American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Judy willburn

Service was great, however using a call center and folks that have heavy accents then read from a script is my only complaint. That is not my idea of a way to handle customers.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Judy. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage and service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 29th, 2021

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Verified Customer

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Judith Esperanza Virginia Beach, VA

It took 1 month to get my induction stove fixed, it was an expensive part, and I can't fault AHS for shipping of the part, as soon as it came in they sent the service person out to replace it, service was completed and my stove is working again. I am satisfied with their service.

4 years ago

Reply from American Home Shield

Hi Judith. Thank you for your feedback. We are very happy to hear that you have been satisfied with the service you received. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 29th, 2021

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Verified Customer

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Tracia Roanoke, VA

Great customer service. I have called in to request service over 3 times and I paid only one-time fee service call because it was the same problem that the contractor fixed and still have the same problem. Great Company to use for home warranty!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tracia,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

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Verified Customer

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Gary Connor Carthage, TX

We had a dryer break down. Called American Home Shield, no problem talking with a rep. And they contacted a service company. The company showed up next day diagnosed the problem, with in a couple days the part came in . We were back in business. No hassle no problems. Very happy with American Home Shield!

4 years ago

Reply from American Home Shield

Hi Gary. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

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Verified Customer

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Woody Merritt Island, FL

The American home shield representative was acting Very fast after I posted the service request. I got email response the next day regarding the service arrangements. I then got further reminder the day prior to the scheduled service. I even got notices when the service person is on the way to my home. It was an excellent service.

4 years ago

Reply from American Home Shield

Hi Woody. Thank you for taking time to tell us about your positive experience. We love providing our members with great service. We are so happy that your issue was addressed so effectively. Thank you for choosing AHS.

Sep. 21st, 2021

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Verified Customer

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Barbara Cronan Auburndale, FL

I had a problem with my dryer. I called American shield and within a few days they send a tech out and he diagnosed the problem. I had to get a part for it and within the next week it was installed. The tech was very professional and helpful.

4 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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DEBRA E MCDUFFIE Suffolk, VA

I came home from vacation to a busted water heater. In less than a week American Home Shield put me in touch with a local company who assessed the situation and installed the replacement unit. This unexpected repair could have ruined my post vacation budget but thanks to AHS my out of pocket was only a third of the cost.

4 years ago

Reply from American Home Shield

Hi Debra,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

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Verified Customer

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Sharon Matney Sterling, VA

Certified Electrical Technologies came on 8/24 to repair my ceiling light. Technician said he had to order some parts and would come back. After not hearing from them, I called yesterday. Because of Covid they have not been able to get the parts but promised they would come back and finish the job.

4 years ago

Reply from American Home Shield

Hi Sharon,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

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Verified Customer

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J. Williams Grand Prairie, TX

Contractor/Advisor, was very courteous and efficient, exhibited excellent Customer Service Skills. Answered all of my questions. ** Just a note, please make sure all personnel entering customer's home are informed on importance of being masked.

4 years ago

Reply from American Home Shield

Hi J. Williams,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

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Verified Customer

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DELORIS PHILLIPS Lindale, TX

If I had a problem with an appliance, AHS has been prompt to take care of the matter. If the appliance is broken beyond repair, there is no hesitation to replace it. I ame totally satisfied with AHS and will recommend them to anyone.

4 years ago

Reply from American Home Shield

Hi Deloris,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

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Verified Customer

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Helen Lockwood Charlottesville, VA

Most providers were excellent, others were good, but a couple providers were less than satisfactory with timeliness and with billing additional charges. Replacement items were not covered if they malfunctioned, and I was referred by AHS to the manufacturer's warranty division, which told me they didn't cover it either, as AHS hadn't handled the warranty on the item. Premiums were raised every year, so after the third year, my premium had doubled. Customer service was polite, but were sometimes difficult to understand, with rote responses. Only one customer service representative returned my call with information as promised, while several others said they would call back but never did.

4 years ago

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Verified Customer

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Pamela Chesterfield, VA

My dryer broke and was burning the clothes I dried. I called AHS and they sent a repairman right away. He determined that the dryer was at the end of its useful life, and recommended it be replaced. The replacement process was smooth and simple. Thank you American Home Shield!

