American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Verified Customer

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John Doe Beaverton, OR

Excellent. We have been with American Home shield for over 10 years, and they have made multiple repairs. They never bait and switch, or find a way to deny valid claims with fine print or pre-existing conditions...they simply deliver. American home shield has saved us a ton of money on repairs. We cannot imagine owning a home WITHOUT having American Home shield, and our home is barely over 10 years old. Ps we tried 2 major warranty companies prior to AHS, and they were awful, even though highly ranked. AHS is the best of the best! Thank you American Home Shield!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hello John, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Verified Customer

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Anonomous

Overall they cover the basics but their companies may not be as quick in finalizing the fix as a homeowner would like. I literally had a AC issue with prior issues of slow leak of refrigerant that caused issues. The truck shows up after 3 to 4 days of scheduling time with no refrigerant to refill the AC with. They we waited another 3 to 4 days for them to return. Overall, we were about 3 weeks without AC during the summer months. It just seemed not appropriate and finally got tired of paying for the refrigerant cost when they could not find the leak and at our cost replaced the AC. Not real happy about how it all was handled and their policy of only providing 10 pounds of refrigerant where we paid the rest and the situation kept happening. Because it was now working they provided no support on the replacement.

4 years ago

Reply from American Home Shield

Hi,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Reginald B Turner

I have be a member for 18yrs now and I love the service wouid not trade it for nothing world. My refrigerator went out and that was about 30 years old after they came on and said that they couldn't fix it they gave me a voucher for $1,600 to home Depot and now my air conditioner went out and it's pretty old to so we are going to see what they're going to do I'm pretty sure they're going to replace it with a new one and can you pay the $75 deductible and that was it I'm already paid the $75 deductible for the air conditioner and I'll be out on the 20th of July so we'll see.

4 years ago

Reply from American Home Shield

Hi Reginald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 24th, 2020

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Verified Customer

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Greg & Jill Upchurch Pinson, AL

Professional, Friendly, Courteous. Excellent customer service. We have been with AHS for several years and wouldn't think of NOT having them as a provider. We were even notified by the contracted service agent that they were able to service our A/C earlier than our scheduled appointment! AHS has always provided high quality professionals for any issues we've had. Thank you AHS!

4 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Tony & Rose Hellertown, PA

We have checks and balances ......no one is perfect in this life......they do what is required of them.....and then some......we have been very lucky to have them ........we appreciate it when they tell you your appliance has had it..........and fixed those that are still viable......so yes 5 stars .....if you have any problem they will try to make it right ....that's just our experience with the individuals sent to us......

4 years ago

Reply from American Home Shield

Hi Tony & Rose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Palmira Pacheco San Antonio, TX

The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maintaintence company had come the day before, we call them Back and they found an other problem. We had them fix it and it worked well again. When it was time to purchase a new unit, we did nit call Home Shield, we had our Maintence Co. do the work.

4 years ago

Reply from American Home Shield

Hi Pamira,
Thank you for providing us with insight on your experience to have the air conditioner repaired.

Jun. 7th, 2020

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Verified Customer

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Tracy Rinehimer

I was so skeptical about buying a home warranty but after talking with them- and asking tons of questions - I purchased a plan. We have not been let done for 1 second! Immediate response to our service calls and even faster response time from the contractors! All our needs were met way over our expectations and we would recommend AHS to all our friends and family!

4 years ago

Reply from American Home Shield

Good afternoon Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Jody S - From Iowa

We've had them for 4 years, the few times we've had to call them for help, they were very friendly on the phone, told us who would be calling for a service call and when they would be calling us to coonfirm. Both service calls were handled by companies that have good local reputations, so I was glad to see that. One of the calls turned into a total water heater replacement. The new unit was installed 2 days later, with a small out of pocket expense. I am very satisfied with American Home Shield.

