American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Marcus Smoots Sr El Paso, TX

Easy to use and no waiting on permissions to get things done. When I put in the request the contractor contacted me to schedule a repair date and they came and fixed the issue and that was it. Very easy experience and nothing to worry about.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Amy DeHerrera Pecos, NM

My overall experience with American Shield has been great. I now have American Home Shield on four more properties. I had a bad experience with another company so I was not a believer in this type of companies but my relator had great things to say about American Home Shield. I took a chance on American Home Shield so far its been good.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Tiffany Weatherspoon Richton Park, IL

I had some problems solved but ended up calling people back to correct things after their five star rating was given. I had requested the creepy plumber guy not to come back to my home and they contracted him at least 2 more times. He never fixed anything. The people that did didn't do it correctly and had to be called back out. I think the list of contractors is in alphabetical order and you get whatever is at the top of the list the last furnace guy made me want to change service as I don't have heat in my home and he never touched my furnace but told me I needed an electrician in order for it to work. The electrician was awesome because all he did was prove I didn't need him and then I didn't trust the furnace tech to come back out and do the actual work. Horrible experiences

3 years ago

Reply from American Home Shield

Hi Tiffany, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Kimberly Creagh Florence, SC

The rep that helped was professional, proficient and willing to give guidance outside the initial repair. Great customer service. My only issue is that the repair came on a holiday weekend and the call center rep said someone would call back and schedule as I had child with needs and dogs that needed the air. No one ever called back. So I had to call on Tuesday to get the original rep assigned to come out.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star

Claud Hopewell, VA

I just bought AHS about two months ago and with in that time I had to major problems in the condo I just bought.it didn't bother them as soon as I put in my claim they sent someone out and fix the problem. This is exactly every home owner needs

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Maria L Rios Newport News, VA

I have been having a positive experience so far. I did not give 5 stars because my appliances need to be replaced and the replacements that are offered are very limited, I can't afford to buy appliances from elsewhere and then get reimbursed and the Lowes option is good, but Lowes is very expensive which would cause me to have to pay alot out of pocket.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Cherise Ellis Springfield, MA

Because parts were not available my range top needed to be replaced. AHS sent me options. There was only one offered the correct size and that was out of stock. My range too that had to be replaced was a Viking. Whirlpool and GE were offered. They did finally send me a check, which I appreciate, but it was only about 50% of amount the new unit cost.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

check_circle

Verified Customer

star star star star star

Sandra Swital Waco, TX

I've had issues with one of their contractors in the past. Unfortunately, I had another issue with an appliance and was sent to the same contractor, but after contacting AHS, they promptly moved me to another contractor that was amazing.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Cindi Grapevine, TX

They worked very hard to get someone to my house to fix my refrigerator, but the 1st contractor could not do the work and another had to be found, that took seve ral days and in total I was without a refrigerator for 3 weeks. The second repair man was very good and fixed t he compressor and repaired whatever else was the problem. However American Home shield representative informed me because we had to wait so long for the repair, they would reimburse me $50.00 of my $100. fee, I have not received that as yet.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Wilma Kozai San Diego, CA

The kitchen drain was plugged up. I called and made my complaint, drain plugged up and sump pump not working, both are covered by my policy. I paid my deductible and was scheduled for repair, the drain was eventually fixed by flushing the water line and it's fine now. But I was told by the plumber's the sump pump wasn't to be fixed, it still doesn't work, at least my kitchen drain was fixed.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

check_circle

Verified Customer

star star star star star

Karen Nuccio Dawsonville, GA

We have been with them for quite a few years and a claim has never been denied. We are emailed promptly with a phone number of the company that will be repairing the item in our home. Ace 10 has always come out promptly and done a great job. So have a couple of the other companies we have used.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Ali Moore Mason, OH

The whole process was easy. I unfortunately had a claim. Getting a hold of a rep was easy. The repairman came out and quickly fixed the problem. I also appreciated the communication along the way. I received reminders of the visit, the name of of my repairman, as well as updates for when he was close by.

