American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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John Doe Beaverton, OR

Excellent. We have been with American Home shield for over 10 years, and they have made multiple repairs. They never bait and switch, or find a way to deny valid claims with fine print or pre-existing conditions...they simply deliver. American home shield has saved us a ton of money on repairs. We cannot imagine owning a home WITHOUT having American Home shield, and our home is barely over 10 years old. Ps we tried 2 major warranty companies prior to AHS, and they were awful, even though highly ranked. AHS is the best of the best! Thank you American Home Shield!

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hello John, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Verified Customer

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Reginald B Turner

I have be a member for 18yrs now and I love the service wouid not trade it for nothing world. My refrigerator went out and that was about 30 years old after they came on and said that they couldn't fix it they gave me a voucher for $1,600 to home Depot and now my air conditioner went out and it's pretty old to so we are going to see what they're going to do I'm pretty sure they're going to replace it with a new one and can you pay the $75 deductible and that was it I'm already paid the $75 deductible for the air conditioner and I'll be out on the 20th of July so we'll see.

5 years ago

Reply from American Home Shield

Hi Reginald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 24th, 2020

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Verified Customer

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Anonomous

Overall they cover the basics but their companies may not be as quick in finalizing the fix as a homeowner would like. I literally had a AC issue with prior issues of slow leak of refrigerant that caused issues. The truck shows up after 3 to 4 days of scheduling time with no refrigerant to refill the AC with. They we waited another 3 to 4 days for them to return. Overall, we were about 3 weeks without AC during the summer months. It just seemed not appropriate and finally got tired of paying for the refrigerant cost when they could not find the leak and at our cost replaced the AC. Not real happy about how it all was handled and their policy of only providing 10 pounds of refrigerant where we paid the rest and the situation kept happening. Because it was now working they provided no support on the replacement.

5 years ago

Reply from American Home Shield

Hi,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Greg & Jill Upchurch Pinson, AL

Professional, Friendly, Courteous. Excellent customer service. We have been with AHS for several years and wouldn't think of NOT having them as a provider. We were even notified by the contracted service agent that they were able to service our A/C earlier than our scheduled appointment! AHS has always provided high quality professionals for any issues we've had. Thank you AHS!

5 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Tony & Rose Hellertown, PA

We have checks and balances ......no one is perfect in this life......they do what is required of them.....and then some......we have been very lucky to have them ........we appreciate it when they tell you your appliance has had it..........and fixed those that are still viable......so yes 5 stars .....if you have any problem they will try to make it right ....that's just our experience with the individuals sent to us......

5 years ago

Reply from American Home Shield

Hi Tony & Rose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Palmira Pacheco San Antonio, TX

The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maintaintence company had come the day before, we call them Back and they found an other problem. We had them fix it and it worked well again. When it was time to purchase a new unit, we did nit call Home Shield, we had our Maintence Co. do the work.

5 years ago

Reply from American Home Shield

Hi Pamira,
Thank you for providing us with insight on your experience to have the air conditioner repaired.

Jun. 7th, 2020

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Verified Customer

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Jody S - From Iowa

We've had them for 4 years, the few times we've had to call them for help, they were very friendly on the phone, told us who would be calling for a service call and when they would be calling us to coonfirm. Both service calls were handled by companies that have good local reputations, so I was glad to see that. One of the calls turned into a total water heater replacement. The new unit was installed 2 days later, with a small out of pocket expense. I am very satisfied with American Home Shield.

5 years ago

Reply from American Home Shield

Good afternoon Jody,
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Tracy Rinehimer

I was so skeptical about buying a home warranty but after talking with them- and asking tons of questions - I purchased a plan. We have not been let done for 1 second! Immediate response to our service calls and even faster response time from the contractors! All our needs were met way over our expectations and we would recommend AHS to all our friends and family!

5 years ago

Reply from American Home Shield

Good afternoon Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Kay Scheidegger

I have used AHS for a year now. In that time, we have had plumbing and electrical issues resolved quickly and efficiently. When our 21-year-old refrigerator compressor was dying, we received a NEW refrigerator. Granted, that took a few weeks, but that was an issue with Sears, not with AHS. I happily renewed for another year, because it's peace of mind for us seniors in older homes!

