American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Rosalind Sahlu Tucker, GA

American Home Shield was able to schedule my appointments in a very timely manner and service completed within a few days. The customer service representative was very professional. This is my 6years using their services, would definitely recommend.

3 years ago

Reply from American Home Shield

Hi Rosalind, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Verified Customer

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Kelin Brown Clearlake, CA

When you sign up for a service and they deliver, that always a good thing. I gave this company a good rating based on the re-key service that is free when you purchase a home, it's a very nice little perk. We'll see how they perform if something big comes up.

3 years ago

Reply from American Home Shield

Hi Kelin, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Matt Gilbert, AZ

Excellent service call. My air conditioners both went out at the same time causing me to be without air conditioning in arizona in 105 degree weather. I called American Home service and I had an appointment set up instantly with an a/c company that fixed my problem in under an hour. The entire process was very satisfying!

3 years ago

Reply from American Home Shield

Hi Matt, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Ivana Cvetkovic Tulsa, OK

They sent us really really bad plumbing company. Luckily, based on the reviews, we disputed the diagnostic of the plumbers and asked AHS to send us different plumbers. Sure enough, the diagnosed the problem differently and solved it quickly-saving us and AHS time and money. Point is, AHS should not be working with the service providers that have bad reputation and reviews.

3 years ago

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Verified Customer

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Isaias Magana San Jacinto, CA

first electrician that was sent out did not want to look into why we had a serious electrical problem instead he stated that for 350.00 he would go underneath the house to find out why we had electrical problem i refused and checked with AHS they send out another electriction he found out the problem right away in kitchen negative wiring was wrong . the first electrician wanted to make unnessasary money from me!! The first plummer that was sent out to check my water heater looked at it for one min. and left.!

3 years ago

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Verified Customer

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Bernard robinson Wilmington, NC

It did not take long for them to reach out to me for an appointment and they came at the time of the appointment. Very friendly and helpful and handled my problem the same day and explained what the problem was and how to avoid it to happen again

3 years ago

Reply from American Home Shield

Hi Bernard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Susan Perlow Arlington, TX

I've had American Home Shield on every home I've ever owned. They are always quick to respond and send the best qualified repairmen to help. When appliances cannot economically repaired, then give me a choice to either replace it or accept a cash payment towards my purchase of a new appliance. I would not own a home with AHS!

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Verified Customer

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Kay Ross Gonzales, LA

They continued to work with me with getting my a/c running. Very helpful with reminders as to who was assigned and letting me know what day and time to expect repair service. Representatives are always polite and very helpful.

3 years ago

Reply from American Home Shield

Hi Kay, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Pam Nix Dawsonville, GA

Customer service is wonderful however what the policy covers, such as plumbing basically only includes unstoppable a stoppage, however the toilet has to be removed to snake the system but the customer is responsible for removing and replacing the toilet to the tune of about $350. So in reality, it costs you $450 to unstoppable your plumbing. If it is faulty, it does not cover any repair. If they have to cut into your wall to reach plumbing, you are responsible dor the sheetrock repair. Not always worth it.

3 years ago

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Verified Customer

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Steve Crisler Houston, TX

We have used AHS several times for tune-ups and repairs. The reservation process seems fairly easy and the vendors have been good so far. What we don't get is the underlying information about what AHS pays for a service if anything and how much I'm saving by using this service. Example: We had a toilet replaced and wanted to upgrade the toilet from the AHS approved. The vendor couldn't explain the amount AHS would pay towards the item vs our upcharge. It should be clearer what savings we get from paying a monthly fee.

3 years ago

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Verified Customer

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Erika Dallas, TX

Use contractors who are not upfront about how they will move forward with the job. One company left me a receipt detailing what needed to be ordered to come back and do the work. Then I find out through AHS the work won't be conducted. Another issue is AHS close out service requests without being knowledgeable if the service was actually completed. One company probably would've never returned to complete the work if I didn't monitor AHS. I went without a bathroom sink faucet for months"company came, saw the problem, and had to order the part. That took two week, when they came back it was the wrong part. They had to order another part. When I went to AHS the service request was listed as completed. If I would've never contacted AHS I am sure that company would've never come back to actually complete the work.

