American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Norma Priscilla Chavez Austin, TX

I have been an AHS member for many years and utilized their contractors numerous times. My biggest problem is the service fee of $75. Everytime I have a service call, I am charged twice for the service fee. This must be fixed. For the most part contractors are competent, however I did have an experience of a very incompetent plumber. He was not a plumber. Send the pro's out first please.

3 years ago

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Verified Customer

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Victor A. Donayre Norcross, GA

I have a older house, and I experienced many water leaks, and HSA always was able to assist me. Sometimes, the companies that were contacted to check or fix my house issues weren't able to go sooner. Also, I pay for appliances coverage. One time, my LG washer quit working and after calling HSA, they sent a company that later on told me HSA didn't approve the repair.. To me, I doesn't make sense why I should pay for a service that HSA won't provide.

3 years ago

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Verified Customer

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Kristi James Modesto, CA

I'm writing to share my recent experience with a service call. My washer was leaking so I submitted a service request. The repair company came out on Oct 8th. He was unable to recreate the error and told me to call back when it occurred again. On November 13th the washer began leaking again. I phoned to have the appliance looked at and was informed it was outside the recall window. It is ridiculous that I am unable to have a recall completed for the same appliance, same issue 35 days after a repair person was unable to fix the issue. This is especially frustrating considering I have been out of town for many of the last four weeks and not using themachine. I hope you will reconsider your policy related to same appliance, same issue. Particularly when the repair person does nothing to address the issue.

3 years ago

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Verified Customer

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Tina Patterson Melbourne, FL

I have had to call them on 3 different occasions in the last two years and they were so easy to deal with every time! I would recommend them to anyone. I have referred three family members to them. Ver happy with my service.

3 years ago

Reply from American Home Shield

Hi Tina,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 13th, 2022

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Verified Customer

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Carole Taylor Lufkin, TX

I have had a contract with AHS for nine years. Service had always been excellent until my claim for a gas furnace filed in November 2021. I have talked with your service reps. It took until mid-December to get my furnace replaced. It was a frustrating experience . The techncian could not get a furnace. You can review the records. Even though this was not good overall AHS has been very responsive in the past.

3 years ago

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Verified Customer

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Elaine Mills Las Vegas, NV

American Home Shield has not failed me yet! I have lived in a 10 year old wonderful house, but have been plagued with electrical and plumbing issues, as well as a broken garage door, appliance problems and lost a hot water heater! I feel blessed to have the peace of mind that they will do what they say they will.

3 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

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Verified Customer

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Damon Powell Coraopolis, PA

I just recently in the last two months had a claim in for a nonworking shower. The tech came out and couldn't resolve the issue. They diagnosed it incorrectly and gave false information they got my claim denied. Second tech came out could not get the shower apart and again gave incorrect diagnosis. So it got my claim denied again so for two months I've been on the phone talking to 10 different customer care people they keep saying they're escalating it up the ladder and I never get a response. I am totally dissatisfied with the service that I have gotten and I am extremely fed up with making the calls daily talking to customer service reps from their home and not getting any positive responses. Follow up has been horrible.

3 years ago

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Verified Customer

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Malinda Meeks Dover, DE

Everyone was efficient and professional. Every employee I have spoken to has been helpful and guided me to get the assistance I needed. The professionals that came to my home for the services I requested were also very professional and the scheduling for service was very prompt.

3 years ago

Reply from American Home Shield

Hello Malinda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 31st, 2021

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Verified Customer

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Alissa May Ten Mile, TN

I sent in a repair for my refrigerator on 11/16 the parts for were not able to be found so I received an email 12/10 saying we were getting a new refrigerator and I would receive an email with options within 48 hours now it has been 2 weeks I have called and got the run around with no answers.. plus another experience with our heat and air unit as well

3 years ago

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Verified Customer

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Maria Tucson, AZ

I haven't had a problem they've repaired n replace a few items 4 us if it wasn't repairable they replaced the appliance's ty AHS have A Very Blessed Wonderful Beautiful Happy Holiday's ty 4 ur Professional Courteous Customer Service's

3 years ago

Reply from American Home Shield

Hi Maria. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. We look forward to providing you with great experiences for many more years to come.

