American Home Shield Reviews
8.8
Overall Score
Verified Customer
Review Source
Heather
The staff that I engage with via the phone are quick to answer the call and help where they can. However, my last experience with an issue resulted in a delay of about 3 days for the technician to visit the home as AHS only had 1 electrical contractor for our area. Once the technician arrived, he was able to correct the issue promptly. Our rates continue to rise (without our agreeing to a higher rate or advance notification of the change).
1 year ago
Reply from American Home Shield
Hi Heather, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.
Dec. 23rd, 2024
Verified Customer
Review Source
Marianne
Claim process is OK, I wish I could order from any appliance vendor I choose, I have had nothing but problems with Lowes. Now in the middle of not one but two claims because of shotty delivery and installation services and GE is now coming out to inspect what I think is a secondary installation issue. They damaged my driveway and compromised my laundry room cabinet. If you are going to award a cash value for an appliance, I should be able to shop where I want.
1 year ago
Reply from American Home Shield
Hi Marianne, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!
Dec. 10th, 2024
Verified Customer
Review Source
Alex Nasjletti
After almost 10 years of service, AHS stepped up to cover repairs on my AC condenser and Boiler work that happened to come one season after another and left a perfectly working system in each case. Very happy we had AHS and they had our back to bring our systems back online in a professional manner. No questions asked.
1 year ago
Reply from American Home Shield
Hi Alex, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!
Dec. 10th, 2024
Verified Customer
Review Source
Stephanie
My needs are met. The app works. I’m able to submit a claim from anywhere and at a time that’s convenient for me (without waiting on hold). Techs are fast and I haven’t had a complaint abt any of the workers who have visited the house
1 year ago
Reply from American Home Shield
Hi Stephanie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.
Dec. 3rd, 2024
Verified Customer
Review Source
Michael
I submitted a repair request on the 18th of November got a repairman to come out and he told me it would take more to repair than replace. Your company was not happy with his results so you sent another company to look at my washer. Took them until the 22 nd of November to look at my washer. They recommended repair vise replacement. on 25th I called your company and you indicated the repair request for parts was not yet submitted. You call the company and then they called me and their parts department has not submitted the request for parts. So as of today 26 November I have been without my washer for 9 days and parts will be requested and it can take up to 10 more business days. To me this is just unacceptable. That is why you get only 3 stars this time.
1 year ago
Reply from American Home Shield
Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Robert
American home shield has been very helpful with our home repairs. You pay a set fee and a contractor comes out to repair and analyze the issue. We have had lots of items repaired and some replaced by American Home Shield . I recommend to all my friends.
1 year ago
Reply from American Home Shield
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Elizabeth
Whenever we have an issue, service person comes out and it's quickly approved. It does take a LONG time to get someone out, but I know that's just due to the service people busy schedules. I have already reccomended 3 friends to sign up for this warrenty in the one month I've lived here :)
1 year ago
Reply from American Home Shield
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Meredith
Having American Home shield gives me great peace of mind. I know that they have my back. If something in my house needs repair or tending to. I also appreciate the discounted preventative maintenance that is under the program.
1 year ago
Reply from American Home Shield
Dear Meredith,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Nov. 22nd, 2024
Verified Customer
Review Source
Donna
AHS has covered every single claim that we've turned in. They were prompt and professional. Many home warranties try to “get out” of coverage, especially if you use the wrong terminology when reporting problems. AHS has never done that us. We highly recommend
1 year ago
Reply from American Home Shield
Dear Donna,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Nov. 22nd, 2024
Verified Customer
Review Source
Ana
I made a request for someone to come to my house and check an electrical issue that I’m having. They immediately arranged for an electrician to come by. I am aware that I have to pay a $125 deductible for every request, whether it is covered by the insurance or not. Basically, they don’t give free estimates. But worst than that is the fact that the electrician they se t wasn’t able to provide a diagnostic of what is causing my problem. So I am stuck having to pay $125 for someone to come to my house to tell me they don’t know. Now I’m wondering either to cancel the service or if I decide not to cancel if I’ll be charged another $125 if they send someone else to try to decipher what is causing my problem. Beware.
