American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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David

I have had a generally overall good experience with American Home Shield. Their customer service when I have had issues has been positive and responded well. I have had good experience with their contractors with the exception of one. It took a multiple visits and contractors to fix one of my issues. In the end they got it done though. I do feel their monthly cost is getting a little high though, especially when there is the service fee attached.

1 year ago

Reply from American Home Shield

Hi David, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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Jean

I have had a couple of really bad technicians sent by AHS. The worst one was from Appliance Care Experts (ACE) in southern Arizona. The technician was sent by AHS to repair our clothes dryer. The technician's name is Bryan. He told us he could not see because of his cataracts. He did not bring a light other than the one on his cell phone. He dropped his cell phone into out dryer when he had the dryer open to repair it and that cursed and cursed. He never repaired the dryer. He actually made it worse. He brought the wrong part. He sat down on the floor of our laundry room and cursed. In my opinion, AHS should not send ACE to anyone's home. The technician was about as far from an expert as I can imagine. The second worse technician was sent by AHS from Green to Clean. The technician did not correctly diagnose the problem (pool equipment) and he did not do the repair he claimed to have done. I beieve ASH is ruining ts reputtaion by senidng such incompenet technicans. Customers like myslef tell others about teh servbice tey have gotten. I have told quite a few people about these two compnaies.

1 year ago

Reply from American Home Shield

Dear Jean, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Jeanine

We have had a home warranty with American Home Shield for over a decade. The majority of our experience has been very good until our most recent claim experience. The rep. assigned to repair our washer was extremely late, caused additional damage, and didn't complete the repair. The AHS rep promised either a Senior rep. from that company would come correct all issues or assign it to another company. Neither happened. The same rep. returned and stated nothing further could/would be done. Secondly, we bought a 4 year new home/new construction warranty/contract from AHS. The rep. we purchased the warranty contract from stated the 4 years would begin after 1 year in our new home due to everything was covered by the manufacture during the 1st year. However, we paid for the 4 years in full even though we were in our first year in our new home. The contract renewed just 3 years after our first year and we did not get 4 full years as the sales rep. promised and sold to us. Making us a year short of what we paid for and not ready to pay for a new contract year. If this would have been our first experience I would not have renewed and taken my business elsewhere. Since all prior experience has been excellent, I'm giving the company another opportunity to prove it will honor what was sold to us and hoping this past experience doesn't happen again.

1 year ago

Reply from American Home Shield

Hi Jeanine, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Lynne

Years ago when I first subscribed to your company, I had a really good customer service work with really good companies that you sent out. I’ve never had a problem. Of course when I didn’t have a problem since I was in real estate, I had a local rep call on our office that would work things out for me. When I move to another state, I put your policy on Each of the two houses that I have had here. In my opinion, the companies that you’re sending out are subpar. The last one you sent out had horrible ratings on the Internet that I only found by doing a search of them myself so needless to say I’m not impressed anymore.

1 year ago

Reply from American Home Shield

Hi Lynne, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Stacey

I am giving AHS a 3 and not a 0 ONLY because my latest experience was actually great. If the next one is equally as good I will take another survey and raise my rating. Unfortunately, up until then, for the past 3 years I have been very patient with AHS even though there was only one HVAC company available to me and they were absolutely horrible. He ripped me off and never did actually come back and do what he said he would do. Fire & Ice Heating & AC are the worst. As a former Realtor who offered the AHS warranty to my clients I had hoped for better service on the consumer side of things. My last experience renewed my faith in AHS and so far we have made it through the summer with no outages.

1 year ago

Reply from American Home Shield

Hi Stacey, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Norbert

Appreciate the supply cost coverage for replacement dishwasher & A/C. Disappointed with installation of replacement dishwasher because your agent refused to remove & replace due to uneven floor. Had to pay outside help to perform this work, including removal of old unit. Still awaiting to be reimbursed the installation fee charged by your agent. Having problem with A/C compressor that delays in startup. Airserve followed up visit & stated that unit is properly working, but the delay start could be an electrical problem.