5 years ago

Reply from American Home Shield

Good morning,
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!

May. 18th, 2020

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Verified Customer

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Will

The repairman was great! He was on time and practiced social distancing in our home. He was very kind and repaired what was needed repairing. The only issues I had with the entire situation was the initial contact with AHS office. I was placed on hold once for a long time and I eventually hung up the call. The next morning I was able to get through to an operator relatively easy.

5 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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BRYAN SCOTT Tucson, AZ

reliable, professional! I was very surprised that AHS was more concerned about my repair than I understood the issued was. I did not understand how serious my leaking water heater really was. I viewed my problem as a level 4 but AHS rightly understood I really has a level 10 emergency repair. AHS had the water heater replaced in less than 24 hrs.

5 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Johnny Wise Jr.

American Home shield always delivers in a timely manner. The techs that were sent to my home in the past has always been very professional. After identifying the problem or problems, the issue is always explained throughly to me. Lastly, once the work is complete, the technician always share best practices in order to take care of the repaired equipment. Thanks

5 years ago

Reply from American Home Shield

Hi Johnny,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Dominique Maddux-Jackson

I think the service was great and they were really quick and helpful. The only downside was I have a tankless water heater. The first company that was dispatched to help, does not work on tankless water heaters. So, I then had to wait until a second company was able to come out, so us not being able to stay in our home was extended by a day or two. I think that if having a tankless water heater makes a difference, customer service reps should ask that before determining what company to reach out to for the client. That way everyone is saved some time. The customers, like myself, may not know that this make a difference and that not everyone works on tankless water hearters. Otherwise, everything was great and every one was super friendly and helpful!

6 years ago

Reply from American Home Shield

Hi Dominique,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Mar. 23rd, 2020

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Verified Customer

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Ms. Barr

Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.

6 years ago

Reply from American Home Shield

Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Michael Weaver

My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.

6 years ago

Reply from American Home Shield

Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Burl

The over all Coverage and Price options that I had to pick from. I have used the coverage much but when I have the service has been great.

4 months ago

Reply from American Home Shield

Hello Burl,

Thank you for taking the time to send us a review of your experience with AHS. We value and appreciate your feedback. After reading your message we see you are happy and satisfied with the service from AHS . Thank you for being apart of AHS.

Best regards,
Timari H.
Social media

Nov. 10th, 2025

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Verified Customer

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Michael

Excellent warranty company haven’t had any issues with them claim process was easy and turn around time was faster than I expected.

4 months ago

Reply from American Home Shield

Michael, we're thrilled to hear that we exceeded your expectations! We look forward to supporting your home repair needs for many years to come.

Best regards,
Victoria M.

Nov. 10th, 2025

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Verified Customer

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Ruth

The project was not completely covered and no detail or explanation was given without my prodding AHS and the plumber. Also, the work was not been inspected yet.

4 months ago

Reply from American Home Shield

Thank you, Ruth! We appreciate your review. We value our customers and appreciate the time you took to share your experience. Regarding details of what was not covered you should have received email of the non-covered items because you would have had to accept the non-covered cost before the company would receive with any covered repairs. Please contact us at (888) 429-8247 with any additional concerns. American Home Shield.

Nov. 6th, 2025

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Verified Customer

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Luis

Great response and customer service. Repair man showed up prepared and ready to do the job. He was fast, clean and efficient and professional.

5 months ago

Reply from American Home Shield

Thank you, Luis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Nov. 6th, 2025

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Verified Customer

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Erik

We had 2 issues at the same time. Garbage disposal and washer. And both were handled in a timely and professional manner. Couldn’t be happier.

5 months ago

Reply from American Home Shield

Thank you, Erik! We appreciate your review. We value our customers and appreciate the time you took to share your experience. It is our goal to handle your claims within a timely manner and glad to know that you are happy with the repairs. American Home Shield!

Nov. 6th, 2025

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Verified Customer

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Annmarie

While the contractors I have recently used have done a good job the wait time between requesting service and having the work done is unacceptable. In my last 2 work requests I have waited 7-10 days to have work completed.

