American Home Shield: Read 34,890 User Reviews From Real Homeowners

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Verified Customer

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Robert Truskey

American Home Shield is slow, at times, to respond when an appliance needs to be replaced. I currently have an issue with my washer. The assigned contractor has serviced my washer four times, ordered two parts and still hasn't resolved the issue. AHS advertises replacement of appliances, but, it's a slow process when it becomes apparent that the contractor can't fix the issue. It appears to me the contractor is just throwing darts and hoping something sticks. This is bad service.

10 months ago

Reply from American Home Shield

Hi Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 11th, 2025

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Verified Customer

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Jennifer

Dewayne H was very professional and cordial. He explained everything well and put me in touch with his supervisor to complete my repair. I was not super impressed with the repair guarantee or the sales pitch given by the supervisor and went with a different company.

10 months ago

Reply from American Home Shield

Hi Jennifer,
Your feedback is greatly appreciated to help us provide you with a great customer service experience!

Feb. 11th, 2025

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Verified Customer

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Sybrina

This was such an excellent experience. They handled everything. We paid what we needed to AHS and they handled everything else. Fast and very responsive service. I recommend them.

10 months ago

Reply from American Home Shield

Dear Sybrina
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Leroy

The rating would be 5 stars if it hadn’t taking a full month to get my Washer Repaired. The Washer Maintenance personnel was great with the diagnosis and repair but the time between getting the technician out and ordering the parts and repair was entirely too long. It needs to a faster response and repair time because I was without a washer from 12/7/2024 until 1/2/2025

10 months ago

Reply from American Home Shield

Hi Leroy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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HGN

The biggest problem is the quality of the service technicians they use where a lot of them are terrible and they continue to use them in spit of numerous complaints about the quality of their work and instructions to not assign a particular contractor to any request for service and it happens anyway. On the positive side, they have replaced many appliances and other home systems like our hot water heater(more than once) and pool heater, and other items that come with an old house that can pay for the cost of having the home warranty.

11 months ago

Reply from American Home Shield

Hi,
We appreciate the feedback regarding your most recent American Home Shield experience. We would be glad to speak with you and discuss your coverage.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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egorucu@yahoo.com

I'm not happy with the service provided by J&L Plumbing & Air Although I paid $150 for a wayerheater drain pan and drain pipe, they didn't install a drain pipe. If there is a leak when I'm not home it will go into my shed. When I asked the pro who provided the service said I can but a piece of hose etc. ? And the wayerheater J&L Plumbing is a base model of a cheap brand.

11 months ago

Reply from American Home Shield

Hi, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Buck

We love the service, someone is assigned to our requests quickly. We've had very good service for most of our appliances. The only problem was pool repair, we had a leak in our pool heater, the contract stated it would cover it but they wouldn't after several attempts and reviewing the contract with them. The support person (a manager) could only say they were told it wouldn't be supported, could not explain why that was opposite of what the contract clearly stated. I could have sued them over this.

11 months ago

Reply from American Home Shield

Hi Buck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Lana

When calling for service, the receptionists are very professional, patient and quickly find the right companies to solve the problems. We have been using American Home Shield for almost 30 years.

11 months ago

Reply from American Home Shield

Dear Lana,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Ann

I am a Real Estate agent and offer the warranties to my clients however the past year I have had issues with the contractors that have been dispatched. The Co Climate Masters was TERRIBLE! I had no A/C for 2 weeks in the middle of a heat wave and they were not responsive. The office did not return phone calls or text messages. They didn't show when they were supposed to install. After I googled them (Awful reviews ) I tried to get AHS to reassign it but they would not. I was able to get a cell phone for one of the techs (it was listed on google as the office #). Once I had the techs # he got things scheduled. After install (3 months later) my electric panel kept tripping and of course Climate Masters wouldn't return phone calls so I put in a service request for a new service call. Once the electrician came he said the HVAC wired everything wrong. After speaking to other Companies I have discovered the AHS does not pay them well hence the shitty Companies. I also cringe when I have to call AHS as I can't understand the CSR and they cant understand me. Not only that the constant apologizing they are required to do is so annoying. Takes up precious time so make it STOP. I have 2 warranties for 2 houses and I WON"T be renewing.

