American Home Shield: Read 34,899 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

James

Great service totally met our needs no questions asked and they were very helpful. All the service technicians and all the people that installed our refrigerator and our dishwasher was a great overall experience.

11 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 18th, 2025

check_circle

Verified Customer

star star star star star_border

Jennifer

It’s impossible to get a human from AHS when you need help. It’s also ridiculous that the service company has no off hours for when there is an emergency and I have to wait 3 days to have someone contact me to schedule a visit when it’s an emergency.

11 months ago

Reply from American Home Shield

Thank you for sharing your feedback. I'd like to apologize for not meeting your expectations. Please know that our team will be using your feedback to prevent this from happening again in the future.

Sincerely,
Stacy

Feb. 12th, 2025

check_circle

Verified Customer

star star star star star

Alice

Quick to respond and good follow through.

1 month ago

Reply from American Home Shield

Hello Alice,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.

Dec. 19th, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Fred

I could not contact American Home Shield when I had trouble with their contractor. They came three to my home and did not fix the problem.

1 month ago

Reply from American Home Shield

Hello Fred,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. Thank you for being apart of AHS. After reading your message we see your experience with AHS was not satisfactory. We apologize for this. If you need to contact AHS please reach out to AHS via email at socialmedia@ahs.com.

Best regards,
Timari H.

Dec. 19th, 2025

check_circle

Verified Customer

star star star star star

Stacey

Great experience! The service provided was above standard.

1 month ago

Reply from American Home Shield

Hello Stacey,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.

Dec. 17th, 2025

check_circle

Verified Customer

star star star star star

Patricia

I have no problems with any work orders.

1 month ago

Reply from American Home Shield

Hello Patricia,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.

Dec. 17th, 2025

check_circle

Verified Customer

star star star star star

Edith

I am customer for about 4-5 months. I have had to call for service, ie plumbing. Service was scheduled in reasonable time within few days. Plumber sent out on time, could not stop leak after tighten valve (?) so he changed the faucet. The leak was fixed.

1 year ago

Reply from American Home Shield

Thanks Edith. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

check_circle

Verified Customer

star star star star star_border

Roberto

Everytime I have had these minor issues, the claim was completed and no questions asked. I always wonder when I have something major that cannot be fixed, if the company will honor their commitment and replace the item... The only problem I have had so far is that I opened a claim that was NOT covered because it was out of my house (plumbing, but outside, is NOT covered) and they still wanted to keep my $125 copay... which was absurd.

1 year ago

Reply from American Home Shield

Thanks Roberto We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

check_circle

Verified Customer

star star star star star

Lisa

It was very easy to schedule service. The technician came to the appointment on time and was able to quickly resolve the issue. He explained what the issue was and I will be able to take care of the problem myself if it happens again. One on the bolts used to secure the handle on the toilet tank was loose.

1 year ago

Reply from American Home Shield

Thanks Lisa. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

check_circle

Verified Customer

star star star star_border star_border

Linda

Your company used to give its customers the highest quality service. Now there seems to be a denial and negative policy in place when it comes to repairs and replacements. My daughter cancelled her membership I was about to do the same except for a helpful and supportive representative named Gabs who went the extra mile to address my concerns and actually help me and my daughter to renew both of our memberships. We were promised two $100 Amazon gift certificates for keeping our memberships - which we were informed of after we gave our payment info. Many thanks for your generous offer and kindness. Please do uphold your much appreciated customer support and excellent level of commitment. Thank you 🙏

1 year ago

Reply from American Home Shield

Hi Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 29th, 2025

check_circle

Verified Customer

star star star star star

Ashlea

My garage broke and AHS had a companies assigned to fix our garage asap. The company came out and immediately replaced everything and now we are back in business. Great service! I have family member who told me about AHS and stated they have had the same great experiences. I am sorry glad I changed from my last warranty to AHS.

1 year ago

Reply from American Home Shield

Hi Ashlea,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star

JJ

American Home Shield has been the best investment we’ve made for our home. They respond quickly and so do their contractors. We’ve used them for our dryer, bath fan, bathtub faucet, garage door and dishwasher. We’ve been happy every time.

