American Home Shield Reviews
9.2
Overall Score
Filter by:
Sort by:
Verified Customer
Review Source
Michael
The repairman said he did not have the parts. He put on the work order it's been leaking for a long time. I have pictures to prove otherwise, so it will get denied. I have company coming this weekend and will probably end up getting it repaired. Crazy
8 months ago
Reply from American Home Shield
Hi Michael, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Modesto Dave PADILLA
Paid my premiums to AHS for 2 years and had not made a claim, made my first claim on 06/03/2024 had 2 different service companies come to our home, both lied about the service work they did on our washer. When we called AHS and tried to talk to management, we were not believed that service companies did not try to fix our washer we called AHS 5 or 6 times to have washer fixed. AHS said that they were not going to fix our washer called another company to come to fix washer was told that it would cost $400.00 -$500.00 to fix decided instead to buy new washer cost was over $579.00 AHS send only $519.84. AHS management did not try to help us . We are very disappointed with AHS.
8 months ago
Reply from American Home Shield
Hi Dave, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Keith
Absolutely horrible. I have been without central AC for the entire summer. The first vendor replaced the outside condenser without testing for a leak. A second vendor for found a leak in the inside air handler unit. They drained all the refrigerant out of my system, then said the repair was beyond their capabilities. A third vendor validated the required repair, but said they could not complete the work. Three additional vendors have been to my house, but none want to complete the required repair because AHS will not pay them the actual costs. AHS is ripping me off now by offering a cashout because they cannot find (won't pay) a vendor to complete the required work. The cashout is less than the refrigerant costs drained from my system. No AC since April. No reimbursement for window units. Horrible service and still waiting for an escalation team member to call me back since last week when he said he will call the same day. Stay away from this company.
8 months ago
Reply from American Home Shield
Hi Keith, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Gerardson
They connect me to a call center, probably in India or somewhere offshore, where the operators have zero technical abilities. Then I’m paired with local contractors who want to collect a paycheck with doing the least amount of work as possible.
In my case, after two months of phone calls and missing work to wait for contractors, I found the problem then I had to figure out a way to repair it myself. All American Home Shield can do is offer polite apologies, but no real service.
I’m still left with giant holes in my ceiling and walls and water damage to my home that now I have to pay to fix.
8 months ago
Reply from American Home Shield
Hi Gerardson, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Greg
I had to call because it was really our first experience with having to replace and appliance. Wasn’t sure about the process. When I called it was hard to understand the individual I spoke with and not sure if they understood what I was trying to tell them. They could care less about customer satisfaction and just wanted to hurry up and get me off the phone.
8 months ago
Reply from American Home Shield
Hi Greg, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Randy
The denials over pool claims have been frustrating over the years and now when I had my pump replaced, they won't use new parts. They are insisting the contractors use used/refurbished parts, which in my mind is not acceptable. I only keep the warranty as insurance to a huge AC claim that may or may not come in the future.
8 months ago
Reply from American Home Shield
Hi Randy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Sarahjane
American homeshield is a scam. It works as you pay your visit fee and need no major repairs, but as soon as you, my experience is that they get the contractor to file a fraudulent report and deny coverage. I even paid to get them to send out a second opinion (with promises of refunding my initial fee). But they ignored the truthful opinion and even after a report of normal wear & tear tried to deny my claim. I’m waiting to hear back from their legal team (promised yesterday) and if I don’t, I’ll be suing them in court for the cash payout noted in my policy of $5000. I had to replace the system myself after 8-9 weeks of their dancing around it, losing the contractor reports (allegedly), and allegedly losing my phone number.
8 months ago
Reply from American Home Shield
Hi Sarah, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Lafell
Fixed problem, but took extremely too long three months to fix an electric toilet pump. This is for 83-year-old lady who had to deal with that inconvenience. The vendor was not reliable, not communicative and extremely slow response to note response to text calls from customer Representatives from American home shield made promises that have never been followed through on the toilet that was given to my mother was lower and shorter, which makes it more difficult for her to use so I’m out of my pocket to buy the correct height toilet for her. So very unhappy with America Home Shield as of now , as of now will not be renewing my subscription with them because of this feel as if my families inconvenience and concerns are just a small drop in a big bucket that they have .