1 year ago
Reply from American Home Shield
Hi Ana, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Nov. 22nd, 2024
Verified Customer
Review Source
Jill
I'm not a fix it type person, so to be able to have something fixed rather than buy new or do without. The small monthly fee is worth knowing I can get things fixed. There is the service fee, but you would pay that to any repairman. This is fixed with the service fee. Well worth it.
1 year ago
Reply from American Home Shield
Thanks Jill. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 14th, 2024
Verified Customer
Review Source
jneilc007
AHS has been our home warranty company since we bought our hose back in January of 2016 and have helped us immensely with three major events and we have been very pleased with them. You cannot go wrong with selecting this company to warranty your products and home. Save money and time. Their customer service is above reproach.
1 year ago
Reply from American Home Shield
Hi,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Nov. 12th, 2024
Verified Customer
Review Source
Sammy Mac
AHS has changed and we have noticed and appreciate that. We cancelled and then heard things changed, we like the new change. Better customer service when you have to call in and most of all, great companies that AHS is now contracting with to fix our appliances.
1 year ago
Reply from American Home Shield
Hi Sammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 12th, 2024
Verified Customer
Review Source
Danny Yost
It took too long to fix the problem.
The repair of my refrigerator was a two-part job to get my ice maker repaired.
The technician was very knowledgeable and thorough in his work. The first try
did not solve the problem, but he knew the parts needed to complete the repair and
was back in two days to complete the job. Good work but i was without service for three weeks.
1 year ago
Reply from American Home Shield
Hi Danny, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Nov. 7th, 2024
Verified Customer
Review Source
Jeff
The company has delivered mostly as promised. Initial appointments are set up pretty quickly. The coordination and communication between AHS and their service providers is not great. For example, there is no way to check the status of anything online so you always need to call the service provider. And if the service provider isn't responsive, AHS doesn't help.
1 year ago Edited November 11, 2024
Reply from American Home Shield
Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Tasha
American Home Shield meets all of my needs when it comes to home repairs. Getting this warranty with them has saved me money and gives me peace of mind knowing that when I make a request everything will be taken care of quickly with no hassles.
1 year ago
Reply from American Home Shield
Thanks, Tasha. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Regina
Unfortunately there are no 1/2 ratings, but I would rate AHS as a 4.5 rather than 4. I have been a customer for 17 years and although the prices have increased (that is the way of business), they have held consistent with providing EXCELLENT customer service and coverage. The 1/2 star demotion relates to three issues I had which took too long (in my opinion, upwards of three months) to resolve. Outside of those three problems, I would and do recommend AHS as a great home warranty company.
1 year ago
Reply from American Home Shield
Regina, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Garry
Most of the time the companies you assign to the job are not reputable or vehicles have no name of company. Some are in a hurry and seem to not be wanting to explain their work. My last request for service was very nice and knowledgeable.
1 year ago
Reply from American Home Shield
We always enjoy hearing what our customers have to say, Gary. Thanks so much for leaving a review.
Oct. 31st, 2024
Verified Customer
Review Source
Jane
Having the ability to get things fixed is great as a homeowner, as it takes a lot of worry off your shoulders. The services provided by AHS are usually very good, but I have had issues with their contracted agents sometimes due to their lack of timeliness in getting recommendations submitted to AHS, unfriendliness, or difficulty getting hold of who they assigned to work on the work request. This three-way communication can be an issue at times.
1 year ago
Reply from American Home Shield
Dear Jane,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Alice
It's very frustrating and difficult to communicate with customer service individuals that are located overseas. They have a hard time understanding issues that the customer is referring to. They can't go off script and just keep reading the same answers over and over even though you are saying something different and asking different questions. After saying, I'd like to talk to a supervisor, they repeat the same script and say that the supervisor will only say the same thing as they are. Can't talk to anyone stateside.
