American Home Shield Reviews

The Customer Service was Priceless! To have our appointment scheduled within a minutes and the Tech to give the honest recommendation was also Priceless!

Thanks for the fast response in fixing my AC unit. I was ok but the wife gets angry in the heat lol

Our relationship started off pretty rocky in the beginning. But I decided to keep the plan because the staff was so nice and considerate and understanding. My washing machine went out recently and I filed a claim. It was approved quickly. My washer was delivered fast but there was a defect in the system. That washer was picked up and replaced with another new washer that works great! I'm going to stick with them for a while longer.

I really appreciate I received from the staff at America Home Shield. It's been a long time between episodes of needing home repairs, but the assistance is always been excellent!

When when I called in for my service order, I was very quickly taken care of within 48 hours. I had an appointment with the repair company and then 48 hours after that I had my new hot water heater.

My home is over 20 years old. Things are starting to break down. Most of theses things we can fix or replace ourselves. Some of them we need a reliable professional. AHS provides that. They check up on the progress and keep in contact with the service provider. Thanks

We started with them when we bought our house in 2019. They were very good for the first four years. While the annual fee is not insubstantial, the coverage of appliances and systems was good. They gave good reminders for tune-ups of systems to avoid major issues. We liked them very much. But our house was recently part of the fires in Southern California and the AC system was damaged. They refused coverage after the tech they provided (whose company wanted over $1000 for the job) said that a wire was cut due to rodent issues rather than due to the fire and remediation. That decision seemed to be wholly about money, and the customer service person had no recommendations other than me paying for a second tech to visit and give a second opinion. No understanding of the fire; no consideration that the tech may have been increasing the price and offering to pay for a second opinion; just reliance on their contractor and a contract term to deny coverage. It soured me on the relationship and I don't think we'll be using them in the future or extending them for this home.

I like the easy to use application to put in work requests. Also, they did a good job of connecting me with a company that could quickly fix or replace my appliances. I am very satisfied with the service I received.

We had an air-conditioning problem and the company called very very quickly to set an appointment with us. On the day of the appointment, they arrived on time, quickly assess the problem and ordered the part. The part came much quicker than I expected it to, the company called us, and came out and replaced it very quickly. The service man did an excellent job.

I when I bought my house, the contract provided me a 1-year American Home Shield warranty on the appliances. I was pleased with them then, and I continue to be pleased with their service.

Great service when we need you! We've had three occasions to us AHS in the last. Each the issue was addressed and resolved expediently. This is important when you need your HVAC & water heater working!

I have been with American Home Shields for 9 years. However, I am seeing where some of the people that is being sent out say that there are alot services that can't be provided. I believe it is due to customer fault however you are forgetting that homes do age.

I am so disappointed with the HVAC service technicians that have visited my home. It's just one nightmare after another, no fault of AHS I guess, but it is crazy that since I started using the HVAC warranty service provided by AHS I have been having so many minor issues with my HVAC unit! This is crazy...either the staff with the HVAC companies are setting me up to spend more money or they just don't have a clue as to what they are doing....in all my years, I have not had so many issues with my HVAC unit. And that said, I am disappointed with the HVAC service; all other service requests I guess were okay.

Every time I’ve had to call HOME shield warranty. My issues were solved. Immediately. The staff and the service people are great! Everything was taken care of above and beyond. I highly recommend this warranty for every homeowner.

I am very pleased with everything about American Home Shield. I changed over to them about 3 years ago because I was unhappy with my former company that I had had since I bought my house in 1993. AHS makes everything easy and every Pro they have sent I have been extremely happy with. I have had to call them about my washer, my dryer and just recently, the drain in my bathroom sink was clogged at a point that my boyfriend was not able to get to it. My boyfriend was there when the Pro came, and he was 100% happy with the Pro they sent. Each time, the Pro was able to find and get the problem resolved in about an hour or less. I will definitely recommend American Home Shield!!

AHS sent a company to repair covered items in a timely manner. They should keep this company. Our previous experience with previous repair company was a disaster.

I had a service call for my AC unit. They send out starlight hvac to fix it. The tech came over an supposibly did and also said that I was low on coolant so I end up paying close to 300.00 cause American Home Shield only pays 10.00 per pound. So when the tech left about 30 to 45 min the AC stopped working again with the same issue. The fan on the condenser frozen so I call starlight back and the same tech came over, looked from the top of the condenser to get a model number of the motor and told me that they needed to order a new motor. About 3 to 5 days later the same tech came over to install it, once he was done I noticed that he had left a total of 5 cables connected by zip ties on top of the condenser ( outside). When I approached him and mentioned this he said that the motor was out of factory and that the cables were too sort to connect inside and that they were no danger. Yet this are electrical cables 2 yellow and 2 purple and at the end they are wrapped up on black electrical tape. The other cable is the ground cable but he still insisted that they were no danger. I called American Home Shield and formed this to them. They said they were gonna do an investigation and get back to me. They never did so. I called him back and I spoke to a supervisor. The supervisor said that the company said that cables were fine. Earlier when I reported this, they got a hold of the company and they refused to come back so when I spoke to the supervisor, the supervisor said that the only thing that they can do have the same company come back and try to address the issue so when I request it for a different company because these guys never wanted to come back, the supervisor told me that I needed to pay another service fee to have another company, and inspected so American Home Shield was not willing to help me correct this the right way so they end up sending the same company Starlight Hvac to look at it and all they did was put the two yellow the two purple inside the unit zip tie in the same place and let the grounding cable all out of the unit

