American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Tonya Carpenter Pinson, AL

Value and commitment to honoring their warranty. I feel a lot of warranty/insurance companies may try to find loopholes to honoring their contract, but not American Home Shield. They are AWESOME! And such an asset to first time home buyers, like us!

2 years ago

Reply from American Home Shield

Dear Tonya, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Patrucua Williamsburg, VA

American home shield is a life saver! I love having it because I have no men here to help me. I’m very satisfied with their service and especially like the appliance guy David B. He fixed my washer so fast and was excellent!!

2 years ago

Reply from American Home Shield

Dear Patrucua, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Javier Godinez San Luis Obispo, CA

Initial call in after filing claim/s, frustrating at times as the call seems to go OFF Shore and hard to understand. Once my latest claim was dispatched, as URGENT, after a few more calls, I got a good plumber. He diagnosed septic issues. My policy covered such an issue. I was advised my check for nearly all the 1400.00 bill was en route via mail. Once it is approved for repair, you have to jump some hoops to get the contractor to get you all INFO that is required; License, etc. I'm happy to have had this warranty for my issue.

2 years ago

Reply from American Home Shield

Javier, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Kashmiri Hindu Richmond, CA

Like: The provider was assigned quickly on my work and follow-up on what s/he needs to do was also arranged quickly Not Like: 1. The provider told me that I needed to pay out of pocket to cut the wall area where the pipe was leaking and also to cut and install the PTrap. Basically, it was charge to access the area. I am not sure why I should pay that out of pocket. If a pipe is leaking and that is covered, then wherever the leak is that should be covered. 2. I was told he would replace the pipe and then I am not sure if he will reinstall the PTrap on the sink and who will fix the sheet rock he has cut. I believe he was re-installed the PTrap but not sure and another contractor needs to come and do the sheetrock work. All this could have been explained to me after the provider visited the site by the provider or by AHS.

2 years ago

Reply from American Home Shield

Dear Kashmiri, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Donna Hydleburg Chevy Chase, MD

Best service for my dollar! It's so worth it for me. I trust the company and the value they bring to the services. i'VE USED THIS SERVICE FOR OVER 15 YEARS IN MY PREVIOUS HOME .Now in my new home . One of my Best decision I've made.

2 years ago

Reply from American Home Shield

Dear Donna, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Michelle Hall Blair, NE

Dislike customer service very much. Poor. When I called into AHS previously for a disappointing service call and asked how could I get my preferred company the advice was to let AHS know who I would prefer at the next call. I had a situation come up on October 2023 where this issue was addressed except this time, I got online and there was no email request for anything of this type. I filled out most of the request but did not finish the request on the webpage proper as I saw an online chat on the right hand side of the page. I used the chat to see if my preferred company could do the work. When the chat line asked if I wanted to proceed with the request I said, "Yes." When the company finished the work my bank account was charged twice for the one service call. When I called AHS Customer Service to ask them to place one of the two payments taken out back into my bank account they gave me all kinds of excuses, told me I was the reason that this happened, I had placed two orders by using the chat, When I specified that I had not hit submit on the primary webpage and only said, "yes" to the chat, they still gave me problems. The resolution to this was finally reached after two days of phone calls, back and forth, between AHS, myself, and the company that did the service. We actually had to go to a three-way phone call to verify the company owner and dispatch numbers. (which I had given to AHS on a previous call. All of the onus was on myself to prove that AHS had made a mistake, when they could plainly see what they had happened. They could have also looked at the record over the years that I was with them to see that nothing like this had ever happened before. Then to add insult to injury the customer service specialist said that I would have to wait 7-10 business days for the refund! If they can take it out of my account immediately when service is rendered, they could certainly have put it back with the same expediency. Very poorly done by AHS!

2 years ago

Reply from American Home Shield

Dear Michelle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Ronald Dallas, GA

We have been with American Home Shield for numerous years and have utilized there services many times. We have always found that they provide good service. If we run into a problem we can call and they do their best to find a solution.

2 years ago

Reply from American Home Shield

Dear Ronald, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Saravanan Arumugam

Owning old home will come if it's own issues like leaking, etc. Getting parts and labor may be expensive compared with what monthly payments and trade service call you pay. This service may take 1 or 2 weeks to complete the issues.

2 years ago

Reply from American Home Shield

Saravanan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Timothy Mount Joy, PA

Only had to use it once so far. It could not have gone any better. I did not know things could ever run so smoothly. Email appointment went smoothly and service person came two days later. He was professional, timely and cordial. Definitely five stars. Saved money by having a contract with them.

