American Home Shield: Read 34,293 User Reviews From Real Homeowners

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Verified Customer

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Autumn Lewiston, ID

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Autumn. Thank you so much for taking time to let us know about your service experience. We are so happy to know how pleased you are with your warranty coverage. We understand how important it is that we provide service our members can count on when needed. Thank you for choosing American Home Shield.

Dec. 20th, 2021

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Verified Customer

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Frances Watd Burney, CA

I needed a repair and they acted on getting it fixed within days. They referred me to the purchase department and within a day or two they found me a replacement for my oven and hopefully within the same month of break down my new oven will be delivered. The only thing I might fault is it takes at least 21 days to get your reimbursement check. Some insurance co. Deposit it in your Bank account.

3 years ago

Reply from American Home Shield

Good afternoon Frances,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jan. 30th, 2021

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Verified Customer

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James

I love my AHS policy. The only thing that keeps AHS from being perfect is that the process of getting a repair done usually follows a particular pattern: the service person comes out and diagnoses the problem, then says they will check in with AHS before they will schedule the repair or order the part or whatever. Then there will be like a week, sometimes two, sometimes three, when nothing happens. Eventually, I will get a note from AHS asking me to review the service I received, usually before the repair has been completed. Then I will call AHS to get an update on the repair, and find out that some technicality kept the repair from being completed. A little back and forth with AHS will ensue, and then I will receive a call from the service company and the repair will be scheduled and completed. This is literally the same process I have gone through with AHS on nearly every repair for 20 years. I'm usually very happy with the service when it's all done, and I'm always grateful that I have an AHS policy. Nowadays, I just remind myself that it's going to be a process before I engage with AHS on a repair, and that helps me to be patient.

3 years ago

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Verified Customer

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Mike

In general I have had no problems with AHS. I understand that they tend to use lower 'quality' providers since they are the ones likely to be willing to accept lower reimbrsements, but I have had only a few instances where I did not want to use their provider or did not like them. I recently found a provider that wanted to charge me more for a job than a second-opinion I obtained, and I went with the second opinion. But, to their credit, AHS did pay me what they would have given their provider for the job. Basically they only pay about $500 for under slab access and they paid me that and I used my own contractor. I've been with AHS for 18 years and have overall been satisfied, as well as saved money.

4 years ago

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Verified Customer

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Shelby

I've only been a member a month when my nozzle behind my washer started leaking water and first scheduled an appointment with someone who repairs washers. I called those people directly and they told me I needed a plumber. I called American Home Shield and they quickly got me an appointment with a plumber instead. There was no waiting, no complications and my faucet was repaired that very same day. I highly recommend American Home Shield for home warranty.

4 years ago

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Verified Customer

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John Peshniak

I went with AHS after doing research. I had to use them recently and I was more than happy on how easy it was to get a technician out. You pay your deductible on line and give you'd issue. A tech called me back the next morning at 07:00. Any doubts were erased immediately. From start to finish I'll be honest I was waiting for hiccup but there was none. I'm not saying I can't wait for another issue but I know what to expect

4 years ago

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Verified Customer

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Debbie Travis

The first contractor they sent out diagnosed my ac wrong, I had my insurance company come out & they diagnosed it correctly. I called Am Home Shield & told them. They sent another contractor out & they diagnosed it correctly. They installed a new ac & furnace. The new contractors were very professional, knowledgeable & friendly. The first contractor was not very knowledgeable or professional.

4 years ago

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Verified Customer

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Michele A Wagoner San Juan Capistrano, CA

THIS COMPANY IS THE VERY BEST. They work with reliable and honest repair people! I've had service techs come to take care of the problem soon after I reported it. I've had coverage with 2 other companies over the last 20 years. Long story short, there was total frustration and much stress whenever something broke in one of my homes. If you needed an air conditioner repaired quickly you were out of luck. They would stall and make you wait. Until you couldn't wait any longer and hired someone. Or telling you stories like someone tampered with it. Ugh!

