American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Verified Customer

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Adam

Great home warranty company! Super easy to use. Timely with all issues and the people are great with anything you need help on! Highly recommend. I’ve heard too many horror stories, but AMS has been stellar!

3 months ago

Reply from American Home Shield

Hi Adam, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Northern California

Repairs can take a very long time. We have had two claims and each took several months to resolve ... one of them left us without a functioning oven for a couple months. During the long resolution process, communication was poor-to-non-existent. There is no commitment on the part of American Home Shield to resolve issues within a reasonable, specific amount of time.

3 months ago

Reply from American Home Shield

Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Greg Nabors

Thus far AHS has successfully fulfilled their contract agreement during service claims I’ve had to make. Their continued commitment to doing so in the future is what I fully expect.

3 months ago

Reply from American Home Shield

Hi Greg, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Robert

The newly installed Compressor has already stop cooling and I had to pay an additional $100.00 for a new contract to fix what was previously covered. Additionally it took three month for the first contract to be completed, I end up in the hospital from heat exhaustion, I place the contract in March it was July before they could find a Compressor, and it has already stop cooling.

3 months ago

Reply from American Home Shield

Dear Robert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Kathy Michelon

Service is OK very slow getting repair people to do initial assessment. Let to much time go by before on leak problem that was resolved for 2 of the 5 faucets that leaked. Second time got one more repaired still have two more that leak. Expensive has gone up $30 in past two years for monthly cost. Very unhappy in past was denied repair on sewer pump in rental house. Mediocre repairs sometimes have had several visits to complete. Long waits on phone trying to talk to human. Have had to change agents due to unclear communications.

3 months ago

Reply from American Home Shield

Hi Kathy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Aaron Ragon

American Home Shield is a great company as long as you have an issue that does not need immediate attention. I’ve had this company for over 10 years and for electrical outlets, faucets with a slow leak, dryer noise and things like that, they are fine. When the AC goes out during a hot week or the furnace dies on Thanksgiving, prepare to wait for a week or longer or spend hours on the phone arguing with customer service and pleading your case.

3 months ago

Reply from American Home Shield

Hi Aaron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Robert

By and large, the personnel are quite good.

19 hours ago

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Verified Customer

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Doreen

good response time, they make everything easy

1 day ago

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Verified Customer

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Bryan

Thanks for always providing superb service to our home!

1 day ago

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Verified Customer

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James

Saves me money on expensive home repairs

1 day ago

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Verified Customer

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Daniel

Very quick solution to the problem. A+++

4 days ago

Reply from American Home Shield

Dear Daniel,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 19th, 2024

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Verified Customer

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Eric

Satisfied with my service. On time and professional.

4 days ago

Reply from American Home Shield

Dear Eric,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Bernard

EASY Efficient limited choice to pick contractor

4 days ago

Reply from American Home Shield

Dear Bernard,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Marie

Taking my service request was quick but had to wait longer for the appointment

5 days ago

Reply from American Home Shield

Dear Marie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Stephanie

That most of the time I am happy with AHS.

5 days ago

Reply from American Home Shield

Dear Stephanie,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Sandra

Professional service and courteous service 👍

6 days ago

Reply from American Home Shield

Dear Sandra,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Jerry Mckean

So easy from start to finish on my first claim!

6 days ago

Reply from American Home Shield

Dear Jerry
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Rob Val

Good to have insurance coverage with AHS.

1 week ago

Reply from American Home Shield

Hi Rob, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 14th, 2024

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Verified Customer

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Carol

Good service on time quick response 100% satisfied

1 week ago

Reply from American Home Shield

Thanks Carol. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Brian

On time and know what is wrong and fix quick

1 week ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Brian. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Jonathan

Best warranty to have for your house period.

1 week ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Jonathan. Thanks so much for leaving a review.

Nov. 14th, 2024

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Verified Customer

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Kenneth

Responsive and professional. Handled my issue quickly and successfully.

1 week ago

Reply from American Home Shield

Dear Kenneth,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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James

American Home Shield sent out a technician that damaged my ceiling. My ceiling has yet to be prepared. I have paid AHS faithfully for 10 years. Ridiculous.

1 week ago

Reply from American Home Shield

HiJames, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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William

AHS always assigns our claims to good contractors, e.g. Barlow Plumbing.

1 week ago

Reply from American Home Shield

Dear William,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 14th, 2024

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Hilaria McGowan

I like everything about America Home Shield they help me immediately and they are very friendly and professional

1 day ago

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William

Outstanding company to belong with. Always great when I call for service and quick response to response.

1 week ago

Reply from American Home Shield

Hi William, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Ora

They are a great help when it comes to unexpected repairs to the large household items!

2 weeks ago

Reply from American Home Shield

Hi Ora, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 1st, 2024

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Verified Customer

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Katherine

I'm so happy I chose to have a Home Warranty. Love this company. They respond quickly & thoroughly.

3 weeks ago

Reply from American Home Shield

Katherine, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Melvin

I paid you'll 139.00 to get my ice maker checked and the repair said there was nothing he could do. Money wasted.

4 weeks ago

Reply from American Home Shield

Melvin, We appreciate the feedback! If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 23rd, 2024

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Verified Customer

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Shavar

I don't know if they have to give different companies however, I wish they would keep using or ask if we have a preference.

1 month ago

Reply from American Home Shield

Thanks Shavar. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Jennifer R

I was charged a fee for a company to come and repair my garage door which came off the track and the technician did not even go in the garage. He took one look at the door and said that it was not covered and he left. I was charged $125 for less than two minutes. Ridiculous. I will not be renewing this contract.