11 months ago

Reply from American Home Shield

Hi Ann, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Floyd

American Home Shield Representative told me you ordered a new Carrier Brand 4 ton gas Furnace. They sent a unit with crane ECO TEMP. This is not a Carrier brand nor manufactured by Carrier. It is another company that I understand is a subsidiary company of Carrier. I’m disappointed that someone in American Shield sent me a unit from another brand that you told me you ordered for me. I have been a customer of American Home Shield over fourteen years and have always received what you said until this time.

11 months ago

Reply from American Home Shield

Hi Floyd, I understand your frustration and appreciate your feedback. Please feel free to contact us at @ahs.com bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Verified Customer

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Christine

My heating system broke down. When I called for help, it turned out that no technician was available for a week. But I explained my circumstances further, and the scheduler worked on finding me help sooner - which was great.

11 months ago

Reply from American Home Shield

Hi Christine, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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Verified Customer

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Robin

My home is over 20 years old. Things are starting to break down. Most of theses things we can fix or replace ourselves. Some of them we need a reliable professional. AHS provides that. They check up on the progress and keep in contact with the service provider. Thanks

1 month ago

Reply from American Home Shield

Robin, we’re so glad to hear that AHS has provided reliable support throughout your homeownership journey. We look forward to continuing to serve you for many years to come!

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Michael

had the service from a previous owner, it has been helpful with some things.

1 month ago

Reply from American Home Shield

Hi Michael, we’re so glad to hear that AHS has been helpful. It’s truly been a pleasure assisting you with your home maintenance and repairs, and we appreciate your trust in us.

Sincerely,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Susan

Had icemaker fixed and he did excellent job

1 month ago

Reply from American Home Shield

Susan, we’re delighted to hear you’re highly satisfied with your refrigerator repair. Thank you for sharing your positive feedback and for being such a valued AHS member. We look forward to continuing to serve you whenever you need us.

Best regards,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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David

things move quickly once contacted through their site.

1 month ago

Reply from American Home Shield

Hello David,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Deborah

Fast, friendly, accurate fridge fix. Good job!

1 month ago

Reply from American Home Shield

Hello Deborah,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Mike

Think they are the best around. Easy to work with

1 month ago

Reply from American Home Shield

Hello Mike,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Adolf

Very dependable and realiable and good contractor

1 month ago

Reply from American Home Shield

Hello Adolf,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Sushila

Very efficient, informative, on time and good in through.

1 month ago

Reply from American Home Shield

Thank you, Sushila! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Please do not hesitate to contact us at (888) 429-8247 with any future needs. Thank you for your feedback. American Home Shield

Nov. 6th, 2025

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Verified Customer

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Luz

Very good experience with American Home Shield

1 month ago Edited November 6, 2025

Reply from American Home Shield

Thank you, Luz! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Kimberly

service man was very knowledgeable and did a great job

1 month ago

Reply from American Home Shield

Thank you, Kimberly! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Anna

It was the company chosen by our realtor when we purchased our home.

1 month ago

Reply from American Home Shield

Thank you, Anna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Gary

Reliable and will always make sure the job is done

1 month ago

Reply from American Home Shield

Thank you, Gary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Adela

I will be cancelling my policy. You take our money and only want to cover parts but when it requires replacement, you won't replace the item

1 month ago

Reply from American Home Shield

Hi Adela,
Thank you for your feedback, and we apologize that the coverage did not meet your expectations. We understand how disappointing it can be to learn that a repair/replacement isn’t fully covered. We're happy to review your coverage and claim with you. For further assistance, please feel free to email us at socialmedia@ahs.com.