4 years ago

Reply from American Home Shield

Hi Pamela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Cedric Tucker Universal City, TX

I have had four claims with AHS in the last six months. AHS assigned a technician to the work right away and they came within time limit, even sooner for issues needing. One problem (refrigerator leaking) was resolved at time of the visit. The first of the other three took months to resolve. A microwave door had to be ordered it took more than two months and when it arrived it was the wrong one. Another month and a half we final got the right one. The next was the upstairs air conditioner went out. The resolution required parts which, after tow weeks, have not arrived. The next problem (a water leak in the walk and ceiling) was quickly resolved. I have called AHS about the delay in the parts twice and the representatives were very nice and helpful; however, they could not find out what was holding up the parts. The.y both tried to call the purchasing department but no one answered the phone. They tried a second time and a recording said the wait time was two hours. We still don‚Äôt know the status of the parts. I experienced this problem before. My washer went out and could not be repaired. It took six months to wait for a new one. I don‚Äôt know the why there is so many problems there. Is it a lack of enough people to handle the parts or should you add another shift? Something needs to be done if you expect a 5 star rating.

4 years ago

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Verified Customer

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Mary Bayport, NY

My policy has been in effect since January and I have had occasion to use AHS for 4 service calls ( which was the whole point of getting it). Everyone I spoke to was friendly and professional, and the people who came to service my appliances and CAC were likewise.

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

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Verified Customer

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Willona Reynolds Stafford, VA

AHS is better than the other competitors out there. We've had them for over 10 yrs and they've had positive results. Even in the few instances when something didn't go right, AHS made it acceptable. We've had to replace items and the replacement offers are good.

4 years ago

Reply from American Home Shield

Hi Wilona,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 21st, 2021

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Verified Customer

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Gary Murphy Tulsa, OK

I have found American Home Shield to be professional and committed to keeping the promises of promptness. They have always treated us with respect and have always sent out repair people who are competent and deficient in there area of expertise.

5 years ago

Reply from American Home Shield

Hi Gary,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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A.M. Las Vegas, NV

My ac went out a couple of weeks ago and it was 90 degrees inside. My original work order was going to have someone there in 4 days. I called back to see if they could get someone out sooner and they were able to get someone to come out the very next day. I was very pleased with everything.

5 years ago

Reply from American Home Shield

Hi A.M.,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 13th, 2021

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Verified Customer

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Karen Herron Youngsville, LA

I had no problem until recently when I made the request for a ceiling fan repair/replacement 2hixh was scheduled and no contact.was made from the person selected so I canceled it. I rescheduled the appointment and requested another company but the same company was scheduled who didn't contact me again. So that appointment was canceled. I am now waiting for my refund for the service fee which was processed even though no service was provided for the ceiling fan.

5 years ago

Reply from American Home Shield

Hi Karen. Thank you for letting us know about yourexperience. I am sorry to hear that your trade service fee was not refunded for the cancelled service request. I would be happy to speak with you to address this issue further.

Sep. 16th, 2021

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Verified Customer

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Steven Beene Eustace, TX

Our refrigerator's ice maker wasn't draining correctly thus creating ice to accumulate under the deli tray. Nathan with Mr. Appliance found the problem and ordered the part. Once the part came in, he came out to fix the problem. He did an excellent job.

5 years ago

Reply from American Home Shield

Hi Steven,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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dorothy francis Bass Lake, CA

plumbing issues - THANK YOU for allowing me to bundle them AND not hassling me!! Thank you for letting me state the problems and then just telling me you were sorry that was happening and sent someone right out. That is EXCELLENT customer service. I will never use another home warranty. You have it nailed :)

5 years ago

Reply from American Home Shield

Hi Dorothy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 13th, 2021

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Verified Customer

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Larry Duff Frisco, TX

Left AHS after 15 years for a highly rated competitor because of lower rates. After 2 claims that were a huge hassle I returned to AHS. rates are important, but, most important is the reliability of the company to service your claims. That has always been dependable with AHS!

5 years ago

Reply from American Home Shield

Hi Larry,
We appreciate your feedback and hope you continue to enjoy AHS!

Sep. 13th, 2021

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Verified Customer

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Jason Howe Chambersburg, PA

Prompt Response. I get a phone call the next day from the contracted service company to schedule repairs and it's normally within the next day. I really appreciate this level of service because when things go wrong in the home, it's nice to have them repaired in a timely manner.

