American Home Shield Reviews
9.2
Overall Score
Verified Customer
Review Source
Palmira Pacheco San Antonio, TX
The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maintaintence company had come the day before, we call them Back and they found an other problem. We had them fix it and it worked well again. When it was time to purchase a new unit, we did nit call Home Shield, we had our Maintence Co. do the work.
5 years ago
Reply from American Home Shield
Hi Pamira,
Thank you for providing us with insight on your experience to have the air conditioner repaired.
Thank you for providing us with insight on your experience to have the air conditioner repaired.
Jun. 7th, 2020
Verified Customer
Review Source
Jody S - From Iowa
We've had them for 4 years, the few times we've had to call them for help, they were very friendly on the phone, told us who would be calling for a service call and when they would be calling us to coonfirm. Both service calls were handled by companies that have good local reputations, so I was glad to see that. One of the calls turned into a total water heater replacement. The new unit was installed 2 days later, with a small out of pocket expense. I am very satisfied with American Home Shield.
5 years ago
Reply from American Home Shield
Good afternoon Jody,
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
May. 23rd, 2020
Verified Customer
Review Source
Tracy Rinehimer
I was so skeptical about buying a home warranty but after talking with them- and asking tons of questions - I purchased a plan. We have not been let done for 1 second! Immediate response to our service calls and even faster response time from the contractors! All our needs were met way over our expectations and we would recommend AHS to all our friends and family!
5 years ago
Reply from American Home Shield
Good afternoon Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
May. 25th, 2020
Verified Customer
Review Source
Kay Scheidegger
I have used AHS for a year now. In that time, we have had plumbing and electrical issues resolved quickly and efficiently. When our 21-year-old refrigerator compressor was dying, we received a NEW refrigerator. Granted, that took a few weeks, but that was an issue with Sears, not with AHS. I happily renewed for another year, because it's peace of mind for us seniors in older homes!
5 years ago
Reply from American Home Shield
Good morning,
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!
May. 18th, 2020
Verified Customer
Review Source
Will
The repairman was great! He was on time and practiced social distancing in our home. He was very kind and repaired what was needed repairing. The only issues I had with the entire situation was the initial contact with AHS office. I was placed on hold once for a long time and I eventually hung up the call. The next morning I was able to get through to an operator relatively easy.
5 years ago
Reply from American Home Shield
Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.
May. 25th, 2020
Verified Customer
Review Source
BRYAN SCOTT Tucson, AZ
reliable, professional! I was very surprised that AHS was more concerned about my repair than I understood the issued was. I did not understand how serious my leaking water heater really was. I viewed my problem as a level 4 but AHS rightly understood I really has a level 10 emergency repair. AHS had the water heater replaced in less than 24 hrs.
6 years ago
Reply from American Home Shield
Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
May. 6th, 2020
Verified Customer
Review Source
Johnny Wise Jr.
American Home shield always delivers in a timely manner. The techs that were sent to my home in the past has always been very professional. After identifying the problem or problems, the issue is always explained throughly to me. Lastly, once the work is complete, the technician always share best practices in order to take care of the repaired equipment. Thanks
6 years ago
Reply from American Home Shield
Hi Johnny,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.
Apr. 17th, 2020
Verified Customer
Review Source
Dominique Maddux-Jackson
I think the service was great and they were really quick and helpful. The only downside was I have a tankless water heater. The first company that was dispatched to help, does not work on tankless water heaters. So, I then had to wait until a second company was able to come out, so us not being able to stay in our home was extended by a day or two. I think that if having a tankless water heater makes a difference, customer service reps should ask that before determining what company to reach out to for the client. That way everyone is saved some time. The customers, like myself, may not know that this make a difference and that not everyone works on tankless water hearters. Otherwise, everything was great and every one was super friendly and helpful!
6 years ago
Reply from American Home Shield
Hi Dominique,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
Mar. 23rd, 2020
Verified Customer
Review Source
Ms. Barr
Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.
6 years ago
Reply from American Home Shield
Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.
Mar. 10th, 2020
Verified Customer
Review Source
Michael Weaver
My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.
6 years ago
Reply from American Home Shield
Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.
