American Home Shield: Read 34,293 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Amber Francis Walker, LA

Almost all my interactions have been very good. They were easy to pay and fast to get someone out. Had difficulty with two but were both resolved in the end. I was out of a fridge for over two months which is a little absurd considering it was the first repair company that damaged my fridge beyond repair when it needed an easy fix. Then the amount I was reimbursed was not enough to get one of equal so I had to apply for a Lowe’s credit card to pay the $484 difference. And I got a very off brand, nothing as good as my kenmore, and I’ve already had two problems with the 8 month old fridge. Having a family of six living out of ice chests for that long is unacceptable. Especially during school months for my kids’ meals and snacks. That was the worst out of six. The other five were top notch though. Would still, and do recommend, but suggest the company do some follow up on the maintenance contractors in instances like this that kind of screw the homeowner. I loved my fridge and it was top of the line. Now I had to come out of pocket over $500 and have bottom of the line.

3 years ago

check_circle

Verified Customer

star star star star star

Brian Blumenauer Point of Rocks, MD

Generally speaking, my experience has been very positive. I have had a number of items replaced under warranty. If not in need of a replacement, the service requests occur promptly. The operators work with me if I have specific contractor request. Opportunity with having enough reps to address items that require phone communication. Off shore employees often struggle with English, presumably why that is a survey question every time I take it.

3 years ago

Reply from American Home Shield

Hi Brian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

check_circle

Verified Customer

star star star star star

Lillian Essex Tucson, AZ

The plumber arrived courtesy of AHS, asked several vital questions, produced a machine on wheels into the courtyard, found the electrical outlet outside, and began to remove the problem (which was a stoppage of water preventing the dishwasher from functioning). I thought it would be a mess indoors but accomplishing the resolution outdoors enabled the machine to break the log jam in 30 minutes. Success!! and cleanliness prevailed. I thought it was the dish washing unit, but it was not broken, just fixed!

3 years ago

Reply from American Home Shield

Hi Lillian. It's great to hear how effectively your plumbing issue was resolved. Thank you for your feedback and for trusting AHS as your home warranty company.

Sep. 9th, 2021

check_circle

Verified Customer

star star star star star

Synita Capler Olympia Fields, IL

I've had to 3 appliance (range, refrigerator, washer) issues that needed services. Two out of the three could be serviced under my contract. The range couldn't because a rodent had chewed through the wiring, but the other issues were handled. The rodent issue wasn't covered. My washer couldn't be repaired, so it was replaced. The refrigeraor has had to be serviced three times but seems to working now.

3 years ago

Reply from American Home Shield

Hi Synita. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear that your repair needs were met. We look forward to taking care of your next repair as well.

Sep. 7th, 2021

check_circle

Verified Customer

star star star star star

Elisa & Paul Denham The Colony, TX

The company that AHS sent to work on our HVAC was excellent. We had called another company first‚Ä¶ thinking we had an emergency! We quickly figured out that that guy was going to sell us a whole new system so we called AHS and got an honest person to take a look. Big difference!!! Their expert identified our problem immediately and fixed it. It cost us $75. The alternative would have cost us $13,000!

3 years ago

Reply from American Home Shield

Hi Elisa & Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 31st, 2021

check_circle

Verified Customer

star star star star star_border

Verna Snyder Tacoma, WA

I have only used American Home Shield once in the 3 years I have had it. The service was very quick. There are two thing I would suggest that would make using a home warranty more worth wile. First the company used for appliance repairs, has their employees use their own phones to contact customers and for older customers, if they don’t recognize a phone number, they many times block it. The other suggestion I would make is that American Home Shield should offer an insentive for customers who don’t use their American Home Shield by offering some sort of service if account is not used regularly.

3 years ago

check_circle

Verified Customer

star star star star star

Donna Dufour Greenwell Springs, LA

I have had AHS for about 27 yrs. it has been a life saver time and time again. I’ve heard horror stories about home warranties but I can honestly say AHS is the best. I have mote time than money so I don’t mind the time it takes to get the repair done and done right. When it’s urgent AHS has always come through. Great, polite & patient customer service.

