American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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M J Smith Brandon, FL

I've had AHS coverage for over 20 years and they've never let me down. I like the majority of the companies that they select for my repair services and on the very few occasions that there's been a problem with a particular repair company, AHS has fixed that situation too. Over the past 20 years, my AHS coverage has been flawless, including my most recent problem with a garbage disposal. I've recommended AHS to mulitple friends.

2 years ago

Reply from American Home Shield

M J, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Robert Portland, TX

AHS is great and I wouldn't be without it. I'd like to see them be a little faster is all -- that would get them five stars from me. When my AC broke a couple months ago I was dealing with 100+ degree temps for almost three days before a service technician contacted me. Of course, HVAC companies were really busy then, so maybe it wasn't their fault entirely. But I had a similar wait time for a dishwasher repair a few years back. I can do dishes by hand for three days. I was less able to handle the heat. Buying a couple of small window AC units helped, but that cost more than the eventual repair would have, so this time I'd have come out ahead by just calling someone and paying out of pocket.

2 years ago

Reply from American Home Shield

Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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ELI NIEVES San Antonio, TX

I have been with AHS since 2006. I currently have two homes covered under policy, and they have been paramount to maintain my properties in top shape. The services have gotten much better with the increase in contractor competence. Usually I get an immediate response with most professional visits on the same day. I have no complaints with their customer services and their professional contractors have been exactly that, professional.

2 years ago

Reply from American Home Shield

Dear Eli, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Jerry Dallas, TX

We have been with AHS a long time. We are very pleased. We appreciate the Customer Service Representatives’. At times, we are greeted by a Representative which there is a language barrier and we work together until we figure it out. The contractors we are scheduled with are wonderful. We recommend AHS to all our family and friends and have sent and will continue to refer potential customers to AMH.

2 years ago

Reply from American Home Shield

Dear Jerry, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Sung Bae Irvine, CA

I used AHS' website to create a service request. The transition was quick and smooth - The assigned service provider (United Garage Doors Inc.) was also promptly responding and contacting me for resolution, and didn't mind putting extra effort to take care of my trouble as early as possible. I am much grateful and completely satisfied with the overall services from AHS and its affiliated service provider. Thank you so much!!

2 years ago

Reply from American Home Shield

Dear Sung, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Neshia Barnett Glen Burnie, MD

Great service - over the phone and the contracted techs that were sent out to address my washer issue. Tech made a recommendation to replace it after it was beyond repair, and American home shield approved it within mins. I’ve already recommended AHS to friends ! The washer arrives days ahead of schedule and was set up in less than 30 mins! 10/10 I highly recommend !

2 years ago

Reply from American Home Shield

Neshia, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Verified Customer

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Paula Stevensville, MD

Appliance First did an excellent job of communication with me and installing my new cooktop that had to be replaced. I was not happy when i received a message that American Home shield could not find an installer and I would have to find one on my own. Appliance First was assigned to my job after I first reported my cooktop shorted out. I had to spend two hours with different people on the phone trying to get a dispatch work order assigned to have him install the cooktop. In he end I was very pleased but getting there was not a good experience.

2 years ago

Reply from American Home Shield

Dear Paula, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 12th, 2023

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Verified Customer

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Dawn Rockford, IL

So far I am very happy that I have AHS. Just bought my first house and have already had a few service calls and all were handled efficiently and without issue. I love that I have more peace of mind knowing AHS has my back and won't nickel and dime me or dispute legitimate repairs. I'm hopeful it's not just the "honeymoon period" and the great service will continue!

2 years ago

Reply from American Home Shield

Dawn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Melissa Charlotte, NC

The knowledge of the contractors to analyze the problem in a matter of minutes. They asked the questions and were very patient in listening to the answers from us elderly. From that they knew that the call for what they were here for was wrong. They called back and had the right people for the job come in. Kind, and patient with us old folks. Trust Worthy!

2 years ago

Reply from American Home Shield

Dear Melissa, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Percy Orlando, FL

The few times that I’ve called the situation has always been professional. Resolution seems to be the priority. When I called even for a problem that wasn’t fixed the first time they were apologizing and eagerly wanted to rectify it. I honestly have no negative issues with American Home Shield. But they ought to instilled within their protocol that they ask for payment after either situation: new customers existing customers. New customers should be told after the program has been explained and existing customers after they fully explain in detail about their problem.

