American Home Shield Reviews
9.2
Overall Score
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Verified Customer
Review Source
Vicki
I have always received excellent customer service from both AHS and the service contractors that have repaired my service requests.
i would highly recommend American Home Shield to anyone needing a plan from them!!!
4 months ago
Reply from American Home Shield
Thanks Vicki. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 22nd, 2024
Verified Customer
Review Source
Charles
I’m so glad we have this protection plan — this is our 2nd claim in 4 years that’s resulted in an appliance being replaced. The only reason I didn’t give 5 stars is because I wish AHS would speed up the process a bit — the administrative side of the process is slow.
4 months ago
Reply from American Home Shield
Thanks Charles. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 22nd, 2024
Verified Customer
Review Source
J Michael
AHS makes it easy to request service. The biggest challenge I have faced is that the service contractors they use can vary in responsiveness. However, AHS is always helpful in addressing service issues.
4 months ago
Reply from American Home Shield
Hi J Michael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 19th, 2024
Verified Customer
Review Source
Tom
Fast enough. Replaced furnace with quality new furnace. I found it hard to find a human to talk to when there was a claim issue from American Home Shield. The communication from the local provider was exceptional.
4 months ago
Reply from American Home Shield
Hi Tom, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 14th, 2024
Verified Customer
Review Source
JeffP
I dislike the fact that they have outsourced their customer service function to the Philipines. Many of the agents you deal with barely speak understandable english. In addition, they are more interested in reading from their script than actually listening to your problem. I also dislike that AHS has only one contractor in the entire Milwaukee area for heating and air conditioning services.
I like that some of their contractors are able to schedule a service visit timely.
4 months ago
Reply from American Home Shield
Hi Jeff, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Nov. 7th, 2024
Verified Customer
Review Source
lucy rauch
Most techs were polite and helpful and explained why the repair and/or replacement was needed. Working with customer service, while sometimes challenging due to language difficulties, was smooth and efficient.
4 months ago
Reply from American Home Shield
Hi Lucy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 6th, 2024
Verified Customer
Review Source
Diane
I have to say they have been good to me. I just replaced my HVAC system through their program Frontdoor Pro ----Program. Everything from start to finish went very smoothly and such kind people throughout the process.
5 months ago
Reply from American Home Shield
Diane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Meghan
5 months ago
Reply from American Home Shield
Thanks Meghan. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 23rd, 2024
Verified Customer
Review Source
Anil
When it comes to approval of items AHS find excuses not to cover and contractors work for them and write things in favor of AHS, and force customers to pay non covered items even items are not bad to ripping customers and AHS and their contractors are very dishonest. Some contractors don’t give you any appointments for weeks and parts comes they do the same come to fix after weeks. Contractors don’t give priority to AHS customers.
5 months ago
Reply from American Home Shield
Hi Anil, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Antwaunette
I I have had American hound shoe since I purchased my home and when things had broken down or needed repairs or replace they were right on the spot. I think this is such a great company.
5 months ago
Reply from American Home Shield
Thanks, Antwaunette. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Heather
I have had to fight with AHS for every service request I've made with the exception of one. I've had to write a letter because the plumber they sent told me one thing then lied on the report he sent to AHS. AHS sided with the report, telling me they don't cover equipment that's making noise if it hasn't failed. Just two days ago, the call center rep told me my tankless water heater wasn't covered because it's installed on the exterior wall of my house. Aside from inside a garage possibly, where else does one install a tankless water heater? Now I have to fight about this. It is clear to me the company looks for ways to not cover warrantied items initially, unless it is absolutely cut and dry and undeniable. I have no peace of mind or confidence that AHS will find some way to say no. This company also outsources its call center to countries where the employees seem trained to blow smoke in your face.
5 months ago
Reply from American Home Shield
Hi Heather, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Matthew
The contract is great and has covered a lot of work for me. The only reason I am not rating at 5 stars is that for rural communities the number of in-network service providers through AHS is limited and this has resulted in a few delays getting some items fixed.
5 months ago
Reply from American Home Shield
We always enjoy hearing what our customers have to say, Matthew. Thanks so much for leaving a review.
