American Home Shield: Read 34,383 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Dawn Hill Lorton, VA

Installation of hot water heater. 1st vendor came and inspected the old one and indicated a new would be required and would have to be ordered. Never heard back from that contractor. 1 1/2 months later called AHS and asked the status of our work order/claim and was informed that it had been closed. Told AHS rep that the hot water heater had not been replaced. AHS rep then assigned another vendor who responded immediately, inspected the old water heater and ordered a new water heater. Got back with us in a couple of days and installed the new one. He was very professional.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Jeanette Killeen, TX

The 1st plumbing contractor (Peters Plumbing and Heating) sent to the house had a bad diagnosis, and they would NEVER return my 4 calls and 1 txt message to explain. I explained this to AHS and expected them to have the contractor call me, but nothing happened. I recommended that they be dropped as an approved contractor. The 2nd contractor sent out (Geo. F. Peters) fixed the problem by simply cleaning a part, that the 1st contractor never looked at.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Deepak Manglorkar Flower Mound, TX

Speaking from pass experience AHS does not send out the best contractors for services requested (my air conditioner) it took at least 6 contactors to fix the issure and each time someone different came out. I dont think the contractors knew what they were doing. However again by air conditioner unit but it was taken care of with one service call. it took 5) took

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

George Meadows San Antonio, TX

AMS has been very good to us except for this summer when our AC went out. In plus 100 degree heat we were without service for 4 weeks. The first two people they sent out quit after being here and never notified us they were not coming back. We were getting desperate and called AHS every few days and it was always the same we're working on it, we will get someone. My family was begging me to just hire a local to do it and it caused a lot of strife among us. Finally a member of our family talked to AHS in a not very nice way and within 3 or 4 days we had an appointment for repairs from a Houston technician. It turned out to not be an expensive repair and we worked with the technician and put the thermostat back together and worked with some wiring in the outside unit, which we found out was attached backwards and for the last month, fingers crossed, we have had air conditioning. AHS should not have let this matter go on for 30 days with two 78 and 82 year old people in the home. AHS indicated that they couldn't find people to do the work. I have heard that AHS does not pay their repair people well, and I understand they are trying to keep costs down, but in a situation like we had, I think they should have bent the rules and paid to get help to give us service. Except for the AC experience we have been satisfied with everything else this company has done and glad we had it. I would have given 5 stars otherwise.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

check_circle

Verified Customer

star star star star star

Patrick Sr. Frazier Lancaster, CA

Two years ago we moved into a house that is 10 years old so we knew we were going to have things like appliances start to have issues. We kept our subscription and have used it twice in the last year and have been very pleased with the outcomes.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Wayne hudson Birmingham, AL

Quick response to my concern. I appreciate having my problem resolved in a short amount of time. AHS contacted me almost immediately indicating a repair person had been notified; and in turn the repairman contacted me to set up an appointment. I have been with AHS for several years and have always been completely satisfied with their service.

2 years ago

Reply from American Home Shield

Hi Wayne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Tammie Whites Stephenville, TX

AHS does not have a category for "Emergency Services" which it should. Emergency A/C services are needed in the South and Southwest. I had a service call scheduled for 3 days after I went online. I also contacted AHS regarding the possibility of scheduling with another service provider for a closer service date than 3 days, but to no avail. 3 days without or little to no a/c is horrible. AHS tried but to no avail. Perhaps expanding the vendor list might help.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Monica Thompson LA Plata, MD

All calls have been outstanding except one. I would like to say 5 but due to coverage of my area and contractor failure to respond/communicate, (which both reasons are out of AHS control) also the AHS customer service did their best over a period of time and several calls, I was more than happy with their efforts. The customer service makes a difference. The response time is quick and I think better than if I called without AHS in each case. Would be better to make the service request form a little more flexible, but it is quick and easy. tle

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Thomas Boharsik Morgan Hill, CA

Generally, the contact with staff was helpful. However, I felt that the referred contractors were trying to take advantage of us. They stated that the affected part was not covered by AHS and that it would cost $498 to replace it. I am currently seeking another alternative. In the meantime, our home is without hot water in the areas connected to the water heater affected by the faulty overflow alarm system.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Robin Fleigle Portland, OR

American Home maintains a good process to open a ticket, however I am noticing that some of the contractors they assign the work to have email boxes full which cause delays in getting the proper skill to the home. I believe the process should have the AHS team check on "Responsive contractor availability or reassign it to an alternate contract who will be responsive. Customers cannot live with long delays for some of the problems that your warranty customers are dealing with on the home. What good is a warranty program if the customer has to wait. Two of the contractors that were assigned to my recent tickets had voicemail boxes that were full and took days to acknowledge ownership of my issue. I am currently a customer care professional and know that you competition will beat you on response time to repair. So you need to take a close look at this process and revamp it to not open a ticket and throw it over the fence but to coordinate with an available and responsive contractor.

