American Home Shield: Read 34,724 User Reviews From Real Homeowners

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Ant Banks

I would give 0 stars if possible! Set up a repair on December 2nd to have my dryer looked at, on December 6th the repair technician came out said he knew the issue and would order parts. Come the end of December still no contact from repair company and when reach out I’m told parts are on order. I wait another 2 weeks and reach out and told the same thing “parts are on order” so I give it another 2 weeks and this time I request to cancel my warranty or give me a different company to fix my dryer. Long story-short there are no other companies they contract with and try to reorder parts after 2 months. I ended up cancelling the warranty and working on getting all my money back. This was the 1st attempt to file a claim and would never recommend to anybody in Tucson area.

2 months ago

Reply from American Home Shield

Hi Ant, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Feb. 5th, 2025

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Kimberly Frye

I would give them a zero if I could. What a complete waste of time. The "service pros" that they hire are completely incompetent or over charge on their service such that the warranty is useless. I had a dishwasher break in October 2024 --it's January and still not working. On multiple calls, I asked them to send a different pro and they refused. Finally, after 4 trips the "pro" sent the ticket to another "service pro" because per AHS they weren't familiar with our brand of dishwasher---but they were when they first came out? We'll see if the other "pro" is able to fix it --he did realize that the first pro had actually put in the wrong part. Now, trying to get the microwave fixed that the first service pro made worse and because past 30 days -they want to charge another service fee, even though I had made multiple calls noting that it wasn't fixed either. I've escalated twice, it's not worth the hassle. They literally do everything they can to avoid honoring the warranty. The interesting part is that if you do a search for reviews, they are hard to find --they have managed to address any search engine from showing the customers reviews and instead highlight the paid reviews which give the company much better rating. All in all, not worth the money to have the plan. Will not renew.

2 months ago

Reply from American Home Shield

Hi Kimberly, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Jan. 24th, 2025

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Verified Customer

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Pamela

There was never any argument the gentleman that they contracted came out, made the request for the repairs we needed, and they took care of it.

4 months ago

Reply from American Home Shield

Hi Pamela, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 10th, 2024

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Verified Customer

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Marivi

Customer service are prompt in taking the call, accomodating and follow up. The contractors are prompt and nice when asking question about the issue.

4 months ago

Reply from American Home Shield

Hi Marivi, Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 10th, 2024

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Verified Customer

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Frederick

Great so far! I was a previous customer but never had use for it. Now in a new home and it has already been a great benefit.

4 months ago

Reply from American Home Shield

Thank you for your feedback! We hope you continue to enjoy American Home Shield and the coverage we provide!

Dec. 4th, 2024

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Verified Customer

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Deborah

When I was deciding on subscribing with AHS the sales representative told me that AHS removers the AC unit off the roof. Then after subscribing I was told that AHS DOES NOT REMOVE the old AC off the roof. THEY LIED in order to get a new subscription!

4 months ago

Reply from American Home Shield

Hi Deborah, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Tammy

Very unhappy. They keep sending out HVAC companies with very poor reviews. When I called concerned and spoke with Elise she refused to assign another company. I do plan on dropping this company as this has been a nightmare. We have gone 3 weeks with no ac. I requested that their quality assurance team do their job and look into these companies they are contracting. The company I’m being forced to deal with has multiple one star reviews and the reviews even spoke negatively about AHS. Something has to change or they will go out of business.

4 months ago

Reply from American Home Shield

Hi Tammy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 27th, 2024

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Verified Customer

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Brian

excellent communication and service, they kept me up-to-date on progress of repair. Thank you very much for all of your help.

4 months ago

Reply from American Home Shield

We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Nov. 27th, 2024

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Verified Customer

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Melinda

The coverage for plumbing is awful. I paid you $125 to call your plumber , and because my home (and the several hundred homes in my community) have the plumbing access vent on the roof, the work was not covered. I ended up paying the entire service plus your fee, out of pocket. I'm guessing this won't be the last time I feel ripped off.

4 months ago

Reply from American Home Shield

Hi Melinda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Nov. 22nd, 2024

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Verified Customer

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Leonard

Excellent and fast service. Great customer experience, very professional, I would recement any of my friends and family.