Mar. 10th, 2020
Review Source
Ali Asghar Sarwari
After being a customer for one year and paying them consistently, I can honestly say American Home Shield is not professional at all.
During the time I actually needed them, they sent the worst technicians. The issues were never properly fixed. Instead of solving the problem, they kept charging additional service fees.
One repair they did failed again right after the 30-day period. The dishwasher they “fixed” was never truly repaired. In fact, the situation became worse.
When I contacted customer service, they basically told me they are not responsible. After paying for a full year, this is extremely disappointing.
Please do not contract with them. Save your money and find a company that stands behind their service and takes responsibility for their work.
2 months ago
Reply from American Home Shield
Hello Ali, thank you for being a valued member. We're truly sorry to hear about your experience and that you're still having issues with the dishwasher. A service specialist has been assigned to your claim and will follow up with you to make sure we reach a resolution.
Regards,
Victoria M.
Regards,
Victoria M.
Mar. 2nd, 2026
Peace Osaru
like American Home Shield because it offers flexible plans, covers major home systems and appliances, doesn’t require a pre-inspection, and lets you choose your service fee based on your budget.
3 months ago
Reply from American Home Shield
Hi Peace, thank you for allowing us to partner with you on your home repairs, and thank you for being a valued AHS member!
Regards,
Victoria M.
Regards,
Victoria M.
Jan. 23rd, 2026
Verified Customer
Review Source
Alexandro
AHS sent a company to repair covered items in a timely manner. They should keep this company. Our previous experience with previous repair company was a disaster.
6 months ago
Reply from American Home Shield
Thank you for your 5‑star review, Alexandro! We’re so glad to hear the repair company provided timely service and that your experience was smooth. We’re committed to ensuring every service visit meets your expectations, and we’re grateful to have you as an AHS member.
Best,
Victoria
Best,
Victoria
Nov. 21st, 2025
Verified Customer
Review Source
Eliezer
I had a service call for my AC unit. They send out starlight hvac to fix it. The tech came over an supposibly did and also said that I was low on coolant so I end up paying close to 300.00 cause American Home Shield only pays 10.00 per pound. So when the tech left about 30 to 45 min the AC stopped working again with the same issue. The fan on the condenser frozen so I call starlight back and the same tech came over, looked from the top of the condenser to get a model number of the motor and told me that they needed to order a new motor. About 3 to 5 days later the same tech came over to install it, once he was done I noticed that he had left a total of 5 cables connected by zip ties on top of the condenser ( outside). When I approached him and mentioned this he said that the motor was out of factory and that the cables were too sort to connect inside and that they were no danger. Yet this are electrical cables 2 yellow and 2 purple and at the end they are wrapped up on black electrical tape. The other cable is the ground cable but he still insisted that they were no danger. I called American Home Shield and formed this to them. They said they were gonna do an investigation and get back to me. They never did so. I called him back and I spoke to a supervisor. The supervisor said that the company said that cables were fine. Earlier when I reported this, they got a hold of the company and they refused to come back so when I spoke to the supervisor, the supervisor said that the only thing that they can do have the same company come back and try to address the issue so when I request it for a different company because these guys never wanted to come back, the supervisor told me that I needed to pay another service fee to have another company, and inspected so American Home Shield was not willing to help me correct this the right way so they end up sending the same company Starlight Hvac to look at it and all they did was put the two yellow the two purple inside the unit zip tie in the same place and let the grounding cable all out of the unit
6 months ago Edited November 6, 2025
Reply from American Home Shield
Thank you, Adela! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If further assistance is needed, please reach out to us at socialmedia@ahs.com.
Kim
Kim
Nov. 6th, 2025
Verified Customer
Review Source
Linda
During most of my recent repairs, I now realize you must call for a service visit and wait until the company calls you to set up an appointment which is usually another 2 to 3 days. A technician comes out, addresses the problem and then says they have to go back and get it approved and that’s another day and then the company calls you back to make an appointment which is usually another 3 to 4 days. The process is much too long. The technician should have the authority to get approval on the spot. The last technician that was at my house, said he did have the part in his truck to fix my air conditioner, but could not do it until he went back and filed paperwork and got approval through home shield to come back out to fix it which was about five days later. That was two half days off work for me. I probably will not sign up with home shield again. This is twice this has happened once with the refrigerator. I went almost 6 days with no refrigerator. The second time it was the air conditioner pretty important things.