1 year ago

Reply from American Home Shield

Hi JJ,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

check_circle

Verified Customer

star star star star star

Cynthia

American home shield has been very prompt in dispatching service requests. I have been very satisfied with most of the work that has been done. I did have some plumbing issues that were not completely resolved, but the item is usable. I’m very happy to have this coverage due to the age of my house.

1 year ago

Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

check_circle

Verified Customer

star star star star star

Rahul

One of the most popular and customer-oriented service providers. They provide a wide variety of different types of services with affordable plans. The customer service, order placing is most simple and accessible. Every service I received an is most satisfactory

1 year ago

Reply from American Home Shield

Hi Rahul,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

check_circle

Verified Customer

star star star star star

Cindy

I enjoyed that they got right on the call to get someone out to fix my refrigerator. I believe that they worked as fast as they could to have them come back out which I thought took a little too long over a week. American home shield did exactly what the advertise if they couldn’t fix it they replaced it. Amazing thank you

1 year ago

Reply from American Home Shield

Hi Cindy,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

check_circle

Verified Customer

star star star star star_border

Leonard

The process of filing a claim is very simple. The response time was good, but it took a week to get a service technician to home, and another two weeks to receive the replacement dishwasher. The technicians installing the dishwasher did not clean up after themselves as others have done. We are pleased with the overall process but would like to see improvement in response time.

1 year ago

Reply from American Home Shield

Thanks Leonard. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 23rd, 2025

check_circle

Verified Customer

star star star star star

Gloria

ASH makes setting up a claim a breeze. Their representatives are professional and courteous. They are also quick to send out repair teams that are experienced in their field. I am very pleased with how I was treated and how my issue was resolved quickly.

1 year ago

Reply from American Home Shield

Thanks Gloria. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 23rd, 2025

check_circle

Verified Customer

star star star star star

Michael

AHS apparently solved the very serious problem in contacting a live person. On line, AHS now has a number (or email) for a phone call back. They promptly called and resolved my issue --- which was determining whether the repair was covered. It was covered, the service was great and very efficient.

1 year ago

Reply from American Home Shield

Thanks Michael. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star_border star_border

Christopher

Our experience over the last 15+ years with AHS has been hit or miss. On the negative side, we have had to reject some of their contractors because, for example, one of the contractors truly deserved their 1.4 out of 5.0 Yelp rating. We have had furnace repairs and hot water tank replacement where the workers "jury rigged" a solution that we needed to live with or needed to be corrected in a future visit. In another case, we had to wait for nearly a month for our old (and eventually replaced) refrigerator to be repaired because the first technician completely misdiagnosed the problem. On the positive side however, our last call for our clothes dryer went extremely well. After I placed my request to AHS and then saw who they assigned to service it, I immediately called AHS and they assigned a different company who did a fantastic job. And in fairness, most of the AHS contractors have been ok to good. However, sometimes, it takes more time than we expected for the problems to be resolved.

1 year ago

Reply from American Home Shield

Hi Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

check_circle

Verified Customer

star star star star_border star_border

Katie N

I have had great service and I’ve had bad service with AHS, we have been customers for 21 years, in the past they were a very trusted company and provided great service, I have had a mixed bag lately. I have had a few unexpected claims. I did have great service last week with an plumber, however we had another plumber over a month ago so had a cracked disposal and it was addressed, so it caused water damage my husband and I will need to repair but the plumber that came out just a few days ago had it diagnosed quickly and a new disposal in about 20-30 minutes. Working still with another claim, the stove went out and they are requiring a rebuild of our stove, have been dealing with this since around Thanksgiving so late November, the appliance repair company they are using for this has been great to work with and we can still use our stovetop but not the oven, it could be worse but it’s challenging.

1 year ago

Reply from American Home Shield

Hi Katie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

check_circle

Verified Customer

star star star star_border star_border

Mark

Peace of mind. However, there are few options through their customer service. For instance, my refrigerator is currently broken. Is has been broke since November. The company they contract with, Sears Home Service, keeps cancelling and rescheduling the appointment for one month out. The next one is 14 Jan. 2025. I am beyond frustrated. The parts arrived back in November but they keep cancelling. I called and AHS is of no help. I spoke with their "Escalation Department." They said since the parts are here there's nothing they can do. I am very worried Sears will just cancel again. What do I do???

