American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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David A (fburgdave) Fredericksburg, VA

Has consistently been well worth the peace of mind knowing that items will be quickly repaired. Just as with all insurance products, it pays to opt for the higher level plans (Gold, Platinum), as we have had almost all repairs completed within 1 week of initial report. Have used AHS policies on our past three (including current) homes and has been well apprecitaed.

2 years ago

Reply from American Home Shield

Dear David, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Pamela Alvin, TX

We very much appreciated the technician was very professional & fixed our problem with our fridge in no time. He even came over 2 days earlier than expected since it was during a holiday weekend. I have recommended your company to others since we have gotten such great help with our service. One of the people has already signed up with your company.

2 years ago

Reply from American Home Shield

Pamela, Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Phillip Elder Weatherford, TX

My home was constructed in 2007, thus it is at an age where multiple appliances begin to fail. I have read my contract and understand what is covered and what is not covered, so I have been able to maintain a positive relationship with AHS. Being an attorney and having construction and remodeling experience, even when the contractor has indicated that the repair is extraordinary and requires additional payment from me to repair beyond my standard fee, I have convinced both AHS and the contractor that it is a standard repair and covered.

2 years ago

Reply from American Home Shield

Phillip,m We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Jacqueline Wilmington, DE

American Home Shield really came through for me. I can't believe I actually have a new refrigerator and it's beautiful and equal to the one that I had. I have been telling all my friends and family and sharing my link to invite them to American Home shield. It is truly worth the investment as a homeowner. I am so grateful and blessed to have them by my side.

2 years ago

Reply from American Home Shield

Hi Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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David Monument, CO

I’ve contracted with several home warranty companies over the decades. AHS has been the best by far because they assign a service professional immediately, speeding up the process . A year ago my 17 year old water heater died., Within 24 hours a new one was installed. I paid 125 for service fee for which I got a brand new quality water heater installed with old one hauled away. I could not be happier with AHS, it is the best of the best based on my decades of experience with such companies.

2 years ago

Reply from American Home Shield

Dear David, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Frances McClintock San Antonio, TX

I had one service call for my AC that resulted in three visits by the service provider American AC/Heating: one to diagnose a problem with my thermostat and, since the technician didn't have one with him and a second to replace the thermostat. Less than 48 hours later, I still had issues with my unit. A second technician came out for a third visit and was able to quickly diagnose and fix a contact switch on the outside unit. I actually had two problems (one inside/one outside) that were handled with one service call. The process of initiating my claim was easy online and getting follow-up service for the still unresolved total issue was just as seamless. The responding AC company was prompt and professional. Very happy (and much cooler now!) with both American Home Shield and American AC/Heating.

2 years ago

Reply from American Home Shield

Frances, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 15th, 2023

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Verified Customer

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Charlie Clown Anderson, SC

Good service overall. There was some confusion on my check up on air system. 1st repairman said there was a leak so could not perform anything without a wait to check again. He said if leak found he would put a stop leak in and that would fix the problem. The next company repairman, from a different company, was very quick and efficient. I informed him of what the last repairman from the other company said and he said he was glad that he came instead of the other guy because putting in stop leak would void all warranties of work thru American Home Shield. It appears that I got lucky and no damage was done. So far everything is working well and hope all remains that way.

2 years ago Edited June 28, 2023

Reply from American Home Shield

Charlie, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Gary Dallas, TX

I had a warranty from AHS that was provided for us at the time we purchased our home and had not renewed it when it timed out. Then a couple of years ago I decided to renew my home warranty and contacted them. I have not regretted that decision at all and have had to use it several times. They quickly responded to my requests for service and the contractors have been very responsive and professional. I highly recommend them to family and friends.

2 years ago

Reply from American Home Shield

Dear Gary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Jim Cook Dallas, TX

I have been a subscriber to AHS for many years and have had numerous occasions to avail myself of their services. Ihave always found the contractors dispatched to resolve my problems to be prompt, respectful of my home, honest and trustworthy. I have experienced no issues. My only complaint with this past service call was the fact that after the problem with my air conditioning unit was fixed, it required 4 lbs. of freon at $185/lb. As AHS allowed only $10/lb., it cost me an additional $740 for just the freon. An online search confirmed that the price I was charged was within the average going cost for a pound of freon in my locale. In view of the high cost of freon, I felt a greater portion of the cost of freon should have been covered by my policy.

