American Home Shield: Read 34,384 User Reviews From Real Homeowners

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Verified Customer

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Joseph

AHS advertises "we'll fix it or replace it" After paying monthly member fees for about 7years i filed my first claim.. Now, after 7 months and 7 service calls and another $200 in fees, my refrigerator is still not working as it should!!

3 months ago

Reply from American Home Shield

Hi Joseph, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Marion

I was very disappointed with my technician that was assigned to me. He was not a great communicator. Ahs replaced my item in a timely manner.

3 months ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Julie

The service providers are not all consistently professional. My air conditioning company lied on necessary replacement costs , misdiagnosed and p When I asked for a second diagnosis, I was told no. I had to pay out of pocket for repairs from an outside company I called, but they fixed it cheaper than service company said.

3 months ago

Reply from American Home Shield

Dear Julie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Chad

Quick and efficient. Haven't had any issues with communication between them or the vendors they assign.

3 months ago

Reply from American Home Shield

Hi Chad, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Lynn

Criminals and shysters. Nothing but I'll-trained workmen. Look up for yourself in yellow pages and you'll do better!

3 months ago

Reply from American Home Shield

Hi Lynn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Rodney

Very frustrated we have been waiting to have a coil for our ac replaced since late April early May. The lack of communication is unacceptable. I shouldn’t have the hound any warranty company to finish a job that was started last year replacing the whole ac Unit

3 months ago

Reply from American Home Shield

Hi Rodney, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Joseph

I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.

3 months ago

Reply from American Home Shield

Hi Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Nate Hope

Poor customer service. My HVAC recently went out and I was told that it would be 5 days for someone to come out. The policy is 1-2 days. Very frustrating when you pay for Platinum service.

3 months ago

Reply from American Home Shield

Hi Nate, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Shane Rader

We liked the fact it was easy to get ahold of a representative. Communication and follow up between customer and contractor was great.

3 months ago

Reply from American Home Shield

Hi Shane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Howard

Getting the company out to diagnose the problem was quick. The coverage of service and parts was pathetic. Plus we couldn’t understand any of the people we talked to at your company.

3 months ago

Reply from American Home Shield

Hi Howard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Beverly

It took 5 days to get someone out there. They cut the sheet rock, fixed the leak yet never had someone fix the wall sheet rock after the repair. Still a big hole in the wall.

3 months ago

Reply from American Home Shield

Hi Beverly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Leticia

AHS insisted on sending a plumbing company that I have never been happy with!! Had a problem with a leak and it took about 3 weeks to get approved for another plumbing company to fix our problem! AHS never answered the plumbing company I got to fix our problem so now they won’t pay what I paid the plumbing company!

3 months ago

Reply from American Home Shield

Dear Leticia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Chuck Martin

- The wait time from filing a claim to receiving service is unacceptable. - Service have been to my home replacing parts that do not fix the issue and have to come back multiple times. - Repeat claims for the same issues. - Wait time on parts to be received is unacceptable only to receive a part that does not resolve the issue.

3 months ago

Reply from American Home Shield

Dear Chuck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Allen

It took 83 days to get a pool heater replaced. I had 2 different opinions by 2 different contractors. The first a contractor send by AHS after weeks of waiting for it to be assigned. Then my own contractor after I had been given outside authorization. Then I waited weeks for AHS to get a third opinion which ironically is the same as the other two.

3 months ago

Reply from American Home Shield

Dear Allen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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jtr Rubio

The worst 😫 experience ever, with a company that , that didn't do anything for me exep take my money I had about 4 call for repairs , nothing was fixed , exep I have some holes in my wall, I don't know who is running this company, sorry 😐 , sorry , company, I gave you one year money 😢.

3 months ago

Reply from American Home Shield

Hi JTR, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Brad Moore

I like tge quick response and repair. Don't like that your still out your deposit when the work ends up not being covered

3 months ago

Reply from American Home Shield

Hi Brad, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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msr1448@hotmail.com

This company is pathetic. I feel they should refund every single cent I've paid them. I filed my first and only claim with them on 6/5. As of 7/30, they still haven't gotten someone to fix my roof. On 6/11, they sent me a satisfaction survey for the work that still hasn't been done.

3 months ago

Reply from American Home Shield

Dear, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

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Verified Customer

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Sarah Jane Murray

I’m having a real challenge here with a fraudulent report by a vendor. I don’t know if AHS is also involved in the fraudulent claim denial, at first, and now reversed, or if they simply sided with the fraudulent service provider against me, causing damage to my home. Neither is a great scenario.

3 months ago

Reply from American Home Shield

Dear Sarah Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jaime

If could give zero stars I would. The contractors this company assigned are the worst. It has taken 4 months to get my washer fixed. Nothing but a scam I have spent hundreds getting my families clothes cleaned because I can't do it at my own home. Don't waste your money on this company.

