American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Michael Henry Ross New Braunfels, TX

I consider American Home Shield to be a superb company that does consider customer service a priority. The only reason it did not receive 5-stars is because they have raised rates over time. The contract does state they do not have to notify you of a rate increase - that, to me is not a 5-star company. Otherwise, very easy to work with and definitely pays attention when I need something.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Laura Carpenter Florissant, MO

I appreciate the way they were able to get a technician out quickly to repair my AC when it stopped working. However I was disappointed in the preseason furnace check, because the technician basically came in and turned it on and said yes it's working. He recommended a cleaning of the system but that was an additional charge. I feel like that maintenance should be included in the fee paid for the preseason check up.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Hollie Jones Colorado Springs, CO

I've been with AHS Now for about closely going on 10 years, and At First they showed too be an Very Promising Home Warranty Company, then as Time went by The Co-Pay started getting bigger Also the Monthly Payments as Well, Then Everything Went Too You Know What, It was Hard too get Contractor within 72 hrs or they didn't call You, You have to call them and It's still this way, 1.Example is that I had My Hot Water Heater Broke and the Contractor Charged Me $600.00 for some pipe work that He said that He Didn't Like and That's BULL because it was the same Pipe work that He put In, But A Different Style Of Way, And Too Top It Off I Just Had My Hot Water Heater Changed 8 Year's Ago, Now tell Me that Ain't Nothing, AHS was At least Supposed To Protect Me From CRIMINAL, When My Contract is Up In November, That's It For AHS!

3 years ago

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Nicholas LeClair Algonquin, IL

I have had multiple emergency issues that the representative I would speak with would refuse to escalate to an emergency. Representatives also refuse to let me speak to a supervisor or manager. One issue mid winter nicor locked my gas due to gas line leaks was out of house for 2 weeks waiting for resolved issue due to non escalated work order. I have 4 kids. Issue number 2 furnace went out in middle of winter and took multiple weeks to get work order resolved, again 4 kids middle of winter no heat. 3rd eater leak into basement and because I can control leak based on shutting my whole house water off its not considered a emergency. But again 4 kids and cannot stay in house for what was a week with no water. All 3 things are considered to be an emergency for households. But representative took my deposit but would not escalate or let me speak to a manager.

3 years ago

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Sandra Cole

The customer service is not what it used to be they need to bring it back to the United States. Do to the customer service do not speak English wells and they do not understand what you really need. AND when they ask you your name they don't not say Mr or Mrs they fell like it ok to call you bay your frist name. I have worked in call center before and if someone ask you to transfer to someone else you had to .I ask to be transfer to someone that was in the state they did not so I call back and got someone that I could understand to find out what was going on with my wash. And it was been replaced. But customer service was saying that you were going to cash app me. And stead it was going to be replaced

3 years ago

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Samia Bolling Philadelphia, PA

Because I had an issue with a shoddy contractor and I let AHS know that my state has received multiple complaints, and BBB filings against this company, yet they still use them. It's happened more than once as well with a plumbing company, where my spouse and I just canceled the service call and just paid hundreds of dollars out of pocket for the issue to be fixed. And they used an inexperienced contractor to install my hot water heater and the contractor did not shut off the gas line, so we had to call our local utility company to pay out of pocket, yet again and yet they sent the same person from the same company again. Bad business, your company needs to research the contractors/companies that you use. When I voiced my dissatisfaction, I was told the contracted cannot be changed.

3 years ago

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Shannon Callahan Lexington, KY

American Home Shield was recommended by my realtor. I am so glad she did! We've had great experiences with the contractors AHS has connected us with and when our refrigerator died, the replacement process was quick and flexible to our needs. So grateful for AHS!

3 years ago

Reply from American Home Shield

Hi Shannon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Gary Souris Hollywood, MD

We've always received great service from AHS! We purchased a new home & it came with an annual service with another home warranty company. We used it once for a stopped up drain and had very poor service as it took over a week for a plumber to clear it.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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G chambers Naples, FL

American Hope Shield is the best! I got almost immediate service for my failing refrigerator snd air conditioner. Now both are working great. They are a friendly company snd obviously have the best companies to take care of your needs.

3 years ago

Reply from American Home Shield

Hi G,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Mary H Perteghella Prescott Valley, AZ

I am very happy with AHS. I had a very bad experience with the last plumber(AMPM Plumbing) which they took care of immediately. It took me this long to get past my anger to give my true feelings about ahs. Really very happy with them.