5 years ago

Reply from American Home Shield

Hi Jason,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 13th, 2021

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Verified Customer

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John Rodriguez Kissimmee, FL

American home shield is outstanding everyone that owns a home should buy this company's warranty I never expected the level of service I have gotten they are professional and I spoke with their customer service and it's absolutely friendly and competent

5 years ago

Reply from American Home Shield

Hi John,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 13th, 2021

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Verified Customer

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Trudy Napper Autrey

Quick response. New part replacement. Seemless transaction.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Trudy. Thank you for sharing your experience with us. . It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. Thank you for trusting AHS.

Sep. 9th, 2021

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Verified Customer

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Jacqueline Williams Laplace, LA

All positive. Whenever I've had to file a claim I've always received prompt response. If for some reason I wasn't able to keep an appointment, rescheduling was easy. Repair association was always competent and professional. On the one occasion when i needed a second opinion, American Shield made that happen

5 years ago

Reply from American Home Shield

Hi Jacqueline. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Sep. 9th, 2021

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Verified Customer

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Robert M Nakon Pinckney, MI

American Home Shield covers every appliance in my home as well as electrical and plumbing. That means I don't have to worry about finding a repairman and then wonder if the job will be done right. I simply make a call or go online, explain the problem and it will be fixed. What more could you want?

5 years ago

Reply from American Home Shield

Hi Robert. We are so happy that you took time to let us know about repair experiences. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you. We hope you contine to find the value in the service and coverage that we offer.

Sep. 9th, 2021

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Verified Customer

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Louise Bell-Nash Newton, KS

I was a Realtor for many years, and was introduced to American Home Shield through that business. I used American Home Shield for buyers and sellers and for housewarming gifts. My clients were always pleased. I currently have American Home Shield at my home. They always have top-notch repair referrals. American Home Shield is hard to beat.

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Louise. We are so happy to hear how pleased you are with the service you are receiving. We will continue to strive to provide you with great service experiences for all you home warranty repair needs.

Sep. 9th, 2021

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Verified Customer

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Julie Lewelling Sherwood, OR

At first it was difficult to get answers even though the customer service reps were friendly and made attempts to help resolve my issues. After a few calls, they did take care of the problem and were amazing to work with. Thank you

5 years ago

Reply from American Home Shield

Hi Julie,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 9th, 2021

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Verified Customer

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Chip V Silver Spring, MD

My experience with American Home Shield has been 90% positive. They answer the call at all times and are very respectful. During the call they keep up to date at all time. Only issue has was when my fridge was leaking water. the part was on back order and they didn't know when it would be available. So had to insist on getting a resolution because it has been more than 21 days. So it took a while to get to some one with authorization to approve on getting a new fridge because there was no other solution.

5 years ago

Reply from American Home Shield

Hi Chip. Thank you for taking time to let us know about your service experiences. I am happy to hear that you have been pleased with your warranty service for the most part. We appreciate your patience as we worked through the issue regarding your refrigerator. We look forward to taking care of you next repair need with a much better level of service.

Aug. 31st, 2021

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Verified Customer

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Jane juarez Sweetwater, TX

The first time had to wait a bit for someone to come see my washer. The second time around they were very prompt in coming to see my appliance. It took 2 1/2 weeks to fix but that was out of their control. Very satisfied with the service they provided.

5 years ago

Reply from American Home Shield

Hi Jane,
thank you so much for taking the time to provide feedback about the washer repairs. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 31st, 2021

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Verified Customer

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Michele Brown Stokesdale, NC

The professional sent to do the job was excellent; however, I was disappointed with the directive of AHS to not do the complete job. We were made responsible for removing a tile and are now responsible for replacing the tile. I have had an experience with another home warranty company for a rental property where they had to remove a tile fir access to the problem snd they provided the professional and covered all the cost related to resolving the problem. Again, to be clear, the professional who did the job was 5 star.

5 years ago

Reply from American Home Shield

Hi Michele. Thank you for taking time to let us know how pleased you were with the vendor who made the repair for your service issue. I understand your concerns regarding the coverage for tile that had to be removed. While there are some limitations on coverage in certain situations we strive to provide the best coverage possible for our members as the leading home warranty company. We look forward to providing you with a better experience for your next repair need.

Aug. 31st, 2021

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Verified Customer

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Hope Galloway Richlands, NC

They've always been exemplary in all our interactions. Even when our AC went out on the last day of our warranty prior to our PCS as a mitary family. They came through and replaced our old AC with equal or greater value unit. It always is a product and service we can rely on.

