American Home Shield: Read 34,383 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Patricia Hevessy Torrance, CA

I liked the speed that was taken for my washer problem - I was kept informed from start to finish by AHS - I was 100% pleased with AHS and with the Company chosen and with the technician who fixed my problem - my last experience with AHS was not good - granted, it was during the "horrible lockdowns" and the way that we were treated by the Government - at that time. I had great difficulty with communicating with AHS regarding my water heater issue - decided to give AHS another chance and very glad I did - thank you

1 year ago

Reply from American Home Shield

Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Derick Lansing, MI

My wife and I are retirees, and I am also a disabled veteran and a first-time homeowner. I appreciate how American Home Shield worked with us to find the right plan and savings. As many people who purchase a home whether it is old or new there will be problems. Everything was working pretty well when we moved in and when I did have a repair AHS put everything in motion like clockwork. Thank you, AHS.

1 year ago

Reply from American Home Shield

Derick, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

John Bohan Hampstead, NC

American Home Shield is a great Home Warranty provider if not the best in the business. Their customer service and response is top notch and the ease of use with the client portal is not difficult. The only thing that I had to stay on top of was the contractor and making sure they sched the appt and provided the proper documentation to AMERICAN HOME SHIELD. Once they had all the documentation the claim was processed and approved within 2 business days.

1 year ago

Reply from American Home Shield

John, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

robert rosenthal Portland, OR

The employee of Clean Air Act Inc. arrived on time and did a thorough inspection of my Central Air Conditioning System. He found the problem in a very short time period--no longer than 1 hour and fixed it with expert skill and knowledge! My Central Air System now works great! I am delighted with American Home Shield's quick service in contacting an outstanding company Clean Air Act Inc. Sincerely, Robert Rosenthal

1 year ago

Reply from American Home Shield

Dear Robert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star_border

Brenda Cockrell Spring, TX

I have filed one claim with AHS and was pleased with the quick response I received to my online request. A service company was assigned the same day and they responded quickly to set an appointment. I waited a few days for a tech to become available and the tech was on time as scheduled and was able to find the problem. Unfortunately, I needed a new part so had to wait for AHS to order it. The part arrived a few days later and was installed the day after it arrived. The technician was courteous, knowledgeable and fast. My washing machine is back to normal and the entire process was hassle free.

1 year ago

Reply from American Home Shield

Dear Brenda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

David A (fburgdave) Fredericksburg, VA

Has consistently been well worth the peace of mind knowing that items will be quickly repaired. Just as with all insurance products, it pays to opt for the higher level plans (Gold, Platinum), as we have had almost all repairs completed within 1 week of initial report. Have used AHS policies on our past three (including current) homes and has been well apprecitaed.

1 year ago

Reply from American Home Shield

Dear David, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Pamela Alvin, TX

We very much appreciated the technician was very professional & fixed our problem with our fridge in no time. He even came over 2 days earlier than expected since it was during a holiday weekend. I have recommended your company to others since we have gotten such great help with our service. One of the people has already signed up with your company.

1 year ago

Reply from American Home Shield

Pamela, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Phillip Elder Weatherford, TX

My home was constructed in 2007, thus it is at an age where multiple appliances begin to fail. I have read my contract and understand what is covered and what is not covered, so I have been able to maintain a positive relationship with AHS. Being an attorney and having construction and remodeling experience, even when the contractor has indicated that the repair is extraordinary and requires additional payment from me to repair beyond my standard fee, I have convinced both AHS and the contractor that it is a standard repair and covered.

1 year ago

Reply from American Home Shield

Phillip,m We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Jacqueline Wilmington, DE

American Home Shield really came through for me. I can't believe I actually have a new refrigerator and it's beautiful and equal to the one that I had. I have been telling all my friends and family and sharing my link to invite them to American Home shield. It is truly worth the investment as a homeowner. I am so grateful and blessed to have them by my side.