Dec. 31st, 2021

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Verified Customer

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Jennifer Springville, UT

Our freezer on our fridge stopped working on May 2, 2021. Tech after tech came out and could not pinpoint the issue. Instead of just replacing the fridge AHS just kept trouble shooting it. 8 months later we still do not have a working fridge and have just decided to take the $1600 cash value (AHS assigned value) for our fridge that cost over $3500. Not happy, they clearly do not stand behind their replacement guarantee but they are more than happy to keep collecting my monthly payment. I have asked numerous times for a supervisor to call me to discuss going 8 months without what I call an essential appliance but never once did I get a phone call. Once we receive our $1600 check I will most likely be looking for a new home warranty company.

3 years ago

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Verified Customer

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Kathy Fields Richmond, TX

The tech took care of my problem. He was friendly, knowledgeable and professional. He was easy to talk too and to understand. he explained what the problem was and what needed to be done to correct it. I was very pleased with the service.

3 years ago

Reply from American Home Shield

Hi Kathy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

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Verified Customer

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Mike Reno, NV

As with any business, your experience is directly related to who you deal with. At first, their representative ignore my concerns and problems with their service technician. I was so mad that I called back to cancel my policy with AHS. The person who took that call was sympathetic to me not having heat in my home and scheduled a different company to look at my furnace. That second technician was excellent. So, in the end AHS redeemed themselves. But the reason they don't get a 5 star from me is because I shouldn't have had to go to that extent to get help.

3 years ago

Reply from American Home Shield

Hi Mike. Thank you so much for providing feedback of your service experience. We are very happy to know you reached someone who was able to work with you and resolve the issue. We look forward to providing you with a better experience in the future.

Dec. 22nd, 2021

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Verified Customer

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Charles Crawford

Very quick response and work with professional companies with knowledgeable technicians

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charles,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Beth Prosper, TX

It's been good until recently. I had an electrical problem that took about four days without hearing from them contacted you folks two different times finally after your not be able to contact them yours given to another electrician. The electrician did come out and work on our problem. Our problem is back and now I'm trying to wait another week to get our problem fixed.

3 years ago

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Verified Customer

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Linda Erichsen Greenville, UT

The copay is 100$. My daughters plan is 60$. I didn't know that there was a home warranty plan that didn't cover basic appliances. My first claim was after 90 days and that is when I discovered that appliances weren't included unless upgraded (it was part of a home purchase, so I didn't select it). After 90 days, you cannot upgrade the plan. Also, a claim I put in for electrical wasn't covered (a secondary structure), and they wouldn't apply 100$ copay to a separate electrical problem, said it would be a different claim and a new 100$ copay would be required and the copay for the claim not covered, is non-refundable. When it's time to renew, I will be going with my daughter's company,Landmark Home Warranty

3 years ago

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Verified Customer

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Susan Morrissey Chicago, IL

I was assigned a subpar electrician. I read reviews online about the company and over all this company had a very low rating and it wasn't just one customers review - it was all of them. One reviewer even called them a scam company that is contracted as a home warranty service provider. When I asked the rep to re-assign my request to a different company she said that it was the only electrician in my area. I live in Chicago - not a suburb but the city of Chicago. You are telling me that AHS only contracts with 1 electrician for the entire city of Chicago is outright lying. When I tolder her that I had a hard time believing that AHS only has 1 electrician for Chicago she reluctantly re-assigned my request to another company - which ironically- I had earlier in the summer and they were wonderful! The rep then told me that this would be the one and only time that AHS would change my service provider request. What customer service! I can't believe the amount of $ I pay on this home warranty every single month when I don't often have problems. Money In AHS' pocket and then I am treated like someone did me a favor? Awful!

3 years ago

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Verified Customer

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Valerie Felder Commerce Township, MI

Your service is so far excellent. Timely responses when I call for service and when there is an issue, it is resolved in an efficient matter. You set the bar high for other warranty companies. I had very poor service with the Warranty company I just got rid of.