5 months ago

Reply from American Home Shield

Thank you, Annmarie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Kim

Nov. 6th, 2025

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Verified Customer

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Penelope

Care about people's needs. Soon to set appointments. Contractors are great about getting things taken cre of immediate

5 months ago

Reply from American Home Shield

Thank you for choosing us! We truly value your feedback and appreciate your business. We're glad to hear you've been satisfied with our service. If there's anything else we can assist you with, please don't hesitate to reach out.

Warm regards,

Kim

Nov. 6th, 2025

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Verified Customer

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Julia

It is of great relief to know that if something fails in your home, you have assistance in getting it fixed without panicking over the costs. Well done

5 months ago

Reply from American Home Shield

Julia,
Thank you for your kind words and for sharing your experience! We're so glad to hear that your AHS home warranty has brought you peace of mind when unexpected repairs arise. We look forward to continuing to support you for many years to come.

Best regards,
Victoria M.

Nov. 6th, 2025

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Verified Customer

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Reno

The vendor that was assigned to fix our appliance wasn't very convenient. The first service call took 5 days to get. Then after they had to order the parts, the parts arrived and when they scheduled a return visit it was 10 days out after receiving the part. Poor service

6 months ago

Reply from American Home Shield

Hello Reno,

Thank you for reaching out to us. We are happy you reached out to us regarding your experience with AHS. We apologize the work was not completed in a timely manner. If the you have an issue with this work order or another work order please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.
Best regards,

Timari H.

American home shield

Sep. 24th, 2025

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Verified Customer

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Denine

Nice to have coverage on large appliances but sometimes difficult to get a reliable company to compete the work. Sometimes it takes multiple service calls before an item is repaired.

7 months ago

Reply from American Home Shield

Hello Denine,

Thank you for reaching out to us. We appreciate you taking the time to let us know Where AHS can improve and where they are doing well. AHS strives to make their customers happy. If you need anything please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Aug. 15th, 2025

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Laurie A Larkin

5 months ago Edited October 23, 2025

Reply from American Home Shield

Your feedback is more than appreciated! We hope you continue to enjoy your AHS home warranty and the coverage we provide. Thank you!

Jan. 25th, 2023

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Verified Customer

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John

I don't think I should pay more than I'm already paying on the monthly basis when something breaks down you all need to pay not the customer more than he's already paying and I mean on a monthly basis and the service fee that's all the customer should pay!

8 months ago

Reply from American Home Shield

Hello John, Thank you for taking the time to reach out to us and express your thoughts on what customers of AHS should be responsible in paying. We appreciate the feedback. We will take this into consideration to be better. If you need best company again please reach out to us using our email address, which is socialmedia@ahs.com. Thank you for your business.

Best regards,

Timari H.

American home shield

Jul. 7th, 2025

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Verified Customer

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Sondra

Pro: I like the quick response and the ease of filing a claim. I like that I can pay the membership monthly not yearly. Con: Companies that AHS send out are not always honest. One such who was giving a free review told me that my A/C was leaking freon and I needed to file a claim. After doing so the next company said I did not have a leak. AHS would return their fee. When an items needs to be replaced 30 days to make a decision would be better than 20 days.

1 year ago

Reply from American Home Shield

Hi Sondra, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.

Sincerely,

Mariah

Mar. 24th, 2025

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Verified Customer

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Slajko

I like the fact that I call AHS and they assign a vendor. The service charge is okay. Sometimes there is miscommunication problems between AHS and the vendor and this can hold up the ordering of parts or the approval of repair.

1 year ago

Reply from American Home Shield

We're thrilled to hear that you were satisfied with our services. We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,
Stacy

Feb. 27th, 2025

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Verified Customer

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Roxane

When I contacted American Home Shield due to no heat I was given only 1 contractor's name. That contractor was not available for almost a week. With no heat and frigid temperatures, it was imperative that I couldn't wait. The next contractor was Jay Jay Mechncal and they did a quick turnaround with replacing the furnace and had excellent customer service.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 21st, 2025

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Verified Customer

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Tyrone

We’ve requested the same professional technician every time because since our first service with him he was amazing professional quick quiet & clean..?I’m so embarrassed that I can’t remember his name but again he’s a awesome technician

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Rigoberto

American Home Shield allowed me to get a second opinion on my furnance repair. This allowed for the second opinion to be able to fix the furnance. They listen to us regarding how bad the first contractor was and did not hesitate to send another contractor.

