American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Verified Customer

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Cheryl Drayton Suffolk, VA

AHS has been excellent during my short period with them. They're quick in getting claims started and immediately send you a phone number of who they contracted to take care of your claim so you can call them yourself immediately to find out when they will be coming out. I've had my range repaired, toilet stool repaired, and my hot water heater replaced with a more up to date model. All claims were quickly resolved and each contractor was professional and very friendly!

2 years ago

Reply from American Home Shield

Hi Cheryl. We are so happy to read about your experience. We do our best to provide our members with prompt and reliable service.. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Mar. 8th, 2022

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Verified Customer

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Mildred White Richmond, VA

My gas furnace went out and AHS immediately assigned me a contact to get the work done. The assigned vendor rescheduled my appointment several times, so I contacted AHS and was immediately assigned a new vendor. This new vendor came and said that I needed a new motor assembly. AHS approved the work, the part was ordered and my furnace has been working ever since.

2 years ago

Reply from American Home Shield

Hi Mildred. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to know that we were able to do that for you with your furnace. Thank you for trusting AHS.

Mar. 9th, 2022

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Verified Customer

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Ken Plano, TX

Terrible communications, automated phone system designed to frustrate to the point you give up. Went on line, when I renewed they failed to update and the system kept showing my account expired. Again no phone service to get help until I finally punched in the number to purchase new plan. Suddenly I am connected to sales with an agent anxious to sell. Told my story, she was frustrated and told me I needed customer service. Finally convinced her to connect me. Still I gave 4 stars because once I could file the claim I had a contractor assigned within an hour. He was at my home next day snd resolved the issue within minutes. So it works if you can ever get pass the blockage.

2 years ago

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Verified Customer

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Ann Brookings, OR

At first it was all hard for me to understand. But as I moved through choices & read all I could I got more familiar with the process. The very first person I talked to though was very knowledgeable & definitely alleviated my stress & misunderstanding. The delivery fellows were wonderful as they quickly installed my washer & ran a quick water test. Very nice in the long run. Hardest thing is waiting & having to go to laundromat.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ann. Thank you so much for taking time to tell us about your experience. We want you to know you can always count on AHS to take the hassle and worry out of your unexpected repair needs.

Mar. 9th, 2022

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Verified Customer

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Arlene Watkins Tucson, AZ

Our realtor bought it when we purchased our home. When we sold the home and bought another, the realtor purchased a new plan. We used the first plan twice (toilet, washing machine) and the second plan once (toilets). Both times, we were extremely pleased with the timeliness and professionalism of the technicians and the lack of any additional fees.

2 years ago

Reply from American Home Shield

Hi Arlene. We appreciate your time in reviewing your experience with AHS. We want you to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Feb. 23rd, 2022

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Verified Customer

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Bonnie Archie Las Vegas, NV

I recently had my water heater break and needed my service request expedited by AHS. The lady put me on hold and was able to get in touch with a plumber immediately. My other phone rang before I could even finish my call with AHS! The plumbing service was awesome as well- One Drop Plumbing. The only downside is that it is sometimes hard to understand the representative due to their heavy accents.

2 years ago

Reply from American Home Shield

Hi Bonnie. Thank you so much for taking time to write a review. It is our goal to always provide you with prompt and efficient service. Thank you for letting us know we were able to do that for you with your water heater. We look forward to working with you again and providing great service.

Feb. 18th, 2022

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Verified Customer

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John P Weeks Jr Cleveland, GA

Our clothes washer broke down. We reported it to AHS via the website and were connected to a contractor some 7 days later. The contractor was prompt, courteous, and competent. After reporting his findings to AHS ti was about a week and half before AHS responded via email with an offer to replace the unit. We chose the cash out option and now 2 weeks later are still awaiting the check.

2 years ago

Reply from American Home Shield

Hi John. Thank you for taking time to let us know about about experience. I am sorry to hear that you have not received your check. I would be happy to look into this matter further and follow up with you.