1 year ago

Reply from American Home Shield

Hi Norbert, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Karen

I would let people know to inquire about the vendor being assigned to them. I would suggest the following: 1. Is the vendor up for renewal/certification with American Home Shield within the next month? The reason being, AHS did this to me and prolonged my a/c repairs without any remorse for their actions. 2. If you want to speak to a supervisor, good luck!!! If and when a supervisor calls, you must be on standby and drop everything to receive the call. If you missed the call (even when they called outside of business hours), there is NO way to get a supervisor on the line. 3. Get all names when speaking to someone. Everyone you speak to will give you different information and sometimes contradict what other AHS representatives have told you. Even the supervisors gave me wrong information. 4. If AHS says they are going to do something, stay on top of the situation. 2 AHS suoervisors said they were going to do something and never did. It was documented in AHS notes of what needed to be done. It wasn't until I called the 3rd time and spoke to someone about the situation that it was finally taken care of. 5. You will have to do ALL the calling to find out the status of the situation with AHS. The vendors are really good about communicating with you about their status. Unfortunately, the vendors do not have control when it is AHS's doing. Overall, when AHS does their job, things go well. Unfortunately, I have had it where it didn't.

1 year ago

Reply from American Home Shield

Hi Karen, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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king cobra

We have had 2 issues , furnace and air conditioning the Townsend heating and air conditioning company were dispatched to our home and solved each issue. They were very professional and knowledgeable and did an excellent and timely job.

1 year ago

Reply from American Home Shield

Hi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Carolyn Miller

I am happy with the technicians who AHS has sent to me in the past, however, I am shocked at the large increase in my premium. I have been a member for a long time and have always made my payments on time. Isn't there a discount for loyalty and what about a senior citizen discount which would be very helpful. Also I have friends who have AHS coverage the same as mine but there premium is less as well as their deductible which I have never understood.

1 year ago

Reply from American Home Shield

Dear Carolyn, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 6th, 2024

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Verified Customer

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Shermeen

Great coverage but customer service agents never have updated information readily available to them unless they are specifically looking at information related to the work order number of your service request. Escalating an issue is never timely and often times those representatives don't get back to you to assist with an issue or call you back if you miss their initial call back to you. Contractor relations is also an area that you cannot speak to personally and can only rely on the customer service agent sending them an email regarding your problem with a contractor. Great coverage with this company but it requires persistence to get things done in a timely fashion and some working knowledge of how this company works.

1 year ago

Reply from American Home Shield

Hi Shermeen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Matthew Lee Jr

As a long term American Home Shield customer (34+ years), I'm familiar with the service request, dispatch, and repair process. On my most recent service request, I had to place multiple follow up calls to get the estimate; the service provider stated the estimate would come from AHS, when I called AHS, they said the service provider would send it - the typical ping-pong runaround game. After receiving, approving, and having the work completed, I was not given an invoice, only an unsigned service invoice #143140 which noted Evap Coil 1 pcs. as the 'Description of Work." The service request had items covered by AHS, and non-covered items, and I as the customer paid the $75 call charge, and $2,361.00 out of pocket. I had to contact the AHS, and the service provider multiple times to get a receipt and documentation of the work performed. It was also revealed that some items in the agreed service order were not provided although the service technician stated that all of the work was complete. As of now, I'm still waiting for documentation from AHS, and also require documentation from the service provider to detail all of the out-of-compliance work was completed.

1 year ago

Reply from American Home Shield

Hi Matthew, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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James

Been with AHS since 2006. More good experiences than bad. Usually comes down to a refusal to pay for work. It is all over the phone. They make decisions that favor them. You have to call the provider to get them to diagnosis it so that it will be covered. When they have been good, they have been good. In a short time I had cooktop, oven/microwave combo and dishwasher plus two A/C units go out within two years. They did not balk on them. Premiums are going up. Not sure I can continue to pay.

1 year ago

Reply from American Home Shield

Dear James,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Simona Mack

We have had AHS for a little over a year now. The plan we have is comprehensive and the contractors have been pretty decent. Sometimes we have to follow up but the service provided has been good. The other company we had for our other home was absolutely the worst. In comparison we are extremely happy with AHS.

1 year ago

Reply from American Home Shield

Hi Simona, We greatly appreciate your loyalty to us, and thank you again for sharing your experience.

