American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Chris Edmondson Huntsville, AL

I've been with the company for over a year now! The couple of breakdowns we've had, has been resolved through AHS! Process was simple phone call and was scheduled a tech! He ordered the parts and then returned to fix the problem! We have been pleased so far!

3 years ago

Reply from American Home Shield

Hi Chris. Thank you for taking time to let us know about your experience. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent again.

Apr. 25th, 2022

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Verified Customer

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Patrick J Blake II Las Vegas, NV

Prompt response from AHS, the contractor showed up the very next day, within 18 hours !! The one time I used my previous warranty company, it took 4 days, with no A/C , in Las Vegas, in August !!! AHS was very responsive, and I appreciate THAT !!

3 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your 5 star review. We understand how important it is to resolve problems as quickly as possible. It is really good to hear that scheduling was fast. We can't wait to provide you with the same level of service for your next repair need as well.

Apr. 25th, 2022

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Verified Customer

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Lori Richardson Columbia, SC

Every time that I have had to call them they make me feel like I'm a priority and within minutes of submitting my claim not only do I get a text I will receive a call to schedule my apt. And within 12 hours I have a technician at my home

3 years ago

Reply from American Home Shield

Hi Lori, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 25th, 2022

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Verified Customer

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Daniel L Allvord Aston, PA

I have had 3 different refrigerator repair companies come to my house to fix the same problem. The last repair company asked me alot of questions about what was done by the previous repair techs and explained to me what was missing from the previous attempts by the others and what was needed to be successful. Having an offering of repair companies to pick from for your repair would be a great improvement. You could consider the companies and research them before choosing.

3 years ago

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Verified Customer

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Dwayne Johnson Beaumont, TX

We were only less than 2 weeks in our home and began having plumbing issues. I wasn't sure if my home warranty was active or not, but I decided to try, and found out it was. It took a couple of weeks to figure out the problem, but it was found and it didn't cost me much. A pricy problem was solved in little time and for less. Thanks American Home Shield!

3 years ago

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Verified Customer

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Judy Osborne

I have had only one time where I have used American Home Shield services. It was a great experience. The repairman called me soon and made an appointment. He was very personable and knowledgeable. He ordered parts and was out fixing the problem as soon as he got them. It was a great all around experience.

3 years ago

Reply from American Home Shield

Hi Judy. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really glad to hear that we could do that for you. Thank you for trusting AHS.

Apr. 15th, 2022

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Verified Customer

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Janice Weyer

I've had American Home shield for the past 17 years, from California to Florida and i wouldn't own a home without it. All across the US I've had excellent customer service, quick and accurate repairs at a low monthly rate. They're THE BEST!

3 years ago

Reply from American Home Shield

Hi Janice, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Apr. 15th, 2022

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Verified Customer

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Rob Jon Petsche

I'm historically a skeptic of additional insurance/warranties for cars, homes, etc. Our realtor convinced us to do it. I have not ever had a home warranty. We have been happy with the responsiveness and resolution to multiple issues.

3 years ago

Reply from American Home Shield

Hi Rob, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 12th, 2022

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Verified Customer

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Charles T. Burton

We have used them twice so far. A leaking kitchen sink faucet that was replaced and a refrigerator that would not freeze or cool and that was repaired quickly. Each cost us only the $100.00 service repair cost to the service contractor.

3 years ago

Reply from American Home Shield

Hi Charles, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Myron Albert

In the beginning, when you're buying the plan, they have this long list of things they "cover", giving the impression most things are covered. However, when you call for work to be done, you find, seemingly, a lot of things aren't covered, and all they're really covering are the small maintenance items. I think they should give more clarity about things that are more common that are NOT covered as well in their selling pitch, instead of you finding these things out after they take your monthly charge, your service call charge, and then you having to pay for the parts needed for the work to be complete.

