American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Ms. Barr

Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.

6 years ago

Reply from American Home Shield

Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Michael Weaver

My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.

6 years ago

Reply from American Home Shield

Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Star Glover Los Angeles, California

I'm not sure if the reviews are fake or if it's location dependent, but the American Home Shield coverage in Los Angeles, CA is definitely a scam. They only send out the lowest one-star reviewed companies in your area. The person I got refused to provide a license number and broke the appliance worse and damaged my home, and AHS will not do anything about it and kept wanting the same incompetent guy to come out and waste my time and do nothing. After a month and a half, they finally consented to replace the washer/dryer, but there was only one option that would fit in my condo. I verified the dimensions and ordered it, and there was even a popup having me agree to the dimensions. Well, it was the wrong dimensions, meaning I have a washing machine sticking out into the doorway. AHS said I should have called the manufacturer to verify. They will allow me to pay a restocking fee and then cash me out for HALF the amount I would need to get a machine that will actually work with the space. Then a supervisor said she'd waive the fee and get me new replacement offers, then she disappeared and now they say nobody works there by that name. Not only do they want the restock fee that I have in writing was waived, now they say the "wear and tear" initial diagnosis is now "misuse" and they're denying it. How can you do that when we already got to the replacement phase and you already stole my old machine so I can't even ask for a second opinion? It is a waste of money, but worse it's just the frustration and wasted time and being jerked around constantly. If I were paid my usual hourly rate for all the time I've spent on hold with these people, I could have afforded to get a replacement machine myself. Meanwhile, the first "repair" person also broke my microwave and did not fix the fridge. After a month AHS sent out a second repair person and then denied repairs because the damage was caused by the first guy. I think eventually AHS will get what they deserve if there is any justice in the world. Please save your money and sanity and do not sign up for this horrible company. Please note that they charge a cancellation fee.

2 months ago

Reply from American Home Shield

Hello Star,

We're sorry to hear about your experience and understand your frustration regarding the service provided, contractor performance, and the resolution of your appliance claim. We recognize your concerns about the replacement process, the communication you received, and the handling of your additional service requests.

We were able to locate your account and confirm that your case has been assigned to a service agent who has contacted you via email. If you need additional assistance, please reply directly to that email so the agent can continue working with you toward a resolution.

We appreciate your feedback and look forward to hearing from you.

Regards,
American Home Shield

Jul. 6th, 2026

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Verified Customer

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John

I really appreciate I received from the staff at America Home Shield. It's been a long time between episodes of needing home repairs, but the assistance is always been excellent!

9 months ago

Reply from American Home Shield

Hello John,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the customer service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 15th, 2025

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Verified Customer

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Sharon

When when I called in for my service order, I was very quickly taken care of within 48 hours. I had an appointment with the repair company and then 48 hours after that I had my new hot water heater.

9 months ago

Reply from American Home Shield

Hello Sharon,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are pleased with the service AHS is providing. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 10th, 2025

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Verified Customer

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Raymond

I like the easy to use application to put in work requests. Also, they did a good job of connecting me with a company that could quickly fix or replace my appliances. I am very satisfied with the service I received.

9 months ago

Reply from American Home Shield

Raymond,
Your satisfaction means a lot to us! We’re glad to hear the app makes requesting service easy and that you’re happy with the service. Thank you for being a valued AHS member!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

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Nancy

I when I bought my house, the contract provided me a 1-year American Home Shield warranty on the appliances. I was pleased with them then, and I continue to be pleased with their service.

10 months ago

Reply from American Home Shield

Hello Nancy,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Alberto

Great service when we need you! We've had three occasions to us AHS in the last. Each the issue was addressed and resolved expediently. This is important when you need your HVAC & water heater working!

10 months ago

Reply from American Home Shield

Hi Alberto,
We're so pleased to hear that your AHS home warranty has been helpful with both your HVAC and water heater repairs. Thank you for sharing your positive experience!

Sincerely,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Sharon

I have been with American Home Shields for 9 years. However, I am seeing where some of the people that is being sent out say that there are alot services that can't be provided. I believe it is due to customer fault however you are forgetting that homes do age.

10 months ago

Reply from American Home Shield

Thank you, Sharon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Eric

Although it took some time to get someone out to look at the issue. It was not an emergency, and I'm satisfied with the company and repair person who visited. It is so comforting to know that I have this protection if I should ever need it.

1 year ago

Reply from American Home Shield

Hello Eric,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We appreciate your feedback.
Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Brenda

I’m giving them a five star because my first experience as far as the company is concerned was good with the service for Plumbing. I needed to speak to someone when I called in because I didn’t understand the process and once I spoke to a live person they explained it and Then a plumber was assigned and then the job was done within 36 hours.

