American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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Nicholas

Easy to understand coverage and systems. Response times are excellent.

1 week ago

Reply from American Home Shield

Dear Nicholas,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Armand Scapicchio

I have not received my cash in lieu of payment so i can't give an appropriate rating Will review again after payment received

3 weeks ago

Reply from American Home Shield

Hi Armand, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 16th, 2024

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Verified Customer

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Jerome

The customer service is terrible. Service is fine when you have no issues outside the norm. Bit of there is any deviation from the normal, you get unhelpful and confused service agents.

3 weeks ago

Reply from American Home Shield

Hi Jerome, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Shawenti

customer service is horrible, there is no managment team you can talk with, the contractors that are hired are unprofessional.. there is no urgentsy, customer service has no customer service skills

3 weeks ago

Reply from American Home Shield

Hi Shawenti, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Veronica

Great so far. I am so glad I got AHS. It a relief to know you are there. Thank you!

4 weeks ago

Reply from American Home Shield

Hi Veronica, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Johnnie Robinson

Different options for what you like protection on. Will send someone out to fix it and if it can't be fixed will receive a new one.

1 week ago

Reply from American Home Shield

We always enjoy hearing what our customers have to say, Johnnie. Thanks so much for leaving a review.

Oct. 31st, 2024

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Verified Customer

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Renee

No one informed me that my claim was denied. I had to call customer services and check status of My claim. Then I was not even offered options to have my A/C repaired. Makes no sense to have home warranty, if the warranty company is not going to make repairs.

1 month ago

Reply from American Home Shield

Hi Renee, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,
Mariah

Oct. 3rd, 2024

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Verified Customer

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Kathy Simmons

Unless it is a simple fix, it can take weeks. And of course when you call customer service, it is very hard to understand the reps.

1 month ago

Reply from American Home Shield

Hi Kathy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Scott

I will continue to write negative reviews about your company. You ripped me off for $11,000, it’s documented and you know it. I’ve been a customer a long time and I’m a real estate agent. My posts can reach thousands of realtors whom often times may have bought their clients a year membership to AHS

1 month ago

Reply from American Home Shield

Hi Scott, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Brek

Company that was sent out never fixed our fridge. They came multiple times over a four month period! We ended up buying a new fridge out of our own pocket after spending $100 copay with Sears (company that was supposed to repair the fridge). Don't waist money on this insurance. I'm out $1000 for a fridge, $100 to Sears, and $800+ for insurance!

1 month ago

Reply from American Home Shield

Dear Brek,
I understand your frustration regarding your refrigerator claim and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience.

Sincerely,
American Home Shield

Sep. 11th, 2024

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James

There choice for HVAC contractor is unacceptable. Reported an AC problem early on a Monday. The contractor could not get to me until Wednesday late. In essence 3 wasted days. Then the problem was misdiagnosed. Also, it took 6 days to get the misdiagnosed part. Then it 2 days to get the tech out. 11 days in 100° weather. Then 1½ weeks later it failed again. Turns out the tech didn't do a leak check which would have told him there was a coil leak. Then, AHS charged me $1400 for the repair, even though it's a $15,000 lifetime for my policy. They called it a "modification" so only $1000 of the $2400 was covered. Sketchy. There's more due to a plumbing issue, but that hasn't been resolved yet. I do not recommend AHS.

3 weeks ago

Reply from American Home Shield

Hi James, Thank you for bringing this to our attention. Please know that we'd like to look into this further. Send your contact info to bestco@ahs.com and we'll be back in touch soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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James

AHS lacks in communication and not fair in claim reimbursement. AHS cask-in-lieu is unfair and does not come close to reasonable market costs. I always have to pay more for any service I have done.

2 months ago

Reply from American Home Shield

Hi James, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Rafid

I use to love AHS. It's not worh it anymore. You used to more for your money. I was paying 120 a month for what. I f I save $120 on the side every month it would cost the same as paying it on my own. They got to big and asking $100 dollars service fee. No thanks. I had to replace a 2 ton air conditioner and cost me almost 4 thousand dollars. Never again.

