American Home Shield: Read 34,724 User Reviews From Real Homeowners

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Verified Customer

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Ana

I made a request for someone to come to my house and check an electrical issue that I’m having. They immediately arranged for an electrician to come by. I am aware that I have to pay a $125 deductible for every request, whether it is covered by the insurance or not. Basically, they don’t give free estimates. But worst than that is the fact that the electrician they se t wasn’t able to provide a diagnostic of what is causing my problem. So I am stuck having to pay $125 for someone to come to my house to tell me they don’t know. Now I’m wondering either to cancel the service or if I decide not to cancel if I’ll be charged another $125 if they send someone else to try to decipher what is causing my problem. Beware.

4 months ago

Reply from American Home Shield

Hi Ana, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Jill

I'm not a fix it type person, so to be able to have something fixed rather than buy new or do without. The small monthly fee is worth knowing I can get things fixed. There is the service fee, but you would pay that to any repairman. This is fixed with the service fee. Well worth it.

4 months ago

Reply from American Home Shield

Thanks Jill. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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jneilc007

AHS has been our home warranty company since we bought our hose back in January of 2016 and have helped us immensely with three major events and we have been very pleased with them. You cannot go wrong with selecting this company to warranty your products and home. Save money and time. Their customer service is above reproach.

4 months ago

Reply from American Home Shield

Hi,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Sammy Mac

AHS has changed and we have noticed and appreciate that. We cancelled and then heard things changed, we like the new change. Better customer service when you have to call in and most of all, great companies that AHS is now contracting with to fix our appliances.

4 months ago

Reply from American Home Shield

Hi Sammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Danny Yost

It took too long to fix the problem. The repair of my refrigerator was a two-part job to get my ice maker repaired. The technician was very knowledgeable and thorough in his work. The first try did not solve the problem, but he knew the parts needed to complete the repair and was back in two days to complete the job. Good work but i was without service for three weeks.

4 months ago

Reply from American Home Shield

Hi Danny, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

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Verified Customer

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Jeff

The company has delivered mostly as promised. Initial appointments are set up pretty quickly. The coordination and communication between AHS and their service providers is not great. For example, there is no way to check the status of anything online so you always need to call the service provider. And if the service provider isn't responsive, AHS doesn't help.

5 months ago Edited November 11, 2024

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Tasha

American Home Shield meets all of my needs when it comes to home repairs. Getting this warranty with them has saved me money and gives me peace of mind knowing that when I make a request everything will be taken care of quickly with no hassles.

5 months ago

Reply from American Home Shield

Thanks, Tasha. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Regina

Unfortunately there are no 1/2 ratings, but I would rate AHS as a 4.5 rather than 4. I have been a customer for 17 years and although the prices have increased (that is the way of business), they have held consistent with providing EXCELLENT customer service and coverage. The 1/2 star demotion relates to three issues I had which took too long (in my opinion, upwards of three months) to resolve. Outside of those three problems, I would and do recommend AHS as a great home warranty company.

5 months ago

Reply from American Home Shield

Regina, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Oct. 31st, 2024

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Verified Customer

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Garry

Most of the time the companies you assign to the job are not reputable or vehicles have no name of company. Some are in a hurry and seem to not be wanting to explain their work. My last request for service was very nice and knowledgeable.

5 months ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Gary. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Jane

Having the ability to get things fixed is great as a homeowner, as it takes a lot of worry off your shoulders. The services provided by AHS are usually very good, but I have had issues with their contracted agents sometimes due to their lack of timeliness in getting recommendations submitted to AHS, unfriendliness, or difficulty getting hold of who they assigned to work on the work request. This three-way communication can be an issue at times.

5 months ago

Reply from American Home Shield

Dear Jane,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Alice

It's very frustrating and difficult to communicate with customer service individuals that are located overseas. They have a hard time understanding issues that the customer is referring to. They can't go off script and just keep reading the same answers over and over even though you are saying something different and asking different questions. After saying, I'd like to talk to a supervisor, they repeat the same script and say that the supervisor will only say the same thing as they are. Can't talk to anyone stateside. There are limited companies that can come out within 24 hrs or even on weekends when you have backed up toilets. I almost quit when they said they only had one company to serve my needs and couldn't service me on the weekend. However, the company did provide good service when they arrived.