Feb. 10th, 2022

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Verified Customer

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Dennis Melton Abilene, TX

Took 3 visits by electricians who did not find the problem. The 4th electrician was more experienced and he found the problem with the first visit and came back and finished the solution and the house electrical issue. He was an experienced electrician and even called me latera few days later to make sure issue had been handled. This was not an AHS issue, it was an issue of Kingdom Electric sending inexperienced electricians. "Scott" fixed my problem and the whole issue could have been resolved quickly with an experienced electrician.

2 years ago

Reply from American Home Shield

Hi Dennis. Thank you for your feedback. We appreciate your patience while waiting to have your electrical issue resolved. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Feb. 2nd, 2022

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Verified Customer

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Lori K Hampton, VA

They were prompt with service. The tech explained everything he needed to do, was very clean during and after the visits. While he did have to order parts, as soon as they arrived, he came back and fixed my fridge and icemaker within a day. He was very quick, and Jessica, the receptionist/manager answered my calls and made sure that the schedule they had worked best for me.

2 years ago

Reply from American Home Shield

Hi Lori,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 12th, 2022

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Verified Customer

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Donna M McDaniel Marietta, GA

Prompt, Professional, High Quality Contractors Assigned! My last experience was for my hot water heater. Called and spoke with a real live person and w/n two days AHS my hot water heater was working like new again. When I 1st called AHS asked if I needed immediate attention but I advised a 2 day turnaround was very acceptable to me. I was very pleased with the contractor!

2 years ago

Reply from American Home Shield

Hi Donna. Thank you for taking time to let us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 31st, 2021

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Verified Customer

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Kimberly Dean Florence, SC

AHS has literally saved us thousands of dollars. Our HVAC unit went out last year, late winter around February. The unit could not be repaired, so they replaced the entire unit at the cost of our deductible. It's easy and convenient to file a claim online & wait for confirmation, that includes an appointment with a local experienced technician. I can't stress enough, the importance of purchasing this additional insurance to give you peace of mind when major appliances fail unexpectedly. We have had to make atleast 3 claims in the last 4yrs and AHS has always come through for us.

2 years ago

Reply from American Home Shield

Hi Kimberly. We are so excited to read about your experiences and to know you are finding the value in being and AHS warranty member. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Dec. 31st, 2021

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Verified Customer

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Heather Church Woodland Hills, CA

I've never been with a home warranty company that actually covers anything. AHS does! I never have to fight with them over claims. Their webs site is simple and easy to use. I have access to reliable service people for a decent fee. It's hard to believe, but it seems this home warranty company is actually doing their job and protecting me. Happy thus far and planning on renewing if all continues to go well.

2 years ago

Reply from American Home Shield

Hi Heather. Thank you so much for your feedback. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Dec. 31st, 2021

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Verified Customer

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Joseph Nunley Louisburg, NC

I had an issue with my refrigerator; it stopped cooling. I submitted a service request and someone came out. My fridge was deemed not repairable. 3 days later, I received lowes e-gift cards with the money to purchase a replacement. I also had the option to have AHS replace it with installation, but I went with lowes because they had the replacement I wanted. They didn't give any hassle about paying for the replacement.

2 years ago

Reply from American Home Shield

Hi Joseph,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 8th, 2021

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Verified Customer

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John Green Comstock Park, MI

Washer would not cycle. I thought it was something easy but I didn't feel like dealing with it so I made an appointment on the website. Repair showed up fast and it turned out to be a bad board that is no longer made so the washer had to be replaced. Turns out I was right it was easy. All I did was choose from the selection of new replacement washers and it was delivered and installed quickly

2 years ago

Reply from American Home Shield

Hi John. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 8th, 2021

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Verified Customer

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Margo Seattle, WA

I have been a customer of American Home shield for 17 years and overall my experiences I've had I can say that they've been good. The contractors they send out are generally very professional and knowledgeable. The fee's and contract prices have increased over the years but I feel there pretty reasonable and comparable to other companies. I've had a few issues over the years but the customer service agents and upper management have help me through things. I would definitely recommend AHS as your home warranty company it's be a life saver for me and my family at times.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Margo. Thank you so much for letting us know that you have had great experiences over the years. It is our goal to met you service needs whenever you need to use your warranty coverage. We appreciate your patience during the unfavorable times. We look forward to being your warranty company for many more years to come.