There are limited companies that can come out within 24 hrs or even on weekends when you have backed up toilets. I almost quit when they said they only had one company to serve my needs and couldn't service me on the weekend. However, the company did provide good service when they arrived.
1 year ago
Reply from American Home Shield
Hi Alice, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Michele
I have had the best experience with AHS! Whenever I have an issue or problem that my home warranty covers; I get fast, professional and honest service.. Making a claim is easy and worry free. Customer service is phenomenal!They really do make me feel like I’m a valued customer! AHS is definitely worth it! : )
1 year ago
Reply from American Home Shield
Thanks Michele. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 23rd, 2024
Verified Customer
Review Source
Paige
I was told both of the old appliances would be covered with your insurance. When the evaluator came out, the washer seemed to work so he said no replacement.
The refrigerator freezer and door didn't even close and the evaluator said they had been misused, so no replacement.
I moved into this condo with these appliances and had to pay full price for both replacements. I am not happy with the outcome.
1 year ago
Reply from American Home Shield
Thanks Paige. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 17th, 2024
Verified Customer
Review Source
Joretta
Very grateful to have this coverage. They are prompt in responding and assigning the appropriate person to service our needs. So far it’s been our air conditioner, washer and dryer as well as the dishwasher and refrigerator. If parts need ordering, we are kept informed of their status. We are sold!!!
1 year ago
Reply from American Home Shield
Joretta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 16th, 2024
Verified Customer
Review Source
Nichole Spuhler
I think that homeshield takes the cheap and easy way out of some claims. Especially when we are taking out a top of the line system and they replaced it with a problematic and far less superior product at the lowest cost possible. The system removed from our house was a Lenox top of the line system that lasted over 30 years. The system we were provided with was a base unit guaranteed to fail in the first year. Every unit that has been put in has failed in the first few months. That information and statistics come from several reliable companies that have been working with these units. Most insurance companies are required to replace with a similar product. Home shield used to be a good company, but the cost is going up and the service is getting worse. We are considering canceling it for our duplex and have already canceled it on our private home. If home shield continues down this path, we will not even be willing to provide it for our next home we sell.
1 year ago
Reply from American Home Shield
Hi Nichole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Oct. 10th, 2024
Verified Customer
Review Source
Veronica
1 year ago
Reply from American Home Shield
Hi Veronica, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 3rd, 2024
Verified Customer
Review Source
Teresa
It’s been almost a year since I enrolled with AHS. I have been satisfied with the 3 experiences I’ve had. I have a new microwave, a new ice maker and a quiet garage door. The garage door was way more than I expected but it seemed correct as the repairman serviced it.
1 year ago
Reply from American Home Shield
Hi Teresa, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 2nd, 2024
Verified Customer
Review Source
John
I believe the problem is on Lowes’s end, the problem is getting the item located in the ware house having it pulled processed for p/u and then finding A local company to do the pick up and installation. I would do it myself but it would jeopardize any further AHS involvement and I’m having some health issues. Help on your end could expedite. My last interaction with AHS went smoothly, I thought the problem resolved, Apparently not! Please help, it’s been months. I possible gave an overall “5” rating to to one of your specialists thinking it was the best possible. The lady did a great job
1 year ago
Reply from American Home Shield
Hi John,
We appreciate your feedback and hope your AHS experience continues to improve!
We appreciate your feedback and hope your AHS experience continues to improve!
Sep. 13th, 2024
Verified Customer
Review Source
Joseph
The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service.
The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water heaters and pool pumps! The disallowed amount for code changes seems totally random. AHS does not itemize the repairs, they just tell you your co-pay is $xxx, take it or leave it.
1 year ago
Reply from American Home Shield
Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Sep. 4th, 2024
Verified Customer
Review Source
Marie
We’ve been pretty happy with American Home Shield with the exception of a recent experience, where a repair was completed only for us to learn a month later to have the same issue occur because it wasn’t done correctly the first time. As a result, we had to come out of pocket for another service fee, which I feel should have been covered by American Home Shield due to the fact that the issue was not resolved the first time. Instead of having a blanket process of requiring a service fee if more than 30 days, there should be a review on a case by case basis to make a fair assessment.
