American Home Shield: Read 34,902 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Denise Hoffstead Orlando, FL

I love AHS, but my last experience was not the best in the beginning, because of the company they had the contract with. I asked for the companies master tech, they sent him out & he is amazing, he actually cared to solve to problem & I appreciate that. So AHS is actually redeeming my confidence back into their company. I will continue to do business with them in the future.

4 years ago

check_circle

Verified Customer

star star star star star

Phamela T Mnyandu Peachtree City, GA

I have definitely been very pleased with American home shield I've been with them from many years over 5 anyways but I've been with him quite some time and they've never failed me yet I have had several appliances Go out and could not be fixed and they have replaced that

4 years ago

Reply from American Home Shield

Hi Pamela. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received. Thank you for choosing AHS. We look forward to taking care of your next repair need.

Mar. 11th, 2022

check_circle

Verified Customer

star star star star star

Christopher Harkins Ballwin, MO

Good customer service. Jessica understood our problem and knew when it had to be escalated. When the problem was escalated, good things began to happen. We are still without a dryer but that is not an AHS issue. The new contractor had to order parts.

4 years ago

Reply from American Home Shield

Hi Christopher. Thank you for your feedback. We are very happy to hear that you have been happy with the service you are receiving. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

AK Clarkson Prescott, AZ

AHS takes all the stress off of an already situation. They are easy to schedule a service call for repair - promptly. My repair work was completed the very next day by an on time, courteous and knowledgeable service tech.

4 years ago

Reply from American Home Shield

Hi AK, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Rae Couzens Frisco, TX

I’m so glad I sign up with AHS. They are so easy to work with. They are very quick to respond to my questions and needs. They work with very competent and helpful companies, companies that fit into all your needs. Thank you AHS.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rae. We are so happy to read about your experience. We want you to know you can count on AHS when you need us. Thank you for trusting American Home Shield as your warranty company.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Sharon Olivito Downey, CA

Once again they were able to repair my appliance. I am a retired senior on a limited income, so having a policy with AHS protects me with only a service charge at the time of repair. For the last two years they have sent very professional and qualified technicians

4 years ago

Reply from American Home Shield

Hi Sharon. We appreciate your time in reviewing your service experience. We want our members to know they can trust in the coverage we provide. Thank you for trusting AHS.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Patricia Webber-Smith Oroville, CA

The repairman was not only punctual calling me ahead of time. He also was professional fixed my dishwasher quickly and was very polite and asking me if I had any questions and cleaned up behind himself. I will always recommend Home Shield for this reason alone.

4 years ago

Reply from American Home Shield

Hi Patricia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Charles F White Owings, MD

The first ticket I opened was did not have the correct information. The first HVAC company couldn't make the repairs. The temperature dropped and the ticket was not considered an expedite. A second HVAC company was dispatched and diagnosed the problem and was resolved satisfactory. AHS did a good job with the majority of this issue with the exception of time it took to resolve considering the temperature.

4 years ago

check_circle

Verified Customer

star star star star star

Denise Knox Camden-Wyoming, DE

The repair companies sent by AHS provided positive experiences. Given the times were are in, both were quick and efficient, professional and got back to AHS quickly so resources were available to us to proceed in replacement of said appliance.

4 years ago

Reply from American Home Shield

Hi Denise, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Carolyn Jansons Pinellas Park, FL

So far I have made two claims. One fixed my air conditioner and the other checked for a problem with the toilets. Both were friendly and courteous. The repair to the air conditioner would have been expensive without the home warranty so it has already paid for itself!

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank you for letting us know about your experiences. We are so happy that you are finding the value in your home warranty coverage. We can't wait to take care of next home warranty repair.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rob Robertson Washington, DC

There are always hidden charges and they don't do the ENTIRE JOB. For example, when they have to replace an entire appliance. Their replacement does not include hauling away the OLD appliance nor can you add that to the order and actually pay for it. So it is an inconvenience to arrange for yet another person to come carry it away. Similarly, washer died so had to buy a matching dryer and it required a stack kit installation. AHS would not even get paid to stack the dryer on the washer and the other vendor who delivered the dryer wouldn't stack it on the washer. I don't have the equipment / strength to pick up a dryer. So yet another order had to placed to get the washer / dryer back to the way they were. That was, again, annoying, and unsatisfactory performance.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Gonzales Rowlett, TX

I like the ease in requesting service and the online texting feature when I need help creating my service request or have questions. The company's that have provided services have been professional and know their "stuff". Overall very pleased with every aspect of your service contract.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mary. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star

Pheopatric Boone Hesperia, CA

I have had American Home Shield for over 9 years. When ever I contact them for a request, they have always scheduled me right away. All of the home repair companies working with American Home Shield have been great and service has been wonderful.