Sincerely,
Mariah

Aug. 7th, 2024

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Verified Customer

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Sharron

Several months ago myself and a company had a go around with AHS to get a problem solved before the warranty ran out on my hot water heater. Every time they or myself would call we would get a different foreign person to talk to and got a different answer. AHS installed a new hot water heater. Then it developed a problem. The manufacturer would cover the parts but not the labor. The company that installed it was willing to repair it but wanted to be paid for the labor. AHS gave us all kinds of answers including that company wasn't on their list of vendors when they originally sent them out. For an additional,$100 they wanted to send someone out to check the appliance and would decide if it needed replaced. We had two weeks before the warranty expired. Both the company and I called every day for two weeks and we got different answers each call. I was and still thinking about changing insurance. Neither of us could really understand the people we were talking to.

1 year ago

Reply from American Home Shield

Dear Sharron, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Lois Greenville, NC

I like that my issue was immediately addressed and referred for service by American Home Shield. While I felt the service technician solved the problem with my heating system, it did require two trips. I had to wait from Thursday to Monday for the technician to return. I was without heat on some cold evenings. In the end, my problem was solved to my satisfaction. Neither the AHS telephone contact or the A-Us telephone contact were sympathetic to my situation. All's well that ends well might be said.

2 years ago

Reply from American Home Shield

Dear Lois, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 20th, 2023

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Joan Mobile, AL

Usually easy to use. Overseas call center poorly informed of anything other than is this the last 4 of your card number. The dispatch I has now taken me 4 calls to get a contactor who could handle my issue. I set up a claim Saturday online & it disappeared. Called Monday morning & gave name of company from online Saturday but not in system. Contractor does not do gas. Called back as contractor stated they are not licensed to do gas. I was told I was set up with yet another contractor. Never received email/ text so Called back. Sure enough it was not set up with a new contactor. Finally that person did set up with new contractor. I have now been without heat, hot water or use of my stove for 4 days. Less than good service. Also the 2nd the last person I spoke to on the phone was very rude. No wonder he did not set up the dispatch.

2 years ago

Reply from American Home Shield

Dear Joan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Robert San Antonio, TX

The initial repair only lasted four hours before it had to be repaired again. The company was notified and they immediately sent someone out to complete the repair. There have been no other issues with the repair and the equipment works fine.

2 years ago

Reply from American Home Shield

Dear Robert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 14th, 2023

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Verified Customer

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Nancy Dickens

American Home Shield provides outstanding customer service and is always there to help me save money on my HVAC and appliance repairs and utility bills. Also, AHS has a great home warranty and it replaced my HAVC, hot water heater, and ceiling fan with good quality products when they couldn't be repaired.

2 years ago

Reply from American Home Shield

Dear Nancy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Judy Clark Gulfport, MS

American Home Shield replaced our 13 year-old washer and dryer when they couldn't be repaired. I was very happy with the choices I was given in the selection process. There was someone from AHS, Maria, called me evey day until to update me on the progress! Very happy with AHS!!

2 years ago

Reply from American Home Shield

Dear Judy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Rachel Austin Reno, NV

So far everything has been really good. The professionals they assigned were good and prompt. I’ve had a few claims this year and now they raised my price by $10 a month. That’s my reason for 4 stars. Both things that broke and needed to be replaced were less than 6 years old! I use it and then like all insurance companies, they raise my rates. I referred multiple family members and now I don’t know that I can recommend them as highly.

2 years ago

Reply from American Home Shield

Rachel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Eileen Rice Rougemont, NC

The ease with which service can be scheduled and professionalism of the technicians who come out to provide the service. I just wish I had remembered what all is covered by our policy before calling for outside help with A/C and plumbing issues a few months ago!! It would've saved us a bunch of money!

2 years ago

Reply from American Home Shield

Dear Eileen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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donna whitcher Aliso Viejo, CA

The system allows you to file claims efficiently. I don't often care for the companies that get assigned to me. I've actually had to kick a rude appliance repair man for my washer out of my house. Now I check their ratings and request a different company if I need to. That works better for me. I also don't like it when they don't speak English very well. It makes it difficult to communicate a problem. I've had at least 2 situations where they couldn't diagnose the problem. Not helpful and expensive. I had to replace my air conditioner and the reimbursement was far from satisfactory. Read the fine print. What they promise is advertising and what they deliver is in the fine print. Having said that I always feel better that I have the warranty.

