American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Kathy Tucson, AZ

They have always sent technicians when I have a problem with an appliance. It is usually the next day. No questions asked. Sometimes it takes awhile to get the part, but they call when it arrives and come out the next day. The appliances that have needed repairs are older models, so I expect it to take some time to locate the part. The technicians are very good about keeping the area clean before leaving.

4 years ago

Reply from American Home Shield

Hi Kathy,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

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Verified Customer

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Brenda Reddick Ludowici, GA

I have been with American Home Shield for 3 years now, and have only used the warranty about 3 times; however, they are very expedient in processing service requests and assigning service providers. However, I think the annual contract price is a little steep. I have compared American Home Shield's price to other warranty company prices and the other companies provided the same or almost the same services, but the cost is much cheaper. I believe that when they are increasing warranty cost, they should only do it for new customers, not for existing customers. Despite that, I will still remain with American Home Shield, because they do come through.

4 years ago

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Verified Customer

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Eric Wilson Sharon, PA

I have mostly had good experiences using my home warranty. It depends on who is available in the area to fix a particular issue, but the the home warranty people took my feedback to heart and now always send my preferred repair company whenever I have an issue. I have had repairs on my refrigerator, oven, and built-in microwave/speed oven -- most of which are over 10 years old, so some issues are expected. I'm not sure what the actual cost of the repairs would have been without the warranty, so I'm not sure whether I am actually getting a good value, but it's nice not to have to worry about a major appliance needing to be replaced unexpectedly.

4 years ago

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Verified Customer

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Karen Brock Mount Pocono, PA

They are always here when I need them. My stove needed a part that was no longer available & my stove was replaced. I had multiples to choose from or I would've been reimbursed if I purchased one on my own. Every year I save more money than my premium costs me. My husband is not a handy person, this gives great "peace of mind" knowing that my house is protected & I won't have hundreds or thousands of dollars in repair costs. I've been a customer for approximately 16 years & wouldn't be without American Home Shield.

4 years ago

Reply from American Home Shield

Hi Karen,
thank you so much for taking the time to provide feedback about the stove replacement that AHS completed. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

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Verified Customer

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Jose Arizpe San Antonio, TX

Great Coverage....Soon after I submitted my online service request to American Home Shield I received a contact from Appliance 911. I was able to schedule an appointment for the following day. The company who was assigned to us was professional, quick and completed the job outstandingly. Excellent service & excellent customer service. Owner was courteous and professional.

4 years ago

Reply from American Home Shield

Hi Jose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

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Verified Customer

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Rebecca Hyattsville, MD

We've had AHS for most of the past 25 years. Their service has fluctuated during that time but lately has been excellent. It used to be a struggle sometimes to get a contractor to complete a project successfully and AHS was not much help, but lately they've been right on top of it. When one contractor flaked out on us, they promptly replaced them with another one that completed the job quickly.Most of their contractors lately have been excellent.

4 years ago

Reply from American Home Shield

Hi Rebecca,
Your patronage over the past 25 years is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

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Verified Customer

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Judy kaye Schwer Las Vegas, NV

I have used AMERICAN SHIELD two times after buying a townhouse. My rating depends on individual technicians that come to assess the problem. The first technician repaired the refrigerator no problem. The second technician was called for a garbage disposal. The blades were making a horrific noise and he saw some white paint on the black rubber insert and immediately said that there was paint in the garbage disposal that was keeping it from working and wasn’t covered. I had someone else come out and look at it and they actually took the garbage disposal out and it was all rusted on the inside… No paint. The first technician didn’t bother to unhook it or look inside.

4 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

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Verified Customer

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daryle anderson Norfolk, VA

Called them twice about washing machine, once for the a/c unit, once for the refrigerator, once for the garbage disposal and sink, and once for leaking bathroom faucets and in each case service was prompt, the service personnel were courteous (even advised on how to prevent the problem again, what the best products were and what they themselves preferred. Found 14 dollars in my washer and instead of pocketing it returned it to me.) Customer service is as expected for a company that says they're the best. st

4 years ago

Reply from American Home Shield

Hi Daryle,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

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Verified Customer

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Karyn Lilburn, GA

They have been very helpful for me. I have had American Home Shield every since I bought my house. When my stove stopped working around Thanksgiving, they refunded my money since it couldn’t be fixed. My refrigerator was failing recently and the technician knew exactly what was wrong. They replaced my heating system, fixed plumbing issues and more.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

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Verified Customer

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Cathy Cleveland, OH

Availability and always ready to provide service. Wide range of coverage options and levels of service. Replace or repair broken or defective items add work hard to get the repair done right the first time. Have been with AHS for years now and would recommend them to family, friends and anyone who wants to save money on repairs. AHS is a 10 STAR rated company.

