American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Dave Folsom, CA

For the problems that we have had thus far in home applicances (garage door opener motor, refrigerator, few plumbing fixes), AHS has been able to send contractors who were thorough professionals and were able to correctly diagnose and fix the problems within a reasonable timeframe (< 1 week for all appliances, <2 days for plumbing). This makes me a very happy customer.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Monica Gonzales Alvin, TX

As far as the technician and dealing with the company he works for the experience was great. He was friendly and came back out that same day to wrk on my AC again when it went out that same day and the customer service from the company was great.. she assured me that he would be back out that same day and he was. As far as AHS it was my first time using and filing for service and so far it seemed to be good.. I just had trouble understanding the representative I had to speak to and she wasn't understanding what I was trying to ask or couldn't explain to me what I wanted to know.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Shelley W Laurel, MD

It has been extremely helpful when you are not sure what the extent of a problem is going to be. This way you're only paying a deductible and letting the professional solve the issue and only being charged your deductible. If you were to independently call a professional out you're going to pay almost the same amount as a deductible from American Home Shield and then that would not include the repair. It just makes sense to me.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Mildred Cordova, TN

We purchased a home in 2016 which was built in 1989. It's approaching that time when everything needs repair/replacement. AHS has relieved us of stress and worry. Husband and I are both veterans and he has several disabilities. Over the past several months we had issues with ice maker, electrical, garbage disposal, and most recently hot water heater. They have responded quickly, technicians arrive promptly are courteous, informative and resolve the issues. We would be lost without them.

4 years ago

Reply from American Home Shield

Hi Mildred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Mark Gorris Saint Louis, MO

HSA has been great except for one recent item re our water heater. I cannot get a satisfactory response from the plumbing contractor for their estimated costs after I paid them the $725 they had earlier indicated would be my total costs after HSA paid for the applicable coverage. I have done all that HSA has asked of me. They do not seem able to get the vendor to respond to me neither. Thanks for asking! Mark

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Lorna Daniell Mobile, AL

This rating is based on my last experience. Not on all my experiences. In just a little over an hour, a repairman called and made an appointment to come fix the air conditioner. It was an oven in my house, so I was happy he was coming the same day. He came on time, was very professional and fixed it promptly. He explained the repairs he had made. I'm a senior adult, so he seemed very young to me. But he said he had been repairing air conditioners for 7 years. So I guess he was older than he looked. A very polite young man.

4 years ago

Reply from American Home Shield

Hi Lorna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Linda Young Jackson, MS

They worked hard to get our refrigerator fix but repairman finnaly said not fixable know waiting on what their going to do been a member for eight years would still recommend them only had one other claim and it was garage door fixed same day I called time will tell on refrigerator been 3 weeks but ordered compressor but know told big Freon leak so now up to Home Shield time will tell but I believe they will do the right thing

4 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide! Please provide your AHS contract number or property address.

Jun. 21st, 2022

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Verified Customer

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Darlene Rose Atlanta, GA

I researched American Shield before I contracted with the company for home insurance and discovered it was one of the top 10 companies for home insurance. I only recently used the company for a problem at my home and was disappointed with the service provided. When I contacted the company they did everything they could to adjust the service and for that I am grateful.

4 years ago

Reply from American Home Shield

Hi Darlene, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 22nd, 2022

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Verified Customer

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Eartha Wilson Arlington, TX

I am a 16 year customer. I had an air conditioner issue and the first company American Home Shield sent tried to rip me off saying I needed things that I did not need. Service One Air. Please do not use them because they are crooks. I asked for a second opinion and American Home Shield sent AUS Air. They were professional, Fixed the issue which the other company overlooked and my air conditioner is working fine. Make sure that you do not have a old plan as they do not inform customers of updated plan and you may be paying for a old plan that doesn't offer what the new plan offer. The Platinum plan is the best. I highly recommend it. t

4 years ago

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Verified Customer

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Kim Dawson Austell, GA

They were very proficient in assisting me with my issue which was my refrigerator. For months they ordered new parts and sent vendors to correct the issues. They were very consistent and scheduled service immediately. Eventually the parts were no longer available to order so they replaced my refrigerator with a brand new model that I was able to choose within 3 days. It was amazing. I have recommended them to everyone I know. The field service and customer service was above and beyond.