4 years ago

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Verified Customer

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Susie Coley Hialeah, FL

This is a very good reparable company.love I the service and the work that they give.This company is a company of their word. I plan on keeping us company. I speak highly of this company to other friends and family members.This company stay behind their name and get the job done.Fast and Efficient, Trustworthy, affordable fees.Very patient with the customers. Have very good interest were the companies that they work with and deal with

4 years ago

Reply from American Home Shield

Hi Susie, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2020

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Verified Customer

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John Doe Beaverton, OR

Excellent. We have been with American Home shield for over 10 years, and they have made multiple repairs. They never bait and switch, or find a way to deny valid claims with fine print or pre-existing conditions...they simply deliver. American home shield has saved us a ton of money on repairs. We cannot imagine owning a home WITHOUT having American Home shield, and our home is barely over 10 years old. Ps we tried 2 major warranty companies prior to AHS, and they were awful, even though highly ranked. AHS is the best of the best! Thank you American Home Shield!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hello John, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.

Aug. 4th, 2020

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Verified Customer

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Reginald B Turner

I have be a member for 18yrs now and I love the service wouid not trade it for nothing world. My refrigerator went out and that was about 30 years old after they came on and said that they couldn't fix it they gave me a voucher for $1,600 to home Depot and now my air conditioner went out and it's pretty old to so we are going to see what they're going to do I'm pretty sure they're going to replace it with a new one and can you pay the $75 deductible and that was it I'm already paid the $75 deductible for the air conditioner and I'll be out on the 20th of July so we'll see.

4 years ago

Reply from American Home Shield

Hi Reginald, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together.

Jul. 24th, 2020

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Verified Customer

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Anonomous

Overall they cover the basics but their companies may not be as quick in finalizing the fix as a homeowner would like. I literally had a AC issue with prior issues of slow leak of refrigerant that caused issues. The truck shows up after 3 to 4 days of scheduling time with no refrigerant to refill the AC with. They we waited another 3 to 4 days for them to return. Overall, we were about 3 weeks without AC during the summer months. It just seemed not appropriate and finally got tired of paying for the refrigerant cost when they could not find the leak and at our cost replaced the AC. Not real happy about how it all was handled and their policy of only providing 10 pounds of refrigerant where we paid the rest and the situation kept happening. Because it was now working they provided no support on the replacement.

4 years ago

Reply from American Home Shield

Hi,

We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 28th, 2020

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Verified Customer

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Greg & Jill Upchurch Pinson, AL

Professional, Friendly, Courteous. Excellent customer service. We have been with AHS for several years and wouldn't think of NOT having them as a provider. We were even notified by the contracted service agent that they were able to service our A/C earlier than our scheduled appointment! AHS has always provided high quality professionals for any issues we've had. Thank you AHS!

4 years ago

Reply from American Home Shield

Hi Greg,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 1st, 2020

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Verified Customer

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Tony & Rose Hellertown, PA

We have checks and balances ......no one is perfect in this life......they do what is required of them.....and then some......we have been very lucky to have them ........we appreciate it when they tell you your appliance has had it..........and fixed those that are still viable......so yes 5 stars .....if you have any problem they will try to make it right ....that's just our experience with the individuals sent to us......

4 years ago

Reply from American Home Shield

Hi Tony & Rose,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 7th, 2020

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Verified Customer

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Palmira Pacheco San Antonio, TX

The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maintaintence company had come the day before, we call them Back and they found an other problem. We had them fix it and it worked well again. When it was time to purchase a new unit, we did nit call Home Shield, we had our Maintence Co. do the work.

4 years ago

Reply from American Home Shield

Hi Pamira,
Thank you for providing us with insight on your experience to have the air conditioner repaired.

Jun. 7th, 2020

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Verified Customer

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Jody S - From Iowa

We've had them for 4 years, the few times we've had to call them for help, they were very friendly on the phone, told us who would be calling for a service call and when they would be calling us to coonfirm. Both service calls were handled by companies that have good local reputations, so I was glad to see that. One of the calls turned into a total water heater replacement. The new unit was installed 2 days later, with a small out of pocket expense. I am very satisfied with American Home Shield.

