American Home Shield: Read 34,902 User Reviews From Real Homeowners

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Verified Customer

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Erika Jeffery Bloomington, IL

Our first experience with American home shield was when we purchased our first home and we have loved them ever since. Since first interaction we have on four properties and all have been covered by American home shield and we have never had any real issues that they were not willing to solve.

4 years ago

Reply from American Home Shield

Hi Erika,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Bernie Ravenelle Green Valley, AZ

I have had multiple issues with my Kenmore refrigerator and two open calls were made and there was an issues with obtaining parts, so American Home Shield determined that they could not fix appliance after a number of months. So they purchased a new refrigerator. Amazing service!!!

4 years ago

Reply from American Home Shield

Hi Bernie,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 16th, 2021

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Verified Customer

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Mary Fried Vineland, NJ

The service techs were knowledgeable and professional. They thoroughly checked the heater and advised it is safe for now. The small crack will eventually get bigger but for now I can continue to use the heater. I appreciate their honesty

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary,
We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jul. 16th, 2021

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Verified Customer

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Mike Armstrong Pearland, TX

AHS has been great to me and my family when it comes to the services needed to maintain the instruments needed to keep my home operation and safe. We truly appreciate what you all stand for and how impeccable the timing has been.

4 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Verified Customer

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Marie Hafen Saint George, UT

So far, I no complaints. Great Customer Service: My questions are always answered; The approved Technicians are respectful and very knowledgeable and the replacements appear to be good quality (except for not having a white dishwasher, so I had to chose stainless - I still wish it was white.

4 years ago

Reply from American Home Shield

Hi Marie,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

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Verified Customer

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Rebecca Carter Springtown, TX

We like the company and the services. Some of their contractors are awful and don't want to work. Thankfully they are far and few between. The ones who want to do a good job are professional and efficient at their job. I dont want to put anyone off. Just be aware. Call AHS back and they will make sure you are taken care of. I have had several home warranties and this is hands down the best company.

4 years ago Edited January 10, 2024

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Verified Customer

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Jessica Baird Waco, TX

The online service request process is very easy but I did not like that I had multiple issues with the same type of service provider needed but it would not allow me to request service for multiple issues without filling out a new request. And the provider could not address the issue without a new service request. It seems like a waste of time, money, and resources.

4 years ago

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Verified Customer

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B Donohue Ojai, CA

They always seem to find a way not to cover items. Plumbing repair: they send out inexperienced plumbers/contractors who on many occasions incorrectly misdiagnosed a problem, said it was not covered, I had to personally fix the problem at my own expense. It was a simple fix which only required a change of cartridge. It took time and youtube videos to figure it out. Be aware of the lazy high water pressure diagnosis by their subcontractors. I have 2 houses and they used it on both. Of course AHS will not cover, however the subcontractor will offer to fix at a cost between $250.00 to $800.00 depending on the company. The customer service is poor. Typically, I spoke to someone and there was a language barrier. They don't record prior problems well, so every time you have to rehash the problem. On a positive note, I have had great experience with their appliance subcontractors and that is why I have kept the policy.

4 years ago

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Verified Customer

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Ruth sabella Charlotte, NC

Easy to use, only have had one problem in the many years we have used them. Website wasn't working correctly, thought i had made an appointment for my washing machine and no one showed. Now i just call an speak to a human.

4 years ago

Reply from American Home Shield

Hi Ruth,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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Verified Customer

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Christa Saint Clair Shores, MI

Every experience I've had has been good but most recent. When I had a large expensive air conditioning break down, AHS could have tried not to fix it but it was not problem. AHS & tech walked through every step and it was seemless. Great warranty!

4 years ago

Reply from American Home Shield

Hi Christa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 9th, 2021

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Verified Customer

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Peggy Hemet, CA

Fast and wonderful service providers. We left our other home warranty because of poor service and their service providers were horrible. We had our first service request with AHS in over a year and what a difference. So glad we made the change and will highly recommend them to others.

