American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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Romeo

AHS is really a great company. They are there when you need them. Quick response and takes care of your qualified needs!

1 month ago

Reply from American Home Shield

Hi Romeo, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Michele

Love it I’ve been a customer for years I will stay with them indefinitely. The contractors arrive quickly Nd are very thorough

1 month ago

Reply from American Home Shield

Hi Michele, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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Charles

We have had AHS for over 12 years. They are a complicated company to work with. We have issues every time we submit a claim, but most of the time everything works out…it just takes an extended amount of time to get to that finish line.

2 months ago

Reply from American Home Shield

Hi Charles, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2024

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Verified Customer

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Clyde G.

I like the quick response on most problems. I disliked the procedures or process you had to follow for replacing an HVAC unit. Takes to long. Skiped AHS and replaced at my own expense.

2 months ago

Reply from American Home Shield

Hi Clyde, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Maggie

Submitted a service request on 4/29 for my microwave. It is now 9/3 and the repair is not done. Service provider kept cancelling the day of the appointment resulting in a rescheduled appointment at least 2 weeks later. No other service providers available in my area. Now this service provider says they no longer have technicians in my area. AHS does not actively communicate or follow up on service request status. I plan on cancelling my warranty and demanding that they refund me for 4 months of premium payments because they have not been able to complete this request. If you live in a remote or rural area, do not use AHS. They don’t have service providers, but they are happy to continue taking your money for premiums.

2 months ago

Reply from American Home Shield

Hi Maggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Robert

Your prices have steadily increased over the years , while many things I have inquired about are not covered . Recently , you guys have sent companies out to repair the refrigerator . After three visits and paying you three time the same problem still hasn’t been fixed ! We haven’t received any follow up from you guys regarding this problem either !

2 months ago

Reply from American Home Shield

Hi Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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JP

American Home Shield is Anything BUT AMERICAN! The only time I spoke with someone in the U.S. was when I signed up. All the call reps I spoke with were in the Philippines and was hard to understand or get a point across. My problem took 8 months to get resolved. There was always miss communication or no communication between American Home Shield , the Contractor and The customer. If it weren’t for me being consistent on what was going on who knows how long my problem would have gone on. The contractor diagnosed and installed the new unit with no problem but was given a hard time when requesting the new unit.

2 months ago

Reply from American Home Shield

Hi JP, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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MIKE L

I recently had a serviceman over at my home to repair my oven. He said the oven is working properly. He also told me he would call or contact me within two days to see if my oven was working properly. He did not call back and it has been more than a week.

2 months ago

Reply from American Home Shield

Hi Mikel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Michelle

Disappointed with this home warranty company concerning coverage for repairs for my AC . I have been a customer with coverage for almost 20 years. I have had the unit repaired at least two to three times during the duration . The fee for service call, went from 45.00 to 125.00, per visit, which used to cover whatever the issue was. This year my AC stopped getting cool so I placed a service call to AHS. I paid the $125.00 for the service call only to be told I would need to pay an additional $ 1250.00 (my portion) of the bill to get my AC repaired. That’s twelve hundred and fifty dollars, that is not in my budget.

2 months ago

Reply from American Home Shield

Dear Michelle, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Angelica

We had the worst knowledge with AHS. Our AC unit needed to be replaced because it was leaking gas and had other issues (22 years old unit). AHS refused to replace it even though the company they sent to repair the AC unit agreed that our AC unit needed to be replaced. Be aware that your old appliances will never be replaced by AHS. AHS purchases parts ol l of appliances that are no longer available to the public and make every effort to repair your old appliances. Nevertheless, the repair cost falls on you to pay the repair company contracted by AHS. We ended up not agreeing with their shady practice and replaced our AC unit on our own. I do not recommend their services.