Oct. 31st, 2024
Verified Customer
Review Source
Hillard Wheeler
It is a good service but expensive to keep up. You pay 100.00 plus per month, but if you need a service request, you pay another deductible 100.00 for a call. I see the value, but suppose I do not need a call within the year.
5 months ago
Reply from American Home Shield
Hi Hillard, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Oct. 23rd, 2024
Verified Customer
Review Source
Joan
There was a very quick response when my air conditioning stopped working.I called American Home Shield and they sent a service man that day. It was up and running early the next morning.
5 months ago
Reply from American Home Shield
Hi Joan,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Oct. 16th, 2024
Verified Customer
Review Source
Mike
AHS quickly assigned a company to fix my issue. However once they did the assessment and estimate I was out of the loop. So I have no idea what was or was not covered. The cost for the repair included expenses I had to cover, but I never got all the info.
5 months ago
Reply from American Home Shield
Hi Mike, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 16th, 2024
Verified Customer
Review Source
Dr. Frederick Schaefer
I have had American Home Shield coverage for about 2.5 years and it’s been a lifesaver. Everyone has been efficient and all problems solved in timely manners. Strongly recommend!
5 months ago
Reply from American Home Shield
Thanks Dr. Schaefer, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 16th, 2024
Verified Customer
Review Source
Carol W Wilson
When I submitted my claim American Home Shield responded quickly and I had help the following day. The plumbing company they used was very professional and helpful.
I was very happy with the service and results I received.
5 months ago
Reply from American Home Shield
Hi Carol,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Oct. 15th, 2024
Verified Customer
Review Source
Kevin
A good company to have in your back pocket for the emergencies of being a home owner. Don't try and talk to an actual human though. That's where the four stars versus five stars come in to play. It can be very frustrating when you actually need to talk with someone but can't.
5 months ago
Reply from American Home Shield
Hi Kevin, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
Oct. 15th, 2024
Verified Customer
Review Source
Teresa
It’s been almost a year since I enrolled with AHS. I have been satisfied with the 3 experiences I’ve had. I have a new microwave, a new ice maker and a quiet garage door. The garage door was way more than I expected but it seemed correct as the repairman serviced it.
6 months ago
Reply from American Home Shield
Hi Teresa, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 2nd, 2024
Verified Customer
Review Source
John
I believe the problem is on Lowes’s end, the problem is getting the item located in the ware house having it pulled processed for p/u and then finding A local company to do the pick up and installation. I would do it myself but it would jeopardize any further AHS involvement and I’m having some health issues. Help on your end could expedite. My last interaction with AHS went smoothly, I thought the problem resolved, Apparently not! Please help, it’s been months. I possible gave an overall “5” rating to to one of your specialists thinking it was the best possible. The lady did a great job
6 months ago
Reply from American Home Shield
Hi John,
We appreciate your feedback and hope your AHS experience continues to improve!
We appreciate your feedback and hope your AHS experience continues to improve!
Sep. 13th, 2024
Verified Customer
Review Source
Joseph
The plusses are that it is nice that when something breaks, it is covered and that AHS responds quickly with a repair service.
The minuses are that it can take some time to get something repaired because AHS must approve the repair and, in many cases, provide parts from its stock of parts. This can easily take an extra week. Not great if your heater breaks in the winter. Another large minus is that they don't cover code changes. You would think that this only applies to structures, but it also applies to things like water heaters and pool pumps! The disallowed amount for code changes seems totally random. AHS does not itemize the repairs, they just tell you your co-pay is $xxx, take it or leave it.
6 months ago
Reply from American Home Shield
Hi Joseph, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Sep. 4th, 2024
Verified Customer
Review Source
Marie
We’ve been pretty happy with American Home Shield with the exception of a recent experience, where a repair was completed only for us to learn a month later to have the same issue occur because it wasn’t done correctly the first time. As a result, we had to come out of pocket for another service fee, which I feel should have been covered by American Home Shield due to the fact that the issue was not resolved the first time. Instead of having a blanket process of requiring a service fee if more than 30 days, there should be a review on a case by case basis to make a fair assessment.
