service and is always there to help me save money on my HVAC and appliance repairs and utility bills. Also, AHS has a great home warranty and it replaced my HAVC, hot water heater, and ceiling fan with good quality products when they couldn't be repaired.

11 months ago

Reply from American Home Shield

Dear Nancy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Judy Clark Gulfport, MS

American Home Shield replaced our 13 year-old washer and dryer when they couldn't be repaired. I was very happy with the choices I was given in the selection process. There was someone from AHS, Maria, called me evey day until to update me on the progress! Very happy with AHS!!

11 months ago

Reply from American Home Shield

Dear Judy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Rachel Austin Reno, NV

So far everything has been really good. The professionals they assigned were good and prompt. I’ve had a few claims this year and now they raised my price by $10 a month. That’s my reason for 4 stars. Both things that broke and needed to be replaced were less than 6 years old! I use it and then like all insurance companies, they raise my rates. I referred multiple family members and now I don’t know that I can recommend them as highly.

11 months ago

Reply from American Home Shield

Rachel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Eileen Rice Rougemont, NC

The ease with which service can be scheduled and professionalism of the technicians who come out to provide the service. I just wish I had remembered what all is covered by our policy before calling for outside help with A/C and plumbing issues a few months ago!! It would've saved us a bunch of money!

11 months ago

Reply from American Home Shield

Dear Eileen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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Terry Martin Pittsburgh, PA

My wife and I love the service how everybody was so helpful. The technicians for servicing our appliances were always on time and very professional. When we called your company, they were all very helpful in helping us solve our problems, great job. Making arrangements for new appliance was done very well and we are completely satisfied . Thank you soon much

1 year ago

Reply from American Home Shield

Dear Terry, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Sadiq TX

We got a lifesaver in AHS and are happy with their customer facing team representative's and the online app to request service. The service providers are very professional and are able to fix most of the issues reported. If there are any parts, further authorizations needed it adds to the time it takes to address but the job is completed to satisfaction. Kudos to American Home Shield. They are a must have for a property or home owner!!

1 year ago

Reply from American Home Shield

Dear Sadiq, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Mike Clark Bakersfield, CA

So I have been using AHS for about two years and have had great success with their venders. The venders contact me via text with updates as well as AHS to confirm appointments. Sometimes the wait time from inspection to repair takes longer than I like but the text with updates allows me to remain calm. I have recommended them to others and I feel their fee structure gives me options.

1 year ago

Reply from American Home Shield

Dear Mike, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Lori Spring, TX

I like being protected. I don't like some of the technicians that get sent out. On my hot water heater, the technician did not listen to me. So I ended up paying out of pocket for a new one. I submitted a claim to AHS but never heard anything back. That was disappointing. I had documentation and the water heater was over 15 years old. It wore out but the technician said it was caused by lighting or something and burned the circuit. Not true.

1 year ago

Reply from American Home Shield

Dear Lori, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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M J Smith Brandon, FL

I've had AHS coverage for over 20 years and they've never let me down. I like the majority of the companies that they select for my repair services and on the very few occasions that there's been a problem with a particular repair company, AHS has fixed that situation too. Over the past 20 years, my AHS coverage has been flawless, including my most recent problem with a garbage disposal. I've recommended AHS to mulitple friends.

1 year ago

Reply from American Home Shield

M J, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Robert Portland, TX

AHS is great and I wouldn't be without it. I'd like to see them be a little faster is all -- that would get them five stars from me. When my AC broke a couple months ago I was dealing with 100+ degree temps for almost three days before a service technician contacted me. Of course, HVAC companies were really busy then, so maybe it wasn't their fault entirely. But I had a similar wait time for a dishwasher repair a few years back. I can do dishes by hand for three days. I was less able to handle the heat. Buying a couple of small window AC units helped, but that cost more than the eventual repair would have, so this time I'd have come out ahead by just calling someone and paying out of pocket.

1 year ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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ELI NIEVES San Antonio, TX

I have been with AHS since 2006. I currently have two homes covered under policy, and they have been paramount to maintain my properties in top shape. The services have gotten much better with the increase in contractor competence. Usually I get an immediate response with most professional visits on the same day. I have no complaints with their customer services and their professional contractors have been exactly that, professional.