2 years ago

Reply from American Home Shield

Dear Percy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Rosemary Champlain Henderson, NV

Wonderful experience. I needed my ac unit serviced. Made the appointment about 8:30 pm. The next morning the ac company called to schedule the appointment for the next day! I had to put it off one day due to a previous commitment. The next day, right on time, my tech showed up and had me up and running within an hour. This was my first experience with a home warranty company and I couldn't be happier! Thank you!

2 years ago

Reply from American Home Shield

Dear Rosemary, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Margaret Wilmington, NC

I am extremely pleased with American Home Shield! They did what they advertised. From the quick response of having my washer inspected, condemned, and subsequently replaced, I was amazed at how timely and convenient the process was. I also appreciated the great selection I had to choose from and the option of receiving cash. All of interactions with AHS personnel were professional and courteous. I highly recommend AHS!

2 years ago

Reply from American Home Shield

Margaret, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 4th, 2023

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Verified Customer

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Marjorie Lumberton, NC

2 years ago

Reply from American Home Shield

Marjorie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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T Dingle

Since I switched from my previous warranty company to American Home Shield, I have to say that things have been much nicer. Interacting when necessary has never been easier. If I have a repair that needs to be completed, I simply use the application, and then I’m contacted the same day. There is no hassle and the team is always willing to help. I’m glad I made the switch.

2 years ago

Reply from American Home Shield

T Dingle, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Joan Borysenko

My refrigerator was leaking water intermittently an also had trouble with temperature control- it was freezing things in the refrigerator. American Home Shield set up an appointment promptly. The technician called and also emailed to get the model number of the refrigerator and a complete description of the problem. The tech came on time and did a fabulous job. We were delighted with his expertise and professionalism. It's so hard to find a good tech who comes on time, communicates, and fixes things right...without fleecing you! What a pleasure to have AHS do that for me.

2 years ago

Reply from American Home Shield

Dear Joan, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 25th, 2023

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Verified Customer

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Jeannine Rockville, IN

I have had to use my warranty on several occasions and have not had any problems whatsoever. The repair persons are always polite and explain everything about the problem When they replace parts they always show me the broken part or parts when they are finished. American Home Shield has saved me a LOT of money. Great company and worth every penny.

2 years ago

Reply from American Home Shield

Jeannine, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Violet Racine, WI

It was the first time I had to use it. It was a great experience, they came within a reasonable time, fixed it right away. The man was very easy to deal with. Explain everything he had to do. It is the best thing I have bought, the peace of mind is worth it. I would recommend this service . I told my son and daughter about UT and they bought have bought it. Thanks again

2 years ago

Reply from American Home Shield

Dear Violet, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Christopher Waipahu, HI

American Home Shield gives me piece of mind. I worry less about being stuck paying a large bill to repair or replace one of my home appliance and/or home systems. It was simple and easy to sign up for coverage and the monthly cost is reasonable. Fortunately I've only had to make two repair requests. Repair requests are quick and easy to submit online and allow you to choose when the technician will come out. One repair request resulted in the appliance being unrepairable and AHS made it so quick, easy and simple to replace the appliance. I definitely recommend AHS.

2 years ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 14th, 2023

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Verified Customer

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Matthew Fisher Burlingame, CA

Our old washer started acting up and jammed the door; AHS sent a technician that was supposed to come 1 week later, but they cancelled because the technician got sick. I called AHS and they quickly resolved the issue and send another technician two days later. The technician diagnosed the issued, but recommended replacing the washer. We went and purchased a new washer and AHS reimbursed us for a large portion of the cost of the machine.

2 years ago

Reply from American Home Shield

Dear Matthew, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 13th, 2023

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Verified Customer

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Bernard Roanoke, VA

The service by AHS was excellent and speedi. I did not like the service by SEARS. They were slow. They waited till the last minute to alert me that the service on my refrigerator would be extended another 2 weeks. This was for a refrigerator replacement circuit board that blew July 3, 2023. After sending 2 service men at different times and having to reorder part 2 times and giving me a July 31, 2023 repair date. Sears then sends me a text July 29, 2023 that my service date has changed to August 15, 2023. I was not happy.

2 years ago

Reply from American Home Shield

Bernard, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 8th, 2023

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Verified Customer

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Susanne Argyle, TX

I've been with American Home Shield for over a year now and am amazed how much time, money and headaches it saved me. As a single female, all I have to do is call them and they take care of the rest. No researching companies and reviews, just fast reliable service. Had numerous appliances fixed/replaced. Extremely fast, friendly and accurate. Highly recommend this company.