4 years ago

Reply from American Home Shield

Hi Kim, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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bill wheeler Norman, OK

American home shield has always done what they say they're going to do they have helped me every time I've needed them the price is a good price to have peace of mind and knowing if something goes wrong you will be taken care of I have had some technicians come out that I did not agree with and when I did I spoke with American home shield about that they resolve the problem by understanding what the problem was and help me fix itSo even if you have a problem they will work with you and help you resolve the issue I like that

4 years ago

Reply from American Home Shield

Hi Bill, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Ann Tiller Springfield, MO

I've been with AHS for several years. And, from time to time, something will go terribly wrong in my house. It might be an A/C malfunction, furnace or water heater breaking down, or backed up mainline. Each time, they have provided me service very quickly. The companies they work with always provide professional, quality service. Honestly, when something goes wrong, I'm always grateful that AHS has my back.

4 years ago

Reply from American Home Shield

Hi Ann, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Brad Stone Gustine, CA

We love American home shield! Life happens things get old and break down. With American home shield they have your back when it comes to unexpected home problems. With one call they will have a reputable service person coming to help you! Anyone I have spoken to when I've needed service has been helpful,knowable and quick to find the solution for me. American home shield has never let us down. I highly recommend them!

4 years ago

Reply from American Home Shield

Hi Brad, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Patricia Stevenson Fairburn, GA

Excellent response to a claim. Professional customer service. Needed to replace a wall oven. Although they didn't have the small size I needed, the replacement cost was reasonable. Glad to have a sense of relief when a system goes out and it doesn't wipe you out financially. I've made several referrals to friends to look into American Home Shield.

4 years ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2022

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Verified Customer

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Steven Shavel Seagoville, TX

AHS did everything correctly with my recent service request, except that the communication that would have addressed my issues and concerns never happened. The service request was made on Monday 5/2, the initial service call occurred on Wednesday, with a diagnosis that the compressor needed to be replaced, then the communication to me, effectively stopped; but I was able to determine that the approval was given by AHS to address the repairs, and eventually the authorization was given to the contractor, the work was performed and completed on Monday May 9th, thus completing the entire service request in a week, which is excellent. So please AHS, find a way to convey information, whether by text or email or robocall, to explain the status and what the expectations for timing on next steps is likely to be. - Thank-You, a good AHS customer.

4 years ago

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Verified Customer

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Christina Dodd Topeka, KS

It was a great experience having the Heating and Cooling contractor contact me and fix the issue I'm having. They've been quick, professional, and friendly. I gave it a 4 because I was having issues with the phone departments connecting me to the right person. I was on the phone for 30 minutes and they'd talk to me for a few minutes and then transfer me to another department. I got connected to the right person and then the call got disconnected. I'm not sure if the guy hung up on purpose or what, but I didn't want to wait on the phone for another 30 minutes just to be able to get the discount. It was very frustrating and I never received the discount. Your company emailed me an ad stating I'd receive a discount if I signed a contract before a certain date. I had just got done paying for the contract when the emailed popped up. I was hoping to receive the discount since I had just signed it.

4 years ago

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Verified Customer

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Toby Rakish Marana, AZ

I have been with AHS for decades, they are prompt, professional and courteous. Each claim has always been repaired quickly and professionally. I have never had issues with any of the repair technicians that have performed repairs nor have I had to make a second call; just one call or online request and within a couple of hours a technician is assigned and repair is scheduled.

4 years ago

Reply from American Home Shield

Hi Toby, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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Verified Customer

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Rachel Cavanagh Allentown, PA

Everything about the experience was excellent, with the exception of the 'intake' process when I called to open the claim. The representative on the phone was difficult to understand, but we got the basics covered enough to take care of opening the request. Where I had the issue was when she wanted to trouble shoot the problem and clearly did not have the expertise to do so. This should be saved for the company that is hired to fix the problem. When I received that phone call, Nikko was excellent to work with and could tell immediately what the problem was via the video chat. I was leery that this process would work, but the gentleman that came to fix the issue (based on the problem identified through the video chat) was also exceptional. Both Nikko and the repairman (I believe his name was Mike), were super personable, knowledgeable and helpful. We've used the dishwasher 3-4 times since the repair and so far everything seems to be working as hoped.