3 years ago

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Verified Customer

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Rajai salloom Las Vegas, NV

Excellent company responded to solve repairs issues in a timely manner with very professional repair service companies .every one was friendly and knowledgeable.looking to many years of .dealing with them worth every penny I paid for the yearly policy on my home warranty

3 years ago

Reply from American Home Shield

Hi Rajai,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 31st, 2022

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Verified Customer

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Andrea Januskiewicz Albuquerque, NM

It is very difficult to figure out which number one should call regarding different issues. Once you do call in, more likely than not the person on the other end has a VERY heavy accent that makes it difficult to communicate effectively. Having to repeat ALL of one's info every single time one is transferred is super annoying. Come up with a password or something! Case resolution is incredibly slow, and I've had to call in over and over - spending hours on the phone and having to repeat the now very long saga of my refrigerator (it's been dead over a month now) over and over every time I get a new representative (come on, people, I know there are notes in the account. Take a minute and read them!). I had maybe 3 women who were very helpful - one being Wanda in purchasing, who followed up repeatedly - and unfortunately can't remember the names of the others. The number of screw-ups over the past month have been super frustrating, but it appears that *maybe* it is straightened out now. Previous issues - one with my tub and one with my kitchen faucet - were handled well, but again, just crazy slow how long actual repairs or replacements take. I can't imagine what I would have done if it was more than just me living here without a fridge for over a month. I'm glad I have the insurance, but not super thrilled with having to actually deal with AHS to use it. Not sure I would recommend AHS over another company, mostly due to difficulty in communication and utter lack of urgency.

3 years ago

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Verified Customer

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CARMINE IULIANO

To whom it may concern: Julia R, who I dealt with was exceptional. If it was not for her I would have canceled AHS policy. I have had AHS for over 5 years now and up until this last incident with my refrigerator had very few issues with the service I have received. The two previous AHS employee were unresponsive and I felt like they did not care about my issues or my concerns. They would email me and if I did not respond right away almost always would attempt to close out my case. Julie on the other hand understood that I could not reply right away or within the same day.

3 years ago Edited August 23, 2024

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Verified Customer

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George Bowen Windermere, FL

I have had experiences where they have met my expectations on several occasions, but recently I had a very frustrating and negative experience with American Home Shield (AHS). I had an electric tankless water heater that provides hot water to our master bathroom stop functioning. I placed a service request with AHS and they assigned it to Home Choice, the company sent a plumbing technician to troubleshoot and evaluate. Initially the service seemed pretty straight forward, the technician contacted the new manufacturer and was provided troubleshooting guidance, when it was determined that the circuit board on the 16-year-old until was not operating correctly, the manufacturer stated that the part was now obsolete so a replacement unit would be required. When the technician left my home, they had left me with the impression that they would contact AHS so a new unit could be ordered for replacement. I was supposed to receive confirmation and a subsequent appointment for the replacement, no one contacted me, when I looked on the AHS site it identified my service request as being complete. I contacted AHS for an explanation and was informed that Home Choice had stated that the unit not functioning was some how my fault. I was absolutely livid and demanded they send a different company to evaluate. They assigned Hers and His Plumbing, the plumbing technician came evaluated and immediately identified that electric tankless water heater needed to be replaced as a result of normal wear and tear. Once again, I received no communication from anyone, on the AHS site it identified partial approval, so I contacted AHS to inquire what that meant and was informed that they approved the replacement of the water heater but that I would be responsible for $800.00 of out-of-pocket expenses for the plumber because of additional work that was required for the installation. I begrudgingly acquiesced because I needed the water heater replaced. My issue associated with this is the out-of-pocket expenses, the $800 is only the plumber's portion, AHS neglected to mention, even though the plumbing company informed them twice is that an electrician would also be required at an additional expense. These additional expenses are borne from the replacement electric tankless water heater that AHS procured, instead of getting a replacement that would utilize the preexisting (2) 50-amp circuit breakers the new one they purchased required (2) 40-amp circuit breakers; instead of getting a replacement unit where water enters and leaves the unit from the top so the preexisting plumbing could be used, they procured a unit that water enters and exits from the bottom of the unit. Because of their aforementioned decisions I incurred out of pocket expenses in excess of $1,000. AHS should have been responsible for all of these expenses since it is their choice of a replacement water heater that was the reason for all the additional material, labor and charges, a similar equivalent water heater would have negated the need for any additional work.