4 months ago

Reply from American Home Shield

Dear Leonard,

We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Nov. 22nd, 2024

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Verified Customer

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Alexander

Knowing that I can just call AHS whenever I have problems with any of my appliances or electronics. It will get replaced or repaired

5 months ago

Reply from American Home Shield

Hi Alexander, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,
Mariah

Nov. 19th, 2024

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Verified Customer

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Dramane

The company does not covered anything’s. The experience I had with American home Shield,. Each time I had a service request, I had to pay a lot of money out of pocket. You do your monthly payment and when you request a service. You have to pay $125 upfront and when the technician comes out. They tell you, the company is not covering this and not covering that. You will end paying money out of pocket.

5 months ago

Reply from American Home Shield

Dear Dramane, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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GM

Great service, easy to get in contact with company and the businesses associated have been spot on regardless of their online reviews.

5 months ago

Reply from American Home Shield

Thanks GM. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Mark

Love it pay a one time fee for whatever is wrong . Anywhere else diagnostics fee then another fee for so.ething else . Gives me piece of mind

5 months ago

Reply from American Home Shield

Thanks Mark. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Nov. 14th, 2024

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Verified Customer

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Nancy

I feel like I’m being over charged to fix my garage. I had no clue I had to come up with so much money to have it fixed. Because I was having to come with so much money, I decided to do a cash out, believing I would get the amount AHS was going to pay, which was $400.00, but all youre giving me is $92.00. This is ridiculous. So I am going to have to continue to use AHS to fix my garage and pay $500, that isn't in my budget, at all. I’m very disappointed with your company.

5 months ago

Reply from American Home Shield

Hi Nancy, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Nov. 14th, 2024

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Verified Customer

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Anthony Wham

Excellent customer service. Top shelf user experience. Functionality and ease of us of customer web page is bestin class.

5 months ago

Reply from American Home Shield

Hi Anthony, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Mariah

Nov. 6th, 2024

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Verified Customer

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Rosheda

5 months ago

Reply from American Home Shield

Dear Rosheda,
We appreciate your feedback and hope you continue to enjoy American Home Shield!
Sincerely,
Mariah

Oct. 18th, 2024

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Verified Customer

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BrendaSue Edwards

Mike was awesome. However the length of time it took to resolve my issues ..over 2wks..was not acceptable but no fault of Mike's. His work was exceptional.

5 months ago

Reply from American Home Shield

BrendaSue, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 31st, 2024

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Verified Customer

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Nannette

Every time we had used American Home Shield they have been prompt, courtesy and very well informed. The job was done very quickly.

5 months ago

Reply from American Home Shield

Dear Nannette, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Oct. 23rd, 2024

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Verified Customer

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Denise

Customer Service was quite helpful. The installation of my new washer and removal of my old washer was performed professionally and efficiently.

5 months ago

Reply from American Home Shield

Hi Denise, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 18th, 2024

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Omar

This Technician man is super polite, respectful and he knows what he is doing. I will give him a lot more than five stars. God bless him. I hope a lot of Technician like him……

3 months ago

Reply from American Home Shield

Hi Omar, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again.
Sincerely,
Mariah

Jan. 6th, 2025

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T Randle

3 months ago Edited December 23, 2024

Reply from American Home Shield

HI T,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Donna

I’m very satisfied with AHS and the professional experience with the repair technicians that are sent to do the job I’ve needed. I’m glad I use their service.

5 months ago

Reply from American Home Shield

Dear Donna, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Oct. 16th, 2024

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Verified Customer

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Elias

I’ will like to give 5 stars ,but unfortunately the company that AHS hired to do the job took 2 weeks before they install the water heater, if the service was a little faster ,I will give 5 stars

6 months ago

Reply from American Home Shield

Hi Elias, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 16th, 2024

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Verified Customer

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Alivia

This is the Best company to hire for home warranty. I have never had any problems with the service provider that they hire to help their customers. I would highly recommend.