3 months ago

Reply from American Home Shield

Hi Jaime, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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john truesdell

This company is a complete fraud. I have paid them thousands over the years for coverage for a 'home warranty.' This is a thing they offer, but do not actually provide. Today I opened a ticket for a washing machine which has steadily been growing louder and louder. After a 100.00 fee, in addition to all the fees they collect month after month, after month, it takes some days to get a contractor assigned and a 'tech' dispatched. Was this a tech? I don't think he was. I would call him an inspector, as he did absolutely nothing. Told me it is the transmission. Makes sense. Sounds like it. Go ahead and fix it. Oh, no. Must write a report and submit it to the 'warranty' company and see what they want to do. Took the day off for this. Then I get a call from the manager at the contractor to tell me that they can't diagnose the washer at all, unless it is 'moved out to a different room' while still hooked up. They need to be able to access all sides. What? I have no ability to do that. She then said that they cannot help me at all and to call American Home Shield to dispatch someone who can do what I need. Fine. But American Home Shield won't do that. They won't do anything until they have the report from the 'tech.' Fast forward to they have the report from the 'tech.' Which says not normal wear and tear, so not covered at all. They will not dispatch anyone. I am on my own. What makes it not normal wear and tear? How did they determine anything when they said that can't diagnose it without access to all sides? Thousands of dollars and an extra fee to do nothing. Thank you for giving me the runaround the whole day. Do they let you cancel? Not easy. But I'll be without coverage. I'm without coverage now! The 'coverage' isn't real! Try and get something repaired. Good luck. Oh, but don't cancel, we'll send someone else for a second opinion. For another 100.00 fee. No thank you. If American Home Shield wasn't such a scam they would be a joke.

2 months ago

Reply from American Home Shield

Contract is cancelled and in BBB Legal.

Sep. 25th, 2024

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Verified Customer

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Donna

They don't cover things that they should. Premium way to high. Not good service anymore

1 week ago

Reply from American Home Shield

Dear Donna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 19th, 2024

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Verified Customer

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Donald

See below . The overall rating is shown below

1 week ago

Reply from American Home Shield

Hi Donald, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Alicia Branch

Some of the service companies have not been the greatest.

2 weeks ago

Reply from American Home Shield

Hi Alicia, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

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Verified Customer

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Tammy Sands

Ripoff, you get a different answer to same question depending on who answers the call.

2 weeks ago

Reply from American Home Shield

Hi Tammy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Verified Customer

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Barry

Inconsistency in providing timely and quality service providers

3 weeks ago

Reply from American Home Shield

Hi Barry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Briana

Shouldn't take 2 months to fix a dishwasher. Should have paid for a new one.

3 weeks ago

Reply from American Home Shield

Hi Briana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Donna

I just completed a claim with American Home Shield because by air conditioning was not cooling. They immediately had a company come out and resolve the problem! They have been great to work with any time I have a problem! Thank you, AHS!!

5 months ago

Reply from American Home Shield

Dear Donnna, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 19th, 2024

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Verified Customer

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Cecilia Lo Murrysville, PA

While they were able to restore heating to our radiant heating system, the system is overheating. With thermostat set at 67 degree, the tempterature is shooting up to 71 degrees on cold days and even higher on warmer days. I had to turn the heat completely off so as not to coourk. It is not the thermost, because we have four thermostats in the house, and all are behaving the same, so it is the heating system. When the repair person left, he to said he is not that familiar with this type of radiant heating system, so they would send someone out who is more familiar with this to look at it. However, now they tell me they cannot do that and that I would have to call American Home Shields to make this a separate service call. That means I will have to pay another $100 as this would be c ocnsidered a new service. That ids rdiculous because they never completed the job in the first place.!

10 months ago

Reply from American Home Shield

Dear Cecilia, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Kim

Jan. 2nd, 2024

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Verified Customer

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Kasee

I like my peace of mind knowing that I’m protected

1 month ago

Reply from American Home Shield

Dear Kasee, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 24th, 2024

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Verified Customer

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Jamie Vanhooser

Timely manner, great customer service with great explanations.

1 month ago

Reply from American Home Shield

Hi Jamie, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 18th, 2024

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Verified Customer

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David

Speedy service and good service too. Quality technicians

1 month ago

Reply from American Home Shield

Hi David, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Rav

Prompt and excellent customer service and assistance!

1 month ago

Reply from American Home Shield

Hi Rav, We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Maya

I am satisfied with the services I have been provided so far.

1 month ago

Reply from American Home Shield

Hi Maya, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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John

I like professional people & fast response

1 month ago

Reply from American Home Shield

Hi John, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Anna

I didn't like the rules we had to wait thirty days to get our check.

1 month ago

Reply from American Home Shield

Hi Anna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Patricia A Smith

Timely, efficient, and professional service.

1 month ago

Reply from American Home Shield

Hi Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Anthony

Having this warranty gives me peace of mind.