6 months ago Edited November 6, 2025
Reply from American Home Shield
Hello Linda,
Thank you for your feedback, and we sincerely apologize for the delay in service. We understand how important your refrigerator and HVAC system are to your home. While various factors can sometimes cause delays in processing a claim, technicians do have the ability to contact us directly from the site for approval. We truly value your partnership and hope to continue supporting you with your home repairs.
Best regards,
Victoria M.
Thank you for your feedback, and we sincerely apologize for the delay in service. We understand how important your refrigerator and HVAC system are to your home. While various factors can sometimes cause delays in processing a claim, technicians do have the ability to contact us directly from the site for approval. We truly value your partnership and hope to continue supporting you with your home repairs.
Best regards,
Victoria M.
Nov. 6th, 2025
Verified Customer
Review Source
Kentresha
This company North Star appliances you work with is not good Rodney THE MANGER WAS SO very RUDE needs work on Customer SERVICE AND THE AHS REP WAS ON THE PHONE AND HEARD IT ALL AND NEVER SAID A WORD.. BUT I DONT WANT TO DEAL WITH THIS PARTICULAR COMPANY FOR ANY APPLIANCE WORK AGAIN
6 months ago
Reply from American Home Shield
Kentresha,
We're truly sorry to hear about your experience. Our goal is to provide quality service, and your feedback helps us identify where we need to improve. Thank you for taking the time to share—it allows us to work toward a better experience moving forward.
Sincerely,
Victoria M.
We're truly sorry to hear about your experience. Our goal is to provide quality service, and your feedback helps us identify where we need to improve. Thank you for taking the time to share—it allows us to work toward a better experience moving forward.
Sincerely,
Victoria M.
Nov. 6th, 2025
Verified Customer
Review Source
Reno
The vendor that was assigned to fix our appliance wasn't very convenient. The first service call took 5 days to get. Then after they had to order the parts, the parts arrived and when they scheduled a return visit it was 10 days out after receiving the part. Poor service
7 months ago
Reply from American Home Shield
Hello Reno,
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work was not completed in a timely manner. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work was not completed in a timely manner. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Sep. 24th, 2025
Verified Customer
Review Source
John
Service was prompt and the service rep. was very professional. He even had an APP on his phone that translated his native tongue to English so I would be sure to understand what he did for the repair. Very nice feature!
10 months ago
Reply from American Home Shield
Hello John,
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strive to give the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Thank you for taking the time to reach out to us and let us know of your experience. We appreciate the positive feedback. AHS strive to give the best service to our members. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Jul. 9th, 2025
Verified Customer
Review Source
John
I don't think I should pay more than I'm already paying on the monthly basis when something breaks down you all need to pay not the customer more than he's already paying and I mean on a monthly basis and the service fee that's all the customer should pay!
10 months ago
Reply from American Home Shield
Hello John, Thank you for taking the time to reach out to us and express your thoughts on what customers of AHS should be responsible in paying. We appreciate the feedback. We will take this into consideration to be better. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,
Timari H.
American home shield
Best regards,
Timari H.
American home shield
Jul. 7th, 2025
Verified Customer
Review Source
Sondra
Pro: I like the quick response and the ease of filing a claim. I like that I can pay the membership monthly not yearly.
Con: Companies that AHS send out are not always honest. One such who was giving a free review told me that my A/C was leaking freon and I needed to file a claim. After doing so the next company said I did not have a leak. AHS would return their fee.
When an items needs to be replaced 30 days to make a decision would be better than 20 days.
1 year ago
Reply from American Home Shield
Hi Sondra, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Mar. 24th, 2025
Verified Customer
Review Source
Slajko
I like the fact that I call AHS and they assign a vendor. The service charge is okay. Sometimes there is miscommunication problems between AHS and the vendor and this can hold up the ordering of parts or the approval of repair.