4 years ago

Reply from American Home Shield

Hi Cathy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

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Verified Customer

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Autumn Lewiston, ID

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Autumn. Thank you so much for taking time to let us know about your service experience. We are so happy to know how pleased you are with your warranty coverage. We understand how important it is that we provide service our members can count on when needed. Thank you for choosing American Home Shield.

Dec. 20th, 2021

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Verified Customer

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Derek Quinn Roanoke, TX

The technician sent by AHS was able to quickly diagnose the exact problem with the HVAC system as the blower motor. Because they did not have the part in stock, they could not commit how quickly they could complete the repair but they had the unit overnighted from the manufacturer and completed the repair the next day. Kudos to AHS for providing a much needed service-repair as quickly as possible and not make unnecessary repairs. Just received the renewal notice with AHS and this experience has made that decision to renew easy.

4 years ago

Reply from American Home Shield

Hi Derek,
Your feedback regarding your recent experience to have the HVAC system repaired is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 17th, 2021

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Verified Customer

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Frances Watd Burney, CA

I needed a repair and they acted on getting it fixed within days. They referred me to the purchase department and within a day or two they found me a replacement for my oven and hopefully within the same month of break down my new oven will be delivered. The only thing I might fault is it takes at least 21 days to get your reimbursement check. Some insurance co. Deposit it in your Bank account.

5 years ago

Reply from American Home Shield

Good afternoon Frances,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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James

I love my AHS policy. The only thing that keeps AHS from being perfect is that the process of getting a repair done usually follows a particular pattern: the service person comes out and diagnoses the problem, then says they will check in with AHS before they will schedule the repair or order the part or whatever. Then there will be like a week, sometimes two, sometimes three, when nothing happens. Eventually, I will get a note from AHS asking me to review the service I received, usually before the repair has been completed. Then I will call AHS to get an update on the repair, and find out that some technicality kept the repair from being completed. A little back and forth with AHS will ensue, and then I will receive a call from the service company and the repair will be scheduled and completed. This is literally the same process I have gone through with AHS on nearly every repair for 20 years. I'm usually very happy with the service when it's all done, and I'm always grateful that I have an AHS policy. Nowadays, I just remind myself that it's going to be a process before I engage with AHS on a repair, and that helps me to be patient.

5 years ago

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Verified Customer

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Mike

In general I have had no problems with AHS. I understand that they tend to use lower 'quality' providers since they are the ones likely to be willing to accept lower reimbrsements, but I have had only a few instances where I did not want to use their provider or did not like them. I recently found a provider that wanted to charge me more for a job than a second-opinion I obtained, and I went with the second opinion. But, to their credit, AHS did pay me what they would have given their provider for the job. Basically they only pay about $500 for under slab access and they paid me that and I used my own contractor. I've been with AHS for 18 years and have overall been satisfied, as well as saved money.

5 years ago

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Verified Customer

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Shelby

I've only been a member a month when my nozzle behind my washer started leaking water and first scheduled an appointment with someone who repairs washers. I called those people directly and they told me I needed a plumber. I called American Home Shield and they quickly got me an appointment with a plumber instead. There was no waiting, no complications and my faucet was repaired that very same day. I highly recommend American Home Shield for home warranty.

5 years ago

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Verified Customer

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John Peshniak

I went with AHS after doing research. I had to use them recently and I was more than happy on how easy it was to get a technician out. You pay your deductible on line and give you'd issue. A tech called me back the next morning at 07:00. Any doubts were erased immediately. From start to finish I'll be honest I was waiting for hiccup but there was none. I'm not saying I can't wait for another issue but I know what to expect

5 years ago

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Verified Customer

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Debbie Travis

The first contractor they sent out diagnosed my ac wrong, I had my insurance company come out & they diagnosed it correctly. I called Am Home Shield & told them. They sent another contractor out & they diagnosed it correctly. They installed a new ac & furnace. The new contractors were very professional, knowledgeable & friendly. The first contractor was not very knowledgeable or professional.

5 years ago

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Verified Customer

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Michele A Wagoner San Juan Capistrano, CA

THIS COMPANY IS THE VERY BEST. They work with reliable and honest repair people! I've had service techs come to take care of the problem soon after I reported it. I've had coverage with 2 other companies over the last 20 years. Long story short, there was total frustration and much stress whenever something broke in one of my homes. If you needed an air conditioner repaired quickly you were out of luck. They would stall and make you wait. Until you couldn't wait any longer and hired someone. Or telling you stories like someone tampered with it. Ugh!