3 years ago

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Verified Customer

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Patricia Alexander Effort, PA

Having AHS has been a game changer for me as I'm single home owner and not good at fixing anything having AHS to call when things break down is a blessing. There always on time and the people that come to service your home is great. The best part is that if HD can't fix it they will replace it with great replacements.

3 years ago

Reply from American Home Shield

Hi Patricia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Verified Customer

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Jon Phoenix, AZ

Very easy to get repairs scheduled. The only reason it isn't a 5 is the amount of emails, phone calls and letters in the mail is excessive. I know I have them I don't need to be reminded every day with multiple emails and letters in the mail.

3 years ago

Reply from American Home Shield

Hi Jon, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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lurod Bakersfield, CA

A competent contractor was contacted for my insurance work. They tried to fix my AC but couldn't do it. So a new you it was needed. This was quickly completed too. I did have to pay about 3k for permits and fees and stuff but still satisfied

3 years ago

Reply from American Home Shield

Hi Lurod, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Verified Customer

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Charmaine Tavares Henderson, NV

They respond quickly to remedy whatever I needed attended to . They keep me informed as to which company, what day and what time. Excellent and dependable service. A real pleasure to work with them. I am extremely satisfied with their services and follow-up.

3 years ago

Reply from American Home Shield

Hi Charmaine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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Verified Customer

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Terry Maxwell Spring, TX

Service has been great! However, I only give four stars Because of the monthly charge. I've been a loyal subscriber for over 12 years. But evidently that does not mean anything to American home shield warranty. Since every year for the last five years they go up on the monthly price. I am at almost double of the monthly charge than when I originally joined. There are plenty other providers out there that I'm considering that will get me back to my original monthly charge.

3 years ago

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Verified Customer

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Brooke Miller Crown Point, IN

The scheduling at American Home Shield was very helpful and the contractors that performed the services were excellent. However, I had an issue with my water heater that American Home Shield would not cover. AHS claimed it was not covered because the issue was pre-existing. However, I just purchased this home with the home warranty included and this "pre-existing" condition was not disclosed in any of my purchase documents. Therefore I would expect issues that arise to be covered by the warranty.

3 years ago

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Verified Customer

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Arijana Harris Amissville, VA

Really no value for money. They hardly have any vendors to choose from and when they finally do find them - they are not exactly the best ones and they also do not come from the local area so that affects their efficiency, availability, etc. When they use vendors like Sears (because there is nobody else!) - it took almost three months to get a part and AHS would not even try to use another vendor to expedite the service call. In chats with local vendors we found out that it's not worth to them to sign up with AHS! That was a bit of a wake up call. Anyway, this call I made regarding our shower faucets - it turns out - shame on ME! My complaint 'for job not done/problem not resolved' - was acknowledged and I was given both a half fee refund (yay?!) and a tiny lecture about regarding the 'paragraph .blah, blah, blah of the contract' where it apparently states that they don't take care of THOSE plumbing problems!!!! What's the point of having this 'warranty'?!? We pay $89 a month only to be told to go look for someone else - and pay them as well! The call on system is set up that you can't explain Other problem (can't type up what you are calling about!) - so that's a first step that's wrong! If you can't send people to fix our problems- then there should be a way to tell us (sorry, remind us?!) that that particular problem is not in 'paragraph blah, blah, blah ,) and then you don't charge us - and we call outside people or as usual, we teach ourselves on YouTube and fix it ourselves! The only thing that's nice are those over-polite customer service people that sound like they are in another country and they try to oblige and they seem so eager to get those Fives after the call. They try to do their job, but sometimes you feel that their hands are also tied. Enough. Thank you for listening and for your time.

3 years ago

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Verified Customer

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Tamira Henry North Las Vegas, NV

They are an okay company. They're not awful, they're not amazing .they're okay. Some of the companies have been lovely. I've had three different companies come out for my dishwasher. This last time, may have fixed it, but now it's leaking! With my pool filter-it was being replaced, I picked one out but the pool person, who was a bit rude, told me "no, we'll use what they want ". It's My Home why does someone else get to dictate what I can and can't do? Then when you call to speak with someone, you are ALWAYS speaking with someone out-of-country. WHY?! When so many, State-Side, would love an at-home job?! You want to 'insure' American homes, not employ American workers? This company okay: not awful and not amazing.