Dec. 8th, 2021

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Verified Customer

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virginia holmes Pryor, OK

2 years ago

Reply from American Home Shield

Hi Virginia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Mary Roland Leland, NC

When I first called to start the process for my fridge/freezer that quite cooling, the representative told me my Avanti appliance was not covered. He was rude and had very poor English. I was not thrilled. A few days later, I called back again and had a very informative and professional representative. He confirmed my appliance was covered and from that point, I was very pleased with the professionalism and service from AHS. The part finally came in the other day and we now have our appliance in working order.

2 years ago

Reply from American Home Shield

Hi Mary,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 23rd, 2021

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Verified Customer

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Kay Gordon & Eric Gaither Greensboro, NC

Our realtor suggested it when we bought our (at the time) 10 year old house. It was a peace of mind thing until we needed it recently. Twice. Once for a check out the HVAC system, and once for a kitchen plumbing problem. Both contractors and their people were prompt, friendly, and very knowledgeable in their fields. For much less than it would have been independently.

3 years ago

Reply from American Home Shield

Hi Kay. This is so great to hear. We are so glad you are finding the value in having your warranty coverage. We look forward to working with you again and thank you for choosing AHS.

Nov. 17th, 2021

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Verified Customer

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Marguerite Pembleton-Minor Wilmington, NC

I switch to American Home Shield because my HVAC needed repair and my previous home warrenty insurance company didn't cover duct work. To me, you aren't providing HVAC services if don't cover duct work. American Home Shield not only provides full HVAC coverage, but they replaced my HVAC's old duct work and my system is running beautifully. In addition, they provide timely service and their contractors were very courteous and professional. I highly recommend AHS.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Marguerite,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 16th, 2021

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Verified Customer

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Jin M. Tanaka Sacramento, CA

AHS Customer service from the beginning has always been consistently professional, respectful, and helpful. In my short time as a customer, I have requested service for broken bathroom exhaust fan, and a leaking garbage disposal. Both experiences were taken care of in the most timely manner, and exceeded my expectations. Thanks again. I'm thinking of upgrading my coverage, but have not had the time to contact AHS to find out the process.

3 years ago

Reply from American Home Shield

Hi Jim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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George Nonomura Nevada City, CA

For the first time AHS warranty failed me. I have a dishwasher that isn't draining. One tech replaced the pump and it drained fine. As soon as he left the drain stopped draining again. I did as he suggested and I removed the strainer. It drained faster than the sink drain could flow. The water filled to the top of the sink drain. Then it stopped again. This time I reached down into the washer drain under the strainer. I found a cherry pit. As the second tech was coming he asked if I knew what the problem was. I said I found a cherry pit. He took my word for that and said the service wouldn't be covered because AHS didn't cover clogged dishwashers. He should have come out to see if i was right. It was my best guess but I'm no service tech. AHS also should have called me to say that a clogged drain isn't covered. I went on his word that AHS doesn't cover this.

3 years ago

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Verified Customer

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Erin Murphy Saint Paul, MN

I have had my home warranty for almost 2 years and enjoy the peace of mind knowing I won't be hit with a huge expense for an appliance, or home system, repair. I have used it twice for a dishwasher repair and furnace repair. The process to request service was very simple and the repair people were professional and complete the repair in a reasonable amount of time.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Erin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Thomas Early Columbus, OH

this is the second time we have had to use AHS. First time was for a plumbing issue and it was fixed perfectly. This time was our washing machine. They need to get a part in to fix it but the appliance repair guy was helpful, friendly and told us what it needed and helped me to be able to use it till the part comes in. I just have to use cold water till the part comes in.

3 years ago

Reply from American Home Shield

Good morning Thomas,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 2nd, 2021

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Verified Customer

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Laurie Easton Corona Del Mar, CA

I called and they arranged AG Appliance to cone and fix my dryer. it took 6 days before the serviceman could get over bu when he did arrive he was on time, polite and clean cut. He opened the dryer and was able to assess the need. He had the part in his truck. With the new belt the dryer works great. The serviceman cleaned up and left everything tidy and squared away. Very pleased.

