American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Verified Customer

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Vernon Pearson Cumming, GA

I submitted my request for service and received a call from American Home Shield the next day with the name of the contractor that would be dispatched to my home. The contractor reached out shortly thereafter to schedule a time for the tech to come to my home. The response was quick and the service was excellent!

1 year ago

Reply from American Home Shield

Vernon, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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James San Antonio, TX

Overall things worked pretty well and the plumbing company was very responsive and did an excellent job. Can't say as much about the automated system. Attempted three times to access the system and kept getting error messages. Finally, just called to make arrangements. Also, the automated e-mail notification system was a little late notifying me that the assigned company was on the way.

1 year ago

Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Sandra Killeen, TX

When I called and explained my situation American Home Shield made my appointment and informed me who would perform my services. A. R. T. Heating and Air Condition came out the same day I called American Home Shield and repaired my AC.

1 year ago

Reply from American Home Shield

Sandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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alli hastings Madison, FL

Customer service is fantastic! They assist you all the way until the service is complete! Any questions or concerns have been addressed immediately and the monthly price is unbeatable! The products you are able to chose from and the repair process is super easy! Thank you!

1 year ago

Reply from American Home Shield

Alli, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Verified Customer

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Anthony Conyers, GA

AHS customer service is good, but their ordering division is suspect. I placed a service claim (Washing Machine) on 5/15/23 and it’s 6/20/23 , my issue is still ll not resolved. Communication beyond customer service lacking in a major way. During this period the number of parts were ordered, meaning less than what is required to complete the repair, causing delays, my family and I are still waiting for the parts . On two occasions I was told by the repair technician what parts were needed as well as how many, and if there was more than one part required, AHS sent one part, causing delays and undue stress. I would inform AHS and the assigned contractor to rectify the issue. Hopefully I’ll get the parts needed for this repair, but I’m lacking the confidence I had seven years ago.

1 year ago

Reply from American Home Shield

Dear Anthony, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Farhood Moraveji Saratoga, CA

American Home Sheild is an excellent company. When you request a service, they get into action promptly and assign a contractor to fix the issue. If they can't repair it, then their purchasing department offers replacement option which is cool and generous. Overall, very happy customer having them as insurer on multiple properties for many years.

1 year ago

Reply from American Home Shield

Dear Farhood, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Steve Simon San Francisco, CA

Dave arrived on time and with the right equipment to inspect my AC unit. First time i've ever had AC and home inspector recommended to have it looked at. Fortunately, nothing wrong, no noises or squeals, but he explained for future purpose the motor and pulleys.

1 year ago

Reply from American Home Shield

Dear Steve, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Verified Customer

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Michael Souderton, PA

They Handled the problem fast and efficiently. The only thing I didn't like is that the customer service was not able to answer my questions on what my contract covered. I was forced to go to the sales department to answer my question that in the long fun saved me money

1 year ago

Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Kevin Corpus Christi, TX

I’ve been with American Homeshield for a decade and trust me, when I say it’s worth it. The price I pay a month is very much worth the piece of mind knowing if something break. AHS Is a phone call away and they have someone there in a day or 2.

1 year ago

Reply from American Home Shield

Kevin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Cynthia Eatonton, GA

I made the service request on a Sunday. Monday was a holiday. Someone came out early Tuesday morning to look at my water heater and turn it off. On Wednesday I got a call saying I would get a new water heater. On Thursday they put the water heater in. Friday was my birthday!!! WOW

1 year ago

Reply from American Home Shield

Cynthia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Verified Customer

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Larry Marietta, GA

I liked the speed of setting up a repair visit by Myers HVAC. I liked the tech, named Jamie, because he was on time, professional, knowledgeable, and personable. He identified the problem and fixed it totally within about 25 minutes. Well done all around. Thank you to Jamie, to Myers, and to American HomeShield!

1 year ago

Reply from American Home Shield

Dear Larry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 19th, 2023

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Verified Customer

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Lttldevl0 Fernley, NV

I like having american home shield , they are really good about getting things fixed however over the past three years everything has gone up so much and now it is even more to have someone come out, then we have to wait a month to get approval for something to be done. It just seems like a lot of money being thrown out even though since our house is older we have had about five things fixed in the past three years it is nice to have the peace of mind.