2 years ago

Reply from American Home Shield

Dear Susanne, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 6th, 2023

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Verified Customer

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Kerry Davidson Houston, TX

So far I have had a great experience with Home Shield. They have fixed my washer and AC within a reasonable time and customer service is always available and friendly. I have only had to pay the "deductible" that is required and the rest was paid for without issue by the warranty. I am very happy with this company and look forward to continuing our customer/provider relationship

2 years ago

Reply from American Home Shield

Dear Kerry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Kevin Shankle

Prompt service, with great results. I've never been denied a claim in the 13 years I've been a customer. I have gotten replacements for the AC, furnace, range, dishwasher, garagedoor motor and belt, and a hot water heater. This doesn't include how much I've saved in repairs as well. The monthly price has gone up quite a bit over the years, but in the end you make a lot of your money back in the claims.

3 years ago

Reply from American Home Shield

Kevin, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Crickett Doogan Woodstock, GA

The air conditioner unit was fixed by May heating and Air ! We highly recommend this company! The repair man went behind his work and helped us with understanding the unit! The best experience we have had on our air conditioner in a lot no long time! We highly recommend this company for all the heating and air conditioning problem they deserve more than just 5 Stars!

3 years ago

Reply from American Home Shield

Crickett, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 17th, 2023

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Verified Customer

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Nicole Browne Dallas, TX

Having AHS is peace of mind when it comes to a breakdown of an appliance, pipes, or AC. I can make a call and it will get taken care of. I am not always pleased with the 1st company they select for me and I have to request another the reps have been good about finding someone that will work with my schedule and need. All in all the job was performed right the first time and to date never had to recall a company back out.

3 years ago

Reply from American Home Shield

Dear Nicole, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Inez Miami, FL

I like that AHS was able to service our problems right away to fix our problems. The only problem that I have a problem was the tech. wanted to charage me almost $400.00 for a pound and half for freon which he said we need for my A/C unit which I thought that AHS shough be included with the service call. Which he said it wasnt covered I told him no not at this time and left it at that. But I pay a monthly fee that again when a tech. is sent out it should have been covered or discounted fee.

3 years ago

Reply from American Home Shield

Inez, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Tim Littleton, CO

AHS is very responsive and quick to assign vendor when you file a service order, and the work of their vendors has generally been good. On most recent claim the first service provider misdiagnosed the problem and said he couldn’t do that work, but AHS assigned a second provider immediately and he was able to find the real problem and fix it; a few days delay but a good resolution. The online system is easy to use but it could benefit from more ability to provide specifics about claim. If your problem doesn’t fit exactly with the handful of options, your claim may get assigned to the wrong specialty of vendor.

3 years ago

Reply from American Home Shield

Tim, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Jerry R. Ditter Lincoln, NE

AHS has been my lifesaver for over 4 years. When you own an older home, the chances of any system failing are great, and the cost is insane. AHS has had my back with: dryer, hot water heater, dishwasher, refrigerator, stove and oven, and more plumbing line clean outs then thought possible. A few calls have taken multiple visits to fix, but AHS has stuck with it to completion.

3 years ago

Reply from American Home Shield

Dear Jerry, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Thomas Harden Clovis, NM

I like that my repairs were done with the service fee as my only expense. I have had trouble getting the service person or company that I want and trust. There was one time I was not pleased with the service provided by the company that was assigned to me, and I had trouble "not getting them again" when I needed another service. I refused to let them come again when they were assigned to me. It would be very helpful if I could choose from available providers rather than having someone assigned that I do not want.

3 years ago

Reply from American Home Shield

Thomas, Thank you for your feedback!

Jul. 10th, 2023

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Verified Customer

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H T Hampstead, NC

Overall great response times and service contractors. One issue with open claim for over 2 months due to contractor lack of availability, waiting 2 weeks for initial appointment, 1 week for them to place order of parts, 1 week to call to schedule repair after receiving parts, 2 week wait time for appointment availability with parts. Arrived for repair and unable due to issues which were identified during initial appointment 6 weeks prior. Another 2 weeks before they could return with appropriate staff to complete repair. Still waiting, open item. During this time AHS has been unwilling to change contractor and is not holding to SLA and required timelines for contractor actions.