5 months ago

Reply from American Home Shield

Hi Alice, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Michele

I have had the best experience with AHS! Whenever I have an issue or problem that my home warranty covers; I get fast, professional and honest service.. Making a claim is easy and worry free. Customer service is phenomenal!They really do make me feel like I’m a valued customer! AHS is definitely worth it! : )

5 months ago

Reply from American Home Shield

Thanks Michele. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 23rd, 2024

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Verified Customer

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Paige

I was told both of the old appliances would be covered with your insurance. When the evaluator came out, the washer seemed to work so he said no replacement. The refrigerator freezer and door didn't even close and the evaluator said they had been misused, so no replacement. I moved into this condo with these appliances and had to pay full price for both replacements. I am not happy with the outcome.

5 months ago

Reply from American Home Shield

Thanks Paige. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 17th, 2024

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Verified Customer

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Joretta

Very grateful to have this coverage. They are prompt in responding and assigning the appropriate person to service our needs. So far it’s been our air conditioner, washer and dryer as well as the dishwasher and refrigerator. If parts need ordering, we are kept informed of their status. We are sold!!!

5 months ago

Reply from American Home Shield

Joretta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Nichole Spuhler

I think that homeshield takes the cheap and easy way out of some claims. Especially when we are taking out a top of the line system and they replaced it with a problematic and far less superior product at the lowest cost possible. The system removed from our house was a Lenox top of the line system that lasted over 30 years. The system we were provided with was a base unit guaranteed to fail in the first year. Every unit that has been put in has failed in the first few months. That information and statistics come from several reliable companies that have been working with these units. Most insurance companies are required to replace with a similar product. Home shield used to be a good company, but the cost is going up and the service is getting worse. We are considering canceling it for our duplex and have already canceled it on our private home. If home shield continues down this path, we will not even be willing to provide it for our next home we sell.

5 months ago

Reply from American Home Shield

Hi Nichole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Veronica

5 months ago

Reply from American Home Shield

Hi Veronica, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 3rd, 2024

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Verified Customer

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Robert

It is nice to have a home warranty program to manage those unanticipated repair bills. That said AHS is really just a broker of hundreds if not thousands of local repair specialists and what typically happens is AHS reaches out to their network of repair specialists who you then have to wait for their respective appointment scheduling process just to get a troubleshooting appointment scheduled. That can be 2 to weeks out. Then once the technician arrives and completes the troubleshooting then he/she/they have to submit a report to AHS when then determines whether or not the problem is covered if yes then AHS must approve of any parts required. So all told it can take several weeks to get a covered repair completed. If you have a larger appliance like a hot water heater, oven, stove or other code regulated appliance ( i.e. , one that requires a government issued permit and inspection) you could be facing some big out of pocket expenses for the permitting and inspection and any upgrades required to meet new/update code requirements if you don’t have the top of the line warranty plan (Platinum Shield). The other thing to be aware of is there appears to be a shortage of qualified certain types of appliance repair techs across the country and OEMs give priority response to customers who purchased extended warranties vs AHS customers.

7 months ago

Reply from American Home Shield

Hi Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Kevan

Overall AHS had been a great help to us in our time of need. There are some things that could probably be improved. For example we called regarding our A/C being out. The company AHS use to care for their service calls was closed. (It was after hours) It’s the middle of the summer here in Texas. We would have had to wait until the next day to even be scheduled. We ended up using a company that would come out that evening but had to paid full price. :-(

7 months ago

Reply from American Home Shield

Hi Kevan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Sep. 4th, 2024

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Verified Customer

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William

7 months ago

Reply from American Home Shield

Hi William, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Sharon

I am happy with my home shield policy, but I was very unhappy with the last service from A1 Plumbing. The workers did not seem to understand my problem. The spent about 5 minutes turning the disposal on and off but did not address the fact I felt there was a clog in the pipe because the water drained slow. They then said there was no problem and left. The problem has not presented itself again, but I felt they dismissed it too quickly.

7 months ago

Reply from American Home Shield

Hi Sharon, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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James

We have had AHS for more than 30 years, for 5 different homes and I have yet to have a situation that they did not resolve by repair or replacement. We have had repairs and replacements for plumbing , electric, air conditioners, furnaces, stove, garage door opener, pool pump, sump pump, water heater, garbage disposal, and microwave oven. We have had an outstanding relationship with AHS since 1994 and I plan to continue that relationship until I an no longer a home owner.