4 years ago

Reply from American Home Shield

Hi Pheopatric. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Mar. 9th, 2022

check_circle

Verified Customer

star star star star star

Zadkiel Lukauskas San Antonio, TX

American Home Shield comes thru with flying colors anytime I need anything from a leaking water heater to a stopped up toilet. They give me piece of mind that if something in my home needs to be fixed it will get done for a reasonable price and in a timely manner.

4 years ago

Reply from American Home Shield

Hi Zadkiel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Mar. 8th, 2022

check_circle

Verified Customer

star star star star star

Hakim Coatesville, PA

I had another company I use to service my HVAC. I had problems with my heat pump. They told me nothing could be done at this time a d it had to be replaced. Luckily I had a backup propane system. The heat pump does need to be replaced but it still worked. Home Shield sent out there HVAC people a d they fixed the problem. I am extremely happy.

4 years ago

Reply from American Home Shield

Hi Hakim. It is so wonderful to hear about your experience. Thank you for letting us know the problem with your heat pump was resolved to your satisfaction. We can't wait to provide you with a great experience for your next repair need as well.

Mar. 3rd, 2022

check_circle

Verified Customer

star star star star star

Carnita Edwards Chicago, IL

Around the house you may need major things fixed around the house and American Home Shield the company fore job. I have needed a few things fixed maybe even fully replaced and they did just that. Replaced my furnace and just recently my washing machine both brand new so for that I am very grateful to have them. Thank American Home Shield

4 years ago

Reply from American Home Shield

Hi Carnita. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Mar. 3rd, 2022

check_circle

Verified Customer

star star star star star

barbara sago Middleburg, FL

my tech was very professional and courteous as was promised by AHS . I called AHS they got me a tech in a matter of less than a day. my job was done very quickly , plus clean up . each time I have used them I have been left very satisfied .

4 years ago

Reply from American Home Shield

Hi Barbara. It is our goal to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle and worry out of your home repair needs.

Mar. 3rd, 2022

check_circle

Verified Customer

star star star star star

Dayna Szilagyi Tucson, AZ

They're professional. The online site is best to use because it is easy and fast. Scheduling is a snap! They send knowledgeable and friendly professionals to resolve your household appliance repair needs. They are prompt in replacing items that are not repairable with new ones.

4 years ago

Reply from American Home Shield

Hi Dayna. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Karen DeMay Vail, AZ

I don't have time to research contractors when something goes wrong at my house. I'm also not educated enough to know how to diagnose or fix the things that go wrong. I love having a 'go-to' in AHS. They absorb the stress that I would otherwise feel.

4 years ago

Reply from American Home Shield

Hi Karen. Thank you for taking time to write a review. We understand how important it is to provide you with service you can rely on. Thank you for trusting AHS. We look forward to working with you again and taking care of your home repair needs.

Mar. 7th, 2022

check_circle

Verified Customer

star star star star star

Susan Douglas Georgetown, TX

I had a big house flood due to a water heater failure. American Home Shield responded immediately. Their representative kept me on the line as she called companies in our area to get one out to deal quickly. The company that came was excellent. I was very impressed with the great service.

4 years ago

Reply from American Home Shield

Good morning Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 4th, 2022

check_circle

Verified Customer

star star star star star

Katherine Kea San Antonio, TX

The price is right for the amount of items they cover. I've used them several times for big items washer, dryer and furnace. All of these would have cost a fortune. The vendors that American Home Shield uses are dependable and knowledgeable.

4 years ago

Reply from American Home Shield

Hi Katherine. Thank you for your positive feedback. It is so great to know you are finding the value in your home warranty coverage. We look forward to taking care of your next repair need. Thank you for trusting AHS.

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star star

Willie A. Perkins Houston, TX

My experience has been good; i had some issues. However when these issues were addressed they were resolved. Now your over seas personnel are obviously reading from a script, Not realizing what they are saying and what they are hearing....

4 years ago

Reply from American Home Shield

Hi Willie. Thank you for taking time to let us know about your experience. We appreciate your patience while waiting to have certain issues resolved. We look forward to being able to provide you with a better experience in the future.