4 years ago

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Verified Customer

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Geri Bailey Powder Springs, GA

I have only used AHS once since purchasing a plan a year ago. My water heater went out and needed replaced. AHS paid for the cost of the water heater and I had to pay the install which was a hefty price but could have been much costlier. The company they contract with did excellent work. I was happy with the service, just wish things were not so expensive. My only complaint is that my monthly fee went up after one year for electronics which I already had included on the original plan so not sure why that happened but would have been ideal if I had a heads up that an increase was forthcoming. This is common with most services now days. There is no warning about price increases which prevents planning for additional fees. Otherwise so far I have been satisfied. I hope I don't have to replace anything else but I am already replacing a dishwasher which started acting up when the water heater started leaking. Ugh. I took care of that myself though.

4 years ago

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Verified Customer

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Oscar Barrera Shallowater, TX

I have learned that as your heating and a/c systems age, the depreciation value on your system impacts the amount of credit you receive on a replacement unit. Customers need to understand that replacement parts are difficult to acquire and you will eventually have to shell out thousands of dollars to replace your equipment. I have used AHS for over 15 years and have had fairly good service. Just be prepared to proactively save some money for the inevitable which is replacing your equipment. Your AHS Home Warranty DOES NOT cover that expense. My new units were installed and AHS covered 9.4% of $15,889.

4 years ago

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Verified Customer

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Leslie Ayers Dickson, TN

They did exactly what they promised to do! When they couldn't fix my refrigerator, they gave me the money to replace it! I couldn't ask for more than that and it confirmed, in my mind, that I definitely made the right decision doing with American Home Shield. They have given me a peace of mind that I have never had when it comes to home ownership!

4 years ago

Reply from American Home Shield

Hi Leslie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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Daisy R Araica Smyrna, GA

I have had to deal with leak issues in my home. I tried once without them. What I found is that the cost to fix the leak was greater to deal directly with a plumber. In addition AHS sends someone out to repair the holes in locating the leak. The fix is not necessarily paint ready and completion comes out of your pocket. The process of using AHS has become more streamlined and quicker attention is being given to the needs of the homeowner. The subcontractors more often then not do good work. Repairs can be pretty costly without AHS.

4 years ago

Reply from American Home Shield

Hi Daisy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2022

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Verified Customer

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Jacqueline Mertins Mc Gregor, TX

The waiting time to speak to someone is ridiculous. And to watch the service rep wait on the phone hoping to get through before he has to leave is painful. That is a waste of time and effort of the service reps time. In many instances they had to leave and then rebook because a simple question needed answering. What a waste of money on AHS money because you are now paying for two times for the rep to come out. Wasteful!!! Plus I have had jobs closed when they are not completed. AHS needed to make sure that the job is completed via the customer. Not done and then I had to jump through hoops to get the job opened again and not get changed again.

4 years ago

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Verified Customer

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Bernice L Wilkins

My icemaker went out on my refrigerator. Due to the complications associated with getting the icemaker repaired, it was recommended to replace the refrigerator. American Home Shield approved the replacement of my refrigerator. The new one will arrive on Wednesday, April 6,2022. Everyone I spoke with, was so professional and responded in a very timely manner.

4 years ago

Reply from American Home Shield

Hi Bernice. Thank you for taking time to write a review. It's really good to know your repair was taken care of so effectively. We hope you continue to use and enjoy your home warranty coverage. Please continue to let us know how we are doing.

Apr. 15th, 2022

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Verified Customer

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J Bingham

I've had to use my home warranty more this year than before. My dishwasher went out, although it took a few months to figure out the issue and 2 different contractors, I ultimately got a new one after the problem was figured out. Next, my washing machine started having issues. There was a possibility to fix it with some delay in parts for the supply chain issues. Rather than make us wait to fix the problem, American Home Shield offered us the cost of repair so we could get a new washing machine. I took that option and had a new washing machine delivered the following week. I had to send in copies of my receipts to AHS and they sent the checks to me right away. This is a true review and other than being a satisfied customer and AHS resolving my issues, I haven't been paid to write this.

4 years ago

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Verified Customer

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John Brooks Harrisburg, PA

American Home shield is everything I wanted and expected in a home warranty. Since switching from another home warranty, that I won't name, I am happy to say that I truly made the right choice. All of my service needs have been met with absolutely fantastic service and professionalism from the initial contact until the problem has been resolved. Definitely worth the amount spent for top notch coverage.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide reliable and efficient service and we are really glad to know that we could do that for you. Thank you for trusting AHS.