1 year ago

Reply from American Home Shield

Dear Eli, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jerry Dallas, TX

We have been with AHS a long time. We are very pleased. We appreciate the Customer Service Representatives’. At times, we are greeted by a Representative which there is a language barrier and we work together until we figure it out. The contractors we are scheduled with are wonderful. We recommend AHS to all our family and friends and have sent and will continue to refer potential customers to AMH.

1 year ago

Reply from American Home Shield

Dear Jerry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Sung Bae Irvine, CA

I used AHS' website to create a service request. The transition was quick and smooth - The assigned service provider (United Garage Doors Inc.) was also promptly responding and contacting me for resolution, and didn't mind putting extra effort to take care of my trouble as early as possible. I am much grateful and completely satisfied with the overall services from AHS and its affiliated service provider. Thank you so much!!

1 year ago

Reply from American Home Shield

Dear Sung, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Neshia Barnett Glen Burnie, MD

Great service - over the phone and the contracted techs that were sent out to address my washer issue. Tech made a recommendation to replace it after it was beyond repair, and American home shield approved it within mins. I’ve already recommended AHS to friends ! The washer arrives days ahead of schedule and was set up in less than 30 mins! 10/10 I highly recommend !

1 year ago

Reply from American Home Shield

Neshia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Paula Stevensville, MD

Appliance First did an excellent job of communication with me and installing my new cooktop that had to be replaced. I was not happy when i received a message that American Home shield could not find an installer and I would have to find one on my own. Appliance First was assigned to my job after I first reported my cooktop shorted out. I had to spend two hours with different people on the phone trying to get a dispatch work order assigned to have him install the cooktop. In he end I was very pleased but getting there was not a good experience.

1 year ago

Reply from American Home Shield

Dear Paula, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Dawn Rockford, IL

So far I am very happy that I have AHS. Just bought my first house and have already had a few service calls and all were handled efficiently and without issue. I love that I have more peace of mind knowing AHS has my back and won't nickel and dime me or dispute legitimate repairs. I'm hopeful it's not just the "honeymoon period" and the great service will continue!

1 year ago

Reply from American Home Shield

Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Melissa Charlotte, NC

The knowledge of the contractors to analyze the problem in a matter of minutes. They asked the questions and were very patient in listening to the answers from us elderly. From that they knew that the call for what they were here for was wrong. They called back and had the right people for the job come in. Kind, and patient with us old folks. Trust Worthy!

1 year ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Percy Orlando, FL

The few times that I’ve called the situation has always been professional. Resolution seems to be the priority. When I called even for a problem that wasn’t fixed the first time they were apologizing and eagerly wanted to rectify it. I honestly have no negative issues with American Home Shield. But they ought to instilled within their protocol that they ask for payment after either situation: new customers existing customers. New customers should be told after the program has been explained and existing customers after they fully explain in detail about their problem.

1 year ago

Reply from American Home Shield

Dear Percy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Rosemary Champlain Henderson, NV

Wonderful experience. I needed my ac unit serviced. Made the appointment about 8:30 pm. The next morning the ac company called to schedule the appointment for the next day! I had to put it off one day due to a previous commitment. The next day, right on time, my tech showed up and had me up and running within an hour. This was my first experience with a home warranty company and I couldn't be happier! Thank you!

1 year ago

Reply from American Home Shield

Dear Rosemary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Margaret Wilmington, NC

I am extremely pleased with American Home Shield! They did what they advertised. From the quick response of having my washer inspected, condemned, and subsequently replaced, I was amazed at how timely and convenient the process was. I also appreciated the great selection I had to choose from and the option of receiving cash. All of interactions with AHS personnel were professional and courteous. I highly recommend AHS!

1 year ago

Reply from American Home Shield

Margaret, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Marjorie Lumberton, NC

1 year ago

Reply from American Home Shield

Marjorie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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T Dingle

Since I switched from my previous warranty company to American Home Shield, I have to say that things have been much nicer. Interacting when necessary has never been easier. If I have a repair that needs to be completed, I simply use the application, and then I’m contacted the same day. There is no hassle and the team is always willing to help. I’m glad I made the switch.

1 year ago

Reply from American Home Shield

T Dingle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Joan Borysenko

My refrigerator was leaking water intermittently an also had trouble with temperature control- it was freezing things in the refrigerator. American Home Shield set up an appointment promptly. The technician called and also emailed to get the model number of the refrigerator and a complete description of the problem. The tech came on time and did a fabulous job. We were delighted with his expertise and professionalism. It's so hard to find a good tech who comes on time, communicates, and fixes things right...without fleecing you! What a pleasure to have AHS do that for me.