8 months ago
Reply from American Home Shield
Hi Lafell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Crystal
I would give 0 stars if I could. AHS and their contractors extort money from their customers. I was a customer for several years and had to request service twice. Neither time did the contractor fix anything. Instead they said something was wrong that wasn't in order to get more money from me than was necessary. The contractors put in no effort either time to attempt to fix the issue before stating that something else needed to be corrected. The first time they cut a hole in my wall and left. That never needed to be done. The second time the contractor was here less than 5 mins and said I needed a new toilet when my pipe was clogged. I ended up purchasing the same tool the contractor had and unclogging it myself. The contractor did not even address the order I put in for the leaking pipes. I requested compensation due to the work order not being fulfilled and received none. Customer service lied to me numerous times when I requested a different contractor from the beginning due to the first bad experience, stating they would send out another contractor when there is not one available. I am not the only person who had a very similar experience. I have reported it to the BBB, Department of Consumer Affairs and plan to continue to report it until I receive back every dime I paid AHS.
8 months ago
Reply from American Home Shield
Hi Crystal, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 15th, 2024
Verified Customer
Review Source
Laurie
I have had home warranties through a number of companies over the years - but for many years with AHS. There have been times the service was excellent, they responded quickly to assign a service provider who did good work. There have been many other times when the service was terrible. They took a fee for the service call, someone came and said something like "we don't cover this." This, even after I had called AHS ahead of time, to say 'hey, this is the issue - I don't want to pay $100 for a service call if this isn't covered.' To have them reassure me that it was covered, and then get absolutely no response of follow up when I complained after the fact. One customer service rep reassuring me, "don't worry, even though your online dashboard says the claim is closed, we know it isn't finished and we're working on it." Just not true, no follow up and I don't have time or bandwidth to chase them down. That happened more than once. Literally, "oh, we're sorry - the brand of your washer is hard to find parts for, nothing we can do, case closed." It isn't my fault your technician didn't know where to order parts for my washer. In the balance, some wonderful companies along the many years - but too many bad ones, and with the spike in cost for this service it isn't worth it.
8 months ago
Reply from American Home Shield
Hi Laurie, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Leticia
American Home Shield is a very unprofessional company who strive to decline the service you are entitle under the policy. AHS personal are not trained on their own products and communicate with customers with the wrong information misleading them to decline service that should be covered by the plan. When I tryed to cancel the plan, they offered me 2 months of free premium, but never gave me the credit and they never cancel my policy either. They kept charging my visa with no authorization and refused to service even on the platinum premium plan. I do not recommend them. AHS is one of the most unprofessional companies I have ever work with in the past.
8 months ago
Reply from American Home Shield
Hi Leticia, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Joanna
This last call was horrific! I phoned AHS because one of my air conditioning blades wasn’t turning. The first tech did nothing but tap the handle of a screwdriver on the units and said nothing was wrong, so he added free-on to one that was a bit low. Still had the problem. AHS sent a second tech. He stated my air conditioning unit was “to small” (even though my house has been here 17 yrs) and said on top of what I paid AHS, I would have to pay them $1260+. At that point, I called my regular air & oil company (since AHS does not allow you you use your own reliable companies). In about 2 minutes, my company Densmore diagnosed the issue. A pump was burned out that pumped water to the air conditioner. He had it fixed in less than 5 minutes. My out of pocket was about $350 and change. I doubt AHS will reimburse me for the clowns they sent out who attempted to stiff me for over $1200. I am VERY surprised AHS did not follow up on this earlier. They used to be a reputable company who used reliable companies. Not anymore. It’s sad to see they are dealing with sheisters now. It used to be a value.
8 months ago
Reply from American Home Shield
Dear Joanna, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Monique
I am displeased that all the representatives are employed from outside of the united states. it is often difficult for them to understand my needs and are often requiring me to repeat my self multiple times. They also almost always call me for follow up well after the hours of business. I also was due a refund check from AhS and it took 9 months for me to have it issued. I also have called and notes from previous calls were not input into the system. Currently, I am awaiting a follow up on the status of my washing machine. It has been two months.