3 years ago

Reply from American Home Shield

Good morning Donna,
We would like to first thank you for your patronage over the past 27 years! We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

check_circle

Verified Customer

star star star star star

Mikayla Duncan Las Vegas, NV

My AC broke and this was my first time having to file a claim. The AHS website was extremely easy to navigate and i was able to file my claim and be assigned a repair service quickly. They were able to come out within 2 days to fix my AC. My AC started working again right away so we thought the problem was resolved but within 4 hours from them leaving it stopped working again. The AHS website was easy to set a follow up appointment with the repair service and they were able to come back out quickly and fix the real problem at no extra charge.

3 years ago

Reply from American Home Shield

Hi Mikayla. Thank you for letting us know about your repair experience. We are so happy to hear that you were able to navigate the website with ease and get your issue resolved quickly. We look forward to providing you with your next great repair experience as well.

Aug. 18th, 2021

check_circle

Verified Customer

star star star star star

M Brown Antioch, CA

While clearing a blockage in my drain, I was informed by a local plumber that my pipes were corroded and was leaking under my home. I filed a claim online at AHS and I received a call from their local partnering plumber within 24 hours for a next day appointment to assess the services needed. The following day, the corroded section was replaced within 1.5hours. The technicians were fast and professional!

3 years ago

Reply from American Home Shield

Hi M Brown. Thank you for letting us know how effective your plumbing issue was resolved. We are so excited to hear about your experiene and we can't wait to service your next repair need.

Aug. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Debra Hollingsworth Pittsburgh, PA

This year good...last year 2020 stressful coverage for plumber..when I called in to your customer service I was told that my outdoor water turn o /off valve up against house was covered..Ht eplu.ber assigned but whe they got to house I was told it was not covered by home warranty and had to pay 300$.I was very upset and when I called home warranty back had to go through several people..could not get supervisor and the representatives were difficult to understand and I had to repeat situation several ti.es. Was given some addresses but I was sooo stressed from this and couldnt deal with you people. So I lost out of 300$ because your representing gave me false information

3 years ago

check_circle

Verified Customer

star star star star star

robert glielmi Wilmington, NC

Had to use AHS twice. First repair was a nightmare involving a mini split AC . Not caused by them but manufacturer and numberous atempts to repair. The second involved a dishwasher. Have to say response was impressive. Had an appointment with a tech the same day. he arrived on time, was professional, courteous and fixed the issue in a minimal amount of time.

3 years ago

Reply from American Home Shield

Hi Robert. Thank you so much for letting us know about the positive experience with your dishwasher. It is really great to know the issue was resolved promptly and efficiently. Thank you for trusting AHS to take care of you home repair needs.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

FLOYD Columbia, SC

THE BEST! AHS has covered 3 homes for me for about 10 years. When I really needed them, they had not only repaired but REPLACED major appliances. My wife manage over 30 properties for several investors who use other home warranties. It's like a nightmare getting timely service. Getting nonrefundable items replaced is like putting teeth. AHS is the way to go!

3 years ago

Reply from American Home Shield

Thank you, Floyd. We really appreciate your positive review and feedback on the service you have received. We strive to provide our members with prompt, quality service for each repair need. Thank you for letting us know we have been able to do that for you. We look forward to many more years of being your warranty company.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

April Gastonia, NC

The experience was excellent. We kept losing power on a Sunday and the first assigned electrician wasn't in the office, so the rep called each one on the list until one answered. The electrician called us immediately to get us scheduled first thing in the morning. They came out and worked hard to get us back up and running very quickly - within hours of diagnosing the issue. The part wasn't readily available, so they drove a couple of towns over to get us the part. Overall it was a great experience and we were very thankful to have Home Shield.

3 years ago

Reply from American Home Shield

Hi April,
Your feedback is more than appreciated at American Home Shield. We hope you continue to enjoy the repairs that have been completed and future services to come.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Lola Wysingle-Fuller Vallejo, CA

Water was gushing under our sink and at first we thought it coming from the dishwasher.It was late in the evening. I made a service appointment for the following afternoon. The service men came in identified the problem and replaced the garbage disposal, the source of the sink flood. They were on time, professional, polite and efficient. My daughter. Who lives in NJ, purchased American Home Shield on my recommendation when she purchased her home. I would not have urged her to get this protection if I wasn't a satisfied customer.

