American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Jennifer Torres San Antonio, TX

A contractor was scheduled immediately after submitting my claim. The problem was addressed and American Home Shield paid 100 percent of the cost to get it fixed. In less than a week, we were going about our lives like normal thanks to AHS.

2 years ago

Reply from American Home Shield

Hi Jennifer, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Rose Richardson Irmo, SC

Sam was prepared. He had read what I had to say but I talked with me when he arrived and was finished in 20 to 30 minutes due to his knowledge of my particular dryer and it's history of issue after a certain amout of years. Sam was excellent.

2 years ago

Reply from American Home Shield

Thank you for the fantastic review Rose! We loved being of service to you and hope we can assist you again soon.

Jan. 7th, 2023

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Verified Customer

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Maria Trujillo Wheat Ridge, CO

It was easy to request service need via website, vendor arrived same day to make diagnosis and American Home Shield approved repairs the same day. The vendor came back early the next morning to make repairs. Everything was complete in less than 24 hours.

2 years ago

Reply from American Home Shield

Hi Maria, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Linda Tucky Apple Valley, CA

the contratorss they use are great and I would use the specific contractor if I needed help with something not covered by AHS My only problem with them is the response time from reporting the problem and the amount of timeit took to get an appliance repair service to come out. The service companies were great. Maybe they should get more service companies for my area

2 years ago

Reply from American Home Shield

Hi Linda, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Jan. 7th, 2023

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Verified Customer

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Latasha Akron, OH

Some of the vendors make repairs & just don't know what they are doing. They make assumptions based on the environment or their opinion. Not thorough at all I had a broke refrigerator instead of checking the entire refrigerator. The technician saw one thing wrong and ordered that part but that wasn't all that was wrong with the refrigerator so when the part got put in and replaced, the refrigerator still was not working so I had to wait another week so they can order a part. It was just irritating. I also had a problem with the bathroom toilet they kept placing it because it was leaking instead of telling me that the floor had been compromised and needed to be redone. I had to figure that out on my own, Which ended up being thousands of dollars because of the severe would damage all the way down to the baseboards in the basement.

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We are working diligently to improve the overall customer experience.

Jan. 9th, 2023

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Verified Customer

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Marla Wahl Rincon, GA

I'm still on the fence about this insurance. The first time I used it not only did I have to pay the $100 service fee but the contractor sent to fix the issue said that AHS would not cover the issue. I had to pay an additional $200.00. Fast forward and the same thing happened again but this time they actually paid for a replacement item. If all goes well then it's 100% worth it. I had 3 things break back to back.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 9th, 2023

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Verified Customer

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Gloria Alokar Warner Robins, GA

The first time I did a claim with them they took them 5 month to take care the issue but after 5 month they fix my refrigerator problem the second time I did a claim they really took them two weeks to fix my problem I highly recommend American home shield they really worth what I pay to have them I highly recommend American home shield A+

2 years ago

Reply from American Home Shield

Hi Gloria, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Leisa Eining Medical Lake, WA

I had a bad experience with a different home warranty company, so I cancelled with them. AHS was a much better experience. It was easy to submit a claim, a service provider was immediately contacted. The person who came did an excellent job and even had the replacement I needed, without having to wait, couldn't be happier

2 years ago

Reply from American Home Shield

Hi Leisa, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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SFaga Spanaway, WA

AHS was recommended by our Real Estate Agent, and he hasn't been wrong about a recommendations yet. From every start to finish ticket AHS and the Independent Contractors they work with have been really great. They provide a great way of hub for Contractors to help Home Owners receive the help they need.

2 years ago

Reply from American Home Shield

Hi SFaga, We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please contact us again if there’s anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Mark Wappel Columbia, MO

Your customer service people are very pleasant and informative. It seems like all of the companies that do all of the outside ser in every way. I will always continue to use American Home Shields Service. vice work are extremely professional and helpful service

2 years ago

Reply from American Home Shield

Hi Mark, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.