2 years ago

Reply from American Home Shield

Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Charles Lewis

AHS has always been prompt in addressing my service request and has seldom or never denied a service request over the many years that I have used them. I have even had the pleasure in recommending them to a few of my friends and acquaintances

2 years ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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bettye knight Fredericksburg, VA

Whenever I submit a request the company immediately schedule someone to come out to resolve the issue. The technicians assess the problem, explain the resolution repair/resolve this issue the same day unless a part is in need of replacing.

2 years ago

Reply from American Home Shield

Dear Bettye, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Renee Richardson, TX

We had our AC, master bedroom ceiling fan, dryer and AC thermostat go out all in one month..I called American Home Shield and repairmen were not only sent out in a timely manner but they were all on time. All of the men were very professional. Glad we have this protection for the past several years.

2 years ago

Reply from American Home Shield

Renee, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 18th, 2023

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Verified Customer

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Stephanie B. Brown Elyria, OH

We bought our home 3yrs ago. It's an older home and trouble was expected. AHS has covered us more times than I can count over the last 3 years. This year alone, they've taken care of 4 issues. Their response time is quick and the customer service is always amazing! Their online portal is easy to navigate as well.

2 years ago

Reply from American Home Shield

Dear Stephanie, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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David Cedar Park, TX

Have been with AHS for 11 years with this house and around 8 years with a previous house. Overall they have been very responsive, timely in providing vendors that are knowledgeable, customer service oriented and very professional in resolving the reported issue.

2 years ago

Reply from American Home Shield

David, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Lynn Maikke Woodinville, WA

I've requested service twice (once for electrical and once for plumbing) through my AHS home warranty. I had a great experience both times. I'm very pleased that everything (parts and service) was covered by the standard service fee.

2 years ago

Reply from American Home Shield

Dear Lynn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Henrietta San Leandro, CA

Well I like the fact I just call the number and someone helps me with my problem. They set up the company that will work on my appliance and,then the company contacts me and we make the appointment. Fast and simple. Great service.

2 years ago

Reply from American Home Shield

Dear Henrietta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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NJR Goldsboro, NC

We had to have our hot water heater replaced and it was a completely trouble-free experience. We did run into an issue with the techs sent out for our washer not seeming to know what they were doing, but in the end the problem was resolved. There have been a couple of other more minor things that have been fixed without any issues.

2 years ago

Reply from American Home Shield

Dear NJR, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Althera Brown St Louis, MO

I was having a problem with water backing up in my basement. We had two different plumbers come out. The first plumber was honest and said his equipment was not adequate for the job. Had to call for a second plumber and was extremely pleased with their service.

2 years ago

Reply from American Home Shield

Dear Althera, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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nancy lewis Pekin, IL

I think the warranty is wonderful, it has been helpful since my husband cannot physically do some of the work anymore. The only complaint I have is when I call I usually get someone who I cannot understand them speak. By the time I'm done I am wore out and not sure whether I got things taken care of.

2 years ago

Reply from American Home Shield

Nancy, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Barbara

I always have to worry if I could trust the contractor you send one guy lied to me and said the air conditioning was contaminated and he wanted 12,500 for new air conditioner so I asked for a second opinion which I got and there was nothing wrong with me fixed a few parts and everything was good so you see I have to always have chest pains but I need them because I'm out of state and property me there and Heat in the desert but I have to be on my p's and q's with these people because they can lie to you the contractors they send out they may be licensed and bonded but they can also be crappy and rip us I've been through it several times American Home Shield needs to check out these people closely or take a closer look at the reputation just because their license and bonded doesn't mean they're reputable I didn't need a new air conditioner that was all b******* to ripped me out for 12,500 dollars thank you for sending out the second opinion and now I'm not red tagged anymore

2 years ago

Reply from American Home Shield

Dear Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 6th, 2023

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Verified Customer

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Yolanda Anaya Hanford, CA

I needed my AC worked on the technician came out and fixed it but as soon as he left my AC stopped working I did a recall the following week the same technician came out and made sure everything was fixed and completed with no problem which I appreciated

2 years ago

Reply from American Home Shield

Dear Yolanda, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 5th, 2023

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Verified Customer

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Hilda Auburn, CA

Great company, I had them for about 4 years before I moved , then my real estate agent purchased it for my new purchase. They've been on top of every claim I've had to make ! They connect you with some great companies in their network. I've referred them to several friends & families.