Mar. 31st, 2022

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Verified Customer

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Joe Dean Cox Greensboro, NC

I joined American Home Shield 60 days ago. I never thought my refrigerator would stop working. I made a claim online the company immediately dispatched for a technician to come to my home. He deemed my refrigerator as non-repairable. I received an email from American Home Shield giving me options on picking out a new one. With stock at a all time low and being on a retirement budget I received the amount for a new one. However at this time I am still waiting for one to be available for my allotted price range. All I can say is WOW!!

4 years ago

Reply from American Home Shield

Hi Joe, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 31st, 2022

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Verified Customer

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Denise Fuller Upper Marlboro, MD

I always request my service online, and immediately I get a notice my request has been assigned, and minutes after that request, the servicing company calls to set up a date to come out. In the past when I would call for service, I could never get through. My last request last month, the service man kept me informed of his arrival status. He was very professional, polite, and knowledgeable. My furnace was good, and he could not find any issues. But the next cold day the furnace was doing the same issue. I believe the issue is the thermostat, because it would continue to run for 3 mins, off 2 minutes, and this goes on all day. But at night the heat comes on and goes off frequently, then sometime during the night, we would be freezing, in house temp would be at 67, temp set at 71 or 72. When i turned it up to 74, it would stay at 74 in house temp, but still frequently cut on and off. Furnace ok, per serviceman, that's why I feel it's the thermostat. I feel I paid my $100, and got no fix to my issue. All in all, the 6 years I've been wit AHS, has been great service, but I've only used the service 3 or 4 times in my 6 years. Thank you for your service.

4 years ago

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Verified Customer

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Adriana M Balandran Garza Hayward, CA

The service is excellent. Customer service people is always nice and focused on solving issues and provide the support needed. The service providers they have are responsive and very fast scheduling a visit, once the proble is identified the parts arrive quick and resolution may take days. If the appliance is beyond repair or parts are unavailable the process to replace it is smooth.

4 years ago

Reply from American Home Shield

Hi Adriana. Thank you so much for reviewing your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Mar. 23rd, 2022

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Verified Customer

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Janis Elliott Lubbock, TX

When I have a problem (most often plumbing), I have to phone, otherwise you assign me the worst plumbers on the planet. The last time I called I got through very quickly to the best customer representative I've ever encountered at AHS. Here name is Andrea and she was so helpful and everything went smoothly that day. I was assigned the plumber of my choice and they were able to show up within a couple of hours. The planets aligned, thanks to Andrea. Out of habit, I hung up, forgetting to the survey right away. Please put this on Andrea's record that she made my day!!! She is the reason for the 4th star instead of only 3 stars.

4 years ago

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Verified Customer

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Debra Furlong Scottsdale, AZ

Have always enjoyed great services offered. AHS is timely in routing your service request to the appropriate service technician in your. The service tech are always professional and no BS. They call & make an appt and they call you with an ETA (ie "15 minutes from you"). I have never had a claim denied in the 24 years I have been an AHS customer. Be VERY aware of home warranty companies. AHS is one of the few that won't blow smoke on you.

4 years ago

Reply from American Home Shield

Hi Debra. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Mar. 25th, 2022

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Verified Customer

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Erika Grooms Mechanicsville, VA

American Home Shield is very prompt on making appointments. The company that sent out was very professional and fixed the issue I was having with my washing machine. I only paid my $100 deductible and I know 100% it would have cost me way more if I hadn't signed up with American Home Shield. American Home Shield is a lifesaver and you better sign up right now!

4 years ago

Reply from American Home Shield

Hi Erika. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 16th, 2022

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Verified Customer

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Maria Grayzell San Antonio, TX

This was my first experience with AHS. I joined about 1 year ago. My refrigerator went out. I called AHS and they sent an appliance service out. The service determined it needed a new compressor and they could not provide that service. AHS dispatched another company that could either repair or replace/install the compressor. He replaced it in no time and we were up and running again.. Both companies employees receive very professional and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Maria. Thank you for taking time to let us know how pleased you have been with the service you are receiving. We love taking the hassle and worry out of unexpected home repairs. We are so glad to be able to do so for you.