3 years ago

Reply from American Home Shield

Hi Lola. Thank you for taking time to let us know about your experience. It is so wonderful to know that your repair need was taken care of to your satisfaction. Thank you for the recommendation and thank you for trusting AHS as your home warranty company.

Aug. 10th, 2021

check_circle

Verified Customer

star star star star star

Larry Gordon Sergeant Bluff, IA

It's worth the money! We recently bought a new home with all high end kitchen equipment but a few months after we moved in one by one these things began to fail. Fridge, range, dish washer , microwave ac etc. What a blessing to have this great coverage! Thousands of dollars saved and it only cost me $75 for a service call in each of these instances! In my view anyone without AHS could be headed for trouble! Larry Gordon

3 years ago

Reply from American Home Shield

Hi Larry,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Suzie Carroll Discovery Bay, CA

I have been very pleased with customer service. The only problem we have run into is getting an air conditioning unit in the summertime, but I‚Äôm sure it‚Äôs very difficult for everyone. It‚Äôs taking a long time to get all the approval, my family has been without air conditioning for one month. That we finally got the ball rolling and hopefully will have a new unit soon! The only other experience is a leaky faucet. The service call was very quick, Ordering a faucet took about a week and then about another few days to get it installed. Overall I‚Äôm very pleased, just wish that the air conditioning unit did not take so long to get approved and installed.

3 years ago

check_circle

Verified Customer

star star star star star

Raghu Kundurthi Shawnee Mission, KS

In the past 5 yrs, I have had a brand new A/C, brand new HVAC, Dishwahser and a new sump pump ! So , I would strongly urge folks to have the peace of mind and invest in safeguarding your biggest investment , your home! The customer service folks are very helpful, the vendors are all experienced and turnaround timentoncompletenthe job is usually week or two but is driven by the problem.

3 years ago

Reply from American Home Shield

Hi Raghu. We really appreciate your time in reviewing your experiences with AHS. It's great to hear that you are using your warranty and finding the value in the coverage we offer. We look forward to taking care of your next repair with the same level of service.

Jul. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Tom Flynn Fishers, IN

Service has improved greatly over the last 4 years. When began with AHS, a hold to speak to someone was typically over 45 minutes. Contractors have been very good. Only have had about 3-4 calls per year but much improved. The last 2 years, the premiums have increased greatly. I have called to speak to a rep about it. Last year, they offered a $125 discount after calling. They then charged entire amount on credit card. Had to call and plead to honor the verbal amount they agreed to. After 2 weeks, they credited my credit card. This year, exactly the same situation. I called. Offered $75 discount on premium. They then charged entire amount to credit card. Had to call back and plead again to honor the verbal amount agree upon. Hence, two years in a row the phone reps didn't charge what agreed upon.

3 years ago

check_circle

Verified Customer

star star star star star

Dr. Theron G. Snider III Albany, GA

The first provided service company scheduled a visit on Friday after the call to AHS on Thursday---Then the company did not came to fix the stopped up kitchen sink on Friday but called and informed us that they only provided the service on Fridays and therefore we would have to wait a week until the next Friday. After several calls and much frustration a different company was assigned for the problem. The second company was able to come on Saturday and did an excellent job in resolving the stoppage problem.

3 years ago

Reply from American Home Shield

Hi Theron. We thank you for taking time to provide your feedback. We are very happy to hear that you were satisfied with your service experience from the second vendor. We look forward to providing you with a great experience for your next repair need.

Jul. 20th, 2021

check_circle

Verified Customer

star star star star star

Kim Thompson Birmingham, AL

The service is great. Your processes are well honed. I've had to use the service about three times. I make a call or go online file the request and my job is done. Then within minutes, I get my appointment time with the service person and it's always within a day or two. No down time dealing with the problem. And the service people that come are always excellent.

3 years ago

Reply from American Home Shield

Thank you, Kim. Your positive review means so much to us. We are thrilled that you have had great experiences with our company. We value you as our member and we will work very hard to provide you with this same level of service for each of your home repair needs. Thank you for trusting American Home Shield.