2 months ago

Reply from American Home Shield

Hi Rafid, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Marta

American Home Sheild is almost IMPOSSIBLE to get on the phone and when you do then it’s almost IMPOSSIBLE to get an American on the phone. You will get someone overseas who doesn’t understand your needs. American Home Sheild has raised their prices significantly since I started with them BUT there are no new products or improvements of customer service. I recommend keeping it local and assigning each customer a contact who is American and also local to their area. No more sending jobs overseas and frustrating our fellow citizens.

2 months ago

Reply from American Home Shield

Hi Marta, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Benjamin

No. Too much hassle and the service technicians they use are horrible and do not resolve issues. They owe me $100 refund for service requested, but not performed. Also, a service technician repaired my washer and used duct instead of the proper fasteners. The duct tape did not hold and made the problem worse and they never returned to complete the repair properly.

2 months ago

Reply from American Home Shield

Hi Benjamin, , I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Carol

I have called 4 times in an issue concerning a refund. I get different answers each time I call. Know one will give me an answer on it, just they will look into it. Plus I have a job that was being worked on and it is not completed? What’s up?

2 months ago

Reply from American Home Shield

Hi Carol, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Marshall

Usually we get people that know what needs to be done. We sometimes have to wait for parts. I am wondering why my monthly payment has gone up.

2 months ago

Reply from American Home Shield

Hi Marshall, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Rick

Failed every chance After 3 weeks didn’t replace AC compressor that actually was under factory warranty!! Refused repair week 1 Agreed to replace part at No charge- after escalating up chain of command Failed to order part week2 Said patches list/ then so no, waiting on Lennox approval also gad to approve $1200 charge for $200 worth of Freon-week 3 Called another company replaced it at no charge within 32 hours! Week 4

2 months ago

Reply from American Home Shield

Hi Rick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Allan

Two months waiting for parts and when it couldn’t be fixed, they claim wires were eaten by rats. So, they are not replacing with a new dishwasher. I’ve been a customer here in SC for 17 years and for decades when I. Lived in California. I complained and they made several excuses. If they change their minds in the next couple of days, I will revise my rating. However, two months waiting for parts will make me give a slightly negative review in any case.

2 months ago

Reply from American Home Shield

Hi Allan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Janice

Like the friendly service, but the time it takes to get problem solved is too long. Being without air conditioner for 3 weeks in July was devastating.

2 months ago

Reply from American Home Shield

Hi Janice, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah

Aug. 26th, 2024

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Verified Customer

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Tracy

I am not happy with the way they do business. It’s very shady and they have changed policies so much since I first signed a contract with them. Now my policy was not grandfathered in and I’m stuck with this high cost every month that keeps increasing, but not the top of the line package anymore as I was told previously.

2 months ago

Reply from American Home Shield

Hi Tracy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Rose

American Home Shield was great in solving my dryer issue I really appreciate you I have been with your company over 30 years. Thanks for all you do.

2 months ago

Reply from American Home Shield

Hi Rose, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Mary

If i didnt pay ahead 2 years I would drop American home sheild its a scam and a hassle all for nothing, I could of just saved my money and spent it with good companies, when the time runs out I will be dropping this company.

2 months ago

Reply from American Home Shield

Hi Mary, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shannon

If I could give zero stars I would. I’ve been waiting over 5 months for my microwave to be fixed or replaced. The service is horrendous! They hire incompetent repair people and find every reason not to fix or replace appliances. Save your money. Don’t waste your money or time with AHS. This is not an isolated incident. We have had these issues with a washing machine, fridge and microwave. Look elsewhere.

2 months ago

Reply from American Home Shield

Hi Shannon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Maria

AHS is a SCAM. I had it for years and when my basement sumo pump broke I wasted $100 I won’t recommend any one to join in. A year contract that is a SCAM. I experienced that there are always extra feeds. The price keep increasing. I would have done better to safe the monthly fee for 15 years. It ended because when the repair person arrived he learned that the condensation line from the AC unit 2 feet away was discharging the water at the sumo pump. Less than 1 cup of clean water per month is discharged there the contract was nulled. Do not get in RUN AWAY

2 months ago

Reply from American Home Shield

Hi Maria, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Keithena

Of the 2 claims I had over the years had this warranty both were approved but I was sent crappy contractors who did not even do the work correctly, and I had to have somebody come out and redo the work they did causing me to spend even more money. The second claim I ended up not having their contractor do the work because they were trying to scam the company instead, I opted for a cash payment in which the company only offered me $166 but wanted to pay the scammer contractor company $770 per the estimate to complete work that was not even needed.