7 months ago
Reply from American Home Shield
Hi Marie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Sep. 4th, 2024
Verified Customer
Review Source
Elizabeth
I am a widow and I've been a AHS customer since 2018. Having the assurance that I am protected in emergencies cost money, but having peace of mind, priceless. It allows me not being preoccupied when something breaks and the burden of trying to find the right handy man for the job.
7 months ago
Reply from American Home Shield
Hi Elizabeth, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 27th, 2024
Verified Customer
Review Source
David
I have had a generally overall good experience with American Home Shield. Their customer service when I have had issues has been positive and responded well. I have had good experience with their contractors with the exception of one. It took a multiple visits and contractors to fix one of my issues. In the end they got it done though. I do feel their monthly cost is getting a little high though, especially when there is the service fee attached.
7 months ago
Reply from American Home Shield
Hi David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Jean
I have had a couple of really bad technicians sent by AHS. The worst one was from Appliance Care Experts (ACE) in southern Arizona. The technician was sent by AHS to repair our clothes dryer. The technician's name is Bryan. He told us he could not see because of his cataracts. He did not bring a light other than the one on his cell phone. He dropped his cell phone into out dryer when he had the dryer open to repair it and that cursed and cursed. He never repaired the dryer. He actually made it worse. He brought the wrong part. He sat down on the floor of our laundry room and cursed. In my opinion, AHS should not send ACE to anyone's home. The technician was about as far from an expert as I can imagine.
The second worse technician was sent by AHS from Green to Clean. The technician did not correctly diagnose the problem (pool equipment) and he did not do the repair he claimed to have done.
I beieve ASH is ruining ts reputtaion by senidng such incompenet technicans. Customers like myslef tell others about teh servbice tey have gotten. I have told quite a few people about these two compnaies.
7 months ago
Reply from American Home Shield
Dear Jean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 23rd, 2024
Verified Customer
Review Source
Jeanine
We have had a home warranty with American Home Shield for over a decade. The majority of our experience has been very good until our most recent claim experience. The rep. assigned to repair our washer was extremely late, caused additional damage, and didn't complete the repair. The AHS rep promised either a Senior rep. from that company would come correct all issues or assign it to another company. Neither happened. The same rep. returned and stated nothing further could/would be done.
Secondly, we bought a 4 year new home/new construction warranty/contract from AHS. The rep. we purchased the warranty contract from stated the 4 years would begin after 1 year in our new home due to everything was covered by the manufacture during the 1st year. However, we paid for the 4 years in full even though we were in our first year in our new home. The contract renewed just 3 years after our first year and we did not get 4 full years as the sales rep. promised and sold to us. Making us a year short of what we paid for and not ready to pay for a new contract year.
If this would have been our first experience I would not have renewed and taken my business elsewhere. Since all prior experience has been excellent, I'm giving the company another opportunity to prove it will honor what was sold to us and hoping this past experience doesn't happen again.
7 months ago
Reply from American Home Shield
Hi Jeanine, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Lynne
Years ago when I first subscribed to your company, I had a really good customer service work with really good companies that you sent out. I’ve never had a problem. Of course when I didn’t have a problem since I was in real estate, I had a local rep call on our office that would work things out for me. When I move to another state, I put your policy on Each of the two houses that I have had here. In my opinion, the companies that you’re sending out are subpar. The last one you sent out had horrible ratings on the Internet that I only found by doing a search of them myself so needless to say I’m not impressed anymore.
7 months ago
Reply from American Home Shield
Hi Lynne, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Stacey
I am giving AHS a 3 and not a 0 ONLY because my latest experience was actually great. If the next one is equally as good I will take another survey and raise my rating.
Unfortunately, up until then, for the past 3 years I have been very patient with AHS even though there was only one HVAC company available to me and they were absolutely horrible. He ripped me off and never did actually come back and do what he said he would do. Fire & Ice Heating & AC are the worst.
As a former Realtor who offered the AHS warranty to my clients I had hoped for better service on the consumer side of things.
My last experience renewed my faith in AHS and so far we have made it through the summer with no outages.