2 years ago

check_circle

Verified Customer

star star star star star

Melissa A Tejeda Midland, TX

I have needed them more often than normal lately and they are always quick to provide good contractors. In the rare case that we get a contractor that doesn't provide good service, American Home Shield is also good about either sending a different contractor or sending the original contractor to fix the problem.

2 years ago

Reply from American Home Shield

Hi Melissa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

MARTIN BATEMAN Chandler, AZ

my contact has nearly completely been online and communications are excellent through to completion of tasks by vendors with whom if there is an issue AHS personnel are ready to resolve equitably and amicably according to the Contract.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 15th, 2022

check_circle

Verified Customer

star star star star star

Marie Camm Cleveland, OH

I reported my issue. They sent a contractor out withn in 2 days. Contractor reviewed and provided info back to AHS. 1 day later AHS reproted to us total replacement needed and provided similar products. One we selected, the new product was put in place within 5 days due to shipping delay. Installed perfectly and old item taken away at no cost.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Ilana Landau Lakewood, NJ

The service appointment was done quickly. The contractor was on time, professional, and very knowledgeable. He resolved my problem quickly and efficiently. It was a pleasure doing business with him, and I would highly recommend him for future jobs.

2 years ago

Reply from American Home Shield

Hi Ilana, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

check_circle

Verified Customer

star star star star star

Jonah Dallas, TX

When putting in that our dryer needed fixed, they sent out an applicance company and they said the dryer couldn't be fixed they sent out another company they said the same thing. American Home Shield bought out our dryer and we were able to purchase a new one.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Anthony DeBlanc Katy, TX

They got me a tech for my central air which i thought the problem was resolved but i called the company the following day to tell them my central air went down they were very nice in telling me to call AHS for a recall and they sent me a new tech that fixed the problem. There were two that did an excellent job

2 years ago

Reply from American Home Shield

Hi Anthony, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star_border

Robert Bacinett Napa, CA

AHS' executive branch is excellent in problem resolution. I will say, that I have the same complaint each year with the vetting process of your contractors. AHS needs to do a better job when signing on contractors. One simple thing they could is to check the contractors rating with the BBB. That would be a great place for them to start prior to signing them on. They should also conduct independent reviews of the company.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Ralph Campbell Royse City, TX

American Home shield usually save home owners money when it comes to appliances however, they have a sneaky way of wiggling out of some services after taking their copay by using technical languages that you don't have control over, for example, they did not fix my sump pump even though it is part of the contract them entered into with me by claiming it has debris, which according to the technician they sent is part of regular wear and tear that happens to that type of equipment but they don't cover it. That is just one of the bad experience that I have had with them but nobody is prefect.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Roxanne David Port Saint Lucie, FL

Well, my air conditioner wasn't working, so I called the warranty company. They sent out a contractor, but he couldn't diagnose the problem because he did not have the proper equipment. They sent out another contractor and they diagnosed the problem which was a leak in the compressor, but the warranty company did not approve to get it fixed. They said that my AC was undersized and was missing a part. It is not my fault that my home's AC was undersize and had a missing part - this is why I got a warranty company just in case of any home problems! The warranty company could have still fixed the AC regardless!

2 years ago

Reply from American Home Shield

Thanks for your review. If you need assistance with understanding your contract coverage, please reach out to us through our customer service line.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Bell Mesquite, TX

I like the quality of the service providers who have come for repairs. Disappointed in the inability of American Home Shield in regards to my garbage disposer getting fixed. Had 2 service calls made without repair. I'm being told the disposer is hard wired so the plumbers were unable to complete the repair. I've had other replacements of disposers in the past without any pushback.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Char Maroney Mooreville, MS