3 years ago

Reply from American Home Shield

Hi Ali, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Chyleen Bell Albany, GA

The service received is always excell ent with with positive results. I use my contract summary often to keep me aware of the coverage available. The service agents always affirm the accuracy of the contract and I appreciate their assistance.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star_border star_border

Martinez Addae Elkridge, MD

For the most they are good as long as you don't have a problem. I had a problem with a contractor not performing and being non responsive. I reported this to American Homeshield and at first they seemed like they were going to take care of the situation. However now I feel like I am getting the run around as they told me they were escalating to the contractor management team and I would hear a response back within 24-48 hours and it's now going in to week 4. At this point this open ticket that I am trying to get assistance with has been open since March and I'm feeling scammed out of my money. This last call to American homeshield I asked for a refund for the service call to fix my microwave. It shouldn't take this much time to resolve my issue and concerns. In this amount of time I could've purchased a new microwave and had it installed by now. I'm very frustrated and considering canceling my subscription.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Cristina Boa Libertyville, IL

They respond promptly when I request service, so I get help fast. They work with good contractors, so not only the service is fast, but also efficient. The website is very user-friendly, and attendants are very efficient and friendly too.

3 years ago

Reply from American Home Shield

Hi Cristina,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Anthony Cannon San Antonio, TX

Your support vendor was very responsive reaching out and schedule, within an hour, scheduling the service for the next day and arrival of the electrician. The electrician was very quick and thorough and solved my problem quickly and professionally.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Bill Gibbs Tomball, TX

I had an issue with A/C during a major heat wave here in Houston and AHS was able to expedite an emergency service call with one of their contractors the next morning and fixed the problem within an hour on site. We were very impressed with our first use of this important service contract.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Eugene Jeremiah Sanford, NC

Our mini split AC system had to be replaced. We contacted American home shield to find out what brand of unit. And we were never successful after hours and hours on the phone with your representative and broken promises of return calls. You referred us to a vendor who would not be able to tell us what brand American home shield would be shipping to them to replace in our home, of like unit.You referred us to a contractor, Comfort First, and we feel like we were in trapped by paying $400 for basically nothing and paid $400 for permits that cost $75 and you would not ship the AC unit until we paid the vendor. We feel this is very unethical and it did not benefit us, the customer.Our biggest complaint was being lied to from American home shield put on long wait times from American home shield, and not being told what unit they would ship to Comfort First to be installed in our home, and we just had to except what ever American home shield decided to send to Comfort First. We had a carrier unit and expected American home shield would have replaced it with a carrier unit of the same capacity and quality of our carrier unit. They did not. we made countless phone calls to your representative, will lie to, and we felt were deceived by your representatives. The only people we could communicate with with good commute with was to go through your sales department.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Deborah A Randolph Orlando, FL

What can I say you have a problem you contact American home shield a contractor calls you makes an appointment it gets done 123 I recommend it to many of my coworkers it's a very good piece of mind to have if you're a homeowner to thumbs up

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Ner De Castro Rosedale, MD

Very courteous and hassle free, no questions asked and willing to help me resolve my problem asap. Have had 2 different incidents at which time AHS has gone above and beyond to meet and exceed my expectations. Highly recommended.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Connie Cannon Nolanville, TX

I rate AHS 4.5 stars. They abide by their agreement and don't try to weasel out. If they cannot fix it, they will replace it with a comparable item. We have used AHS for several years. In that time they have replaced our refrigerator, a standard water heater and a tankless water heater, our garbage disposal, our microwave, our hot tub blower, and they have done several plumbing repairs and other appliance repairs. Our only complaint is that it can sometimes take a while to go through the repair and then replacement process.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

John Pappas Spring Branch, TX

My personal experience with AHS has been positive for many years -prompt response and contractor scheduling and have repaired and replaced minor and major systems in my primary and investment property over past 20 yrs years. I have no problem encouraging my Seller/Buyer clients to invest in the same.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Brenda Lanier Longview, TX

AHS has made filing for service available online. I can make my request 24/7 and it will be taken care of as soon as they get to work the next morning. I can't give a 5 because we have had a couple of times that AHS could not find a specialist that I needed for the problem in my house, but finally they allowed me to contact a specialist who would work with AHS to resolve my issue.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jane D Clark Rocky Mount, NC