Dec. 22nd, 2022

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Verified Customer

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Donna free Las Vegas, NV

Keep getting emails saying i havent paid even though i did pay on 11/25. Ive called twice and they are going to fix this problem. Last email threatened cancellation. But garbage disposal was replaced quickly and efficiently on thanksgiving day service was good

2 years ago

Reply from American Home Shield

Hi Donna,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 22nd, 2022

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Verified Customer

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Mary Robinson Louisville, KY

You sent a service person to repair my range hood. The man took parts out and said he would have to takes parts back to his office and chech if they were still available. I told him ok and he said he would call me back. Then covid happened for 2 years and I heard nothing. I finally called and was told that my range was delivered and installed. She said I could open a new claim, pay $100.00 again. Within the last month I had service from an electrical company and I asked if they would have been the company that would have installed the hood. They said no but a couple of years ago one was delivered to them, they said nobody had requested that and they said they sent it back. I finally got to speak to someone and they said they would elevate this problem to the appropriate office to try to fix the delicate. He said I would get a call in the next week. No call came. This week I tried again and talked to a woman and she told me the same thing. I am considering dropping my account with you because of poor communication with your company. It was implied that I have received a new range hood per your records. I did not and if you would like to visit to check my kitchen, I will be glad to have you.

2 years ago

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Verified Customer

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Julie Marquez Greenbrier, TN

I asked the plumber about my guest bathroom toilet that kept running and he said her couldn't look at it. He said he was only allowed to work on my clogged toilet in master bathroom and I would have to call for another visit. I guess that means, I have to pay another $125. for another plumber to come out for my running toilet. I'll just have to live with it or try to fix it myself. I'm not going to pay for another plumber when I already had one in my house who refused to fix my guest bathroom. I forgot to mention the running toilet. So it can't be fixed with the first call. I'm very disappointed. I will call American Home only when I'm desperate.

2 years ago

Reply from American Home Shield

Hi Julia,
I would be glad to speak with you to assist with the plumbing repairs that need to be resolved.

Jan. 9th, 2023

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Verified Customer

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Kevin Grimes, IA

We had a furnace stop working in the middle of a below freezing night. First thing in the morning, I called American Home Shield requested service. By late morning we had the issue resolved and a running furnace and heat with little out-of-pocket expense to us!

2 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

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Verified Customer

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Natalie Roberts Huntersville, NC

American Home Shield has created a dependable list of contractors. We have had to use our warranty several times over the years and we are never disappointed with service or the timeliness to get the job done. I can not recommend them enough.

2 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 20th, 2022

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Verified Customer

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Rick Ogston Yuma, AZ

Representatives are completely scripted and often don't really understand the problem or just repeat the script without addressing the issue. They also give assurances that aren't accurate. IF the problem is a standard easy fix, the scripts work. If anything is unusual, they are not. Supervisors are very hard to connect with and are likewise scripted. As you can tell, my experienced have been both good and very bad. There is a failure to keep the customer informed ir updated when they can't find a repairman in your area. It took over two months with no communication on their part for one of my issues that ultimately was an easy fix.

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Debbie Guiterrez El Paso, TX

I like only having to pay a co-pay to have items repaired. I don't like having to argue over replacing an appliance that has been repaired too many times and is no longer reliable or safe to use, ie: my microwave oven several years ago. I also have a Subzero refrigerator that has had the same problem for years of icing over on the back interior wall of the refrigerator-but repairmen never fix it for long. I know you will not replace a Subzero.

2 years ago Edited April 10, 2023

Reply from American Home Shield

Hi Debbie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

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Verified Customer

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Alan Raleigh, NC

Always get resolution in the end and there are no hidden cost. The reasons we wouldn't give 5 stars are: 1. You can't choose your own service people 2. There's a time delay before the service people come to the house to evaluate the problem and 3. The service people don't seem to stock or have quick access to what seem like common replacement parts, so there's another delay while parts are ordered.

2 years ago

Reply from American Home Shield

Hi Alan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

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Verified Customer

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CHRISTINE LAMPERT San Clemente, CA

This past experience was very good. However, a previous experience with our Bosch cooktop left us wondering if we wanted to continue with you. A piece of the ignitor fell into the cabinet and couldn't be found and because the piece was missing, you refused to repair or replace our cooktop. I was shocked and disappointed and had to purchase a new cooktop

2 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 13th, 2022

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Verified Customer

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melanie sears Laguna Hills, CA

I called because my heat was not working. I had another plumber check it out and he said it would cost $10000 to replace the whole system. Then I remembered I had this home warranty so I called. Their plumber came out the next day and fixed the problem in 15 mins. He said I did not need a new system.