2 years ago

Reply from American Home Shield

Dear Donna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 7th, 2023

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Verified Customer

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Karl Fayetteville, NC

Highly professional and attentive to our home issues. I wholeheartedly recommend American Home Shield to everyone wanting peace of mind when it comes to the maintenance and upkeep of your home. I’m an American Home Shield customer for life.

2 years ago

Reply from American Home Shield

Dear Karl, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Pat Ellington Cincinnati, OH

I've had this policy for several years and just this year I've had to use it. So far I'm happy with the service I've received. I don't like sometimes that I have to wait 24 hrs to receive contact, I wish it could be same day with ina few hours. But I understand that's how the company works.

2 years ago

Reply from American Home Shield

Dear Pat, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Lawrence Merced, CA

American home shield protection was able to resolve my problems with my dishwasher, which is open flow. A service technician was sent to my home to evaluate my dishwasher. His knowledge and expertise service was able to resolve my issues within less than an hour. Thank you so much for your service Lawrence E Duncan.

2 years ago

Reply from American Home Shield

Dear Lawrence, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Stephane Carion Richardson, TX

We're paying $110 a month to AHS, then if something breaks, we have to pay an extra $75 each time you submit a ticket. Then the repair either gets approved by AHS or declined, and if declined, then you have to pay the repair yourself, and we get declined quite often for the stupidest reasons. Also the technicians always inflate the bills so much to AHS. We've seen it happen. They come to our house for a tiny little thing and bill AHS $500+ That is insane. And when AHS declines the claim, we're stuck with the inflated rate. It's ridiculous and definitely not monitored. We are actually thinking of pulling out and just keep the $110/month and put it on the side and we'll call a repair company ourselves.

2 years ago

Reply from American Home Shield

Dear Stephane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Verified Customer

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Zada Terzenbach

Excellent service from Nate's Appliance for refrigerator and microwave. Nate was able to replace the lid on vergetable bin for a cost of $82.00 and requested the replacement of inoperable microwave. My new appliance was delivered and installed on Monday morning, October 30. It works great and I am grateful to have a working microwave again!

2 years ago

Reply from American Home Shield

Dear Zada, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Verified Customer

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Slacker_E

Easy to navigate website and ability to request service online. The Dashboard said the service was completed before the repair was made though. The parts and labor were approved quickly. The service pro was polite, punctual, and knowledgeable. The coverage is very encompassing without a lot of nit-picky non-covered items. That which is not covered are reasonable. Electronics package as an add on is a great value.

2 years ago

Reply from American Home Shield

Slacker, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Mehran Golchehreh San Francisco, CA

The service from AHS was exceptional and timely. I highly recommend the AHS for insurance purposes and the H.A. R. Appliances. The Technician was very prompt, knowledgeable, competent and was able to diagnose the problem by video visit to order and bring the right parts to fix the washer in the first try.

2 years ago Edited November 1, 2023

Reply from American Home Shield

Mehran, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 1st, 2023

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Verified Customer

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Jay Landfair Chandler, AZ

For easy to fix items the warranty is worth the money for not having to hassle with fixing things yourself. For large items like air conditioners and invasive plumbing.. the warranty really doesn't help much at all. Some of the service providers are just scammers, others are very good. Either way... you will end up paying for your big ticket items out of pocket if you want it done right. Or you will get a patched up system and continued problems. OR the the small details of your contract will most likely exclude the repair all together. Look up "slab leak" or "Air conditioner repair". They will offer to replace your compressor but you pay for the freon... $3000. Then the "cash out" offer is very very small compared to what you have to pay to get the work done correctly.

2 years ago

Reply from American Home Shield

Dear Jay, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to bestco@ahs.com and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Verified Customer

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Edward Hodgson Montgomery, TX

AHS coverage is lacking. You cover certain parts but don't cover the installation of the parts. I had a water heater replaced and had to pay hundreds to get it installed because the installer wanted the connections to be new. We agree they should be new with a new heater but that should be covered. It was not required by code. Likewise, we got our coil replaced. The installer wanted to replace the plenum and that requires plenum insulation and coating. We agree those were required but not due to code. It's just an installation requirement that SHOULD have been covered by AHS. Instead I had to pay hundreds of dollars out of pocket for the installation. This is NOT GOOD. That's why only 3 stars. your installers were great. they get 5 stars.

