American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Verified Customer

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Karen

I would let people know to inquire about the vendor being assigned to them. I would suggest the following: 1. Is the vendor up for renewal/certification with American Home Shield within the next month? The reason being, AHS did this to me and prolonged my a/c repairs without any remorse for their actions. 2. If you want to speak to a supervisor, good luck!!! If and when a supervisor calls, you must be on standby and drop everything to receive the call. If you missed the call (even when they called outside of business hours), there is NO way to get a supervisor on the line. 3. Get all names when speaking to someone. Everyone you speak to will give you different information and sometimes contradict what other AHS representatives have told you. Even the supervisors gave me wrong information. 4. If AHS says they are going to do something, stay on top of the situation. 2 AHS suoervisors said they were going to do something and never did. It was documented in AHS notes of what needed to be done. It wasn't until I called the 3rd time and spoke to someone about the situation that it was finally taken care of. 5. You will have to do ALL the calling to find out the status of the situation with AHS. The vendors are really good about communicating with you about their status. Unfortunately, the vendors do not have control when it is AHS's doing. Overall, when AHS does their job, things go well. Unfortunately, I have had it where it didn't.

3 months ago

Reply from American Home Shield

Hi Karen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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king cobra

We have had 2 issues , furnace and air conditioning the Townsend heating and air conditioning company were dispatched to our home and solved each issue. They were very professional and knowledgeable and did an excellent and timely job.

3 months ago

Reply from American Home Shield

Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Carolyn Miller

I am happy with the technicians who AHS has sent to me in the past, however, I am shocked at the large increase in my premium. I have been a member for a long time and have always made my payments on time. Isn't there a discount for loyalty and what about a senior citizen discount which would be very helpful. Also I have friends who have AHS coverage the same as mine but there premium is less as well as their deductible which I have never understood.

3 months ago

Reply from American Home Shield

Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 6th, 2024

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Verified Customer

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Shermeen

Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an email regarding your problem with a contractor. Great coverage with this company but it requires persistence to get things done in a timely fashion and some working knowledge of how this company works.

3 months ago

Reply from American Home Shield

Hi Shermeen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Matthew Lee Jr

As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted Evap Coil 1 pcs. as the 'Description of Work." The service request had items covered by AHS, and non-covered items, and I as the customer paid the $75 call charge, and $2,361.00 out of pocket. I had to contact the AHS, and the service provider multiple times to get a receipt and documentation of the work performed. It was also revealed that some items in the agreed service order were not provided although the service technician stated that all of the work was complete. As of now, I'm still waiting for documentation from AHS, and also require documentation from the service provider to detail all of the out-of-compliance work was completed.

3 months ago

Reply from American Home Shield

Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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James

Been with AHS since 2006. More good experiences than bad. Usually comes down to a refusal to pay for work. It is all over the phone. They make decisions that favor them. You have to call the provider to get them to diagnosis it so that it will be covered. When they have been good, they have been good. In a short time I had cooktop, oven/microwave combo and dishwasher plus two A/C units go out within two years. They did not balk on them. Premiums are going up. Not sure I can continue to pay.

3 months ago

Reply from American Home Shield

Dear James,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Simona Mack

We have had AHS for a little over a year now. The plan we have is comprehensive and the contractors have been pretty decent. Sometimes we have to follow up but the service provided has been good. The other company we had for our other home was absolutely the worst. In comparison we are extremely happy with AHS.

3 months ago

Reply from American Home Shield

Hi Simona, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Sharron

Several months ago myself and a company had a go around with AHS to get a problem solved before the warranty ran out on my hot water heater. Every time they or myself would call we would get a different foreign person to talk to and got a different answer. AHS installed a new hot water heater. Then it developed a problem. The manufacturer would cover the parts but not the labor. The company that installed it was willing to repair it but wanted to be paid for the labor. AHS gave us all kinds of answers including that company wasn't on their list of vendors when they originally sent them out. For an additional,$100 they wanted to send someone out to check the appliance and would decide if it needed replaced. We had two weeks before the warranty expired. Both the company and I called every day for two weeks and we got different answers each call. I was and still thinking about changing insurance. Neither of us could really understand the people we were talking to.

3 months ago

Reply from American Home Shield

Dear Sharron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Mitch

The service people that came were good but it took roughly 3 weeks for them to come which is way too long

6 days ago

Reply from American Home Shield

Dear Mitch, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Verified Customer

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Marco

Service is been great all my service calls have been complet.

6 days ago

Reply from American Home Shield

Hi Marco, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Sheryl

Getting way too expensive. Not additional choices if don’t want to use vendor they have

1 week ago

Reply from American Home Shield

Dear Sheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Rick Patton

service was fast and professional they showed up the next day

1 week ago

Reply from American Home Shield

Hi Rick, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Jeff

Quick response, great service. They service people they sent were excellent.