8 months ago
Reply from American Home Shield
Hi Monique, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 8th, 2024
Verified Customer
Review Source
Garrick Plonczynski
I hated having to wait for service and waiting for the company to call me about getting a roof repair approved then who would do it. Weeks later I called back only to have them tell me they weren’t able to find a roofer and it was now on me to do so. No one called to update me on this.
8 months ago
Reply from American Home Shield
Hi Garrick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
Wendy Pimentel
I went through AHS for my split AC unit, just to have 5-6 different people come out to “fix” it and me having to miss working and open up my schedule to try to accommodate these times that they were going to come over . Instead of sending somebody capable of fixing the problem, each time it got worse according to each person sent to us. Not only am I 700+ dollars out but I had to go buy a Completely new AC split unit Due to American home shield now projecting the claim that they sent multiple people out to try to fix. I called them to See if I can get all of the money that I put into each claim back but instead I got a no. I could’ve definitely put that 700+ Towards a new unit or calling a separate company to come try to fix it on their own.
After this situation, I was in disbelief.. And just wanted to cancel my policy since this is not the way you treat a Customer who has been with you guys for years.
8 months ago
Reply from American Home Shield
Dear Wendy, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 4th, 2024
Verified Customer
Review Source
Jason Miller
I like the concept, but every service call is a fight with AHS. Our last service call resulted in the service provider damaging our house and not correcting the problem. AHS sent out another service provider that agreed that the orginial provider damaged the water valve and now the wall had to be opened to repair. The original service provider had quoted us $1500 (requesting us to pay for their mistake). AHS did not listen to their second provider and offered us $100 to walk away from the issue. I had to contact the owner and service manager for the first company, they agree that their tech screwed up and they are in the process of correcting. I HAD TO DO AHS's JOB FOR THEM BECAUSE THEY DON'T CARE ABOUT THEIR CUSTOMER. We are still battling them (2 months) as they would only patch the drywall, not texture and paint the wall.... The company who they sent out to patch the wall wants another $1000 to texture and paint the 24"X24" hole. SO FRUSTRATING that they don't give a dang about their customers and let their service providers take advantage of their customers. Maybe they are in Kahoots, I am not sure.
8 months ago
Reply from American Home Shield
Dear Jason, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Nancy
I have had to use my American Home Shield a few times this year. There are always on top of things. I am very pleased with their service and I would recommend them to anyone.
8 months ago
Reply from American Home Shield
Dar Nancy,
We greatly appreciate your loyalty to us, and thank you again for sharing your experience.
Sincerely,
Mariah
We greatly appreciate your loyalty to us, and thank you again for sharing your experience.
Sincerely,
Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Cesley richardson
Customer service is horrible you cannot understand what each agent is saying and they don’t understand you which is horrible
AHS is horrible I can’t wait to cancel and go somewhere else or not at all worse experience ever.
Ahs gave us a AC unit that they installed and now it’s not working properly and they want cover it and made us pay another two service fees beicase we called again after a so called deadline or recall so we already can’t get a new AC but we also paid Ahs twice worse service and company ever and I regret even starting up with this company you guys need to do better with agent that can speak English and show empathy change your procedures and rules and you will have better outcome and more customers you guys are horrible when it comes to satisfying your customers you guys don’t care just want your money do better please redo everything nothing is right with this company just want your money communication is horrible and no accountability at all
8 months ago
Reply from American Home Shield
Dear Cesley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Christina Salas
The communication is so difficult because of the language barriers. Many questions never answered. One day I saw without notice that my premium had increased by $50 and I never gave permission for the upgrade. I called and requested to continue receiving the same standard policy that I’ve had since day one. I had my policy randomly cancelled. I requested investigation as to who cancelled it because it wasn’t me. No one contacted me. I requested to speak to supervisor. I was told I would be contacted later. So now, I am currently without a policy. For 3 years I needed a leak fixed under my sink. I paid multiple service fees but told each time it couldn’t be fixed because I didn’t give an accurate account of what was leaking. How am I supposed to know? I’m not a plumber. Finally, many representatives are unpolite and speak condescending. I’ve had so many terrible experiences.
8 months ago
Reply from American Home Shield
Dear Christina, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Colleen
Took a month and a half to get a new dishwasher. The chief problem was lack of service providers in my city (only one, Appliance Works of Rochester MN). They were never reachable through phone or email, they never called back. Homeshield did not have enough service providers in Rochester.