2 months ago

Reply from American Home Shield

Hi Angelica, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Tammy

Just wish they would listen when we tell them about vendors that are trying to make money off the customers and not fixing the problem. Spent a lot of money on air conditioner. Breaks down every month during the summer

2 months ago

Reply from American Home Shield

Hi Tammy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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Ryland

American Homesheild is a complete scam and I’m letting all the people I know on social media how you take advantage of customers. I had a plumbing issue and reached out to you for serves. I explained I needed a snake to clear main drain. You sent AJ pllumbing to my house who have been there on multiple occasions. I answered the door he said what’s the problem? I said the same and need you to snake. He said I have to call my office for approval. I said why didn’t you get that before coming here. He never stepped foot in my house. I waited for him while I called you. Went back to the door to let him in and he took off with no explanation cci explained what happened to you who didn’t seem very interested in helping me. Saying we have to wait fo hear from them. Not to mention it took a week to get the appointment. I called you again to request another vendor and you had none. I the. Requested that you never send AJ plumbing to my house again. I also requested a full refund which you denied me the. Decided to give me 50% back which is unacceptable. I was forced to spend $500 on a plumber to come and fix the problem you wouldn’t fix. I will have my attorney to reach out for my reimbursement and the aggravation and stress you have caused me. I am looking for another home warranty company to handle my needs if this is not resolved. I GIVE YPU A NEGATIVE 5 As a rating

2 months ago

Reply from American Home Shield

Hi Ryland, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Slick

There is nothing good I can say about AHS over the last 3 years. I cancelled all 4 of my contracts. The last straw was when one of the AHS vendors said is would cost $5000 to fix a leak. After I cancel my policy, partly because of this interaction, I called a local leak detection company. After they located the leak I called a local plumber. The total to find and fix the leak was less than $600 and it was completed in 4 days from initial contact. I have other (documented) examples of how terrible AHS is. My advice is to save your money and not waste it on American Home Shield. They use the lowest priced and least skilled vendors and they will make up reasons to not cover your claims.

2 months ago

Reply from American Home Shield

Hi Slick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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John

If I could have left a zero rating I would have. We have problems with our Air Conditioner cycling on and off all summer. The last time was for 9 hours during the day. A & R Complete Services was out 3 times. Problem was never fixed. However, the real reason for the no star rating is their complete lack of communication and cooperation when they were asked to come out a 4th time. According to American Home Shield they accepted the return visit, but despite us leaving countless messages to call us back at a certain number they never called us at that number. They kept calling a different number. We even told American Home Shield to remove that other number from our account. They never set up an appointment with us. We called American Shield numerous times to complain and they called as well. A & R also ignored them. We asked American Shield to set us up with someone else but that request was refused as well. Terrible service between the vendor and the insurance company.

2 months ago

Reply from American Home Shield

Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Neruh

The ease of getting a service request done has been one of the best aspects. The piece of mind of having the coverage is invaluable. Very happy with AHS.

2 months ago

Reply from American Home Shield

Hi Neruh, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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Brent

Have been a paying customer for years and have never been 100% satisfied with them. Depending on what you need, you will sit on hold for a long time and when you do talk to someone, for me, it is very difficult to understand their dialect. My most recent a/c encounter…their tech cam out and spent maybe 15 minutes at the house and told me that my evap coil was bad and needed to be replaced and took a picture of a date on the outside of the air handler showing if that it was last replaced in 2015. What he didn’t realize, the evap coil was changed in 2021 and was noted on the inside of the air handler on the inside but he wouldn’t know that because he never took the cover off to actually check it. I know this because I was standing at the bottom of the steps. I was sent a quote for the uncovered portion that AHS said that I would have to pay out of pocket for almost $6,000. I called to get a second opinion and AHS said that I had to pay because they wouldn’t cover just because I didn’t agree with the price. I paid out of pocket to rediagnose and the issue was that the heater was blowing at the same time as the a/c. It cost me $380. I did the cash in lieu of payment option through AHS so I could reimburse myself for paying my own a/c tech and it was a nightmare to get my money back. It took months and they made me seem like I was the bad guy.