1 year ago

Reply from American Home Shield

Hello Brenda, Thank you for reaching out to us. We appreciate you taking the time to let us know of your positive experience. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 30th, 2025

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Verified Customer

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Sondra

Pro: I like the quick response and the ease of filing a claim. I like that I can pay the membership monthly not yearly. Con: Companies that AHS send out are not always honest. One such who was giving a free review told me that my A/C was leaking freon and I needed to file a claim. After doing so the next company said I did not have a leak. AHS would return their fee. When an items needs to be replaced 30 days to make a decision would be better than 20 days.

1 year ago

Reply from American Home Shield

Hi Sondra, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Verified Customer

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Slajko

I like the fact that I call AHS and they assign a vendor. The service charge is okay. Sometimes there is miscommunication problems between AHS and the vendor and this can hold up the ordering of parts or the approval of repair.

1 year ago

Reply from American Home Shield

We're thrilled to hear that you were satisfied with our services. We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Roxane

When I contacted American Home Shield due to no heat I was given only 1 contractor's name. That contractor was not available for almost a week. With no heat and frigid temperatures, it was imperative that I couldn't wait. The next contractor was Jay Jay Mechncal and they did a quick turnaround with replacing the furnace and had excellent customer service.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 21st, 2025

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Verified Customer

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Tyrone

We’ve requested the same professional technician every time because since our first service with him he was amazing professional quick quiet & clean..?I’m so embarrassed that I can’t remember his name but again he’s a awesome technician

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Rigoberto

American Home Shield allowed me to get a second opinion on my furnance repair. This allowed for the second opinion to be able to fix the furnance. They listen to us regarding how bad the first contractor was and did not hesitate to send another contractor.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Gwendolyn

I have been satisfied with the service providers that AHS has referred me to. What concerns me that the cost of the monthly premium has gone up A LOT!!! I have been an AHS customer for over 25 years so I now how much the premium has increased. Furthermore, the service call has increased A LOT too to now $108 just for AHS to do the service request!! Theses increases have made it almost too high for me to continue with AHS. I am a 75 year old senior on a fixed income.

1 year ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Jasmin

I've been very pleased with AHS. Prompt and reliable. Customer service reps are excellent and eager to be of service, even during the most trying of times. I do highly recommend AHS for anyone thinking of getting a home warranty.

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Srinivasu

I like the convenience of filing service request. Like the tracking and asking the feedback how the vendor did it. I found some times some of the service companies does not do service but try to avoid service. Which as a customer I feel AHS is behind it. I also came across some companies charging too much on customer as well as AHS. You as company should help the customer when a customer is getting charged exubarent price.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Edith

I am customer for about 4-5 months. I have had to call for service, ie plumbing. Service was scheduled in reasonable time within few days. Plumber sent out on time, could not stop leak after tighten valve (?) so he changed the faucet. The leak was fixed.

1 year ago

Reply from American Home Shield

Thanks Edith. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Roberto

Everytime I have had these minor issues, the claim was completed and no questions asked. I always wonder when I have something major that cannot be fixed, if the company will honor their commitment and replace the item... The only problem I have had so far is that I opened a claim that was NOT covered because it was out of my house (plumbing, but outside, is NOT covered) and they still wanted to keep my $125 copay... which was absurd.

1 year ago

Reply from American Home Shield

Thanks Roberto We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Lisa

It was very easy to schedule service. The technician came to the appointment on time and was able to quickly resolve the issue. He explained what the issue was and I will be able to take care of the problem myself if it happens again. One on the bolts used to secure the handle on the toilet tank was loose.

1 year ago

Reply from American Home Shield

Thanks Lisa. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Linda

Your company used to give its customers the highest quality service. Now there seems to be a denial and negative policy in place when it comes to repairs and replacements. My daughter cancelled her membership I was about to do the same except for a helpful and supportive representative named Gabs who went the extra mile to address my concerns and actually help me and my daughter to renew both of our memberships. We were promised two $100 Amazon gift certificates for keeping our memberships - which we were informed of after we gave our payment info. Many thanks for your generous offer and kindness. Please do uphold your much appreciated customer support and excellent level of commitment. Thank you 🙏

1 year ago

Reply from American Home Shield

Hi Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 29th, 2025

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Verified Customer

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Ashlea

My garage broke and AHS had a companies assigned to fix our garage asap. The company came out and immediately replaced everything and now we are back in business. Great service! I have family member who told me about AHS and stated they have had the same great experiences. I am sorry glad I changed from my last warranty to AHS.

1 year ago

Reply from American Home Shield

Hi Ashlea,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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JJ

American Home Shield has been the best investment we’ve made for our home. They respond quickly and so do their contractors. We’ve used them for our dryer, bath fan, bathtub faucet, garage door and dishwasher. We’ve been happy every time.