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Willie J Reese Jr Columbia, SC

They always take care of any thing that breaks down in my home recently my air conditioner went out my wife has stage four cancer they got each part but more parts broke down they just replaced it the only thing I suggest is they should of given us a air conditioner just to stay cool that's the type of company I like just like with your cars the insurance people give you a loaner American Homeshield should do that as well

3 years ago

Reply from American Home Shield

Hi Willie. We are so delighted to hear that you have been pleased with the service you are receiving. We hope to provide you with a better experience in future if you may need service for your air conditioining but we are glad to hear that currently the matter has been resolved.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Teresa Powell Hanford, CA

Majority of the time AHS did fine however, the extended time of replacing my dishwasher was totally different. It took from 4/17/21 THRU to 6/25/21 to get it replaced. Records will show I called AHS DAILY . Customer Service was horrible . They would tell me to wait until the process was completed . I was told the authorization dept. had the request and they couldn't help me. Some said.they would call me back but never did. That was an awful time.Now, not everyonee in the customer service was terrible. The last one I talked To did all the work and got the authorization. I'm in my middle 70;s and was very upset because no one wanted to help me.

3 years ago

check_circle

Verified Customer

star star star star star

Mary Mertz Westerville, OH

My air conditioning was not working and it was very warm -- 85 degrees plus outside. I submitted a claim and within 1 day the repairman came and it was luckily a simple fix for him. He told me himself how great American Home Shield is-- they don't argue with him over costs when something is clearly needed. This was my first claim and I'm very satisfied.

3 years ago

Reply from American Home Shield

Hi Mary. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your home warranty company.

Jul. 8th, 2021

check_circle

Verified Customer

star star star star star

Theresa Bush Tyler, TX

We bought a 20 year old home last year. With that has been problem after problem with plumbing, electrical issues and of course old I am so glad that we decided to get American Home Shield. They have assisted us in many ways that could have been a lot of out of pocket expense for us otherwise. AHS stands behind their promise to be there when needed. I will always have AHS coverage and recommend it to everyone I know.

3 years ago

Reply from American Home Shield

Thank you, Theresa. We really appreciate the positive review. We are so excited you are finding the value in your home warranty and we look forward to taking of your repairs needs again. Thank you for choosing AHS.

Jun. 29th, 2021

check_circle

Verified Customer

star star star star star_border

Larry Wyatt Nashville, TN

Their coverage in writing; is a very decent policy. And we have had two issues. And they will make it right in the end. But in some cases the response time that it takes to set up repair appointments, clearing the approval for said repairs through American home shield, and then making the necessary rescheduled repairs can be a bit more slow than you can afford to be down on the particular appliance. A home air conditioned system is one said such appliance. Their needs to be a faster way to streamline the process of repair or replace. All else being said; they have been very decent people to work with.

3 years ago

check_circle

Verified Customer

star star star star star

Kathryn Dawley Cantonment, FL

They've been great to work with over the many years we've had them. They've been out to fix things from the in ground pool pump to replacing glass 5 burner stove top and a top of the line refrigerator. As a former Realtor I had many customers who used American Home Shield. I never received anything but thanks for suggesting that they consider a home warranty with their purchase or sale. It's an investment in their future. Just like any insurance. There when you need it.

3 years ago

Reply from American Home Shield

Hi Kathryn,
thank you so much for taking the time to provide feedback about the pool pump, stove, and refrigerator repairs. We are so delighted that you rate our service as 5 stars, as we strive to provide just that for all our customers. We Look forward to servicing you again soon.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Dustin Spencer Peoria, IL

Well, we have had good luck with them fixing things. My problem was this time when we signed up the person didn't go over the coverages well. First never told me about the electronics coverage. I saw that on an advertisement. Called to add it, complete hassle to add it. Second, never told me about using their people for general maintenance on our HVAC and I get one free inspection tune up a year. Called the person that was listed on the furnace of our new home. Didn't do it right and had to pay AHS people for a service call and do what the person i called to do. I know AHS contractor fixed the issue but it was covered and i would have used them anyway if I knew. Selling 101 educate your customers and your people providing the services.

