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American Home Shield Reviews

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8.8

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Cathy H District Heights, MD

They do not handle emergency request well. When I called about my water heater busting the process was going to take days. Meanwhile my floor was flooding and they acted as if they didn't know how to escalate this issue. Although I was told they were escalating the issue. They also don't take complaints regarding the companies they use well. I had a company hang up on me because the receptionist that answered the phone said she was too busy to wait for my response to a problem. When I told AHS, they continued to try to reach out to the company with no answer from that company (for 2 days!). I had to pay for the service out of pocket because AHS didn't make a move to resolve the issue. They tried to get me to continue to use that company. Those were the only 2 issues I really remember but now that I am thinking about those issues again, I don't know why I am still with them. I also just reduced my stars.

1 year ago

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Reply from American Home Shield

Cathy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jul. 3rd, 2023

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Carl Weiss Richmond, VA

Prompt service. Fixed the problem at a great price. Our old air conditioning system broke down, and they offered us a new system at a price thousands of dollars cheaper than other companies (we got another quote). This price was only because it was through American Home Shield. Our new system is in, and working great!

1 year ago

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Reply from American Home Shield

Dear Carl, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 29th, 2023

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Dennis San Antonio, TX

They do what they say. No one can predict the future, but if you have a home appliance go down, this will save you money, period. I called them 3 times, for three different devices in the last 3 months. The did what they said.

1 year ago

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Reply from American Home Shield

Dear Dennis, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 29th, 2023

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Honey Monroe, LA

I like the service and the great customer service. I call with a claim and it’s taken care of or the order is put in that day and within a few days some one is out to take care of the problem. Very pleased with American Home Shield. Thank you for your good service.

1 year ago

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Reply from American Home Shield

Honey, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 29th, 2023

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James

AHS always make the process so easy and painless. I file and immediately they have a team ready to do the work. I have been so happy with them that I’ve had AHS for the last 6 years. I recommend that you get them it’s easier to pay monthly than a large sum at once.

1 year ago

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Reply from American Home Shield

James, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 29th, 2023

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Jerry Howard Beaumont, TX

I’ve been with AHS off and on a long time. They are usually good to help me find a solution to my problem but have dropped the ball regarding a dryer issue. They’ve send technicians out 4 times now with no solution. The last tech said because of a part issue it can’t be repaired. This has been going on since May and now we’re at the end of June. My dryer is a fire hazard in that it dumps the lint not only back into my clothes but down in the bottom as well. Also if you let dry clothes stay in it or leave the door closed for more than 4 hours it gets wet inside requiring me to redry my clothes.

1 year ago

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Reply from American Home Shield

Jerry, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 26th, 2023

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Karim Adatia Little Rock, AR

AHS is a very good company ..I am kept updated with emails and the app tells you exactly when the contractor is coming..good communication and great service All my appliances are always fixed or replaced with new ones I trust AHS

1 year ago

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Reply from American Home Shield

Karim, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 22nd, 2023

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Ma & Pop O'Connell Lincoln, RI

I have had AHS for two years and have used them for 4 problems. In my state AHS doesn't have many service people, but the ones they have sent have been absolutely fine. Am still shocked they replaced my expensive wall microwave and oven.

1 year ago Edited July 3, 2023

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Reply from American Home Shield

Dear Ma & Pop O'Connell, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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Vernon Pearson Cumming, GA

I submitted my request for service and received a call from American Home Shield the next day with the name of the contractor that would be dispatched to my home. The contractor reached out shortly thereafter to schedule a time for the tech to come to my home. The response was quick and the service was excellent!

1 year ago

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Reply from American Home Shield

Vernon, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 22nd, 2023

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James San Antonio, TX

Overall things worked pretty well and the plumbing company was very responsive and did an excellent job. Can't say as much about the automated system. Attempted three times to access the system and kept getting error messages. Finally, just called to make arrangements. Also, the automated e-mail notification system was a little late notifying me that the assigned company was on the way.

1 year ago

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Reply from American Home Shield

Dear James, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 22nd, 2023

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Sandra Killeen, TX

When I called and explained my situation American Home Shield made my appointment and informed me who would perform my services. A. R. T. Heating and Air Condition came out the same day I called American Home Shield and repaired my AC.

1 year ago

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Reply from American Home Shield

Sandra, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 21st, 2023

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alli hastings Madison, FL

Customer service is fantastic! They assist you all the way until the service is complete! Any questions or concerns have been addressed immediately and the monthly price is unbeatable! The products you are able to chose from and the repair process is super easy! Thank you!