2 months ago

Reply from American Home Shield

Hi Keithena, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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John

Their customer service and phone tree are awful. It’s difficult to talk to a representative and when you final speak to one, the accent and communication is very poor. They are quick to take your money and submit a claim, but they select inadequate vendors to do the work. I do not recommend AHS!

2 months ago

Reply from American Home Shield

Hi John, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Joanna

This last call was horrific! I phoned AHS because one of my air conditioning blades wasn’t turning. The first tech did nothing but tap the handle of a screwdriver on the units and said nothing was wrong, so he added free-on to one that was a bit low. Still had the problem. AHS sent a second tech. He stated my air conditioning unit was “to small” (even though my house has been here 17 yrs) and said on top of what I paid AHS, I would have to pay them $1260+. At that point, I called my regular air & oil company (since AHS does not allow you you use your own reliable companies). In about 2 minutes, my company Densmore diagnosed the issue. A pump was burned out that pumped water to the air conditioner. He had it fixed in less than 5 minutes. My out of pocket was about $350 and change. I doubt AHS will reimburse me for the clowns they sent out who attempted to stiff me for over $1200. I am VERY surprised AHS did not follow up on this earlier. They used to be a reputable company who used reliable companies. Not anymore. It’s sad to see they are dealing with sheisters now. It used to be a value.

2 months ago

Reply from American Home Shield

Dear Joanna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Monique

I am displeased that all the representatives are employed from outside of the united states. it is often difficult for them to understand my needs and are often requiring me to repeat my self multiple times. They also almost always call me for follow up well after the hours of business. I also was due a refund check from AhS and it took 9 months for me to have it issued. I also have called and notes from previous calls were not input into the system. Currently, I am awaiting a follow up on the status of my washing machine. It has been two months.

2 months ago

Reply from American Home Shield

Hi Monique, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Garrick Plonczynski

I hated having to wait for service and waiting for the company to call me about getting a roof repair approved then who would do it. Weeks later I called back only to have them tell me they weren’t able to find a roofer and it was now on me to do so. No one called to update me on this.

2 months ago

Reply from American Home Shield

Hi Garrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Wendy Pimentel

I went through AHS for my split AC unit, just to have 5-6 different people come out to “fix” it and me having to miss working and open up my schedule to try to accommodate these times that they were going to come over . Instead of sending somebody capable of fixing the problem, each time it got worse according to each person sent to us. Not only am I 700+ dollars out but I had to go buy a Completely new AC split unit Due to American home shield now projecting the claim that they sent multiple people out to try to fix. I called them to See if I can get all of the money that I put into each claim back but instead I got a no. I could’ve definitely put that 700+ Towards a new unit or calling a separate company to come try to fix it on their own. After this situation, I was in disbelief.. And just wanted to cancel my policy since this is not the way you treat a Customer who has been with you guys for years.

3 months ago

Reply from American Home Shield

Dear Wendy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 4th, 2024

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Verified Customer

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Jason Miller

I like the concept, but every service call is a fight with AHS. Our last service call resulted in the service provider damaging our house and not correcting the problem. AHS sent out another service provider that agreed that the orginial provider damaged the water valve and now the wall had to be opened to repair. The original service provider had quoted us $1500 (requesting us to pay for their mistake). AHS did not listen to their second provider and offered us $100 to walk away from the issue. I had to contact the owner and service manager for the first company, they agree that their tech screwed up and they are in the process of correcting. I HAD TO DO AHS's JOB FOR THEM BECAUSE THEY DON'T CARE ABOUT THEIR CUSTOMER. We are still battling them (2 months) as they would only patch the drywall, not texture and paint the wall.... The company who they sent out to patch the wall wants another $1000 to texture and paint the 24"X24" hole. SO FRUSTRATING that they don't give a dang about their customers and let their service providers take advantage of their customers. Maybe they are in Kahoots, I am not sure.