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star star

Jane C Wootton San Antonio, TX

I have had AMS about 35 years I am so satisfied I recommend it to Family Friends. Yesterday I was at large appliance picking out dishwasher paid by AMS a couple were purchasing dishwasher that had failed , they asked about AHS. When they saw I paid nothing (almost $700) I feel sure they will call AHS

4 years ago

Reply from American Home Shield

Hi Jane. Thank you so much for letting us know how satisfied you have been with your warranty coverage. It is our goal to provide you with service you can count on. We are so happy to know this has been your experience.

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Wanda T Eikenbary Waupaca, WI

In the early years of having this service, I was much happier with the responses I got. I find it VERY frustrating that the only party I can talk with is clearly a contract customer service worker who has very little knowledge of the area where I live. Every time I have called in, within the last year, I have spoken with someone who has a foreign accent that is difficult to understand. This makes the process of resolving my concerns significantly harder. I wish I could get a number for the HOME office, wherever that is, so I could speak with someone who actually works directly for company whose services I have been paying for for over 15 years.

4 years ago

check_circle

Verified Customer

star star star star star

Kim Bolinger Springdale, AR

Our heat pump on our furnace and air went out. We were only out the service charge. Such a peace of mind for us. We have an older home and not a lot in savings. I know the monthly cost of the insurance, but is such a peace of mind to have on major appliances and heating and air.

4 years ago

Reply from American Home Shield

Hi Kim,

I am pleased to hear about the excellent service you have received. I hope you continue to enjoy American Home Shield and the coverage we provide!

Feb. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Alex San Marcos, CA

Our hot water heater started to leak and AHS sent a contractor to replace it. It appears the AHS uses the lowest price contractors for the work. The contractor charged me over $1000 above and beyond what AHS paid for the hot water heater for “code upgrades”. As an example the contractor charged $300+ for a required gasoline particle trap which consisted of $5 Worth of parts if purchased at Home Depot and installed in 15 minutes. It appears that AHS pays the contractor so little for labor that the contractor make’s up the difference by over charging for required code updates. I was also charged for parts that were re-used from the old water heater and not new

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Alex. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy to know that you are finding the value in the coverage we offer.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Steve Dracut, MA

Well I was skeptical at first ,but when my furnace died I called AHS right away and from the initial phone call everything went according to the plan , Started the claim -had a tech out the next day and had it fixed in 2days ,Oh it was the coldest day in New England too . I am glad that I choose them

4 years ago

Reply from American Home Shield

Hi Steve. Thank you for taking time to let us know about your experience. We are so happy to hear the issue with your furnace was resolved to your satisfaction. We are so happy you chose to be a valued member of American Home Shield.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

VenkateswaraRao Konakanchi Spring, TX

Over all customer service is good. But the information update require update if you call on Monday Tuesday wednesday. What happened on Monday cannot understand on wedenday. They have to update clear information for each call.

4 years ago

Reply from American Home Shield

Hi VenkateswaraRao. Thank you for taking time to write a review. We are sorry to hear that you did not receive the information you needed when calling in. We are always working to improve the quality of service we offer. We hope to provide you with a much better experience in the future.

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Lisa Santiago Bethel Island, CA

I was surprised that I began the 2022 year with a gas leak that caused my propane company to red tag three appliances in my house they were unable to determine which appliance was actually leaking. AHS has sent many contractors but I am now on my 3rd week waiting for heat and hot water in my house. It is very cold and I would expect that this company would see urgency to rule out the appliances that were not actually leaking and fix the one that is. I have a difficult time speaking with a live person. This was not my experience 6 years ago when I had this service. I only had one appliance needing repair andd it was done within the week on the service call. I am not sure I am entirely happy to have started this service again.

4 years ago

check_circle

Verified Customer

star star star star star

Lori Costley-Diehl Indio, CA

And December 30 my hot water heater went on the fritz. I called and spoke to someone within 20 minutes. They then gave me the company that I asked for and although it was the holiday I did have the hot water heater fixed by that Monday. I have been with American home shield for years, and they've always come through for me

4 years ago

Reply from American Home Shield

Good afternoon Lori,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jan. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Norma Priscilla Chavez Austin, TX

I have been an AHS member for many years and utilized their contractors numerous times. My biggest problem is the service fee of $75. Everytime I have a service call, I am charged twice for the service fee. This must be fixed. For the most part contractors are competent, however I did have an experience of a very incompetent plumber. He was not a plumber. Send the pro's out first please.