8 months ago
Reply from American Home Shield
Hi Colleen, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Aug. 9th, 2024
Verified Customer
Review Source
vee sanders
I started my policy in July of 2009 and I've paid every month from July 2010 until June 2024. I never needed the service until 2 years ago to have my air conditioning serviced. After a cancelled appointment and AHS being unable to locate a contractor, I gave up. I decided to try again in May of 2024, after all this is why I have the home warranty! This ended badly! Two technicians came out both with different diagnosis (Preferred Heating and Cooling and Piedmont Mechanical). Preferred claimed that they weren't allowed on my property and couldn't service my AC, which was a false claim. Piedmont refused to submit a diagnosis, so it bounced back to Preferred. I escalated the issue to the contract relations department on June 19th. I finally cancelled the policy on July 6 after not hearing anything back from them. I would not recommend American Home Shield. The vendors appear to be sketchy and untrustworthy.
8 months ago
Reply from American Home Shield
Dear Vee, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Ruth
They send out the worse companies for repairs. The job is never done correctly and AHS will tell you that you have to pay your deductible again in order for them to go out again. Companies will tell you that the first company did not do the job correctly.
My garage door opener would open real slow. Sometimes I would have to mess with it several times before I could leave. AHS told me the opener was still working. I got tired of having messing with my garage door opener every time I wanted to leave somewhere I ended up buying the garage door with my money.
I was paying a monthly fee, a deductible and replacing my own things. I was losing money and AHS was making money.
8 months ago
Reply from American Home Shield
Dear Ruth, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Tiara
You have selected terrible vendors who take way too long to complete the project. Though you set up the initial appointment, you hand it off to the homeowner from there and have no knowledge about of the state of the project from that point. As a result, the homeowner can't come to you for assistance or guidance if the vendor falls through. Then, you save the homeowner nothing. I got the warranty for insurance and peace of mind that I wouldn't blow my family budget anytime something went wrong in my home. Instead, I'm paying your business to do a Google search of plumbers for me. You're a waste of money and I look forward to the end of this agreement.
8 months ago
Reply from American Home Shield
Hi Tiara, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Enrique
Like most warranty companies, they fail to understand the criticality of specific issues, the suffering of individuals, and the idea that patching the Titanic fundamentally doesn't resolve the primary causation of issues.
I find it very frustrating that one issue can be bounced between several companies, leaving the customer to re-explain the history of the problem. Doing this inherently causes bias in the company diagnosing the issue because it introduces bias.
Even if the warranty company doesn't want to replace the whole unit, they should still apply the amount they were willing to pay in repairs towards that option if the customer chooses to do so.
8 months ago
Reply from American Home Shield
Dear Enrique, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Clifton
I like that they are prompt in assisting and assigning the best top pros. They are also great at repairing or replacing appliances and systems in our home.
8 months ago
Reply from American Home Shield
Hi Clifton, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Joelle Morris
If I could give fewer stars I would. If you’re purchasing this policy with the expectation that when the big ticket items like your air conditioner go out, they will come through then I would strongly encourage you to save your money! I was given the runaround, told different stories by different customer service reps when I called to check on the status of my claim. I had a 26yo system and the slab coil started leaking - it wasn’t repairable. I decided to get a whole new system and requested the cash-in lieu (CIL) option. Where I would be paid out the amount AHS would otherwise pay to replace the item. My claim was denied. The latest reason provided - AHS alleges they applied a credit (they haven’t told me how much said credit was and this was denied by the vendor) toward my “upgraded” system. I purchased a base line model- 3ton system. As a result of said credit they allegedly applied to the purchase I negotiated with the vendor directly, they will not be offering the CIL. I have been left high and dry. I didn’t receive a single dime on my claim after paying nearly $800/yr in premiums. I will be filing an arbitration complaint - this has to be illegal for them to get away with this.
8 months ago
Reply from American Home Shield
Dear Joelle, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Christopher Pagels
The price of the co stage has gone up significantly each year that we’ve had it. The last issue we had with our dishwasher took 4 appts with a tech to fix. We were without a dishwasher for nearly 3 months. The money spent for all the parts and visits, would’ve paid for a new dishwasher and it wouldn’t have been out of service for 3 months. Would not recommend this insurance, I’m gonna look elsewhere.