3 years ago

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Verified Customer

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Lively Stone Woodland Hills, CA

In the case of my malfunctioning garage door opener, it took four visits for the technician, Omar, (whom I liked) to stop using half- measures, and finally replace the laser motion sensors to effectively solve the basic problem. I sense that he was operating under orders to cut every cost possible, before actually solving the obvious problem. In addition, I received a rather insulting phone call from an AHS representative suggesting that the problem was actually just in my head, and that AHS would no longer pursue the matter. So, my initial impression is that AHS specializes in cutting corners, rather than genuine customer satisfaction.

3 years ago

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Verified Customer

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Generally Richlands, NC

I don't like the fact you pay ahead of time (before anything is even scheduled) then have to wait weeks for service. Our heating went out (beginning of March) with two small kids and we paid the contracted company for a new unit. We were told that there was a rush on the order. It was being shipped literally from a city 100 miles away. But, today we get a call that it will be another 2 weeks (April 1st) before the unit can be installed. I would have probably called someone to fix it sooner vs feeling stuck because we already paid thousands. Meanwhile, we are heating the house with space heaters that are a huge fire risk. Bad experience with lack of communication this time around.

3 years ago

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Verified Customer

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Matthew Kaye Franklin, MI

We've had to use AHS services twice already in the first three months of having the warranty. Their communication was great, the contractors communicated quickly, and they covered the repairs per the terms of the warranty.

3 years ago

Reply from American Home Shield

Hi Matthew, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 23rd, 2022

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Verified Customer

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Daniel A Crusan Indian Trail, NC

Recently had a crawlspace furnace unit go down. Wasn't an emergency, but AHS promptly dispatched a very knowledgeable Sr. Technician who identified and repaired the unit and returned it to service. Our heat was restored. Kudos to the Technician who went out ofhis way to locate the part and go out of his way to get the job done. Great support

3 years ago

Reply from American Home Shield

Hi Daniel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2022

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Verified Customer

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Julie Perry New Castle, DE

My experience has only been positive and no way negative. I experienced great communication, assistance of understanding the program, and how the technicians were so professional. I especially appreciated having the date of my service being pushed up earlier. I am so appreciated and grateful for my entire experience. Thank you!

3 years ago

Reply from American Home Shield

Hi Julie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Mar. 16th, 2022

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Verified Customer

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Sheila A Cutchlow Inglewood, CA

They were good to work with and did indeed stand by their word. I had to replace a furnace AND a water heater within a 6 week period! Yikes. I wish they had a system that they retained EXACTLY what units they agreed to cover. The rep said he didn't know and since I am a remote landlord, it made it a bit challenging to understand quality of the units. The water heater pilot light is already faulty so now there's a bit of a "process" to make sure this is a solid unit, and it's proving a bit taxing for the contractor because of the repeated visits.

3 years ago

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Verified Customer

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Denise Hoffstead Orlando, FL

I love AHS, but my last experience was not the best in the beginning, because of the company they had the contract with. I asked for the companies master tech, they sent him out & he is amazing, he actually cared to solve to problem & I appreciate that. So AHS is actually redeeming my confidence back into their company. I will continue to do business with them in the future.

3 years ago

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Verified Customer

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Phamela T Mnyandu Peachtree City, GA

I have definitely been very pleased with American home shield I've been with them from many years over 5 anyways but I've been with him quite some time and they've never failed me yet I have had several appliances Go out and could not be fixed and they have replaced that

3 years ago

Reply from American Home Shield

Hi Pamela. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Mar. 11th, 2022

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Verified Customer

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AK Clarkson Prescott, AZ

AHS takes all the stress off of an already situation. They are easy to schedule a service call for repair - promptly. My repair work was completed the very next day by an on time, courteous and knowledgeable service tech.