3 months ago

Reply from American Home Shield

Dear Jason, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Nancy

I have had to use my American Home Shield a few times this year. There are always on top of things. I am very pleased with their service and I would recommend them to anyone.

3 months ago

Reply from American Home Shield

Dar Nancy,

We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Cesley richardson

Customer service is horrible you cannot understand what each agent is saying and they don’t understand you which is horrible AHS is horrible I can’t wait to cancel and go somewhere else or not at all worse experience ever. Ahs gave us a AC unit that they installed and now it’s not working properly and they want cover it and made us pay another two service fees beicase we called again after a so called deadline or recall so we already can’t get a new AC but we also paid Ahs twice worse service and company ever and I regret even starting up with this company you guys need to do better with agent that can speak English and show empathy change your procedures and rules and you will have better outcome and more customers you guys are horrible when it comes to satisfying your customers you guys don’t care just want your money do better please redo everything nothing is right with this company just want your money communication is horrible and no accountability at all

3 months ago

Reply from American Home Shield

Dear Cesley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Christina Salas

The communication is so difficult because of the language barriers. Many questions never answered. One day I saw without notice that my premium had increased by $50 and I never gave permission for the upgrade. I called and requested to continue receiving the same standard policy that I’ve had since day one. I had my policy randomly cancelled. I requested investigation as to who cancelled it because it wasn’t me. No one contacted me. I requested to speak to supervisor. I was told I would be contacted later. So now, I am currently without a policy. For 3 years I needed a leak fixed under my sink. I paid multiple service fees but told each time it couldn’t be fixed because I didn’t give an accurate account of what was leaking. How am I supposed to know? I’m not a plumber. Finally, many representatives are unpolite and speak condescending. I’ve had so many terrible experiences.

3 months ago

Reply from American Home Shield

Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Colleen

Took a month and a half to get a new dishwasher. The chief problem was lack of service providers in my city (only one, Appliance Works of Rochester MN). They were never reachable through phone or email, they never called back. Homeshield did not have enough service providers in Rochester.

3 months ago

Reply from American Home Shield

Hi Colleen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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vee sanders

I started my policy in July of 2009 and I've paid every month from July 2010 until June 2024. I never needed the service until 2 years ago to have my air conditioning serviced. After a cancelled appointment and AHS being unable to locate a contractor, I gave up. I decided to try again in May of 2024, after all this is why I have the home warranty! This ended badly! Two technicians came out both with different diagnosis (Preferred Heating and Cooling and Piedmont Mechanical). Preferred claimed that they weren't allowed on my property and couldn't service my AC, which was a false claim. Piedmont refused to submit a diagnosis, so it bounced back to Preferred. I escalated the issue to the contract relations department on June 19th. I finally cancelled the policy on July 6 after not hearing anything back from them. I would not recommend American Home Shield. The vendors appear to be sketchy and untrustworthy.

3 months ago

Reply from American Home Shield

Dear Vee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ruth

They send out the worse companies for repairs. The job is never done correctly and AHS will tell you that you have to pay your deductible again in order for them to go out again. Companies will tell you that the first company did not do the job correctly. My garage door opener would open real slow. Sometimes I would have to mess with it several times before I could leave. AHS told me the opener was still working. I got tired of having messing with my garage door opener every time I wanted to leave somewhere I ended up buying the garage door with my money. I was paying a monthly fee, a deductible and replacing my own things. I was losing money and AHS was making money.

3 months ago

Reply from American Home Shield

Dear Ruth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Tiara

You have selected terrible vendors who take way too long to complete the project. Though you set up the initial appointment, you hand it off to the homeowner from there and have no knowledge about of the state of the project from that point. As a result, the homeowner can't come to you for assistance or guidance if the vendor falls through. Then, you save the homeowner nothing. I got the warranty for insurance and peace of mind that I wouldn't blow my family budget anytime something went wrong in my home. Instead, I'm paying your business to do a Google search of plumbers for me. You're a waste of money and I look forward to the end of this agreement.