4 years ago

Reply from American Home Shield

Good afternoon Jody,
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Kay Scheidegger

I have used AHS for a year now. In that time, we have had plumbing and electrical issues resolved quickly and efficiently. When our 21-year-old refrigerator compressor was dying, we received a NEW refrigerator. Granted, that took a few weeks, but that was an issue with Sears, not with AHS. I happily renewed for another year, because it's peace of mind for us seniors in older homes!

4 years ago

Reply from American Home Shield

Good morning,
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!

May. 18th, 2020

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Verified Customer

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Will

The repairman was great! He was on time and practiced social distancing in our home. He was very kind and repaired what was needed repairing. The only issues I had with the entire situation was the initial contact with AHS office. I was placed on hold once for a long time and I eventually hung up the call. The next morning I was able to get through to an operator relatively easy.

4 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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BRYAN SCOTT Tucson, AZ

reliable, professional! I was very surprised that AHS was more concerned about my repair than I understood the issued was. I did not understand how serious my leaking water heater really was. I viewed my problem as a level 4 but AHS rightly understood I really has a level 10 emergency repair. AHS had the water heater replaced in less than 24 hrs.

4 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Johnny Wise Jr.

American Home shield always delivers in a timely manner. The techs that were sent to my home in the past has always been very professional. After identifying the problem or problems, the issue is always explained throughly to me. Lastly, once the work is complete, the technician always share best practices in order to take care of the repaired equipment. Thanks

4 years ago

Reply from American Home Shield

Hi Johnny,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Dominique Maddux-Jackson

I think the service was great and they were really quick and helpful. The only downside was I have a tankless water heater. The first company that was dispatched to help, does not work on tankless water heaters. So, I then had to wait until a second company was able to come out, so us not being able to stay in our home was extended by a day or two. I think that if having a tankless water heater makes a difference, customer service reps should ask that before determining what company to reach out to for the client. That way everyone is saved some time. The customers, like myself, may not know that this make a difference and that not everyone works on tankless water hearters. Otherwise, everything was great and every one was super friendly and helpful!

4 years ago

Reply from American Home Shield

Hi Dominique,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Mar. 23rd, 2020

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Verified Customer

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Ms. Barr

Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.

4 years ago

Reply from American Home Shield

Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Michael Weaver

My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Gabriel

I have been waiting for replacement of my A/C unit for over two months. They keep telling me they are trying to find a comparable unit. I had to put down $1400 down and am still waiting

2 months ago

Reply from American Home Shield

Hi Gabriel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Verified Customer

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Sheila

For dryer, Sears provided great service and timeliness. For plumbing, Mayes provided great customer services

2 months ago

Reply from American Home Shield

Hi Sheila, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Jaime

I don’t like the fact if you have an issue with a company that’s assigned to your case that American home shield will not listen and reassign your case to another company.

2 months ago

Reply from American Home Shield

Hi Jaime, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Judith

Companies are slow to contact customer. Text instead of calling. I don't check text that often so miss their communication. They set appointment without calling customer.

2 months ago

Reply from American Home Shield

Hi Judith, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Richard

Once you have a service call and a company has been assigned the service time is quick.

2 months ago

Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Russell

+ Fast response. - Not always A list repair companies - AC repairs did not fully include refrigerant cost (paid $10/pound when the cost is &130/pound)

1 month ago

Reply from American Home Shield

Hi Russell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Shripathi

Now that AHS has also bought its competitor OneGuard, they can charge whatever they want for premiums. I just saw a 50% increase in my annual renewal.

3 months ago

Reply from American Home Shield

Hi Shripathi, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 19th, 2024

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Verified Customer

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Alan

I had prior work done on my ac which was not fixed correctly. I was charged $1000 then. Now in order to get it fixed correctly it costing me another $1000. The new contractor has done an excellent job. However the prior contractor bached the job. Very disappointed in ahs for because the contractors they use are medoker at the best.

3 months ago

Reply from American Home Shield

Hi Alan, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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K

Lack of integrity and communication. Would rather pay for my appliances than ever have to deal with them again. They broke my fridge trying to fix the ice machine and it took over 2 months to get a replacement. The debacle and headaches that happened in that two months is not worth any "warranty" they offer.