3 years ago

Reply from American Home Shield

Hi Mary, We appreciate your feedback and hope you continue to enjoy American Home Shield and the contractors we provide!

Jul. 30th, 2022

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Joy Thompson Middleburg, FL

I love American Home Shield ... the flexible plans available puts home warranty in everyone budget, the home maintenance calendar educates and informs the first time homeowners, and speedily services department makes repairs a non-factor!!!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Pamela Avery Newark, DE

I have had several issues with my home in the last two years (my home is getting older). What I like most about AHS is the quality companies that have come to my home to make repairs. They can usually identify the issue and fix it.

3 years ago

Reply from American Home Shield

Hi Pamela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Heidi Hartjen Reyes Safford, AZ

AHS has handled several claims for me quite satisfactorily. They are typically fair and quick. The only thing they might improve on is the speed in which the handle some of their AC claims. It's really hot here in AZ and really difficult to wait several days for an authorization for an AC REPAIR

3 years ago

Reply from American Home Shield

Hi Heidi,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Shirlee Anne Shirley San Bernardino, CA

It takes so long to get someone on the phone, The companies you are referred to are not always customer service friendly and the wait time for the issue has been up to a week. Imagine being without heat for a week or with out air conditioning for a week! There is no consistency in the company referred so ( should have kept the card) the great service I received from a particular company.... I did not get from the next one. I asked for the same company that came out the last time, and the Home Shield call center person said they have no way of seeing who was sent out to my home previously. Very frustrating on both issues

3 years ago

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Deborah Brinkley Dover, DE

We choose to get a new washer because we had been without a washer for weeks and then we found out that the wrong part was ordered which made us have to wait longer and we really needed our washer. The workers were very polite and apologetic. We also had to wait for our dishwasher parts as long but we were able to maneuver around the dishwasher. Again the workers were apologetic. My appointment for service was between 1 and 4. They got there at 7;00 pm. I had waited all day for them to come! I got no call telling me there would be a delay until the technician called to tell me he was 25 minutes away! I was a little upset but I am grateful to have my dishwasher repaired but not happy about buying a new washer. I have been with American Home Shield for awhile and have used it very little. I really am not happy this time.

3 years ago

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LaVonne Good Berryton, KS

for simple repairs they have done good job but I cannot get then to repair my jet tub they hired s plumber who told them it was the pump then they sent an electrician who told it was the pump now they want someone who works on jet rubsnto look at it but they have to be qualified and licensed. They dont have anyone in their list of contractors and they had me find one but wont take an invoice e mailed to them. They want to speak with him kn phone and he says he wont waste his time because he has dealt with warranty companies before and they just give him the run around so he refuses to call them but happy to send invoice with diagnosis ( the pump needs replaced ) but they wont accept that. It has been 3 months. They also replaced my furnace but wouldn't pay for " modifications" so my portion of the bill was equal to theirs plus I had a service call.

3 years ago

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Victoria Parker Stevensville, MT

I used AHS at my old address in Billings and 2 experiences were phenomenal. The contractors were fantastic and the process was easy. The 3rd experience was terrible. The locksmith didn't want to come out and said he no longer worked w/AHS b/c he wasn't getting paid. Working with online support took forever and in the end, after promising the locksmith would come out, he never did. So I had to deal with online support again to get a refund and they could barely understand me. I also got AHS for my new home in Stevensville and the experience while being here has been terrible. I did three service requests. One was fulfilled promptly and to my satisfaction but the other two have been cancelled(?) and I still haven't received a refund. And one of those requests shouldn't have been cancelled. Turns out the contractor they assigned for the boiler wasn't even licensed to do that kind of work here so I'm happy I cancelled that request. But so far, I am thinking about looking into a different home warranty program. Customer service is difficult to understand, communicate with, and it takes forever to get to a result.

3 years ago

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Sally Bruggman Folsom, CA

I have an issue with a denial on my claim and and it was wonderful that I had elevated the issue and it was addressed so quickly and so thoroughly I was beyond my thoughts of how much better any company could get than they performed and I was so amazed.

3 years ago

Reply from American Home Shield

Hi Sally, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Brian Dennett Ooltewah, TN

Using my home warranty was so simple! I scheduled an appointment for my a/c system that was not cooling, a local technician came and evaluated it, parts were ordered and several days later installed, saving me a lot of money. Great job, so glad I have this peace of mind!