7 months ago

Reply from American Home Shield

Hi James, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Robbie

Fast efficient service. Every contractor they sent my way are quality and caring.

3 weeks ago

Reply from American Home Shield

Hi Robbie, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Verified Customer

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Daniel

The repair person was friendly and went above and beyond fixing the problem. I’ll be a customer for life!

1 month ago

Reply from American Home Shield

That's exactly what we like to hear. Thank you so much for sharing your warranty experience. Have a good day.

Best Regards,
Stacy

Feb. 27th, 2025

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Verified Customer

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Maribeth

Will it renew this after expiration from home purchase. Trying to get a dishwasher fixed and have had four different calls and I still do not have a. Working dishwasher. For the amount of money they paid for parts and labor it would have been cheaper to replace the dishwasher!!!! Don’t waste your money!

1 month ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Rajesh

The garbage disposer I received (American Standard) was not the exact replacement and not sure how reliable it is. It looked very cheap.

1 month ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 21st, 2025

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Verified Customer

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Dawn

I like that when something goes awry in my home I always have a backup plan with American Homeshield

1 month ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Don Howell

Have never had a problem with AHS. They are very cooperative and get my problems resolved in a timely manner.

1 month ago

Reply from American Home Shield

I hate to hear your experience has caused some frustration. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Darryl

They completed my repairs in a timely and efficient manner. Techs were very professional and accommodating.

1 month ago

Reply from American Home Shield

Hi Darryl,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Feb. 11th, 2025

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Verified Customer

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Sonia

Some contractors are not prompt in handling their assignments. As a result it reflects badly on AHS.

2 months ago

Reply from American Home Shield

Thanks Sonia. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Feb. 5th, 2025

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Verified Customer

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Barbara

The fact that the service providers are so far away from me ( sometimes in another State) is annoying! Other than that the services have always been sati.

2 months ago

Reply from American Home Shield

Dear Barbara,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Jan. 17th, 2025

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Verified Customer

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Georgina

Techs were through and were quick. They explained everything they worked on and what they fixed. Super friendly and happy with service provided

2 months ago

Reply from American Home Shield

Hi, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Not happy customer!

My dishwasher and dryer seem to be getting no power; both went out the same day. I reached out to AHS to get the issue resolved. I paid the $100 to get an electrician to come out with hesitation that it was electrical. It was NOT! Now I have to pay an additional $100 to get an appliance repair person to come to my home to hopefully solve the issue without a big problem.

2 months ago Edited January 13, 2025

Reply from American Home Shield

Hi , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Linda

They make potentially expensive repairs and maintenance affordable. And the companies they send to you have always been excellent.

2 months ago

Reply from American Home Shield

Hi Linda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Jan. 10th, 2025

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Verified Customer

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La Ronda Lott

I love American home shield. I never have issues when I go to use my services. The staff is always professional and listen to your needs.

2 months ago

Reply from American Home Shield

Hi LaRonda, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Jan. 10th, 2025

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Verified Customer

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John

My monthly premium has increased substantially over the past few years and is higher than some of your competitors for the same coverage by $50 a month. I feel it fair to inform you that I will be looking for a different provider this year. I am happy with the coverage and service you have provided, but it is getting too expensive.

3 months ago

Reply from American Home Shield

Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Beverly

This last year, the HVAC companies were good. Is there a way after 21 plus years with AHS that my monthly payment can be lowered or change the fee of my service call. Thx.

3 months ago

Reply from American Home Shield

Hi Beverly, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Verified Customer

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Richard Oettel

I got my appointment right away... The person that answered my call heard me an understood my problem that was a leek on my kitchen ceiling during a storm

3 months ago

Reply from American Home Shield

Hi Rchard, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Deborah K Roe

I have Been with this company for many years and I depend on them to help me on any broken down item I have. I've NOT BEEN DISAPPOINTED!! Thank you AHS!!!

3 months ago

Reply from American Home Shield

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 23rd, 2024

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Verified Customer

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Terry Londenberg

Very fast service this time. Washer unfortunately was not repairable but received a bit of a credit towards a new one. Not the same level as what we had but helped.