2 years ago

Reply from American Home Shield

Dear Jim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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Benjamin O'Fallon, MO

Always there for us.Good customer service for the most part.The best thing is the companies you all send out to make repairs.Have been disappointed in one yet.It seems to most always be a repair rather than a replace,but so far so good.Monthly price seems to go up every year as well.But we will remain customers until we notice or feel unfair treatment.I think we’ve had AHS for at least 5 years now,Not sure but close.

2 years ago

Reply from American Home Shield

Dear We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Mary Memphis, TN

I had multiple appliances with problem. They were all diagnose as unable to repair. All of my appliances were replaced. One of the item was not available in the shopping site, so I was offered a cash out option. I shop outside and found an appliance of my liking. I sent all of the supporting documents of the cost to AHS. I received a check reimbursement g to for the money that I spent purchasing my appliance. Very happy with how’s my case was handle.

2 years ago

Reply from American Home Shield

Mary, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 13th, 2023

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Verified Customer

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Suellen Hot Springs Village, AR

I like knowing I don't have to hunt for a repairman when I need something fixed. All I do is file a claim and Home Shield does the rest. And I like knowing what the bill will be - no surprises. And I like the fact that the repairman shows up on time, knows what needs fixing and does it. I like being given the name and phone number of the person who will be coming to fix the problem, and I feel safe opening the door.

2 years ago

Reply from American Home Shield

Suellen, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Stephen Tomball, TX

Quick, on time (frequent text notifications and call when he was heading our way) very professional! One question, we need Refrigerant (supposedly as much as we need as part of our warranty) Instead of filling refrigerant then while the service provider was there we had to place a separate service call to get it filled. I know this is to defray your costs as I had to pay an additional service charge! I would appreciate it if they just filled the refrigerant while they’re there and I’m ok paying extra to get this done as well as an repairs

2 years ago

Reply from American Home Shield

Dear Stephen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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n/a Leesburg, VA

I’ve had ups and downs with American home shield over the years at both my home and rental property, but based on my recent experiences, this company has taken a turn for the better and continues to improve its customer service. I was thinking of trying out a new company and then couldn’t because overall, AHS has been good to me and I as more reliable than the other company I tried. I’ve had a refrigerator replaced and a washer/dryer based on malfunctions of the products. Additionally, as of late I’ve had very timely resolution of all concerns. I also appreciate that when I’ve called recently, the customer representative liased with the company providing service so that I didn’t have to and they were able to expedite my concerns. I have no complaints with AHS as of late except for the fact that their fees continue to increase it seems.

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Thomas Rockledge, FL

Geoffrey was great. The first plumbing company you sent a few weeks ago was horrible. They charged us $1.800 to cut out a piece of leaking pipe. I had contact with another plumber here in Brevard cty and they would have charged $600. Geoffrey said $800. I do not want to see that plumber from Orange cty again. It would be nice if you could get a contract with a plumber here in Brevard cty.

2 years ago

Reply from American Home Shield

Thomas, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Mary Memphis, TN

My experience has been good so far. The appliance department did an amazing job helping navigate the shopping page. One of the appliances was no longer available so I was given the option to shop of site and send my invoice in to Ahs for a check payout. Except for a couple of snag with the payout, the process seem to be working. Still waiting on my check, I will update when complete.

2 years ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Susan Scotts Valley, CA

You know I've had you for years, first in AZ now both AZ and OR. Last year I had a plumbing problem. Because Brookings, OR is so small and doesn't have a over abundant of plummets you had me call my choice of a plummer. I followed all the directions, having the plummer call you to get approved, he gave me an invoice, I took a picture sent it via email to the address I was given and never got reimbursed. It was over $300.00. Not for nothing it has left a bitter taste in my mouth. It's very uncool when I had to front the cost. I'm still a loyal customer to this day. I would love it if I can still be reimbursed. Thank you, Susan Koff

2 years ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Marianne Charleston, SC

It was a very easy completion of my problem with American Home Shield. My refrigerator stopped working. I was in contact within one day. They had it set up for me to look at refrigerators and decide what I wanted or did I want exactly what I had I made the choice I was notified that the company would contact me and bring it on a certain date. It came in seven days. The old one was taken out. The new one was put in and all was well. It was a very easy experience.