7 months ago
Reply from American Home Shield
Hi Stacey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Norbert
Appreciate the supply cost coverage for replacement dishwasher & A/C.
Disappointed with installation of replacement dishwasher because your agent refused to remove & replace due to uneven floor. Had to pay outside help to perform this work, including removal of old unit. Still awaiting to be reimbursed the installation fee charged by your agent.
Having problem with A/C compressor that delays in startup. Airserve followed up visit & stated that unit is properly working, but the delay start could be an electrical problem.
7 months ago
Reply from American Home Shield
Hi Norbert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Karen
I would let people know to inquire about the vendor being assigned to them. I would suggest the following:
1. Is the vendor up for renewal/certification with American Home Shield within the next month? The reason being, AHS did this to me and prolonged my a/c repairs without any remorse for their actions.
2. If you want to speak to a supervisor, good luck!!! If and when a supervisor calls, you must be on standby and drop everything to receive the call. If you missed the call (even when they called outside of business hours), there is NO way to get a supervisor on the line.
3. Get all names when speaking to someone. Everyone you speak to will give you different information and sometimes contradict what other AHS representatives have told you. Even the supervisors gave me wrong information.
4. If AHS says they are going to do something, stay on top of the situation. 2 AHS suoervisors said they were going to do something and never did. It was documented in AHS notes of what needed to be done. It wasn't until I called the 3rd time and spoke to someone about the situation that it was finally taken care of. 5. You will have to do ALL the calling to find out the status of the situation with AHS. The vendors are really good about communicating with you about their status. Unfortunately, the vendors do not have control when it is AHS's doing.
Overall, when AHS does their job, things go well. Unfortunately, I have had it where it didn't.
7 months ago
Reply from American Home Shield
Hi Karen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
king cobra
We have had 2 issues , furnace and air conditioning the Townsend heating and air conditioning company were dispatched to our home and solved each issue. They were very professional and knowledgeable and did an excellent and timely job.
7 months ago
Reply from American Home Shield
Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Carolyn Miller
I am happy with the technicians who AHS has sent to me in the past, however, I am shocked at the large increase in my premium. I have been a member for a long time and have always made my payments on time. Isn't there a discount for loyalty and what about a senior citizen discount which would be very helpful. Also I have friends who have AHS coverage the same as mine but there premium is less as well as their deductible which I have never understood.
7 months ago
Reply from American Home Shield
Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Shermeen
Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an email regarding your problem with a contractor. Great coverage with this company but it requires persistence to get things done in a timely fashion and some working knowledge of how this company works.
8 months ago
Reply from American Home Shield
Hi Shermeen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Matthew Lee Jr
As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted Evap Coil 1 pcs. as the 'Description of Work." The service request had items covered by AHS, and non-covered items, and I as the customer paid the $75 call charge, and $2,361.00 out of pocket. I had to contact the AHS, and the service provider multiple times to get a receipt and documentation of the work performed. It was also revealed that some items in the agreed service order were not provided although the service technician stated that all of the work was complete. As of now, I'm still waiting for documentation from AHS, and also require documentation from the service provider to detail all of the out-of-compliance work was completed.
8 months ago
Reply from American Home Shield
Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
James
Been with AHS since 2006. More good experiences than bad. Usually comes down to a refusal to pay for work. It is all over the phone. They make decisions that favor them. You have to call the provider to get them to diagnosis it so that it will be covered. When they have been good, they have been good. In a short time I had cooktop, oven/microwave combo and dishwasher plus two A/C units go out within two years. They did not balk on them. Premiums are going up. Not sure I can continue to pay.
8 months ago
Reply from American Home Shield
Dear James,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Simona Mack
We have had AHS for a little over a year now. The plan we have is comprehensive and the contractors have been pretty decent. Sometimes we have to follow up but the service provided has been good. The other company we had for our other home was absolutely the worst. In comparison we are extremely happy with AHS.