2 months ago

Reply from American Home Shield

Hi Brent, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Robert

We had an unpleasant experience with AHS recently. Our tankless systems computer board was shorted out due to our power being turned off and on during the recent hurricane. The first company came out and pronounced the unit failing due to improper maintenance and it lacked a valve for clean out. I explained to the guy that it had been maintained and our plumber did not have an issue cleaning out the system. I requested a second opinion and my claim was denied to not having the correct valve as previously mentioned. The quotes to replace the unit were $6600.00 and $4400.00. I found a new unit for $998.00 and hired a plumber for $300.00. A big difference and I feel the first two companies were taking advantage of the storm by price gouging. I wrote a letter to AHS expressing my concerns and it was returned to me. I sincerely believe the process needs an appeals process that allows the homeowner to express their concerns and not rely exclusively on the first company’s information. It’s to the first company’s advantage to recommend a denial so that they benefit.

2 months ago

Reply from American Home Shield

Hi Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Staci

It took SIXTEEN WEEKS for AHS to replace my non-working refrigerator. TEN repair attempts (of which, the vendor failed to show up 3 separate times), and utter and complete failure to uphold the warranty in good faith. Continually just passed around to get me off the phone and to go away. Definitely efforts to exhaust the warranty holder to give up efforts to make AHS uphold their contracts. Miserable experience. Repair vendor even recommended filing with Attorney General! Claimed AHS has verbally threatened to drop repair contracts if replacement is requested - even when the appliance meets the criteria! Also claimed that repair company threatened employees with termination should they recommend replacement due to the threat of contract termination from AHS. Absolutely creates a conflict of interest and a seemingly intentional effort to take advantage of premium-paying customers. 1000% do NOT recommend.

2 months ago

Reply from American Home Shield

Hi Staci, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Keith

Great service, quick access to technicians. I have been assigned some non certified companies for the appliances that needed service. They took much longer than expected to diagnose and source the correct parts.

2 months ago

Reply from American Home Shield

Hi Keith, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 23rd, 2024

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S.H.

It used to feel more worth it when the yearly fee and the service fee were lower but as prices have increased the value feels less balanced. They often also send out subpar contractors that do temporary fixes and not high quality work.

2 months ago

Reply from American Home Shield

Dear S.H., I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Herbert

I love American Home Shield. Every claim I have get resolved or a great explanation why ot wasn't. Always timely and accurate with the time of service

2 months ago

Reply from American Home Shield

Dear Herbert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Russell

Every repair I've done has taken multiple visits and repetitive calls to both you and the vendors to get done. For example, on my microwave repair, the first company flaked out after coming. The second company came, ordered a part, but when they installed it that wasn't the part which needed replacement. They then ordered supposedly the right part, but it was also wrong although the microwave then worked. However, the part they put on was sloppily glued over the original buttons you push and 1/3 of the bottom still showed the original non-working buttons because the part they glued on was the wrong size. They then claimed that this was only a cosmetic issue and it took multiple calls to them and AHS to get it resolved. The refrigerator repair is taking a similar track in that there has been someone out at least 5 times. It still isn't working right.

2 months ago

Reply from American Home Shield

Hi Russell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Leon

I like the security knowing that the product will be replaced if it cannot be repaired; however, I also know that the replacement product will never be the same quality we had . We had a microwave replaced. The old one was a Dacor and the new replacement was a GE Monogram.

2 months ago

Reply from American Home Shield

Hi Leon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Gail

Too many calls for repair before replacement offer was made. Over the years, I personally think there has been a decline in service with customer service. In addition I think that payment should be made AFTER services have been rendered not before .

2 months ago

Reply from American Home Shield

Hi Gail, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Mark

In our area they allow the HVAC and Plumbing Vendors to add in Non covered charges to recover the costs of the repairs that are supposed to be covered in AHS Platinum warranty . These charges can exceed $4000 for HVAC and $2000 for Hot water replacements covered under the warranty. AHS backs the Vendors Non covered charges which are not itemized and not specifically laid out for the customer to validate. These fees cannot be challenged with AHS and if you do not agree to this extortion the Void the AHS warranty on this item until you agree to the Non covered extortion . This is the newest AHS Scam to protect the vendors and to screw the warranty holder and to hold down warranty costs to AHS and it's vendors.