2 years ago

Reply from American Home Shield

Dear Hilda, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Oct. 4th, 2023

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Verified Customer

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Cara Tetschlag-Frank

8/28 - requested service 8/31 - Green Wire Bay Area came out to assess….they needed to order parts 9/14 - Green Wire was supposed to show up between 1-4pm, at 3:30pm I called to see if they were still coming. They assured me he would be here between 4-4:30pm. At 5pm they still weren’t here, so called them again and of course the office was closed. The guy finally showed up at 5:40pm. Spent 2 hours here supposedly fixing the problem, but then found another problem. Told me they would need to get approval to order the parts. I called AHS to complain as Green Wire was just flat out awful. 9/18 - AHS sent a different contractor out (Sears) to look at the washer and somehow the washer wasn’t working at all and that technician said that it looked like the previous contractor didn’t actually fix the initial problem. He told me he would need to call AHS to get approval to order that part(s). 9/20 - I called AHS to get an update. They told me that the parts were ordered but that I would need to wait 14-21 days and once the contractor received the parts they would call me to schedule a time to come out and fix it. I asked to speak with a manager. It took them 5-10 minutes to put in contact with someone on the “escalation team” and that person was just as worthless as the first person I talked to. I specifically asked to speak with someone that had more authority than the first person and all I got was someone on the escalation team with no extra authority. I asked for my service fee of $75 to be refunded. He said he would do that and to no surprise said that it would take 7-10 days for the refund to show up. That whole call was over an hour and nothing was resolved and there has been no sense of urgency whatsoever. 10/2 - called for update on the status of my washer….stagnant and keep getting the same answers….parts ordered, you have to wait 14-21 days but then he changed it to say 10-14 (well, it’s been 10 days), still haven’t seen my refund and he tells me I have to wait 14-21 days for the refund which is not what the person told me back on 9/20. By now, I am extremely angry and frustrated so I let the guy know how frustrated I am. He keeps apologizing for how long this has been taking and says “we’ll make it up to you”. I asked him how they were going to do that and he basically repeats everything he had told me about the parts being ordered, the waiting period and that the contractor will call me once the parts are in to schedule a time to come out. I asked “how is that making it up to me? These are all the things that AHS has to do and should be doing since I pay a monthly fee for this service on top of the $75 service fee each time I open a service request!” So over a month without a washer, they refuse to pay my laundromat bills, they refuse to show any sense of urgency whatsoever and I just keep being told the same thing over and over. I told him that after this is all said and done, they will be losing a customer.

2 years ago

Reply from American Home Shield

Dear Cara, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Verified Customer

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Susan Heath-Powers Sparks, NV

I did a lot of research on which home warranty company to go with. I am so glad I chose American Home Shield. The service has been perfect. I use them with two properties now and have used them both of my properties and it’s been a wonderful experience. Susan

2 years ago

Reply from American Home Shield

Susan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 27th, 2023

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Verified Customer

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Tommy Flynn Hobbs, NM

The customer service was awesome and they chose our local A/C repair company who is already familiar with my system. They made the repairs the next morning. Unfortunately the new part also failed, but they were back out the following day to make the repairs again. My A/C is blowing cold once again. I couldn't be happier.

2 years ago Edited September 27, 2023

Reply from American Home Shield

Tommy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Sep. 25th, 2023

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Verified Customer

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Kelsey Harder

Easy to request a service but when it comes to receiving an invoice, there is a challenge. The service provider Circa Service can’t provide the invoice since I did not pay them directly for the job and American Home Shield keeps putting up barricades as to why they can’t provide me with an invoice. I have had 3 different answers from 3 different agents so far. The first said she emailed it to me (which I never received), the 2nd said they couldn’t provide invoices to customers, and the 3rd said the plumber has yet to submit the invoice….it has been a week.

2 years ago

Reply from American Home Shield

Kelsey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 22nd, 2023

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Verified Customer

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Julie Palm Desert, CA

It took more than a month to fix my 2 AC Units. Rating would have been a 5 but Ai had to follow up a few times before the parts were ordered and installed within more than a month from the initial request for service. Even with a long wait for completion of the jobs, I still recommended using American Home Shield to my family and friends. It was worth paying the out of pocket cost. Thank you American Home Shield!

2 years ago

Reply from American Home Shield

Julie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 20th, 2023

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Verified Customer

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Marsha Fayetteville, NC

I called to have my dryer fixed. It took almost a week for repair person to show up. She took it apart did what she had to do to it I even paid $50.00 extra to have it cleaned. I got to dry 1 load of laundry before it started make a WORSE noise than it did before. I callback to have repair person come back out and was told it was going to be another 8-9 days for them to show up. So out of the last 3 weeks I’ve been able to dry 1 load of laundry! It’s a pain to load up laundry and go to laundromat to dry clothes. Repair person is supposed to show up today between 8-5, which I think they should be able to give a smaller window of time, not 9 hrs waiting for them to show up!!!