2 years ago

Reply from American Home Shield

We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Stephen Fortlouis Wilmington, NC

I’ve been a customer for 40 years. With a brief interlude when I first moved to this market eight years ago. The warranty company that was included in the purchase of my current property was absolutely useless. I could’ve repaired or replaced items at a lower cost than their services provided. I was relieved when American Home Shield became available in Wilmington, North Carolina.

2 years ago

Reply from American Home Shield

Stephen, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Steven

On my replaced dryer…I should have taken their generous offer of a GE PROFILE DRYER.. instead of accepting their cash offering of which I paid lots more for a Maytag Commercial dryer that the plastic squirrel cage motor broke in four pieces!!!! Bad decision on the three week old Maytag!!! I made a mistake!!!! American Home Shield technician was timely…knowledgeable..and courteous!!

2 years ago

Reply from American Home Shield

Hi Steven, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 29th, 2023

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Verified Customer

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Barbara Davenport, FL

For our last issue we had a broken central air conditioner. It was late so I went on line and easily reported the problem. A wonderful service man, Jose, came out to our home the next day. He checked our freon levels and then quickly identified the issue, had the part on his truck and was on his way in a half hour. I could not have asked for more.

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Laurie Racine, WI

Overall our experience with AHS has been good. They are a lot easier to work with than our last home warranty company. We are having trouble currently concerning a water problem created by (what we know now is the shut off valve to our first floor bathroom sink faucets. When I called in the to make a claim for service (in a panic as the bathroom surrounding area as well as the basement below were flooded with water) I happened to say the word faucet and that is all the agent heard. When I called we didn't know where the water was coming from specifically we just knew something about the "faucet" was leaking. When the plumber arrived and discovered it was the shut off valve to the faucet that was the cause of the problem he told us he couldn't fix that unless we put in another claim and paid another 125.00 deductible. We called AHS they next day - spent a great deal of time of the phone with an agent going back and forth about the original call and she finally agreed to amend the claim so that the shut off valve would be included. Next day the plumber arrives - he calls AHS because he had not received an amended work order - and a different agent tells him NO the shut off is not included. The plumber tried to tighten the valve but we are still stuck with emptying a tub because the shut off valve is still leaking (slower than before - but still leaking). I won't go into the issue of them not replacing the faucet because our vanity top is 6 inch on center and they only cover a 4 inch on center faucet. Who knew. A little frustrated with this claim and a little edgy since my first floor is a complete mess (thank God for homeowners insurance) and we lived in a jet engine for 3 days. Whew..... all in all AHS has been good for us and is a better than average home warranty company. It's easy to submit a claim and they are very prompt on assigning a contractor to perform repairs.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Susan Bivins Ballwin, MO

AHS just replaced my built-in GE over-the-range microwave. They sent a GE appliance technician to diagnose the problem, and determined that a new replacement was the best option. They instructed me how to order, and gave me choices on make and model. I made my selection, it was delivered and installed, and the old microwave taken away. This took only one phone call (to report the issue). No muss, no fuss, just good service.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 18th, 2023

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Verified Customer

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Elizabeth Bakersfield, CA

American Home Shield is #1 They are amazing. The efficiency is top notch. I have had my pool pump go out, my refrigerator, my air conditioning motor and then a leak in my roof!! This all happened within a span of 3 months. I was overwhelmed but didn’t need to be 😊 they took care of everything and fast. Thank you American Home Shield Elizabeth Schmedding

2 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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ZOILA RIDLEY Victorville, CA

I've been a customer for many years and so far I'm pleased with the over all service of American Home Shield. The companies they send out are very professional and knowledgeable about the issues in having. So, I'm pleased with this company. I trust them when my home has am issue.i would recommend this company and I have so far with my family and friends.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Harold Woods