3 years ago

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Verified Customer

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Wallace Rolling Meadows, IL

It was a long process to get our furnace replaced. I had to wait an additional 2 days before someone was able to come out because they sent a company that did not specialize in our Bryant furnace. This was even after I specifically told them I needed a company who does work on those furnaces because this issue happened in the past. After the initial service request and a review to approve the replacement of our furnace it, it took almost a week to get it replaced. There was no urgency despite me telling them we have an infant in the home but since it wasn't below freezing, it didn't seem like they were in a rush to help replace our furnace than the standard time they told me.

3 years ago

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Verified Customer

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NORA SMITH Cornville, AZ

When I called for my repair, even though it was in the evening, they were able to accommodate with a next-day appointment and the repairman was very knowledgeable and knew what the problem was right away, even having the part to replace in his truck.

3 years ago

Reply from American Home Shield

Hi Nora, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Annette Boroff Oklahoma City, OK

We have been using and for several years and I like their communication style. we will continue to use them and recommend them to others. Great service. Every time I call the customer service reps take time to make sure all concerns are taken care of.

3 years ago

Reply from American Home Shield

Hi Annette, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Meghan Savoy Brighton, CO

Service claims are easy to file and easy to check the status of and follow up on. They partner with many local companies to get the work done. As a first time homeowner there are many services that we were unaware of for routine maintenance that pop up as suggested and covered services in monthly and quarterly mailers and updates.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback about your experience with us.

May. 25th, 2022

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Verified Customer

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Victor M. Huber Benton, AR

Technician came to residence, evaluated situation, and ordered parts. In the process of repair, he discovered another issue, ordered the parts and completed the task in a very timely manner. I am very pleased with American Home Shield.

3 years ago

Reply from American Home Shield

Hi Victor, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Shelley Ruiz Mesquite, TX

I have requested service 2 times and both times the service was very fast, the technicians are professional. They came in and assessed the issue, the repairs are done in a timely manner. They are very easy to communicate with, submitting a claim is very easy.

3 years ago

Reply from American Home Shield

Hi Shelley, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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George Schimmek Knoxville, TN

In 2019 I had Choice Home Warranty. and my water heater began leaking the following year. They would not cover it as they only cover the mechanics of the system. I dropped them that day and went with AHS. Six years later and no issues.

3 years ago

Reply from American Home Shield

Hi George, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Verified Customer

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Isabel Owen Charlotte, NC

Usually good service except ehff we n I call in for an issue snd im told my problem isn't covered. I had to fight to get half my money back. How am I to know that a plumbing problem is related to tray under shower snd that's not covered? Unfair. You should return money if we make an honest mistake snd pay for help in something we believe to be covered.

3 years ago

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Verified Customer

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Lamar Brooks Nolanville, TX

A/C unit needed repair wanted 1400 dollars for Freon. Unit is 20 yrs old total repair was 1800 dollars. So instead of spending 1800 dollars on a 20 year old unit I bought a new unit. They only offered 1270 dollars for buy back. The offer was only the amount to fix the unit 1270 dollars. As long as I been with AHS and the A/C unit was 20 years old. I fill it should have been more because I replaced the hole unit. AHS benefit's the most. So I think that was unfair to do me that way. A loyal customer for years!!!!

3 years ago

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Verified Customer

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Bennie W Johnson Palmetto, GA

Had problems with Home shields the very first time that I used them. I had problems with my refrigerator I call HS they sent technician to look at the problem, tech. took a look at the frig. I was told that they no longer had the tools to fix the frig. But not to worry H. S. would take care of the situation, but when I heard from H. S. customer service I was told that they wouldn't replace the frig. because the tech told them that the frig. had been mistreated. That really sent my blood pressure up. I had paid them for about four years and had not use them for anything big but when I needed help they tried to give me the run around really put a bad taste in my mouth. I feel that I should not have had to get upset like that. They came through when I had to have a washing machine but I stayed on edge thinking that they would not replace it. This year the price has gone up again I can't Afford H. S. I'm on a fixed income .