5 years ago

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Verified Customer

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Susie Coley Hialeah, FL

This is a very good reparable company.love I the service and the work that they give.This company is a company of their word. I plan on keeping us company. I speak highly of this company to other friends and family members.This company stay behind their name and get the job done.Fast and Efficient, Trustworthy, affordable fees.Very patient with the customers. Have very good interest were the companies that they work with and deal with

5 years ago

Reply from American Home Shield

Hi Susie, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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John Doe Beaverton, OR

Excellent. We have been with American Home shield for over 10 years, and they have made multiple repairs. They never bait and switch, or find a way to deny valid claims with fine print or pre-existing conditions...they simply deliver. American home shield has saved us a ton of money on repairs. We cannot imagine owning a home WITHOUT having American Home shield, and our home is barely over 10 years old. Ps we tried 2 major warranty companies prior to AHS, and they were awful, even though highly ranked. AHS is the best of the best! Thank you American Home Shield!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hello John, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Verified Customer

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Reginald B Turner

I have be a member for 18yrs now and I love the service wouid not trade it for nothing world. My refrigerator went out and that was about 30 years old after they came on and said that they couldn't fix it they gave me a voucher for $1,600 to home Depot and now my air conditioner went out and it's pretty old to so we are going to see what they're going to do I'm pretty sure they're going to replace it with a new one and can you pay the $75 deductible and that was it I'm already paid the $75 deductible for the air conditioner and I'll be out on the 20th of July so we'll see.

5 years ago

Reply from American Home Shield

Hi Reginald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 24th, 2020

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Verified Customer

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Anonomous

Overall they cover the basics but their companies may not be as quick in finalizing the fix as a homeowner would like. I literally had a AC issue with prior issues of slow leak of refrigerant that caused issues. The truck shows up after 3 to 4 days of scheduling time with no refrigerant to refill the AC with. They we waited another 3 to 4 days for them to return. Overall, we were about 3 weeks without AC during the summer months. It just seemed not appropriate and finally got tired of paying for the refrigerant cost when they could not find the leak and at our cost replaced the AC. Not real happy about how it all was handled and their policy of only providing 10 pounds of refrigerant where we paid the rest and the situation kept happening. Because it was now working they provided no support on the replacement.

5 years ago

Reply from American Home Shield

Hi,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Greg & Jill Upchurch Pinson, AL

Professional, Friendly, Courteous. Excellent customer service. We have been with AHS for several years and wouldn't think of NOT having them as a provider. We were even notified by the contracted service agent that they were able to service our A/C earlier than our scheduled appointment! AHS has always provided high quality professionals for any issues we've had. Thank you AHS!

5 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Tony & Rose Hellertown, PA

We have checks and balances ......no one is perfect in this life......they do what is required of them.....and then some......we have been very lucky to have them ........we appreciate it when they tell you your appliance has had it..........and fixed those that are still viable......so yes 5 stars .....if you have any problem they will try to make it right ....that's just our experience with the individuals sent to us......

5 years ago

Reply from American Home Shield

Hi Tony & Rose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Palmira Pacheco San Antonio, TX

The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maintaintence company had come the day before, we call them Back and they found an other problem. We had them fix it and it worked well again. When it was time to purchase a new unit, we did nit call Home Shield, we had our Maintence Co. do the work.

5 years ago

Reply from American Home Shield

Hi Pamira,
Thank you for providing us with insight on your experience to have the air conditioner repaired.

Jun. 7th, 2020

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Verified Customer

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Jody S - From Iowa

We've had them for 4 years, the few times we've had to call them for help, they were very friendly on the phone, told us who would be calling for a service call and when they would be calling us to coonfirm. Both service calls were handled by companies that have good local reputations, so I was glad to see that. One of the calls turned into a total water heater replacement. The new unit was installed 2 days later, with a small out of pocket expense. I am very satisfied with American Home Shield.

5 years ago

Reply from American Home Shield

Good afternoon Jody,
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Tracy Rinehimer

I was so skeptical about buying a home warranty but after talking with them- and asking tons of questions - I purchased a plan. We have not been let done for 1 second! Immediate response to our service calls and even faster response time from the contractors! All our needs were met way over our expectations and we would recommend AHS to all our friends and family!

5 years ago

Reply from American Home Shield

Good afternoon Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Kay Scheidegger

I have used AHS for a year now. In that time, we have had plumbing and electrical issues resolved quickly and efficiently. When our 21-year-old refrigerator compressor was dying, we received a NEW refrigerator. Granted, that took a few weeks, but that was an issue with Sears, not with AHS. I happily renewed for another year, because it's peace of mind for us seniors in older homes!

