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American Home Shield Reviews

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9.2

Overall Score

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Ant Banks

I would give 0 stars if possible! Set up a repair on December 2nd to have my dryer looked at, on December 6th the repair technician came out said he knew the issue and would order parts. Come the end of December still no contact from repair company and when reach out I’m told parts are on order. I wait another 2 weeks and reach out and told the same thing “parts are on order” so I give it another 2 weeks and this time I request to cancel my warranty or give me a different company to fix my dryer. Long story-short there are no other companies they contract with and try to reorder parts after 2 months. I ended up cancelling the warranty and working on getting all my money back. This was the 1st attempt to file a claim and would never recommend to anybody in Tucson area.

2 months ago

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Reply from American Home Shield

Hi Ant, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 5th, 2025

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Richard

Had my hot water heater go out on 12/20/24 it is now Jan 2 and still no hot water heater call customer service again today person was clueless try to say plumber was holding it up spoke with plumber before I call American home they were still waiting for American to tell them were to pick it up anytime pluming has try several times to get info for heater and tracking number if I didn’t have American home shield I would go to home depot or Lowe’s and had it fix in one day twelve days is unacceptable

3 months ago

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Reply from American Home Shield

Hi Richard, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Steven

It was a pretty simple fix, but I knew that it would be taken care of, so I had no hesitation in contacting American home shield…

3 months ago

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Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jan. 6th, 2025

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Cynthia

They don’t know their vendors and they don’t care. I recently had a plumbing issue and the company they sent over suggested many repairs that were not required. It was a plugged pipe and they denied the claim. The company they hired said the clog was over 100 feet and they don’t cover over 50. 100 feet would put the pipe in the middle of the street…the clog was under 25’ but they didn’t want to listen to myself or my husband and we aren’t “certified” plumbers. Guess what, we may not be BUT We can read a tape measure.

3 months ago

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Reply from American Home Shield

Hi Cynthia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 6th, 2025

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Reena

Very easy to work with. Had several claims and all were handled quickly and covered. Glad I have AHS... saved me lots of money.

3 months ago

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Reply from American Home Shield

Hi Reena, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Pamela

There was never any argument the gentleman that they contracted came out, made the request for the repairs we needed, and they took care of it.

3 months ago

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Reply from American Home Shield

Hi Pamela, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Eugene

AHS had a service firm quickly respond with a date a rep would arrive. They continually kept me aware of that time. The repair was quick and complete.

4 months ago

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Reply from American Home Shield

Hi Eugene, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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James

i have been with AHS FOR 30 years and never had a problem until now. The service was horrible and the communication was very hard to understand. Why do I have to Guiana AFRICA for and American issues with my home very sad for sure. My Georgia Plummer was great and outstanding service 5 stars for them

4 months ago

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Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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James

For us the value wasn't there. We had an AC claim that we had to pay $125 service fee and $850 in freon. Not to mention we were without AC for 3.5 weeks. We had 3 claim. I ther than Sears, in general you use contractors with the absolutely lowest ratings. If AHS would read the reviews on each contractor on your list you would see they have low rates because of the huge number of complains the contractor recieves regarding AHS. Lastly my last claim did it for me. I established the claim over the phone and told the rep it was for a paddle fan on my back porch and a light on my eve. AHS took my $125 and set me up with a 3.3 rated electrician. 2.5 weeks later the electrician said he was recommending replacement and I would need to buy the fans I wanted and would get a credit and he would come back and install them. Same for the light. I called for an update and your reply told me the electrician notes said the items weren't covered. Originally your rep should not have taken my $125 if thise items aren't covered. And finally, the electrician company emailed me offering to install the fans and lights on my dime. Kind of stincky. Overall I am left with a feeling of ill will and $125 lighter. I told the rep, Richmond, if the $125 were refunded by Monday i would consider keeping the service. No concession was made by AHS. Im done and I will warn everyone I can that the service is not worth the cost or all the fricking hassle.

4 months ago

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Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Mary

Request easy to make and companies respond quickly. Two repairs not fully covered and the rules can be confusing. My 11 year old washer has had 2 repairs in a month for same thing and currently not working. This is very difficult now. Laundromats expensive and inconvenient

4 months ago

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Reply from American Home Shield

Hi Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Bradley

I am still waiting for the repair to be done. The installer is still waiting for the AHS provided parts. AHS claims that regular and normal changeover parts to complete the repair are "modifications" which is completely ridiculous. They refused to send me a copy of the "modifications" in question. I would not recommend American Home Sheild to anyone. I have their best policy which is "exclusion only" coverage. They don't tell you that ordinary parts will be excluded, but they will definitely do so. I was warned by some people that they will cover minor issues, no problem, which I found to be true, but when tgere was a major repair, they deny most of it. This has proven to be the case. Beware of American Home Shield!!!