Quality, Respect, Compassion, timeliness! These are the best discriptions i can give for the service and delivery that AHS has provided my family. It is insurance that you hope you never need, when we have needed it they were there and helped us. have had 5 claims in 9 years and every one has taken a bad situation and made it better simply because AHS has been AMAZING.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Cerise

I enjoy this home warranty. I have never had any issues they couldn’t help with and they always sent good folks to work on whatever I needed fixed. If it was something someone couldn’t fix they’d help refer me. Very impressed with the way everything is set up and the coverage is really good on my opinion. When you buy an older house, you need that extra piece of mind!

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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kassandra kornegay Warner Robins, GA

American Home Sheild is amazing! Get a policy you will not regret it! From the low, low price to the professionalism of of the customer service reps and and repairmen you just can't go wrong. They allow you an appropriate service window to schedule and if you need to replace something your choices are plentiful. I am so pleased I purchased a policy! I have recommended them highly to all my friends and family.

2 years ago Edited May 17, 2023

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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DeBorah Pitchford Joliet, IL

The dryer went out on 4 ocassions, was beginning to worry about the service, then found it was up to the repair person to determine if item was fixable. This company came in and took a deep dive into the dryer and identified the problem which could not be rebuilt on replaced. AHS did what it was suppose to do and finally the company they sent out did theirs. So for AHS 5 is the choice. Replacement Item was not a good one however.. suggest you partner with another brand, Please

3 years ago

Reply from American Home Shield

Good afternoon Deborah, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Andrew Colombo Lost Creek, WV

I have tried Choice Home Warranty and Select Home Warranty. Each time I had an issue, no one would show up at my house to fix it. They were just talking my money and I got nothing in return. American Home Shield has went above and beyond anything I was expecting. They actually will show up and quick. I am not getting anything for writing this!.. But they are so good that I wanted to.

3 years ago

Reply from American Home Shield

Hi Andrew,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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J Canyon Country, CA

We have generally had good experiences but this most recent interaction was a bit problematic and we ended up with a bill for something that we should not have had and it took a few weeks to resolve it. Also, while it's wonderful to have employees of all backgrounds, more and more often when we call in, there are very nice and professional reps, but fairly often, they are very, very hard to understand because they speak with a very heavy accent and speak very quickly. I politely ask them to repeat themselves, but I do dread having to call because I know there's a good chance I won't understand what they're saying.

3 years ago

Reply from American Home Shield

Hi J, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Bill Branch Hyattsville, MD

I had an experience where a contractor was told to call me upon arrival in order to be let in the apartment building to service my A/C unit. I took off work twice to be home. The first time the contractor didn't show and Ii received a call after the supposed arrival time causing me to lose a whole day's leave. The second tme the claimed they arrived, couldn't get in the building and left. I never received the requested phone call, nor a call explaining what happened . I called to find out and was told the technician fon't use their personsl phones to notify clent of problems. I asked for my money back, or another contractor and received neither. Further inquiries resulted in threats from the contractor and no action from cudtomer service. I've since used the service twice with no incidents.

3 years ago

Reply from American Home Shield

Hi Bill,
Your feedback is more than appreciated and helps us to resolve issues that have occurred. Please provide your AHS contract number or property address for assistance.

Nov. 28th, 2022

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Verified Customer

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Fred Jessen Sandy, OR

Our wash machine did not work correctly. We called your company and he gave us a representative right away. We were called within 24 hours and the tech was scheduled with in 24 hours. When the tech came out he diagnosed the problem and Explain to us what the next steps would be. When the delivery came with our machine they were on time, efficient, courteous, and explained everything they have done. We really appreciated it.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Verified Customer