2 months ago

Reply from American Home Shield

Hi Mark, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Michael

The repairman said he did not have the parts. He put on the work order it's been leaking for a long time. I have pictures to prove otherwise, so it will get denied. I have company coming this weekend and will probably end up getting it repaired. Crazy

2 months ago

Reply from American Home Shield

Hi Michael, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Modesto Dave PADILLA

Paid my premiums to AHS for 2 years and had not made a claim, made my first claim on 06/03/2024 had 2 different service companies come to our home, both lied about the service work they did on our washer. When we called AHS and tried to talk to management, we were not believed that service companies did not try to fix our washer we called AHS 5 or 6 times to have washer fixed. AHS said that they were not going to fix our washer called another company to come to fix washer was told that it would cost $400.00 -$500.00 to fix decided instead to buy new washer cost was over $579.00 AHS send only $519.84. AHS management did not try to help us . We are very disappointed with AHS.

2 months ago

Reply from American Home Shield

Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Keith

Absolutely horrible. I have been without central AC for the entire summer. The first vendor replaced the outside condenser without testing for a leak. A second vendor for found a leak in the inside air handler unit. They drained all the refrigerant out of my system, then said the repair was beyond their capabilities. A third vendor validated the required repair, but said they could not complete the work. Three additional vendors have been to my house, but none want to complete the required repair because AHS will not pay them the actual costs. AHS is ripping me off now by offering a cashout because they cannot find (won't pay) a vendor to complete the required work. The cashout is less than the refrigerant costs drained from my system. No AC since April. No reimbursement for window units. Horrible service and still waiting for an escalation team member to call me back since last week when he said he will call the same day. Stay away from this company.

2 months ago

Reply from American Home Shield

Hi Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Gerardson

They connect me to a call center, probably in India or somewhere offshore, where the operators have zero technical abilities. Then I’m paired with local contractors who want to collect a paycheck with doing the least amount of work as possible. In my case, after two months of phone calls and missing work to wait for contractors, I found the problem then I had to figure out a way to repair it myself. All American Home Shield can do is offer polite apologies, but no real service. I’m still left with giant holes in my ceiling and walls and water damage to my home that now I have to pay to fix.

2 months ago

Reply from American Home Shield

Hi Gerardson, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Greg

I had to call because it was really our first experience with having to replace and appliance. Wasn’t sure about the process. When I called it was hard to understand the individual I spoke with and not sure if they understood what I was trying to tell them. They could care less about customer satisfaction and just wanted to hurry up and get me off the phone.

2 months ago

Reply from American Home Shield

Hi Greg, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Randy

The denials over pool claims have been frustrating over the years and now when I had my pump replaced, they won't use new parts. They are insisting the contractors use used/refurbished parts, which in my mind is not acceptable. I only keep the warranty as insurance to a huge AC claim that may or may not come in the future.

2 months ago

Reply from American Home Shield

Hi Randy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Sarahjane

American homeshield is a scam. It works as you pay your visit fee and need no major repairs, but as soon as you, my experience is that they get the contractor to file a fraudulent report and deny coverage. I even paid to get them to send out a second opinion (with promises of refunding my initial fee). But they ignored the truthful opinion and even after a report of normal wear & tear tried to deny my claim. I’m waiting to hear back from their legal team (promised yesterday) and if I don’t, I’ll be suing them in court for the cash payout noted in my policy of $5000. I had to replace the system myself after 8-9 weeks of their dancing around it, losing the contractor reports (allegedly), and allegedly losing my phone number.

2 months ago

Reply from American Home Shield

Hi Sarah, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Lafell

Fixed problem, but took extremely too long three months to fix an electric toilet pump. This is for 83-year-old lady who had to deal with that inconvenience. The vendor was not reliable, not communicative and extremely slow response to note response to text calls from customer Representatives from American home shield made promises that have never been followed through on the toilet that was given to my mother was lower and shorter, which makes it more difficult for her to use so I’m out of my pocket to buy the correct height toilet for her. So very unhappy with America Home Shield as of now , as of now will not be renewing my subscription with them because of this feel as if my families inconvenience and concerns are just a small drop in a big bucket that they have .