3 years ago

check_circle

Verified Customer

star star star star star

Kenneth Dunn North Las Vegas, NV

My garage door started acting strange. I called AHS and they immediately set me up with a specialist that called me in less than an hour. They came the next day and took care of the problem. Without AHS I probably would have wasted a lot of time and money trying to get my issue resolved. I have been a customer with them for about 6 years now. I'm glad I signed up for AHS Coverage.

3 years ago

Reply from American Home Shield

Hi Kenneth,
thank you so much for taking the time to provide feedback about the garage door repairs. We are so delighted that you rate our service as 5 stars, as we strive to provide just that for all our customers. We Look forward to servicing you again soon.

Jul. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Brooke Kemp Arlington, TX

The service companies provided are not always highly qualified. I dealt with a ridiculous AC repair company multiple times that was sent by AHS. Finally I chose to pay extra out of pocket to have a brand new unit installed. Fast forward two years and it stopped working. I'm happy to see AHS is using a new company (they were great) but frustrated that the other company had to go out of business for a new one to be chosen. The previous company had horror story review after review. They completely screwed the install on my new unit- that's what led to the latest repairs being needed. I'm thankful that the new company was able to correct the mistakes and hope it hasn't caused any long term damage. My hope is that AHS finds affordable, but excellent quality repair companies to work with moving forward.

3 years ago

check_circle

Verified Customer

star star star star star_border

Sharon Ann Solverson Murrieta, CA

I was referred to one pool company that said they no longer work with AHS then I I was referred to upland Pool Supply to help us repair our pool filter. I was waiting for the repairman to show up and left my side gate unlocked. He came in took a couple of pictures of the filter and never communicated with me. I did not hear anything for over a week and I connected them. It took almost 2 weeks for them to get a new lid and gauge for our filter. In the mean time I rented a portable pool pump with filter so our pool would not turn green. The repair went well and the repairman, Christian , also cleaned our pool. He mentioned he had a side business where he cleaned pools. So far impressed by him I hired him and gave him a check covering a month's service for our pool. He showed up about a week later and cleaned out pool and showed up one more time after I called to see if he was coming. He came and left saying he was going to pick some pool supplies to clean our pool. That was it we never heard from him again.

3 years ago

check_circle

Verified Customer

star star star star star_border

Pamela Ewing Louisville, KY

AHS is awesome but their contractors not so much. Have had great experiences but having one now that's troublesome. Put in for service on my AC on 6-13-21, Fast Response set appt for the 16th, when they came out unit was frozen so after staying around 10 mins, said they would be back when thawed. Have talked to both Fast Response and AHS, next scheduled day is now 6-23-21. I feel that is horrible service. Should have been on the service schedule for the next day. It is now in the 90's and i have fans trying to keep cool. Thankful I am a patient person. Again satified with AHS just not with Fast Response some. put in for service on my AC

3 years ago

check_circle

Verified Customer

star star star star star

Kathleen Griffin Gilbert, AZ

My experience with American Home Shield has been excellent. Yes, one summer my air conditioning went out, and although the first company to diagnose and replace the unit did not provide the correct unit. Suffice it to say, it was a long summer, and AHS stood behind its warranty and my unit was replaced. With all other calls, I have found the contractors to be knowledgeable, professional and solve the issues. I would not be without AHS.

3 years ago

Reply from American Home Shield

Hi Kathleen,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

robert kaelin Lehi, UT

I submitted a work request on my air conditioner on line and I received a confirmation within 10 minutes. I was told a service representative would contact me within 24 hours. I received a call from the technician in 10 minutes saying he was in the area and would be there in 10 minutes. He arrived on time and diagnosed the problem replaced the part and was done in 30 minutes. excellent service.

3 years ago

Reply from American Home Shield

Hi Robert,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

check_circle

Verified Customer

star star star star star

Courtney Las Vegas, NV

American Home Shield has covered parts for my water heater and air conditioning unit. Every time I got service appointments within a day of making my claim. The claim process is easy, their rates are reasonable and their staff is professional. Overall I would recommend AHS in every way. They bring a sense of security for when things go wrong and they cover so many things.

3 years ago

Reply from American Home Shield

Good morning Courtney,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star

Al Groman Virginia Beach, VA

The sub contractors are truly professional, even when dispatched to a product they are not authorized to repair. My recent experience with my Florida water to air heat pump is a classic example.The technician advised me upon arrival that he was heating and cooling trained, but never worked on a geo thermal unit. Fortunately the unit was intermittent and has worked fine for the past week. I have used this companyy for major appliance repairs in the past and both times the diagnostics and repairs were flawless.

