American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Daniel Port Saint Lucie, FL

I have used AHS for 8 years and the experience is almost always great. Either a problem is resolved or the appliance is replaced. I love not having to figure out a company to call for any issue. I have recommended them to friends that can afford a monthly fee.

2 years ago

Reply from American Home Shield

Dear Daniel, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Ricky Knightdale, NC

From the time the service technician left my home I waited 4 days and no response foe AHS I called on the afternoon of the 4th day and within 10 minutes AHS sent an email informing me that they would be replacing my range and gave me numerous options within 15 minutes my new range was ordered.

2 years ago

Reply from American Home Shield

Dear Ricky, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Beverly Bradshaw-Reid Atlanta, GA

For the most part, I’m pretty impressed with AHS. There have been a couple of times I have not been happy with the results, But not so many that I would think about dropping the service. Again, I’m happy overall and they come through for me more often than not.

2 years ago

Reply from American Home Shield

Dear Beverly, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Mary Tampa, FL

I’m impressed by their relatively quick service when I have called regarding an appliance not working. That being said, I was recently told disappointed with their response when my air conditioning was not working & told that I would have a 5-day wait for a technician. For living in the state of Florida, I find that unacceptable due to the extreme temperatures that we have been having this year. I hope that you will consider hiring more employees so this situation can be handled.

2 years ago

Reply from American Home Shield

Mary, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Lisa Sequim, WA

We recently had to have our heating/cooling system replaced. We’re very pleased with the contractor that was assigned to us through American home shield. They were prompt professional and polite! Very happy with her decision to have AHS coverage! They really came through!

2 years ago

Reply from American Home Shield

Lisa, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Donishia Las Vegas, NV

A/C went out just as temperatures were reaching 100°. They sent someone out very quickly to assess and fix the problem. It turned out to be a bigger problem then originally stated, but they came right back to reassess and fix the problem. It’s better to have AHS and not need it, than need and not have it.

2 years ago

Reply from American Home Shield

Donishia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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Julie Dallas, TX

We have had American Home Shield on 3 homes now, first house never needed them, second house used them once and current house we used it 3 time.. great response time and great sub contractors.. we will keep them, it is well worth it!!

2 years ago

Reply from American Home Shield

Dear Julie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jul. 13th, 2023

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Verified Customer

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shawn burton

I really like that AMS responds promptly once a service request is placed. However, Their resolution process is very poor. We have the platinum plan and we put in a serice request over a year ago to repair the ice maker and water dispenser on our Samsung refrigerator. In 2022 3 different repairmen and plumber were dispatched and no one could repair it. After several months, we then called and spoke with a customer service representative and he asked if he could sent out another repairmen one last time. We agreed, the repairman came out and it was not repaired. We recently placed a 5th service request to fix ice maker and water dispenser June 2023. A repairman came and said it was the fan. He replaced it but needless to say, it did not fix the problem. We contacted the service contractor and they are now ordering a part. It's been over a year AHS!!

2 years ago

Reply from American Home Shield

Shawn, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 6th, 2023

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Verified Customer

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Robert Rountree Austin, TX

I have had two great experiences with AHS recently on a roof leak and a air conditioner issue, both contractors were very competent, professional and responsive (5 stars for these contractors). AHS had a challenging time with the contractor assigned to my refrigerator failure, but ultimately came through. I believe they are worth the money.

2 years ago

Reply from American Home Shield

Dear Robert, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Wallace Commerce City, CO

I don't like the rise in premiums. I started at 48.99 a month and now pay 76.99. Overall, I do believe it is a benefit and the AHS has approved every claim I have made. There was one claim where the item was repaired and broke down shortly after it was repaired. It was the third time it had been repaired and I chose to not file another claim. The GE contractor was below average at best.

2 years ago

Reply from American Home Shield

Dear Wallace, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 6th, 2023

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Verified Customer

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Patricia Tate-Camacho Pittsburg, CA

I am a first time homeowner. So far América Home Shield has assisted me with replacing a dishwasher. In order to install the dishwasher that I preferred, I needed to spend money but not nearly as much as I would have spent without my AHS warranty plan. I will renew my home warranty plan for the next year.