3 years ago

Reply from American Home Shield

Hi Melanie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Benson lai Kingsport, TN

This is the first time I filed a claim. The process was simple and easy, I was surprised! Tech came out diagnoised the issue with our hvac. It took a couple of more days to get approval for the repair and a week to wait on parts.

3 years ago

Reply from American Home Shield

Hi Benson, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Robert Carlisle

This was our first claim with AHS. They very responsive. Exceeded our expectations.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robert, Thank you for providing us with feedback about your AHS experience. We strive to provide you with efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Betty Richman Annandale, VA

I am a bit new to using American Home Shield, but have used them twice recently. I have been completely satisfied with the technicians they have sent to my house. They have been helpful, very knowledgeable, and professional.

3 years ago

Reply from American Home Shield

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Michelle Martin Auburn, CA

I have had a few claims that have been taken care of well but I am in the midst of a claim that Ian very unhappy about I have a discontinued control that is broken and cannot be repaired ahm says they will replace or compensate but there is no option to replace ( 30"downdraft electric cooktop) and they will only offer me 1.2 the price it would cost me to replace I have to call every 21 days to renew my offer but so far after calling 3 or 4 times the one unit they offer that works is still on backorder

3 years ago

Reply from American Home Shield

Hi Michelle, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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George Nagel Marietta, GA

I had a leak and Prime plumbing was tasked to fix it. They didn't find the actual leak but said my shower was leaking. The company I had come out to check my shower, found a pinhole leak that Prime missed. I called AHS to have Prime come back to fix the leak they had missed. The agent kept telling me the problem was fixed and I would have to open a new case. I asked to talk to her supervisor and told me she would fill out a request to talk to a supervisor. I hung up.

3 years ago

Reply from American Home Shield

Hi George, We appreciate your feedback and would be glad to speak with you about the issues.

Dec. 7th, 2022

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Verified Customer

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Rhonda Payne Charlotte Hall, MD

Filing my claim was quick and easy! Repairman were dispatched quickly and when a replacement appliance was recommended, AHS made it super easy!! From the time I filed a claim, someone came out to assess, AHS emailed a link to pick a replacement and my appliance was installed, all in one week! Happy Happy Customer!

3 years ago

Reply from American Home Shield

Hi Rhonda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Jim kahles Cincinnati, OH

We had a problem with washer ,called, in a day had service person .he tried to fix but washer was old and didn't make the part. Contacted American Homeshield. And we had a check for new washer in two weeks.they have always been very responsive in past. Very good service

3 years ago

Reply from American Home Shield

Hi Jim,Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 28th, 2022

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Verified Customer

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Rita Heineman Elk Grove Village, IL

I have called on American Sheild twice with plumbing issues, and both times I received quick response to my calls of distress. I couldn't be more pleased with the service and quick attention I received and getting my problems quickly resolved.

3 years ago

Reply from American Home Shield

Hi Rita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

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Verified Customer

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Rosemary Badzinski Cleveland, WI

Our hot water heater and our oven broke within a month of each other. American Home Shield contacted the appropriate repair companies,and when it turned out that neither was repairable,our appliances were replaced swiftly and with minimal hassle. I'm very happy with American Home Shield!

3 years ago

Reply from American Home Shield

HI Rosemary, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Mary Reinholz Bloomington, IL

American home shield does all the work for you. All I had to do was place the claim. They went through all the hassles of finding a company With the highest rates that were dependable valuable with their knowledge. A company that could do an outstanding job.

3 years ago

Reply from American Home Shield

Hi Mary, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 21st, 2022

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Verified Customer

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Ron McCarroll Navarre, FL

Have used American Home shield on 3 different occasions at 2 different homes and they were very quick to respond and followed up to see how the contractor did and if we were pleased with the outcome!! Very good customer service!! And great value!!