3 years ago

Reply from American Home Shield

Hi Brian, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 22nd, 2022

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Guy Scotten

Easy of submitting a claim and quick response

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Guy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 22nd, 2022

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James Lazarz Tyler, TX

The service was excellent. ordering the service was good. My request I asked 2x by phone about my order status, I was hung up and no answer given. I rate the phone service very poor. Matter of fact they said my order was complete and I was still asking questions

3 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 22nd, 2022

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Laura Phillips Pacific, MO

Easy to file a claim, it was the first day that they assigned someone to my claim. They did an assessment over the phone. Ordered the parts, called to set up a time. The service man was great, very nice , cleaned up afterwards and all fixed. Very happy

3 years ago

Reply from American Home Shield

Hi Laura, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Marion C Turner Centerville, GA

It was easy to go online to report a problem with my A/C unit at night. I had a contractor contact me by email within about 15 minutes. I called the contractor at the supplied number and had an appointment fo 3 days later becaus i reported the problem on Thursday night and the appointment was the following Monday.

3 years ago

Reply from American Home Shield

Hi Marion, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 22nd, 2022

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Sheryl Bolarinwa Louisburg, NC

The first time I had to use there service I had a great experience. I was so happy that I started telling everyone about them. Then everything went wrong. This latest experience was very painful. The agents seem to not know what was going on and it was difficult to get a supervisor to talk to. There is no follow through with the contractor after they are assign to a customer. There is also no follow up with the customer. It took a year to get my water heater replace. I was unable to get in touch with the assign contractor and every time I contact AHS I was told that they could not reach the contractor either and then nothing. They would promise to call me with update but never did. I am currently researching other home warranty companies.

3 years ago

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Pamela G. Benson Dallas, TX

Because of the vendors they use and the fact that they dont have to do anything and still get your $100. Thats unacceptable in my book and really dont plan on re-newing because of this fact. They have a vendor come in to do work on plumming who claimed he had to go on top of our house, when in fact he didnt. We called AHS to explained that he didnt do anything and they sent someone else out who did the services without having to go on top of our house. This let us know the 1st company was trying to make more money off of us. If we had let them gone on top of our house to do the drainage it would have costed us over five hundred dollars. We are still charged stating even if the vendor comes out and look and do nothing we are still responsible for the $100. This let me know that AHS did not care and also is just after the money to have charged me for something simple not done!! I was charged and poor excuse given!

3 years ago

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Dan Teague Seguin, TX

They replaced my AC unit but not the interior unit which is not compatible with the newer AC. They want me to pay the $3000 to have it replaced, even though its keeps freezing up since the outside AC was replaced. Its over 100 here in Texas and is supposed to be for atleast the next 2 weeks if not the entire summer. We have to shut the unit down several times a day to thaw out the A Coil. In doing so we also have to replace the filter everyday because it gets wet and the house during the day is usually 90 until about 6:00 in the evening from continuously shutting it off and the AC not able to cool it down before freezing. I am a disabled Veteran that was forced to retire from my Government job at the beginning of Covid in 2020 and can't afford to pay $3000 to replace it. I am living in my rv because its too hot to stay in the house and and going to sell it.

3 years ago

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&rady mccombs Alabaster, AL

Well I'll start with customer service calls that are forwarded to India or where ever so your name is(AMERICAN) home shield how about when customers who need to talk to someone call oh i dont know maybe speak to a darn AMERICAN!!!!!! #2 my last service request was my sewage pump so the guy from k&s plumbing comes to my house and proceeds to try and RIP me off if you look at what he claimed was $850 out of pocket for me was a total of $38 plus i bought and install the sewage pump all these parts abs pvc pipe for $346. So i called and that's were #1 issue comes from because it's been almost 3 weeks and i still have not recieved a call from supervisor!!!!! #3 so im looking at my bank statements and i set y'all are now charging me $58.99 instead of the $49.99 that i agreed on not once but twice so that needs to be fixed my checking was shut down due to getting compromised so the accountwas not closed, changed or anything for the price to. Thanks

3 years ago

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Bob Biondini Medford, OR

We have been with American Home Shield for years and they have always been honest, upfront and very easy to work with. Anyone with a older/Aging house should consider their coverage. Our house turned 100 years old this year and American Home Shield has more than paid for itself over the years.

3 years ago Edited October 12, 2022

Reply from American Home Shield

Hi Bob, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Doris Lane Temple, TX

After I reported my problem, a technician was sent to my house & found out what the part I needed. The technician ordered the part & then came back & fixed it. I was always emailed by the company to let me know when the technician would arrive.