1 week ago

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Chuckery

Good service, contractor and then got the job done ,will please

1 week ago

Reply from American Home Shield

Dear Chuckery,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Jedidiah

Quick service when you need it. Just waiting on a ceiling patch

1 week ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jedidiah. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Samantha

Fast response and assignment of technician. Technician was very friendly and knowledgeable.

1 week ago

Reply from American Home Shield

Dear Samantha,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Holly

Fast, easy, and great people on the phone and the ones who come to the home for the work.

1 week ago

Reply from American Home Shield

Dear Holly,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Johnny Rodriguez

It's worth the investment, since major appliances could be very expensive to replace and this coverage seek to repair, if not repairable can be replace to something similar.

6 days ago

Reply from American Home Shield

Dear Johnny,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Leslie

We have had this company for years for our primary residence and our rentals. This was the best decision we ever made.

3 weeks ago

Reply from American Home Shield

Leslie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Neil

Always quick service when we need it. We were able to get our service calls completed in a timely manner.

3 weeks ago

Reply from American Home Shield

Thanks, Neil. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Taquetta

I love the prompt service. They get right to it and complete it as fast as possible. The job is always a thumbs up!!

4 weeks ago

Reply from American Home Shield

Hi Taquetta, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Nakesha

The plumber had none of the parts to fix the issue. Then, after a second opinion, I found out that none of the parts needed to be replaced at all. Everything was flushed out and worked fine. So the plumber simply chose to be lazy and do no work when he showed up, causing me to be out of $75 for no reason.

4 weeks ago

Reply from American Home Shield

Dear Nakesha, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Denise

Customer Service was quite helpful. The installation of my new washer and removal of my old washer was performed professionally and efficiently.

1 month ago

Reply from American Home Shield

Hi Denise, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 18th, 2024

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Verified Customer

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Richelle

I’ve been waiting for over a month to get my refrigerator service and every time they set the appointment they reschedule and say they’re waiting for a part. That’s been here for over four weeks. I feel like they’re avoiding to repair this refrigerator and my food is spoiling. I’m having to limit the amount of food I put in the refrigerator because it is being spoiled, so my opinion, I am extremely dissatisfied and disappointed with the outcome

1 month ago

Reply from American Home Shield

Dear Richelle, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Heather Garraway

Jessica, the AHS respresentative was professional, thorough, empathetic, patient, and polite throughout the phone conversation.

1 month ago

Reply from American Home Shield

Hi Heather, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Blanca

The quality of technician I get. Some technician have told me that the learned there stuff from YouTube. One time I received a technician to check my washing machine. After standing in front of the machine he stated " I think is the valves, but if that doesn't work you a 30 days for us to come back again".

1 month ago

Reply from American Home Shield

Hi Blanca, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Randy Weeda

Decided to accept HVAC up grade program. Contractor submitted request and found out later AHS didn't push it through. Then was told in email that if I was charged for the new sst

1 month ago

Reply from American Home Shield

HI Randy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

Very inconsistent, I was very pleased when they replaced my refrigerator, however other issues have not been addressed as efficiently. Their customer service is terrible, without out of country phone lines and agents who are very hard to understand. There is very little consistency in the level of professionalism of their techinicians

1 month ago

Reply from American Home Shield

Hi Paul, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Walter

The company is decent for cases which are simple; however, when getting parts with longer leadtime, this is not a good company to work with. They do not care about customer wait time as I have to wait from September to January just for a part to arrive.

1 month ago

Reply from American Home Shield

Hi Walter, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Alice

I had one experience where the service person didn’t solve my problem. It was then taken care of. So, far I’ve been pleased with service.

1 month ago

Reply from American Home Shield

Hi Alice,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Oct. 7th, 2024

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Verified Customer

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Romeo

AHS is really a great company. They are there when you need them. Quick response and takes care of your qualified needs!

1 month ago

Reply from American Home Shield

Hi Romeo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Michele

Love it I’ve been a customer for years I will stay with them indefinitely. The contractors arrive quickly Nd are very thorough

1 month ago

Reply from American Home Shield

Hi Michele, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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Charles

We have had AHS for over 12 years. They are a complicated company to work with. We have issues every time we submit a claim, but most of the time everything works out…it just takes an extended amount of time to get to that finish line.

2 months ago

Reply from American Home Shield

Hi Charles, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2024

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Verified Customer

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Clyde G.

I like the quick response on most problems. I disliked the procedures or process you had to follow for replacing an HVAC unit. Takes to long. Skiped AHS and replaced at my own expense.