1 year ago
Reply from American Home Shield
Hi Marie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Sep. 4th, 2024
Verified Customer
Review Source
Elizabeth
I am a widow and I've been a AHS customer since 2018. Having the assurance that I am protected in emergencies cost money, but having peace of mind, priceless. It allows me not being preoccupied when something breaks and the burden of trying to find the right handy man for the job.
1 year ago
Reply from American Home Shield
Hi Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 27th, 2024
Verified Customer
Review Source
David
I have had a generally overall good experience with American Home Shield. Their customer service when I have had issues has been positive and responded well. I have had good experience with their contractors with the exception of one. It took a multiple visits and contractors to fix one of my issues. In the end they got it done though. I do feel their monthly cost is getting a little high though, especially when there is the service fee attached.
1 year ago
Reply from American Home Shield
Hi David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Jean
I have had a couple of really bad technicians sent by AHS. The worst one was from Appliance Care Experts (ACE) in southern Arizona. The technician was sent by AHS to repair our clothes dryer. The technician's name is Bryan. He told us he could not see because of his cataracts. He did not bring a light other than the one on his cell phone. He dropped his cell phone into out dryer when he had the dryer open to repair it and that cursed and cursed. He never repaired the dryer. He actually made it worse. He brought the wrong part. He sat down on the floor of our laundry room and cursed. In my opinion, AHS should not send ACE to anyone's home. The technician was about as far from an expert as I can imagine.
The second worse technician was sent by AHS from Green to Clean. The technician did not correctly diagnose the problem (pool equipment) and he did not do the repair he claimed to have done.
I beieve ASH is ruining ts reputtaion by senidng such incompenet technicans. Customers like myslef tell others about teh servbice tey have gotten. I have told quite a few people about these two compnaies.
1 year ago
Reply from American Home Shield
Dear Jean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Jeanine
We have had a home warranty with American Home Shield for over a decade. The majority of our experience has been very good until our most recent claim experience. The rep. assigned to repair our washer was extremely late, caused additional damage, and didn't complete the repair. The AHS rep promised either a Senior rep. from that company would come correct all issues or assign it to another company. Neither happened. The same rep. returned and stated nothing further could/would be done.
Secondly, we bought a 4 year new home/new construction warranty/contract from AHS. The rep. we purchased the warranty contract from stated the 4 years would begin after 1 year in our new home due to everything was covered by the manufacture during the 1st year. However, we paid for the 4 years in full even though we were in our first year in our new home. The contract renewed just 3 years after our first year and we did not get 4 full years as the sales rep. promised and sold to us. Making us a year short of what we paid for and not ready to pay for a new contract year.
If this would have been our first experience I would not have renewed and taken my business elsewhere. Since all prior experience has been excellent, I'm giving the company another opportunity to prove it will honor what was sold to us and hoping this past experience doesn't happen again.
1 year ago
Reply from American Home Shield
Hi Jeanine, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Lynne
Years ago when I first subscribed to your company, I had a really good customer service work with really good companies that you sent out. I’ve never had a problem. Of course when I didn’t have a problem since I was in real estate, I had a local rep call on our office that would work things out for me. When I move to another state, I put your policy on Each of the two houses that I have had here. In my opinion, the companies that you’re sending out are subpar. The last one you sent out had horrible ratings on the Internet that I only found by doing a search of them myself so needless to say I’m not impressed anymore.
1 year ago
Reply from American Home Shield
Hi Lynne, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Stacey
I am giving AHS a 3 and not a 0 ONLY because my latest experience was actually great. If the next one is equally as good I will take another survey and raise my rating.
Unfortunately, up until then, for the past 3 years I have been very patient with AHS even though there was only one HVAC company available to me and they were absolutely horrible. He ripped me off and never did actually come back and do what he said he would do. Fire & Ice Heating & AC are the worst.