It has been a mixed bag. I have had 3 service requests through them. The first one was an absolute nightmare that took months for them to reject it in the end without fixing the problem or replacing the unit. They sent out 4 different contractor. They kept sending new ones until they got the answer they wanted so they could close the case without needing to repair or replace my fridge. The first three recommended replacement saying it was an internal system error with the freon system that could not be fixed. The fourth said it was a manufacturer defect even though it just happened after 12 years of owning the fridge. That allowed them to close the case as not covered. To top if off the state of the case is waiting for parts even though that is not true. Was the worst experience to have them keep sending new companies until one finally said what they wanted to hear. To make matters worse when the second company was assigned to me instead they had hundreds of 1* reviews online so I requested a differnent company and AHS flat out lied to me and said there are no other companies at all anywhere near me that can do this repair. I guess that was only true until they did not like what the company recommended, then magically the there were more companies to send out. If I was basing it on this alone it would be 1 star. I did have 2 other much easier and cheaper service requests though they did approve. A simple heating fix on my dryer was handled the same day I put in the ticket and a door replacement for my microwave was handled in 3 days. The dryer fix would have cost the same or less if I did not go through AHS but the microwave would have cost a few hundred. The actual contractors sent out were all extremely professional and any issues I had were with the AHS side of things.

2 years ago

check_circle

Verified Customer

star star star star star_border

Christopher Haynes New Baltimore, MI

In many instances, AHS has been very quick and generous, new water heater, washing machine. Unfortunately, my experience with the length of time for air conditioning repair (and Texas's 105 degree heat ) means I have found a local company to repair and now replace my aging HVAC system. I just don't have the energy to wait for weeks for a decision, as I did with the washing machine as well as during a previous repair on the AC unit. It means I'll have to reconsider continuing with AHS, can't afford that payment and AHS payment.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Virginia flippen Batesburg, SC

We had excellent service when our sump pump was replaced. Also had problems with our central air which the company used for service came out and actually got the a/c running but said we needed a new unit. They ordered the a/c and when it came in they told us that we need new duct work and new electrical work to install the a/c at an addtional cost to us of $2,300. I had another HVAC company look at the a/c and told me duct work and electrical work would not be needed. I told your company not to install the new unit because of the addtional cost. They told me the unit was in so if you have not received the a/c unit back from them I did not get a new unit. Then company was Family HVAC.

2 years ago

check_circle

Verified Customer

star star star star star

Calvin McFarland Jacksonville, FL

Immediate response to claims this guarantee offer to repair anything that is not fixed the first time on the first visit promp customer service I would highly recommend American home Shell to anyone that's looking for an extended warranty on their home

2 years ago

Reply from American Home Shield

Hi Calvin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star

Rose Mccalpine Tuscaloosa, AL

The Home Shield team work with you to make sure whatever is going on wrong in your home get the best service. If you are not completely satisfied with the contractor work or service they will work with you to try to make it right!

2 years ago

Reply from American Home Shield

Hi Rose, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star

Thomas Adcock Meridianville, AL

Well it's like this, the last home warranty company I had before American home shield told me I had to wait three weeks for a service technician to come to my house. With American home shield they had a technician at my house the next day after calling. Enough said. It's all about the service or should I say timely service.

2 years ago

Reply from American Home Shield

HI Thomas, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star

Cathy Callaway Deer Park, TX

Fast and professional assistance. My oven had an oven locked door code that would not clear no matter what I tried so I was unable to use it and my stove top had a burner out. American Home Sheild sent out a professional technician and he replaced the oven door lock and repaired the burner on the stove top

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Mary A Acheson Bandera, TX

AHS has helped us since we bought our home a year ago. So far they paid for a new garbage disposal, a new kitchen faucet, repaired our central air, and microwave. They are great to work with. So far we have received great service.

2 years ago

Reply from American Home Shield

Hi Mary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star

Brenda Brinkmann Imperial, MO

My microwave could not be repaired so I was able to order a new one. When the new one arrived, the installers brought the new one and installed it in one-half an hour and hauled off the old one. The were very professional. Excellent experience.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Karen Locasto Fresno, CA

Our A/C stopped blowing cold air in the middle of a heat wave. Within 2 days they had a company come check our air conditioner. Within 15 minutes they found the problem and replaced the broken part. So, so happy with the service.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Lorraine Mateck Las Vegas, NV

AHS has the best auto phone system with quick access to a live rep. They have been working with parties involved and never dropped the ball. I'm now waiting for an e-mail (only been a day) listing my options for a replacement.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