3 years ago

Reply from American Home Shield

HT, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Melissa Baton Rouge, LA

I like the piece of mind AHS provides. We had a period of bad luck with our appliances, and AHS’s contractors were promptly there each time to repair the issue. Our refrigerator required replacement, and the claim process was easy to navigate. We opted for store credit towards a purchase at Lowe’s instead of a replacement. The reimbursement value was reasonable, and the electronic gift card was delivered the next day. We’ve had an excellent experience with AHS!

3 years ago

Reply from American Home Shield

Dear Melissa, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Marc Macaltao

I am overall happy with AHS services and I love the transparency. I would like to state that the HVAC company that AHS is contracted with is ethical (I researched and compared ) and this speaks loudly as to how AHS conducts their business. I expect to keep AHS services for peace of mind, albeit I hope for more expanded coverage for complete peace of mind and minimal out of pocket expenses. More power AHS !!!

3 years ago

Reply from American Home Shield

Marc, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Paul Scicchitano Brandon, FL

I was skeptical at first but American. Home Shield has been nothing short of amazing. I found the company to be easy to deal with and dependable through my recent AC problem. A technician had to come out several times to fix the problem. The unit has been working perfectly for the past two or three weeks since the technician’s last visit. Thank you for great service.

3 years ago

Reply from American Home Shield

Paul, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Anthony NA

3 years ago

Reply from American Home Shield

Hi Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Henry Washington, DC

I like that when I put in a claim, I got a response and a contractor in a timely manner. I have been with other companies and their service was terrible. In one case I had to wait several days to be contacted by a contractor and then when they finally came, I had to wait for over 45 days for them to take care of the problem. My realtor told me that AHS was reliable and so far, she has been right. The cost for service is a little higher than other home warranty companies that I have used ($100 vs $75 or lower) but overall, it's worth the extra cost. I wasn't aware that AHS offered incentives to writing a review and to receive such a thing would have been nice.

3 years ago

Reply from American Home Shield

Henry, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Carolyn McCutcheon Indianapolis, IN

AHS has upped their services and response time . I still struggle with understanding the agents if I call in because they are obviously located outside the US. They have recently added a question about understanding to their service feedback form. Right now all the vendors they use in our area are fairly good. It sometimes is the "luck of the draw" with who you get to do the service. It is common practice now that most service vendors do an assessment of the need on the first visit, then order a part and then have a second visit. That can be problematic when you are waiting for a water heater repair or HVAC repair.

3 years ago

Reply from American Home Shield

Carolyn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Michael

Very reliable with prompt and consistent response times. I have experienced both repairs and replacements, when the product could not be fixed. Contractors have been professional and skilled in their respective industries. There may be less expensive options available, but I have been very satisfied with the consistent quality of the work and ease of the process.

3 years ago

Reply from American Home Shield

Michael, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Daisy

I have been with American Home Shield for over 16 years. I begins with the Amazing customer service that AHS employs. Constantly training and retaining the best team! The Customer Service , no matter what dept, work as a team!! The Customer is the Valued Client. AHS Partners with certified skilled traders from your community. As with any Home Warranty Company educate yourself!! Compare the plans. Compare the prices. I did!! Choose the Plan that best fits your need. Got questions, call American Home Shield.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Daisy, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 30th, 2023

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Verified Customer

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Patricia Hevessy Torrance, CA

I liked the speed that was taken for my washer problem - I was kept informed from start to finish by AHS - I was 100% pleased with AHS and with the Company chosen and with the technician who fixed my problem - my last experience with AHS was not good - granted, it was during the "horrible lockdowns" and the way that we were treated by the Government - at that time. I had great difficulty with communicating with AHS regarding my water heater issue - decided to give AHS another chance and very glad I did - thank you

3 years ago

Reply from American Home Shield

Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Derick Lansing, MI

My wife and I are retirees, and I am also a disabled veteran and a first-time homeowner. I appreciate how American Home Shield worked with us to find the right plan and savings. As many people who purchase a home whether it is old or new there will be problems. Everything was working pretty well when we moved in and when I did have a repair AHS put everything in motion like clockwork. Thank you, AHS.

3 years ago

Reply from American Home Shield

Derick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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John Bohan Hampstead, NC

American Home Shield is a great Home Warranty provider if not the best in the business. Their customer service and response is top notch and the ease of use with the client portal is not difficult. The only thing that I had to stay on top of was the contractor and making sure they sched the appt and provided the proper documentation to AMERICAN HOME SHIELD. Once they had all the documentation the claim was processed and approved within 2 business days.