2 months ago

Reply from American Home Shield

Hi Clyde, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Maggie

Submitted a service request on 4/29 for my microwave. It is now 9/3 and the repair is not done. Service provider kept cancelling the day of the appointment resulting in a rescheduled appointment at least 2 weeks later. No other service providers available in my area. Now this service provider says they no longer have technicians in my area. AHS does not actively communicate or follow up on service request status. I plan on cancelling my warranty and demanding that they refund me for 4 months of premium payments because they have not been able to complete this request. If you live in a remote or rural area, do not use AHS. They don’t have service providers, but they are happy to continue taking your money for premiums.

2 months ago

Reply from American Home Shield

Hi Maggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Robert

Your prices have steadily increased over the years , while many things I have inquired about are not covered . Recently , you guys have sent companies out to repair the refrigerator . After three visits and paying you three time the same problem still hasn’t been fixed ! We haven’t received any follow up from you guys regarding this problem either !

2 months ago

Reply from American Home Shield

Hi Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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JP

American Home Shield is Anything BUT AMERICAN! The only time I spoke with someone in the U.S. was when I signed up. All the call reps I spoke with were in the Philippines and was hard to understand or get a point across. My problem took 8 months to get resolved. There was always miss communication or no communication between American Home Shield , the Contractor and The customer. If it weren’t for me being consistent on what was going on who knows how long my problem would have gone on. The contractor diagnosed and installed the new unit with no problem but was given a hard time when requesting the new unit.

2 months ago

Reply from American Home Shield

Hi JP, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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MIKE L

I recently had a serviceman over at my home to repair my oven. He said the oven is working properly. He also told me he would call or contact me within two days to see if my oven was working properly. He did not call back and it has been more than a week.

2 months ago

Reply from American Home Shield

Hi Mikel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Michelle

Disappointed with this home warranty company concerning coverage for repairs for my AC . I have been a customer with coverage for almost 20 years. I have had the unit repaired at least two to three times during the duration . The fee for service call, went from 45.00 to 125.00, per visit, which used to cover whatever the issue was. This year my AC stopped getting cool so I placed a service call to AHS. I paid the $125.00 for the service call only to be told I would need to pay an additional $ 1250.00 (my portion) of the bill to get my AC repaired. That’s twelve hundred and fifty dollars, that is not in my budget.

2 months ago

Reply from American Home Shield

Dear Michelle, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Angelica

We had the worst knowledge with AHS. Our AC unit needed to be replaced because it was leaking gas and had other issues (22 years old unit). AHS refused to replace it even though the company they sent to repair the AC unit agreed that our AC unit needed to be replaced. Be aware that your old appliances will never be replaced by AHS. AHS purchases parts ol l of appliances that are no longer available to the public and make every effort to repair your old appliances. Nevertheless, the repair cost falls on you to pay the repair company contracted by AHS. We ended up not agreeing with their shady practice and replaced our AC unit on our own. I do not recommend their services.

2 months ago

Reply from American Home Shield

Hi Angelica, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Tammy

Just wish they would listen when we tell them about vendors that are trying to make money off the customers and not fixing the problem. Spent a lot of money on air conditioner. Breaks down every month during the summer

2 months ago

Reply from American Home Shield

Hi Tammy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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Ryland

American Homesheild is a complete scam and I’m letting all the people I know on social media how you take advantage of customers. I had a plumbing issue and reached out to you for serves. I explained I needed a snake to clear main drain. You sent AJ pllumbing to my house who have been there on multiple occasions. I answered the door he said what’s the problem? I said the same and need you to snake. He said I have to call my office for approval. I said why didn’t you get that before coming here. He never stepped foot in my house. I waited for him while I called you. Went back to the door to let him in and he took off with no explanation cci explained what happened to you who didn’t seem very interested in helping me. Saying we have to wait fo hear from them. Not to mention it took a week to get the appointment. I called you again to request another vendor and you had none. I the. Requested that you never send AJ plumbing to my house again. I also requested a full refund which you denied me the. Decided to give me 50% back which is unacceptable. I was forced to spend $500 on a plumber to come and fix the problem you wouldn’t fix. I will have my attorney to reach out for my reimbursement and the aggravation and stress you have caused me. I am looking for another home warranty company to handle my needs if this is not resolved. I GIVE YPU A NEGATIVE 5 As a rating

2 months ago

Reply from American Home Shield

Hi Ryland, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Slick

There is nothing good I can say about AHS over the last 3 years. I cancelled all 4 of my contracts. The last straw was when one of the AHS vendors said is would cost $5000 to fix a leak. After I cancel my policy, partly because of this interaction, I called a local leak detection company. After they located the leak I called a local plumber. The total to find and fix the leak was less than $600 and it was completed in 4 days from initial contact. I have other (documented) examples of how terrible AHS is. My advice is to save your money and not waste it on American Home Shield. They use the lowest priced and least skilled vendors and they will make up reasons to not cover your claims.