1 year ago

Reply from American Home Shield

Hi JJ,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Cynthia

American home shield has been very prompt in dispatching service requests. I have been very satisfied with most of the work that has been done. I did have some plumbing issues that were not completely resolved, but the item is usable. I’m very happy to have this coverage due to the age of my house.

1 year ago

Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Rahul

One of the most popular and customer-oriented service providers. They provide a wide variety of different types of services with affordable plans. The customer service, order placing is most simple and accessible. Every service I received an is most satisfactory

1 year ago

Reply from American Home Shield

Hi Rahul,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Cindy

I enjoyed that they got right on the call to get someone out to fix my refrigerator. I believe that they worked as fast as they could to have them come back out which I thought took a little too long over a week. American home shield did exactly what the advertise if they couldn’t fix it they replaced it. Amazing thank you

1 year ago

Reply from American Home Shield

Hi Cindy,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Leonard

The process of filing a claim is very simple. The response time was good, but it took a week to get a service technician to home, and another two weeks to receive the replacement dishwasher. The technicians installing the dishwasher did not clean up after themselves as others have done. We are pleased with the overall process but would like to see improvement in response time.

1 year ago

Reply from American Home Shield

Thanks Leonard. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 23rd, 2025

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Verified Customer

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Gloria

ASH makes setting up a claim a breeze. Their representatives are professional and courteous. They are also quick to send out repair teams that are experienced in their field. I am very pleased with how I was treated and how my issue was resolved quickly.

1 year ago

Reply from American Home Shield

Thanks Gloria. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 23rd, 2025

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Verified Customer

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Michael

AHS apparently solved the very serious problem in contacting a live person. On line, AHS now has a number (or email) for a phone call back. They promptly called and resolved my issue --- which was determining whether the repair was covered. It was covered, the service was great and very efficient.

1 year ago

Reply from American Home Shield

Thanks Michael. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Christopher

Our experience over the last 15+ years with AHS has been hit or miss. On the negative side, we have had to reject some of their contractors because, for example, one of the contractors truly deserved their 1.4 out of 5.0 Yelp rating. We have had furnace repairs and hot water tank replacement where the workers "jury rigged" a solution that we needed to live with or needed to be corrected in a future visit. In another case, we had to wait for nearly a month for our old (and eventually replaced) refrigerator to be repaired because the first technician completely misdiagnosed the problem. On the positive side however, our last call for our clothes dryer went extremely well. After I placed my request to AHS and then saw who they assigned to service it, I immediately called AHS and they assigned a different company who did a fantastic job. And in fairness, most of the AHS contractors have been ok to good. However, sometimes, it takes more time than we expected for the problems to be resolved.

1 year ago

Reply from American Home Shield

Hi Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Katie N

I have had great service and I’ve had bad service with AHS, we have been customers for 21 years, in the past they were a very trusted company and provided great service, I have had a mixed bag lately. I have had a few unexpected claims. I did have great service last week with an plumber, however we had another plumber over a month ago so had a cracked disposal and it was addressed, so it caused water damage my husband and I will need to repair but the plumber that came out just a few days ago had it diagnosed quickly and a new disposal in about 20-30 minutes. Working still with another claim, the stove went out and they are requiring a rebuild of our stove, have been dealing with this since around Thanksgiving so late November, the appliance repair company they are using for this has been great to work with and we can still use our stovetop but not the oven, it could be worse but it’s challenging.

1 year ago

Reply from American Home Shield

Hi Katie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Mark

Peace of mind. However, there are few options through their customer service. For instance, my refrigerator is currently broken. Is has been broke since November. The company they contract with, Sears Home Service, keeps cancelling and rescheduling the appointment for one month out. The next one is 14 Jan. 2025. I am beyond frustrated. The parts arrived back in November but they keep cancelling. I called and AHS is of no help. I spoke with their "Escalation Department." They said since the parts are here there's nothing they can do. I am very worried Sears will just cancel again. What do I do???

1 year ago

Reply from American Home Shield

Hi Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jan. 9th, 2025

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Verified Customer

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Heather

The staff that I engage with via the phone are quick to answer the call and help where they can. However, my last experience with an issue resulted in a delay of about 3 days for the technician to visit the home as AHS only had 1 electrical contractor for our area. Once the technician arrived, he was able to correct the issue promptly. Our rates continue to rise (without our agreeing to a higher rate or advance notification of the change).

1 year ago

Reply from American Home Shield

Hi Heather, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 23rd, 2024

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Verified Customer

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Marianne

Claim process is OK, I wish I could order from any appliance vendor I choose, I have had nothing but problems with Lowes. Now in the middle of not one but two claims because of shotty delivery and installation services and GE is now coming out to inspect what I think is a secondary installation issue. They damaged my driveway and compromised my laundry room cabinet. If you are going to award a cash value for an appliance, I should be able to shop where I want.