4 years ago

Reply from American Home Shield

Good afternoon Peggy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 7th, 2021

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Verified Customer

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Alissa Phoenix, AZ

I am happy with their plans and have been with the company for ten years, I have noticed that and maybe its my plan but have paid a high amount out of picket for modifications. I am not sure if they have changed full coverage or the people the contract with have additional outside fees even with warranty. Overall I have been satisfied with the coverage and their customer service is amazing

4 years ago

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Verified Customer

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Lorraine Nardella Myrtle Beach, SC

I wasn't sure how this all worked so I was a little worried I was wasting my money. My dyer broke and the plan I got cover it. The service I received was outstanding. I am very happy with this coverage I will truly recommend this too all !

4 years ago

Reply from American Home Shield

Hi Lorraine,
Thank you for taking the time to provide a rating. Your opinion is valued greatly and helps us maintain an excellent standard of service to our customers.

Jul. 2nd, 2021

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Verified Customer

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Renee Kyle, TX

Efficient, reliable and knowledgeable. Technician assessed the problem immediately and fixed it. I've had other warranty companies that their technicians were not knowledgeable at all or I had to pay double for cost repairs while the warranty company paid only 1/3 of my price.

4 years ago

Reply from American Home Shield

Renee, we really appreciate your 5 star review. We are delighted with how well your problems have been resolved. We can't wait to provide you with great service in the future as well.

Jun. 30th, 2021

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Verified Customer

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Debbie Ward Alabaster, AL

I have had a good experience with having to have service done in my home with AHS, that part is pretty easy to do, I wish in scheduling service there was a better procedure to explain the problem other than just a drop down that you have to find the best answer that fits. However, it is difficult to get someone on the phone in customer service, it's hit or miss getting someone that can help you with an issue. I don't like feeling that I am going around in circles just to get a simple question answered.

4 years ago

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Verified Customer

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Emily C Harris San Angelo, TX

I had to pay out of pocket when the plumber that came to my house couldn't locate the problem through our clean outs on the ground and had to get on the roof to snake down the vents because getting on the roof wasn't covered. So that was $300+ out of pocket on top of the $75 deductible I had already paid to AHS. Then, our AC went out for the 2nd time in 3 months with 100 degree temps and a baby in our house and they would not find us a local contractor to get our system working emergently but instead assigned us a contractor from 3.5 hours away that wouldn't come for 2 more days. I just canceled my service request, called a 24 hr HVAC technician that was local, and paid out of pocket.

4 years ago

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Verified Customer

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Evelyn Houston, TX

I have been with AHS for many years. I feel the service has gone down tremendously. I have been put on hold an hour before anyone picked up. When someone did pick up, I was put back on hold. When the representative returned, she misinformed me with information that was not true. Some of the contractors they use are just out for money. I feel AHS does not do enough to protect their customers.

4 years ago

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Verified Customer

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Jennifer Beltran Fresno, CA

Easy to book an appt for help/repair. American Home Sheild sent me an email and easy instructions how to book appointments how to contact them if I need repairs for my home and it was easy. I made the appointment then they sent out the repair man quickly and everything went smooth.

4 years ago

Reply from American Home Shield

Hi Jennifer,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 2nd, 2021

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Verified Customer

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Joann Jenkins Antioch, TN

AHS is very good at honoring there contract service. If an item cannot be fixed they will replace it. They also will send the best rep. to do what they can to resolve any issues, be it appliances or what you have signed up for in your contract.

4 years ago

Reply from American Home Shield

Good morning Joann,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Alicia Clark Durham, NC

We have had a great experience with AHS overall these past three years. I only dropped a star because AHS recently increased our premiums but did not communicate that to us ahead of time. I received an email May 17 letting me know that our warranty would be renewed & our credit card charged in June for the upcoming year... but there was no mention of an increase in fees. Thankfully, a quick call to customer service yesterday cleared things up and our representative gave us a credit for two months. That was very kind and honorable given the previous lack of communication on AHS's part.