8 months ago
Reply from American Home Shield
Hi Simona, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Sharron
Several months ago myself and a company had a go around with AHS to get a problem solved before the warranty ran out on my hot water heater. Every time they or myself would call we would get a different foreign person to talk to and got a different answer. AHS installed a new hot water heater. Then it developed a problem. The manufacturer would cover the parts but not the labor. The company that installed it was willing to repair it but wanted to be paid for the labor. AHS gave us all kinds of answers including that company wasn't on their list of vendors when they originally sent them out. For an additional,$100 they wanted to send someone out to check the appliance and would decide if it needed replaced. We had two weeks before the warranty expired. Both the company and I called every day for two weeks and we got different answers each call. I was and still thinking about changing insurance. Neither of us could really understand the people we were talking to.
8 months ago
Reply from American Home Shield
Dear Sharron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.
Sincerely,
Mariah
Sincerely,
Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Jernava Wilson-Armstrong
This rating is because I was forced to pay two deductibles because the representative did not tell me about placing all my issues on one claim.
1 month ago
Reply from American Home Shield
Dear Jernava,
We appreciate your feedback and hope you continue to enjoy American Home Shield! We wou7ld be glad to speak with you if assistance is needed regarding the fees.
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield! We wou7ld be glad to speak with you if assistance is needed regarding the fees.
Sincerely,
Mariah
Mar. 5th, 2025
Verified Customer
Review Source
Ashraf
Answering my calls on time and service on time
Need to have more experience technician with newer technology equipment
1 month ago
Reply from American Home Shield
It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.
Thanks again,
Stacy
Thanks again,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Gordon
Convenience of knowing any repair or replacement will be done in a timely matter
1 month ago
Reply from American Home Shield
It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.
Thanks again,
Stacy
Thanks again,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Ronnie
Need closer HVAC techs to my location. These guys are good but drive 140 miles one way to work on my unit.
1 month ago
Reply from American Home Shield
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Judy
I dislike having to pay a service fee when I use your service, which I already pay for every month!!
1 month ago
Reply from American Home Shield
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 18th, 2025
Verified Customer
Review Source
Paul
I just had a bathroom faucet replaced and the service was quick and very professional
1 month ago
Reply from American Home Shield
Hi Paul,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt and professional customer service and coverage we provide.
Feb. 11th, 2025
Verified Customer
Review Source
Joe H Shelby, NC
I've had extensive experience with home repairs, have owned many houses and was a DIY'er before it was a thing.
I've been very impressed with AHS and the service technicians they've sent. Both AHS representatives and service technicians they've chosen have been responsive, pleasant, knowledgeable and professional.
Please bear with me. I think comparison is an important part of a review.
Experience with other home warranty companies: In the past I've purchased home warranties, FROM OTHER COMPANIES (not yelling, no other available way to emphasize), on houses I purchased and wasn't impressed. The companies weren't very responsive and the service providers they used were subpar. At one house I had an old galvanize pipe spring a leak requiring the water be shut off. They sent a bozo out who determined the need to replace the pipe (I'd told them this when I made the service request). He left saying he'd be back the next day to make the repair. He never returned or answered any of my calls. That warranty company, without concern, said oh he probably showed up to collect the upfront fee you paid. Without urgency they sent someone else out, days later, who replaced the leaking pipe but he wasn't very professional, his work looked sloppy and he left a mess. The repair took about 30 minutes but we were without water for over a week.
At another house, the piston rings on the AC compressor wore out. It worked as long at the outside temperature didn't exceed 75 degrees. Above that, it didn't cool. That warranty company sent out an idiot who diagnosed this problem but claimed since the compressor was running, it wasn't covered under warranty. It didn't matter that on hot days it would get over 90 degrees inside and the unit ran 24/7. He then offered to replace the outside AC unit for an outrageous amount of money. It took almost two weeks of less than pleasant conversations with that warranty company to get them to come to the table and they still contributed only a fraction of what the repair cost.
I hope my good experiences with AHS are typical for all it's customers.
1 year ago
Reply from American Home Shield
Joe, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Kim
Sincerely,
Kim
Nov. 3rd, 2023
Verified Customer
Review Source
Theresa Jacksonville, FL
The second vendor who was sent to repair the refrigerator was THE BEST!