1 year ago

Reply from American Home Shield

Hi Marianne, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Alex Nasjletti

After almost 10 years of service, AHS stepped up to cover repairs on my AC condenser and Boiler work that happened to come one season after another and left a perfectly working system in each case. Very happy we had AHS and they had our back to bring our systems back online in a professional manner. No questions asked.

1 year ago

Reply from American Home Shield

Hi Alex, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Stephanie

My needs are met. The app works. I’m able to submit a claim from anywhere and at a time that’s convenient for me (without waiting on hold). Techs are fast and I haven’t had a complaint abt any of the workers who have visited the house

1 year ago

Reply from American Home Shield

Hi Stephanie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 3rd, 2024

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Verified Customer

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Michael

I submitted a repair request on the 18th of November got a repairman to come out and he told me it would take more to repair than replace. Your company was not happy with his results so you sent another company to look at my washer. Took them until the 22 nd of November to look at my washer. They recommended repair vise replacement. on 25th I called your company and you indicated the repair request for parts was not yet submitted. You call the company and then they called me and their parts department has not submitted the request for parts. So as of today 26 November I have been without my washer for 9 days and parts will be requested and it can take up to 10 more business days. To me this is just unacceptable. That is why you get only 3 stars this time.

1 year ago

Reply from American Home Shield

Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Robert

American home shield has been very helpful with our home repairs. You pay a set fee and a contractor comes out to repair and analyze the issue. We have had lots of items repaired and some replaced by American Home Shield . I recommend to all my friends.

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Elizabeth

Whenever we have an issue, service person comes out and it's quickly approved. It does take a LONG time to get someone out, but I know that's just due to the service people busy schedules. I have already reccomended 3 friends to sign up for this warrenty in the one month I've lived here :)

1 year ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Meredith

Having American Home shield gives me great peace of mind. I know that they have my back. If something in my house needs repair or tending to. I also appreciate the discounted preventative maintenance that is under the program.

1 year ago

Reply from American Home Shield

Dear Meredith,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Donna

AHS has covered every single claim that we've turned in. They were prompt and professional. Many home warranties try to “get out” of coverage, especially if you use the wrong terminology when reporting problems. AHS has never done that us. We highly recommend

1 year ago

Reply from American Home Shield

Dear Donna,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Ana

I made a request for someone to come to my house and check an electrical issue that I’m having. They immediately arranged for an electrician to come by. I am aware that I have to pay a $125 deductible for every request, whether it is covered by the insurance or not. Basically, they don’t give free estimates. But worst than that is the fact that the electrician they se t wasn’t able to provide a diagnostic of what is causing my problem. So I am stuck having to pay $125 for someone to come to my house to tell me they don’t know. Now I’m wondering either to cancel the service or if I decide not to cancel if I’ll be charged another $125 if they send someone else to try to decipher what is causing my problem. Beware.

1 year ago

Reply from American Home Shield

Hi Ana, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Jill

I'm not a fix it type person, so to be able to have something fixed rather than buy new or do without. The small monthly fee is worth knowing I can get things fixed. There is the service fee, but you would pay that to any repairman. This is fixed with the service fee. Well worth it.

1 year ago

Reply from American Home Shield

Thanks Jill. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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jneilc007

AHS has been our home warranty company since we bought our hose back in January of 2016 and have helped us immensely with three major events and we have been very pleased with them. You cannot go wrong with selecting this company to warranty your products and home. Save money and time. Their customer service is above reproach.

1 year ago

Reply from American Home Shield

Hi,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Sammy Mac

AHS has changed and we have noticed and appreciate that. We cancelled and then heard things changed, we like the new change. Better customer service when you have to call in and most of all, great companies that AHS is now contracting with to fix our appliances.

1 year ago

Reply from American Home Shield

Hi Sammy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 12th, 2024

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Verified Customer

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Danny Yost

It took too long to fix the problem. The repair of my refrigerator was a two-part job to get my ice maker repaired. The technician was very knowledgeable and thorough in his work. The first try did not solve the problem, but he knew the parts needed to complete the repair and was back in two days to complete the job. Good work but i was without service for three weeks.

1 year ago

Reply from American Home Shield

Hi Danny, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

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Verified Customer

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Jeff

The company has delivered mostly as promised. Initial appointments are set up pretty quickly. The coordination and communication between AHS and their service providers is not great. For example, there is no way to check the status of anything online so you always need to call the service provider. And if the service provider isn't responsive, AHS doesn't help.

1 year ago Edited November 11, 2024

Reply from American Home Shield

Dear Jeff,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Tasha

American Home Shield meets all of my needs when it comes to home repairs. Getting this warranty with them has saved me money and gives me peace of mind knowing that when I make a request everything will be taken care of quickly with no hassles.

1 year ago

Reply from American Home Shield

Thanks, Tasha. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Oct. 31st, 2024

American Home Shield Reviews