3 years ago

Reply from American Home Shield

Hi Valerie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Dec. 8th, 2021

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Verified Customer

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Kenneth Hollands Richardson, TX

The response time regarding my problem was very quick and I was scheduled for an appointment within a short period of time. The technician who came to home replaced the worn out garbage disposal in literally a matter of minutes. I received excellent service all around.

3 years ago

Reply from American Home Shield

Hi Kenneth. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well.

Dec. 8th, 2021

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Verified Customer

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Gwendolyn Washington Grambling, LA

My washing machine stopped working and I called AHS. They were prompt in getting a repairman out. When the washer couldn't be repaired they quickly made an offer to replace the machine with a new one. I am very pleased with the new washer and the service given by AHS

3 years ago

Reply from American Home Shield

Hi Gwendolyn. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage and service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 8th, 2021

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Verified Customer

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Mary Hadley Canoga Park, CA

I love the convenience and assistance. However, had a bad experience with a horrible plumber, who didn't even do proper diagnosis of our issue and left our property saying we need a new mainline. Now, I continue to receive mail from "Front Door" telling me MY request for a new mainline isn't covered by ASH. I NEVER asked for this, and I don't need a new mainline. Plumber was an incompentent lazy dude that didn't want to work and just walked off after not even being here for 2 minutes.

4 years ago

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Verified Customer

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Dorothy Salatink Gibsonton, FL

I had an issue with my a/c. A part that was under warranty broke, but I was warned that the coolant wouldn't be covered. I was quoted $700 in fees just for the coolant. It turned out I wasn't charged and I was so pleased to save that money!

4 years ago

Reply from American Home Shield

Hi Dorothy. hank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Dec. 1st, 2021

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Verified Customer

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Rick Freedman Fair Oaks, CA

I had 2 service calls. The first one was for a garbage disposal which was replaced the day after I called. Great job! The second was for a cook top and oven. The repair company did a video call to check out the problem and get serial numbers. I didn't hear from anyone for 10 days. I called the vendor and they said they didn't work on that brand of appliance and I should call American Home Shield. No one ever called to tell me that. I have called AHS 3 x and talked with 3 different people. They all said they needed to talk to the vendor for a report. No one ever calls me back with an update and my oven and cook top still aren't working

4 years ago Edited January 10, 2024

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Verified Customer

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James Preidis Lubbock, TX

I was with AHS some years ago and was very pleased with the service received. Having moved several times since then, I have finally come back and was impressed with the service I have received once again. Consistency. I like that.

4 years ago

Reply from American Home Shield

Hi James. We appreciate your time in reviewing your experience . We want our members to know they can trust in the coverage we provide. We are so excited that you chose to be a valued member of American Home Shield again.

Nov. 30th, 2021

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Verified Customer

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Rhonda Hills Brush Prairie, WA

the service we requested was very prompt (emergency heat), unfortunately our parts weren't so easy, but this was not the fault of the vendor or AHS. When the parts came in on a Friday mid-day, they went above and beyond and came out on Friday afternoon to restore our heat before the weekend! That's service and we appreciate it so much!

4 years ago

Reply from American Home Shield

Hi Rhonda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Earl Harris Simpsonville, SC

They do extremely well ( level 5) if the vendor has immediate access to any parts needed . But if vendor had to go to AHS for parts , the case turns instantly into a disaster . And I like AHS. The problem is AHS takes too long to find parts , too long to make a decision on rather to repair or replace , and there is no way to get to a representative who can actually make a decision. My recommendation is simple ( if implemented your business will double in 5 years. ) when AHS has to secure parts themselves or has to decide on whether to repair or replace , assign a specific agent to the case who works directly with the customer . I currently has a need for a part on Oct 29th , by the time AHS finally made some decisions, parts are expected in on November 18. In the meantime my heating system is down . I made at least 10 calls to AHS to have someone read me what I already know .