Mar. 8th, 2022

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Verified Customer

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Vicki Pearman Republic, MO

I have been with American Home Shield for over 25 years they're the best company I have ever dealt with concerning warranty products in my home. They have covered many things in the past 25 years, One of the biggest they have just covered for me is total replacement of my heating and air conditioning for my entire home. I would recommend this company to anyone who is looking for warranty coverage for their home products.

4 years ago

Reply from American Home Shield

Hi Vicki. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Mar. 8th, 2022

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Verified Customer

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Cheryl Drayton Suffolk, VA

AHS has been excellent during my short period with them. They're quick in getting claims started and immediately send you a phone number of who they contracted to take care of your claim so you can call them yourself immediately to find out when they will be coming out. I've had my range repaired, toilet stool repaired, and my hot water heater replaced with a more up to date model. All claims were quickly resolved and each contractor was professional and very friendly!

4 years ago

Reply from American Home Shield

Hi Cheryl. We are so happy to read about your experience. We do our best to provide our members with prompt and reliable service.. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 8th, 2022

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Verified Customer

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Ken Plano, TX

Terrible communications, automated phone system designed to frustrate to the point you give up. Went on line, when I renewed they failed to update and the system kept showing my account expired. Again no phone service to get help until I finally punched in the number to purchase new plan. Suddenly I am connected to sales with an agent anxious to sell. Told my story, she was frustrated and told me I needed customer service. Finally convinced her to connect me. Still I gave 4 stars because once I could file the claim I had a contractor assigned within an hour. He was at my home next day snd resolved the issue within minutes. So it works if you can ever get pass the blockage.

4 years ago

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Verified Customer

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Mildred White Richmond, VA

My gas furnace went out and AHS immediately assigned me a contact to get the work done. The assigned vendor rescheduled my appointment several times, so I contacted AHS and was immediately assigned a new vendor. This new vendor came and said that I needed a new motor assembly. AHS approved the work, the part was ordered and my furnace has been working ever since.

4 years ago

Reply from American Home Shield

Hi Mildred. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you with your furnace. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Ann Brookings, OR

At first it was all hard for me to understand. But as I moved through choices & read all I could I got more familiar with the process. The very first person I talked to though was very knowledgeable & definitely alleviated my stress & misunderstanding. The delivery fellows were wonderful as they quickly installed my washer & ran a quick water test. Very nice in the long run. Hardest thing is waiting & having to go to laundromat.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ann. Thank you so much for taking time to tell us about your experience. We want you to know you can always count on AHS to take the hassle and worry out of your unexpected repair needs.

Mar. 9th, 2022

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Verified Customer

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Arlene Watkins Tucson, AZ

Our realtor bought it when we purchased our home. When we sold the home and bought another, the realtor purchased a new plan. We used the first plan twice (toilet, washing machine) and the second plan once (toilets). Both times, we were extremely pleased with the timeliness and professionalism of the technicians and the lack of any additional fees.

4 years ago

Reply from American Home Shield

Hi Arlene. We appreciate your time in reviewing your experience with AHS. We want you to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Feb. 23rd, 2022

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Verified Customer

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Bonnie Archie Las Vegas, NV

I recently had my water heater break and needed my service request expedited by AHS. The lady put me on hold and was able to get in touch with a plumber immediately. My other phone rang before I could even finish my call with AHS! The plumbing service was awesome as well- One Drop Plumbing. The only downside is that it is sometimes hard to understand the representative due to their heavy accents.

4 years ago

Reply from American Home Shield

Hi Bonnie. Thank you so much for taking time to write a review. It is our goal to always provide you with prompt and efficient service. Thank you for letting us know we were able to do that for you with your water heater. We look forward to working with you again and providing great service.

Feb. 18th, 2022

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Verified Customer

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John P Weeks Jr Cleveland, GA

Our clothes washer broke down. We reported it to AHS via the website and were connected to a contractor some 7 days later. The contractor was prompt, courteous, and competent. After reporting his findings to AHS ti was about a week and half before AHS responded via email with an offer to replace the unit. We chose the cash out option and now 2 weeks later are still awaiting the check.

4 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to let us know about about experience. I am sorry to hear that you have not received your check. I would be happy to look into this matter further and follow up with you.