4 months ago

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Reply from American Home Shield

Hi Bradley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Paul

We have had the insurance on our home for 13 years. We have had many repairs and replacements and have found the service to be a good value. I do not like their current IVR implementation otherwise a five

4 months ago

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Reply from American Home Shield

Thanks Paul. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 22nd, 2024

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Jimmy

The vendor was very professional and a did a thorough job.Home Shield did a great job of contacting the vendor and getting on the job in a timely manner.

4 months ago

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Reply from American Home Shield

Dear Jimmy,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Sheritta

. We are often quite busy so it’s such a relief knowing AHS will find the right people for you so you don’t have to stress looking or doing the work yourself.

4 months ago

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Reply from American Home Shield

Hi Sheritta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Tim

It takes a week to get a job done that would have been done same day without the insurance red tape. AHS representative a little hard to understand on the phone. But, overall, I'm mostly satisfied with the experience!

4 months ago

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Reply from American Home Shield

Hi Tim, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Nichola

I have always been happy with your company. Not this time, my furnace went out and the Fox company whom you sent to my house was trying to scam both your company and me. I called your customer service and they called them and told them that my transducer mother and control board were water damaged. The fox company told me if I worked with them they would not send those pictures of the water damage. I just had a local company look at it it needs a new control panel. Why isn’t your company concerned with the vendors you send out that are trying to scam your customers.

4 months ago

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Reply from American Home Shield

Hi Nichola, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Patrick

The company you sent miss diagnosed the problem. I called utility department and cleared the pipe. I do not want to use this company. I wasted $100.00 . I do not appreciate wasting money I do not have

4 months ago

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Reply from American Home Shield

Thanks Patrick. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Connie

Ouick response! Keeping in contact letting me know when to expect service. The technician knew how to fix the garage door. He came a the time the appt was set up .

5 months ago

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Reply from American Home Shield

Connie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Sheryl

We love having a reputable company that we can rely on when something goes awry out of nowhere. Sink clogs, appliance repair, electrical problems, call AHS and get fast and professional service.

5 months ago

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Reply from American Home Shield

Thanks, Sheryl. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

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Aquenia

I have been trying to get my refrigerator fixed since September 24th. The first contractor never showed up. The second contractor showed up on October 2nd and stated a part was needed to get my refrigerator working. I called GM Appliance over several times and left voicemail messages. They do not answer the phones or return calls. I called American Home Shield and they have escalated the issue and refund my $125.00 and someone from escalation support is going to reach out to me and no one has. I need my refrigerator to be fixed. I have been without a refrigerator for a month. I have children who are on medication that needs to be in the refrigerator. This is a huge inconvenience and poor customer. I am considering canceling and going with another company who can better serve.

5 months ago

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Reply from American Home Shield

Good afternoon Aquenia, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2024

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Donna

I’m very satisfied with AHS and the professional experience with the repair technicians that are sent to do the job I’ve needed. I’m glad I use their service.

5 months ago

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Reply from American Home Shield

Dear Donna, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

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Elias

I’ will like to give 5 stars ,but unfortunately the company that AHS hired to do the job took 2 weeks before they install the water heater, if the service was a little faster ,I will give 5 stars

5 months ago

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Reply from American Home Shield

Hi Elias, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 16th, 2024

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Alivia

This is the Best company to hire for home warranty. I have never had any problems with the service provider that they hire to help their customers. I would highly recommend.

5 months ago

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Reply from American Home Shield

Alivia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

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Jinny

Sometimes service company doesn’t know I’m on the 3rd floor. Also I would prefer what ever company does the job. Should be the first one to be called if same item has another problem

5 months ago

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Reply from American Home Shield

Hi Jinny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Shirley

I like the skills, their ability to quickly trouble shoot and quickly identify issues and I like the overall good attitudes of every serviceman that I have encountered

5 months ago

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Reply from American Home Shield

Hi Shirley, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 10th, 2024

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Chris

I would like to thank Ben for taking care of the situation. Very professional kind and polite. He did a great job. There were two more technicians that came but failed to discover the problem. When Ben came he immediately saw the problem. Hooray to him.