5 years ago

Reply from American Home Shield

Good morning,
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!

May. 18th, 2020

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Verified Customer

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Will

The repairman was great! He was on time and practiced social distancing in our home. He was very kind and repaired what was needed repairing. The only issues I had with the entire situation was the initial contact with AHS office. I was placed on hold once for a long time and I eventually hung up the call. The next morning I was able to get through to an operator relatively easy.

5 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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BRYAN SCOTT Tucson, AZ

reliable, professional! I was very surprised that AHS was more concerned about my repair than I understood the issued was. I did not understand how serious my leaking water heater really was. I viewed my problem as a level 4 but AHS rightly understood I really has a level 10 emergency repair. AHS had the water heater replaced in less than 24 hrs.

5 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Johnny Wise Jr.

American Home shield always delivers in a timely manner. The techs that were sent to my home in the past has always been very professional. After identifying the problem or problems, the issue is always explained throughly to me. Lastly, once the work is complete, the technician always share best practices in order to take care of the repaired equipment. Thanks

5 years ago

Reply from American Home Shield

Hi Johnny,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Dominique Maddux-Jackson

I think the service was great and they were really quick and helpful. The only downside was I have a tankless water heater. The first company that was dispatched to help, does not work on tankless water heaters. So, I then had to wait until a second company was able to come out, so us not being able to stay in our home was extended by a day or two. I think that if having a tankless water heater makes a difference, customer service reps should ask that before determining what company to reach out to for the client. That way everyone is saved some time. The customers, like myself, may not know that this make a difference and that not everyone works on tankless water hearters. Otherwise, everything was great and every one was super friendly and helpful!

5 years ago

Reply from American Home Shield

Hi Dominique,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Mar. 23rd, 2020

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Verified Customer

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Ms. Barr

Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.

5 years ago

Reply from American Home Shield

Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Michael Weaver

My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.

5 years ago

Reply from American Home Shield

Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Cherish

I like American Home shield because of its simplicity and responsive customer service representative.

3 weeks ago

Reply from American Home Shield

Hi Cherish,
We’re pleased to hear you’re satisfied with our home warranty service. Thank you for trusting us with your home repairs!

Regards,
Victoria M.

Jan. 13th, 2026

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Katie

American home shield has been trying for me for the past two years now I like their roof repair service

3 weeks ago

Reply from American Home Shield

Hi Katie,
Thank you so much for your 5‑star review! We’re glad to hear we’ve been able to support you over the past two years and that you’re happy with our roof repair service. We truly appreciate your trust in American Home Shield.

Regards,
Victoria M.

Jan. 13th, 2026

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Verified Customer

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Stella

It was a gift, but having to contact American Home Shield I found them to be very helpful.

2 months ago

Reply from American Home Shield

Hi Stella,
We’re happy to hear that the AHS home warranty has been a valuable asset for your home, and we hope to continue helping you with your home repairs for many years to come!

Best,
Victoria M.

Nov. 26th, 2025

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Verified Customer

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Colleen

I am so thankful I switched to (AHS). Best decision I’ve ever made in home warranty.

2 months ago

Reply from American Home Shield

Wow, Colleen—your review truly made our day! We’re grateful for the opportunity to partner with you on your home repairs. Thank you for being a valued AHS member.

Best,
Victoria M.

Nov. 21st, 2025

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Verified Customer

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Reggie

I always thought that if any appliance or product that needed repaired I thought you guys were to take care of it but in my case it wasn't which I had to purchase another fridge.

3 months ago

Reply from American Home Shield

Hi Reggie,
Thank you for sharing your feedback with us. If a covered item is malfunctioning due to normal wear and tear, we would proceed with repairing the item under your warranty.
At your earliest convenience, please email us at socialmedia@ahs.com, and we’ll be happy to review your claim and coverage with you. Thank you!

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Elena

Process for my dryer repair went smooth and fast, was fixed within 2-3 days Great Job American Home Shield.

3 months ago

Reply from American Home Shield

Hi Elena,
We're happy to hear that your dryer repair went smoothly! Thank you for the positive feedback—we truly appreciate it and look forward to serving you again.

Best regards,
Victoria M.