3 years ago

Reply from American Home Shield

Hi Doris, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Kelin Brown Clearlake, CA

When you sign up for a service and they deliver, that always a good thing. I gave this company a good rating based on the re-key service that is free when you purchase a home, it's a very nice little perk. We'll see how they perform if something big comes up.

3 years ago

Reply from American Home Shield

Hi Kelin, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Matt Gilbert, AZ

Excellent service call. My air conditioners both went out at the same time causing me to be without air conditioning in arizona in 105 degree weather. I called American Home service and I had an appointment set up instantly with an a/c company that fixed my problem in under an hour. The entire process was very satisfying!

3 years ago

Reply from American Home Shield

Hi Matt, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Rosalind Sahlu Tucker, GA

American Home Shield was able to schedule my appointments in a very timely manner and service completed within a few days. The customer service representative was very professional. This is my 6years using their services, would definitely recommend.

3 years ago

Reply from American Home Shield

Hi Rosalind, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Daniel Brandstatt Denver, CO

We have only had the policy for a little over a month, when our ac went on the frit. They sent a repairman who assessed the issue quickly, ordered the part and came back 2 days later and fixed it. So far, very satisfied with the service.

3 years ago

Reply from American Home Shield

Hi Daniel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Isaias Magana San Jacinto, CA

first electrician that was sent out did not want to look into why we had a serious electrical problem instead he stated that for 350.00 he would go underneath the house to find out why we had electrical problem i refused and checked with AHS they send out another electriction he found out the problem right away in kitchen negative wiring was wrong . the first electrician wanted to make unnessasary money from me!! The first plummer that was sent out to check my water heater looked at it for one min. and left.!

3 years ago

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Ivana Cvetkovic Tulsa, OK

They sent us really really bad plumbing company. Luckily, based on the reviews, we disputed the diagnostic of the plumbers and asked AHS to send us different plumbers. Sure enough, the diagnosed the problem differently and solved it quickly-saving us and AHS time and money. Point is, AHS should not be working with the service providers that have bad reputation and reviews.

3 years ago

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Bernard robinson Wilmington, NC

It did not take long for them to reach out to me for an appointment and they came at the time of the appointment. Very friendly and helpful and handled my problem the same day and explained what the problem was and how to avoid it to happen again

3 years ago

Reply from American Home Shield

Hi Bernard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Susan Perlow Arlington, TX

I've had American Home Shield on every home I've ever owned. They are always quick to respond and send the best qualified repairmen to help. When appliances cannot economically repaired, then give me a choice to either replace it or accept a cash payment towards my purchase of a new appliance. I would not own a home with AHS!

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Kay Ross Gonzales, LA

They continued to work with me with getting my a/c running. Very helpful with reminders as to who was assigned and letting me know what day and time to expect repair service. Representatives are always polite and very helpful.

3 years ago

Reply from American Home Shield

Hi Kay, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Pam Nix Dawsonville, GA

Customer service is wonderful however what the policy covers, such as plumbing basically only includes unstoppable a stoppage, however the toilet has to be removed to snake the system but the customer is responsible for removing and replacing the toilet to the tune of about $350. So in reality, it costs you $450 to unstoppable your plumbing. If it is faulty, it does not cover any repair. If they have to cut into your wall to reach plumbing, you are responsible dor the sheetrock repair. Not always worth it.

3 years ago

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Steve Crisler Houston, TX

We have used AHS several times for tune-ups and repairs. The reservation process seems fairly easy and the vendors have been good so far. What we don't get is the underlying information about what AHS pays for a service if anything and how much I'm saving by using this service. Example: We had a toilet replaced and wanted to upgrade the toilet from the AHS approved. The vendor couldn't explain the amount AHS would pay towards the item vs our upcharge. It should be clearer what savings we get from paying a monthly fee.

3 years ago

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Erika Dallas, TX

Use contractors who are not upfront about how they will move forward with the job. One company left me a receipt detailing what needed to be ordered to come back and do the work. Then I find out through AHS the work won't be conducted. Another issue is AHS close out service requests without being knowledgeable if the service was actually completed. One company probably would've never returned to complete the work if I didn't monitor AHS. I went without a bathroom sink faucet for months"company came, saw the problem, and had to order the part. That took two week, when they came back it was the wrong part. They had to order another part. When I went to AHS the service request was listed as completed. If I would've never contacted AHS I am sure that company would've never come back to actually complete the work.

3 years ago

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Patricia Alexander Effort, PA

Having AHS has been a game changer for me as I'm single home owner and not good at fixing anything having AHS to call when things break down is a blessing. There always on time and the people that come to service your home is great. The best part is that if HD can't fix it they will replace it with great replacements.