4 years ago

check_circle

Verified Customer

star star star star star_border

Victor A. Donayre Norcross, GA

I have a older house, and I experienced many water leaks, and HSA always was able to assist me. Sometimes, the companies that were contacted to check or fix my house issues weren't able to go sooner. Also, I pay for appliances coverage. One time, my LG washer quit working and after calling HSA, they sent a company that later on told me HSA didn't approve the repair.. To me, I doesn't make sense why I should pay for a service that HSA won't provide.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Kristi James Modesto, CA

I'm writing to share my recent experience with a service call. My washer was leaking so I submitted a service request. The repair company came out on Oct 8th. He was unable to recreate the error and told me to call back when it occurred again. On November 13th the washer began leaking again. I phoned to have the appliance looked at and was informed it was outside the recall window. It is ridiculous that I am unable to have a recall completed for the same appliance, same issue 35 days after a repair person was unable to fix the issue. This is especially frustrating considering I have been out of town for many of the last four weeks and not using themachine. I hope you will reconsider your policy related to same appliance, same issue. Particularly when the repair person does nothing to address the issue.

4 years ago

check_circle

Verified Customer

star star star star star

Tina Patterson Melbourne, FL

I have had to call them on 3 different occasions in the last two years and they were so easy to deal with every time! I would recommend them to anyone. I have referred three family members to them. Ver happy with my service.

4 years ago

Reply from American Home Shield

Hi Tina,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Elaine Mills Las Vegas, NV

American Home Shield has not failed me yet! I have lived in a 10 year old wonderful house, but have been plagued with electrical and plumbing issues, as well as a broken garage door, appliance problems and lost a hot water heater! I feel blessed to have the peace of mind that they will do what they say they will.

4 years ago

Reply from American Home Shield

Hi Elaine,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Carole Taylor Lufkin, TX

I have had a contract with AHS for nine years. Service had always been excellent until my claim for a gas furnace filed in November 2021. I have talked with your service reps. It took until mid-December to get my furnace replaced. It was a frustrating experience . The techncian could not get a furnace. You can review the records. Even though this was not good overall AHS has been very responsive in the past.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Damon Powell Coraopolis, PA

I just recently in the last two months had a claim in for a nonworking shower. The tech came out and couldn't resolve the issue. They diagnosed it incorrectly and gave false information they got my claim denied. Second tech came out could not get the shower apart and again gave incorrect diagnosis. So it got my claim denied again so for two months I've been on the phone talking to 10 different customer care people they keep saying they're escalating it up the ladder and I never get a response. I am totally dissatisfied with the service that I have gotten and I am extremely fed up with making the calls daily talking to customer service reps from their home and not getting any positive responses. Follow up has been horrible.

4 years ago

check_circle

Verified Customer

star star star star star

Malinda Meeks Dover, DE

Everyone was efficient and professional. Every employee I have spoken to has been helpful and guided me to get the assistance I needed. The professionals that came to my home for the services I requested were also very professional and the scheduling for service was very prompt.

4 years ago

Reply from American Home Shield

Hello Malinda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 31st, 2021

check_circle

Verified Customer

star star star star star_border

Alissa May Ten Mile, TN

I sent in a repair for my refrigerator on 11/16 the parts for were not able to be found so I received an email 12/10 saying we were getting a new refrigerator and I would receive an email with options within 48 hours now it has been 2 weeks I have called and got the run around with no answers.. plus another experience with our heat and air unit as well

4 years ago

check_circle

Verified Customer

star star star star star

Maria Tucson, AZ

I haven't had a problem they've repaired n replace a few items 4 us if it wasn't repairable they replaced the appliance's ty AHS have A Very Blessed Wonderful Beautiful Happy Holiday's ty 4 ur Professional Courteous Customer Service's

4 years ago

Reply from American Home Shield

Hi Maria. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. We look forward to providing you with great experiences for many more years to come.

Dec. 31st, 2021

check_circle

Verified Customer

star star star star_border star_border

Jennifer Springville, UT

Our freezer on our fridge stopped working on May 2, 2021. Tech after tech came out and could not pinpoint the issue. Instead of just replacing the fridge AHS just kept trouble shooting it. 8 months later we still do not have a working fridge and have just decided to take the $1600 cash value (AHS assigned value) for our fridge that cost over $3500. Not happy, they clearly do not stand behind their replacement guarantee but they are more than happy to keep collecting my monthly payment. I have asked numerous times for a supervisor to call me to discuss going 8 months without what I call an essential appliance but never once did I get a phone call. Once we receive our $1600 check I will most likely be looking for a new home warranty company.