3 years ago

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Verified Customer

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Jim McMillin Colfax, CA

Gives me peace of mind knowing that I have a blanket policy that is fast, friendly and efficient. Several times I have needed small and large appliance repairs. The subcontractors that respond are trustworthy and either fix what's wrong or recommend replacement. I have partnered with AHS for 5 years

3 years ago

Reply from American Home Shield

Hi Jim , Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide.

May. 17th, 2022

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Verified Customer

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Angie Edgar Jefferson, GA

They are very professional and always have somebody to come to our rescue within a couple of days. If our appliance is not able to be repaired, they give us a fair market value for our appliance and we can apply that toward a new purchase

3 years ago

Reply from American Home Shield

Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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Verified Customer

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Toni Holloman Ellenwood, GA

When I call up with a problem, the job is dispatched quickly. I sometimes get a callback from the company (who will be addressing the problem) within hours. Technicians who come out to the home are knowledgeable and friendly.

3 years ago

Reply from American Home Shield

Hi Toni, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Wendy Thompson Mansfield, OH

Because so many companies tell you there's nothing hidden and there is it was absolutely fabulous I called fast response same day I called technician was out technicians were wonderful I couldn't be more pleased I will keep this insurance as long as I'm still alive

3 years ago

Reply from American Home Shield

Hi Wendy, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Michelle Bryant Tulsa, OK

I can't imagine owning home and NOT having the home warranty. I'm a single woman, and while I'm capable of fixing things myself, I do not have any desire to do these things myself. I've heard others talk about their home warranty and not be too impressed. AHS has always been awesome to deal with. Thank you.

3 years ago

Reply from American Home Shield

Hi Michelle, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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Ileene Shanahan

AHS has always responded quickly to my online requests for service. There has always been follow-up communication regarding the assigned contractor and after the work was completed. The only reason I gave a 4-star review was when I tried to submit a service request the last time for my clothes dryer, there was no box for comments to be made. It stated that my contractor may be one who performed virtual evaluations of the appliance. I am totally against virtual evaluation because AHS stuck us with an appliance repair service for our washer about a year ago and it delayed a true service visit. There should be a way to leave comments on the service request sheet.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ileene, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2022

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Verified Customer

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Jack Molho Sugar Land, TX

I'm really impressed with the service and how claims are handled in process but I wish there was a little more detail and what the actual coverages are InI'm really impressed with the service and how claims are handled in process but I wish there was a little more detail and what the actual coverages are In my specific case I had a problem with a pool light and it was after the technician arrive that I was told that nothing below the waterline was covered That would've helped me save the price of the service call as I know that ahead of time

3 years ago

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Verified Customer

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Jackie Roberts Houston, TX

Thank you for asking, I placed an order for some repairs, Refrigerator, stove top and microwave. The stove top and the microwave are fixed now. Since February 24th, we are still trying to get repairs on our refrigerator. There have been two different contractors and still not working. It's a proven fact AHS does not honor their contract.

3 years ago

Reply from American Home Shield

Hi Jackie, Thank you for sharing your feedback regarding the appliance issues. I would be glad to speak with you.

May. 24th, 2022

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Verified Customer

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Jerry Caplinger Mansfield, TX

All service issues were addressed promptly; on one repair of an icemaker, the company elected to replace the unit, rather than repair it. I was not contacted and notified by the company that that action had been taken, I found out when I was contacted by the repair company when they were seeking to close their ticket, which was about a month after the repair investigation.

3 years ago

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Verified Customer

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Patricia L Schreiner Sandston, VA

The response time on my first claim submitted with AHS was excellent. A very reputable local contractor responded as promised, and the service tech was very professional & efficient - resolving the issue with my 9-yr old refrigerator, which required a new icemaker to replace the original that has been leaking.