1 year ago

Reply from American Home Shield

Hi Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

check_circle

Verified Customer

star star star star star

David Monument, CO

I’ve contracted with several home warranty companies over the decades. AHS has been the best by far because they assign a service professional immediately, speeding up the process . A year ago my 17 year old water heater died., Within 24 hours a new one was installed. I paid 125 for service fee for which I got a brand new quality water heater installed with old one hauled away. I could not be happier with AHS, it is the best of the best based on my decades of experience with such companies.

1 year ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Frances McClintock San Antonio, TX

I had one service call for my AC that resulted in three visits by the service provider American AC/Heating: one to diagnose a problem with my thermostat and, since the technician didn't have one with him and a second to replace the thermostat. Less than 48 hours later, I still had issues with my unit. A second technician came out for a third visit and was able to quickly diagnose and fix a contact switch on the outside unit. I actually had two problems (one inside/one outside) that were handled with one service call. The process of initiating my claim was easy online and getting follow-up service for the still unresolved total issue was just as seamless. The responding AC company was prompt and professional. Very happy (and much cooler now!) with both American Home Shield and American AC/Heating.

1 year ago

Reply from American Home Shield

Frances, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

check_circle

Verified Customer

star star star star star_border

Charlie Clown Anderson, SC

Good service overall. There was some confusion on my check up on air system. 1st repairman said there was a leak so could not perform anything without a wait to check again. He said if leak found he would put a stop leak in and that would fix the problem. The next company repairman, from a different company, was very quick and efficient. I informed him of what the last repairman from the other company said and he said he was glad that he came instead of the other guy because putting in stop leak would void all warranties of work thru American Home Shield. It appears that I got lucky and no damage was done. So far everything is working well and hope all remains that way.

1 year ago Edited June 28, 2023

Reply from American Home Shield

Charlie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Gary Dallas, TX

I had a warranty from AHS that was provided for us at the time we purchased our home and had not renewed it when it timed out. Then a couple of years ago I decided to renew my home warranty and contacted them. I have not regretted that decision at all and have had to use it several times. They quickly responded to my requests for service and the contractors have been very responsive and professional. I highly recommend them to family and friends.

1 year ago

Reply from American Home Shield

Dear Gary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

check_circle

Verified Customer

star star star star star_border

Jim Cook Dallas, TX

I have been a subscriber to AHS for many years and have had numerous occasions to avail myself of their services. Ihave always found the contractors dispatched to resolve my problems to be prompt, respectful of my home, honest and trustworthy. I have experienced no issues. My only complaint with this past service call was the fact that after the problem with my air conditioning unit was fixed, it required 4 lbs. of freon at $185/lb. As AHS allowed only $10/lb., it cost me an additional $740 for just the freon. An online search confirmed that the price I was charged was within the average going cost for a pound of freon in my locale. In view of the high cost of freon, I felt a greater portion of the cost of freon should have been covered by my policy.

1 year ago

Reply from American Home Shield

Dear Jim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 16th, 2023

check_circle

Verified Customer

star star star star star

Benjamin O'Fallon, MO

Always there for us.Good customer service for the most part.The best thing is the companies you all send out to make repairs.Have been disappointed in one yet.It seems to most always be a repair rather than a replace,but so far so good.Monthly price seems to go up every year as well.But we will remain customers until we notice or feel unfair treatment.I think we’ve had AHS for at least 5 years now,Not sure but close.

1 year ago

Reply from American Home Shield

Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

check_circle

Verified Customer

star star star star star

Mary Memphis, TN

I had multiple appliances with problem. They were all diagnose as unable to repair. All of my appliances were replaced. One of the item was not available in the shopping site, so I was offered a cash out option. I shop outside and found an appliance of my liking. I sent all of the supporting documents of the cost to AHS. I received a check reimbursement g to for the money that I spent purchasing my appliance. Very happy with how’s my case was handle.

1 year ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 13th, 2023

check_circle

Verified Customer

star star star star star

Suellen Hot Springs Village, AR

I like knowing I don't have to hunt for a repairman when I need something fixed. All I do is file a claim and Home Shield does the rest. And I like knowing what the bill will be - no surprises. And I like the fact that the repairman shows up on time, knows what needs fixing and does it. I like being given the name and phone number of the person who will be coming to fix the problem, and I feel safe opening the door.