4 years ago

check_circle

Verified Customer

star star star star star_border

Mike Reno, NV

As with any business, your experience is directly related to who you deal with. At first, their representative ignore my concerns and problems with their service technician. I was so mad that I called back to cancel my policy with AHS. The person who took that call was sympathetic to me not having heat in my home and scheduled a different company to look at my furnace. That second technician was excellent. So, in the end AHS redeemed themselves. But the reason they don't get a 5 star from me is because I shouldn't have had to go to that extent to get help.

4 years ago

Reply from American Home Shield

Hi Mike. Thank you so much for providing feedback of your service experience. We are very happy to know you reached someone who was able to work with you and resolve the issue. We look forward to providing you with a better experience in the future.

Dec. 22nd, 2021

check_circle

Verified Customer

star star star star star

Kathy Fields Richmond, TX

The tech took care of my problem. He was friendly, knowledgeable and professional. He was easy to talk too and to understand. he explained what the problem was and what needed to be done to correct it. I was very pleased with the service.

4 years ago

Reply from American Home Shield

Hi Kathy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Linda Erichsen Greenville, UT

The copay is 100$. My daughters plan is 60$. I didn't know that there was a home warranty plan that didn't cover basic appliances. My first claim was after 90 days and that is when I discovered that appliances weren't included unless upgraded (it was part of a home purchase, so I didn't select it). After 90 days, you cannot upgrade the plan. Also, a claim I put in for electrical wasn't covered (a secondary structure), and they wouldn't apply 100$ copay to a separate electrical problem, said it would be a different claim and a new 100$ copay would be required and the copay for the claim not covered, is non-refundable. When it's time to renew, I will be going with my daughter's company,Landmark Home Warranty

4 years ago

check_circle

Verified Customer

star star star star star

Charles Crawford

Very quick response and work with professional companies with knowledgeable technicians

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Charles,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star_border

Beth Prosper, TX

It's been good until recently. I had an electrical problem that took about four days without hearing from them contacted you folks two different times finally after your not be able to contact them yours given to another electrician. The electrician did come out and work on our problem. Our problem is back and now I'm trying to wait another week to get our problem fixed.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Susan Morrissey Chicago, IL

I was assigned a subpar electrician. I read reviews online about the company and over all this company had a very low rating and it wasn't just one customers review - it was all of them. One reviewer even called them a scam company that is contracted as a home warranty service provider. When I asked the rep to re-assign my request to a different company she said that it was the only electrician in my area. I live in Chicago - not a suburb but the city of Chicago. You are telling me that AHS only contracts with 1 electrician for the entire city of Chicago is outright lying. When I tolder her that I had a hard time believing that AHS only has 1 electrician for Chicago she reluctantly re-assigned my request to another company - which ironically- I had earlier in the summer and they were wonderful! The rep then told me that this would be the one and only time that AHS would change my service provider request. What customer service! I can't believe the amount of $ I pay on this home warranty every single month when I don't often have problems. Money In AHS' pocket and then I am treated like someone did me a favor? Awful!

4 years ago

check_circle

Verified Customer

star star star star star

Valerie Felder Commerce Township, MI

Your service is so far excellent. Timely responses when I call for service and when there is an issue, it is resolved in an efficient matter. You set the bar high for other warranty companies. I had very poor service with the Warranty company I just got rid of.

4 years ago

Reply from American Home Shield

Hi Valerie. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. Thank you for choosing AHS.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Kenneth Hollands Richardson, TX

The response time regarding my problem was very quick and I was scheduled for an appointment within a short period of time. The technician who came to home replaced the worn out garbage disposal in literally a matter of minutes. I received excellent service all around.

4 years ago

Reply from American Home Shield

Hi Kenneth. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair need as well.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Gwendolyn Washington Grambling, LA

My washing machine stopped working and I called AHS. They were prompt in getting a repairman out. When the washer couldn't be repaired they quickly made an offer to replace the machine with a new one. I am very pleased with the new washer and the service given by AHS

4 years ago

Reply from American Home Shield

Hi Gwendolyn. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage and service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 8th, 2021

American Home Shield Reviews