As a former Realtor who offered the AHS warranty to my clients I had hoped for better service on the consumer side of things.
My last experience renewed my faith in AHS and so far we have made it through the summer with no outages.
1 year ago
Reply from American Home Shield
Hi Stacey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Norbert
Appreciate the supply cost coverage for replacement dishwasher & A/C.
Disappointed with installation of replacement dishwasher because your agent refused to remove & replace due to uneven floor. Had to pay outside help to perform this work, including removal of old unit. Still awaiting to be reimbursed the installation fee charged by your agent.
Having problem with A/C compressor that delays in startup. Airserve followed up visit & stated that unit is properly working, but the delay start could be an electrical problem.
1 year ago
Reply from American Home Shield
Hi Norbert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Karen
I would let people know to inquire about the vendor being assigned to them. I would suggest the following:
1. Is the vendor up for renewal/certification with American Home Shield within the next month? The reason being, AHS did this to me and prolonged my a/c repairs without any remorse for their actions.
2. If you want to speak to a supervisor, good luck!!! If and when a supervisor calls, you must be on standby and drop everything to receive the call. If you missed the call (even when they called outside of business hours), there is NO way to get a supervisor on the line.
3. Get all names when speaking to someone. Everyone you speak to will give you different information and sometimes contradict what other AHS representatives have told you. Even the supervisors gave me wrong information.
4. If AHS says they are going to do something, stay on top of the situation. 2 AHS suoervisors said they were going to do something and never did. It was documented in AHS notes of what needed to be done. It wasn't until I called the 3rd time and spoke to someone about the situation that it was finally taken care of. 5. You will have to do ALL the calling to find out the status of the situation with AHS. The vendors are really good about communicating with you about their status. Unfortunately, the vendors do not have control when it is AHS's doing.
Overall, when AHS does their job, things go well. Unfortunately, I have had it where it didn't.
1 year ago
Reply from American Home Shield
Hi Karen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
king cobra
We have had 2 issues , furnace and air conditioning the Townsend heating and air conditioning company were dispatched to our home and solved each issue. They were very professional and knowledgeable and did an excellent and timely job.
1 year ago
Reply from American Home Shield
Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Carolyn Miller
I am happy with the technicians who AHS has sent to me in the past, however, I am shocked at the large increase in my premium. I have been a member for a long time and have always made my payments on time. Isn't there a discount for loyalty and what about a senior citizen discount which would be very helpful. Also I have friends who have AHS coverage the same as mine but there premium is less as well as their deductible which I have never understood.
1 year ago
Reply from American Home Shield
Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Shermeen
Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an email regarding your problem with a contractor. Great coverage with this company but it requires persistence to get things done in a timely fashion and some working knowledge of how this company works.
1 year ago
Reply from American Home Shield
Hi Shermeen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Matthew Lee Jr
As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted Evap Coil 1 pcs. as the 'Description of Work." The service request had items covered by AHS, and non-covered items, and I as the customer paid the $75 call charge, and $2,361.00 out of pocket. I had to contact the AHS, and the service provider multiple times to get a receipt and documentation of the work performed. It was also revealed that some items in the agreed service order were not provided although the service technician stated that all of the work was complete. As of now, I'm still waiting for documentation from AHS, and also require documentation from the service provider to detail all of the out-of-compliance work was completed.
1 year ago
Reply from American Home Shield
Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
James
Been with AHS since 2006. More good experiences than bad. Usually comes down to a refusal to pay for work. It is all over the phone. They make decisions that favor them. You have to call the provider to get them to diagnosis it so that it will be covered. When they have been good, they have been good. In a short time I had cooktop, oven/microwave combo and dishwasher plus two A/C units go out within two years. They did not balk on them. Premiums are going up. Not sure I can continue to pay.
1 year ago
Reply from American Home Shield
Dear James,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Simona Mack
We have had AHS for a little over a year now. The plan we have is comprehensive and the contractors have been pretty decent. Sometimes we have to follow up but the service provided has been good. The other company we had for our other home was absolutely the worst. In comparison we are extremely happy with AHS.