1 year ago

Reply from American Home Shield

Dear Joan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Jeannine Rockville, IN

I have had to use my warranty on several occasions and have not had any problems whatsoever. The repair persons are always polite and explain everything about the problem When they replace parts they always show me the broken part or parts when they are finished. American Home Shield has saved me a LOT of money. Great company and worth every penny.

1 year ago

Reply from American Home Shield

Jeannine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Violet Racine, WI

It was the first time I had to use it. It was a great experience, they came within a reasonable time, fixed it right away. The man was very easy to deal with. Explain everything he had to do. It is the best thing I have bought, the peace of mind is worth it. I would recommend this service . I told my son and daughter about UT and they bought have bought it. Thanks again

1 year ago

Reply from American Home Shield

Dear Violet, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Christopher Waipahu, HI

American Home Shield gives me piece of mind. I worry less about being stuck paying a large bill to repair or replace one of my home appliance and/or home systems. It was simple and easy to sign up for coverage and the monthly cost is reasonable. Fortunately I've only had to make two repair requests. Repair requests are quick and easy to submit online and allow you to choose when the technician will come out. One repair request resulted in the appliance being unrepairable and AHS made it so quick, easy and simple to replace the appliance. I definitely recommend AHS.

1 year ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Matthew Fisher Burlingame, CA

Our old washer started acting up and jammed the door; AHS sent a technician that was supposed to come 1 week later, but they cancelled because the technician got sick. I called AHS and they quickly resolved the issue and send another technician two days later. The technician diagnosed the issued, but recommended replacing the washer. We went and purchased a new washer and AHS reimbursed us for a large portion of the cost of the machine.

1 year ago

Reply from American Home Shield

Dear Matthew, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Bernard Roanoke, VA

The service by AHS was excellent and speedi. I did not like the service by SEARS. They were slow. They waited till the last minute to alert me that the service on my refrigerator would be extended another 2 weeks. This was for a refrigerator replacement circuit board that blew July 3, 2023. After sending 2 service men at different times and having to reorder part 2 times and giving me a July 31, 2023 repair date. Sears then sends me a text July 29, 2023 that my service date has changed to August 15, 2023. I was not happy.

1 year ago

Reply from American Home Shield

Bernard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 8th, 2023

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Verified Customer

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Susanne Argyle, TX

I've been with American Home Shield for over a year now and am amazed how much time, money and headaches it saved me. As a single female, all I have to do is call them and they take care of the rest. No researching companies and reviews, just fast reliable service. Had numerous appliances fixed/replaced. Extremely fast, friendly and accurate. Highly recommend this company.

1 year ago

Reply from American Home Shield

Dear Susanne, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Kerry Davidson Houston, TX

So far I have had a great experience with Home Shield. They have fixed my washer and AC within a reasonable time and customer service is always available and friendly. I have only had to pay the "deductible" that is required and the rest was paid for without issue by the warranty. I am very happy with this company and look forward to continuing our customer/provider relationship

1 year ago

Reply from American Home Shield

Dear Kerry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Kevin Shankle

Prompt service, with great results. I've never been denied a claim in the 13 years I've been a customer. I have gotten replacements for the AC, furnace, range, dishwasher, garagedoor motor and belt, and a hot water heater. This doesn't include how much I've saved in repairs as well. The monthly price has gone up quite a bit over the years, but in the end you make a lot of your money back in the claims.

1 year ago

Reply from American Home Shield

Kevin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Crickett Doogan Woodstock, GA

The air conditioner unit was fixed by May heating and Air ! We highly recommend this company! The repair man went behind his work and helped us with understanding the unit! The best experience we have had on our air conditioner in a lot no long time! We highly recommend this company for all the heating and air conditioning problem they deserve more than just 5 Stars!

1 year ago

Reply from American Home Shield

Crickett, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Nicole Browne Dallas, TX

Having AHS is peace of mind when it comes to a breakdown of an appliance, pipes, or AC. I can make a call and it will get taken care of. I am not always pleased with the 1st company they select for me and I have to request another the reps have been good about finding someone that will work with my schedule and need. All in all the job was performed right the first time and to date never had to recall a company back out.