3 months ago

Reply from American Home Shield

Hi K, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Judy Bailey McCurdy

I have used AHS 3-4 times in the past 10 years. Never had a problem and they are quick getting you taken care of.

3 months ago

Reply from American Home Shield

Hi Judy, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Joseph

AHS advertises "we'll fix it or replace it" After paying monthly member fees for about 7years i filed my first claim.. Now, after 7 months and 7 service calls and another $200 in fees, my refrigerator is still not working as it should!!

3 months ago

Reply from American Home Shield

Hi Joseph, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Marion

I was very disappointed with my technician that was assigned to me. He was not a great communicator. Ahs replaced my item in a timely manner.

3 months ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Julie

The service providers are not all consistently professional. My air conditioning company lied on necessary replacement costs , misdiagnosed and p When I asked for a second diagnosis, I was told no. I had to pay out of pocket for repairs from an outside company I called, but they fixed it cheaper than service company said.

3 months ago

Reply from American Home Shield

Dear Julie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Chad

Quick and efficient. Haven't had any issues with communication between them or the vendors they assign.

3 months ago

Reply from American Home Shield

Hi Chad, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Lynn

Criminals and shysters. Nothing but I'll-trained workmen. Look up for yourself in yellow pages and you'll do better!

3 months ago

Reply from American Home Shield

Hi Lynn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Rodney

Very frustrated we have been waiting to have a coil for our ac replaced since late April early May. The lack of communication is unacceptable. I shouldn’t have the hound any warranty company to finish a job that was started last year replacing the whole ac Unit

3 months ago

Reply from American Home Shield

Hi Rodney, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Joseph

I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.

3 months ago

Reply from American Home Shield

Hi Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Nate Hope

Poor customer service. My HVAC recently went out and I was told that it would be 5 days for someone to come out. The policy is 1-2 days. Very frustrating when you pay for Platinum service.

3 months ago

Reply from American Home Shield

Hi Nate, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Shane Rader

We liked the fact it was easy to get ahold of a representative. Communication and follow up between customer and contractor was great.

3 months ago

Reply from American Home Shield

Hi Shane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Howard

Getting the company out to diagnose the problem was quick. The coverage of service and parts was pathetic. Plus we couldn’t understand any of the people we talked to at your company.

3 months ago

Reply from American Home Shield

Hi Howard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Beverly

It took 5 days to get someone out there. They cut the sheet rock, fixed the leak yet never had someone fix the wall sheet rock after the repair. Still a big hole in the wall.

3 months ago

Reply from American Home Shield

Hi Beverly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Leticia

AHS insisted on sending a plumbing company that I have never been happy with!! Had a problem with a leak and it took about 3 weeks to get approved for another plumbing company to fix our problem! AHS never answered the plumbing company I got to fix our problem so now they won’t pay what I paid the plumbing company!

3 months ago

Reply from American Home Shield

Dear Leticia, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Chuck Martin

- The wait time from filing a claim to receiving service is unacceptable. - Service have been to my home replacing parts that do not fix the issue and have to come back multiple times. - Repeat claims for the same issues. - Wait time on parts to be received is unacceptable only to receive a part that does not resolve the issue.

3 months ago

Reply from American Home Shield

Dear Chuck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Allen

It took 83 days to get a pool heater replaced. I had 2 different opinions by 2 different contractors. The first a contractor send by AHS after weeks of waiting for it to be assigned. Then my own contractor after I had been given outside authorization. Then I waited weeks for AHS to get a third opinion which ironically is the same as the other two.

3 months ago

Reply from American Home Shield

Dear Allen, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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jtr Rubio

The worst 😫 experience ever, with a company that , that didn't do anything for me exep take my money I had about 4 call for repairs , nothing was fixed , exep I have some holes in my wall, I don't know who is running this company, sorry 😐 , sorry , company, I gave you one year money 😢.