1 year ago
Reply from American Home Shield
Hi Simona, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Sharron
Several months ago myself and a company had a go around with AHS to get a problem solved before the warranty ran out on my hot water heater. Every time they or myself would call we would get a different foreign person to talk to and got a different answer. AHS installed a new hot water heater. Then it developed a problem. The manufacturer would cover the parts but not the labor. The company that installed it was willing to repair it but wanted to be paid for the labor. AHS gave us all kinds of answers including that company wasn't on their list of vendors when they originally sent them out. For an additional,$100 they wanted to send someone out to check the appliance and would decide if it needed replaced. We had two weeks before the warranty expired. Both the company and I called every day for two weeks and we got different answers each call. I was and still thinking about changing insurance. Neither of us could really understand the people we were talking to.
1 year ago
Reply from American Home Shield
Dear Sharron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Lois Greenville, NC
I like that my issue was immediately addressed and referred for service by American Home Shield. While I felt the service technician solved the problem with my heating system, it did require two trips. I had to wait from Thursday to Monday for the technician to return. I was without heat on some cold evenings. In the end, my problem was solved to my satisfaction. Neither the AHS telephone contact or the A-Us telephone contact were sympathetic to my situation. All's well that ends well might be said.
2 years ago
Reply from American Home Shield
Dear Lois, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Nov. 20th, 2023
Verified Customer
Review Source
Joan Mobile, AL
Usually easy to use. Overseas call center poorly informed of anything other than is this the last 4 of your card number. The dispatch I has now taken me 4 calls to get a contactor who could handle my issue. I set up a claim Saturday online & it disappeared. Called Monday morning & gave name of company from online Saturday but not in system. Contractor does not do gas. Called back as contractor stated they are not licensed to do gas. I was told I was set up with yet another contractor. Never received email/ text so Called back. Sure enough it was not set up with a new contactor. Finally that person did set up with new contractor. I have now been without heat, hot water or use of my stove for 4 days. Less than good service. Also the 2nd the last person I spoke to on the phone was very rude. No wonder he did not set up the dispatch.
2 years ago
Reply from American Home Shield
Dear Joan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.
Sincerely,
Kim
Sincerely,
Kim
Nov. 15th, 2023
Verified Customer
Review Source
Robert San Antonio, TX
The initial repair only lasted four hours before it had to be repaired again. The company was notified and they immediately sent someone out to complete the repair. There have been no other issues with the repair and the equipment works fine.
2 years ago
Reply from American Home Shield
Dear Robert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah
Nov. 14th, 2023
Verified Customer
Review Source
Nancy Dickens
American Home Shield provides outstanding customer service and is always there to help me save money on my HVAC and appliance repairs and utility bills. Also, AHS has a great home warranty and it replaced my HAVC, hot water heater, and ceiling fan with good quality products when they couldn't be repaired.
2 years ago
Reply from American Home Shield
Dear Nancy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Nov. 10th, 2023
Verified Customer
Review Source
Judy Clark Gulfport, MS
American Home Shield replaced our 13 year-old washer and dryer when they couldn't be repaired. I was very happy with the choices I was given in the selection process. There was someone from AHS, Maria, called me evey day until to update me on the progress! Very happy with AHS!!
2 years ago
Reply from American Home Shield
Dear Judy, Wow! Thank you so much for the feedback. We appreciate your business.
Sincerely,
Kim
Sincerely,
Kim
Nov. 8th, 2023
Verified Customer
Review Source
Rachel Austin Reno, NV
So far everything has been really good. The professionals they assigned were good and prompt.
I’ve had a few claims this year and now they raised my price by $10 a month. That’s my reason for 4 stars. Both things that broke and needed to be replaced were less than 6 years old! I use it and then like all insurance companies, they raise my rates. I referred multiple family members and now I don’t know that I can recommend them as highly.
2 years ago
Reply from American Home Shield
Rachel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Kim
Sincerely,
Kim
Nov. 8th, 2023