1 year ago

Reply from American Home Shield

It’s because of members like you that we continue to improve as a business. Please feel free to call on us again when you need us.

Thanks again,
Stacy

Feb. 19th, 2025

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Verified Customer

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Gwendolyn

I have been satisfied with the service providers that AHS has referred me to. What concerns me that the cost of the monthly premium has gone up A LOT!!! I have been an AHS customer for over 25 years so I now how much the premium has increased. Furthermore, the service call has increased A LOT too to now $108 just for AHS to do the service request!! Theses increases have made it almost too high for me to continue with AHS. I am a 75 year old senior on a fixed income.

1 year ago

Reply from American Home Shield

On behalf of American Home Shield, I would like to thank you for choosing us as your warranty provider. Your feedback is appreciated. We’ll be here when you need us. Have an amazing week.

Sincerely,
Stacy

Feb. 18th, 2025

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Verified Customer

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Jasmin

I've been very pleased with AHS. Prompt and reliable. Customer service reps are excellent and eager to be of service, even during the most trying of times. I do highly recommend AHS for anyone thinking of getting a home warranty.

1 year ago

Reply from American Home Shield

We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Srinivasu

I like the convenience of filing service request. Like the tracking and asking the feedback how the vendor did it. I found some times some of the service companies does not do service but try to avoid service. Which as a customer I feel AHS is behind it. I also came across some companies charging too much on customer as well as AHS. You as company should help the customer when a customer is getting charged exubarent price.

1 year ago

Reply from American Home Shield

We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,
Stacy

Feb. 12th, 2025

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Verified Customer

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Edith

I am customer for about 4-5 months. I have had to call for service, ie plumbing. Service was scheduled in reasonable time within few days. Plumber sent out on time, could not stop leak after tighten valve (?) so he changed the faucet. The leak was fixed.

1 year ago

Reply from American Home Shield

Thanks Edith. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Roberto

Everytime I have had these minor issues, the claim was completed and no questions asked. I always wonder when I have something major that cannot be fixed, if the company will honor their commitment and replace the item... The only problem I have had so far is that I opened a claim that was NOT covered because it was out of my house (plumbing, but outside, is NOT covered) and they still wanted to keep my $125 copay... which was absurd.

1 year ago

Reply from American Home Shield

Thanks Roberto We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Lisa

It was very easy to schedule service. The technician came to the appointment on time and was able to quickly resolve the issue. He explained what the issue was and I will be able to take care of the problem myself if it happens again. One on the bolts used to secure the handle on the toilet tank was loose.

1 year ago

Reply from American Home Shield

Thanks Lisa. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 30th, 2025

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Verified Customer

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Linda

Your company used to give its customers the highest quality service. Now there seems to be a denial and negative policy in place when it comes to repairs and replacements. My daughter cancelled her membership I was about to do the same except for a helpful and supportive representative named Gabs who went the extra mile to address my concerns and actually help me and my daughter to renew both of our memberships. We were promised two $100 Amazon gift certificates for keeping our memberships - which we were informed of after we gave our payment info. Many thanks for your generous offer and kindness. Please do uphold your much appreciated customer support and excellent level of commitment. Thank you 🙏

1 year ago

Reply from American Home Shield

Hi Linda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 29th, 2025

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Verified Customer

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Ashlea

My garage broke and AHS had a companies assigned to fix our garage asap. The company came out and immediately replaced everything and now we are back in business. Great service! I have family member who told me about AHS and stated they have had the same great experiences. I am sorry glad I changed from my last warranty to AHS.

1 year ago

Reply from American Home Shield

Hi Ashlea,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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JJ

American Home Shield has been the best investment we’ve made for our home. They respond quickly and so do their contractors. We’ve used them for our dryer, bath fan, bathtub faucet, garage door and dishwasher. We’ve been happy every time.

1 year ago

Reply from American Home Shield

Hi JJ,
Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.

Jan. 28th, 2025

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Verified Customer

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Cynthia

American home shield has been very prompt in dispatching service requests. I have been very satisfied with most of the work that has been done. I did have some plumbing issues that were not completely resolved, but the item is usable. I’m very happy to have this coverage due to the age of my house.