1 month ago

Reply from American Home Shield

Hi Anthony, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,
Mariah

Oct. 2nd, 2024

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Verified Customer

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Jennifer

Great service and good workmanship provided

1 month ago

Reply from American Home Shield

Hi Jennifer, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Linda

I like how the folks on the phone work to help when possible.

1 month ago

Reply from American Home Shield

Hi Linda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Brenda

As a whole wonderful however had to wait for two weeks for dryer.

1 month ago

Reply from American Home Shield

Hi Brenda, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Lois Greenville, NC

I like that my issue was immediately addressed and referred for service by American Home Shield. While I felt the service technician solved the problem with my heating system, it did require two trips. I had to wait from Thursday to Monday for the technician to return. I was without heat on some cold evenings. In the end, my problem was solved to my satisfaction. Neither the AHS telephone contact or the A-Us telephone contact were sympathetic to my situation. All's well that ends well might be said.

1 year ago

Reply from American Home Shield

Dear Lois, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 20th, 2023

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Verified Customer

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Joan Mobile, AL

Usually easy to use. Overseas call center poorly informed of anything other than is this the last 4 of your card number. The dispatch I has now taken me 4 calls to get a contactor who could handle my issue. I set up a claim Saturday online & it disappeared. Called Monday morning & gave name of company from online Saturday but not in system. Contractor does not do gas. Called back as contractor stated they are not licensed to do gas. I was told I was set up with yet another contractor. Never received email/ text so Called back. Sure enough it was not set up with a new contactor. Finally that person did set up with new contractor. I have now been without heat, hot water or use of my stove for 4 days. Less than good service. Also the 2nd the last person I spoke to on the phone was very rude. No wonder he did not set up the dispatch.

1 year ago

Reply from American Home Shield

Dear Joan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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Verified Customer

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Robert San Antonio, TX

The initial repair only lasted four hours before it had to be repaired again. The company was notified and they immediately sent someone out to complete the repair. There have been no other issues with the repair and the equipment works fine.

1 year ago

Reply from American Home Shield

Dear Robert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Nov. 14th, 2023

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Verified Customer

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Nancy Dickens

American Home Shield provides outstanding customer service and is always there to help me save money on my HVAC and appliance repairs and utility bills. Also, AHS has a great home warranty and it replaced my HAVC, hot water heater, and ceiling fan with good quality products when they couldn't be repaired.

1 year ago

Reply from American Home Shield

Dear Nancy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Nov. 10th, 2023

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Verified Customer

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Judy Clark Gulfport, MS

American Home Shield replaced our 13 year-old washer and dryer when they couldn't be repaired. I was very happy with the choices I was given in the selection process. There was someone from AHS, Maria, called me evey day until to update me on the progress! Very happy with AHS!!

1 year ago

Reply from American Home Shield

Dear Judy, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Rachel Austin Reno, NV

So far everything has been really good. The professionals they assigned were good and prompt. I’ve had a few claims this year and now they raised my price by $10 a month. That’s my reason for 4 stars. Both things that broke and needed to be replaced were less than 6 years old! I use it and then like all insurance companies, they raise my rates. I referred multiple family members and now I don’t know that I can recommend them as highly.

1 year ago

Reply from American Home Shield

Rachel, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Nov. 8th, 2023

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Verified Customer

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Eileen Rice Rougemont, NC

The ease with which service can be scheduled and professionalism of the technicians who come out to provide the service. I just wish I had remembered what all is covered by our policy before calling for outside help with A/C and plumbing issues a few months ago!! It would've saved us a bunch of money!

1 year ago

Reply from American Home Shield

Dear Eileen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Nov. 8th, 2023

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Verified Customer

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donna whitcher Aliso Viejo, CA

The system allows you to file claims efficiently. I don't often care for the companies that get assigned to me. I've actually had to kick a rude appliance repair man for my washer out of my house. Now I check their ratings and request a different company if I need to. That works better for me. I also don't like it when they don't speak English very well. It makes it difficult to communicate a problem. I've had at least 2 situations where they couldn't diagnose the problem. Not helpful and expensive. I had to replace my air conditioner and the reimbursement was far from satisfactory. Read the fine print. What they promise is advertising and what they deliver is in the fine print. Having said that I always feel better that I have the warranty.

1 year ago

Reply from American Home Shield

Dear Donna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 7th, 2023

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Verified Customer

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Karl Fayetteville, NC

Highly professional and attentive to our home issues. I wholeheartedly recommend American Home Shield to everyone wanting peace of mind when it comes to the maintenance and upkeep of your home. I’m an American Home Shield customer for life.

1 year ago

Reply from American Home Shield

Dear Karl, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 6th, 2023

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Verified Customer

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Pat Ellington Cincinnati, OH

I've had this policy for several years and just this year I've had to use it. So far I'm happy with the service I've received. I don't like sometimes that I have to wait 24 hrs to receive contact, I wish it could be same day with ina few hours. But I understand that's how the company works.

1 year ago

Reply from American Home Shield

Dear Pat, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Nov. 3rd, 2023

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