1 year ago

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Reply from American Home Shield

Alli, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Sincerely,

Kim

Jun. 22nd, 2023

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Anthony Conyers, GA

AHS customer service is good, but their ordering division is suspect. I placed a service claim (Washing Machine) on 5/15/23 and it’s 6/20/23 , my issue is still ll not resolved. Communication beyond customer service lacking in a major way. During this period the number of parts were ordered, meaning less than what is required to complete the repair, causing delays, my family and I are still waiting for the parts . On two occasions I was told by the repair technician what parts were needed as well as how many, and if there was more than one part required, AHS sent one part, causing delays and undue stress. I would inform AHS and the assigned contractor to rectify the issue. Hopefully I’ll get the parts needed for this repair, but I’m lacking the confidence I had seven years ago.

1 year ago

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Reply from American Home Shield

Dear Anthony, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jun. 21st, 2023

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Farhood Moraveji Saratoga, CA

American Home Sheild is an excellent company. When you request a service, they get into action promptly and assign a contractor to fix the issue. If they can't repair it, then their purchasing department offers replacement option which is cool and generous. Overall, very happy customer having them as insurer on multiple properties for many years.

1 year ago

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Reply from American Home Shield

Dear Farhood, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Steve Simon San Francisco, CA

Dave arrived on time and with the right equipment to inspect my AC unit. First time i've ever had AC and home inspector recommended to have it looked at. Fortunately, nothing wrong, no noises or squeals, but he explained for future purpose the motor and pulleys.

1 year ago

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Reply from American Home Shield

Dear Steve, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah

Jun. 21st, 2023

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Michael Souderton, PA

They Handled the problem fast and efficiently. The only thing I didn't like is that the customer service was not able to answer my questions on what my contract covered. I was forced to go to the sales department to answer my question that in the long fun saved me money

1 year ago

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Reply from American Home Shield

Dear Michael, Wow! Thank you so much for the feedback. We appreciate your business.

Sincerely,

Kim

Jun. 21st, 2023

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Kevin Corpus Christi, TX

I’ve been with American Homeshield for a decade and trust me, when I say it’s worth it. The price I pay a month is very much worth the piece of mind knowing if something break. AHS Is a phone call away and they have someone there in a day or 2.

1 year ago

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Reply from American Home Shield

Kevin, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Cynthia Eatonton, GA

I made the service request on a Sunday. Monday was a holiday. Someone came out early Tuesday morning to look at my water heater and turn it off. On Wednesday I got a call saying I would get a new water heater. On Thursday they put the water heater in. Friday was my birthday!!! WOW

1 year ago

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Reply from American Home Shield

Cynthia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 21st, 2023

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Larry Marietta, GA

I liked the speed of setting up a repair visit by Myers HVAC. I liked the tech, named Jamie, because he was on time, professional, knowledgeable, and personable. He identified the problem and fixed it totally within about 25 minutes. Well done all around. Thank you to Jamie, to Myers, and to American HomeShield!

1 year ago

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Reply from American Home Shield

Dear Larry, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 19th, 2023

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Lttldevl0 Fernley, NV

I like having american home shield , they are really good about getting things fixed however over the past three years everything has gone up so much and now it is even more to have someone come out, then we have to wait a month to get approval for something to be done. It just seems like a lot of money being thrown out even though since our house is older we have had about five things fixed in the past three years it is nice to have the peace of mind.

1 year ago

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Reply from American Home Shield

Dear Lttldevl0, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jun. 14th, 2023

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Patricia

American Home Shield gives excellent coverage at a reasonable price. The platinum coverage saves money by covering items such as Freon for air conditioners. The local companies they work with have been able to come out to the house quickly and have provided professional, efficient service.

1 year ago

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Reply from American Home Shield

Dear Patricia, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

Jun. 14th, 2023

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Janice Carll Montclair, CA

They tried to fix our refergerator with two different repairs. But that didn't work So then the process to replace it with a new one seem to take a little longer. But they offered several options to purchase a new one. That was nice.

1 year ago

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Reply from American Home Shield

Janice, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Jun. 16th, 2023

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randall belbeck New Port Richey, FL

I like American Home Shield coverage, timeliness, and professionalism. Occasionally I have difficulty understanding the AHS rep but each is more than willing to assist with a service request even as I wait on the phone. Furthermore, I have used at least one of their utilized vendors for additional work at a great price.

1 year ago

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Reply from American Home Shield

Randall, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 8th, 2023

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Rich Bider Clermont, FL

We have been with AHS for many years and have had good and not so good experiences. Our most recent experience with a plumbing issue was a 5 star rating as the company they sent was great. In the past we weren't as fortunate with an air conditioning problem in our previous home because there was a terrible time delay in getting a part and as a result we had no air for several weeks which is not a pleasant situation in the middle of summer in florida.