1 year ago
Reply from American Home Shield
We're thrilled to hear that you were satisfied with our services. We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 27th, 2025
Verified Customer
Review Source
Roxane
When I contacted American Home Shield due to no heat I was given only 1 contractor's name. That contractor was not available for almost a week. With no heat and frigid temperatures, it was imperative that I couldn't wait. The next contractor was Jay Jay Mechncal and they did a quick turnaround with replacing the furnace and had excellent customer service.
1 year ago
Reply from American Home Shield
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 21st, 2025
Verified Customer
Review Source
Tyrone
We’ve requested the same professional technician every time because since our first service with him he was amazing professional quick quiet & clean..?I’m so embarrassed that I can’t remember his name but again he’s a awesome technician
1 year ago
Reply from American Home Shield
It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.
Thanks again,
Stacy
Thanks again,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Rigoberto
American Home Shield allowed me to get a second opinion on my furnance repair. This allowed for the second opinion to be able to fix the furnance. They listen to us regarding how bad the first contractor was and did not hesitate to send another contractor.
1 year ago
Reply from American Home Shield
It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.
Thanks again,
Stacy
Thanks again,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Gwendolyn
I have been satisfied with the service providers that AHS has referred me to. What concerns me that the cost of the monthly premium has gone up A LOT!!! I have been an AHS customer for over 25 years so I now how much the premium has increased. Furthermore, the service call has increased A LOT too to now $108 just for AHS to do the service request!! Theses increases have made it almost too high for me to continue with AHS. I am a 75 year old senior on a fixed income.
1 year ago
Reply from American Home Shield
On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 18th, 2025
Verified Customer
Review Source
Jasmin
I've been very pleased with AHS. Prompt and reliable. Customer service reps are excellent and eager to be of service, even during the most trying of times. I do highly recommend AHS for anyone thinking of getting a home warranty.
1 year ago
Reply from American Home Shield
We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 12th, 2025
Verified Customer
Review Source
Srinivasu
I like the convenience of filing service request. Like the tracking and asking the feedback how the vendor did it.
I found some times some of the service companies does not do service but try to avoid service. Which as a customer I feel AHS is behind it.
I also came across some companies charging too much on customer as well as AHS. You as company should help the customer when a customer is getting charged exubarent price.
1 year ago
Reply from American Home Shield
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 12th, 2025
Verified Customer
Review Source
Edith
I am customer for about 4-5 months. I have had to call for service, ie plumbing. Service was scheduled in reasonable time within few days. Plumber sent out on time, could not stop leak after tighten valve (?) so he changed the faucet. The leak was fixed.
1 year ago
Reply from American Home Shield
Thanks Edith. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Jan. 30th, 2025
Verified Customer
Review Source
Roberto
Everytime I have had these minor issues, the claim was completed and no questions asked. I always wonder when I have something major that cannot be fixed, if the company will honor their commitment and replace the item...
The only problem I have had so far is that I opened a claim that was NOT covered because it was out of my house (plumbing, but outside, is NOT covered) and they still wanted to keep my $125 copay... which was absurd.
1 year ago
Reply from American Home Shield
Thanks Roberto We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Jan. 30th, 2025
Verified Customer
Review Source
Lisa
It was very easy to schedule service. The technician came to the appointment on time and was able to quickly resolve the issue. He explained what the issue was and I will be able to take care of the problem myself if it happens again. One on the bolts used to secure the handle on the toilet tank was loose.
1 year ago
Reply from American Home Shield
Thanks Lisa. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Jan. 30th, 2025
Verified Customer
Review Source
Linda
Your company used to give its customers the highest quality service. Now there seems to be a denial and negative policy in place when it comes to repairs and replacements.
My daughter cancelled her membership I was about to do the same except for a helpful and supportive representative named Gabs who went the extra mile to address my concerns and actually help me and my daughter to renew both of our memberships. We were promised two $100 Amazon gift certificates for keeping our memberships - which we were informed of after we gave our payment info. Many thanks for your generous offer and kindness. Please do uphold your much appreciated customer support and excellent level of commitment. Thank you 🙏
1 year ago
Reply from American Home Shield
Hi Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Jan. 29th, 2025
Verified Customer
Review Source
Ashlea
My garage broke and AHS had a companies assigned to fix our garage asap. The company came out and immediately replaced everything and now we are back in business. Great service! I have family member who told me about AHS and stated they have had the same great experiences. I am sorry glad I changed from my last warranty to AHS.