1 year ago

Reply from American Home Shield

Dear Lttldevl0, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Patricia

American Home Shield gives excellent coverage at a reasonable price. The platinum coverage saves money by covering items such as Freon for air conditioners. The local companies they work with have been able to come out to the house quickly and have provided professional, efficient service.

1 year ago

Reply from American Home Shield

Dear Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Verified Customer

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Janice Carll Montclair, CA

They tried to fix our refergerator with two different repairs. But that didn't work So then the process to replace it with a new one seem to take a little longer. But they offered several options to purchase a new one. That was nice.

1 year ago

Reply from American Home Shield

Janice, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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Verified Customer

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randall belbeck New Port Richey, FL

I like American Home Shield coverage, timeliness, and professionalism. Occasionally I have difficulty understanding the AHS rep but each is more than willing to assist with a service request even as I wait on the phone. Furthermore, I have used at least one of their utilized vendors for additional work at a great price.

1 year ago

Reply from American Home Shield

Randall, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Rich Bider Clermont, FL

We have been with AHS for many years and have had good and not so good experiences. Our most recent experience with a plumbing issue was a 5 star rating as the company they sent was great. In the past we weren't as fortunate with an air conditioning problem in our previous home because there was a terrible time delay in getting a part and as a result we had no air for several weeks which is not a pleasant situation in the middle of summer in florida.

1 year ago

Reply from American Home Shield

Rich, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Latonya Veasley Mansfield, TX

Easy to file a claim. AHS also offers at discounted prices several other things such as handyman services, lawn care etc. Amazing customer service, website weary ti navigate and top quality companies selected to perform the services that do not offer shady business practices.

1 year ago

Reply from American Home Shield

Dear Latonya, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Annette Modesto, CA

I have been a customer of American Home Shield for over 20 years. The contractors that they assign for my repairs or servicing have been excellent. I have had work done on almost all my appliances. They even replaced one of my appliances because it couldn't be repaired.

1 year ago

Reply from American Home Shield

Annette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Verified Customer

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Frederick Jacksonville, AL

Response to claim was exceptional! And this time, the match up with the company was awesome!! The company chosen for our washer and dryer was horrible! They were the same company that was sent to fix our ice machine on our refrigerator (twice- and it still does not work!) and they have horrible customer service and forgot our appointments on all occasions.

1 year ago

Reply from American Home Shield

Frederick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Joe Scottsdale, AZ

AHS strives to provide knowledgeable, competent, courteous, and efficient technicians to complete my service orders. I have had systems/appliances repaired, and I've had them replaced. The replacement process has always been very easy to complete, and I have been very satisfied with the end result. I have been an AHS customer for over 20 years.

1 year ago

Reply from American Home Shield

Joe, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Verified Customer

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Dan San Francisco, CA

Their website for making payments and requesting service is great. They will service small issues quite quickly and will likely pay your claim when it's a smaller cost. If you have anything larger that is higher cost, they will find any way possible to get out of paying that item and tends to take longer to get serviced. If you have something like an Air Conditioning issue it will take 4-8 days for someone to get out to take a look at it. This is especially bad when you live in Arizona (a very hot climate and considered an emergency). This has happened with water heaters and AC units where it took a week to get someone out, only for them to not pay anything or will pay a small portion. So literally we were without hot water and AC for over a week. When it's 105+ degrees you cannot live over a week in your home, let alone no hot water for that same length of time.

1 year ago

Reply from American Home Shield

Dan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Verified Customer

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Betty Arnold Long Beach, CA

The follow through of the technicians that are assigned to make the repair have been high quality. As long as i can request service via the computer i'll stay with AHS. Calling for service is headache with the long, long wait times.

1 year ago

Reply from American Home Shield

Hi Betty, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Verified Customer

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Terri Houston, TX

Excellent contractors provided for service, good coverage. Offset by … Very challenging to get to person at AHS that speaks English as first language and can solve problems, e.g., contractor that performed AHS preventative maintenance for ac systems was not initially allowed to perform service that he identified needed attention; AHS agent said they needed to assign to a different contractor.

1 year ago

Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Verified Customer

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Paula North Las Vegas, NV

I love AHS! They have excellent coverage and customer service! We don’t just feel like a number! Their team actually cares! They have quick response times and the service is done quickly and efficiently! I won’t have another company cover my home! They are the best!