3 years ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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robert rosenthal Portland, OR

The employee of Clean Air Act Inc. arrived on time and did a thorough inspection of my Central Air Conditioning System. He found the problem in a very short time period--no longer than 1 hour and fixed it with expert skill and knowledge! My Central Air System now works great! I am delighted with American Home Shield's quick service in contacting an outstanding company Clean Air Act Inc. Sincerely, Robert Rosenthal

3 years ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Brenda Cockrell Spring, TX

I have filed one claim with AHS and was pleased with the quick response I received to my online request. A service company was assigned the same day and they responded quickly to set an appointment. I waited a few days for a tech to become available and the tech was on time as scheduled and was able to find the problem. Unfortunately, I needed a new part so had to wait for AHS to order it. The part arrived a few days later and was installed the day after it arrived. The technician was courteous, knowledgeable and fast. My washing machine is back to normal and the entire process was hassle free.

3 years ago

Reply from American Home Shield

Dear Brenda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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David A (fburgdave) Fredericksburg, VA

Has consistently been well worth the peace of mind knowing that items will be quickly repaired. Just as with all insurance products, it pays to opt for the higher level plans (Gold, Platinum), as we have had almost all repairs completed within 1 week of initial report. Have used AHS policies on our past three (including current) homes and has been well apprecitaed.

3 years ago

Reply from American Home Shield

Dear David, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Pamela Alvin, TX

We very much appreciated the technician was very professional & fixed our problem with our fridge in no time. He even came over 2 days earlier than expected since it was during a holiday weekend. I have recommended your company to others since we have gotten such great help with our service. One of the people has already signed up with your company.

3 years ago

Reply from American Home Shield

Pamela, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Phillip Elder Weatherford, TX

My home was constructed in 2007, thus it is at an age where multiple appliances begin to fail. I have read my contract and understand what is covered and what is not covered, so I have been able to maintain a positive relationship with AHS. Being an attorney and having construction and remodeling experience, even when the contractor has indicated that the repair is extraordinary and requires additional payment from me to repair beyond my standard fee, I have convinced both AHS and the contractor that it is a standard repair and covered.

3 years ago

Reply from American Home Shield

Phillip,m We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jacqueline Wilmington, DE

American Home Shield really came through for me. I can't believe I actually have a new refrigerator and it's beautiful and equal to the one that I had. I have been telling all my friends and family and sharing my link to invite them to American Home shield. It is truly worth the investment as a homeowner. I am so grateful and blessed to have them by my side.

3 years ago

Reply from American Home Shield

Hi Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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David Monument, CO

I’ve contracted with several home warranty companies over the decades. AHS has been the best by far because they assign a service professional immediately, speeding up the process . A year ago my 17 year old water heater died., Within 24 hours a new one was installed. I paid 125 for service fee for which I got a brand new quality water heater installed with old one hauled away. I could not be happier with AHS, it is the best of the best based on my decades of experience with such companies.

3 years ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Frances McClintock San Antonio, TX

I had one service call for my AC that resulted in three visits by the service provider American AC/Heating: one to diagnose a problem with my thermostat and, since the technician didn't have one with him and a second to replace the thermostat. Less than 48 hours later, I still had issues with my unit. A second technician came out for a third visit and was able to quickly diagnose and fix a contact switch on the outside unit. I actually had two problems (one inside/one outside) that were handled with one service call. The process of initiating my claim was easy online and getting follow-up service for the still unresolved total issue was just as seamless. The responding AC company was prompt and professional. Very happy (and much cooler now!) with both American Home Shield and American AC/Heating.

3 years ago

Reply from American Home Shield

Frances, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

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Charlie Clown Anderson, SC

Good service overall. There was some confusion on my check up on air system. 1st repairman said there was a leak so could not perform anything without a wait to check again. He said if leak found he would put a stop leak in and that would fix the problem. The next company repairman, from a different company, was very quick and efficient. I informed him of what the last repairman from the other company said and he said he was glad that he came instead of the other guy because putting in stop leak would void all warranties of work thru American Home Shield. It appears that I got lucky and no damage was done. So far everything is working well and hope all remains that way.

3 years ago Edited June 28, 2023

Reply from American Home Shield

Charlie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

American Home Shield Reviews