Nicole Blunt Chicago, IL

Each time I call I'm greeted with high quality and respect, my appointments get scheduled and issues resolved. On my last call when the contractor was a no show the representative wasted no time reaching out to the company to find out way. Although they showed up well after the appointment time they did come and resolved my issue.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Betty Soukup Blackburn Richmond, VA

So far we have had a really good experience with AHS! The contractors sent to us have been professional and quick to get in touch, and we are happy with our results. One hiccup occurred the other day when the rep. on the phone tried to tell me that a service was not covered (follow-up from previous service) - when it is indeed covered. Also, she was a bit difficult to understand as we spoke. But OVERALL, we are happy with AHS.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Holly Ann Klose Ponte Vedra Beach, FL

I needed a washer repair... it took over a week to get scheduled, but then the technician was great. Needed a part, another 7+ days. Then to try to reschedule was the run-around. AHS gave me instructions to call service company directly... held 20 min. to be told by them, AHS has to contact them to get it rescheduled. What I found is, the 1st call goes pretty smoothly, but the follow up is hard to schedule on-line or to make contact with the service company. Needs to somehow be streamlined please.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Dolores M Mosley Grand Rapids, MI

American Home Shield referred me to a company to fix my issues told me that the company will get to me within 2 days they actually did get to me in 2 days they came right out knew what the issue was fixed it right away and that was that and I thought that was very good cuz it didn't take that long to get it fixed and the person was very cordial and very nice that came out to fix my

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Gretchen Alaniz Northfield, MN

I have used the warranty 3 times so far. It took quite a while to get the service folks out to take care of things. When they did get there, they were nice and professional (and on the phone too) - but it just doesn't seem like anyone is in much of a hurry to get things done. Also, I tried to get information about my plan by calling and the man who answered the phone seemed completely clueless and uninterested in helping me. It was really odd

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Pranav Glen Allen, VA

Recently our dishwasher stopped working . After first visit it was clear that it will need to be replaced per the assigned technician. However, AHS went with replacing parts and had us pay service fees for additional two repair ticket. Post which they agreed to replace; and gave option to choose but not great value options. When ordered one which suited us they just left on us to deal with the warehouse and Manufacturer as we received two damaged appliance and it has been over an month we are without Dishwasher. Bad experience. We have neen customer of AHS aince 2008 and never had such bad experience., but this incide t really begs us to question the value of continuing with them as Platinum member.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Tiffany Williams Ellenwood, GA

The service call was great, they came out right away. Unfortunately, my refrigerator has to be replaced. The first time they were supposed to bring the new refrigerator, they brought the wrong color. They were apologetic, scheduled a new delivery for 3 days later. The second delivery no one showed up. I called to confirm the delivery, the rep said "Oh yeah, they'll be there". No one came. The delivery time was 2-6, I called again at 5:30 to confirm, I was told the delivery center was closed and if it was scheduled they would be there. I have taken off of work twice now, one for the 1st delivery (wrong color) and 2nd one for a no show. I still don't have a refrigerator and have lost time off of work twice. Now I have to call in the morning to see if maybe they can try a 3rd time. Completely unacceptable.

2 years ago

check_circle

Verified Customer

star star star star star

Richard Gianferante Fort Myers, FL

The first day our warranty was active our AC went out and they sent someone out same day! A week later our TV died and Boom they replaced it. So far we absolutely love the Warrenty. It's a small price that covers big costly items

2 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Jeri Aussant Barstow, CA

I received immediate service and when my refrigerator could not be repaired, the replacement process was easy and I had a new refrigerator very fast. I was very surprised at the professionalism and quick resolution because you hear a lot of bad things about home warranty companies. Please keep it up and I will continue to be your client.

2 years ago

Reply from American Home Shield

Hi Jeri, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Joe Wilson Memphis, TN

We have had several issues with our house such as a gas stove exploding, air conditioner failing and water heaters needing replaced. All services were done in a timely manner with great technicians. Best service from everyone and really kind and respectful. I definitely love the help they have given us.

2 years ago

Reply from American Home Shield

Hi Joe, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Michael Kennelly San Antonio, TX

I have had only one service performed with Home Shield. They changed the locks on my new home, keyed all my locks to the same key and gave me 4 free copies. He was on time, cordial, did a great job, and tested all keys in all locks.

2 years ago

Reply from American Home Shield

Hi Michael, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star

Jpnathan Danville, VA

My garbage disposal went out and all I had to do was open the app and submit a request. It was followed up with a call from the company that was going to be servicing my residence. A couple of days later my garbage disposal was working. The person who came out did the job very quickly.