1 year ago

Reply from American Home Shield

Hi Paula, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely,Mariah

May. 31st, 2023

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Verified Customer

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Ramona Charlotte, NC

The “coverage” is unbeatable! I highly recommend this company to cover your major household appliances, electrical, plumbing, etc. Put your mind at ease with unexpected breakdowns in your home. Worth every penny I spend each month!

1 year ago

Reply from American Home Shield

Hi Ramona, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon

May. 30th, 2023

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Verified Customer

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R Hackworth Harlingen, TX

1 year ago Edited January 10, 2024

Reply from American Home Shield

Dear R. Hackworth, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

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Verified Customer

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Berta Miami, FL

I liked that when I called the company and after making an appointment for service, a live representative responded! Since I was having a huge problem with my A/C unit, a technician was dispatched almost immediately. I liked that the customer service representative was courteous and professional and catered to the customer's needs.

1 year ago

Reply from American Home Shield

Berta, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 26th, 2023

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Verified Customer

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Diane Northridge, CA

I got a real stubborn customer service guy, AHS sent a comp to fix refrid the comp has over 20 complaints to bbb, horrible reviews on line and through Angis list. I wanted AHS to cancel that comp and sent different co the C/S argued said competitors give bad reviews. Had to enlighten him that bbb follows through with complaints. Then he said AHS needs to wait until the comp calls AHS to cancel. He was a jerk. The other C/S lady was very nice and took care of my concerns

1 year ago

Reply from American Home Shield

Diane, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

May. 25th, 2023

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Verified Customer

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Happy Heart Harmony Los Banos, CA

I had a leak under the kitchen sink. There were two very nice men who came and did the repairs in a jiffy. They were professional and polite and left no messto clean. The were from Highway Plumbing located in Ceres Ca. I am very pleased.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Marvis

I like the ease of putting in a service although I called in and wasn't happy with the customer service at all. The 1st rep completely told me a lie. The 2nd rep was very rude. The 3rd rep was more helpful but I asked for a list of the charges from the 1st company and still I haven't received it. But just an FYI Air Dynesty is a complete ripe off they are grousley over charging your customers even charging for things that shouldn't charge for like freon in a new unit. Because new units are prefilled already. And not to mention they sent a salesman out and sent me a quote outside of AHS.

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Steven Omaha, NE

American Home Shield has always come through for me. They are fast to react to problems and the people they send to check out my requests are always easy to work with and do a great job. As for the times I've needed to replace appliances it has always been a very easy process.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Kayla French Toledo, OH

American Home Shield has been a great home warranty company. I have had American Home Shield for over 20 years in Ohio, Michigan, and Florida. In every case they have been responsive, professional, and resolved my issues. I would recommend AHS to any home owner. It gives you piece of mind if anything happens in your home

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Sam1 Phoenix, AZ

The worker was very informative, he explained all what he was doing. He also made suggestions for PM’s. I was very comfortable with him in my home. I told friends about his service right away. Excellent Worker he’s a 10 in my book.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Rebecca Boone, NC

Absolutely professional and customer focus service. I thought I would need a completely new HVAC System and American home shield was able to not only provide a repair and avoid a complete replacement but the cost was approximately less than 1/3 of what I've. Been the estimated same repair by my current HVAC maintenance team!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Verified Customer

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Jacqueline Sandia, TX

Reputable companies are sent for repairs and if an appliance is beyond redemption they replace it with excellent quality item. Service is usually within 5 days which is really not too bad all things considered. I definitely recommend them if you want excellent coverage.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Verified Customer

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Rachel Jones Las Vegas, NV

We liked the response to the request for the Water Heater replacement, we loved how fast a technician came out, how quickly and professionally they changed it out, and the cost was less than half what it would have been without the Home Warranty. Overall, extremely satisfied with services.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Verified Customer

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Lesa Pawleys Island, SC

Great service . We will recommend AHS to friends. We have piece of mind knowing they handle everything. We have a particular repair company. We can request them anytime. The agents are helpful and informative Online request are easily obtained.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Verified Customer

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Paul Morgan Hill, CA

Once I called to set up a schedule, all things worked as planned. The service professionals set to do the work were prompt, polite, knowledgeable, clean. I was impressed that in both cases (two services scheduled), the service person provided some best practice tips and called back to make sure thing were all good.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2023