5 years ago

Reply from American Home Shield

Hi Hope. We are so excited to hear about the experience you had. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Aug. 25th, 2021

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Verified Customer

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Sharon Smith Elk Grove, CA

Over several years, I’ve had multiple accounts; one for my residence, another for a rental property. I found the service for the rental to be valuable and cost effective. The service for my residence was less cost effective. I’ve had many fewer calls (need) for service, thus making the charge for the service calls unattractive. The quality of the actual work performed

5 years ago

Reply from American Home Shield

Hi Sharon,
American Home Shield appreciates your patronage and for allowing us to serve you over these years! We hope you continue to enjoy the service we provide.

Sep. 2nd, 2021

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Verified Customer

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Prakash c Shah

Excellent customer service prompt and courteous I purchased home warranty since I am not handy and I do not have time to do work myself when something brake Customer Service setup technician promptly and they fixed issue right first time

5 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Prakash,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Thomas (TJ) Ford Decatur, GA

I have had to use this warranty twice and both times were what I would consider easy and efficient. The deductible I pay is well worth the money I have saved having a plumber come out. Twice. I will be purchasing the warranty again next year.

5 years ago

Reply from American Home Shield

Good morning Thomas,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Ernest Larch Nancy, KY

The company it's self is a good company. I highly recommend it to save on high cost of repairs. However, some of the agent's you will have a hard time to understand,, due to their accents. I have used them several times, to fix my washer and replace my garage door opener. If you're into saving money on repairs of expensive household equipment, I recommend you get AHS.

5 years ago

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Verified Customer

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Vernon Rupinta Orlando, FL

Our washer was not spinning so we contacted AHS. They diagnosed the issue and advised us that the circuit board needed replacement, however the part is no longer available so a full replacement of the washer was required. The ordering process was easy and completed all online. AHS replaced the washer within a week of the order.

5 years ago

Reply from American Home Shield

Hi Vernon. Thank you for taking time to let us know about your repair experience. We love to take the hassle and worry out of home repairs so we are so excited to hear about how easy the process was when your washer had to be replaced. Thank you for trusting AHS.

Aug. 25th, 2021

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Verified Customer

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Camille Harpole Bentonville, AR

Excellent. They did a great job letting us know whenever something went wrong and was able to reschedule us for a few days later. My washer was installed correctly and quickly and the gentlemen installing it were very courteous. 10 stars ⭐️

5 years ago

Reply from American Home Shield

Good morning Camille,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Dawn Frisch Chandler, AZ

AHS has been our home warranty company for over 12 years. In those 12 years, we've never had a negative experience with AHS directly or their providers. We have always received the best in customer service and response time. I would recommend AHS to friends and family any day.

5 years ago

Reply from American Home Shield

Hi Dawn,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We appreciate your patronage over the past 12 years and look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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Lasandra Colonial Heights, VA

I decided to get AHS after I had this company called Select Home Warranty. I am soo glad I went with them. They have good customer service and quality of service. I had them years ago but when I moved I couldn't think of the company I had, soo that's how I ended up with the bad company. Then I remembered AHS, soo I tried them. They have not disappointed me so far. From the customer service to the quality, all the way to the technicians, they are ok with me. Very happy to be with them.

5 years ago

Reply from American Home Shield

Hi Lasandra. Thank you for expressing your satisfaction with AHS. We are so happy that you came back to us and we valued you as our home warranty member. We will continue to do our very best to take care of your repair needs with a level of service you can rely on and trust.

Aug. 20th, 2021

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Verified Customer

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John Thompson Palm Desert, CA

We’ve had to call American Home Shield a couple of times this past year and their response has been swift and handled well, one call involved our air conditioning unit and they had a service tech out immediately. We live in Palm Desert, the temperature was 115, so immediate was mandatory!

5 years ago

Reply from American Home Shield

Hi John. It is great to hear how prompt the service was for your air conditioning. Thank you for trusitng AHS to take the hassle and worry out of your unexpected home repair needs.

Aug. 17th, 2021

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Verified Customer

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Robert Chatham Fayetteville, GA

Our Central A/C stopped cooling on Wednesday, July 28. I called AHS and they came on Saturday, July 31. The technician spent just a few minutes with the system and advised me it was a capacitor and he had that on his truck, installed it and we were back in business.

5 years ago

Reply from American Home Shield

Hi robert. Thank you for letting us know how promptly your issue with the air was fixed. It is great to know that you are pleased with the service and we hope you contine to find the value in your warranty. Thank you for choosing AHS.