1 year ago

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Reply from American Home Shield

Rich, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Jun. 7th, 2023

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Latonya Veasley Mansfield, TX

Easy to file a claim. AHS also offers at discounted prices several other things such as handyman services, lawn care etc. Amazing customer service, website weary ti navigate and top quality companies selected to perform the services that do not offer shady business practices.

1 year ago

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Reply from American Home Shield

Dear Latonya, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Jun. 7th, 2023

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Annette Modesto, CA

I have been a customer of American Home Shield for over 20 years. The contractors that they assign for my repairs or servicing have been excellent. I have had work done on almost all my appliances. They even replaced one of my appliances because it couldn't be repaired.

1 year ago

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Reply from American Home Shield

Annette, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jun. 7th, 2023

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Frederick Jacksonville, AL

Response to claim was exceptional! And this time, the match up with the company was awesome!! The company chosen for our washer and dryer was horrible! They were the same company that was sent to fix our ice machine on our refrigerator (twice- and it still does not work!) and they have horrible customer service and forgot our appointments on all occasions.

1 year ago

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Reply from American Home Shield

Frederick, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Jun. 7th, 2023

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Joe Scottsdale, AZ

AHS strives to provide knowledgeable, competent, courteous, and efficient technicians to complete my service orders. I have had systems/appliances repaired, and I've had them replaced. The replacement process has always been very easy to complete, and I have been very satisfied with the end result. I have been an AHS customer for over 20 years.

1 year ago

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Reply from American Home Shield

Joe, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Jun. 7th, 2023

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Dan San Francisco, CA

Their website for making payments and requesting service is great. They will service small issues quite quickly and will likely pay your claim when it's a smaller cost. If you have anything larger that is higher cost, they will find any way possible to get out of paying that item and tends to take longer to get serviced. If you have something like an Air Conditioning issue it will take 4-8 days for someone to get out to take a look at it. This is especially bad when you live in Arizona (a very hot climate and considered an emergency). This has happened with water heaters and AC units where it took a week to get someone out, only for them to not pay anything or will pay a small portion. So literally we were without hot water and AC for over a week. When it's 105+ degrees you cannot live over a week in your home, let alone no hot water for that same length of time.

1 year ago

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Reply from American Home Shield

Dan, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Jun. 8th, 2023

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Betty Arnold Long Beach, CA

The follow through of the technicians that are assigned to make the repair have been high quality. As long as i can request service via the computer i'll stay with AHS. Calling for service is headache with the long, long wait times.

1 year ago

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Reply from American Home Shield

Hi Betty, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Sincerely, Mariah

Jun. 5th, 2023

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Terri Houston, TX

Excellent contractors provided for service, good coverage. Offset by … Very challenging to get to person at AHS that speaks English as first language and can solve problems, e.g., contractor that performed AHS preventative maintenance for ac systems was not initially allowed to perform service that he identified needed attention; AHS agent said they needed to assign to a different contractor.

1 year ago

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Reply from American Home Shield

We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

May. 31st, 2023

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Paula North Las Vegas, NV

I love AHS! They have excellent coverage and customer service! We don’t just feel like a number! Their team actually cares! They have quick response times and the service is done quickly and efficiently! I won’t have another company cover my home! They are the best!

1 year ago

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Reply from American Home Shield

Hi Paula, we greatly appreciate your loyalty to us, and thank you again for sharing your experience. ​Sincerely,​Mariah

May. 31st, 2023

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Ramona Charlotte, NC

The “coverage” is unbeatable! I highly recommend this company to cover your major household appliances, electrical, plumbing, etc. Put your mind at ease with unexpected breakdowns in your home. Worth every penny I spend each month!

1 year ago

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Reply from American Home Shield

Hi Ramona, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon

May. 30th, 2023

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R Hackworth Harlingen, TX

Customer Review Video

1 year ago Edited January 10, 2024

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Reply from American Home Shield

Dear R. Hackworth, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

May. 19th, 2023

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Berta Miami, FL

I liked that when I called the company and after making an appointment for service, a live representative responded! Since I was having a huge problem with my A/C unit, a technician was dispatched almost immediately. I liked that the customer service representative was courteous and professional and catered to the customer's needs.

1 year ago

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Reply from American Home Shield

Berta, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Kim

May. 26th, 2023

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Diane Northridge, CA

I got a real stubborn customer service guy, AHS sent a comp to fix refrid the comp has over 20 complaints to bbb, horrible reviews on line and through Angis list. I wanted AHS to cancel that comp and sent different co the C/S argued said competitors give bad reviews. Had to enlighten him that bbb follows through with complaints. Then he said AHS needs to wait until the comp calls AHS to cancel. He was a jerk. The other C/S lady was very nice and took care of my concerns

1 year ago

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Reply from American Home Shield

Diane, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim

May. 25th, 2023

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Happy Heart Harmony Los Banos, CA

I had a leak under the kitchen sink. There were two very nice men who came and did the repairs in a jiffy. They were professional and polite and left no messto clean. The were from Highway Plumbing located in Ceres Ca. I am very pleased.