2 years ago

Reply from American Home Shield

Dear Edward, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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Sathyan Venkatrathinam San Antonio, TX

My kitchen vent motor stopped working. AHS assigned a local contractor. He assessed the problem and sought an approval for replacement. AHS approved for a total unit replacement. I had an amazing experience , all my service handled online

2 years ago

Reply from American Home Shield

Dear Sathyan, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Oct. 31st, 2023

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Verified Customer

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J Mac Lancaster, TX

Very disappointed with AHS regarding my work order for my washer. Agents keep giving me the round around for my repairs. Work order put in in July 2023. Took 3 months to get my washer repaired. Continually send Quality Service to repair my machine. Three different repairman came out 4 different time. I had to ask AHS do not send them back to my house. They didn't not know how to repair. Finally the E. Team another contractor True Vine. Repaired on first try. I should not have had to wait for another contractor to be send. I was so frustrated with the several Agents I talk to. Sounded like all reading from a script. I have been with AHS for over 30 yrs. I should have gotten better service. Very unhappy with the service and length of time it took to get my washer repaired. Unbelievable

2 years ago

Reply from American Home Shield

Dear J Mac, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 31st, 2023

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Verified Customer

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Tonya Carpenter Pinson, AL

Value and commitment to honoring their warranty. I feel a lot of warranty/insurance companies may try to find loopholes to honoring their contract, but not American Home Shield. They are AWESOME! And such an asset to first time home buyers, like us!

2 years ago

Reply from American Home Shield

Dear Tonya, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Patrucua Williamsburg, VA

American home shield is a life saver! I love having it because I have no men here to help me. I’m very satisfied with their service and especially like the appliance guy David B. He fixed my washer so fast and was excellent!!

2 years ago

Reply from American Home Shield

Dear Patrucua, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 30th, 2023

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Verified Customer

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Javier Godinez San Luis Obispo, CA

Initial call in after filing claim/s, frustrating at times as the call seems to go OFF Shore and hard to understand. Once my latest claim was dispatched, as URGENT, after a few more calls, I got a good plumber. He diagnosed septic issues. My policy covered such an issue. I was advised my check for nearly all the 1400.00 bill was en route via mail. Once it is approved for repair, you have to jump some hoops to get the contractor to get you all INFO that is required; License, etc. I'm happy to have had this warranty for my issue.

2 years ago

Reply from American Home Shield

Javier, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 26th, 2023

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Verified Customer

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Kashmiri Hindu Richmond, CA

Like: The provider was assigned quickly on my work and follow-up on what s/he needs to do was also arranged quickly Not Like: 1. The provider told me that I needed to pay out of pocket to cut the wall area where the pipe was leaking and also to cut and install the PTrap. Basically, it was charge to access the area. I am not sure why I should pay that out of pocket. If a pipe is leaking and that is covered, then wherever the leak is that should be covered. 2. I was told he would replace the pipe and then I am not sure if he will reinstall the PTrap on the sink and who will fix the sheet rock he has cut. I believe he was re-installed the PTrap but not sure and another contractor needs to come and do the sheetrock work. All this could have been explained to me after the provider visited the site by the provider or by AHS.

2 years ago

Reply from American Home Shield

Dear Kashmiri, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Verified Customer

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Donna Hydleburg Chevy Chase, MD

Best service for my dollar! It's so worth it for me. I trust the company and the value they bring to the services. i'VE USED THIS SERVICE FOR OVER 15 YEARS IN MY PREVIOUS HOME .Now in my new home . One of my Best decision I've made.

2 years ago

Reply from American Home Shield

Dear Donna, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 24th, 2023

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Verified Customer

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Michelle Hall Blair, NE

Dislike customer service very much. Poor. When I called into AHS previously for a disappointing service call and asked how could I get my preferred company the advice was to let AHS know who I would prefer at the next call. I had a situation come up on October 2023 where this issue was addressed except this time, I got online and there was no email request for anything of this type. I filled out most of the request but did not finish the request on the webpage proper as I saw an online chat on the right hand side of the page. I used the chat to see if my preferred company could do the work. When the chat line asked if I wanted to proceed with the request I said, "Yes." When the company finished the work my bank account was charged twice for the one service call. When I called AHS Customer Service to ask them to place one of the two payments taken out back into my bank account they gave me all kinds of excuses, told me I was the reason that this happened, I had placed two orders by using the chat, When I specified that I had not hit submit on the primary webpage and only said, "yes" to the chat, they still gave me problems. The resolution to this was finally reached after two days of phone calls, back and forth, between AHS, myself, and the company that did the service. We actually had to go to a three-way phone call to verify the company owner and dispatch numbers. (which I had given to AHS on a previous call. All of the onus was on myself to prove that AHS had made a mistake, when they could plainly see what they had happened. They could have also looked at the record over the years that I was with them to see that nothing like this had ever happened before. Then to add insult to injury the customer service specialist said that I would have to wait 7-10 business days for the refund! If they can take it out of my account immediately when service is rendered, they could certainly have put it back with the same expediency. Very poorly done by AHS!