3 years ago

Reply from American Home Shield

Hi Al. We truly appreciate you taking time to tell us about your AHS experience. We want you to know you can count on us to take care of your repairs needs. Please continue to let us know how we are doing.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star

Jerry YoungBey Clinton, MD

American Home Shield is the best way to go when owning a home. They get the job done in a reasonable time fram, and it is all professionally taken care of. You pay very little for any and every brake down Home Shield covers. I am happy to have this coverage, because I could had never been able to pay for all of the brake downs for pluming, electrical ,oven and microwave repairs and brand new rellacements.a

3 years ago

Reply from American Home Shield

Jerry, thank you so much for such a positive review. We are so excited you are finding the value in your warranty coverage. We look forward to working with you for your future repair needs as well. Thank you for choosing AHS.

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star

Henriette Carlson Kent, WA

Working with AHS has been so much better than I ever expected. The immense stress of having something breakdown is greatly reduced. I only had one incident happens during that was with my pool. I had listed many items as far as outdoors including my pool. When something happened with my pool I was told it wasn't noted in the contract. I missed it in my review of contract. I wasn't allowed to add it and had to wait until the anniversary of my contract. Other then that, all has been good.

3 years ago

Reply from American Home Shield

Hi Henriette, thank you for taking time to tell us about your AHS service experience. We are very pleased to hear that we were able to exceed your expectations. We appreciate yourunderstanding in having to wait until the renewal to add the pool coverage. We look forward to working with you again in the future.

Jun. 2nd, 2021

check_circle

Verified Customer

star star star star star

Tracey Horton Austin, TX

I wrote a very negative review a couple of weeks ago that stated after being told to call an outside contractor for an emergency on a weekend and would be reimbursed, then I was told no I would not be reimbursed. However, after reading my review, I was contacted and will be reimbursed. I am very happy as I knew this was simply not fair. Thank you very much for making this right. I really appreciate it.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tracey. Thank you for rating your service experience. I'm sure it is frustrating if you were given incorrect information and paid out of pocket for repairs. We would be happy to speak with you regarding this matter.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star_border

AFC Laurel, MD

I was tempted to rate three because of an unresolved issue which I've experienced for first time and in all my 25 years with them, but will rate four. I hope it has nothing to do with the Reps who are usually nice. Also because of their introduction of yearly contract number change which prevents you from having past and present access to your account. There is one customer number in every company I'm associated with so why do we have to have new contracts number every year? I've been unable to get into my online account. And I guess I've lost my history with this company. New policy is very disappointing.

3 years ago

check_circle

Verified Customer

star star star star star

Patricia Auton Dade City, FL

I had a Pluming problem, and they didn't fix it right the first time, I had to call AHS to send them back. My drip pan on my AC leaked over it had a bad sensor, again it still didn't work right, they had to return. What really upset me was it stained my celling, and AHS would not pay to replace the insulation that got wet, nor would they paint my celling either, that was caused from the drip pan sensor, caused the drip pan to overflow.

3 years ago

Reply from American Home Shield

Hi Patricia,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 27th, 2021

check_circle

Verified Customer

star star star star star

Kathy Tucson, AZ

They have always sent technicians when I have a problem with an appliance. It is usually the next day. No questions asked. Sometimes it takes awhile to get the part, but they call when it arrives and come out the next day. The appliances that have needed repairs are older models, so I expect it to take some time to locate the part. The technicians are very good about keeping the area clean before leaving.

3 years ago

Reply from American Home Shield

Hi Kathy,
We are pleased to hear about your service experience and the technicians that have completed repairs.

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Brenda Reddick Ludowici, GA

I have been with American Home Shield for 3 years now, and have only used the warranty about 3 times; however, they are very expedient in processing service requests and assigning service providers. However, I think the annual contract price is a little steep. I have compared American Home Shield's price to other warranty company prices and the other companies provided the same or almost the same services, but the cost is much cheaper. I believe that when they are increasing warranty cost, they should only do it for new customers, not for existing customers. Despite that, I will still remain with American Home Shield, because they do come through.