Called in advance and followed up wih a text; arrived on time, professional and assessed the issue. Said he would be back the very next day with the compessor and will have it installed the same day.
True to word, he arrived and within two hours the refrigerator was cooling.
The best I have experienced.......I will definitely recommend this company to friends who need repairs.
AHS and specifically Tracey B went over and beyond to find another vendor who could be more timely with the repairs/replacement. (The first vendor who showed up as well as the nexts steps to get a repair done was at least a month). Tracey knew it was already three weeks without a refirgerator.....my thanks to the AHS team who kept me updated, called to see how the repair was, and more
1 year ago
Reply from American Home Shield
Dear Theresa, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Oct. 31st, 2023
Verified Customer
Review Source
Rachael Philadelphia, PA
I have had nothing but positive experiences with AHS. I recently requested service on my washer and they sent out 2 different contractor companies who were not able to fix the issue. These contractors told AHS the fix was something not covered by my warranty and therefore they would not work on the issue. I reached out to AHS with photos and an explanation of how I didn't feel the contractors knew the real issue. AHS believed me and sent out a 3rd contract who was finally able to fix the issue and my washer works like new now. I appreciate AHS taking the time to listen to me (their customer) over the contractors and doing everything required to have my washer fixed. I will continue to use and recommend AHS.
1 year ago
Reply from American Home Shield
Dear Rachael, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Oct. 12th, 2023
Verified Customer
Review Source
Deidrie San Diego, CA
They assigned a business to come out and take care of my appliance needs right away. One appliance still wasn’t working right, so I’ve had multiple people come out. And some parts were ordered by the appliance company, so I’m still under contract, until it’s fixed or maybe replaced. Guess I’ll just have to wait and see. But I know if the contractor says it can’t be fix. This company will replace the item. Just I’ll find out soon after the new parts are put in because, it’s been almost a month without a fridge. And I’ve thrown out a lot of food. Cross my fingers this will be resolved soon.
1 year ago
Reply from American Home Shield
Dear Deidrie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah
Sep. 28th, 2023
Verified Customer
Review Source
Carolyn Cincinnati, OH
My clothes dryer suddenly stopped working. I have subscribed to American Home Shield for over a year so I called and reported my dryer problem. Right after my dryer stopped a pillowcase got caught in my washing machine. I couldn’t remove it. I called AGS back and my washer was added to my claim. Within two days I was called by BA DISTRIBUTING LLC a local repair company and had an appointment. A very nice professional repairman came and fixed both my dryer and my washer. After fixing both units the technician completed a thorough check of both machines. He said the voltage and readings are normal. I couldn’t be happier with his service. I’m back to having clean dry clothes… I couldn’t be happier. 😍
1 year ago
Reply from American Home Shield
Carolyn, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Kim
Sincerely,
Kim
Sep. 14th, 2023
Verified Customer
Review Source
Steven Waukesha, WI
I had AHS for 10 to 15 years. Their service was always great. Several years ago I switched to another home warranty company in order to save a few dollars. It took about six months to find out what a huge mistake that was. After virtually no service from the new company I couldn’t wait to get back to AHS. I was welcomed back with open arms. I just recently had my first service call since coming back. It was handled in the same efficient way they handled things in the past. I will be an AHS customer for life. As all three of my sons have married and are buying their own homes I’ve encouraged them to b come an AHS customer.
1 year ago
Reply from American Home Shield
Dear Steven, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Kim
Sincerely,
Kim
Sep. 13th, 2023
Verified Customer
Review Source
John Detroit, MI
Super Transparent, up-front pricing and the coverage options are quality. Thankfully I've only ever had to to contact them a couple of times, but each time I have AHS has been extremely responsive. The portal is very user friendly and easy to navigate, and it seems like they've done a good job of vetting the service providers they work with because I've been equally impressed with the work as well (Phoenix, AZ). For example, we could very easily have spent upwards of $1k servicing and tuning up our A/C unit since moving into the house a few years ago; having AHS has meant we paid a fraction of that cost, and we've always had reliable, speedy and comprehensive service without needing to shop around for it
1 year ago
Reply from American Home Shield
John, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Jul. 13th, 2023