3 years ago

Reply from American Home Shield

Hi Laurie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 2nd, 2021

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Verified Customer

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ZZMARR LAFETT STONE Moreno Valley, CA

Probably no fault of home shield but the service person takes a week to show up to my house and then misdiagnose the issue I was having so when he finished his service I was left with still having a leak to solve. But the service man did tell me that our washing machine was not leaking he pointed out the problem to be the drain. So I routed and serviced the drainage. Next time we used the washer and dryer there was yet still a leak. I ofcourse called home shield again and upon my complaint they refunded the service call and rescheduled another service, days went by and by, and sense we could clearly see it was the dryer that was leaking my wife called the gas company they showed up within an hour he checked the entire house for gas leaks and then fixed the water leak on the dryer. A hose was loose he simply tightened it with a screwdriver and the leak was no more. So the next day when the water was dried up and there was no leak my wife called home shield back again and canceled the service call that we were still waiting for. But story continues because yesterday the bill receipt arrived and shows the one service call refunded and then it shows two more service calls added surely this is something else that I will have to contend with as I sort out the two extra service calls but no one showed up a second, or a third time. Or maybe you could solve this one, I appreciate your response.

3 years ago

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Verified Customer

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Timothy Henderson Verdi, NV

I have been very pleased with the two appliance repairs that i received through AHS. In both instances the appliance repair people were top rate and got the appliances working like new. My only criticism of AHS is when i called to put in a claim for the repairs in both instances i had to speak with non-native English speakers that i could not understand. this was especially aggravating that last time because i had to all multiple times and never did get to speak with a AHS representative that i could easily understand. otherwise i am very pleased with AHS . Thank you. Tim

3 years ago

Reply from American Home Shield

Hi Timothy. Thank you for letting us know that you were happy with the service for your appliances. I am sorry to hear that you were not able to understand the customer service agent. We will do our best to address this issue and provide you with a great service experience in the future.

Nov. 1st, 2021

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Verified Customer

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Karen Carpenter Sacramento, CA

I had a refrigerator that was not cold and the food was going bad. They told me they would contact someone to schedule and appointment with 7-10 days. I told them that was crazy as the food was rotting. They got me an appointment for four days later; however, the tech for Prime appliances/Dan just took pictures of the part he thought was needed and AHS would would send them the part within two weeks. Then they would schedule another appointment within the week. The bad part was that he did not do a thorough job/he replaced the ice maker without checking the freezer. Something else was wrong/the whole back panel that has the two fans needed to be replaced. After waiting so long to get this resolved, I then called Prime back and they sent out their lead tech/Kim (great tech) who once again took pictures. At least he removed all the packed ice. It was also not working and needed replacement. That meant I had to go through the whole waiting period again. I was not aware I had been charged an additional $100 for Prime. The way I see it, That second trip should not have been necessary if the first tech had done a thorough job. I jus heard AHS will replace the cost of all my food lost from a friend. Hope that it true. I wanted to say what a great job Kim/3nd tech when he came to complete the job.

3 years ago

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Verified Customer

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Cole Castle Rock, CO

Fast response when our furnace went out. It stopped working again after the first service, and American Home Shield got the technician right back out to fix the issue. My only complaint would be that because the first service took place on a Friday, and the furnace stopped working again hours after the technician left, we had to wait over the weekend to get it fixed again.

3 years ago

Reply from American Home Shield

Hi Cole. Thank you for your positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to providing you with ever better service for your next repair need.

Oct. 26th, 2021

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Verified Customer

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Adrianna Estrada-Hill Austin, TX

I have heard wonderful things regarding AHS and was finally able to financially afford it. Do reasonableally priced for this single Mama. I needed to call in because my AC went out and the service was immediate. Website was so easy to use and connect. The repair man called almost immediately and my AC was fixed the next day. Unbelievably easy.

3 years ago

Reply from American Home Shield

Hi Adrianna. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you did not have any problems with getting air back running. We look forward to taking care of your next repair as well.