1 year ago

Reply from American Home Shield

Suellen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Stephen Tomball, TX

Quick, on time (frequent text notifications and call when he was heading our way) very professional! One question, we need Refrigerant (supposedly as much as we need as part of our warranty) Instead of filling refrigerant then while the service provider was there we had to place a separate service call to get it filled. I know this is to defray your costs as I had to pay an additional service charge! I would appreciate it if they just filled the refrigerant while they’re there and I’m ok paying extra to get this done as well as an repairs

1 year ago

Reply from American Home Shield

Dear Stephen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star_border

n/a Leesburg, VA

I’ve had ups and downs with American home shield over the years at both my home and rental property, but based on my recent experiences, this company has taken a turn for the better and continues to improve its customer service. I was thinking of trying out a new company and then couldn’t because overall, AHS has been good to me and I as more reliable than the other company I tried. I’ve had a refrigerator replaced and a washer/dryer based on malfunctions of the products. Additionally, as of late I’ve had very timely resolution of all concerns. I also appreciate that when I’ve called recently, the customer representative liased with the company providing service so that I didn’t have to and they were able to expedite my concerns. I have no complaints with AHS as of late except for the fact that their fees continue to increase it seems.

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Thomas Rockledge, FL

Geoffrey was great. The first plumbing company you sent a few weeks ago was horrible. They charged us $1.800 to cut out a piece of leaking pipe. I had contact with another plumber here in Brevard cty and they would have charged $600. Geoffrey said $800. I do not want to see that plumber from Orange cty again. It would be nice if you could get a contract with a plumber here in Brevard cty.

1 year ago

Reply from American Home Shield

Thomas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star

Mary Memphis, TN

My experience has been good so far. The appliance department did an amazing job helping navigate the shopping page. One of the appliances was no longer available so I was given the option to shop of site and send my invoice in to Ahs for a check payout. Except for a couple of snag with the payout, the process seem to be working. Still waiting on my check, I will update when complete.

1 year ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 7th, 2023

check_circle

Verified Customer

star star star star star_border

Susan Scotts Valley, CA

You know I've had you for years, first in AZ now both AZ and OR. Last year I had a plumbing problem. Because Brookings, OR is so small and doesn't have a over abundant of plummets you had me call my choice of a plummer. I followed all the directions, having the plummer call you to get approved, he gave me an invoice, I took a picture sent it via email to the address I was given and never got reimbursed. It was over $300.00. Not for nothing it has left a bitter taste in my mouth. It's very uncool when I had to front the cost. I'm still a loyal customer to this day. I would love it if I can still be reimbursed. Thank you, Susan Koff

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Marianne Charleston, SC

It was a very easy completion of my problem with American Home Shield. My refrigerator stopped working. I was in contact within one day. They had it set up for me to look at refrigerators and decide what I wanted or did I want exactly what I had I made the choice I was notified that the company would contact me and bring it on a certain date. It came in seven days. The old one was taken out. The new one was put in and all was well. It was a very easy experience.

1 year ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Stephen Fortlouis Wilmington, NC

I’ve been a customer for 40 years. With a brief interlude when I first moved to this market eight years ago. The warranty company that was included in the purchase of my current property was absolutely useless. I could’ve repaired or replaced items at a lower cost than their services provided. I was relieved when American Home Shield became available in Wilmington, North Carolina.

1 year ago

Reply from American Home Shield

Stephen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

check_circle

Verified Customer

star star star star star

Steven

On my replaced dryer…I should have taken their generous offer of a GE PROFILE DRYER.. instead of accepting their cash offering of which I paid lots more for a Maytag Commercial dryer that the plastic squirrel cage motor broke in four pieces!!!! Bad decision on the three week old Maytag!!! I made a mistake!!!! American Home Shield technician was timely…knowledgeable..and courteous!!