1 year ago
Reply from American Home Shield
Hi Ashlea,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.
Jan. 28th, 2025
Verified Customer
Review Source
JJ
American Home Shield has been the best investment we’ve made for our home. They respond quickly and so do their contractors. We’ve used them for our dryer, bath fan, bathtub faucet, garage door and dishwasher. We’ve been happy every time.
1 year ago
Reply from American Home Shield
Hi JJ,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.
Jan. 28th, 2025
Verified Customer
Review Source
Cynthia
American home shield has been very prompt in dispatching service requests. I have been very satisfied with most of the work that has been done. I did have some plumbing issues that were not completely resolved, but the item is usable. I’m very happy to have this coverage due to the age of my house.
1 year ago
Reply from American Home Shield
Hi Cynthia,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,
Jan. 23rd, 2025
Verified Customer
Review Source
Rahul
One of the most popular and customer-oriented service providers. They provide a wide variety of different types of services with affordable plans. The customer service, order placing is most simple and accessible. Every service I received an is most satisfactory
1 year ago
Reply from American Home Shield
Hi Rahul,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,
Jan. 23rd, 2025
Verified Customer
Review Source
Cindy
I enjoyed that they got right on the call to get someone out to fix my refrigerator. I believe that they worked as fast as they could to have them come back out which I thought took a little too long over a week. American home shield did exactly what the advertise if they couldn’t fix it they replaced it. Amazing thank you
1 year ago
Reply from American Home Shield
Hi Cindy,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,
Jan. 23rd, 2025
Verified Customer
Review Source
Leonard
The process of filing a claim is very simple. The response time was good, but it took a week to get a service technician to home, and another two weeks to receive the replacement dishwasher. The technicians installing the dishwasher did not clean up after themselves as others have done. We are pleased with the overall process but would like to see improvement in response time.
1 year ago
Reply from American Home Shield
Thanks Leonard. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Jan. 23rd, 2025
Verified Customer
Review Source
Gloria
ASH makes setting up a claim a breeze. Their representatives are professional and courteous. They are also quick to send out repair teams that are experienced in their field. I am very pleased with how I was treated and how my issue was resolved quickly.
1 year ago
Reply from American Home Shield
Thanks Gloria. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Jan. 23rd, 2025
Verified Customer
Review Source
Michael
AHS apparently solved the very serious problem in contacting a live person. On line, AHS now has a number (or email) for a phone call back. They promptly called and resolved my issue --- which was determining whether the repair was covered. It was covered, the service was great and very efficient.
1 year ago
Reply from American Home Shield
Thanks Michael. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Jan. 17th, 2025
Verified Customer
Review Source
Christopher
Our experience over the last 15+ years with AHS has been hit or miss. On the negative side, we have had to reject some of their contractors because, for example, one of the contractors truly deserved their 1.4 out of 5.0 Yelp rating. We have had furnace repairs and hot water tank replacement where the workers "jury rigged" a solution that we needed to live with or needed to be corrected in a future visit. In another case, we had to wait for nearly a month for our old (and eventually replaced) refrigerator to be repaired because the first technician completely misdiagnosed the problem. On the positive side however, our last call for our clothes dryer went extremely well. After I placed my request to AHS and then saw who they assigned to service it, I immediately called AHS and they assigned a different company who did a fantastic job. And in fairness, most of the AHS contractors have been ok to good. However, sometimes, it takes more time than we expected for the problems to be resolved.
1 year ago
Reply from American Home Shield
Hi Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Jan. 17th, 2025
Verified Customer
Review Source
Katie N
I have had great service and I’ve had bad service with AHS, we have been customers for 21 years, in the past they were a very trusted company and provided great service, I have had a mixed bag lately. I have had a few unexpected claims. I did have great service last week with an plumber, however we had another plumber over a month ago so had a cracked disposal and it was addressed, so it caused water damage my husband and I will need to repair but the plumber that came out just a few days ago had it diagnosed quickly and a new disposal in about 20-30 minutes. Working still with another claim, the stove went out and they are requiring a rebuild of our stove, have been dealing with this since around Thanksgiving so late November, the appliance repair company they are using for this has been great to work with and we can still use our stovetop but not the oven, it could be worse but it’s challenging.