3 years ago

Reply from American Home Shield

Hi AK, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Christopher Harkins Ballwin, MO

Good customer service. Jessica understood our problem and knew when it had to be escalated. When the problem was escalated, good things began to happen. We are still without a dryer but that is not an AHS issue. The new contractor had to order parts.

3 years ago

Reply from American Home Shield

Hi Christopher. Thank you for your feedback. We are very happy to hear that you have been happy with the service you are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Mar. 8th, 2022

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Verified Customer

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Sharon Olivito Downey, CA

Once again they were able to repair my appliance. I am a retired senior on a limited income, so having a policy with AHS protects me with only a service charge at the time of repair. For the last two years they have sent very professional and qualified technicians

3 years ago

Reply from American Home Shield

Hi Sharon. We appreciate your time in reviewing your service experience. We want our members to know they can trust in the coverage we provide. Thank you for trusting AHS.

Mar. 8th, 2022

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Verified Customer

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Rae Couzens Frisco, TX

I’m so glad I sign up with AHS. They are so easy to work with. They are very quick to respond to my questions and needs. They work with very competent and helpful companies, companies that fit into all your needs. Thank you AHS.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rae. We are so happy to read about your experience. We want you to know you can count on AHS when you need us. Thank you for trusting American Home Shield as your warranty company.

Mar. 8th, 2022

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Verified Customer

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Patricia Webber-Smith Oroville, CA

The repairman was not only punctual calling me ahead of time. He also was professional fixed my dishwasher quickly and was very polite and asking me if I had any questions and cleaned up behind himself. I will always recommend Home Shield for this reason alone.

3 years ago

Reply from American Home Shield

Hi Patricia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

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Verified Customer

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Carolyn Jansons Pinellas Park, FL

So far I have made two claims. One fixed my air conditioner and the other checked for a problem with the toilets. Both were friendly and courteous. The repair to the air conditioner would have been expensive without the home warranty so it has already paid for itself!

3 years ago

Reply from American Home Shield

Hi Carolyn. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Mar. 9th, 2022

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Verified Customer

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Denise Knox Camden-Wyoming, DE

The repair companies sent by AHS provided positive experiences. Given the times were are in, both were quick and efficient, professional and got back to AHS quickly so resources were available to us to proceed in replacement of said appliance.

3 years ago

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

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Verified Customer

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Charles F White Owings, MD

The first ticket I opened was did not have the correct information. The first HVAC company couldn't make the repairs. The temperature dropped and the ticket was not considered an expedite. A second HVAC company was dispatched and diagnosed the problem and was resolved satisfactory. AHS did a good job with the majority of this issue with the exception of time it took to resolve considering the temperature.

3 years ago

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Verified Customer

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Zadkiel Lukauskas San Antonio, TX

American Home Shield comes thru with flying colors anytime I need anything from a leaking water heater to a stopped up toilet. They give me piece of mind that if something in my home needs to be fixed it will get done for a reasonable price and in a timely manner.

3 years ago

Reply from American Home Shield

Hi Zadkiel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

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Verified Customer

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Pheopatric Boone Hesperia, CA

I have had American Home Shield for over 9 years. When ever I contact them for a request, they have always scheduled me right away. All of the home repair companies working with American Home Shield have been great and service has been wonderful.

3 years ago

Reply from American Home Shield

Hi Pheopatric. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

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Verified Customer

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Rob Robertson Washington, DC

There are always hidden charges and they don't do the ENTIRE JOB. For example, when they have to replace an entire appliance. Their replacement does not include hauling away the OLD appliance nor can you add that to the order and actually pay for it. So it is an inconvenience to arrange for yet another person to come carry it away. Similarly, washer died so had to buy a matching dryer and it required a stack kit installation. AHS would not even get paid to stack the dryer on the washer and the other vendor who delivered the dryer wouldn't stack it on the washer. I don't have the equipment / strength to pick up a dryer. So yet another order had to placed to get the washer / dryer back to the way they were. That was, again, annoying, and unsatisfactory performance.