8 months ago
Reply from American Home Shield
Dear Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Verified Customer
Review Source
Ian Peterson
I put in a request for service, regarding our HVAC.
The company that you contract with reached out, I expressed to them we need a call before anyone comes out. They said no problem, they will call.
They never called, and just showed up.
We are being charged the service fee of $125.00. Which we think we shouldn't have to pay. If this isn't rectified, we will switch our extended home warranty service.
We reached out to American Home Shield customer service department. And they said they couldn't help with anything.
We wanted to talk to the technician before coming out, we had some questions about our system. They could have saved a trip.
8 months ago
Reply from American Home Shield
Dear Ian, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Aug. 6th, 2024
Chris
I would like to thank Ben for taking care of the situation. Very professional kind and polite. He did a great job. There were two more technicians that came but failed to discover the problem. When Ben came he immediately saw the problem. Hooray to him.
4 months ago
Reply from American Home Shield
Hi Chris, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah
Dec. 12th, 2024
Richard
On time for setting up appointment and getting a good day/time. Work with me on my schedule. Repair person on time, called before arriving, and was very knowledgable on what was wrong with washer. Had part in hand, repaired in 15 minutes. Tested unit -
Perfect. Excellent experience.
4 months ago
Reply from American Home Shield
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Sincerely,
Mariah
Nov. 27th, 2024
Review Source
Anne
We had a problem with our heating system. We contacted AHS and within minutes had a recommended repair company. The company was timely and expert and resolved our issue. I doubted whether AHS would really come through, but they did! I would highly recommend getting AHS for any home purchase!
5 months ago
Reply from American Home Shield
Dear Anne,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah
Oct. 31st, 2024
Verified Customer
Review Source
Nathan
Took care of sll of my problems. All very nice snd helpful.
1 month ago
Reply from American Home Shield
Hi Nathan, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.
Mar. 24th, 2025
Verified Customer
Review Source
Jessica Doogan
Most things aren’t covered and what is covered you have to pay an initial fee of at least $125 to get service.
1 month ago
Reply from American Home Shield
Hi Jessica, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Mar. 24th, 2025
Verified Customer
Review Source
Valerie
Responsive and efficient for cost. Good service
1 month ago
Reply from American Home Shield
Hi Valerie, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.
Mar. 24th, 2025
Verified Customer
Review Source
Billy
1 month ago
Reply from American Home Shield
Hi Billy,
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.
Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.
Mar. 6th, 2025
Verified Customer
Review Source
kimberly westerness
Been very happy to have this has saved us several times
1 month ago
Reply from American Home Shield
Thanks Kimberly. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Mar. 5th, 2025
Verified Customer
Review Source
Rory
I've had AHS for several years and it's been great.
1 month ago
Reply from American Home Shield
That's exactly what we like to hear. Thank you so much for sharing your warranty experience. Have a good day.
Best Regards,
Stacy
Best Regards,
Stacy
Feb. 27th, 2025
Verified Customer
Review Source
Marion
I love American Home Shield! Excellent , timely service
1 month ago
Reply from American Home Shield
Thank you so much for the great review! If there are any other services you need, please visit our website ahs.com.
Best wishes,
Stacy
Best wishes,
Stacy
Feb. 27th, 2025
Verified Customer
Review Source
Lela
I liked the professionalism of the service person.
1 month ago
Reply from American Home Shield
Thank you so much for sharing your warranty experience. If you ever need assistance, please contact us at ahs.com. We also have chat as an option to communicate. We are always here to help.
Best Regards,
Stacy
Best Regards,
Stacy
Feb. 27th, 2025
Verified Customer
Review Source
Patricia
A great company keeping our household running
1 month ago
Reply from American Home Shield
We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 21st, 2025
Verified Customer
Review Source
Diana
fast and quality service for my household.
1 month ago
Reply from American Home Shield
Thanks for sharing your warranty experience. Please contact us via ahs.com or by phone 800-776-4663 if you need assistance.
Best wishes
Stacy
Best wishes
Stacy
Feb. 21st, 2025
Verified Customer
Review Source
Jeannie
AHS has come a long way since we first signed up over ten years ago.