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Verified Customer

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Vernette Santa Rosa, CA

I have had AHS for over 10 years. I am satisfied with the service that is offered. However your billing dept. I had a problem with about 10 days ago. I was charged for my monthly service twice and I only approved bill pay from my bank once. I tried to resolve this and the customer service representative couldn't help me. I went round & round with her for over 20 min, I finally asked for her supervisor & spoke with her & still did not get this resolved. She said I had approved (I don't recall doing this) to have the charge taken out of my account automatically the first of the month. I went to my bank and asked that the automatic payment be cancelled & I will approve payment monthly for this to be done through my bill pay with my bank,

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2023

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Verified Customer

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Dave Johnson Bradenton, FL

I think American Home shield is great. They had the maintenance company contact us quickly. The tech diagnosed the problem. Repairs were done, but we are still having problems with the fridge. That’s not AHS’s fault. It the person who did the actual work.

1 year ago

Reply from American Home Shield

Hi Dave, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2023

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Verified Customer

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Marleen dexter Jackson, TN

I live in rural area and quality of handyman workmanship has not always good but understandably so. Professional work good. Moved to my present address and needed coverage for all things that may go wrong. Refrigerator replaced and took over a month but microwave was weeks. I feel fee per month increase too much every year but will stay with company.

1 year ago

Reply from American Home Shield

Hi Marleen, We appreciate your review and hope you continue to enjoy AHS and the service we provide!

May. 22nd, 2023

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Verified Customer

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Barbara

This is the best home maintenance that I have dealt. I had one issue with a supplier & American home assisted with the issue. Most of the suppliers are very professional & come out in a timely manner. Any issues I have had in my home weather it’s heating or plumbing were always resolved

1 year ago

Reply from American Home Shield

Thanks, Barbara. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

May. 19th, 2023

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Verified Customer

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Melissa Savoy Malvern, PA

So far, so good. I’ve had one claim, and it was politely and professionally handled. The contractor they sent was polite and professional as well, but had no idea why he was coming to my house. My only suggestion would be for AHS to create a work ticket that travels with the contractor.

1 year ago

Reply from American Home Shield

Dear Melissa, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

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Verified Customer

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Carolyn La Mesa, CA

American Home Shield has been a lifesaver for this 81-year-old lady who depends on them to repair anything that fails in my house. The most recent experience was a toilet that wouldn't turn off. Jeremiah replaced the faulty parts and everything is now working perfectly.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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Roslyn Hampton, VA

I love the benefit of knowing there is a place I can call to get repairs done, without having to roam thru the internet looking for help and not knowing if service will be delivered. My daughter recommended the product and I am so happy for it.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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Verified Customer

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Denise Mt. Pleasant, SC

Service has always been good sometimes may take longer if they have to order a part but overall service has been good. They were unable to fix our washer after several attempts, they had to remove the new parts they had installed and gave us a gift card at Lowe’s for the value of the washer. 439.$ But it took so long for the gift card to come thru that we went to Lowe’s at bought a new washer and dryer and when the gift card finally came thru, we will hang on to it for paper products, cleaning,etc…

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Sawanda Baltimore, MD

The agents assisting me have been professional, efficient, empathetic and courteous when filing my claim. I have been on both sides where they have repaired my appliance or replaced them, the companies I have dealt with have been, professional and knowledgeable.

1 year ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 17th, 2023

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Verified Customer

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Patricia IL

I have only one complaint and that is you refused to repay my air conditioner unit because of damage being done by dogs. The damage was done Peter to my purchase by dog that belonged to the seller of the home. I was told that American Home Shield would replace anything that was damaged prior to purchase of the home. I’m extremely unhappy that I was lied to.

1 year ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 17th, 2023

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Verified Customer

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faZe potato Virginia Beach, VA

I love American Home shield! First time home owners i recommended 10/10! In our first 60 days we had appliance die! AHS replaced it they offered a gift card but it was much easier and convenient for the tech to bring it and install it! We love it it’s worth the monthly premium!

1 year ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 17th, 2023

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Verified Customer

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Emily Columbia, MO

I have used AHS several times over the years. I usually use the app to initiate a claim. The referral with the service provider has been sent within minutes and I have been completely satisfied with the companies that have taken care of my issues.

1 year ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 17th, 2023

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