3 years ago

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Verified Customer

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Mary Gonzales Rowlett, TX

I like the ease in requesting service and the online texting feature when I need help creating my service request or have questions. The company's that have provided services have been professional and know their "stuff". Overall very pleased with every aspect of your service contract.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

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Verified Customer

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Carnita Edwards Chicago, IL

Around the house you may need major things fixed around the house and American Home Shield the company fore job. I have needed a few things fixed maybe even fully replaced and they did just that. Replaced my furnace and just recently my washing machine both brand new so for that I am very grateful to have them. Thank American Home Shield

3 years ago

Reply from American Home Shield

Hi Carnita. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 3rd, 2022

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Verified Customer

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barbara sago Middleburg, FL

my tech was very professional and courteous as was promised by AHS . I called AHS they got me a tech in a matter of less than a day. my job was done very quickly , plus clean up . each time I have used them I have been left very satisfied .

3 years ago

Reply from American Home Shield

Hi Barbara. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle and worry out of your home repair needs.

Mar. 3rd, 2022

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Verified Customer

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Hakim Coatesville, PA

I had another company I use to service my HVAC. I had problems with my heat pump. They told me nothing could be done at this time a d it had to be replaced. Luckily I had a backup propane system. The heat pump does need to be replaced but it still worked. Home Shield sent out there HVAC people a d they fixed the problem. I am extremely happy.

3 years ago

Reply from American Home Shield

Hi Hakim. It is so wonderful to hear about your experience. Thank you for letting us know the problem with your heat pump was resolved to your satisfaction. We can't wait to provide you with a great experience for your next repair need as well.

Mar. 3rd, 2022

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Verified Customer

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Dayna Szilagyi Tucson, AZ

They're professional. The online site is best to use because it is easy and fast. Scheduling is a snap! They send knowledgeable and friendly professionals to resolve your household appliance repair needs. They are prompt in replacing items that are not repairable with new ones.

3 years ago

Reply from American Home Shield

Hi Dayna. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Mar. 4th, 2022

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Verified Customer

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Susan Douglas Georgetown, TX

I had a big house flood due to a water heater failure. American Home Shield responded immediately. Their representative kept me on the line as she called companies in our area to get one out to deal quickly. The company that came was excellent. I was very impressed with the great service.

3 years ago

Reply from American Home Shield

Good morning Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2022

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Verified Customer

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Karen DeMay Vail, AZ

I don't have time to research contractors when something goes wrong at my house. I'm also not educated enough to know how to diagnose or fix the things that go wrong. I love having a 'go-to' in AHS. They absorb the stress that I would otherwise feel.

3 years ago

Reply from American Home Shield

Hi Karen. Thank you for taking time to write a review. We understand how important it is to provide you with service you can rely on. Thank you for trusting AHS. We look forward to working with you again and taking care of your home repair needs.

Mar. 7th, 2022

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Verified Customer

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Katherine Kea San Antonio, TX

The price is right for the amount of items they cover. I've used them several times for big items washer, dryer and furnace. All of these would have cost a fortune. The vendors that American Home Shield uses are dependable and knowledgeable.

3 years ago

Reply from American Home Shield

Hi Katherine. Thank you for your positive feedback. It is so great to know you are finding the value in your home warranty coverage. We look forward to taking care of your next repair need. Thank you for trusting AHS.

Feb. 23rd, 2022

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Verified Customer

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Jane C Wootton San Antonio, TX

I have had AMS about 35 years I am so satisfied I recommend it to Family Friends. Yesterday I was at large appliance picking out dishwasher paid by AMS a couple were purchasing dishwasher that had failed , they asked about AHS. When they saw I paid nothing (almost $700) I feel sure they will call AHS

3 years ago

Reply from American Home Shield

Hi Jane. Thank you so much for letting us know how satisfied you have been with your warranty coverage. It is our goal to provide you with service you can count on. We are so happy to know this has been your experience.

Feb. 23rd, 2022

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Verified Customer

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Willie A. Perkins Houston, TX

My experience has been good; i had some issues. However when these issues were addressed they were resolved. Now your over seas personnel are obviously reading from a script, Not realizing what they are saying and what they are hearing....