1 year ago

Reply from American Home Shield

Hi Cynthia,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Rahul

One of the most popular and customer-oriented service providers. They provide a wide variety of different types of services with affordable plans. The customer service, order placing is most simple and accessible. Every service I received an is most satisfactory

1 year ago

Reply from American Home Shield

Hi Rahul,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Cindy

I enjoyed that they got right on the call to get someone out to fix my refrigerator. I believe that they worked as fast as they could to have them come back out which I thought took a little too long over a week. American home shield did exactly what the advertise if they couldn’t fix it they replaced it. Amazing thank you

1 year ago

Reply from American Home Shield

Hi Cindy,
We appreciate your feedback and will continue to provide you with prompt and professional service.
Thank you,

Jan. 23rd, 2025

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Verified Customer

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Leonard

The process of filing a claim is very simple. The response time was good, but it took a week to get a service technician to home, and another two weeks to receive the replacement dishwasher. The technicians installing the dishwasher did not clean up after themselves as others have done. We are pleased with the overall process but would like to see improvement in response time.

1 year ago

Reply from American Home Shield

Thanks Leonard. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 23rd, 2025

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Verified Customer

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Gloria

ASH makes setting up a claim a breeze. Their representatives are professional and courteous. They are also quick to send out repair teams that are experienced in their field. I am very pleased with how I was treated and how my issue was resolved quickly.

1 year ago

Reply from American Home Shield

Thanks Gloria. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 23rd, 2025

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Verified Customer

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Michael

AHS apparently solved the very serious problem in contacting a live person. On line, AHS now has a number (or email) for a phone call back. They promptly called and resolved my issue --- which was determining whether the repair was covered. It was covered, the service was great and very efficient.

1 year ago

Reply from American Home Shield

Thanks Michael. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 17th, 2025

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Verified Customer

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Christopher

Our experience over the last 15+ years with AHS has been hit or miss. On the negative side, we have had to reject some of their contractors because, for example, one of the contractors truly deserved their 1.4 out of 5.0 Yelp rating. We have had furnace repairs and hot water tank replacement where the workers "jury rigged" a solution that we needed to live with or needed to be corrected in a future visit. In another case, we had to wait for nearly a month for our old (and eventually replaced) refrigerator to be repaired because the first technician completely misdiagnosed the problem. On the positive side however, our last call for our clothes dryer went extremely well. After I placed my request to AHS and then saw who they assigned to service it, I immediately called AHS and they assigned a different company who did a fantastic job. And in fairness, most of the AHS contractors have been ok to good. However, sometimes, it takes more time than we expected for the problems to be resolved.

1 year ago

Reply from American Home Shield

Hi Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 17th, 2025

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Verified Customer

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Katie N

I have had great service and I’ve had bad service with AHS, we have been customers for 21 years, in the past they were a very trusted company and provided great service, I have had a mixed bag lately. I have had a few unexpected claims. I did have great service last week with an plumber, however we had another plumber over a month ago so had a cracked disposal and it was addressed, so it caused water damage my husband and I will need to repair but the plumber that came out just a few days ago had it diagnosed quickly and a new disposal in about 20-30 minutes. Working still with another claim, the stove went out and they are requiring a rebuild of our stove, have been dealing with this since around Thanksgiving so late November, the appliance repair company they are using for this has been great to work with and we can still use our stovetop but not the oven, it could be worse but it’s challenging.

1 year ago

Reply from American Home Shield

Hi Katie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 10th, 2025

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Verified Customer

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Mark

Peace of mind. However, there are few options through their customer service. For instance, my refrigerator is currently broken. Is has been broke since November. The company they contract with, Sears Home Service, keeps cancelling and rescheduling the appointment for one month out. The next one is 14 Jan. 2025. I am beyond frustrated. The parts arrived back in November but they keep cancelling. I called and AHS is of no help. I spoke with their "Escalation Department." They said since the parts are here there's nothing they can do. I am very worried Sears will just cancel again. What do I do???

1 year ago

Reply from American Home Shield

Hi Mark, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jan. 9th, 2025

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