Aug. 18th, 2021

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Verified Customer

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V MEEK San Antonio, TX

AHS has been easy to work with when I have a need appliances repaired. I have been with them with them for about four years And have had probably eight or 10 minor repairs to dishwasher, refrigerator and microwave. All have been satisfactorily repaired. The only change I would like to see is being able to request repair companies who have been sent by AHS before and that I have been particularly pleased with. Sometimes that has been possible but not every time.

5 years ago

Reply from American Home Shield

Hi V. Thank you for telling us about your experiences. We are very happy to hear that your repair needs were resolved to your satisfaction. We can appreciate that you would like to request a particular vendor at times and we will do our best to honor that when ever possible. Thank you for choosing AHS.

Aug. 20th, 2021

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Verified Customer

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Carolyn D Williams Detroit, MI

Last month, I called AHS regarding an issue with my hot water heater. The pilot light went out, and It needed to be re-lit. AHS promptly sent a technician to my home the same day, and he re-lit my hot water heater with no probblem. Thanks AHS.

5 years ago

Reply from American Home Shield

Hi Carolyn,

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 18th, 2021

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Verified Customer

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Larraine Schwab Eugene, OR

I had a ceiling leak on 7/25 and they sent a Plumber out right away. I was pleased. However he discovered that the leak was my air conditioning and that company couldn't come out until 8/11 which is tomorrow. Whew! I have called them everyday for a cancellation, to no avail.

5 years ago

Reply from American Home Shield

Hi Larraine,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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L. Lewis Arlington, TX

All of these years I’ve been a customer and can say I’ve had only 2 bad experiences with service providers; however when I notified AHS about the issue, they rectified it. The only other thing is that I wish AHS let the customer choose the provider they want to come out to their home. As well there needs to be more vetting done if the service providers!

5 years ago

Reply from American Home Shield

Hi L. Lewis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

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Verified Customer

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Richard DiBlasi Pikesville, MD

Response time is generally excellent, depending on the assigned vendor. Just be sure ALL required repairs for a particular trade vendor are requested at the initial service request. The vendor will not do anything other than what is on their work order, no matter how small.

5 years ago

Reply from American Home Shield

Hi Richard,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Verified Customer

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Lisa Philadelphia, PA

Overall it’s been good but the communications at times with some agents lately has been extremely frustrating. Or takes more to explain things. I have to request to speak with a supervisor. I understand your call center is not here in the states and I try to be patient. Most times things have been fine but as few times they have made a already stressful situation of needing service, even more stressful. Last week I had water back up in my basement and still progressing. The agent told me to wait 2 days. I was already upset that the request for a return repair I submitted on Saturday was canceled out by your system because it didn’t read it as a return. Monday I was expecting a call for service so I called myself and that’s when I came across this agent that told me to wait another 2 days. We didn’t realize it was still accumulating over the weekend. Slow but still steadily. I could not wait 2 days. He first told me he didn’t see any calls for the toilet to begin with even though a ahs plumber had already been out 3 times. I asked for a supervisor. He told me one wasn’t available. We went back and forth. I told him them get someone else to get on the phone. He kept telling me to call back in. I refused because I didn’t want to start all over again. Eventually someone must have helped him because he pulled up the visits for the toilet and finally said he would put the repair in as expedited. Luckily the plumber was familiar And they squoze me in the next day.

5 years ago

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Verified Customer

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Michelle Decker Apopka, FL

During our latest AC problem, the 1st company came and fixed it for 2 hours. My husband is 80 and has heart and respiratory problems. AHS got a new company who came and fixed the problem.So after 3 days my husband didn't have to sleep on the floor downstairs. Thank you AHS.

5 years ago

Reply from American Home Shield

Hi Michelle. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you so that your husband could be comfortable in his home again. Thank you for trusting AHS.

Aug. 11th, 2021

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Verified Customer

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James Honeyman Pasco, WA

We’ve had to submit 3 claims to AHS in the last year and a half. AHS quickly responded, arranging for a service technician to look at the problem within 2-3 days. All problems were resolved to our satisfaction, although we did have to wait on replacement parts to be ordered and shipped.

5 years ago

Reply from American Home Shield

Hi James,
It was a pleasure to read your review about the three claims that were completed through AHS. I hope you continue to enjoy the service and technicians we provide.

Aug. 10th, 2021

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