3 months ago

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Reply from American Home Shield

Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Dec. 12th, 2024

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Marta Wallace

AA Dependable came to my home to repair my washer and dryer. Washer emptied out but did not wring the clothes. It was repaired and works fine. The dryer would not stop when I opened the door to remove a piece of clothing that I did not want to dry long. The repairman fixed the dryer that I can open the door to stop early.

6 months ago

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Reply from American Home Shield

Hi Marta, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 4th, 2024

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James

Never get to talk to anyone that can help you. They train the people to ask many questions and tell you they will forward info and they will call you. I made 10 attempts and they expect you to stand by your phone for hours and they leave a messsge. They denied my claim by sending people that speak very little English to your home.most are not qualified to do repairs or give proper results.. Joke

6 months ago

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Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Cathy

This is a different AHS. We started years ago and had numerous problems. Today we are so happy with AHS. We can do almost everything online which eliminates long holds on the phone. A+

6 months ago

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Reply from American Home Shield

Hi Cathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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JANET

They use sub-par contractors. It takes them too much time to schedule an appointment so I usually end up paying for my own. When they do show up, I have had quite a few do horrific work - the way they word it to the insurance company, they won't pay for the work. So the contractor knows I will pay - and they give me no warranty discount, so they make more money. Some of them just do bad work and I end up paying for someone to come in and clean it up OR in the case of recently, their poor work created a major water issue in 2 units and it cost my insurance company $20,000 to clean it up - when all it would have taken was a $5 new part.

7 months ago

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Reply from American Home Shield

Hi Janet, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Iris

After multiple issues with our AC unit, they finally sent a company that diagnosed the problem and actually fixed it and not just put a bandage on it. They are quick to get the job done and complete.

7 months ago

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Reply from American Home Shield

Hi Iris, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Chris

Waiting on parts again...It was well worth it when we weren't told we had to find our own air-conditioning solution. Claiming that we could be reimbursed. Outside companies aren't going to honor that that aren't on your list. We got stuck paying for a blower motor. Despite what your advertisement says! Now, we wait again for parts for the dryer. Yay. 👎

7 months ago

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Reply from American Home Shield

Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Marion

While the issue was fixed, going from contractor to contractor took too long. One contractor should be used that can repair everything not have limitations. I had to live out of a nice chest in summertime for almost 4 weeks or more.

7 months ago

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Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Kevin

I have had a really good experience with American Home Shield. The only part I don't like is there really is no such thing as emergency service. I wish you could get same day emergency service. I have found it takes days for service.

7 months ago

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Reply from American Home Shield

Hi Kevin, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 23rd, 2024

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Eliko

First person who came to review my washer issue was not able to address the issue correctly, in fact was inexperienced. When I advocated to have a second opinion, AHS sent a much more qualified technician who did fix my washer.

7 months ago

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Reply from American Home Shield

Hi Eliko, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Terry

Sent out contractor United Air Temp who lied and said repairs were needed on AC and refill of coolant to the tune of 1500 which was a total lie. I requested a second opinion with another contractor American Group. There were honest found no leak, no need for 1500 worth of coolant etc stated just needed filters cleaned as remodel work contractor did some work with AC on when should have been off and said needed replacement of a coil and cleaning of coil. AHS tried to lie and side with initial con contractor. I had to call over 6 times and had to request supervisor call me. Still not fully resolved properly as they denied replacement of a coil stated by Autogroup that was truly needed but approved the con contractor request for 1500 of refill coolant (which was confirmed was not needed) that I would need to fork out of pocket after they paid their portion. I’ve been with them since 2007 but this time and last time there have been issues. Wasn’t like this before. I saw they were purchased by another company and I feel the service has went down and monthly payments and contractor service fees have went up

7 months ago

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Reply from American Home Shield

Hi Terry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Richard

Had AHS for 28 yrs. Always very satisfied with the contractors. Moving from CA to OK some are not reputable contractors. Pool guy was paid his fee but he didn’t do the job and didn’t submit a report. I cannot get a refund until they get theirs (AHS). They shouldn’t pay until they get a report and confirm job was done.