Oct. 18th, 2021

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Verified Customer

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Renee Conyers, GA

4 star rating is due to a negative experience had a few months ago with assigning our technician that was posted online as a 1 star when we repeatedly said no. AHS should not be associated with these companies and sending them out to the customers homes. I reported this information to them and asked why and were they aware of the negative and poor ratings which AHS was highlighted in all the reviews. The customer service representative stated this would be reported to management. Not sure if it was but so far I haven't had that company for any assignments. I was also told I had the highest plan when purchased years ago, but had to come kut of pocket 800.00 for a issue was fully covered. Hopefully AHS will work on gaining a 5 star rating soon. Customer service has been good so far since those two incidents, AHS did upgrade on new packages but too early to rate. So far AHS is moving in the right direction.

3 years ago

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Verified Customer

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R zorn Panama City Beach, FL

My air conditioner was not cooling as well as I thought it should. American home shield gave me the name of a local company who was great to work with. In short order I had a new compressor in my unit. Efficient and professional with this claim. Also the technician shared with me that his company liked working with American Home Shield. He said they could count on them to do the right thing with their claims

3 years ago

Reply from American Home Shield

Hi R zorn. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. We want you to know you can trust in the service we provide. Thank you for choosing AHS.

Oct. 18th, 2021

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Verified Customer

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Michael Agnitsch Omaha, NE

Old refrigerator in the garage quit working. Repairman determined that a short was causing the refrigerator to trip the ground fault switch. He could not find the short and recommended American Home Shield replace the refrigerator. We received a gift card from Lowes to buy a new refrigerator. Totally thrilled with American Home Shields customer service response.

3 years ago

Reply from American Home Shield

Hi Michael. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you were able to get your refrigerator replaced. We look forward to taking care of your next repair as well.

Oct. 5th, 2021

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Verified Customer

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Ginger Burton Panorama City, CA

Plumber came out and fixed the issue next day. However we still had an issue a week or so later (the faucet was completely corroded and wouldn't turn) The plumber must have knew it was going to be an issue because the next time he came out he had the faucet and fixed it in less than 2 mins. If they knew the issue the first time they should have just fixed it. But at least the problem was solved. Not sure it was worth the $100 fee... but at least I didn't have to pay twice.

3 years ago

Reply from American Home Shield

Hi Ginger,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

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Verified Customer

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Eugina Allen Memphis, TN

I had to call AHS for a service request upon my first day in my new home. The young man who was sent out was amazing. He found the issue and explained everything thoroughly. He also went a step further and referred me to someone who could extract the water from my carpet for a very affordable price. I truly appreciate the manner in which the request was handled. AHS is great!

3 years ago

Reply from American Home Shield

Hi Eugina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 6th, 2021

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Verified Customer

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Kishia marquez Hendersonville, NC

I think American home shield is a great company to have for your home! they come out in a timely manner and do the job very courteous, respectful, he even protected his self from COVID 19 . they always call you and set you up appointments before they come in when they on their way they contact you. I highly recommend American home shield !!!! thank you for your excellent service and is number one in my book

3 years ago Edited October 6, 2021

Reply from American Home Shield

Hi Kishia,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Oct. 6th, 2021

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Verified Customer

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Laura Lawhon Butler Conroe, TX

I began my experiences with AHS in Southern California in the 1970's and they were phenomenal through the decades I had them. When we bought this house in Texas the AHS program was part of the sale. I was less than impressed and I switched to two different companies. When AHS contacted me to return to them this past winter I was hesitant. Since the other two companies were not what I'd hoped they'd be, I decided to give AHS one last go. This time, months later, we had a major plumbing problem and AHS sent several companies out to check it. I wasn't trusting them and asked to have my own plumber who instantly knew exactly what we needed. AHS did pay their portion of the negotiated repairs. Not the entire amount but enough for me to be satisfied. For now, so long as they remain as responsive as they've been this year, I will happily stay with them. It is reassuring to know that they actually will cover major repairs. Their prices are competitive as well. One company I was with made us pay out of pocket for a relatively late model water heater, then submit the invoice to them. Their rate of reimbursement was a huge disappointment. It is too bad that AHS now has their customer service department outsourced in a faraway foreign country and it does take some extra time getting them to realize what the issues are if the repair is a complicated one. For the normal everyday repairs this works out just fine. We actually did get to speak with a local representative when we decided to stay with them. It is nice to know that they do exist...you just have to be persistent to get to them if your situations warrants it.