3 months ago

Reply from American Home Shield

Hi Tiara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Enrique

Like most warranty companies, they fail to understand the criticality of specific issues, the suffering of individuals, and the idea that patching the Titanic fundamentally doesn't resolve the primary causation of issues. I find it very frustrating that one issue can be bounced between several companies, leaving the customer to re-explain the history of the problem. Doing this inherently causes bias in the company diagnosing the issue because it introduces bias. Even if the warranty company doesn't want to replace the whole unit, they should still apply the amount they were willing to pay in repairs towards that option if the customer chooses to do so.

3 months ago

Reply from American Home Shield

Dear Enrique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Clifton

I like that they are prompt in assisting and assigning the best top pros. They are also great at repairing or replacing appliances and systems in our home.

3 months ago

Reply from American Home Shield

Hi Clifton, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Joelle Morris

If I could give fewer stars I would. If you’re purchasing this policy with the expectation that when the big ticket items like your air conditioner go out, they will come through then I would strongly encourage you to save your money! I was given the runaround, told different stories by different customer service reps when I called to check on the status of my claim. I had a 26yo system and the slab coil started leaking - it wasn’t repairable. I decided to get a whole new system and requested the cash-in lieu (CIL) option. Where I would be paid out the amount AHS would otherwise pay to replace the item. My claim was denied. The latest reason provided - AHS alleges they applied a credit (they haven’t told me how much said credit was and this was denied by the vendor) toward my “upgraded” system. I purchased a base line model- 3ton system. As a result of said credit they allegedly applied to the purchase I negotiated with the vendor directly, they will not be offering the CIL. I have been left high and dry. I didn’t receive a single dime on my claim after paying nearly $800/yr in premiums. I will be filing an arbitration complaint - this has to be illegal for them to get away with this.

3 months ago

Reply from American Home Shield

Dear Joelle, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Christopher Pagels

The price of the co stage has gone up significantly each year that we’ve had it. The last issue we had with our dishwasher took 4 appts with a tech to fix. We were without a dishwasher for nearly 3 months. The money spent for all the parts and visits, would’ve paid for a new dishwasher and it wouldn’t have been out of service for 3 months. Would not recommend this insurance, I’m gonna look elsewhere.

3 months ago

Reply from American Home Shield

Dear Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Ian Peterson

I put in a request for service, regarding our HVAC. The company that you contract with reached out, I expressed to them we need a call before anyone comes out. They said no problem, they will call. They never called, and just showed up. We are being charged the service fee of $125.00. Which we think we shouldn't have to pay. If this isn't rectified, we will switch our extended home warranty service. We reached out to American Home Shield customer service department. And they said they couldn't help with anything. We wanted to talk to the technician before coming out, we had some questions about our system. They could have saved a trip.

3 months ago

Reply from American Home Shield

Dear Ian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Barry

Inconsistency in providing timely and quality service providers

6 days ago

Reply from American Home Shield

Hi Barry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Briana

Shouldn't take 2 months to fix a dishwasher. Should have paid for a new one.

6 days ago

Reply from American Home Shield

Hi Briana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Karl

Fast and efficient The repairman was on time

1 week ago

Reply from American Home Shield

Dear Karl,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Kasee

I like my peace of mind knowing that I’m protected

1 week ago

Reply from American Home Shield

Dear Kasee, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 24th, 2024

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Rae

Even though you’re expensive, at least I have peace of mind when I see the commercial I thank God I have it you have gotten a little high and the people that come out for the hundred dollars could be better I’ve had several visits were they never came back or completed it Thank you for the blanket and if you could do a little better, I’d be even happier garbage disposal. They wrote it down and then wanted extra money. I can’t fall for that yet. You are one of the best.

3 months ago

Reply from American Home Shield

HI Rae, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Charles

They are awesome. Will get you fixed up as soon as possible. Love them!!!

2 weeks ago

Reply from American Home Shield

Dear Charles, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

American Home Shield Reviews