3 years ago

Reply from American Home Shield

Hi Patricia, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 24th, 2022

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Verified Customer

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Renee Troutman Reading, PA

Clear-Flow fixed both our faucets that were leaking, as well as the toilet that had broken. However, the toilet still does not always flush properly. It worked while they were here, but now only when it feels like it. Likely not due to anything they did (or didn't do), but was hoping this would be permanently fixed. Overall, they were very competent and respectful.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. Please contact us if assistance is needed with entering a request.

May. 6th, 2022

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Verified Customer

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Misty Winkelman Fond Du Lac, WI

3 years ago

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Verified Customer

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Douglas Holtsoi Farmington, NM

I have used AHS's service four times now and they have not fail me. Very recently I had them check my freezer and within a week it was repaired. They contract with very highly skilled companies, that is certainly a plus for me.d

3 years ago

Reply from American Home Shield

Hi Douglas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

May. 4th, 2022

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Verified Customer

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K Alexander Conley, GA

They immediately contacted contractor to assess my issue after I submitted a service request. It was determined that I needed to replace my water heater. Replacement of water heater and modifications were done in a timely manner by a knowledgeable, prompt and professional technician and were covered services under my plan.

3 years ago

Reply from American Home Shield

Hi K, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 4th, 2022

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Verified Customer

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James Westphalen Frisco, TX

I have had AHS for 25 years. In all those years when I call for a service request AHS has provided me with a quality service company. They keep a list of companies that respond quickly and professionally . I believe in all those calls I only had one incident where I had an issue with the service company and it was minor.

3 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 3rd, 2022

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Verified Customer

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Sylvie S Ward Knoxville, TN

There is often a lapse of a number of days up to a week or more to receive service. However, service providers are competent and knowledgeable. However, I've noticed that American Home Shield never contacts the homeowner after a service has been provided to ask how that problem was resolved. This strikes me as problematic for the company. How does it know that the service billed to AHS was the service provided to the homeowner? Wondering....

3 years ago

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Verified Customer

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Margaret Martin Medon, TN

American Home Shield has answers service call in a timely manner; I had no heat when the first winter came. They gave me the usual time to get a technician out, I was making plans to go to my sister's house. I looked out the window and the service truck was in my driveway within two hours. They came diagnosed the problem and my heat was working. I'm sold on AHS and how they take care of their clients.

3 years ago

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Verified Customer

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RC Hilliard, FL

The best thing about AHS is access to an account manager that can assist with questions. I was denied coverage for a sewer ejector pump, as the septic technician gave 3 possible reasons for the failure, ( age of the device, mechanical failure or "heck, maybe even lightning, I can't tell, unless I take it apart". The AHS authorization documented the one reason that is not covered, which is "lightning", as it is "an act of God". No assistance from the resolution team. I am changing home warranty companies because of this.

3 years ago

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Verified Customer

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Dave Andrews Fredericksburg, VA

AHS has been a great product for us this past year. We have used AHS to repair a faucet, replace a dishwasher and replace an HVAC system that had a compressor fail. All of these services were only $100 in cost to us. Would have cost thousands otherwise.!!

3 years ago

Reply from American Home Shield

Hi Dave. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Apr. 22nd, 2022

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Verified Customer

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Gill Pasqua Lancaster, CA

My first experience in filing a claim for a washing machine in need of repair. The date available was over a month out. That wasn't accepts to me. I called back and I was able to get someone else in within a few days. They arranged the appointment, gave me all the vendor information and everything went smoothly. I was quite pleased

3 years ago

Reply from American Home Shield

Hi Gill. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Apr. 22nd, 2022

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Verified Customer

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Patrick J Blake II Las Vegas, NV

Prompt response from AHS, the contractor showed up the very next day, within 18 hours !! The one time I used my previous warranty company, it took 4 days, with no A/C , in Las Vegas, in August !!! AHS was very responsive, and I appreciate THAT !!

3 years ago

Reply from American Home Shield

Hi Patrick. Thank you for your 5 star review. We understand how important it is to resolve problems as quickly as possible. It is really good to hear that scheduling was fast. We can't wait to provide you with the same level of service for your next repair need as well.

Apr. 25th, 2022

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