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Pamela

No work at the house, excellent communication

1 month ago

Reply from American Home Shield

Thanks for sharing your feedback!

Nov. 6th, 2025

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Verified Customer

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Inez

Tech was quick and solved my problem right away.

1 month ago

Reply from American Home Shield

It's good to hear that you had a great experience with us! Thank you so much for your wonderful review. If you have any further needs or questions, please don't hesitate to reach out.

Best regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Xiomara

When service is requested, an appointment is scheduled in a few days

1 month ago

Reply from American Home Shield

Thanks for sharing that good news on our process!

Kim

Nov. 6th, 2025

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Verified Customer

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Evelyn Miyake

Reliable company and follow though is excellent.

1 month ago

Reply from American Home Shield

Thank you so much for your wonderful review. If you have any further needs or questions, please don't hesitate to reach out.

Best regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Greg

Helps repair home items, but assigned companies don't always respond quickly.

1 month ago

Reply from American Home Shield

Thanks for sharing your feedback regarding the assigned companies as our goal is to provide quick service.

Nov. 6th, 2025

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Verified Customer

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Mary

I have used them for like 10 yrs. Very pleased

1 month ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Efrain

Hassle free and sends you professional technicians.

1 month ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Heather

The staff that I engage with via the phone are quick to answer the call and help where they can. However, my last experience with an issue resulted in a delay of about 3 days for the technician to visit the home as AHS only had 1 electrical contractor for our area. Once the technician arrived, he was able to correct the issue promptly. Our rates continue to rise (without our agreeing to a higher rate or advance notification of the change).

1 year ago

Reply from American Home Shield

Hi Heather, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Marianne

Claim process is OK, I wish I could order from any appliance vendor I choose, I have had nothing but problems with Lowes. Now in the middle of not one but two claims because of shotty delivery and installation services and GE is now coming out to inspect what I think is a secondary installation issue. They damaged my driveway and compromised my laundry room cabinet. If you are going to award a cash value for an appliance, I should be able to shop where I want.

1 year ago

Reply from American Home Shield

Hi Marianne, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Alex Nasjletti

After almost 10 years of service, AHS stepped up to cover repairs on my AC condenser and Boiler work that happened to come one season after another and left a perfectly working system in each case. Very happy we had AHS and they had our back to bring our systems back online in a professional manner. No questions asked.

1 year ago

Reply from American Home Shield

Hi Alex, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Stephanie

My needs are met. The app works. I’m able to submit a claim from anywhere and at a time that’s convenient for me (without waiting on hold). Techs are fast and I haven’t had a complaint abt any of the workers who have visited the house

1 year ago

Reply from American Home Shield

Hi Stephanie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Michael

I submitted a repair request on the 18th of November got a repairman to come out and he told me it would take more to repair than replace. Your company was not happy with his results so you sent another company to look at my washer. Took them until the 22 nd of November to look at my washer. They recommended repair vise replacement. on 25th I called your company and you indicated the repair request for parts was not yet submitted. You call the company and then they called me and their parts department has not submitted the request for parts. So as of today 26 November I have been without my washer for 9 days and parts will be requested and it can take up to 10 more business days. To me this is just unacceptable. That is why you get only 3 stars this time.

1 year ago

Reply from American Home Shield

Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Robert

American home shield has been very helpful with our home repairs. You pay a set fee and a contractor comes out to repair and analyze the issue. We have had lots of items repaired and some replaced by American Home Shield . I recommend to all my friends.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Elizabeth

Whenever we have an issue, service person comes out and it's quickly approved. It does take a LONG time to get someone out, but I know that's just due to the service people busy schedules. I have already reccomended 3 friends to sign up for this warrenty in the one month I've lived here :)

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Meredith

Having American Home shield gives me great peace of mind. I know that they have my back. If something in my house needs repair or tending to. I also appreciate the discounted preventative maintenance that is under the program.