1 year ago

Reply from American Home Shield

Hi Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jan. 9th, 2025

check_circle

Verified Customer

star star star star star_border

Heather

The staff that I engage with via the phone are quick to answer the call and help where they can. However, my last experience with an issue resulted in a delay of about 3 days for the technician to visit the home as AHS only had 1 electrical contractor for our area. Once the technician arrived, he was able to correct the issue promptly. Our rates continue to rise (without our agreeing to a higher rate or advance notification of the change).

1 year ago

Reply from American Home Shield

Hi Heather, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

check_circle

Verified Customer

star star star star star_border

Marianne

Claim process is OK, I wish I could order from any appliance vendor I choose, I have had nothing but problems with Lowes. Now in the middle of not one but two claims because of shotty delivery and installation services and GE is now coming out to inspect what I think is a secondary installation issue. They damaged my driveway and compromised my laundry room cabinet. If you are going to award a cash value for an appliance, I should be able to shop where I want.

1 year ago

Reply from American Home Shield

Hi Marianne, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

Alex Nasjletti

After almost 10 years of service, AHS stepped up to cover repairs on my AC condenser and Boiler work that happened to come one season after another and left a perfectly working system in each case. Very happy we had AHS and they had our back to bring our systems back online in a professional manner. No questions asked.

1 year ago

Reply from American Home Shield

Hi Alex, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

check_circle

Verified Customer

star star star star star

Stephanie

My needs are met. The app works. I’m able to submit a claim from anywhere and at a time that’s convenient for me (without waiting on hold). Techs are fast and I haven’t had a complaint abt any of the workers who have visited the house

1 year ago

Reply from American Home Shield

Hi Stephanie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

check_circle

Verified Customer

star star star star_border star_border

Michael

I submitted a repair request on the 18th of November got a repairman to come out and he told me it would take more to repair than replace. Your company was not happy with his results so you sent another company to look at my washer. Took them until the 22 nd of November to look at my washer. They recommended repair vise replacement. on 25th I called your company and you indicated the repair request for parts was not yet submitted. You call the company and then they called me and their parts department has not submitted the request for parts. So as of today 26 November I have been without my washer for 9 days and parts will be requested and it can take up to 10 more business days. To me this is just unacceptable. That is why you get only 3 stars this time.

1 year ago

Reply from American Home Shield

Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Robert

American home shield has been very helpful with our home repairs. You pay a set fee and a contractor comes out to repair and analyze the issue. We have had lots of items repaired and some replaced by American Home Shield . I recommend to all my friends.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Elizabeth

Whenever we have an issue, service person comes out and it's quickly approved. It does take a LONG time to get someone out, but I know that's just due to the service people busy schedules. I have already reccomended 3 friends to sign up for this warrenty in the one month I've lived here :)

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

check_circle

Verified Customer

star star star star star

Meredith

Having American Home shield gives me great peace of mind. I know that they have my back. If something in my house needs repair or tending to. I also appreciate the discounted preventative maintenance that is under the program.

1 year ago

Reply from American Home Shield

Dear Meredith,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Donna

AHS has covered every single claim that we've turned in. They were prompt and professional. Many home warranties try to “get out” of coverage, especially if you use the wrong terminology when reporting problems. AHS has never done that us. We highly recommend

1 year ago

Reply from American Home Shield

Dear Donna,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star_border star_border

Ana

I made a request for someone to come to my house and check an electrical issue that I’m having. They immediately arranged for an electrician to come by. I am aware that I have to pay a $125 deductible for every request, whether it is covered by the insurance or not. Basically, they don’t give free estimates. But worst than that is the fact that the electrician they se t wasn’t able to provide a diagnostic of what is causing my problem. So I am stuck having to pay $125 for someone to come to my house to tell me they don’t know. Now I’m wondering either to cancel the service or if I decide not to cancel if I’ll be charged another $125 if they send someone else to try to decipher what is causing my problem. Beware.