3 years ago

Reply from American Home Shield

Hi Willie. Thank you for taking time to let us know about your experience. We appreciate your patience while waiting to have certain issues resolved. We look forward to being able to provide you with a better experience in the future.

Feb. 23rd, 2022

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Verified Customer

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Wanda T Eikenbary Waupaca, WI

In the early years of having this service, I was much happier with the responses I got. I find it VERY frustrating that the only party I can talk with is clearly a contract customer service worker who has very little knowledge of the area where I live. Every time I have called in, within the last year, I have spoken with someone who has a foreign accent that is difficult to understand. This makes the process of resolving my concerns significantly harder. I wish I could get a number for the HOME office, wherever that is, so I could speak with someone who actually works directly for company whose services I have been paying for for over 15 years.

3 years ago

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Verified Customer

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Kim Bolinger Springdale, AR

Our heat pump on our furnace and air went out. We were only out the service charge. Such a peace of mind for us. We have an older home and not a lot in savings. I know the monthly cost of the insurance, but is such a peace of mind to have on major appliances and heating and air.

3 years ago

Reply from American Home Shield

Hi Kim,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield and the coverage we provide!

Feb. 17th, 2022

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Verified Customer

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Alex San Marcos, CA

Our hot water heater started to leak and AHS sent a contractor to replace it. It appears the AHS uses the lowest price contractors for the work. The contractor charged me over $1000 above and beyond what AHS paid for the hot water heater for “code upgrades”. As an example the contractor charged $300+ for a required gasoline particle trap which consisted of $5 Worth of parts if purchased at Home Depot and installed in 15 minutes. It appears that AHS pays the contractor so little for labor that the contractor make’s up the difference by over charging for required code updates. I was also charged for parts that were re-used from the old water heater and not new

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Alex. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy to know that you are finding the value in the coverage we offer.

Feb. 10th, 2022

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Verified Customer

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Steve Dracut, MA

Well I was skeptical at first ,but when my furnace died I called AHS right away and from the initial phone call everything went according to the plan , Started the claim -had a tech out the next day and had it fixed in 2days ,Oh it was the coldest day in New England too . I am glad that I choose them

3 years ago

Reply from American Home Shield

Hi Steve. Thank you for taking time to let us know about your experience. We are so happy to hear the issue with your furnace was resolved to your satisfaction. We are so happy you chose to be a valued member of American Home Shield.

Feb. 10th, 2022

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Verified Customer

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Lisa Santiago Bethel Island, CA

I was surprised that I began the 2022 year with a gas leak that caused my propane company to red tag three appliances in my house they were unable to determine which appliance was actually leaking. AHS has sent many contractors but I am now on my 3rd week waiting for heat and hot water in my house. It is very cold and I would expect that this company would see urgency to rule out the appliances that were not actually leaking and fix the one that is. I have a difficult time speaking with a live person. This was not my experience 6 years ago when I had this service. I only had one appliance needing repair andd it was done within the week on the service call. I am not sure I am entirely happy to have started this service again.

3 years ago

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Verified Customer

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VenkateswaraRao Konakanchi Spring, TX

Over all customer service is good. But the information update require update if you call on Monday Tuesday wednesday. What happened on Monday cannot understand on wedenday. They have to update clear information for each call.

3 years ago

Reply from American Home Shield

Hi VenkateswaraRao. Thank you for taking time to write a review. We are sorry to hear that you did not receive the information you needed when calling in. We are always working to improve the quality of service we offer. We hope to provide you with a much better experience in the future.

Feb. 2nd, 2022

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Verified Customer

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Norma Priscilla Chavez Austin, TX

I have been an AHS member for many years and utilized their contractors numerous times. My biggest problem is the service fee of $75. Everytime I have a service call, I am charged twice for the service fee. This must be fixed. For the most part contractors are competent, however I did have an experience of a very incompetent plumber. He was not a plumber. Send the pro's out first please.

3 years ago

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