The process that it took to get my air conditioner replaced was tiresome and unneccessary. According to your policies, it never should have taken so long. I tried last summer to get it replaced and could not get it replaced. Finally this summer, I was able to get it replaced after paying another $100.00 deductable after the same company said that it needed to be replaced last year. I have NEVER received my $25 referral fee for the following customers; specifically, PRESTON G, ADESHOLA A, and TONYA C. I referred 3 people to your company and received ABSOLUTELY NOTHING! The last person that I referred was Tonya C and like I stated, I did not receive the $25 gift card. American Home Shield owes me $75 for referrals and I have received absolutely nothing. Please credit my account or send me the $75. That is the least that your company should do for me.

3 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Eulaunda Henderson Dallas, TX

We had AHS for 14 years while living in Kyle, Texas. When we needed them, they came through every time. We now have AHS in Spokane, WA. Aren't expecting any breakdowns but if they happen, AHS will be there to take care of it.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Terri Bush Whittier, CA

We have had American Home Shirld coverage for both our primary residences as well as rental properties and it has saved us a ton of money when unexpected issues arise. They are prompt, professional and have come to the rescue even late at night when we needed help. We can't recommend them enough!

3 years ago

Reply from American Home Shield

Hi Terri, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Billy Joe Norman Portland, TN

They acted on my service request and had a HVAC contractor at my home within a couple of hours. The contractor recommended a total replacement and America Home Shield ok'd the replacement right away. Such professionalism from both. High quality businesses.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Michael A. Mason Midlothian, VA

I have had them for two years now and I have only had to used them once so far. They were polite and the repair company contacted me as promised and they came answered all my questions and solved my issue. For a lot less than having to pay out of pocket

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star

Deborah Vest Celina, TX

They got right on the home repairs that I needed fixed sent the right people out to do the right jobMarco came right in fix my Viking refrigerator knew what he was doing I got the job done my refrigerator is working excellent

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Bridgette Alfred LA Plata, MD

They always had a service person respond very quickly. The service people were always professional, and they dealt resolved our issues quickly. Our only complaint is that they won't replace something until it is totally beyond repair. We had a 17 year old air conditioning unit that had a problem that caused it to stop, and leak, causing ceiling damage. Instead of replacing it, they wanted to fix a part. Rather than risk more ceiling damage again soon, we had another company replace it, and dropped our American Home Sheild.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Rick Piwowarski Oak Forest, IL

Overall fairly easy to work with. They never have any contractors in our area. They are all from out of town which makes our down time a little longer, but they have always come thru in gettingus back up and going. As with any warranty company they will always try every way in the world to repair it, no matter how long it takes, before they will replace it.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Deborah Pross Cookeville, TN

AHS has been quick to respond to my questions and requests for service. Coverage is very good. There has been no delays in sending my information to their contracted service technicians. My only complaints have been with the service received by the technicians. I would like to have the option to choose which company will complete the service request.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

Jaime Vazquez Porterville, CA

Fairly prompt service after making service appointment. Serviceman was very polite and promptly input his service call response into the system. Once in the system, because no repair parts available, I received American Home Shield's replacement offer quickly. Offering several ways to receive the money. I chose buying new appliances with a reimbursement check for the amount offered. Currently waiting for the check in the mail.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Gabriella Yap Los Angeles, CA

Overall, I rate the company good. My most recent experience was exceptional. However, about two years ago I had a negative experience with a plumbing company they sent. The company just tried to sell me $1000+ in "needed" products I didn't need. I found out I didn't need them by talking with other professionals and also Yelp checking the company. It had an extremely poor rating with most reviewers saying their experience with the company was due to AHS sending them.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Fabian Jackson Saint Cloud, FL