2 months ago

Reply from American Home Shield

Hi Lafell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Crystal

I would give 0 stars if I could. AHS and their contractors extort money from their customers. I was a customer for several years and had to request service twice. Neither time did the contractor fix anything. Instead they said something was wrong that wasn't in order to get more money from me than was necessary. The contractors put in no effort either time to attempt to fix the issue before stating that something else needed to be corrected. The first time they cut a hole in my wall and left. That never needed to be done. The second time the contractor was here less than 5 mins and said I needed a new toilet when my pipe was clogged. I ended up purchasing the same tool the contractor had and unclogging it myself. The contractor did not even address the order I put in for the leaking pipes. I requested compensation due to the work order not being fulfilled and received none. Customer service lied to me numerous times when I requested a different contractor from the beginning due to the first bad experience, stating they would send out another contractor when there is not one available. I am not the only person who had a very similar experience. I have reported it to the BBB, Department of Consumer Affairs and plan to continue to report it until I receive back every dime I paid AHS.

2 months ago

Reply from American Home Shield

Hi Crystal, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Adam

Great home warranty company! Super easy to use. Timely with all issues and the people are great with anything you need help on! Highly recommend. I’ve heard too many horror stories, but AMS has been stellar!

2 months ago

Reply from American Home Shield

Hi Adam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Northern California

Repairs can take a very long time. We have had two claims and each took several months to resolve ... one of them left us without a functioning oven for a couple months. During the long resolution process, communication was poor-to-non-existent. There is no commitment on the part of American Home Shield to resolve issues within a reasonable, specific amount of time.

3 months ago

Reply from American Home Shield

Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Greg Nabors

Thus far AHS has successfully fulfilled their contract agreement during service claims I’ve had to make. Their continued commitment to doing so in the future is what I fully expect.

3 months ago

Reply from American Home Shield

Hi Greg, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Robert

The newly installed Compressor has already stop cooling and I had to pay an additional $100.00 for a new contract to fix what was previously covered. Additionally it took three month for the first contract to be completed, I end up in the hospital from heat exhaustion, I place the contract in March it was July before they could find a Compressor, and it has already stop cooling.

3 months ago

Reply from American Home Shield

Dear Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Kathy Michelon

Service is OK very slow getting repair people to do initial assessment. Let to much time go by before on leak problem that was resolved for 2 of the 5 faucets that leaked. Second time got one more repaired still have two more that leak. Expensive has gone up $30 in past two years for monthly cost. Very unhappy in past was denied repair on sewer pump in rental house. Mediocre repairs sometimes have had several visits to complete. Long waits on phone trying to talk to human. Have had to change agents due to unclear communications.

3 months ago

Reply from American Home Shield

Hi Kathy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Aaron Ragon

American Home Shield is a great company as long as you have an issue that does not need immediate attention. I’ve had this company for over 10 years and for electrical outlets, faucets with a slow leak, dryer noise and things like that, they are fine. When the AC goes out during a hot week or the furnace dies on Thanksgiving, prepare to wait for a week or longer or spend hours on the phone arguing with customer service and pleading your case.

3 months ago

Reply from American Home Shield

Hi Aaron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Nandini

It is easy to put in a claim and be assigned a company!

2 days ago

Reply from American Home Shield

Hi Nandini, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 4th, 2024

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Verified Customer

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Carmen

Service was scheduled fair soon, within 2 days.

3 days ago

Reply from American Home Shield

Hi Carmen, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 4th, 2024

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Verified Customer

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Karen Simmons

Excellent customer service and repairmen.

5 days ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Karen. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Robin

Good customer service. Fast and efficient

6 days ago

Reply from American Home Shield

Dear Robin,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Matilda

Excellent service . Work ethics second to none

6 days ago

Reply from American Home Shield

Dear Matilda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Linda

So far I would rate a 5. My claim is still ongoing.

6 days ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Linda. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Sharon

The vendors are professional and timely.

6 days ago

Reply from American Home Shield

Dear Sharon,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Christine Westbrook

Appointments were very easily scheduled!

6 days ago

Reply from American Home Shield

Christine We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Stephen

Replacement options when repairs exceed certain values.

6 days ago

Reply from American Home Shield

Dear Stephen,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Jenelle

Everything was swift and a smooth process.

6 days ago

Reply from American Home Shield

Dear Jenelle,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

American Home Shield Reviews