2 years ago

Reply from American Home Shield

Patricia, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Kimbrelee Austin, TX

I’m not satisfied to find out that the compressor that was replaced 7 months ago has already become the issue for my central AC unit to stop working during the Texas heat wave in June. I researched this part to find out that MANY customers have experienced the same issue. Mind you, I had to wait on this part for several weeks during a cold snap, during which time I had to resort to using hazardous space heaters. Moving forward, I fully expect that this gets rectified and American Shield/American Air use quality parts from reputable manufacturers. I pay for quality service and I expect quality products.

2 years ago

Reply from American Home Shield

Kimbrelee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Amy Henry Irvine, CA

We had American Home Shield for one year after the purchase of our home. The good: when I made a service request, they scheduled someone promptly and the technicians generally were good. The bad: the deductibles are high enough to really make you think twice about calling. When we had a microwave that needed replacing, we got stuck in the transition from service to appliance purchasing and it took three long phone calls, each on hold for 30+ minutes just to get someone on the phone, two of which dropped before finishing and I had no way to get back in touch with the person who had been helping me. It is very hard to get in touch with them if you're not asking about something very standard. While it saved us money on several things, it does not save time and we decided not to renew.

2 years ago

Reply from American Home Shield

Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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Verified Customer

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Harish Jayaram

It is worth the money you pay for the peace of mind when your appliances misbehave. Recently I was given the option to shop for a new refrigerator when the replacement part for my existing product was unavailable. I received the cheque mailed to my home a few days after the proof of purchase, and installation were shared.

2 years ago

Reply from American Home Shield

Harish, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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J K Harrison, AR

AHS is great, however they don't always have the pick of the litter when it comes to technicians in all areas. The last electric tech that was hired did absolutely NOTHING he brought his gf with him who was someone you can't trust to take your eye off in your home. The tech didn't look at the issues just asked what I wanted done and left after not getting an appointment or a call for days when AHS has a 24 hr policy I had to call him, and then call again asking if he even wanted the job, and then randomly a week later he said he'd be in the area and stop by. All he did was ask what's wrong and then take off and a week later after I called AHS to figure out where the status was he called them back a half week later with a wonderfully thought, made up diagnosis and a fake story about a previous home owner doing the wiring when the home was built by a professional and wired by professionals 5 years ago, its a new home, just something wrong with a few areas that happen to just go out recently. He didn't check or look in to it just gave them some half remembered story only talked about half the issues and told them I had a water fountain wired in which I have ZERO WATER Fountains on my property or any thing of the sort. The dude forgot everything we spoke about and made something up to cover his butt and then they denied my claim based off his story so I asked for another tech in my state and they didn't have one. Despite that issue they do cover alot and do help but some times you get what they have available as a tech and you get screwed.

2 years ago Edited January 10, 2024

Reply from American Home Shield

JK, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.

Jul. 7th, 2023

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Verified Customer

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Andrew Moore Mountain Home, ID

Everything has worked out with this company so far. I did have one issue with the service rep. not repairing something he was supposed to which will result in a second service call. I only wish my wife had asked him to fix it while he was at our house but my wife hates asking questions :(.

2 years ago

Reply from American Home Shield

Dear Andrew, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jul. 5th, 2023

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Verified Customer

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Cynthia Choctaw, OK

Overall, VERY pleased with AHS and their services. Have been a customer for 30+ years and have received excellent service, repairs, and replacements for covered appliances. The ONLY reason I am not giving 5 stars is that the online and phone automated process makes it nearly impossible to speak to a human: and therefore also impossible to request a preferred service provider.

2 years ago

Reply from American Home Shield

Cynthia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Douglas Wanke

Very easy to request service online. AHS acknowledges the request immediately and assigns a contractor within 2-3 hours. The contractors, so far have been very reliable in setting up a time to service the problem and have done a good job of diagnosing the problem and getting it fixed.