3 months ago

Reply from American Home Shield

Hi, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Pamela

Zero. They don't read their reviews they have somebody they pay to go right stupid stuff as replies. It's called reputation management. American Home Shield is the crappiest company ever because there's no American in the name. If you try to call her headquarters you'll get sent to Chinese outsourcers. When you call the headquarters you will discover that there are three or four other crappy warranty companies that they also handle. I know they don't read them and they don't care because I get these everyday in my email and you would think all the bad reviews left by me which is probably about 30 by now they would have responded. But they don't they just keep sending me emails for more reviews so I will generate bad reviews automatically with my AI checking my email every time they come in and I won't be bothered by it. They're by generating more bad reviews that they deserve

3 months ago

Reply from American Home Shield

Hi Pamela, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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James

Ilike the service ,that you provide ,I think your price you charge per month is a little too high . If you could bring the price down it would help.

3 months ago

Reply from American Home Shield

Hi James, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Verified Customer

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Deven

Although interactions with agents have improved, I still need to follow up on certain promises made. For instance, I recently had to follow up to inquire about a recent dispatch that was not coded as a ‘second opinion’. The agent reviewed the notes and confirmed that it should have been (indicating their adherence to service notes, which is commendable). However, they failed to fulfill their stated obligations. Given that the dispatch was intended as a ‘second opinion’ and the second vendor did not identify the same issues as the first vendor, I should not have been charged $100 for service. Earlier in the cycle, I had to follow up frequently regarding the status of my cooktop. AHS consistently indicated that they were awaiting the vendor’s notes. After one month had elapsed, AHS was still awaiting the vendor’s response. I felt that AHS could have been more proactive and, perhaps, enforced any contractual obligations they had with their vendor regarding the timely submission of service reports. Another instance is my email correspondence with Candice W. It took approximately three follow-ups before she finally acknowledged a response. Subsequently, the company denied my request for reimbursement for work that was deemed necessary. This outcome corroborated my online research regarding AHS’s denial of claims and its reluctance to consider them until legal action or media attention is brought forth.

4 months ago

Reply from American Home Shield

Hi Deven, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Dec. 4th, 2024

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Verified Customer

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Melanie Pena

Every time I’ve had a service request, they’ve quickly sent someone out to take care of the problem. The process is easy and efficient, and I appreciate the reliable service!

4 months ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 4th, 2024

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Verified Customer

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Huck

Working with the American Home Shield has not been bad , I 've had a couple of times where things did not go as I thought they would or should, but I'm still satisfied with the overall service

4 months ago

Reply from American Home Shield

Hi Huck. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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Verified Customer

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Robert

It is really just an insurance policy like auto or life. The conundrum is do you want to have services to make the expenditure worth while? I don't, but this way I can budget for the biggies and sleep at night.

4 months ago

Reply from American Home Shield

Dear Robert,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Carla

Easy to open a claim, good customer service response are the top reasons I continue my plan. Limited vendors and small ( mom and pop) vendors is a problem and source of frustration

4 months ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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Verified Customer

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Deedra

The vendors were kind and courteous but the company is terrible-it takes 3 months to complete any job from no hot water to no air conditioning during the worst months of the summer and no oven for months -from May u til September this year-Last year during the hottest 3 months of the year my husband was on hospice and dying and we had no air-There was zero consideration about what we were going through!I refused to give in because I had paid years of premiums and it was the responsibility of AHS to pay for it!I have decided you hold off hoping the customer will just hire someone themselves and the reimbursement is a joke -the 2 stars received is for the service guys that actually were trying to fix the problem and kept getting halted from AHS

4 months ago

Reply from American Home Shield

Hi Deedra, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Tanya

I like that they have covered a lot of the repairs. It’s very helpful to not come up with the cash for the full fix at once. However some of the contractors are hard to deal with. I have had one excellent contractor as well.

4 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Steve

The entire process was professional and completed on a timely basis. One call to report it one call for the appointment. The repair man showed up on time completed. The work was cleaned up and gone well done

4 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Tony

It’s really a no hassle process. It’s legit. If your appliance breaks some one will come fix it and it doesn’t cost anything except the $100.00 service fee. American home shield is an awesome program

4 months ago

Reply from American Home Shield

Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 27th, 2024

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