4 years ago

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Verified Customer

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Gretchen Goller Aston, PA

Every time I have to call about a repair, an appointment is scheduled promptly. If there has been an issue, it was not with American Home Shield but rather the technician that came out. I have already referred my mom to American Home Shield.

4 years ago

Reply from American Home Shield

Hi Gretchen,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Mellisa Guitard Tucson, AZ

Quick friendly service reliable technicians. I have used this service only once before and I was extremely happy with the service provided. I highly recommend every home owner to have American Shield. From broken water pipes to unbalanced washing machine they can help with it all.

4 years ago

Reply from American Home Shield

Hi Mellisa,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Kacey E Betts Colorado Springs, CO

They are quick to do the response and have a trade for everything, I pay my little trade fee and someone comes out and fixes the problem I am having. I understand being a trade because I am one myself and knowing the importance and how much it is worth says it all. I recommend this to everyone!

4 years ago

Reply from American Home Shield

Hi Kacey,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 17th, 2021

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Verified Customer

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Joann Lay Gainesville, TX

Sometimes it appears "it's too good to be true" --- well with AHS it is true! Thus far our two calls for repair couldn't have been more superior. The repairmen were professional, extremely knowledgeable, courteous, respectful and polite.

4 years ago

Reply from American Home Shield

Hi Joann,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 17th, 2021

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Verified Customer

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Frances Felix Henderson, NV

I am able to speak with an agent asap. They always send me someone reputable who is knowledgeable n experienced. They are COVID conscious n provide text info on when they will get here. They go over my problem n get results right away. They have never taken more than 15 minutes to fix my problem.

4 years ago

Reply from American Home Shield

HI Frances,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Nov. 18th, 2021

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Verified Customer

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Tori Solomon Myrtle Creek, OR

I have has AHS for several years. I have had multiple service calls over the years. The deductible is so worth it. It has paid for itself over & over. Each year, they seem to add more coverage. I can't recommend this enough!! Im not sure how homeowners can afford to be w/o it, or homeowners insurance should require it.

4 years ago

Reply from American Home Shield

Hi Tori,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Nov. 17th, 2021

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Verified Customer

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Marc Link Macon, GA

I currently own the systems plan with AHS. So far, I've utilized them 5 times on issues at the house. Each service request was resolved quickly and professionally. I would highly encourage anyone who is considering signing up to go ahead and do it. I believe I've saved almost $3k out of pocket costs with this plan. It's a NO BRAINER.

4 years ago

Reply from American Home Shield

Hi Marc. We appreciate your time in reviewing your experience s with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Nov. 17th, 2021

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Verified Customer

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Megan Weidle Akron, OH

4 years ago Edited January 10, 2024

Reply from American Home Shield

Good afternoon Megan, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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Kerry Lewis Buda, TX

Repair on our washer went quick and very well. Repair on our refrigerator went on and on and on...almost 2 months. The appliance repair company kept sending AHS parts department the part information but the AHS parts department kept sending the wrong part. Appliance company was basically telling AHS the part no longer exists. Meanwhile, me and my family of 6 have been living out of a small apartment refrigerator we had to purchase. I talked to AHS reps multiple time and was promised call backs 3 separate times...each time there was no call back as promised. Then problem was elevated and a 'higher' level agent called me and left a voicemail on a Friday. Said she would call me on Monday...which did not happen either. Please, don't make promises you can't keep. Now, we finally have a cash option to replace our refrigerator but have to wait up to 21 days for the check to arrive. The fridge options AHS proposed in their email were NOT available in my zip code. We found the least expensive and best replacement option at Home Depot...so now we wait for a check.

4 years ago

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Verified Customer

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Suzanne Brewer Monroe, MI

It's the people. Anyone can fix something, but Jim went above and beyond by explaining what he was doing and why. He told us how the furnace worked, what to look for that would signify trouble, and on and on. He was warm and friendly and funny. I felt comfortable with him

4 years ago

Reply from American Home Shield

Hi Suzanne. We are so excited to hear how well your service experience was with Jim. We want you to know you can always count on AHS to be there for you when needed. We can't wait to provide you with another great repair experience in the future as well.