2 years ago

Reply from American Home Shield

Douglas, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Valerie White Dallas, TX

AHS always sets us up with a company to take care of our needs quickly. The companies they work with are trustworthy and professional in our experiences. We've used AHS several times over the past 5 years. There is never a hassle or difficulty and it is well worth the money.

2 years ago

Reply from American Home Shield

Dear Valerie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Carolyn Dermott Joplin, MO

I like the quality of the service providers they have sent! Knowledgable, polite and respectful. Dislike that I purchased a policy for my daughter as a gift and pay for it monthly. The system messes it up every time we use our respective policies. Example: I had a claim. All the communication from my claim was sent to my daughters email including her phone number so the provider called and emailed her when scheduling the appointment. I was the one who had the claim! Confusing for myself and the provider! Slows down the process!

2 years ago

Reply from American Home Shield

Dear Carolyn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Cathy H District Heights, MD

They do not handle emergency request well. When I called about my water heater busting the process was going to take days. Meanwhile my floor was flooding and they acted as if they didn't know how to escalate this issue. Although I was told they were escalating the issue. They also don't take complaints regarding the companies they use well. I had a company hang up on me because the receptionist that answered the phone said she was too busy to wait for my response to a problem. When I told AHS, they continued to try to reach out to the company with no answer from that company (for 2 days!). I had to pay for the service out of pocket because AHS didn't make a move to resolve the issue. They tried to get me to continue to use that company. Those were the only 2 issues I really remember but now that I am thinking about those issues again, I don't know why I am still with them. I also just reduced my stars.

2 years ago

Reply from American Home Shield

Cathy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 3rd, 2023

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Verified Customer

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Carl Weiss Richmond, VA

Prompt service. Fixed the problem at a great price. Our old air conditioning system broke down, and they offered us a new system at a price thousands of dollars cheaper than other companies (we got another quote). This price was only because it was through American Home Shield. Our new system is in, and working great!

2 years ago

Reply from American Home Shield

Dear Carl, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Dennis San Antonio, TX

They do what they say. No one can predict the future, but if you have a home appliance go down, this will save you money, period. I called them 3 times, for three different devices in the last 3 months. The did what they said.

2 years ago

Reply from American Home Shield

Dear Dennis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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Honey Monroe, LA

I like the service and the great customer service. I call with a claim and it’s taken care of or the order is put in that day and within a few days some one is out to take care of the problem. Very pleased with American Home Shield. Thank you for your good service.

2 years ago

Reply from American Home Shield

Honey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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Verified Customer

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James

AHS always make the process so easy and painless. I file and immediately they have a team ready to do the work. I have been so happy with them that I’ve had AHS for the last 6 years. I recommend that you get them it’s easier to pay monthly than a large sum at once.

2 years ago

Reply from American Home Shield

James, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Verified Customer

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Jerry Howard Beaumont, TX

I’ve been with AHS off and on a long time. They are usually good to help me find a solution to my problem but have dropped the ball regarding a dryer issue. They’ve send technicians out 4 times now with no solution. The last tech said because of a part issue it can’t be repaired. This has been going on since May and now we’re at the end of June. My dryer is a fire hazard in that it dumps the lint not only back into my clothes but down in the bottom as well. Also if you let dry clothes stay in it or leave the door closed for more than 4 hours it gets wet inside requiring me to redry my clothes.

2 years ago

Reply from American Home Shield

Jerry, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 26th, 2023

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Verified Customer

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Karim Adatia Little Rock, AR

AHS is a very good company ..I am kept updated with emails and the app tells you exactly when the contractor is coming..good communication and great service All my appliances are always fixed or replaced with new ones I trust AHS

2 years ago

Reply from American Home Shield

Karim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

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Verified Customer

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Ma & Pop O'Connell Lincoln, RI

I have had AHS for two years and have used them for 4 problems. In my state AHS doesn't have many service people, but the ones they have sent have been absolutely fine. Am still shocked they replaced my expensive wall microwave and oven.