3 years ago

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Verified Customer

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brett j stubblefield Saint Louis, MO

I just joined the Home Shield Contract Several Month's ago. And boy was I Lucky I had to use them 2 times already. The first time My AC went out and they had Somebody out the Next day, and He Fixed it in a short period of time a couple hours. And I paid the $100. service call and I did not have to Spend another Dime, and it works Like New. So I am Very Happy with them!

3 years ago

Reply from American Home Shield

Hi Brett. Thank you for the 5 star review. It is so good to hear that the problem with your air conditioning was resolved so effectively. Thank you for trusting AHS to take the hassle and worry out of your home repair needs.

Oct. 6th, 2021

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Verified Customer

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Sandra Mesquite, NV

I live in an area with limited business resources, between two major cities with many resources. Trying to find a provider for needed repairs is cumbersome. American Home Shield has access to providers that will service my area, saving me time, and they have covered several needed repairs with only the deductible out of pocket at the time of service. I am very pleased with the coverage.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sandra. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Sep. 29th, 2021

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Verified Customer

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Sandra Sachs Brooksville, FL

I called about a problem I'm having with my laptop. Before I added the electronics coverage, I asked if service was provided in house - I was told Yes. When I called I was told that I would receive a box in 5 days to mail my laptop to them, and that I should remove any login pasword, and backup my computer prior to shipping it since their actions could result in loss of some or all of my data. Since my computer won't boot, none of this was possible. I cancelled my claim and called AHW to express my opinion about this service. After 2 hours on the phone, being transferred from person to person, I was told that I could not file a complaint with AMW about the eletronics warrenty/policy since you didn't service electronics. However, I pay YOU for the electronics coverage, and YOU contract for this service to a 2nd party. If one of you customers has an issue with this 2nd party, YOU should be informed about it.

3 years ago

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Verified Customer

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Charles Klaassen Buffalo, MN

Our HSA warranty has given us great piece-of-mind as we moved and settled in to our new home over these past two years. We contacted and used the service several times to remedy issues that we didn't expect or foresee regarding our house. From the time we notified them to the satisfactory completion of the service, we've experienced friendly, courteous and professional service and solutions. We are certainly pleased with American Home Shield and our home warranty.

3 years ago

Reply from American Home Shield

Hi Charles,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

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Verified Customer

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An Oskarsson Atlantic Beach, FL

All of our home repair issues have been successfully resolved by American Home Shield. The techs have been knowledgeable and capable and nice. The biggest negative is that service takes longer to be scheduled than if hiring service normally, and our dishwasher replacement took a very long time. However, we think that is to be expected for home warranty service. The main thing is that repairs have been successful. I love the website and the ease with which to put it a service request (no more holding on the phone!) and it seems that they are all the time trying to improve their processes.

3 years ago

Reply from American Home Shield

Hi An,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

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Verified Customer

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Chris Mansfield, TX

Great home warranty company. In fact, the best after doing months of research and being with them now for 4 years. Overall, you won't find a better home warranty company for the services and pricing. Yes, sometimes it takes longer than I would like for service people to be dispatched from their network of companies, but we are spoiled these days with everything given to or delivered to us within a few hours or a day. Yes, they could contract out with more service companies to lessen the time. Hopefully, they will.

3 years ago

Reply from American Home Shield

Hi Chris,
thank you so much for taking the time to provide feedback about AHS and 4 years of service. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 13th, 2021

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Verified Customer

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Richard Newman Merritt Island, FL

My water heater just gave out and I’d installed upstairs in a bedroom closet. AHS sent a technician to replace. Since it was upstairs the technician had to get authorization for out of scope work. That process took 3 days for approval. There was an additional charge due to the placement of the water heater and the was it was installed. The charge in my opinion was reasonable and justified I just wish it didn’t take 3 days for the approval process.