2 years ago

Reply from American Home Shield

Dear Michelle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Verified Customer

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Ronald Dallas, GA

We have been with American Home Shield for numerous years and have utilized there services many times. We have always found that they provide good service. If we run into a problem we can call and they do their best to find a solution.

2 years ago

Reply from American Home Shield

Dear Ronald, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 21st, 2023

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Verified Customer

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Saravanan Arumugam

Owning old home will come if it's own issues like leaking, etc. Getting parts and labor may be expensive compared with what monthly payments and trade service call you pay. This service may take 1 or 2 weeks to complete the issues.

2 years ago

Reply from American Home Shield

Saravanan, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 19th, 2023

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Verified Customer

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Timothy Mount Joy, PA

Only had to use it once so far. It could not have gone any better. I did not know things could ever run so smoothly. Email appointment went smoothly and service person came two days later. He was professional, timely and cordial. Definitely five stars. Saved money by having a contract with them.

2 years ago

Reply from American Home Shield

Timothy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Charles Lewis

AHS has always been prompt in addressing my service request and has seldom or never denied a service request over the many years that I have used them. I have even had the pleasure in recommending them to a few of my friends and acquaintances

2 years ago

Reply from American Home Shield

Dear Charles, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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bettye knight Fredericksburg, VA

Whenever I submit a request the company immediately schedule someone to come out to resolve the issue. The technicians assess the problem, explain the resolution repair/resolve this issue the same day unless a part is in need of replacing.

2 years ago

Reply from American Home Shield

Dear Bettye, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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Renee Richardson, TX

We had our AC, master bedroom ceiling fan, dryer and AC thermostat go out all in one month..I called American Home Shield and repairmen were not only sent out in a timely manner but they were all on time. All of the men were very professional. Glad we have this protection for the past several years.

2 years ago

Reply from American Home Shield

Renee, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Oct. 18th, 2023

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Verified Customer

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Stephanie B. Brown Elyria, OH

We bought our home 3yrs ago. It's an older home and trouble was expected. AHS has covered us more times than I can count over the last 3 years. This year alone, they've taken care of 4 issues. Their response time is quick and the customer service is always amazing! Their online portal is easy to navigate as well.

2 years ago

Reply from American Home Shield

Dear Stephanie, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 18th, 2023

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Verified Customer

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David Cedar Park, TX

Have been with AHS for 11 years with this house and around 8 years with a previous house. Overall they have been very responsive, timely in providing vendors that are knowledgeable, customer service oriented and very professional in resolving the reported issue.

2 years ago

Reply from American Home Shield

David, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Oct. 11th, 2023

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Verified Customer

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Lynn Maikke Woodinville, WA

I've requested service twice (once for electrical and once for plumbing) through my AHS home warranty. I had a great experience both times. I'm very pleased that everything (parts and service) was covered by the standard service fee.

2 years ago

Reply from American Home Shield

Dear Lynn, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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Henrietta San Leandro, CA

Well I like the fact I just call the number and someone helps me with my problem. They set up the company that will work on my appliance and,then the company contacts me and we make the appointment. Fast and simple. Great service.

2 years ago

Reply from American Home Shield

Dear Henrietta, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Oct. 11th, 2023

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Verified Customer

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NJR Goldsboro, NC

We had to have our hot water heater replaced and it was a completely trouble-free experience. We did run into an issue with the techs sent out for our washer not seeming to know what they were doing, but in the end the problem was resolved. There have been a couple of other more minor things that have been fixed without any issues.

2 years ago

Reply from American Home Shield

Dear NJR, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Mariah

Oct. 11th, 2023

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