3 years ago

Reply from American Home Shield

Hi Ron, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Verified Customer

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Teresa Porter

Im still waiting for my washer repair!!!!

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Teresa, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

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Verified Customer

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Karen Lewis Hendersonville, TN

Excellent timely response. Technicians come when scheduled and resolve the problem. If it can't be resolved due to the need to order parts, they communicated with about the status of the parts order and when they will return. Very pleased with the quality of the work, and the communication.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Verified Customer

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Jay Roberts Irmo, SC

When I first logged on to the site to see about getting some repairs the website was very user friendly and for the questions I needed help with or wasn't sure if I was easily able to reach someone who was very informative and quick to help resolve my issues. I'm very grateful this company was recommended to me.

3 years ago

Reply from American Home Shield

Hi Jay, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 12th, 2022

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Verified Customer

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Elizabeth Williams Sodus, NY

I can't say enough about American Home shield!! They are more than excellent they stand by their word!! And that's extremely excellent in a rip off world we live in today!! I love American Home shield! They're really there when you need them the most and they don't ask a bunch of nonsense questions trying to get out of their agreement!!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Joe Marcelino Sparks, NV

They sent the repair man out, and he told you that the Microway had to be replaced and with in two days I was sent 6 units pictures to chose from. I picked one and the rerviceman put in the house and grabed the old one and took it with him.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Lisa R Jordan Chicago, IL

Since my husband passed in April of this year. I knew that I would need someone to come help with all the manly things he took care of. Glad my friend referred me to you all. They came and fixed my furnace, and explained to me what they were doing. I am totally satisfied

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Leah Davis Lone Oak, TX

We have had to call American Home Shield several times this year for various reasons. Every single time, they have answered quickly and started the process of repairing various items in a timely manner. We have been very pleased with all of the companies they have sent out.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Comonek Cibolo, TX

The initial setup call I was on hold for 20 minutes and when a representative answered and said it would take a month for anyone to come to my home. She placed me on hold and the call disconnected. I did not receive a call back so I called back and waited a second time to speak with someone. The second representative was great and schedule me for the next week. The contractor identified my issue, ordered the parts, and returned to repair my refrigerator.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Arrash Pirasteh Plano, TX

They never stand behind their work. Calling and speaking to the reps is very difficult as they are limited in what they can do. I have asked and demanded that I speak to a supervisor but it's nearly impossible. 3 days in a row I was promised to get a call back which never came. On my 4th call, which puts me over 2 hours of talking to you, someone finally transferred me to a supervisor who helped me. The main issue is that you should have some common sense on unresolved matters. If it's a couple days out of warranty, then there should be a way for them to make exceptions. Also, I found that on this particular incident, they claimed there is only one company in that area. My rental is in a large suburban city. Why is it they only have one garage contractor? I didn't want the same people who messed up before to come back out but I didn't have a choice.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Tenissia Evans Lacombe, LA

Processes are changing to make things better for AHS and customers but the communication in the notes are not updated so all reps are able to see last interaction. Customers should not have to repeat information that the last rep provided. I was told different things from different reps. Where a rep told me that I was wrong about a process that another rep told me was the correct process. Through her research she repeated to me the same thing I told her. There has to be a better way to record notes on a workorder. The confusion between reps on the workorder process would be the reason I change companies. I would rather a smooth process of when the contractor sends report back to AHS, AHS contacts (via phone or email) customer within 24-48 hrs no matter the department. This gives the customer a feeling the AHS is attending to the customers needs and not blowing me off. I have been calling AHS for a week and a half to get an update on my dishwasher workorder, getting the run around calling the contractor and AHS. Everyone is pointing the finger at each other but no one is taking responsibility for their part. This really needs to change. And I have asked for over 3 yes to change my name from Scott to Evans and I still get calls from AHS and contractors calling me Mrs. Scott.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Mathew Bishop Beckley, WV

American Home Shield was quick in making a repair! Techs we're dispatched immediately and the office kept in contact with us at all times to make sure things were going smoothly. Couldn't be happier with the service and follow up calls thru the process!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Barbara Kinne Hooks, TX

Never had an issue. Except now , I am in need of a plumber and was referred to one that is backed up in work and don't know when he be here. Sent message and was told they are working on finding someone else . That was a week ago. Haven't heard nothing. That's the first time in 14 yrs I am having trouble.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Masoud Mehdirad Saint Louis, MO

Perfect service timely and professional. I contacted the call center and explained my washer problem. It was immediately processed and a true professional technician called me and within a few days the problem was fixed. Job well done.