Nov. 16th, 2021

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Verified Customer

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Paula L. Eaton, MD. Kansas City, MO

My dryer stopped heating. AHS arranged for a service contractor, who quickly determined that the repair costs exceeded what was allowed. He recommended a new dryer, and within hours AHS had contacted me with replacement options. The new dryer has been installed, and I'm very happy with all aspects of this experience with AHS.

4 years ago

Reply from American Home Shield

Hi Paula. Thank you for letting us know about the recent experience with your dryer. We work really hard to provide service you can count on and we are so happy that your dryer was replaced and your service needs were taken care of. Thank you for trusting AHS.

Nov. 16th, 2021

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Verified Customer

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Ms. Lawson Atlanta, GA

At times it takes a little longer to receive parts. Next I do not like the hold time when wanting to speak with a live person on the phone. Finally I have had to wait for months for them to fix or replace a hot water tank. They replaced most of all the broken parts on the water tank which took months until they couldn't find a part after that they finally replaced it. I felt that after they paid for all the parts and paid for the time they probably could have bought about 2 hot water tanks and I would have had hot water for those 2 months.

4 years ago

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Verified Customer

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Suzanne Lane Dixon, CA

I haven't called for an actual repair yet. Not sure what to expect. Technician was nice guy and said everything looked ok. No repairs were made and filters weren't dirty. But he said something could go wrong at anytime so I guess there is no such thing as "preventative maintenance" I have a different kind of filter that is electro magnetic he had not seen before. But I guess all was good.

4 years ago

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Verified Customer

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D Browder Calumet City, IL

This was my first time using Home Shield and it was a very good first time experience. It was easy to request service and I was contacted by professionals fairly quickly and scheduling service worked very well with my schedule.

4 years ago

Reply from American Home Shield

HI D,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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Donna Bierd Keller, TX

I like that I have a company that I can go to when I have a repair. But, you do not get a #1 rated company to come out to repair your problem. Second they never have the necessary parts available to fix your problem and then it takes days or weeks to fix your problem. When you're dealing with a refrigerator or washing machine that is really bad because this something you need to use every day.

4 years ago

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Verified Customer

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Harold Barker Copperas Cove, TX

Being the First Time Using my American Home Shield I was Really Impressed how easy it was to get a job order done. The Contractor who American Home Shield sent to get the job was OUTSTANDING and took no time at all to fix the problem.

4 years ago

Reply from American Home Shield

Hi Harold,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 9th, 2021

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Verified Customer

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V.Brown Hopkinsville, KY

Always able to get things repaired or fixed. And if the repair is needed again, there is never an issue of coming back out to get the job completed.. I've been with AHS for nearly all 10 years and I will recommend this company to anyone looking for a quality home warranty program..

4 years ago

Reply from American Home Shield

Hi V,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 9th, 2021

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Verified Customer

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Brigitte Chadwick Snellville, GA

My refrigerator has been not working right since July 15th. AHS has sent 3 different companies out trying to get it working. That last tech that came out was this month October. The refrigerator side was not staying cold it was hot, I lost all my food 3 different times. After the last tech came out and worked on it this month even the freezer side is not working. So I have been without a refrigerator since July 15th. And it's now late October. After the last tech that came out 3 times he said the refrigerator can Not be repaired. Now, I have been waiting on AHS to call me about getting another refrigerator.

4 years ago

Reply from American Home Shield

Good afternoon Brigitte,
Thank you for bringing the refrigerator issue to our attention. I would be glad to speak with you to reach a resolution for the refrigerator issues that have been ongoing.

Nov. 4th, 2021

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Verified Customer

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Nathan Safford Union Springs, AL

My first contract was for nine years was great but the last 5 months of that contract was horrible. My cook top went out and the contractor recommended a replacement this was May 2021 and just recently AHS approved an amount to purchase a cooktop. The original amount wasnt enough because of the shortages and todays mark up with the marked but i was a loyal customer without a cook top with no foreseeable way of getting another until Oct 2021 . On my new contract 589660638 was denied service on Oct 7 2021 for the repairs on my AC. The customer service representative for AHS said that the contractors note read that this was a prior issue. i have a copy of the contractors notes and there is nothing that saids this was prior issue. My new contract was effective Oct 5,2021. I paid out of pocket $ 1, 940 for the repairs of my AC, Meyers Comfort Specialist. I have request reimbursements of the whole sale price or what AHS would have paid for the repairs. I have been denied any type of compromise. I am understanding that my AC system should have been repaired according to my contract. Please look into this matter .