1 year ago

Reply from American Home Shield

Hi Steven, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 29th, 2023

check_circle

Verified Customer

star star star star star

Barbara Davenport, FL

For our last issue we had a broken central air conditioner. It was late so I went on line and easily reported the problem. A wonderful service man, Jose, came out to our home the next day. He checked our freon levels and then quickly identified the issue, had the part on his truck and was on his way in a half hour. I could not have asked for more.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

check_circle

Verified Customer

star star star star star_border

Laurie Racine, WI

Overall our experience with AHS has been good. They are a lot easier to work with than our last home warranty company. We are having trouble currently concerning a water problem created by (what we know now is the shut off valve to our first floor bathroom sink faucets. When I called in the to make a claim for service (in a panic as the bathroom surrounding area as well as the basement below were flooded with water) I happened to say the word faucet and that is all the agent heard. When I called we didn't know where the water was coming from specifically we just knew something about the "faucet" was leaking. When the plumber arrived and discovered it was the shut off valve to the faucet that was the cause of the problem he told us he couldn't fix that unless we put in another claim and paid another 125.00 deductible. We called AHS they next day - spent a great deal of time of the phone with an agent going back and forth about the original call and she finally agreed to amend the claim so that the shut off valve would be included. Next day the plumber arrives - he calls AHS because he had not received an amended work order - and a different agent tells him NO the shut off is not included. The plumber tried to tighten the valve but we are still stuck with emptying a tub because the shut off valve is still leaking (slower than before - but still leaking). I won't go into the issue of them not replacing the faucet because our vanity top is 6 inch on center and they only cover a 4 inch on center faucet. Who knew. A little frustrated with this claim and a little edgy since my first floor is a complete mess (thank God for homeowners insurance) and we lived in a jet engine for 3 days. Whew..... all in all AHS has been good for us and is a better than average home warranty company. It's easy to submit a claim and they are very prompt on assigning a contractor to perform repairs.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

check_circle

Verified Customer

star star star star star

Susan Bivins Ballwin, MO

AHS just replaced my built-in GE over-the-range microwave. They sent a GE appliance technician to diagnose the problem, and determined that a new replacement was the best option. They instructed me how to order, and gave me choices on make and model. I made my selection, it was delivered and installed, and the old microwave taken away. This took only one phone call (to report the issue). No muss, no fuss, just good service.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

check_circle

Verified Customer

star star star star star

Elizabeth Bakersfield, CA

American Home Shield is #1 They are amazing. The efficiency is top notch. I have had my pool pump go out, my refrigerator, my air conditioning motor and then a leak in my roof!! This all happened within a span of 3 months. I was overwhelmed but didn’t need to be 😊 they took care of everything and fast. Thank you American Home Shield Elizabeth Schmedding

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

ZOILA RIDLEY Victorville, CA

I've been a customer for many years and so far I'm pleased with the over all service of American Home Shield. The companies they send out are very professional and knowledgeable about the issues in having. So, I'm pleased with this company. I trust them when my home has am issue.i would recommend this company and I have so far with my family and friends.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Harold Woods

Quality, Respect, Compassion, timeliness! These are the best discriptions i can give for the service and delivery that AHS has provided my family. It is insurance that you hope you never need, when we have needed it they were there and helped us. have had 5 claims in 9 years and every one has taken a bad situation and made it better simply because AHS has been AMAZING.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

check_circle

Verified Customer

star star star star star

Cerise

I enjoy this home warranty. I have never had any issues they couldn’t help with and they always sent good folks to work on whatever I needed fixed. If it was something someone couldn’t fix they’d help refer me. Very impressed with the way everything is set up and the coverage is really good on my opinion. When you buy an older house, you need that extra piece of mind!

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

check_circle

Verified Customer

star star star star star

kassandra kornegay Warner Robins, GA

American Home Sheild is amazing! Get a policy you will not regret it! From the low, low price to the professionalism of of the customer service reps and and repairmen you just can't go wrong. They allow you an appropriate service window to schedule and if you need to replace something your choices are plentiful. I am so pleased I purchased a policy! I have recommended them highly to all my friends and family.