7 months ago

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Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 15th, 2024

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Daniel

During my 14 months of using Home Shield, I had two issues. Both of them were not resolved. This last one took the cake. I have a modular home. In repairing a deck in my back yard, I found that when they originally put in the house and installed the brick foundation wall, they failed to properly integrate the heat pump drainage pipe. The folks who put in the wall just poked a hole through the vent and set the pipe on the wall - letting the output just run down the wall. When the home shield folks sent and HVAC person, they agreed that the HVAC was installed properly at the factory and that this was a foundation wall issue. Unfortunately, that person never filed a report or responded to the Home Shield folks. So, they sent another HVAC person. He agreed that it was an issue with the wall on integrating the pipe properly. Then I receive a notice that Home Shield determined my issues was 'partly' covered and my out of pocket expense was $400. I asked them to clarify what part they were covering and received no answer. After a couple more requests for clarification, I received a phone call that told me that the service was not covered, as it was a problem with the HVAC installation of the drain pipe, which is not covered. The service was $400, and I had to pay it all. This is a modular home. The HVAC was installed in the house in a factory FAR away from my address. The faulty installation happened when the house was put on the property and they cheated when they made the wall. The two HVAC experts that appeared at my home both agreed this was an issues with the wall installation, and the HVAC was fine. They went against the advice of the vendors they hired when they saw they could get away with not spending money on a legitimate claim. I have stopped using Home Shield. All I have for using this service is a lot of headaches getting a straight answer. I'm out two service fees and all the monthly fees with nothing to show for my money other than receipts.

7 months ago Edited September 9, 2024

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Reply from American Home Shield

Hi Daniel, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Adam

Great home warranty company! Super easy to use. Timely with all issues and the people are great with anything you need help on! Highly recommend. I’ve heard too many horror stories, but AMS has been stellar!

7 months ago

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Reply from American Home Shield

Hi Adam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Northern California

Repairs can take a very long time. We have had two claims and each took several months to resolve ... one of them left us without a functioning oven for a couple months. During the long resolution process, communication was poor-to-non-existent. There is no commitment on the part of American Home Shield to resolve issues within a reasonable, specific amount of time.

8 months ago

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Reply from American Home Shield

Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Greg Nabors

Thus far AHS has successfully fulfilled their contract agreement during service claims I’ve had to make. Their continued commitment to doing so in the future is what I fully expect.

8 months ago

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Reply from American Home Shield

Hi Greg, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Robert

The newly installed Compressor has already stop cooling and I had to pay an additional $100.00 for a new contract to fix what was previously covered. Additionally it took three month for the first contract to be completed, I end up in the hospital from heat exhaustion, I place the contract in March it was July before they could find a Compressor, and it has already stop cooling.

8 months ago

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Reply from American Home Shield

Dear Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Kathy Michelon

Service is OK very slow getting repair people to do initial assessment. Let to much time go by before on leak problem that was resolved for 2 of the 5 faucets that leaked. Second time got one more repaired still have two more that leak. Expensive has gone up $30 in past two years for monthly cost. Very unhappy in past was denied repair on sewer pump in rental house. Mediocre repairs sometimes have had several visits to complete. Long waits on phone trying to talk to human. Have had to change agents due to unclear communications.

8 months ago

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Reply from American Home Shield

Hi Kathy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Aaron Ragon

American Home Shield is a great company as long as you have an issue that does not need immediate attention. I’ve had this company for over 10 years and for electrical outlets, faucets with a slow leak, dryer noise and things like that, they are fine. When the AC goes out during a hot week or the furnace dies on Thanksgiving, prepare to wait for a week or longer or spend hours on the phone arguing with customer service and pleading your case.

8 months ago

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Reply from American Home Shield

Hi Aaron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Nathan

Took care of sll of my problems. All very nice snd helpful.

3 weeks ago

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Reply from American Home Shield

Hi Nathan, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.

Mar. 24th, 2025

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Jessica Doogan

Most things aren’t covered and what is covered you have to pay an initial fee of at least $125 to get service.

3 weeks ago

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Reply from American Home Shield

Hi Jessica, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Mar. 24th, 2025

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Valerie

Responsive and efficient for cost. Good service

3 weeks ago

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Reply from American Home Shield

Hi Valerie, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.

Mar. 24th, 2025

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Billy

Customer Review Video

3 weeks ago

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Reply from American Home Shield

Hi Billy,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.

Mar. 6th, 2025

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Edna

After 3 attempt my oven appliance was fixed. I will recommend AHS. AHS did redeemed themselves

1 month ago

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Reply from American Home Shield

Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.

Best Regards,
Stacy

Feb. 27th, 2025

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Richard

Great service. Knowledgeable people. They seem to really try and help me

1 month ago

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Reply from American Home Shield

We're thrilled to hear that you were satisfied with our services. We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 27th, 2025

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