2 years ago Edited July 3, 2023

Reply from American Home Shield

Dear Ma & Pop O'Connell, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Vernon Pearson Cumming, GA

I submitted my request for service and received a call from American Home Shield the next day with the name of the contractor that would be dispatched to my home. The contractor reached out shortly thereafter to schedule a time for the tech to come to my home. The response was quick and the service was excellent!

2 years ago

Reply from American Home Shield

Vernon, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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James San Antonio, TX

Overall things worked pretty well and the plumbing company was very responsive and did an excellent job. Can't say as much about the automated system. Attempted three times to access the system and kept getting error messages. Finally, just called to make arrangements. Also, the automated e-mail notification system was a little late notifying me that the assigned company was on the way.

2 years ago

Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Sandra Killeen, TX

When I called and explained my situation American Home Shield made my appointment and informed me who would perform my services. A. R. T. Heating and Air Condition came out the same day I called American Home Shield and repaired my AC.

2 years ago

Reply from American Home Shield

Sandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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alli hastings Madison, FL

Customer service is fantastic! They assist you all the way until the service is complete! Any questions or concerns have been addressed immediately and the monthly price is unbeatable! The products you are able to chose from and the repair process is super easy! Thank you!

2 years ago

Reply from American Home Shield

Alli, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Anthony Conyers, GA

AHS customer service is good, but their ordering division is suspect. I placed a service claim (Washing Machine) on 5/15/23 and it’s 6/20/23 , my issue is still ll not resolved. Communication beyond customer service lacking in a major way. During this period the number of parts were ordered, meaning less than what is required to complete the repair, causing delays, my family and I are still waiting for the parts . On two occasions I was told by the repair technician what parts were needed as well as how many, and if there was more than one part required, AHS sent one part, causing delays and undue stress. I would inform AHS and the assigned contractor to rectify the issue. Hopefully I’ll get the parts needed for this repair, but I’m lacking the confidence I had seven years ago.

2 years ago

Reply from American Home Shield

Dear Anthony, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Farhood Moraveji Saratoga, CA

American Home Sheild is an excellent company. When you request a service, they get into action promptly and assign a contractor to fix the issue. If they can't repair it, then their purchasing department offers replacement option which is cool and generous. Overall, very happy customer having them as insurer on multiple properties for many years.

2 years ago

Reply from American Home Shield

Dear Farhood, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Steve Simon San Francisco, CA

Dave arrived on time and with the right equipment to inspect my AC unit. First time i've ever had AC and home inspector recommended to have it looked at. Fortunately, nothing wrong, no noises or squeals, but he explained for future purpose the motor and pulleys.

2 years ago

Reply from American Home Shield

Dear Steve, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Michael Souderton, PA

They Handled the problem fast and efficiently. The only thing I didn't like is that the customer service was not able to answer my questions on what my contract covered. I was forced to go to the sales department to answer my question that in the long fun saved me money

2 years ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Kevin Corpus Christi, TX

I’ve been with American Homeshield for a decade and trust me, when I say it’s worth it. The price I pay a month is very much worth the piece of mind knowing if something break. AHS Is a phone call away and they have someone there in a day or 2.

2 years ago

Reply from American Home Shield

Kevin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Cynthia Eatonton, GA

I made the service request on a Sunday. Monday was a holiday. Someone came out early Tuesday morning to look at my water heater and turn it off. On Wednesday I got a call saying I would get a new water heater. On Thursday they put the water heater in. Friday was my birthday!!! WOW

2 years ago

Reply from American Home Shield

Cynthia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Larry Marietta, GA

I liked the speed of setting up a repair visit by Myers HVAC. I liked the tech, named Jamie, because he was on time, professional, knowledgeable, and personable. He identified the problem and fixed it totally within about 25 minutes. Well done all around. Thank you to Jamie, to Myers, and to American HomeShield!