American Home Shield has set up a language barrier between their employees and their customers. For example the employees have an accent to their customers and their customers have an accent to the employees. This is absolute confusion and extremely frustrating for the employees and the customers. Something truly needs to be done about this situation you can't get anything done. The other complaint I have is with you guys if one has a big ticket item for example such as a furnace you have guidelines set in place to force the customers to purchase their own furnace up front and you will reimburse them. I asked would receive the entire cost of the furnace back I was told no and they were not even able to advise me of any money for reimbursement. The information I did receive was after speaking with several employees because I had to call several times until I could connect with someone that I understood and they understood me as well. Question what is the benefit in having you guys Home Owners Warrenty? I don't have enough funds to upfront purchase a furnace these type of items one needs assistance with the sole purpose of investing into a Home Owners Warrenty is for help when you don't have enough funds to replace big ticket items.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Helder Waiandt Katy, TX

now I'm not necessarily upset with American home shield I'm pissed off at Sears who came out to look at my washing machine. This is why I'm upset. And American home shield won't help me for Sears to be reasonable on a appointment date to install a part on my washing machine that has arrived at my home. So I'm sort of mad at American home shield? Not really. Sears is the one that's not working with me on a mutually good date for final service to install this part in my washing machine.Because my washing machine which I did receive the part at my home my appointment I was told I had to have my appointment between an early date and a late date and that I had to call if I couldn't have a service member out between the earliest date and the latest day. I've called three times all three times they told me there's nothing they can do and I keep telling them I'm not going to be home in the time frame of the earliest State and the latest date I was told by the service guy that came out to just take the latest service date and then call and I called three times and you're telling me you can't do anything about it. So I guess whether I cancel or don't cancel the appointment date that I currently have I won't be home when the service member comes out and I'm not there or if I cancel, I can't get another date. Very frustrating. It's a joke! I'm basically being told I picked the date it's between the earliest date for a service call and the latest day. And if I can't meet the service guy in that time frame then I guess the part sits in my home and nobody comes out to install the part. And American home shield won't pay for another service member to come out and start this process up again. So Sears has failed me! I'm so pissed off I can't tell you.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star_border star_border

Sara Heerdink Boonville, IN

They refused to refund the $75 I paid for a service to check out my air conditioning unit. He lied, as proved by the second service tech from another company. The potential scammer told me my unit only had 1/2 pound of Freon, and that AHS would buy my another air conditioning system. Then he added that they would not pay for any of the $2,000 + installation charges. He also told me when I asked about what sounded like a twig getting caught in the blades after thinking for a minute, that a piece of dangling plastic was making the noise, but he used a zip tie to keep it out of the way. I had a gut feeling that he was a liar. I requested a service call from a different company. He told me my unit was in great condition, no Freon was missing, there was no zip tie in the unit, and before he cleaned it he showed me all the packed leaves the first guy didn't hose out. I don't think I should get a refund for the liar that tried to scam me because I'm a woman. This $75 is a huge sticking point that I will use when I decide if I am going to renew my contract with AHS next year.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star star

Agustin San Diego, CA

My air conditioner was running but not cooling. Called one company out to look at and they said I needed a new air conditioner , meaning thousands of dollars. Called AHS and for $75 another company came out, was prompt, professional and fixed my unit in less than an hour!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Donald Graczyk Mount Pleasant, SC

I decided to get AHS when I bought my home in April 22 in Aug of 22 my oven had some issues and needed replaced! I paid my service fee and they got me a brand new oven at no cost to me! They also do my ac system once a year for free so it's basically worth it! I love it in this short time I have it!

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Dawn Hill Lorton, VA

Installation of hot water heater. 1st vendor came and inspected the old one and indicated a new would be required and would have to be ordered. Never heard back from that contractor. 1 1/2 months later called AHS and asked the status of our work order/claim and was informed that it had been closed. Told AHS rep that the hot water heater had not been replaced. AHS rep then assigned another vendor who responded immediately, inspected the old water heater and ordered a new water heater. Got back with us in a couple of days and installed the new one. He was very professional.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Jeanette Killeen, TX

The 1st plumbing contractor (Peters Plumbing and Heating) sent to the house had a bad diagnosis, and they would NEVER return my 4 calls and 1 txt message to explain. I explained this to AHS and expected them to have the contractor call me, but nothing happened. I recommended that they be dropped as an approved contractor. The 2nd contractor sent out (Geo. F. Peters) fixed the problem by simply cleaning a part, that the 1st contractor never looked at.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star_border

Deepak Manglorkar Flower Mound, TX

Speaking from pass experience AHS does not send out the best contractors for services requested (my air conditioner) it took at least 6 contactors to fix the issure and each time someone different came out. I dont think the contractors knew what they were doing. However again by air conditioner unit but it was taken care of with one service call. it took 5) took