1 year ago

Reply from American Home Shield

Hi Ana, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

check_circle

Verified Customer

star star star star star

Jill

I'm not a fix it type person, so to be able to have something fixed rather than buy new or do without. The small monthly fee is worth knowing I can get things fixed. There is the service fee, but you would pay that to any repairman. This is fixed with the service fee. Well worth it.

1 year ago

Reply from American Home Shield

Thanks Jill. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

check_circle

Verified Customer

star star star star star

jneilc007

AHS has been our home warranty company since we bought our hose back in January of 2016 and have helped us immensely with three major events and we have been very pleased with them. You cannot go wrong with selecting this company to warranty your products and home. Save money and time. Their customer service is above reproach.

1 year ago

Reply from American Home Shield

Hi,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

check_circle

Verified Customer

star star star star star

Sammy Mac

AHS has changed and we have noticed and appreciate that. We cancelled and then heard things changed, we like the new change. Better customer service when you have to call in and most of all, great companies that AHS is now contracting with to fix our appliances.

1 year ago

Reply from American Home Shield

Hi Sammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 12th, 2024

check_circle

Verified Customer

star star star star star_border

Danny Yost

It took too long to fix the problem. The repair of my refrigerator was a two-part job to get my ice maker repaired. The technician was very knowledgeable and thorough in his work. The first try did not solve the problem, but he knew the parts needed to complete the repair and was back in two days to complete the job. Good work but i was without service for three weeks.

1 year ago

Reply from American Home Shield

Hi Danny, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

check_circle

Verified Customer

star star star star star_border

Jeff

The company has delivered mostly as promised. Initial appointments are set up pretty quickly. The coordination and communication between AHS and their service providers is not great. For example, there is no way to check the status of anything online so you always need to call the service provider. And if the service provider isn't responsive, AHS doesn't help.

1 year ago Edited November 11, 2024

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Tasha

American Home Shield meets all of my needs when it comes to home repairs. Getting this warranty with them has saved me money and gives me peace of mind knowing that when I make a request everything will be taken care of quickly with no hassles.

1 year ago

Reply from American Home Shield

Thanks, Tasha. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star_border

Regina

Unfortunately there are no 1/2 ratings, but I would rate AHS as a 4.5 rather than 4. I have been a customer for 17 years and although the prices have increased (that is the way of business), they have held consistent with providing EXCELLENT customer service and coverage. The 1/2 star demotion relates to three issues I had which took too long (in my opinion, upwards of three months) to resolve. Outside of those three problems, I would and do recommend AHS as a great home warranty company.

1 year ago

Reply from American Home Shield

Regina, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Garry

Most of the time the companies you assign to the job are not reputable or vehicles have no name of company. Some are in a hurry and seem to not be wanting to explain their work. My last request for service was very nice and knowledgeable.

1 year ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Gary. Thanks so much for leaving a review.

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star_border

Jane

Having the ability to get things fixed is great as a homeowner, as it takes a lot of worry off your shoulders. The services provided by AHS are usually very good, but I have had issues with their contracted agents sometimes due to their lack of timeliness in getting recommendations submitted to AHS, unfriendliness, or difficulty getting hold of who they assigned to work on the work request. This three-way communication can be an issue at times.

1 year ago

Reply from American Home Shield

Dear Jane,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star_border star_border

Alice

It's very frustrating and difficult to communicate with customer service individuals that are located overseas. They have a hard time understanding issues that the customer is referring to. They can't go off script and just keep reading the same answers over and over even though you are saying something different and asking different questions. After saying, I'd like to talk to a supervisor, they repeat the same script and say that the supervisor will only say the same thing as they are. Can't talk to anyone stateside. There are limited companies that can come out within 24 hrs or even on weekends when you have backed up toilets. I almost quit when they said they only had one company to serve my needs and couldn't service me on the weekend. However, the company did provide good service when they arrived.