2 months ago

Reply from American Home Shield

Hi Slick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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John

If I could have left a zero rating I would have. We have problems with our Air Conditioner cycling on and off all summer. The last time was for 9 hours during the day. A & R Complete Services was out 3 times. Problem was never fixed. However, the real reason for the no star rating is their complete lack of communication and cooperation when they were asked to come out a 4th time. According to American Home Shield they accepted the return visit, but despite us leaving countless messages to call us back at a certain number they never called us at that number. They kept calling a different number. We even told American Home Shield to remove that other number from our account. They never set up an appointment with us. We called American Shield numerous times to complain and they called as well. A & R also ignored them. We asked American Shield to set us up with someone else but that request was refused as well. Terrible service between the vendor and the insurance company.

2 months ago

Reply from American Home Shield

Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Neruh

The ease of getting a service request done has been one of the best aspects. The piece of mind of having the coverage is invaluable. Very happy with AHS.

2 months ago

Reply from American Home Shield

Hi Neruh, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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Brent

Have been a paying customer for years and have never been 100% satisfied with them. Depending on what you need, you will sit on hold for a long time and when you do talk to someone, for me, it is very difficult to understand their dialect. My most recent a/c encounter…their tech cam out and spent maybe 15 minutes at the house and told me that my evap coil was bad and needed to be replaced and took a picture of a date on the outside of the air handler showing if that it was last replaced in 2015. What he didn’t realize, the evap coil was changed in 2021 and was noted on the inside of the air handler on the inside but he wouldn’t know that because he never took the cover off to actually check it. I know this because I was standing at the bottom of the steps. I was sent a quote for the uncovered portion that AHS said that I would have to pay out of pocket for almost $6,000. I called to get a second opinion and AHS said that I had to pay because they wouldn’t cover just because I didn’t agree with the price. I paid out of pocket to rediagnose and the issue was that the heater was blowing at the same time as the a/c. It cost me $380. I did the cash in lieu of payment option through AHS so I could reimburse myself for paying my own a/c tech and it was a nightmare to get my money back. It took months and they made me seem like I was the bad guy.

2 months ago

Reply from American Home Shield

Hi Brent, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Robert

We had an unpleasant experience with AHS recently. Our tankless systems computer board was shorted out due to our power being turned off and on during the recent hurricane. The first company came out and pronounced the unit failing due to improper maintenance and it lacked a valve for clean out. I explained to the guy that it had been maintained and our plumber did not have an issue cleaning out the system. I requested a second opinion and my claim was denied to not having the correct valve as previously mentioned. The quotes to replace the unit were $6600.00 and $4400.00. I found a new unit for $998.00 and hired a plumber for $300.00. A big difference and I feel the first two companies were taking advantage of the storm by price gouging. I wrote a letter to AHS expressing my concerns and it was returned to me. I sincerely believe the process needs an appeals process that allows the homeowner to express their concerns and not rely exclusively on the first company’s information. It’s to the first company’s advantage to recommend a denial so that they benefit.

2 months ago

Reply from American Home Shield

Hi Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Eliko

First person who came to review my washer issue was not able to address the issue correctly, in fact was inexperienced. When I advocated to have a second opinion, AHS sent a much more qualified technician who did fix my washer.

3 months ago

Reply from American Home Shield

Hi Eliko, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Terry

Sent out contractor United Air Temp who lied and said repairs were needed on AC and refill of coolant to the tune of 1500 which was a total lie. I requested a second opinion with another contractor American Group. There were honest found no leak, no need for 1500 worth of coolant etc stated just needed filters cleaned as remodel work contractor did some work with AC on when should have been off and said needed replacement of a coil and cleaning of coil. AHS tried to lie and side with initial con contractor. I had to call over 6 times and had to request supervisor call me. Still not fully resolved properly as they denied replacement of a coil stated by Autogroup that was truly needed but approved the con contractor request for 1500 of refill coolant (which was confirmed was not needed) that I would need to fork out of pocket after they paid their portion. I’ve been with them since 2007 but this time and last time there have been issues. Wasn’t like this before. I saw they were purchased by another company and I feel the service has went down and monthly payments and contractor service fees have went up

3 months ago

Reply from American Home Shield

Hi Terry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Richard

Had AHS for 28 yrs. Always very satisfied with the contractors. Moving from CA to OK some are not reputable contractors. Pool guy was paid his fee but he didn’t do the job and didn’t submit a report. I cannot get a refund until they get theirs (AHS). They shouldn’t pay until they get a report and confirm job was done.

3 months ago

Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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