1 year ago
Reply from American Home Shield
Hi Katie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Jan. 10th, 2025
Verified Customer
Review Source
Mark
Peace of mind. However, there are few options through their customer service. For instance, my refrigerator is currently broken. Is has been broke since November. The company they contract with, Sears Home Service, keeps cancelling and rescheduling the appointment for one month out. The next one is 14 Jan. 2025. I am beyond frustrated. The parts arrived back in November but they keep cancelling. I called and AHS is of no help. I spoke with their "Escalation Department." They said since the parts are here there's nothing they can do. I am very worried Sears will just cancel again. What do I do???
1 year ago
Reply from American Home Shield
Hi Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Jan. 9th, 2025
Verified Customer
Review Source
Heather
The staff that I engage with via the phone are quick to answer the call and help where they can. However, my last experience with an issue resulted in a delay of about 3 days for the technician to visit the home as AHS only had 1 electrical contractor for our area. Once the technician arrived, he was able to correct the issue promptly. Our rates continue to rise (without our agreeing to a higher rate or advance notification of the change).
1 year ago
Reply from American Home Shield
Hi Heather, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.
Dec. 23rd, 2024
Verified Customer
Review Source
Marianne
Claim process is OK, I wish I could order from any appliance vendor I choose, I have had nothing but problems with Lowes. Now in the middle of not one but two claims because of shotty delivery and installation services and GE is now coming out to inspect what I think is a secondary installation issue. They damaged my driveway and compromised my laundry room cabinet. If you are going to award a cash value for an appliance, I should be able to shop where I want.
1 year ago
Reply from American Home Shield
Hi Marianne, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!
Dec. 10th, 2024
Verified Customer
Review Source
Alex Nasjletti
After almost 10 years of service, AHS stepped up to cover repairs on my AC condenser and Boiler work that happened to come one season after another and left a perfectly working system in each case. Very happy we had AHS and they had our back to bring our systems back online in a professional manner. No questions asked.
1 year ago
Reply from American Home Shield
Hi Alex, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!
Dec. 10th, 2024
Verified Customer
Review Source
Stephanie
My needs are met. The app works. I’m able to submit a claim from anywhere and at a time that’s convenient for me (without waiting on hold). Techs are fast and I haven’t had a complaint abt any of the workers who have visited the house
1 year ago
Reply from American Home Shield
Hi Stephanie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.
Dec. 3rd, 2024
Verified Customer
Review Source
Michael
I submitted a repair request on the 18th of November got a repairman to come out and he told me it would take more to repair than replace. Your company was not happy with his results so you sent another company to look at my washer. Took them until the 22 nd of November to look at my washer. They recommended repair vise replacement. on 25th I called your company and you indicated the repair request for parts was not yet submitted. You call the company and then they called me and their parts department has not submitted the request for parts. So as of today 26 November I have been without my washer for 9 days and parts will be requested and it can take up to 10 more business days. To me this is just unacceptable. That is why you get only 3 stars this time.
1 year ago
Reply from American Home Shield
Hi Michael, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Robert
American home shield has been very helpful with our home repairs. You pay a set fee and a contractor comes out to repair and analyze the issue. We have had lots of items repaired and some replaced by American Home Shield . I recommend to all my friends.
1 year ago
Reply from American Home Shield
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Elizabeth
Whenever we have an issue, service person comes out and it's quickly approved. It does take a LONG time to get someone out, but I know that's just due to the service people busy schedules. I have already reccomended 3 friends to sign up for this warrenty in the one month I've lived here :)
1 year ago
Reply from American Home Shield
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 27th, 2024
Verified Customer
Review Source
Meredith
Having American Home shield gives me great peace of mind. I know that they have my back. If something in my house needs repair or tending to. I also appreciate the discounted preventative maintenance that is under the program.
1 year ago
Reply from American Home Shield
Dear Meredith,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Nov. 22nd, 2024