1 year ago

Reply from American Home Shield

Dear Meredith,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Donna

AHS has covered every single claim that we've turned in. They were prompt and professional. Many home warranties try to “get out” of coverage, especially if you use the wrong terminology when reporting problems. AHS has never done that us. We highly recommend

1 year ago

Reply from American Home Shield

Dear Donna,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Ana

I made a request for someone to come to my house and check an electrical issue that I’m having. They immediately arranged for an electrician to come by. I am aware that I have to pay a $125 deductible for every request, whether it is covered by the insurance or not. Basically, they don’t give free estimates. But worst than that is the fact that the electrician they se t wasn’t able to provide a diagnostic of what is causing my problem. So I am stuck having to pay $125 for someone to come to my house to tell me they don’t know. Now I’m wondering either to cancel the service or if I decide not to cancel if I’ll be charged another $125 if they send someone else to try to decipher what is causing my problem. Beware.

1 year ago

Reply from American Home Shield

Hi Ana, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Jill

I'm not a fix it type person, so to be able to have something fixed rather than buy new or do without. The small monthly fee is worth knowing I can get things fixed. There is the service fee, but you would pay that to any repairman. This is fixed with the service fee. Well worth it.

1 year ago

Reply from American Home Shield

Thanks Jill. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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jneilc007

AHS has been our home warranty company since we bought our hose back in January of 2016 and have helped us immensely with three major events and we have been very pleased with them. You cannot go wrong with selecting this company to warranty your products and home. Save money and time. Their customer service is above reproach.

1 year ago

Reply from American Home Shield

Hi,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Sammy Mac

AHS has changed and we have noticed and appreciate that. We cancelled and then heard things changed, we like the new change. Better customer service when you have to call in and most of all, great companies that AHS is now contracting with to fix our appliances.

1 year ago

Reply from American Home Shield

Hi Sammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Danny Yost

It took too long to fix the problem. The repair of my refrigerator was a two-part job to get my ice maker repaired. The technician was very knowledgeable and thorough in his work. The first try did not solve the problem, but he knew the parts needed to complete the repair and was back in two days to complete the job. Good work but i was without service for three weeks.

1 year ago

Reply from American Home Shield

Hi Danny, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

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Verified Customer

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Jeff

The company has delivered mostly as promised. Initial appointments are set up pretty quickly. The coordination and communication between AHS and their service providers is not great. For example, there is no way to check the status of anything online so you always need to call the service provider. And if the service provider isn't responsive, AHS doesn't help.

1 year ago Edited November 11, 2024

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Tasha

American Home Shield meets all of my needs when it comes to home repairs. Getting this warranty with them has saved me money and gives me peace of mind knowing that when I make a request everything will be taken care of quickly with no hassles.

1 year ago

Reply from American Home Shield

Thanks, Tasha. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Regina

Unfortunately there are no 1/2 ratings, but I would rate AHS as a 4.5 rather than 4. I have been a customer for 17 years and although the prices have increased (that is the way of business), they have held consistent with providing EXCELLENT customer service and coverage. The 1/2 star demotion relates to three issues I had which took too long (in my opinion, upwards of three months) to resolve. Outside of those three problems, I would and do recommend AHS as a great home warranty company.

1 year ago

Reply from American Home Shield

Regina, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Oct. 31st, 2024

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Verified Customer

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Garry

Most of the time the companies you assign to the job are not reputable or vehicles have no name of company. Some are in a hurry and seem to not be wanting to explain their work. My last request for service was very nice and knowledgeable.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Gary. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Jane

Having the ability to get things fixed is great as a homeowner, as it takes a lot of worry off your shoulders. The services provided by AHS are usually very good, but I have had issues with their contracted agents sometimes due to their lack of timeliness in getting recommendations submitted to AHS, unfriendliness, or difficulty getting hold of who they assigned to work on the work request. This three-way communication can be an issue at times.

1 year ago

Reply from American Home Shield

Dear Jane,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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