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Marvis

I like the ease of putting in a service although I called in and wasn't happy with the customer service at all. The 1st rep completely told me a lie. The 2nd rep was very rude. The 3rd rep was more helpful but I asked for a list of the charges from the 1st company and still I haven't received it. But just an FYI Air Dynesty is a complete ripe off they are grousley over charging your customers even charging for things that shouldn't charge for like freon in a new unit. Because new units are prefilled already. And not to mention they sent a salesman out and sent me a quote outside of AHS.

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Steven Omaha, NE

American Home Shield has always come through for me. They are fast to react to problems and the people they send to check out my requests are always easy to work with and do a great job. As for the times I've needed to replace appliances it has always been a very easy process.

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Kayla French Toledo, OH

American Home Shield has been a great home warranty company. I have had American Home Shield for over 20 years in Ohio, Michigan, and Florida. In every case they have been responsive, professional, and resolved my issues. I would recommend AHS to any home owner. It gives you piece of mind if anything happens in your home

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Sam1 Phoenix, AZ

The worker was very informative, he explained all what he was doing. He also made suggestions for PM’s. I was very comfortable with him in my home. I told friends about his service right away. Excellent Worker he’s a 10 in my book.

1 year ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Rebecca Boone, NC

Absolutely professional and customer focus service. I thought I would need a completely new HVAC System and American home shield was able to not only provide a repair and avoid a complete replacement but the cost was approximately less than 1/3 of what I've. Been the estimated same repair by my current HVAC maintenance team!

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 24th, 2023

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Jacqueline Sandia, TX

Reputable companies are sent for repairs and if an appliance is beyond redemption they replace it with excellent quality item. Service is usually within 5 days which is really not too bad all things considered. I definitely recommend them if you want excellent coverage.

1 year ago

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Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2023

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Rachel Jones Las Vegas, NV

We liked the response to the request for the Water Heater replacement, we loved how fast a technician came out, how quickly and professionally they changed it out, and the cost was less than half what it would have been without the Home Warranty. Overall, extremely satisfied with services.

1 year ago

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Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

May. 24th, 2023

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Lesa Pawleys Island, SC

Great service . We will recommend AHS to friends. We have piece of mind knowing they handle everything. We have a particular repair company. We can request them anytime. The agents are helpful and informative Online request are easily obtained.

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 24th, 2023

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Paul Morgan Hill, CA

Once I called to set up a schedule, all things worked as planned. The service professionals set to do the work were prompt, polite, knowledgeable, clean. I was impressed that in both cases (two services scheduled), the service person provided some best practice tips and called back to make sure thing were all good.

1 year ago

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Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2023

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Vernette Santa Rosa, CA

I have had AHS for over 10 years. I am satisfied with the service that is offered. However your billing dept. I had a problem with about 10 days ago. I was charged for my monthly service twice and I only approved bill pay from my bank once. I tried to resolve this and the customer service representative couldn't help me. I went round & round with her for over 20 min, I finally asked for her supervisor & spoke with her & still did not get this resolved. She said I had approved (I don't recall doing this) to have the charge taken out of my account automatically the first of the month. I went to my bank and asked that the automatic payment be cancelled & I will approve payment monthly for this to be done through my bill pay with my bank,

1 year ago

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Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2023

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Dave Johnson Bradenton, FL

I think American Home shield is great. They had the maintenance company contact us quickly. The tech diagnosed the problem. Repairs were done, but we are still having problems with the fridge. That’s not AHS’s fault. It the person who did the actual work.

1 year ago

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Reply from American Home Shield

Hi Dave, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 22nd, 2023

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Marleen dexter Jackson, TN

I live in rural area and quality of handyman workmanship has not always good but understandably so. Professional work good. Moved to my present address and needed coverage for all things that may go wrong. Refrigerator replaced and took over a month but microwave was weeks. I feel fee per month increase too much every year but will stay with company.

1 year ago

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Reply from American Home Shield

Hi Marleen, We appreciate your review and hope you continue to enjoy AHS and the service we provide!

May. 22nd, 2023

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Barbara

This is the best home maintenance that I have dealt. I had one issue with a supplier & American home assisted with the issue. Most of the suppliers are very professional & come out in a timely manner. Any issues I have had in my home weather it’s heating or plumbing were always resolved

1 year ago

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Reply from American Home Shield

Thanks, Barbara. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.​
Sincerely, ​
Mariah

May. 19th, 2023