2 years ago

Reply from American Home Shield

Dear Larry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Lttldevl0 Fernley, NV

I like having american home shield , they are really good about getting things fixed however over the past three years everything has gone up so much and now it is even more to have someone come out, then we have to wait a month to get approval for something to be done. It just seems like a lot of money being thrown out even though since our house is older we have had about five things fixed in the past three years it is nice to have the peace of mind.

2 years ago

Reply from American Home Shield

Dear Lttldevl0, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Patricia

American Home Shield gives excellent coverage at a reasonable price. The platinum coverage saves money by covering items such as Freon for air conditioners. The local companies they work with have been able to come out to the house quickly and have provided professional, efficient service.

2 years ago

Reply from American Home Shield

Dear Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Janice Carll Montclair, CA

They tried to fix our refergerator with two different repairs. But that didn't work So then the process to replace it with a new one seem to take a little longer. But they offered several options to purchase a new one. That was nice.

2 years ago

Reply from American Home Shield

Janice, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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randall belbeck New Port Richey, FL

I like American Home Shield coverage, timeliness, and professionalism. Occasionally I have difficulty understanding the AHS rep but each is more than willing to assist with a service request even as I wait on the phone. Furthermore, I have used at least one of their utilized vendors for additional work at a great price.

2 years ago

Reply from American Home Shield

Randall, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Rich Bider Clermont, FL

We have been with AHS for many years and have had good and not so good experiences. Our most recent experience with a plumbing issue was a 5 star rating as the company they sent was great. In the past we weren't as fortunate with an air conditioning problem in our previous home because there was a terrible time delay in getting a part and as a result we had no air for several weeks which is not a pleasant situation in the middle of summer in florida.

2 years ago

Reply from American Home Shield

Rich, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Latonya Veasley Mansfield, TX

Easy to file a claim. AHS also offers at discounted prices several other things such as handyman services, lawn care etc. Amazing customer service, website weary ti navigate and top quality companies selected to perform the services that do not offer shady business practices.

2 years ago

Reply from American Home Shield

Dear Latonya, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Annette Modesto, CA

I have been a customer of American Home Shield for over 20 years. The contractors that they assign for my repairs or servicing have been excellent. I have had work done on almost all my appliances. They even replaced one of my appliances because it couldn't be repaired.

2 years ago

Reply from American Home Shield

Annette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Frederick Jacksonville, AL

Response to claim was exceptional! And this time, the match up with the company was awesome!! The company chosen for our washer and dryer was horrible! They were the same company that was sent to fix our ice machine on our refrigerator (twice- and it still does not work!) and they have horrible customer service and forgot our appointments on all occasions.

2 years ago

Reply from American Home Shield

Frederick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Joe Scottsdale, AZ

AHS strives to provide knowledgeable, competent, courteous, and efficient technicians to complete my service orders. I have had systems/appliances repaired, and I've had them replaced. The replacement process has always been very easy to complete, and I have been very satisfied with the end result. I have been an AHS customer for over 20 years.

2 years ago

Reply from American Home Shield

Joe, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Dan San Francisco, CA

Their website for making payments and requesting service is great. They will service small issues quite quickly and will likely pay your claim when it's a smaller cost. If you have anything larger that is higher cost, they will find any way possible to get out of paying that item and tends to take longer to get serviced. If you have something like an Air Conditioning issue it will take 4-8 days for someone to get out to take a look at it. This is especially bad when you live in Arizona (a very hot climate and considered an emergency). This has happened with water heaters and AC units where it took a week to get someone out, only for them to not pay anything or will pay a small portion. So literally we were without hot water and AC for over a week. When it's 105+ degrees you cannot live over a week in your home, let alone no hot water for that same length of time.

2 years ago

Reply from American Home Shield

Dan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Betty Arnold Long Beach, CA

The follow through of the technicians that are assigned to make the repair have been high quality. As long as i can request service via the computer i'll stay with AHS. Calling for service is headache with the long, long wait times.

2 years ago

Reply from American Home Shield

Hi Betty, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

American Home Shield Reviews