6 months ago

Reply from American Home Shield

Alivia, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.
Sincerely,
Mariah

Oct. 16th, 2024

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Verified Customer

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Jinny

Sometimes service company doesn’t know I’m on the 3rd floor. Also I would prefer what ever company does the job. Should be the first one to be called if same item has another problem

6 months ago

Reply from American Home Shield

Hi Jinny, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 10th, 2024

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Verified Customer

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Shirley

I like the skills, their ability to quickly trouble shoot and quickly identify issues and I like the overall good attitudes of every serviceman that I have encountered

6 months ago

Reply from American Home Shield

Hi Shirley, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Sincerely,

Mariah

Oct. 10th, 2024

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Verified Customer

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Emma

I have been with Home Shield for several years and I am very impressed with their service updates. I am very pleased with how they handled my claims a couple of weeks ago.

6 months ago

Reply from American Home Shield

Hi Emma,
We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Oct. 2nd, 2024

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Verified Customer

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Charles

We have had AHS for over 12 years. They are a complicated company to work with. We have issues every time we submit a claim, but most of the time everything works out…it just takes an extended amount of time to get to that finish line.

7 months ago

Reply from American Home Shield

Hi Charles, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 6th, 2024

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Verified Customer

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Clyde G.

I like the quick response on most problems. I disliked the procedures or process you had to follow for replacing an HVAC unit. Takes to long. Skiped AHS and replaced at my own expense.

7 months ago

Reply from American Home Shield

Hi Clyde, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Maggie

Submitted a service request on 4/29 for my microwave. It is now 9/3 and the repair is not done. Service provider kept cancelling the day of the appointment resulting in a rescheduled appointment at least 2 weeks later. No other service providers available in my area. Now this service provider says they no longer have technicians in my area. AHS does not actively communicate or follow up on service request status. I plan on cancelling my warranty and demanding that they refund me for 4 months of premium payments because they have not been able to complete this request. If you live in a remote or rural area, do not use AHS. They don’t have service providers, but they are happy to continue taking your money for premiums.

7 months ago

Reply from American Home Shield

Hi Maggie, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Robert

Your prices have steadily increased over the years , while many things I have inquired about are not covered . Recently , you guys have sent companies out to repair the refrigerator . After three visits and paying you three time the same problem still hasn’t been fixed ! We haven’t received any follow up from you guys regarding this problem either !

7 months ago

Reply from American Home Shield

Hi Robert, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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JP

American Home Shield is Anything BUT AMERICAN! The only time I spoke with someone in the U.S. was when I signed up. All the call reps I spoke with were in the Philippines and was hard to understand or get a point across. My problem took 8 months to get resolved. There was always miss communication or no communication between American Home Shield , the Contractor and The customer. If it weren’t for me being consistent on what was going on who knows how long my problem would have gone on. The contractor diagnosed and installed the new unit with no problem but was given a hard time when requesting the new unit.

7 months ago

Reply from American Home Shield

Hi JP, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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MIKE L

I recently had a serviceman over at my home to repair my oven. He said the oven is working properly. He also told me he would call or contact me within two days to see if my oven was working properly. He did not call back and it has been more than a week.

7 months ago

Reply from American Home Shield

Hi Mikel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Michelle

Disappointed with this home warranty company concerning coverage for repairs for my AC . I have been a customer with coverage for almost 20 years. I have had the unit repaired at least two to three times during the duration . The fee for service call, went from 45.00 to 125.00, per visit, which used to cover whatever the issue was. This year my AC stopped getting cool so I placed a service call to AHS. I paid the $125.00 for the service call only to be told I would need to pay an additional $ 1250.00 (my portion) of the bill to get my AC repaired. That’s twelve hundred and fifty dollars, that is not in my budget.

7 months ago

Reply from American Home Shield

Dear Michelle, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Angelica

We had the worst knowledge with AHS. Our AC unit needed to be replaced because it was leaking gas and had other issues (22 years old unit). AHS refused to replace it even though the company they sent to repair the AC unit agreed that our AC unit needed to be replaced. Be aware that your old appliances will never be replaced by AHS. AHS purchases parts ol l of appliances that are no longer available to the public and make every effort to repair your old appliances. Nevertheless, the repair cost falls on you to pay the repair company contracted by AHS. We ended up not agreeing with their shady practice and replaced our AC unit on our own. I do not recommend their services.