2 years ago

Reply from American Home Shield

Marsha, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 15th, 2023

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Verified Customer

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Vicki Kings Mountain, NC

We have made 2 claims since purchasing our home. Both were handled immediately. They fixed one toilet and replaced another with a new handicap toilet. We are very pleased with their work, speed of service and coverage. Thank you!

2 years ago

Reply from American Home Shield

Dear Vicki, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Sep. 6th, 2023

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Verified Customer

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Kenneth Hereford, AZ

When called, they were here within 24 hours, and diagnosed the problem. Parts were ordered and repairs were complete within 24 hours after the parts were received. Extremely happy with the results and the speedy response to our call.

2 years ago

Reply from American Home Shield

Dear Kenneth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Christopher Germantown, TN

They got a technician out to my house the next day to service my AC unit. When I made a follow-up call about the service, there was no problem. They can right back out and made sure I was satisfied with the service. Great job

2 years ago

Reply from American Home Shield

Dear Christopher, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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Ben Denton, TX

Amazing service. I expected it to take a long time for someone to come out, but they came after one business day. The motor went out on my ac unit. I am certain we saved money. The technician sweated a lot and got the job done. Very thankful!

2 years ago

Reply from American Home Shield

Ben, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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James Chicago, IL

Being on a fixed income, it’s nice that I pay a fee and $400 when I file a claim whatever the problem is, it’s either fixed or the item was replaced at no extra charge. If I wanted something better than a comparable item, I just pay the difference which is what happened when we had to get a new dishwasher. Which I thought was a good deal.

2 years ago

Reply from American Home Shield

James, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Sep. 5th, 2023

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Verified Customer

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O'Kerria Gomez Chicago, IL

Had an issue with the AC not working and American Home Shield sent someone out to have it serviced immediately. There was a part that was no longer covered under our AC warranty, however it was covered under American Home Shield. This saved us lots of money in the end.

2 years ago Edited August 2, 2023

Reply from American Home Shield

Dear O'Kerria, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Tonda Snyder Carmichael, CA

I would like the ability to request an alternate provider if the assigned provider is unable to accommodate my availability or get to me within a few days. It is a frowned upon by American Home Shield request an alternate provider. I have had two experiences where I needed to request a alternate provider and the alternate providers were available immediately and did an outstanding job. I am a much happier getting my broke appliances fixed within a day or two rather than waiting a week or two.

2 years ago

Reply from American Home Shield

Dear Tonda, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 19th, 2023

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Verified Customer

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Richard Corpus Christi, TX

Overall, we have been satisfied with AHS on all our service calls. We have had our home warranty for many years with AHS. The price for the warranty has gone up every year and so has the service call fee. This year, the price increase was the largest that we have seen so far. The monthly amount for the warranty went up $40 and the service call fee went up $25 and is now $100 for service call. We will be comparing other home warranty prices to see how AHS compares.

3 years ago

Reply from American Home Shield

Richard, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 20th, 2023

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Verified Customer

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Steven Fort Worth, TX

This company has been very responsive accept for our most recent breakdown and that is the air conditioner. AHS has totally not handled this issue! The first time they sent out a technician to fix air conditioner he basically was told to do the minimal possible to get it running. Within two weeks it was broken again and the same technician was sent out to access repair, this time he was allowed to order a new coil evaporator, which AHS ordered wrong! We have been waiting so far for 10 days,in 104+ degree weather with yesterday being 107 and today a 108 . I have been told that it will be another 3 days to get a very available part and then another 4 days to get it installed maybe! This is beyond unreasonable. Of course my husband have been insistent AHS make this happen sooner to no avail! AHS should be totally be docked for their incompetence! I have lost faith in their ability to put the customer first.

3 years ago

Reply from American Home Shield

Steven, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Jul. 19th, 2023

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Verified Customer

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Daniel Port Saint Lucie, FL

I have used AHS for 8 years and the experience is almost always great. Either a problem is resolved or the appliance is replaced. I love not having to figure out a company to call for any issue. I have recommended them to friends that can afford a monthly fee.

3 years ago

Reply from American Home Shield

Dear Daniel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Ricky Knightdale, NC

From the time the service technician left my home I waited 4 days and no response foe AHS I called on the afternoon of the 4th day and within 10 minutes AHS sent an email informing me that they would be replacing my range and gave me numerous options within 15 minutes my new range was ordered.