Feb. 10th, 2022

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Verified Customer

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Dennis Melton Abilene, TX

Took 3 visits by electricians who did not find the problem. The 4th electrician was more experienced and he found the problem with the first visit and came back and finished the solution and the house electrical issue. He was an experienced electrician and even called me latera few days later to make sure issue had been handled. This was not an AHS issue, it was an issue of Kingdom Electric sending inexperienced electricians. "Scott" fixed my problem and the whole issue could have been resolved quickly with an experienced electrician.

4 years ago

Reply from American Home Shield

Hi Dennis. Thank you for your feedback. We appreciate your patience while waiting to have your electrical issue resolved. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 2nd, 2022

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Verified Customer

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Lori K Hampton, VA

They were prompt with service. The tech explained everything he needed to do, was very clean during and after the visits. While he did have to order parts, as soon as they arrived, he came back and fixed my fridge and icemaker within a day. He was very quick, and Jessica, the receptionist/manager answered my calls and made sure that the schedule they had worked best for me.

4 years ago

Reply from American Home Shield

Hi Lori,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Donna M McDaniel Marietta, GA

Prompt, Professional, High Quality Contractors Assigned! My last experience was for my hot water heater. Called and spoke with a real live person and w/n two days AHS my hot water heater was working like new again. When I 1st called AHS asked if I needed immediate attention but I advised a 2 day turnaround was very acceptable to me. I was very pleased with the contractor!

4 years ago

Reply from American Home Shield

Hi Donna. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 31st, 2021

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Verified Customer

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Kimberly Dean Florence, SC

AHS has literally saved us thousands of dollars. Our HVAC unit went out last year, late winter around February. The unit could not be repaired, so they replaced the entire unit at the cost of our deductible. It's easy and convenient to file a claim online & wait for confirmation, that includes an appointment with a local experienced technician. I can't stress enough, the importance of purchasing this additional insurance to give you peace of mind when major appliances fail unexpectedly. We have had to make atleast 3 claims in the last 4yrs and AHS has always come through for us.

4 years ago

Reply from American Home Shield

Hi Kimberly. We are so excited to read about your experiences and to know you are finding the value in being and AHS warranty member. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 31st, 2021

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Verified Customer

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Heather Church Woodland Hills, CA

I've never been with a home warranty company that actually covers anything. AHS does! I never have to fight with them over claims. Their webs site is simple and easy to use. I have access to reliable service people for a decent fee. It's hard to believe, but it seems this home warranty company is actually doing their job and protecting me. Happy thus far and planning on renewing if all continues to go well.

4 years ago

Reply from American Home Shield

Hi Heather. Thank you so much for your feedback. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 31st, 2021

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Verified Customer

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Joseph Nunley Louisburg, NC

I had an issue with my refrigerator; it stopped cooling. I submitted a service request and someone came out. My fridge was deemed not repairable. 3 days later, I received lowes e-gift cards with the money to purchase a replacement. I also had the option to have AHS replace it with installation, but I went with lowes because they had the replacement I wanted. They didn't give any hassle about paying for the replacement.

4 years ago

Reply from American Home Shield

Hi Joseph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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John Green Comstock Park, MI

Washer would not cycle. I thought it was something easy but I didn't feel like dealing with it so I made an appointment on the website. Repair showed up fast and it turned out to be a bad board that is no longer made so the washer had to be replaced. Turns out I was right it was easy. All I did was choose from the selection of new replacement washers and it was delivered and installed quickly

4 years ago

Reply from American Home Shield

Hi John. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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Margo Seattle, WA

I have been a customer of American Home shield for 17 years and overall my experiences I've had I can say that they've been good. The contractors they send out are generally very professional and knowledgeable. The fee's and contract prices have increased over the years but I feel there pretty reasonable and comparable to other companies. I've had a few issues over the years but the customer service agents and upper management have help me through things. I would definitely recommend AHS as your home warranty company it's be a life saver for me and my family at times.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Margo. Thank you so much for letting us know that you have had great experiences over the years. It is our goal to met you service needs whenever you need to use your warranty coverage. We appreciate your patience during the unfavorable times. We look forward to being your warranty company for many more years to come.

Dec. 8th, 2021

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Verified Customer

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virginia holmes Pryor, OK

4 years ago

Reply from American Home Shield

Hi Virginia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

American Home Shield Reviews