3 years ago

Reply from American Home Shield

Hi Patricia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Jon Phoenix, AZ

Very easy to get repairs scheduled. The only reason it isn't a 5 is the amount of emails, phone calls and letters in the mail is excessive. I know I have them I don't need to be reminded every day with multiple emails and letters in the mail.

3 years ago

Reply from American Home Shield

Hi Jon, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Brooke Miller Crown Point, IN

The scheduling at American Home Shield was very helpful and the contractors that performed the services were excellent. However, I had an issue with my water heater that American Home Shield would not cover. AHS claimed it was not covered because the issue was pre-existing. However, I just purchased this home with the home warranty included and this "pre-existing" condition was not disclosed in any of my purchase documents. Therefore I would expect issues that arise to be covered by the warranty.

3 years ago

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lurod Bakersfield, CA

A competent contractor was contacted for my insurance work. They tried to fix my AC but couldn't do it. So a new you it was needed. This was quickly completed too. I did have to pay about 3k for permits and fees and stuff but still satisfied

3 years ago

Reply from American Home Shield

Hi Lurod, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Charmaine Tavares Henderson, NV

They respond quickly to remedy whatever I needed attended to . They keep me informed as to which company, what day and what time. Excellent and dependable service. A real pleasure to work with them. I am extremely satisfied with their services and follow-up.

3 years ago

Reply from American Home Shield

Hi Charmaine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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Terry Maxwell Spring, TX

Service has been great! However, I only give four stars Because of the monthly charge. I've been a loyal subscriber for over 12 years. But evidently that does not mean anything to American home shield warranty. Since every year for the last five years they go up on the monthly price. I am at almost double of the monthly charge than when I originally joined. There are plenty other providers out there that I'm considering that will get me back to my original monthly charge.

3 years ago

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Wallace Rolling Meadows, IL

It was a long process to get our furnace replaced. I had to wait an additional 2 days before someone was able to come out because they sent a company that did not specialize in our Bryant furnace. This was even after I specifically told them I needed a company who does work on those furnaces because this issue happened in the past. After the initial service request and a review to approve the replacement of our furnace it, it took almost a week to get it replaced. There was no urgency despite me telling them we have an infant in the home but since it wasn't below freezing, it didn't seem like they were in a rush to help replace our furnace than the standard time they told me.

3 years ago

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Tamira Henry North Las Vegas, NV

They are an okay company. They're not awful, they're not amazing .they're okay. Some of the companies have been lovely. I've had three different companies come out for my dishwasher. This last time, may have fixed it, but now it's leaking! With my pool filter-it was being replaced, I picked one out but the pool person, who was a bit rude, told me "no, we'll use what they want ". It's My Home why does someone else get to dictate what I can and can't do? Then when you call to speak with someone, you are ALWAYS speaking with someone out-of-country. WHY?! When so many, State-Side, would love an at-home job?! You want to 'insure' American homes, not employ American workers? This company okay: not awful and not amazing.

3 years ago

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Arijana Harris Amissville, VA

Really no value for money. They hardly have any vendors to choose from and when they finally do find them - they are not exactly the best ones and they also do not come from the local area so that affects their efficiency, availability, etc. When they use vendors like Sears (because there is nobody else!) - it took almost three months to get a part and AHS would not even try to use another vendor to expedite the service call. In chats with local vendors we found out that it's not worth to them to sign up with AHS! That was a bit of a wake up call. Anyway, this call I made regarding our shower faucets - it turns out - shame on ME! My complaint 'for job not done/problem not resolved' - was acknowledged and I was given both a half fee refund (yay?!) and a tiny lecture about regarding the 'paragraph .blah, blah, blah of the contract' where it apparently states that they don't take care of THOSE plumbing problems!!!! What's the point of having this 'warranty'?!? We pay $89 a month only to be told to go look for someone else - and pay them as well! The call on system is set up that you can't explain Other problem (can't type up what you are calling about!) - so that's a first step that's wrong! If you can't send people to fix our problems- then there should be a way to tell us (sorry, remind us?!) that that particular problem is not in 'paragraph blah, blah, blah ,) and then you don't charge us - and we call outside people or as usual, we teach ourselves on YouTube and fix it ourselves! The only thing that's nice are those over-polite customer service people that sound like they are in another country and they try to oblige and they seem so eager to get those Fives after the call. They try to do their job, but sometimes you feel that their hands are also tied. Enough. Thank you for listening and for your time.

3 years ago

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