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Cathy Biggs Mesquite, NV

I am pleased with the service that I get from American Home Shield. What I do not like is that they send some contractors from long distances and then if you have a follow up issue those contractors can't get back to you for days. I would appreciate being able to use local contractors and then be reimbursed by American Home Shield if there are no local participants with their company. I have no idea if the contractor they are sending is reputable or not and in some cases these people have terrible reviews online for their services rendered. I had a refrigerant leak in my air conditioning unit in September and was told by the contractor they needed to order a part. They did not get back to finish the job of installing the part for 10 days in the desert heat. I was just told by a friend, who was an HVAC tech. that my unit is leaking refrigerant, the repair was not done correctly and the contractors who worked on my unit are over a 2- hour drive away. They need to make changes to their policy of using your own local contractor.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Janet Bailey Dublin, OH

I have had outstanding service from American home shield for years. All of the contractors I've worked with have been great and if I ever have a problem I can always reach somebody live to help me. It's been a lifesaver on my primary residence and also a rental property. It helps manage costs and get repairs done in a timely manner. I absolutely recommend them.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Danny J Turley McDonough, GA

I'm on a fixed income and since my husband died you can hear my wallet squeak when I open it so its important that I watch every penny going out. Unfortunately this year my A/C went out not once but twice in the summer and if it wasn't for American Home Shield I would be sitting sweltering in my own sweat so Thank You American Home Shield for saving me from that disaster.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Carolyn Roberts Fairmont, NC

American Home Shield responded quickly & was easy to work with. The gentleman who came to our home to assess the issue was very polite & professional. He explained the issues he saw & what would happen next. I ordered a replacement from the email that was sent to me. Our appliance came much quicker than expected. The installers were quick & professional. I am amazed at how easy this experience has been.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 27th, 2022

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Verified Customer

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Virgie Stanley Taylorsville, NC

was stress free experience! repair man call me every step of the way never had to call once was told when the part being order giving time frame when be in parts came in call ask could he come out told me he would call me 30 mintues before he would arrive time repair man was very nice this is the only company i have been with really gave 100% to homeowner

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Mary Willis Louisville, KY

Giving me piece of mind knowing that it's covered. I've used American home shield 3 times since getting it last year. Fast turn around on techs showing up on time. Getting the parts is another issue. Waiting on parts for 3 different jobs all took longer then expected. I think the parts orders where delayed because of Covid issues. So no negative stars.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Jay Hurt Jonesboro, AR

The service is mostly good. People they send out are professional. Their prices are going up but they never replace anything. I had my AC go out in July (I live in Tx) & they had to come out 3 times in a 30 day period & I had to pay $250.00 out of my pocket after all that. I had to buy a washer on my own because they didn't know what was wrong. He came out he didn't run a full cycle to see what it wasn't doing he kept punching buttons to go to next cycle & he didn't fix it. We couldn't communicate well because of language. He told me to take a video of a cycle & send or call back. I just bought my own washer. Their commercials are not accurate.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

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Verified Customer

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Richard Rosow West Hartford, CT

I was very impressed with how quickly I was able to engage AHS to start the process of repairing my air conditioner. However, the team who arrived to fix my AC advised me they had to confer with AHS before they could make the repair. Fine, so far. Then I received a survey asking me how AHS had performed (much like this one). I now have an appointment to have my AC repaired one week from today. So my gentle suggestion would be to connect the system that reports completion of requested work before asking a customer "How did we do?". I am also $685.00 out of pocket (so far) and not exactly thrilled about that either.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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Verified Customer

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Nicholas Schmidlin Argyle, TX

For the first time ever I opted to use the online service request, and what a difference! It only took a couple minute, and I was able to schedule a service appointment for the next day, without trying to input numbers in your awful phone system. I have had such horrid luck witht the phone system I had very little hope for the online requests. I was so pleasantly surprised by how efficient online is. I will never call you again--maybe that's why you made the phone system so incompetent, and user un-friendly.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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Lidia Baeza Wichita, KS

I was very pleased to get a pro assigned quickly and out to my house the next day after heavy rain to check my basement. I called customer service to switch from sump pump to possible leak elsewhere and they took care of everything. I've learned how to get a request in quickly and to vet the assigned pros by looking on yelp and google review to change them if needed. I have had fantastic pros come out!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

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Verified Customer

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Jacqueline Kay Harris Matthews, NC