3 years ago

Reply from American Home Shield

Hi Richard,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Amber Francis Walker, LA

Almost all my interactions have been very good. They were easy to pay and fast to get someone out. Had difficulty with two but were both resolved in the end. I was out of a fridge for over two months which is a little absurd considering it was the first repair company that damaged my fridge beyond repair when it needed an easy fix. Then the amount I was reimbursed was not enough to get one of equal so I had to apply for a Lowe’s credit card to pay the $484 difference. And I got a very off brand, nothing as good as my kenmore, and I’ve already had two problems with the 8 month old fridge. Having a family of six living out of ice chests for that long is unacceptable. Especially during school months for my kids’ meals and snacks. That was the worst out of six. The other five were top notch though. Would still, and do recommend, but suggest the company do some follow up on the maintenance contractors in instances like this that kind of screw the homeowner. I loved my fridge and it was top of the line. Now I had to come out of pocket over $500 and have bottom of the line.

3 years ago

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Verified Customer

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Brian Blumenauer Point of Rocks, MD

Generally speaking, my experience has been very positive. I have had a number of items replaced under warranty. If not in need of a replacement, the service requests occur promptly. The operators work with me if I have specific contractor request. Opportunity with having enough reps to address items that require phone communication. Off shore employees often struggle with English, presumably why that is a survey question every time I take it.

3 years ago

Reply from American Home Shield

Hi Brian,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Lillian Essex Tucson, AZ

The plumber arrived courtesy of AHS, asked several vital questions, produced a machine on wheels into the courtyard, found the electrical outlet outside, and began to remove the problem (which was a stoppage of water preventing the dishwasher from functioning). I thought it would be a mess indoors but accomplishing the resolution outdoors enabled the machine to break the log jam in 30 minutes. Success!! and cleanliness prevailed. I thought it was the dish washing unit, but it was not broken, just fixed!

3 years ago

Reply from American Home Shield

Hi Lillian. It's great to hear how effectively your plumbing issue was resolved. Thank you for your feedback and for trusting AHS as your home warranty company.

Sep. 9th, 2021

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Verified Customer

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Synita Capler Olympia Fields, IL

I've had to 3 appliance (range, refrigerator, washer) issues that needed services. Two out of the three could be serviced under my contract. The range couldn't because a rodent had chewed through the wiring, but the other issues were handled. The rodent issue wasn't covered. My washer couldn't be repaired, so it was replaced. The refrigeraor has had to be serviced three times but seems to working now.

3 years ago

Reply from American Home Shield

Hi Synita. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear that your repair needs were met. We look forward to taking care of your next repair as well.

Sep. 7th, 2021

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Verified Customer

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Elisa & Paul Denham The Colony, TX

The company that AHS sent to work on our HVAC was excellent. We had called another company first‚Ä¶ thinking we had an emergency! We quickly figured out that that guy was going to sell us a whole new system so we called AHS and got an honest person to take a look. Big difference!!! Their expert identified our problem immediately and fixed it. It cost us $75. The alternative would have cost us $13,000!

3 years ago

Reply from American Home Shield

Hi Elisa & Paul,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 31st, 2021

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Verified Customer

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Verna Snyder Tacoma, WA

I have only used American Home Shield once in the 3 years I have had it. The service was very quick. There are two thing I would suggest that would make using a home warranty more worth wile. First the company used for appliance repairs, has their employees use their own phones to contact customers and for older customers, if they don’t recognize a phone number, they many times block it. The other suggestion I would make is that American Home Shield should offer an insentive for customers who don’t use their American Home Shield by offering some sort of service if account is not used regularly.

3 years ago

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Verified Customer

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Donna Dufour Greenwell Springs, LA

I have had AHS for about 27 yrs. it has been a life saver time and time again. I’ve heard horror stories about home warranties but I can honestly say AHS is the best. I have mote time than money so I don’t mind the time it takes to get the repair done and done right. When it’s urgent AHS has always come through. Great, polite & patient customer service.

3 years ago

Reply from American Home Shield

Good morning Donna,
We would like to first thank you for your patronage over the past 27 years! We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

American Home Shield Reviews