1 year ago

Reply from American Home Shield

Dear Nicole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Inez Miami, FL

I like that AHS was able to service our problems right away to fix our problems. The only problem that I have a problem was the tech. wanted to charage me almost $400.00 for a pound and half for freon which he said we need for my A/C unit which I thought that AHS shough be included with the service call. Which he said it wasnt covered I told him no not at this time and left it at that. But I pay a monthly fee that again when a tech. is sent out it should have been covered or discounted fee.

1 year ago

Reply from American Home Shield

Inez, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Tim Littleton, CO

AHS is very responsive and quick to assign vendor when you file a service order, and the work of their vendors has generally been good. On most recent claim the first service provider misdiagnosed the problem and said he couldn’t do that work, but AHS assigned a second provider immediately and he was able to find the real problem and fix it; a few days delay but a good resolution. The online system is easy to use but it could benefit from more ability to provide specifics about claim. If your problem doesn’t fit exactly with the handful of options, your claim may get assigned to the wrong specialty of vendor.

1 year ago

Reply from American Home Shield

Tim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jerry R. Ditter Lincoln, NE

AHS has been my lifesaver for over 4 years. When you own an older home, the chances of any system failing are great, and the cost is insane. AHS has had my back with: dryer, hot water heater, dishwasher, refrigerator, stove and oven, and more plumbing line clean outs then thought possible. A few calls have taken multiple visits to fix, but AHS has stuck with it to completion.

1 year ago

Reply from American Home Shield

Dear Jerry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Thomas Harden Clovis, NM

I like that my repairs were done with the service fee as my only expense. I have had trouble getting the service person or company that I want and trust. There was one time I was not pleased with the service provided by the company that was assigned to me, and I had trouble "not getting them again" when I needed another service. I refused to let them come again when they were assigned to me. It would be very helpful if I could choose from available providers rather than having someone assigned that I do not want.

1 year ago

Reply from American Home Shield

Thomas, Thank you for your feedback!

Jul. 10th, 2023

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Verified Customer

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H T Hampstead, NC

Overall great response times and service contractors. One issue with open claim for over 2 months due to contractor lack of availability, waiting 2 weeks for initial appointment, 1 week for them to place order of parts, 1 week to call to schedule repair after receiving parts, 2 week wait time for appointment availability with parts. Arrived for repair and unable due to issues which were identified during initial appointment 6 weeks prior. Another 2 weeks before they could return with appropriate staff to complete repair. Still waiting, open item. During this time AHS has been unwilling to change contractor and is not holding to SLA and required timelines for contractor actions.

1 year ago

Reply from American Home Shield

HT, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Melissa Baton Rouge, LA

I like the piece of mind AHS provides. We had a period of bad luck with our appliances, and AHS’s contractors were promptly there each time to repair the issue. Our refrigerator required replacement, and the claim process was easy to navigate. We opted for store credit towards a purchase at Lowe’s instead of a replacement. The reimbursement value was reasonable, and the electronic gift card was delivered the next day. We’ve had an excellent experience with AHS!

1 year ago

Reply from American Home Shield

Dear Melissa, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Marc Macaltao

I am overall happy with AHS services and I love the transparency. I would like to state that the HVAC company that AHS is contracted with is ethical (I researched and compared ) and this speaks loudly as to how AHS conducts their business. I expect to keep AHS services for peace of mind, albeit I hope for more expanded coverage for complete peace of mind and minimal out of pocket expenses. More power AHS !!!

1 year ago

Reply from American Home Shield

Marc, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

star star star star star

Paul Scicchitano Brandon, FL

I was skeptical at first but American. Home Shield has been nothing short of amazing. I found the company to be easy to deal with and dependable through my recent AC problem. A technician had to come out several times to fix the problem. The unit has been working perfectly for the past two or three weeks since the technician’s last visit. Thank you for great service.

1 year ago

Reply from American Home Shield

Paul, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Anthony NA

1 year ago

Reply from American Home Shield

Hi Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Henry Washington, DC

I like that when I put in a claim, I got a response and a contractor in a timely manner. I have been with other companies and their service was terrible. In one case I had to wait several days to be contacted by a contractor and then when they finally came, I had to wait for over 45 days for them to take care of the problem. My realtor told me that AHS was reliable and so far, she has been right. The cost for service is a little higher than other home warranty companies that I have used ($100 vs $75 or lower) but overall, it's worth the extra cost. I wasn't aware that AHS offered incentives to writing a review and to receive such a thing would have been nice.

1 year ago

Reply from American Home Shield

Henry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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