The local regional person is excellent in my area, and I received very good help with a resolution from her and another representative. The call center I reached out to, however, I would not even classify as human. If you're going to put someone on hold to "get a manager," it helps to actually put them on hold instead of the customer hearing every word you are saying in spanish while he and his buddies make fun of you and your disabled children for 5 minutes; and to top it off, when I called him out on it, his response was, "So I guess you can speak spanish, huh?" To which I replied, "Yes, I can. I grew up in West Texas where that is common. So yes, I understood every demeaning thing you had to say about me and my children." Oddly enough, when I started quoting what he had been saying, the entire call center got quiet and no one had anything else to say. I guess everyone is a tough guy on the other end of the line, and I truly hope someone in top level management gets this review and feels disgusted about having outsourced a customer care call center that acts like this.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

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Verified Customer

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HEARYONG Lee Murphysboro, IL

Today I received a call from Ms Stacy W (AHS Social Media). Ms. W was courteous, professional, knowledgeable of my issue at hand , informative and truly had an attentive ear. My misgivings with American Home Shield were definitely assuaged prior to the conclusion of our call. Without a doubt, Ms W is an A+ in skillfully mitigating unfavorable situations. Which may have discourage the customer in all aspects regards to AHS.and customer relations. Giving the aforementioned, I must say, Ms. W has definitely giving me a new positive outlook on AHS.

3 years ago

Reply from American Home Shield

Hi Hearyong, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Hector Sandoval Sierra Vista, AZ

I bought a new fairly large house which was only 12 years old, but it had 2 A/C units, pool, spa, 4 bathrooms, etc. so I wanted to insure it because of the possible expense. Over the last 3 years, I have used AHS quite often. I had issues with plumbing, A/C, pool and spa. I have called AHS and have had pretty good success. The response has been quick, mostly they have fixed the issue and I only pay them $100 for each repair. I think the trick is to review the company they give you (I use yelp) and make sure they are good. Once you find a company you like, ask for them. I'm definitely happy with my decision to get home repair insurance through AHS.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

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Verified Customer

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John Ski Spring, TX

I have been with AHS for many years now including my previous home of 35 years& have been happy with the service, however, my sister's home in Colorado Springs which I cover expenses for her has had a terrible experience laterly with a plumber!! He came to the home, evaluated the problem & never returned to fix the stool..first siting back problems then dental problems & I called multiple times but this has never been resolved even when my sister's Dr. Stated it was necessary due to husband's ill health. He has since passed away & she has given up on problem & has lost her $100 deposit. I am not happy with the result or the entire process we have gone through with that co. And AHS in Colorad Springs, Colorado.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 13th, 2022

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Verified Customer

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Camille Greene Macedonia, OH

AHS has been so helpful in getting things fixed around the house and has ultimately saved us money. It was super convenient to make claims, and they assigned a professional to help within a day, if not almost immediately. We wouldn't have been able to find someone that fast on our own, and we wouldn't have been as confident in their reliability. Going through AHS made things faster and easier, and the people they sent were always helpful and professional.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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David Kacsur Furlong, PA

My experience was mostly good with one exception. I had four appliances for repair. The dishwasher, dryer were repaired quickly. The washer issue was resolved. Thank you . My wall Oven remains unusable: 1st part arrived broken. Repaired part installed and blew a relay. Had to have a third service call. A relay blew when the tech installed the new part, another week to have the tech come out and remove the parts and send them out for rebuild. It is now two months and I need to wait 3+ weeks for the rebuild to come in, and again wait for an appointment to install. It has been over two months without a wall oven, and it will be at least another month until we see if the rebuild works. I wouldn't expect to wait four months for a working wall oven with this coverage

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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ivan kremer Las Vegas, NV

I was extremely pleased with the convenience of submitting a service request online. I was also happy with the quick response with a call the next day which happened to be a Sunday. Then I was schedule for the next day. It was overall a quick, painless and effective repair. I know I would have necessarily gotten such a quick response or had such a reasonable fee without the home warranty. This experience made me feel like I got my moneys worth!

3 years ago

Reply from American Home Shield

Hi Ivan. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to working with you again.

Jul. 29th, 2022

American Home Shield Reviews