1 year ago Edited May 17, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

check_circle

Verified Customer

star star star star star

DeBorah Pitchford Joliet, IL

The dryer went out on 4 ocassions, was beginning to worry about the service, then found it was up to the repair person to determine if item was fixable. This company came in and took a deep dive into the dryer and identified the problem which could not be rebuilt on replaced. AHS did what it was suppose to do and finally the company they sent out did theirs. So for AHS 5 is the choice. Replacement Item was not a good one however.. suggest you partner with another brand, Please

1 year ago

Reply from American Home Shield

Good afternoon Deborah, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

check_circle

Verified Customer

star star star star star

Andrew Colombo Lost Creek, WV

I have tried Choice Home Warranty and Select Home Warranty. Each time I had an issue, no one would show up at my house to fix it. They were just talking my money and I got nothing in return. American Home Shield has went above and beyond anything I was expecting. They actually will show up and quick. I am not getting anything for writing this!.. But they are so good that I wanted to.

1 year ago

Reply from American Home Shield

Hi Andrew,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

J Canyon Country, CA

We have generally had good experiences but this most recent interaction was a bit problematic and we ended up with a bill for something that we should not have had and it took a few weeks to resolve it. Also, while it's wonderful to have employees of all backgrounds, more and more often when we call in, there are very nice and professional reps, but fairly often, they are very, very hard to understand because they speak with a very heavy accent and speak very quickly. I politely ask them to repeat themselves, but I do dread having to call because I know there's a good chance I won't understand what they're saying.

1 year ago

Reply from American Home Shield

Hi J, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Bill Branch Hyattsville, MD

I had an experience where a contractor was told to call me upon arrival in order to be let in the apartment building to service my A/C unit. I took off work twice to be home. The first time the contractor didn't show and Ii received a call after the supposed arrival time causing me to lose a whole day's leave. The second tme the claimed they arrived, couldn't get in the building and left. I never received the requested phone call, nor a call explaining what happened . I called to find out and was told the technician fon't use their personsl phones to notify clent of problems. I asked for my money back, or another contractor and received neither. Further inquiries resulted in threats from the contractor and no action from cudtomer service. I've since used the service twice with no incidents.

2 years ago

Reply from American Home Shield

Hi Bill,
Your feedback is more than appreciated and helps us to resolve issues that have occurred. Please provide your AHS contract number or property address for assistance.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Fred Jessen Sandy, OR

Our wash machine did not work correctly. We called your company and he gave us a representative right away. We were called within 24 hours and the tech was scheduled with in 24 hours. When the tech came out he diagnosed the problem and Explain to us what the next steps would be. When the delivery came with our machine they were on time, efficient, courteous, and explained everything they have done. We really appreciated it.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star_border

Cathy Biggs Mesquite, NV

I am pleased with the service that I get from American Home Shield. What I do not like is that they send some contractors from long distances and then if you have a follow up issue those contractors can't get back to you for days. I would appreciate being able to use local contractors and then be reimbursed by American Home Shield if there are no local participants with their company. I have no idea if the contractor they are sending is reputable or not and in some cases these people have terrible reviews online for their services rendered. I had a refrigerant leak in my air conditioning unit in September and was told by the contractor they needed to order a part. They did not get back to finish the job of installing the part for 10 days in the desert heat. I was just told by a friend, who was an HVAC tech. that my unit is leaking refrigerant, the repair was not done correctly and the contractors who worked on my unit are over a 2- hour drive away. They need to make changes to their policy of using your own local contractor.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

check_circle

Verified Customer

star star star star star

Janet Bailey Dublin, OH

I have had outstanding service from American home shield for years. All of the contractors I've worked with have been great and if I ever have a problem I can always reach somebody live to help me. It's been a lifesaver on my primary residence and also a rental property. It helps manage costs and get repairs done in a timely manner. I absolutely recommend them.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Danny J Turley McDonough, GA

I'm on a fixed income and since my husband died you can hear my wallet squeak when I open it so its important that I watch every penny going out. Unfortunately this year my A/C went out not once but twice in the summer and if it wasn't for American Home Shield I would be sitting sweltering in my own sweat so Thank You American Home Shield for saving me from that disaster.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Carolyn Roberts Fairmont, NC