7 months ago

Reply from American Home Shield

Hi Angelica, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Tammy

Just wish they would listen when we tell them about vendors that are trying to make money off the customers and not fixing the problem. Spent a lot of money on air conditioner. Breaks down every month during the summer

7 months ago

Reply from American Home Shield

Hi Tammy, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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Ryland

American Homesheild is a complete scam and I’m letting all the people I know on social media how you take advantage of customers. I had a plumbing issue and reached out to you for serves. I explained I needed a snake to clear main drain. You sent AJ pllumbing to my house who have been there on multiple occasions. I answered the door he said what’s the problem? I said the same and need you to snake. He said I have to call my office for approval. I said why didn’t you get that before coming here. He never stepped foot in my house. I waited for him while I called you. Went back to the door to let him in and he took off with no explanation cci explained what happened to you who didn’t seem very interested in helping me. Saying we have to wait fo hear from them. Not to mention it took a week to get the appointment. I called you again to request another vendor and you had none. I the. Requested that you never send AJ plumbing to my house again. I also requested a full refund which you denied me the. Decided to give me 50% back which is unacceptable. I was forced to spend $500 on a plumber to come and fix the problem you wouldn’t fix. I will have my attorney to reach out for my reimbursement and the aggravation and stress you have caused me. I am looking for another home warranty company to handle my needs if this is not resolved. I GIVE YPU A NEGATIVE 5 As a rating

7 months ago

Reply from American Home Shield

Hi Ryland, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Slick

There is nothing good I can say about AHS over the last 3 years. I cancelled all 4 of my contracts. The last straw was when one of the AHS vendors said is would cost $5000 to fix a leak. After I cancel my policy, partly because of this interaction, I called a local leak detection company. After they located the leak I called a local plumber. The total to find and fix the leak was less than $600 and it was completed in 4 days from initial contact. I have other (documented) examples of how terrible AHS is. My advice is to save your money and not waste it on American Home Shield. They use the lowest priced and least skilled vendors and they will make up reasons to not cover your claims.

7 months ago

Reply from American Home Shield

Hi Slick, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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John

If I could have left a zero rating I would have. We have problems with our Air Conditioner cycling on and off all summer. The last time was for 9 hours during the day. A & R Complete Services was out 3 times. Problem was never fixed. However, the real reason for the no star rating is their complete lack of communication and cooperation when they were asked to come out a 4th time. According to American Home Shield they accepted the return visit, but despite us leaving countless messages to call us back at a certain number they never called us at that number. They kept calling a different number. We even told American Home Shield to remove that other number from our account. They never set up an appointment with us. We called American Shield numerous times to complain and they called as well. A & R also ignored them. We asked American Shield to set us up with someone else but that request was refused as well. Terrible service between the vendor and the insurance company.

7 months ago

Reply from American Home Shield

Hi John, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 27th, 2024

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Verified Customer

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Neruh

The ease of getting a service request done has been one of the best aspects. The piece of mind of having the coverage is invaluable. Very happy with AHS.

7 months ago

Reply from American Home Shield

Hi Neruh, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 27th, 2024

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Verified Customer

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Brent

Have been a paying customer for years and have never been 100% satisfied with them. Depending on what you need, you will sit on hold for a long time and when you do talk to someone, for me, it is very difficult to understand their dialect. My most recent a/c encounter…their tech cam out and spent maybe 15 minutes at the house and told me that my evap coil was bad and needed to be replaced and took a picture of a date on the outside of the air handler showing if that it was last replaced in 2015. What he didn’t realize, the evap coil was changed in 2021 and was noted on the inside of the air handler on the inside but he wouldn’t know that because he never took the cover off to actually check it. I know this because I was standing at the bottom of the steps. I was sent a quote for the uncovered portion that AHS said that I would have to pay out of pocket for almost $6,000. I called to get a second opinion and AHS said that I had to pay because they wouldn’t cover just because I didn’t agree with the price. I paid out of pocket to rediagnose and the issue was that the heater was blowing at the same time as the a/c. It cost me $380. I did the cash in lieu of payment option through AHS so I could reimburse myself for paying my own a/c tech and it was a nightmare to get my money back. It took months and they made me seem like I was the bad guy.