4 years ago

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Verified Customer

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Anthony Richards Woodbridge, VA

Outstanding service! The Contractor was very knowledgeable of what he was doing. Explained the job with clarity. Easy to understand and follow. I was very satisfied with the service that was provided and would recommend American Home Shield to my friends.

4 years ago

Reply from American Home Shield

Hi Anthony,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 6th, 2021

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Verified Customer

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Jon Goodfellow Indianapolis, IN

Customer service is good. Only two real criticisms. Pricing is a tad expensive, and contractors sometimes a little slow to respond. But the work gets reliably done. On the upside, their coverage is very good and ceilings on major systems replacement like furnace and AC are also very good.

4 years ago

Reply from American Home Shield

Hi Jon,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 6th, 2021

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Verified Customer

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Wesley p Brill Port Charlotte, FL

When I have a problem. The phone is answered quickly by a knowledgeable representative. They ask pertinent questions to get me service by the best service provider. Services scheduled quickly. Vendor contact quickly. Repair scheduled and repairs completed rapidly.

4 years ago

Reply from American Home Shield

Hi Wesley,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Maury Thornton Yantis, TX

Rapid response to my issue. I had an electrical issue with my air conditioner. A technician came out and determined it was not the air conditioner but required an electrician. American Home Shield set up an electrician to come out and the problem was fixed.

4 years ago

Reply from American Home Shield

Hi Marry. Thank you for taking time to let us know about your repair experience. We understand how valuable your time is. We are so happy to hear that we were able to provide you with prompt and efficient service to address the electrical issue and get your air working.

Jun. 23rd, 2021

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Verified Customer

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Alicia Gloyd Powell, TN

I called that morning, it was easy to file a claim and I had my problem fixed that evening! And i knew I was only going to be out my deductible, so i wasn't concerned about paying out a lot of money I didn't have at the time!

4 years ago

Reply from American Home Shield

Hi Alicia. Thank you so much for taking time to provide a positive review of your service experience. We are here to take the hassle out of your home repairs. We are so happy to hear that we were able to do that for you. We look forward to providing you with a great experience in the future as well.

Jun. 23rd, 2021

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Verified Customer

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Julie Lapp Bellevue, WA

The staff are always very polite and it's relatively easy to get a real person on the phone to answer my questions. When a contractor failed to contact me, AHS was helpful in the process to reassign the work order to a new contractor so my repair could proceed.

4 years ago

Reply from American Home Shield

HiJulie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Jai King Decatur, GA

Experience has been a great one so far. No major complaints except I paid the fee to get my AC inspected and they said everything was A-OK but then the temperature rose and we turned it on and it wasn't working. Had to pay another fee to have someone come check it out. Turned out to be a blown motor.

4 years ago

Reply from American Home Shield

Hi Jai,
thank you so much for taking the time to provide feedback about your most recent American Home Shield experience and the AC repairs. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 24th, 2021

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Verified Customer

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Abdullah Bilal North Las Vegas, NV

AHS Always Comes Through. With AHS I'm confident that any issues I have with my Appliances or Systems will be resolved in a timely Manner. The Communication is Unmatched. Email,Text and Phone AHS will make sure you are receiving great Service from companies dispatched to your home.

4 years ago

Reply from American Home Shield

Hi Abdullah,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Ana Jones Hampton, GA

American Home shield has always been there for us. We have three homes covered by AHS. Everytime we've needed them they've been there. From appliances, plumbing, electrical and even our pool coverage, they've been great! We've had so many items repaired or replaced.

4 years ago

Reply from American Home Shield

Hi Ana,
We appreciate your feedback and will continue to provide you with great coverage and a quality customer service experience.