American Home Shield responded quickly & was easy to work with. The gentleman who came to our home to assess the issue was very polite & professional. He explained the issues he saw & what would happen next. I ordered a replacement from the email that was sent to me. Our appliance came much quicker than expected. The installers were quick & professional. I am amazed at how easy this experience has been.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 27th, 2022

check_circle

Verified Customer

star star star star star

Virgie Stanley Taylorsville, NC

was stress free experience! repair man call me every step of the way never had to call once was told when the part being order giving time frame when be in parts came in call ask could he come out told me he would call me 30 mintues before he would arrive time repair man was very nice this is the only company i have been with really gave 100% to homeowner

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Mary Willis Louisville, KY

Giving me piece of mind knowing that it's covered. I've used American home shield 3 times since getting it last year. Fast turn around on techs showing up on time. Getting the parts is another issue. Waiting on parts for 3 different jobs all took longer then expected. I think the parts orders where delayed because of Covid issues. So no negative stars.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Richard Rosow West Hartford, CT

I was very impressed with how quickly I was able to engage AHS to start the process of repairing my air conditioner. However, the team who arrived to fix my AC advised me they had to confer with AHS before they could make the repair. Fine, so far. Then I received a survey asking me how AHS had performed (much like this one). I now have an appointment to have my AC repaired one week from today. So my gentle suggestion would be to connect the system that reports completion of requested work before asking a customer "How did we do?". I am also $685.00 out of pocket (so far) and not exactly thrilled about that either.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Jay Hurt Jonesboro, AR

The service is mostly good. People they send out are professional. Their prices are going up but they never replace anything. I had my AC go out in July (I live in Tx) & they had to come out 3 times in a 30 day period & I had to pay $250.00 out of my pocket after all that. I had to buy a washer on my own because they didn't know what was wrong. He came out he didn't run a full cycle to see what it wasn't doing he kept punching buttons to go to next cycle & he didn't fix it. We couldn't communicate well because of language. He told me to take a video of a cycle & send or call back. I just bought my own washer. Their commercials are not accurate.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star

Lidia Baeza Wichita, KS

I was very pleased to get a pro assigned quickly and out to my house the next day after heavy rain to check my basement. I called customer service to switch from sump pump to possible leak elsewhere and they took care of everything. I've learned how to get a request in quickly and to vet the assigned pros by looking on yelp and google review to change them if needed. I have had fantastic pros come out!

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Nicholas Schmidlin Argyle, TX

For the first time ever I opted to use the online service request, and what a difference! It only took a couple minute, and I was able to schedule a service appointment for the next day, without trying to input numbers in your awful phone system. I have had such horrid luck witht the phone system I had very little hope for the online requests. I was so pleasantly surprised by how efficient online is. I will never call you again--maybe that's why you made the phone system so incompetent, and user un-friendly.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Jacqueline Kay Harris Matthews, NC

The local regional person is excellent in my area, and I received very good help with a resolution from her and another representative. The call center I reached out to, however, I would not even classify as human. If you're going to put someone on hold to "get a manager," it helps to actually put them on hold instead of the customer hearing every word you are saying in spanish while he and his buddies make fun of you and your disabled children for 5 minutes; and to top it off, when I called him out on it, his response was, "So I guess you can speak spanish, huh?" To which I replied, "Yes, I can. I grew up in West Texas where that is common. So yes, I understood every demeaning thing you had to say about me and my children." Oddly enough, when I started quoting what he had been saying, the entire call center got quiet and no one had anything else to say. I guess everyone is a tough guy on the other end of the line, and I truly hope someone in top level management gets this review and feels disgusted about having outsourced a customer care call center that acts like this.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

HEARYONG Lee Murphysboro, IL

Today I received a call from Ms Stacy W (AHS Social Media). Ms. W was courteous, professional, knowledgeable of my issue at hand , informative and truly had an attentive ear. My misgivings with American Home Shield were definitely assuaged prior to the conclusion of our call. Without a doubt, Ms W is an A+ in skillfully mitigating unfavorable situations. Which may have discourage the customer in all aspects regards to AHS.and customer relations. Giving the aforementioned, I must say, Ms. W has definitely giving me a new positive outlook on AHS.

2 years ago

Reply from American Home Shield

Hi Hearyong, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

American Home Shield Reviews