7 months ago

Reply from American Home Shield

Hi Brent, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Robert

We had an unpleasant experience with AHS recently. Our tankless systems computer board was shorted out due to our power being turned off and on during the recent hurricane. The first company came out and pronounced the unit failing due to improper maintenance and it lacked a valve for clean out. I explained to the guy that it had been maintained and our plumber did not have an issue cleaning out the system. I requested a second opinion and my claim was denied to not having the correct valve as previously mentioned. The quotes to replace the unit were $6600.00 and $4400.00. I found a new unit for $998.00 and hired a plumber for $300.00. A big difference and I feel the first two companies were taking advantage of the storm by price gouging. I wrote a letter to AHS expressing my concerns and it was returned to me. I sincerely believe the process needs an appeals process that allows the homeowner to express their concerns and not rely exclusively on the first company’s information. It’s to the first company’s advantage to recommend a denial so that they benefit.

7 months ago

Reply from American Home Shield

Hi Robert, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Staci

It took SIXTEEN WEEKS for AHS to replace my non-working refrigerator. TEN repair attempts (of which, the vendor failed to show up 3 separate times), and utter and complete failure to uphold the warranty in good faith. Continually just passed around to get me off the phone and to go away. Definitely efforts to exhaust the warranty holder to give up efforts to make AHS uphold their contracts. Miserable experience. Repair vendor even recommended filing with Attorney General! Claimed AHS has verbally threatened to drop repair contracts if replacement is requested - even when the appliance meets the criteria! Also claimed that repair company threatened employees with termination should they recommend replacement due to the threat of contract termination from AHS. Absolutely creates a conflict of interest and a seemingly intentional effort to take advantage of premium-paying customers. 1000% do NOT recommend.

7 months ago

Reply from American Home Shield

Hi Staci, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Keith

Great service, quick access to technicians. I have been assigned some non certified companies for the appliances that needed service. They took much longer than expected to diagnose and source the correct parts.

7 months ago

Reply from American Home Shield

Hi Keith, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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S.H.

It used to feel more worth it when the yearly fee and the service fee were lower but as prices have increased the value feels less balanced. They often also send out subpar contractors that do temporary fixes and not high quality work.

7 months ago

Reply from American Home Shield

Dear S.H., I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Herbert

I love American Home Shield. Every claim I have get resolved or a great explanation why ot wasn't. Always timely and accurate with the time of service

7 months ago

Reply from American Home Shield

Dear Herbert, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Russell

Every repair I've done has taken multiple visits and repetitive calls to both you and the vendors to get done. For example, on my microwave repair, the first company flaked out after coming. The second company came, ordered a part, but when they installed it that wasn't the part which needed replacement. They then ordered supposedly the right part, but it was also wrong although the microwave then worked. However, the part they put on was sloppily glued over the original buttons you push and 1/3 of the bottom still showed the original non-working buttons because the part they glued on was the wrong size. They then claimed that this was only a cosmetic issue and it took multiple calls to them and AHS to get it resolved. The refrigerator repair is taking a similar track in that there has been someone out at least 5 times. It still isn't working right.

7 months ago

Reply from American Home Shield

Hi Russell, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Leon

I like the security knowing that the product will be replaced if it cannot be repaired; however, I also know that the replacement product will never be the same quality we had . We had a microwave replaced. The old one was a Dacor and the new replacement was a GE Monogram.

8 months ago

Reply from American Home Shield

Hi Leon, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

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Gail

Too many calls for repair before replacement offer was made. Over the years, I personally think there has been a decline in service with customer service. In addition I think that payment should be made AFTER services have been rendered not before .

8 months ago

Reply from American Home Shield

Hi Gail, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 15th, 2024

American Home Shield Reviews