Jun. 23rd, 2021

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Verified Customer

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Josephine Kogler Buffalo, NY

Any time I've needed a repair, it's a fast and easy process. The repairs I've had, have been fixed in a timely manner with reliable companies. Owning a home can be costly. I have a great sense of relief knowing I'm insured for many things around the house that can be costly to repair or replace.

4 years ago

Reply from American Home Shield

Hi Josephine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Verified Customer

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Johnny Indianola, MS

From my experience from dealing with other home warranty company by far American Home shield stands out the best one of all,at least they will be up front with you not hiding things like the other warranty co,I found American Home shied and this is where I going to stay

4 years ago

Reply from American Home Shield

Hi Johnny,
Your feedback to American Home Shield is more than appreciated! We strive to make every experience exceptional, and hope you continue to enjoy the coverage we provide!

Jun. 23rd, 2021

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Verified Customer

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Kathryn J Jedlick Pittsburgh, PA

American home shield is very helpful with getting things fixed. I have used them on 5 different occasions. In all of those occasions all i was responsible for was my service charge. I have had my A/C fixed, dishwasher & fridge replaced. A clogged drain in clogged.

4 years ago

Reply from American Home Shield

Hi Kathryn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 14th, 2021

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Verified Customer

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Erin Cafagna Tolleson, AZ

Great first experience. Very quick repair service, scheduled fast and very efficient. Technician had to get approval from AHS to replace racks in our dishwasher. I figured this would take at least 1 week, but he got the approval on 1 day!!

4 years ago

Reply from American Home Shield

Hi Erin,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 14th, 2021

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Verified Customer

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Bill Conway Wayne, PA

Coverage and their contractor. I’m giving them the Covid consideration. It’s been tough on us all. But I was on hold for over 6 hours with regard to one claim. That’s really bad. To top it off the call disconnected by itself.

4 years ago

Reply from American Home Shield

Hi Bill, thank you for letting us know about your repair experience. Your feedback lets us know when we need to make changes and we understand long hold times can be very frustrating. We will strive to provide you with a much better experience in the future. Thank you for being a valued member of AHS.

Jun. 10th, 2021

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Verified Customer

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Larsenia Overstreet-Steele Fairfield, AL

Because they are knowledgeable and kind and friendly ,helpful and answer all questions and don’t hang the telephone until you are satisfied with your needs and I would recommend them to anyone who need some help with anything they need and I am not just writing this i really mean everything I have said and you have a Blessed day

4 years ago

Reply from American Home Shield

Hi Larsenia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 10th, 2021

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Verified Customer

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Edward F. Rosa Escondido, CA

AMS responded in a timely manner. The Sears technician was on time and completed his task in a short time. He even found a potential problem and fixed it. This saved us another service call. even found a problem we did not know existed spotted

4 years ago

Reply from American Home Shield

Hi Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Margaret Fraze Santa Rosa, CA

Although I have paid for the coverage for several years, I haven't had to contact them because I didn't have any appliance problems. However, when I did contact them for an AC problem, they responded and repaired the item quickly, so I was very satisfied with the service.

4 years ago

Reply from American Home Shield

Hi Margaret,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 4th, 2021

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Verified Customer

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Trish Miles Baldwin City, KS

Since the first time I needed American Home Shield to the present time, they have always been there for me. They respond in a timely manner to my service requests and have been fair inn their decisions regarding replacement vs repair.

4 years ago

Reply from American Home Shield

Hi Trish,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 4th, 2021

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Verified Customer

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Marilyn S Sauerberg Dundee, IL

I had a problem of water leaking from my water heater and AHS sent out a plumber to diagnose the issue. It turns out it was the relief valve was malfunctioning and then he replaced it. He was very competent and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Marilyn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 8th, 2021

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Verified Customer

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Kathie Hayden Mentor, OH

I requested a service order for my AC and you were prompt. However when the service tech discovered that it was a fried circuit board in my furnace he said that because he was new to the warranty side he would have to talk to his boss on how to handle it and that someone would contact me in 24-48 hours. No one has called me about this and I had to pay another $100. To start a service order on the furnace. I am impressed at how well your company is run except in this area.