During most of my recent repairs, I now realize you must call for a service visit and wait until the company calls you to set up an appointment which is usually another 2 to 3 days. A technician comes out, addresses the problem and then says they have to go back and get it approved and that’s another day and then the company calls you back to make an appointment which is usually another 3 to 4 days. The process is much too long. The technician should have the authority to get approval on the spot. The last technician that was at my house, said he did have the part in his truck to fix my air conditioner, but could not do it until he went back and filed paperwork and got approval through home shield to come back out to fix it which was about five days later. That was two half days off work for me. I probably will not sign up with home shield again. This is twice this has happened once with the refrigerator. I went almost 6 days with no refrigerator. The second time it was the air conditioner pretty important things.

This company North Star appliances you work with is not good Rodney THE MANGER WAS SO very RUDE needs work on Customer SERVICE AND THE AHS REP WAS ON THE PHONE AND HEARD IT ALL AND NEVER SAID A WORD.. BUT I DONT WANT TO DEAL WITH THIS PARTICULAR COMPANY FOR ANY APPLIANCE WORK AGAIN

Although it took some time to get someone out to look at the issue. It was not an emergency, and I'm satisfied with the company and repair person who visited. It is so comforting to know that I have this protection if I should ever need it.

I thought an all-inclusive home service warranty was good protection to offsets the cost of home ownership

I’m so upset over 2 months ago I put in a ticket for my stove, refrigerator and microwave. It took forever for me to get my stove and refrigerator fixed and I’ve never received anything for my microwave. This is the worst to pay for services and get treated like this.

The over all Coverage and Price options that I had to pick from. I have used the coverage much but when I have the service has been great.

Excellent warranty company haven’t had any issues with them claim process was easy and turn around time was faster than I expected.

The project was not completely covered and no detail or explanation was given without my prodding AHS and the plumber. Also, the work was not been inspected yet.

Great response and customer service. Repair man showed up prepared and ready to do the job. He was fast, clean and efficient and professional.

We had 2 issues at the same time. Garbage disposal and washer. And both were handled in a timely and professional manner. Couldn’t be happier.

While the contractors I have recently used have done a good job the wait time between requesting service and having the work done is unacceptable. In my last 2 work requests I have waited 7-10 days to have work completed.

Care about people's needs. Soon to set appointments. Contractors are great about getting things taken cre of immediate

It is of great relief to know that if something fails in your home, you have assistance in getting it fixed without panicking over the costs. Well done

The vendor that was assigned to fix our appliance wasn't very convenient. The first service call took 5 days to get. Then after they had to order the parts, the parts arrived and when they scheduled a return visit it was 10 days out after receiving the part. Poor service

If it was not American Home Shield I would have never known the company they assigned to me . Great company Alpine Appliance what an outstanding company Thank You American Home Shield

Great experience! The service provided was above standard.

I have no problems with any work orders.

I fill this out before..................

Fast appointments and quality technicians dispatched.

I’m giving them a five star because my first experience as far as the company is concerned was good with the service for Plumbing. I needed to speak to someone when I called in because I didn’t understand the process and once I spoke to a live person they explained it and Then a plumber was assigned and then the job was done within 36 hours.

I chose American Home Shield because I think they are the best

It was a gift, but having to contact American Home Shield I found them to be very helpful.

I am so thankful I switched to (AHS). Best decision I’ve ever made in home warranty.

I always thought that if any appliance or product that needed repaired I thought you guys were to take care of it but in my case it wasn't which I had to purchase another fridge.

Process for my dryer repair went smooth and fast, was fixed within 2-3 days Great Job American Home Shield.

Service was prompt and the service rep. was very professional. He even had an APP on his phone that translated his native tongue to English so I would be sure to understand what he did for the repair. Very nice feature!

I don't think I should pay more than I'm already paying on the monthly basis when something breaks down you all need to pay not the customer more than he's already paying and I mean on a monthly basis and the service fee that's all the customer should pay!

YOUR PROMPT RESPONSE TO SERVISE REQUESTS

A friend recommended me to get the insurance few years ago

The service I received was so professional and very reasonable. AHS is great at matching contractors to my needs. The contractors for this recent job were CNG. They repaired a leak under my slab and did an amazing job! They did the job in 2 days and cleaned up after themselves. They did the least amount of damage possible so that when they were done, they could restore my space like they found it. They were courteous, on time, and diligent about the work they did. I'd recommend to anyone for any plumbing needs.