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

George Meadows San Antonio, TX

AMS has been very good to us except for this summer when our AC went out. In plus 100 degree heat we were without service for 4 weeks. The first two people they sent out quit after being here and never notified us they were not coming back. We were getting desperate and called AHS every few days and it was always the same we're working on it, we will get someone. My family was begging me to just hire a local to do it and it caused a lot of strife among us. Finally a member of our family talked to AHS in a not very nice way and within 3 or 4 days we had an appointment for repairs from a Houston technician. It turned out to not be an expensive repair and we worked with the technician and put the thermostat back together and worked with some wiring in the outside unit, which we found out was attached backwards and for the last month, fingers crossed, we have had air conditioning. AHS should not have let this matter go on for 30 days with two 78 and 82 year old people in the home. AHS indicated that they couldn't find people to do the work. I have heard that AHS does not pay their repair people well, and I understand they are trying to keep costs down, but in a situation like we had, I think they should have bent the rules and paid to get help to give us service. Except for the AC experience we have been satisfied with everything else this company has done and glad we had it. I would have given 5 stars otherwise.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

check_circle

Verified Customer

star star star star star

Patrick Sr. Frazier Lancaster, CA

Two years ago we moved into a house that is 10 years old so we knew we were going to have things like appliances start to have issues. We kept our subscription and have used it twice in the last year and have been very pleased with the outcomes.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Wayne hudson Birmingham, AL

Quick response to my concern. I appreciate having my problem resolved in a short amount of time. AHS contacted me almost immediately indicating a repair person had been notified; and in turn the repairman contacted me to set up an appointment. I have been with AHS for several years and have always been completely satisfied with their service.

3 years ago

Reply from American Home Shield

Hi Wayne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Tammie Whites Stephenville, TX

AHS does not have a category for "Emergency Services" which it should. Emergency A/C services are needed in the South and Southwest. I had a service call scheduled for 3 days after I went online. I also contacted AHS regarding the possibility of scheduling with another service provider for a closer service date than 3 days, but to no avail. 3 days without or little to no a/c is horrible. AHS tried but to no avail. Perhaps expanding the vendor list might help.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Monica Thompson LA Plata, MD

All calls have been outstanding except one. I would like to say 5 but due to coverage of my area and contractor failure to respond/communicate, (which both reasons are out of AHS control) also the AHS customer service did their best over a period of time and several calls, I was more than happy with their efforts. The customer service makes a difference. The response time is quick and I think better than if I called without AHS in each case. Would be better to make the service request form a little more flexible, but it is quick and easy. tle

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Thomas Boharsik Morgan Hill, CA

Generally, the contact with staff was helpful. However, I felt that the referred contractors were trying to take advantage of us. They stated that the affected part was not covered by AHS and that it would cost $498 to replace it. I am currently seeking another alternative. In the meantime, our home is without hot water in the areas connected to the water heater affected by the faulty overflow alarm system.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Robin Fleigle Portland, OR

American Home maintains a good process to open a ticket, however I am noticing that some of the contractors they assign the work to have email boxes full which cause delays in getting the proper skill to the home. I believe the process should have the AHS team check on "Responsive contractor availability or reassign it to an alternate contract who will be responsive. Customers cannot live with long delays for some of the problems that your warranty customers are dealing with on the home. What good is a warranty program if the customer has to wait. Two of the contractors that were assigned to my recent tickets had voicemail boxes that were full and took days to acknowledge ownership of my issue. I am currently a customer care professional and know that you competition will beat you on response time to repair. So you need to take a close look at this process and revamp it to not open a ticket and throw it over the fence but to coordinate with an available and responsive contractor.

3 years ago

check_circle

Verified Customer

star star star star star

Melissa A Tejeda Midland, TX

I have needed them more often than normal lately and they are always quick to provide good contractors. In the rare case that we get a contractor that doesn't provide good service, American Home Shield is also good about either sending a different contractor or sending the original contractor to fix the problem.

3 years ago

Reply from American Home Shield

Hi Melissa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

American Home Shield Reviews