4 years ago

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Verified Customer

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Lori Seel Bremen, IN

We had to use our warranty twice in less than 2 1/2 weeks, and only three weeks after closing on our home. Both companies we dealt with went above and beyond to make sure our issues were resolved as quickly as possible and with as little disruption to our lives as possible.

4 years ago

Reply from American Home Shield

Hi Lori,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Not Offering Appleton, WI

I've had three needs under the coverage. Two were handled without any issue at all. The other one had some poor communication and slowness in finding a contractor to complete the work. However, when the contractor was found they did an excellent job. We were disappointed, however, that the entire installation was not fully covered because of "code" issues. We purchased an old home and that's one reason we bought the warranty.

4 years ago

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Verified Customer

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Garnepudi Houston, TX

Service is prompt and the technicians are professional, the amount of time to service is quick. Answers all the questions and some the problems in time. I recommend to my friends. Great money saving opportunities for any home owner. Thanks.

4 years ago

Reply from American Home Shield

Hi Garnepudi,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Charles Nelson Kingsland, GA

My water heater was leaking from the bottom of the water heater, the first company they had to fix it never called me back to setup an appointment, they tried to call as well but no response. Then the second company they contacted, called me 5 minutes after I got off the phone with AHS, they took care of my problem the next day.

4 years ago

Reply from American Home Shield

Hi Charles,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2021

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Verified Customer

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Virginia Novak Lake Forest, CA

I gave a 5-star rating for American Home Shield as whenever we had a problem, they answered the call QUICKLY & sent someone out in a good amount of time & either fixed the problem, without having to pay very much at all or else gave us a very good amount to replace the appliance if it couldn't be repaired.

4 years ago

Reply from American Home Shield

Hi Virginia,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 7th, 2021

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Verified Customer

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Kelly C. Loves Park, IL

AHS has come through for us the 2 times we've needed them. They have replaced a microwave and a water heater. The process was very easy. The contractors were quick to help and both were professional. I would definitely recommend AHS.

4 years ago

Reply from American Home Shield

Hi Kelly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 4th, 2021

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Verified Customer

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Goke Ademiluyi Holly Springs, NC

They are very responsive. They use good service people. If they can’t fix the appliance they will provide a replacement with no hassle. They allow you to put multiple appliances on one ticket so that you don’t have to pay a service charge for each appliance.

4 years ago

Reply from American Home Shield

Hi Goke,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2021

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Verified Customer

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Kevin T Watanabe Ewa Beach, HI

I've only had AHS for about 3 months and they have shown to provide a wide range of coverage and the technicians that I've had to deal with thus far have been very professional with the exception of 1 appliance tech who seemed confused

4 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 22nd, 2021

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Verified Customer

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Robert K Fort Lauderdale, FL

I have had many experiences with American Home Shield. Sometimes it works well and a lot of times it doesn’t. It can be very difficult to get a representative and when you do often times they do not understand what the issue is. When I ask to speak to someone else they say they can’t I spend 20 minutes trying to get someone to understand me. Sometimes when things are going well, i can make a request online and get someone to the house within a day and the problem is solved. Sometimes though it take up to 6 weeks, yes weeks, to get someone to come out. When you have a house full of people you can’t wait 6 weeks for a fridge. Actually that took 3 months to get repaired. I tried to get AHS to buy me out but they refused. As you can imagine my tenant was not understanding after a week. I wouldn’t have been either.

4 years ago

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Verified Customer

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Lee Richmond, VA

Fixed all my issues and they are quick to respond to service calls. Website is user friendly easy to navigate. My appliances are 27 years old. Had the Ac fixed 3 times and a new refrigerator installed. Plumbing issues resolved. Electric issues resolved. Very satisfied.

4 years ago

Reply from American Home Shield

Hi Lee,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 25th, 2021

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