3 years ago

check_circle

Verified Customer

star star star star star_border

Eric Wilson Sharon, PA

I have mostly had good experiences using my home warranty. It depends on who is available in the area to fix a particular issue, but the the home warranty people took my feedback to heart and now always send my preferred repair company whenever I have an issue. I have had repairs on my refrigerator, oven, and built-in microwave/speed oven -- most of which are over 10 years old, so some issues are expected. I'm not sure what the actual cost of the repairs would have been without the warranty, so I'm not sure whether I am actually getting a good value, but it's nice not to have to worry about a major appliance needing to be replaced unexpectedly.

3 years ago

check_circle

Verified Customer

star star star star star

Karen Brock Mount Pocono, PA

They are always here when I need them. My stove needed a part that was no longer available & my stove was replaced. I had multiples to choose from or I would've been reimbursed if I purchased one on my own. Every year I save more money than my premium costs me. My husband is not a handy person, this gives great "peace of mind" knowing that my house is protected & I won't have hundreds or thousands of dollars in repair costs. I've been a customer for approximately 16 years & wouldn't be without American Home Shield.

3 years ago

Reply from American Home Shield

Hi Karen,
thank you so much for taking the time to provide feedback about the stove replacement that AHS completed. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jose Arizpe San Antonio, TX

Great Coverage....Soon after I submitted my online service request to American Home Shield I received a contact from Appliance 911. I was able to schedule an appointment for the following day. The company who was assigned to us was professional, quick and completed the job outstandingly. Excellent service & excellent customer service. Owner was courteous and professional.

3 years ago

Reply from American Home Shield

Hi Jose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 29th, 2021

check_circle

Verified Customer

star star star star star

daryle anderson Norfolk, VA

Called them twice about washing machine, once for the a/c unit, once for the refrigerator, once for the garbage disposal and sink, and once for leaking bathroom faucets and in each case service was prompt, the service personnel were courteous (even advised on how to prevent the problem again, what the best products were and what they themselves preferred. Found 14 dollars in my washer and instead of pocketing it returned it to me.) Customer service is as expected for a company that says they're the best. st

3 years ago

Reply from American Home Shield

Hi Daryle,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Mar. 27th, 2021

check_circle

Verified Customer

star star star star star_border

Judy kaye Schwer Las Vegas, NV

I have used AMERICAN SHIELD two times after buying a townhouse. My rating depends on individual technicians that come to assess the problem. The first technician repaired the refrigerator no problem. The second technician was called for a garbage disposal. The blades were making a horrific noise and he saw some white paint on the black rubber insert and immediately said that there was paint in the garbage disposal that was keeping it from working and wasn’t covered. I had someone else come out and look at it and they actually took the garbage disposal out and it was all rusted on the inside… No paint. The first technician didn’t bother to unhook it or look inside.

3 years ago

Reply from American Home Shield

Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Rebecca Hyattsville, MD

We've had AHS for most of the past 25 years. Their service has fluctuated during that time but lately has been excellent. It used to be a struggle sometimes to get a contractor to complete a project successfully and AHS was not much help, but lately they've been right on top of it. When one contractor flaked out on us, they promptly replaced them with another one that completed the job quickly.Most of their contractors lately have been excellent.

3 years ago

Reply from American Home Shield

Hi Rebecca,
Your patronage over the past 25 years is more than appreciated! Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 27th, 2021

check_circle

Verified Customer

star star star star star

Karyn Lilburn, GA

They have been very helpful for me. I have had American Home Shield every since I bought my house. When my stove stopped working around Thanksgiving, they refunded my money since it couldn’t be fixed. My refrigerator was failing recently and the technician knew exactly what was wrong. They replaced my heating system, fixed plumbing issues and more.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our members is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Cathy Cleveland, OH

Availability and always ready to provide service. Wide range of coverage options and levels of service. Replace or repair broken or defective items add work hard to get the repair done right the first time. Have been with AHS for years now and would recommend them to family, friends and anyone who wants to save money on repairs. AHS is a 10 STAR rated company.

3 years ago

Reply from American Home Shield

Hi Cathy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 17th, 2021

American Home Shield Reviews