4 years ago

Reply from American Home Shield

Hi Nathan,
I hate to hear about your most recent service request to have the AC system repaired along with the noncovered cost associated. I would be glad to speak with you to discuss your experience.

Nov. 3rd, 2021

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Verified Customer

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Therese N Flores Bothell, WA

I entered a service request on-line and they handled everything! Almost felt like, "really??!! This is too easy. Although with supply chain issues, I did have to wait several weeks for a new heat pump which was covered entirely except for uncovered services. I was very pleased to say the least.

4 years ago

Reply from American Home Shield

Hi Therese. Thank you for your feedback. We are really happy to know that you were pleased with your repair experience. We can't wait to provide you with an even better experience in the future.

Nov. 1st, 2021

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Verified Customer

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Patricia Stafford Mont Belvieu, TX

My. Refrigerator went out and I chose replacement . It was going to cost more to fix and take longer, so i went to Lowes, bought a new one, it was a delivered the next sand thenAmerican Home Shield sent mr a check for their part.

4 years ago

Reply from American Home Shield

Hi Patricia. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 1st, 2021

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Verified Customer

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Christina Nunez Phoenix, AZ

AHS is the BEST home warranty company out there. We have had them for our home for years and they are always very responsive and professional. We had a different home warranty for our second home (cabin) and were very disappointed with their service, So we changed and added AHS to our cabin.

4 years ago

Reply from American Home Shield

Hi Christina,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 1st, 2021

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Verified Customer

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Judy Lanier Waco, TX

I like them; however, I feel they could improve to benefit their clients by letting a service call be applied towards installation of a product and include that in the Cash Out option. Let me explain, my microwave stopped working. I advise AHW, they contact their choice of technician for job. I pay $100 per my agreement. The tech comes out and is at my home of maybe 5-10 minutes to verify microwave is broke. I then ask him the probable cost of repair. He states $300 -$400. I then state I can buy a new mi rotate that will match my other appliances (I just moved into this house). He agreed but said AHW will choose to repair instead. I told him I will call AHW to check out my options. I did and they offered me a cash out instead and I could choose from their stock of comparable microwaves. Ok, so I review their choies and what they offered that I could replace my microwave for no charge plus include installation were not comparable to the one I had, meaning, they did not have the same features and were inferior to the one that I had. When I looked at one that was actually comparable it would cost me an additional $100 over and above for the same item I could purchase at Lowes that had a sale (which consists of $10 or $20 less of their retail cost to me.) So I opted to purchase the microwave there instead thinking I would be saving money since I thought they would install the microwave I picked especially since I paid $100 for a tech to determine my old one was not working, his time there being 5-10 minutes total and all he did is try to heat a cup of water in my broken microwave! However, their cash out was $259 and no installation for a microwave that was not comparable to the one I had? I understandthat my pld microwave was several years old, but I thought that to replace and install my new one, which I had to do the research on that cost less than the same one they had for at least for $100.00 more? The least they could have done was to ask the tech to install and apply the $100 I paid them for 5-10 minutes of their time. Instead they give $259 and no install, plus they get my premiums to have their service. They came out smelling like a rose in this deal!!

4 years ago

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Verified Customer

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Tamara Del Angel Cruz Corpus Christi, TX

My experiences with American Home Shield have been painless and easy. No issues with them. They have been there for me and have been servicing me very well. They are truly a reputable company to work with. They are for the customers and always and willing to help me eagerly! I give them more than 5 stars if I could.

4 years ago

Reply from American Home Shield

Hi Tamara,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Nov. 2nd, 2021

American Home Shield Reviews