1 year ago

Reply from American Home Shield

Hi Alice, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

check_circle

Verified Customer

star star star star star

Michele

I have had the best experience with AHS! Whenever I have an issue or problem that my home warranty covers; I get fast, professional and honest service.. Making a claim is easy and worry free. Customer service is phenomenal!They really do make me feel like I’m a valued customer! AHS is definitely worth it! : )

1 year ago

Reply from American Home Shield

Thanks Michele. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 23rd, 2024

check_circle

Verified Customer

star star star star star_border

Paige

I was told both of the old appliances would be covered with your insurance. When the evaluator came out, the washer seemed to work so he said no replacement. The refrigerator freezer and door didn't even close and the evaluator said they had been misused, so no replacement. I moved into this condo with these appliances and had to pay full price for both replacements. I am not happy with the outcome.

1 year ago

Reply from American Home Shield

Thanks Paige. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Oct. 17th, 2024

check_circle

Verified Customer

star star star star star

Joretta

Very grateful to have this coverage. They are prompt in responding and assigning the appropriate person to service our needs. So far it’s been our air conditioner, washer and dryer as well as the dishwasher and refrigerator. If parts need ordering, we are kept informed of their status. We are sold!!!

1 year ago

Reply from American Home Shield

Joretta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

check_circle

Verified Customer

star star star star_border star_border

Nichole Spuhler

I think that homeshield takes the cheap and easy way out of some claims. Especially when we are taking out a top of the line system and they replaced it with a problematic and far less superior product at the lowest cost possible. The system removed from our house was a Lenox top of the line system that lasted over 30 years. The system we were provided with was a base unit guaranteed to fail in the first year. Every unit that has been put in has failed in the first few months. That information and statistics come from several reliable companies that have been working with these units. Most insurance companies are required to replace with a similar product. Home shield used to be a good company, but the cost is going up and the service is getting worse. We are considering canceling it for our duplex and have already canceled it on our private home. If home shield continues down this path, we will not even be willing to provide it for our next home we sell.

1 year ago

Reply from American Home Shield

Hi Nichole, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

check_circle

Verified Customer

star star star star star

Veronica

1 year ago

Reply from American Home Shield

Hi Veronica, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 3rd, 2024

check_circle

Verified Customer

star star star star star

Teresa

It’s been almost a year since I enrolled with AHS. I have been satisfied with the 3 experiences I’ve had. I have a new microwave, a new ice maker and a quiet garage door. The garage door was way more than I expected but it seemed correct as the repairman serviced it.

1 year ago

Reply from American Home Shield

Hi Teresa, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 2nd, 2024

check_circle

Verified Customer

star star star star_border star_border

John

I believe the problem is on Lowes’s end, the problem is getting the item located in the ware house having it pulled processed for p/u and then finding A local company to do the pick up and installation. I would do it myself but it would jeopardize any further AHS involvement and I’m having some health issues. Help on your end could expedite. My last interaction with AHS went smoothly, I thought the problem resolved, Apparently not! Please help, it’s been months. I possible gave an overall “5” rating to to one of your specialists thinking it was the best possible. The lady did a great job

1 year ago

Reply from American Home Shield

Hi John,
We appreciate your feedback and hope your AHS experience continues to improve!

Sep. 13th, 2024

check_circle

Verified Customer

star star star star_border star_border

Joseph

The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service. The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water heaters and pool pumps! The disallowed amount for code changes seems totally random. AHS does not itemize the repairs, they just tell you your co-pay is $xxx, take it or leave it.

1 year ago

Reply from American Home Shield

Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

check_circle

Verified Customer

star star star star star_border

Marie

We’ve been pretty happy with American Home Shield with the exception of a recent experience, where a repair was completed only for us to learn a month later to have the same issue occur because it wasn’t done correctly the first time. As a result, we had to come out of pocket for another service fee, which I feel should have been covered by American Home Shield due to the fact that the issue was not resolved the first time. Instead of having a blanket process of requiring a service fee if more than 30 days, there should be a review on a case by case basis to make a fair assessment.

1 year ago

Reply from American Home Shield

Hi Marie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Sep. 4th, 2024

American Home Shield Reviews