2 years ago

Reply from American Home Shield

Hi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Joseph Morgan Colorado Springs, CO

very easy to schedule service. Generally fairly quick response. Have mostly done a very good job at repairs and repair firms have been good. My only issue is that occasionally it requires two visits when repair is a patch rather than an actual repair. Very courteous customer service folks when seeking problem resolution. Cost is not cheap but overall we have been very satisfied.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

check_circle

Verified Customer

star star star star star_border

Erika P Carter Gonzales, LA

I have been enrolled in AHS for many years. I have always had a very good and pleasing experience for those past years. However, my current and most recent experience is turning out to be negative! After MANY follow up calls, I have yet to have a resolution to my AC breakdown and no one at AHS seems to be able to give me a clear answer on whether or not the parts I need have even been ordered and therefore to ETA on when this thing will be fixed. AHS are supposed to be ordering the parts for the contractor. No one seems to know if or when ....

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Karen Faison-Brown Philadelphia, PA

AHS has been either really good or real bad. Service request for dishwasher was completed in 3 days with no issues. However my HVAC went out and AHS sent a service tech to look at it and mistakenly called it a pre-existing condition. This confusion was easily overcome by an HVAC technician receipt I had who serviced the unit post inspection and prior to me closing on the house. This receipt showed the unit to be in normal working condition. After speaking with AHS, they told me they could schedule a second opinion but then AHS proceeded to schedule the same HVAC company again who gave the first opinion. I called AHS and they apologized and put me back in the que for another company. Three days later I looked online at my account and the second opinion request had been closed. When I called to ask why, their answer was they couldn't find a second company and management made the decision to deny the claim. I explained the proof that I had but the representative just repeated the denial as if reading it again. I asked for a supervisor and again explained the situation. The supervisor asked me to email the proof of HVAC in good working order to her and told me she would elevate the issue higher. Three days later I called back to check status but found no decision made. That afternoon I received a call from AHS from the supervisor who told me the claim was still denied but couldn't tell me why. I then explained again that the HVAC was working when I bought the home and read the technician comments on the receipt proving so. I then explained this was my last call before I was to bring the case to court. The supervisor then agreed to reopen the request for second opinion. It has been another 2 days and no repair tech has been assigned.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Atiya Martinsburg, WV

While some of the customer support team has been helpful, I've also had some that either couldn't or wouldn't really help. The last person who I spoke to, refused to answer my questions and kept repeating what sounded like a rehearsed prompt even though I had already told them exact time and details that I was given information by the electrical company. They gave me details, but when I spoke to support asking why this was the outcome, the support person repeated that they have no access to that info yet another support person was able to easily provide it since they had to do a recall for my original request. But besides that, I'm also getting conflicting responses about my coverage even though when I originally decided to go with American Home Shield, that certain things would be provided. So far, I'm not having the best time being with American Home Shield.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

John M Porterville, CA

I have had some really good experiences with American Home Shield, but there have been a couple of service providers who have been pretty bad. I have been waiting for over 3 weeks for a dishwasher repair, that was just replacing a drain hose. I have repeatedly had to contact the service provider for an update. On two different occasions he was supposed to call me with an update regarding receipt of the part, but failed to do so. Today, he was supposed to be here to complete the repair between 4 and 6 pm, but did not show up and didn't even have the courtesy to call. This is the second issue I have had with this service provider, and if he is assigned to a future repair for me, and AHS will not provide a different service provider, I will cancel my coverage.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Max Loebig Desert Hot Springs, CA

Had an issue with hot water not coming through to bathroom washer & shower. Plumber fixed it, but after running laundry and taking a shower the next day, there was leaking from this water source. I asked for a call-back and the first rep I spoke with said since this issue was a result of the first call, it would be free. However, no appt was scheduled. I called back, and a different rep said that I needed to pay another $100 deductible because a leak is different than hot water. American Home Shield will nickel and dime its customers instead of serve them. On the bright side, the reps are very responsive and seem to schedule contractors pretty quickly.

2 years ago

check_circle

Verified Customer

star star star star star

Joan Case

they handled my claim very well as I needed help with my clothes dryer and they sent a representative to deal with it. When it could not be repaired, I was given the opportunity to select a new one which is being installed next week. I am excited to receive it.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

American Home Shield Reviews