1 month ago
Reply from American Home Shield
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Virginia Martin
AHS is one of my priorities when I buy a home
1 month ago
Reply from American Home Shield
We greatly appreciate your loyalty to us and thank you again for sharing your experience.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Brian Schick
Quick responses and issues have been taken care of.
1 month ago
Reply from American Home Shield
We are happy to hear that the warranty has provided satisfactory service. Please reach out whenever you need warranty assistance. Enjoy your day.
Sincerely,
Stacy
Sincerely,
Stacy
Feb. 19th, 2025
Verified Customer
Review Source
Christopher
Our experience over the last 15+ years with AHS has been hit or miss. On the negative side, we have had to reject some of their contractors because, for example, one of the contractors truly deserved their 1.4 out of 5.0 Yelp rating. We have had furnace repairs and hot water tank replacement where the workers "jury rigged" a solution that we needed to live with or needed to be corrected in a future visit. In another case, we had to wait for nearly a month for our old (and eventually replaced) refrigerator to be repaired because the first technician completely misdiagnosed the problem. On the positive side however, our last call for our clothes dryer went extremely well. After I placed my request to AHS and then saw who they assigned to service it, I immediately called AHS and they assigned a different company who did a fantastic job. And in fairness, most of the AHS contractors have been ok to good. However, sometimes, it takes more time than we expected for the problems to be resolved.
3 months ago
Reply from American Home Shield
Hi Christopher, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Jan. 17th, 2025
Verified Customer
Review Source
Paige
I was told both of the old appliances would be covered with your insurance. When the evaluator came out, the washer seemed to work so he said no replacement.
The refrigerator freezer and door didn't even close and the evaluator said they had been misused, so no replacement.
I moved into this condo with these appliances and had to pay full price for both replacements. I am not happy with the outcome.
5 months ago
Reply from American Home Shield
Thanks Paige. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah
Sincerely,
Mariah
Oct. 17th, 2024
Review Source
Rae
Even though you’re expensive, at least I have peace of mind when I see the commercial I thank God I have it you have gotten a little high and the people that come out for the hundred dollars could be better I’ve had several visits were they never came back or completed it Thank you for the blanket and if you could do a little better, I’d be even happier garbage disposal. They wrote it down and then wanted extra money. I can’t fall for that yet. You are one of the best.
8 months ago
Reply from American Home Shield
HI Rae, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah
Aug. 7th, 2024
Verified Customer
Review Source
Lois Greenville, NC
I like that my issue was immediately addressed and referred for service by American Home Shield. While I felt the service technician solved the problem with my heating system, it did require two trips. I had to wait from Thursday to Monday for the technician to return. I was without heat on some cold evenings. In the end, my problem was solved to my satisfaction. Neither the AHS telephone contact or the A-Us telephone contact were sympathetic to my situation. All's well that ends well might be said.
1 year ago
Reply from American Home Shield
Dear Lois, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
Nov. 20th, 2023
Verified Customer
Review Source
Joan Mobile, AL
Usually easy to use. Overseas call center poorly informed of anything other than is this the last 4 of your card number. The dispatch I has now taken me 4 calls to get a contactor who could handle my issue. I set up a claim Saturday online & it disappeared. Called Monday morning & gave name of company from online Saturday but not in system. Contractor does not do gas. Called back as contractor stated they are not licensed to do gas. I was told I was set up with yet another contractor. Never received email/ text so Called back. Sure enough it was not set up with a new contactor. Finally that person did set up with new contractor. I have now been without heat, hot water or use of my stove for 4 days. Less than good service. Also the 2nd the last person I spoke to on the phone was very rude. No wonder he did not set up the dispatch.
1 year ago
Reply from American Home Shield
Dear Joan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.
Sincerely,
Kim
Sincerely,
Kim
Nov. 15th, 2023
Verified Customer
Review Source
Robert San Antonio, TX
The initial repair only lasted four hours before it had to be repaired again. The company was notified and they immediately sent someone out to complete the repair. There have been no other issues with the repair and the equipment works fine.
1 year ago
Reply from American Home Shield
Dear Robert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah
Nov. 14th, 2023
