American Home Shield Reviews

American Home Shield Lack of Customer Support Let me tell you about an incident that occurred this week with American Home Shield (AHS) and its subcontractor Winston Garage Doors. Winston came to our house as a result of a service request we made to AHS concerning our broken garage door. Per AHS request, we had already paid the deductible when Julian, the repairman from Winston Garage Doors, arrived. After looking at our garage door mechanism, Julian commented that although the currently installed garage springs were working, they were old. He then stated that he WOULD NOT REPAIR DOOR MECHANISM without replacing the springs. However, the actual problem that was causing the garage door not to open and close was a broken chain, not a problem with the springs. We explained to Julian that we would like to retain the old springs because if they do eventually break, this would be covered by our AHS policy, and that simply replacing springs that aren't broken would not be covered by the warranty company. We stressed that we needed the garage door to be fixed promptly to enable access to our car. Again, Julian said that he would not do the repair unless we bought new springs, and quoted us a price that included them. He then left our location, advising us to "call me if you change your mind." That same afternoon, we had another garage door company come out to provide a second opinion. They examined the garage door mechanism and told us that the springs were fine and acceptable. However, this was not a company contracted with AHS. Because we did need the door fixed that day (we are seniors with health issues and not prepared to engage in a prolonged dispute), we called Julian and asked him to come back. He did the repair--and changed the springs that were still functional and not in need of replacement. He charged us $1,287 for the repair of the broken chain and installation of new springs. He then submitted the quote/bid to AHS, telling them that the customer wanted an upgrade in the springs. This was untrue; all we wanted was a functioning garage door. We did not want, nor did we ask for, new springs. Of course, AHS would not reimbursed us after the repair was completed, so we called AMS and spoke to Peter the representative at AMS. He said there was nothing he could do. I even had him talk directly with Julian which he did and heard that Julian would not complete the work without their springs. I got back on the phone with Peter and he said there was nothing he could do. There was no customer support, so this practice will go on. Both companies are taking advantage of the customer. I have never had an experience like this before and felt I needed to write this and issue a warning: BEWARE OF Winston Garage Doors. They are SCAMMERS & CHEATERS. Moreover, American Home Shield doesn't seem to mind working with them.

They started off great four years ago, then they changed for the worst! I had standing water under my refrigerator, I called them to send someone out. It took them a week to send someone, all while I'm calling daily to check the status. They finally send someone and that company did nothing said it was a different service request and not appliance (which he was). I called ASH and the poor customer service individuals who clearly read from scripts told me I just had to wait longer!!!! This is terrible service! And why is it called American anything cause nobody who I spoke with was American! I felt like I was not being heard and they did not care about my issue. Oh and not to mention, the price went up drastically from years ago. Needless to say I just cancelled my subsribition cause why have it if it doesnt serve its purpose.