3 years ago

Reply from American Home Shield

Hi Masoud, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Nancy Frierson

This company goes above and beyond. They are very professional and empathetic to situations that happen.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Charles Phillips Jonesboro, AR

Very fast creation of service tickets, excellent updates on service repair technician movements/schedule, excellent in approving repairs/replacement, customer service very friendly and professional and excellent follow up to completed jobs.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Delaney DeArce Tucson, AZ

I had bad experiences with 2 contractors sent to my home , had bad experiences with them. However, the customer service reps took care of me, the 2nd time around, but it took a long time to get my money back. I felt like I was getting the runaround for a while. My last experience went well, and customer service rep changed the original contractor that was going to service my washer. The reason for that was because that contractor was rated one star. Very pleased she did that

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Cheryl Moliterno Fort Myers, FL

First of all "star selections" were not my choice. Was preselected without able to change them. In 23 years with AHS this has been my worst experience. While I can appreciate that FL was hit with a major hurricane, I do not appreciate being lied to as far as getting contractors to my home in a timely fashion. As I explained in my original cal for service, contractors in Ft Myers, Cape Coral and surrounding areas were hit extremely hard by the hurricane and were not in operation to servce calls. I asked for a contractor out of area to be sent to my home. This could not be acomplished as no authority is given to those located in Columbia or the Phillipines. Of course numerous calls to AHS corporate office went unanswered. I was lied to by representatives who told me certain local contractors were available. When I called the contractors myself, I received recordings stating "due to the hurricane we can not service calls". In a time of need, while I can appreciate certain contractors were unavailable, I can not appreciate being lied to. My clothes dryer can not be repaired and your appliance purchasing dept tried to low ball me with a machine inferior to what I own. After going back several times, i finally agreed to a payout well below the cost of the machine I purchased, which is exactly like my old clothes dryer. I specifically gave the purchasing dept the exact model number of the same dryer I had but, it went on deaf ears. I am still waiting for my dishwasher to be fixed. While I was told parts were delivered on Oct 14th to the contractor, that also turned out to be false. The contractor then called your parts dept and was told parts would be delivered Oct 19th. Of course, he still had not received the necessary parts and therefore can not schedule an appointment for my repair. As I stated, I have been with AHS for 23 years, I have NEVER experienced such poor service. I have recommend AHS to friends and family over the years, now I am a little leery of doing this moving forward. In 23 years, in three of my residence, we have had maybe 10 work orders started. It seems AHS has made out far better with me they I have with them, moneywise. Not being able to speak with executive relations is a bad practice.".

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Geraldine Davenport-Rose Woodbridge, VA

I had a problem with my oven in August and they sent someone from Searis. The guy did not check the oven, even though we told him sometimes it heats and sometimes it does not. The day he came, the oven came on and 2 days later it wouldn't heat. It was doing this off and on. I told him that it was the igniter. He didn't bother to check the oven and tried to tell us how to turn the oven on. We have been living her e for 15 years and of course we know how to work an oven. I was charged the 75 dollars for the deductible and did not receive the proper service. We went on vacation a month later and when we returned the oven was out again. We called American Home Shield and we were serviced by Star Appliances. They were very thorough, found the problem which was the igniter, and fixed it. They were courteous and experienced. So I paid 75 dollars for the same problem. American Home Shield never reached out to me about the first company, Seamus, even though I complained.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Marina Alamina Navarre, FL

I recently had to use the service several times for the month and all my issues were handled professionally by the service guys. My only negative comment is that when you ask for service on an item that has more than one problem it does not allow me to cover all those item in just one visit. For example, I had my fire detectors that needed to be serviced but they could only do one per visit unless i call to increase but to get to speak to a live agent is time consuming.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

American Home Shield Reviews