3 years ago

Reply from American Home Shield

Dear Ricky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Beverly Bradshaw-Reid Atlanta, GA

For the most part, I’m pretty impressed with AHS. There have been a couple of times I have not been happy with the results, But not so many that I would think about dropping the service. Again, I’m happy overall and they come through for me more often than not.

3 years ago

Reply from American Home Shield

Dear Beverly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Mary Tampa, FL

I’m impressed by their relatively quick service when I have called regarding an appliance not working. That being said, I was recently told disappointed with their response when my air conditioning was not working & told that I would have a 5-day wait for a technician. For living in the state of Florida, I find that unacceptable due to the extreme temperatures that we have been having this year. I hope that you will consider hiring more employees so this situation can be handled.

3 years ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lisa Sequim, WA

We recently had to have our heating/cooling system replaced. We’re very pleased with the contractor that was assigned to us through American home shield. They were prompt professional and polite! Very happy with her decision to have AHS coverage! They really came through!

3 years ago

Reply from American Home Shield

Lisa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Donishia Las Vegas, NV

A/C went out just as temperatures were reaching 100°. They sent someone out very quickly to assess and fix the problem. It turned out to be a bigger problem then originally stated, but they came right back to reassess and fix the problem. It’s better to have AHS and not need it, than need and not have it.

3 years ago

Reply from American Home Shield

Donishia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Julie Dallas, TX

We have had American Home Shield on 3 homes now, first house never needed them, second house used them once and current house we used it 3 time.. great response time and great sub contractors.. we will keep them, it is well worth it!!

3 years ago

Reply from American Home Shield

Dear Julie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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shawn burton

I really like that AMS responds promptly once a service request is placed. However, Their resolution process is very poor. We have the platinum plan and we put in a serice request over a year ago to repair the ice maker and water dispenser on our Samsung refrigerator. In 2022 3 different repairmen and plumber were dispatched and no one could repair it. After several months, we then called and spoke with a customer service representative and he asked if he could sent out another repairmen one last time. We agreed, the repairman came out and it was not repaired. We recently placed a 5th service request to fix ice maker and water dispenser June 2023. A repairman came and said it was the fan. He replaced it but needless to say, it did not fix the problem. We contacted the service contractor and they are now ordering a part. It's been over a year AHS!!

3 years ago

Reply from American Home Shield

Shawn, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Robert Rountree Austin, TX

I have had two great experiences with AHS recently on a roof leak and a air conditioner issue, both contractors were very competent, professional and responsive (5 stars for these contractors). AHS had a challenging time with the contractor assigned to my refrigerator failure, but ultimately came through. I believe they are worth the money.

3 years ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Wallace Commerce City, CO

I don't like the rise in premiums. I started at 48.99 a month and now pay 76.99. Overall, I do believe it is a benefit and the AHS has approved every claim I have made. There was one claim where the item was repaired and broke down shortly after it was repaired. It was the third time it had been repaired and I chose to not file another claim. The GE contractor was below average at best.

3 years ago

Reply from American Home Shield

Dear Wallace, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Patricia Tate-Camacho Pittsburg, CA

I am a first time homeowner. So far América Home Shield has assisted me with replacing a dishwasher. In order to install the dishwasher that I preferred, I needed to spend money but not nearly as much as I would have spent without my AHS warranty plan. I will renew my home warranty plan for the next year.

3 years ago

Reply from American Home Shield

Patricia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Kimbrelee Austin, TX

I’m not satisfied to find out that the compressor that was replaced 7 months ago has already become the issue for my central AC unit to stop working during the Texas heat wave in June. I researched this part to find out that MANY customers have experienced the same issue. Mind you, I had to wait on this part for several weeks during a cold snap, during which time I had to resort to using hazardous space heaters. Moving forward, I fully expect that this gets rectified and American Shield/American Air use quality parts from reputable manufacturers. I pay for quality service and I expect quality products.

3 years ago

Reply from American Home Shield

Kimbrelee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Amy Henry Irvine, CA

We had American Home Shield for one year after the purchase of our home. The good: when I made a service request, they scheduled someone promptly and the technicians generally were good. The bad: the deductibles are high enough to really make you think twice about calling. When we had a microwave that needed replacing, we got stuck in the transition from service to appliance purchasing and it took three long phone calls, each on hold for 30+ minutes just to get someone on the phone, two of which dropped before finishing and I had no way to get back in touch with the person who had been helping me. It is very hard to get in touch with them if you're not asking about something very standard. While it saved us money on several things, it does not save time and we decided not to renew.

3 years ago

Reply from American Home Shield

Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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