3 months ago

Reply from American Home Shield

Hi JTR, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Brad Moore

I like tge quick response and repair. Don't like that your still out your deposit when the work ends up not being covered

3 months ago

Reply from American Home Shield

Hi Brad, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 7th, 2024

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Verified Customer

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msr1448@hotmail.com

This company is pathetic. I feel they should refund every single cent I've paid them. I filed my first and only claim with them on 6/5. As of 7/30, they still haven't gotten someone to fix my roof. On 6/11, they sent me a satisfaction survey for the work that still hasn't been done.

3 months ago

Reply from American Home Shield

Dear, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 5th, 2024

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Verified Customer

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Sarah Jane Murray

I’m having a real challenge here with a fraudulent report by a vendor. I don’t know if AHS is also involved in the fraudulent claim denial, at first, and now reversed, or if they simply sided with the fraudulent service provider against me, causing damage to my home. Neither is a great scenario.

3 months ago

Reply from American Home Shield

Dear Sarah Jane, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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Verified Customer

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Jaime

If could give zero stars I would. The contractors this company assigned are the worst. It has taken 4 months to get my washer fixed. Nothing but a scam I have spent hundreds getting my families clothes cleaned because I can't do it at my own home. Don't waste your money on this company.

3 months ago

Reply from American Home Shield

Hi Jaime, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 6th, 2024

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john truesdell

This company is a complete fraud. I have paid them thousands over the years for coverage for a 'home warranty.' This is a thing they offer, but do not actually provide. Today I opened a ticket for a washing machine which has steadily been growing louder and louder. After a 100.00 fee, in addition to all the fees they collect month after month, after month, it takes some days to get a contractor assigned and a 'tech' dispatched. Was this a tech? I don't think he was. I would call him an inspector, as he did absolutely nothing. Told me it is the transmission. Makes sense. Sounds like it. Go ahead and fix it. Oh, no. Must write a report and submit it to the 'warranty' company and see what they want to do. Took the day off for this. Then I get a call from the manager at the contractor to tell me that they can't diagnose the washer at all, unless it is 'moved out to a different room' while still hooked up. They need to be able to access all sides. What? I have no ability to do that. She then said that they cannot help me at all and to call American Home Shield to dispatch someone who can do what I need. Fine. But American Home Shield won't do that. They won't do anything until they have the report from the 'tech.' Fast forward to they have the report from the 'tech.' Which says not normal wear and tear, so not covered at all. They will not dispatch anyone. I am on my own. What makes it not normal wear and tear? How did they determine anything when they said that can't diagnose it without access to all sides? Thousands of dollars and an extra fee to do nothing. Thank you for giving me the runaround the whole day. Do they let you cancel? Not easy. But I'll be without coverage. I'm without coverage now! The 'coverage' isn't real! Try and get something repaired. Good luck. Oh, but don't cancel, we'll send someone else for a second opinion. For another 100.00 fee. No thank you. If American Home Shield wasn't such a scam they would be a joke.

2 months ago

Reply from American Home Shield

Contract is cancelled and in BBB Legal.

Sep. 25th, 2024

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Verified Customer

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Donald

See below . The overall rating is shown below

1 week ago

Reply from American Home Shield

Hi Donald, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Alicia Branch

Some of the service companies have not been the greatest.

2 weeks ago

Reply from American Home Shield

Hi Alicia, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 7th, 2024

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Verified Customer

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Tammy Sands

Ripoff, you get a different answer to same question depending on who answers the call.

2 weeks ago

Reply from American Home Shield

Hi Tammy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 7th, 2024

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Verified Customer

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Barry

Inconsistency in providing timely and quality service providers

3 weeks ago

Reply from American Home Shield

Hi Barry, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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Verified Customer

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Briana

Shouldn't take 2 months to fix a dishwasher. Should have paid for a new one.

3 weeks ago

Reply from American Home Shield

Hi Briana, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2024

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