1 month ago

Reply from American Home Shield

Hi Jennifer, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Paul

American Home Shield did not repair my appliance like they state in their contract. In fact, they denied my claim based upon a refrigerator door gasket which had nothing to do with my original claim of my refrigerator not cooling to a correct temperature.

1 month ago

Reply from American Home Shield

Hi Paul, I’d like to thank you for bringing this to our attention. I apologize for the difficulties you’ve been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Daryl

They collect payments from customers, when the customers have a service call. They say that the issue is existing . They file false reports on the service tech that they sent out. No where in the report that the problem is existing

1 month ago

Reply from American Home Shield

Hi Daryl, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Lesley

This is the absolute worst company ever! Customer service reps are terrible to deal with, as if they have a script to read from and don’t deviate from that script to address or even acknowledge your concerns. All they say is “mmhmm, upon checking….” The service technicians they have wrong for them is even worse.

1 month ago

Reply from American Home Shield

Hi Lesley, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Renee

No one informed me that my claim was denied. I had to call customer services and check status of My claim. Then I was not even offered options to have my A/C repaired. Makes no sense to have home warranty, if the warranty company is not going to make repairs.

1 month ago

Reply from American Home Shield

Hi Renee, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Mariah

Oct. 3rd, 2024

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Verified Customer

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Kathy Simmons

Unless it is a simple fix, it can take weeks. And of course when you call customer service, it is very hard to understand the reps.

1 month ago

Reply from American Home Shield

Hi Kathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Scott

I will continue to write negative reviews about your company. You ripped me off for $11,000, it’s documented and you know it. I’ve been a customer a long time and I’m a real estate agent. My posts can reach thousands of realtors whom often times may have bought their clients a year membership to AHS

1 month ago

Reply from American Home Shield

Hi Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Gary Aylor

I have used American Home Shield for the last 17 years and have found them to be fair and provide a good service. The price for the yearly contract keeps increasing and the Trip Charge Fee has also increased.

2 weeks ago

Reply from American Home Shield

Hi Gary,
Your feedback is greatly appreciated!

Nov. 6th, 2024

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Verified Customer

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James

AHS lacks in communication and not fair in claim reimbursement. AHS cask-in-lieu is unfair and does not come close to reasonable market costs. I always have to pay more for any service I have done.

2 months ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Rafid

I use to love AHS. It's not worh it anymore. You used to more for your money. I was paying 120 a month for what. I f I save $120 on the side every month it would cost the same as paying it on my own. They got to big and asking $100 dollars service fee. No thanks. I had to replace a 2 ton air conditioner and cost me almost 4 thousand dollars. Never again.

2 months ago

Reply from American Home Shield

Hi Rafid, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Marta

American Home Sheild is almost IMPOSSIBLE to get on the phone and when you do then it’s almost IMPOSSIBLE to get an American on the phone. You will get someone overseas who doesn’t understand your needs. American Home Sheild has raised their prices significantly since I started with them BUT there are no new products or improvements of customer service. I recommend keeping it local and assigning each customer a contact who is American and also local to their area. No more sending jobs overseas and frustrating our fellow citizens.

2 months ago

Reply from American Home Shield

Hi Marta, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Benjamin

No. Too much hassle and the service technicians they use are horrible and do not resolve issues. They owe me $100 refund for service requested, but not performed. Also, a service technician repaired my washer and used duct instead of the proper fasteners. The duct tape did not hold and made the problem worse and they never returned to complete the repair properly.

2 months ago

Reply from American Home Shield

Hi Benjamin, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Carol

I have called 4 times in an issue concerning a refund. I get different answers each time I call. Know one will give me an answer on it, just they will look into it. Plus I have a job that was being worked on and it is not completed? What’s up?

2 months ago

Reply from American Home Shield

Hi Carol, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Marshall

Usually we get people that know what needs to be done. We sometimes have to wait for parts. I am wondering why my monthly payment has gone up.

2 months ago

Reply from American Home Shield

Hi Marshall, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rick

Failed every chance After 3 weeks didn’t replace AC compressor that actually was under factory warranty!! Refused repair week 1 Agreed to replace part at No charge- after escalating up chain of command Failed to order part week2 Said patches list/ then so no, waiting on Lennox approval also gad to approve $1200 charge for $200 worth of Freon-week 3 Called another company replaced it at no charge within 32 hours! Week 4

2 months ago

Reply from American Home Shield

Hi Rick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Allan

Two months waiting for parts and when it couldn’t be fixed, they claim wires were eaten by rats. So, they are not replacing with a new dishwasher. I’ve been a customer here in SC for 17 years and for decades when I. Lived in California. I complained and they made several excuses. If they change their minds in the next couple of days, I will revise my rating. However, two months waiting for parts will make me give a slightly negative review in any case.

2 months ago

Reply from American Home Shield

Hi Allan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Janice

Like the friendly service, but the time it takes to get problem solved is too long. Being without air conditioner for 3 weeks in July was devastating.

2 months ago

Reply from American Home Shield

Hi Janice, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Tracy

I am not happy with the way they do business. It’s very shady and they have changed policies so much since I first signed a contract with them. Now my policy was not grandfathered in and I’m stuck with this high cost every month that keeps increasing, but not the top of the line package anymore as I was told previously.

2 months ago

Reply from American Home Shield

Hi Tracy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Leon

I like the security knowing that the product will be replaced if it cannot be repaired; however, I also know that the replacement product will never be the same quality we had . We had a microwave replaced. The old one was a Dacor and the new replacement was a GE Monogram.

3 months ago

Reply from American Home Shield

Hi Leon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Gail

Too many calls for repair before replacement offer was made. Over the years, I personally think there has been a decline in service with customer service. In addition I think that payment should be made AFTER services have been rendered not before .

3 months ago

Reply from American Home Shield

Hi Gail, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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