Nov. 6th, 2025

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Chadli Pittman

If I could give this company negative stars I would -- it honestly feels like i've been scammed. I've been paying AHS for 2 years without incident, yet of course, when the time comes, there is an excuse as to why they cant be helpful, and nobody really seems to care. I have been living (in the winter months) without hot water for almost 3 weeks now, despite a water heater replacement being one of the things that the Company clearly outlines as a covered service. Once you pay the required service fee, you are assigned one of the AHS partner companies to come assess and complete the repairs. Well, of course, AHS chooses partners who complete the work for the cheapest because they are illegitimate. My "partner" company doesnt have a valid website, and the phone number goes to a cell phone. The repair man told me he would come on the monday after my heater broke, he didnt show up until wednesday: strike 1. Then, on wednesday, he showed up (2 hours past the rescheduled time he texted to say he would arrive), spent 15 minutes in my home, and told me my water heater was broken and that i would need a brand new one. Cool? No. For some reason, after that, he never sent AHS the assessment, and has ghosted both me and AHS since (for almost 2 full weeks now). AHS is saying there is nothing they can do since they assigned the work to him in their system, and that I just need to wait until we can reach him for his assessment. So basically I'm playing a waiting game, in December, without anything but ice cold water in my home. They made sure to process my monthly fee as I've been waiting, though. Absolutely awful, i wouldnt recommend them if they were the last warranty provider on earth.

2 months ago

Reply from American Home Shield

Hello Chadli Pittman,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we understand you you had a water heater malfunction. The pro assigned was causing delays with the diagnosis not being submitted and AHS not being able to contact them. We see the executive relations agent was assigned to your case and you will be helped by them on this particular work order for the water heater. If you ever need AHS please reach out to us using the email address socialmedia@ahs.com. Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Dec. 2nd, 2025

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Verified Customer

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Rebecca

All we get is the runaround. Washer never got fixed from March work order and we are still trying to get our AC fixed that’s been out for about 2 months now. Out of all the vendors they have sent out only ONE was decent. The rest seem to “bandage” a lot, or at least the vendors say AHS tells them to and don’t really fix or replace anything. Would not recommend!

4 months ago

Reply from American Home Shield

Hello Rebecca,

Thank you for reaching out to us. We appreciate you contacting us regarding your experience with AHS. If you are still having issues with the AHS claim please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 11th, 2025

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Verified Customer

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Raj

I've had a couple of issues with my heater and AC, but thankfully, both problems were resolved! I'm very happy with the service I received!

5 months ago

Reply from American Home Shield

Hello Raj,

Thank you for reaching out to us. We appreciate you taking the time to let us know You are satisfied with AHS service. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Sep. 3rd, 2025

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Verified Customer

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Larry

Phone communication was fine and accomodating but I felt the decision making and repair analysis time was a little slow. Still the issue was taken care of eventually.

5 months ago

Reply from American Home Shield

Hello Larry,

Thank you for reaching out to us. We appreciate you taking the time to let us know where AHS is doing great and where AHS can strive to improve. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 27th, 2025

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Verified Customer

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Mary

I had my first service call in a year, plumber, diagnosed and repaired my problem in a very timely manner.. tech was helpful and a very nice, thoughtful young man..

7 months ago

Reply from American Home Shield

Hello Mary, We are glad you had a great experience using AHS. We love to hear theta the contractor we sent to your location was was helpful and a very nice, thoughtful young man that fixed the issue in a timely manner. AHS loves their customers and we find the best qualified professionals to send to your home. Thank you so much again for the positive feedback.

Best Regards,

Timari H.

American Home Shield

Jun. 18th, 2025

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Verified Customer

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Nakisha

Even though the price has gone up over the years, the added services has made it worth while. Being able to video talk with a professional has been such a welcome change. Customer service has always been wonderful.

7 months ago

Reply from American Home Shield

Hello Nakisha,

Thank you for contacting best company and providing such wonderful and positive feedback. We appreciate you for taking the time to contact us and inform us of your experience with AHS. We are glad AHS was able to meet your expectations with services and to know AHS was money well spent. If you need us for anything please feel free to reach out to us again at bestco@ahs.com.
Best Regards,

Timari H.

American Home Shield

Jun. 18th, 2025

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Verified Customer

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Raul

So far, we have used AHS three times, once for a refrigerator problem, once for a dryer problem and once for an HVAC issue.. All issues resolved. I recommend AHS to anyone considering a home warranty company.

11 months ago

Reply from American Home Shield

Hi Raul, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Mar. 6th, 2025

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Verified Customer

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k Baker

I would have given a 10 rating if not for previous service calls to address a water leakage issue with our refrigerator. The flooring in the area around the frigerator suffered extreme water damage. It was such a dissapointment that it took numerous service calls to get the issue resolve.

11 months ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 19th, 2025

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Verified Customer

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James

Great service totally met our needs no questions asked and they were very helpful. All the service technicians and all the people that installed our refrigerator and our dishwasher was a great overall experience.

11 months ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 18th, 2025

American Home Shield Reviews