4 years ago

Reply from American Home Shield

Good afternoon Jody,
Your patronage to American Home SHield is more than appreciated! Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

May. 23rd, 2020

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Verified Customer

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Tracy Rinehimer

I was so skeptical about buying a home warranty but after talking with them- and asking tons of questions - I purchased a plan. We have not been let done for 1 second! Immediate response to our service calls and even faster response time from the contractors! All our needs were met way over our expectations and we would recommend AHS to all our friends and family!

4 years ago

Reply from American Home Shield

Good afternoon Tracy,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 25th, 2020

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Verified Customer

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Kay Scheidegger

I have used AHS for a year now. In that time, we have had plumbing and electrical issues resolved quickly and efficiently. When our 21-year-old refrigerator compressor was dying, we received a NEW refrigerator. Granted, that took a few weeks, but that was an issue with Sears, not with AHS. I happily renewed for another year, because it's peace of mind for us seniors in older homes!

4 years ago

Reply from American Home Shield

Good morning,
Thank you so much for your kind words, Kay. We really appreciate you taking the time out to share your American Home Shield experience with us!

May. 18th, 2020

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Verified Customer

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Will

The repairman was great! He was on time and practiced social distancing in our home. He was very kind and repaired what was needed repairing. The only issues I had with the entire situation was the initial contact with AHS office. I was placed on hold once for a long time and I eventually hung up the call. The next morning I was able to get through to an operator relatively easy.

4 years ago

Reply from American Home Shield

Hi Will,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 25th, 2020

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Verified Customer

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BRYAN SCOTT Tucson, AZ

reliable, professional! I was very surprised that AHS was more concerned about my repair than I understood the issued was. I did not understand how serious my leaking water heater really was. I viewed my problem as a level 4 but AHS rightly understood I really has a level 10 emergency repair. AHS had the water heater replaced in less than 24 hrs.

4 years ago

Reply from American Home Shield

Hi Bryan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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Johnny Wise Jr.

American Home shield always delivers in a timely manner. The techs that were sent to my home in the past has always been very professional. After identifying the problem or problems, the issue is always explained throughly to me. Lastly, once the work is complete, the technician always share best practices in order to take care of the repaired equipment. Thanks

4 years ago

Reply from American Home Shield

Hi Johnny,
I would like to thank you for your feedback. I hope you continue to enjoy the prompt and professional customer service AHS provides.

Apr. 17th, 2020

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Verified Customer

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Dominique Maddux-Jackson

I think the service was great and they were really quick and helpful. The only downside was I have a tankless water heater. The first company that was dispatched to help, does not work on tankless water heaters. So, I then had to wait until a second company was able to come out, so us not being able to stay in our home was extended by a day or two. I think that if having a tankless water heater makes a difference, customer service reps should ask that before determining what company to reach out to for the client. That way everyone is saved some time. The customers, like myself, may not know that this make a difference and that not everyone works on tankless water hearters. Otherwise, everything was great and every one was super friendly and helpful!

4 years ago

Reply from American Home Shield

Hi Dominique,
We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Mar. 23rd, 2020

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Verified Customer

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Ms. Barr

Recently phoned American Home Shield ('AHS') and started telephone claim to service Maytag range. AHS representative was professional in the handling of my claim. Within an hour, Service Contractor contacted me to confirm next day service. Upon timely arrival and thorough assessment of the range, the issue was identified, parts were ordered (and picked up) and successful repair was made. Thank you AHS for service well provided.

4 years ago

Reply from American Home Shield

Hi Ms. Barr,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Michael Weaver

My experience with American Home Shield was positive and professional. They were prompt respond to my service request, and extremely efficient in getting a service professional to respond to my service request. The repair was completed promptly and professionally . They made a potentially stressful situation stress free. I would gladly recommend American Home Shield to anyone who needs repairs to their home.

4 years ago

Reply from American Home Shield

Hi Michael,
Thank you for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope you continue to enjoy AHS and the coverage we provide.

Mar. 10th, 2020

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Verified Customer

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Gabriel

I have been waiting for replacement of my A/C unit for over two months. They keep telling me they are trying to find a comparable unit. I had to put down $1400 down and am still waiting

2 months ago

Reply from American Home Shield

Hi Gabriel, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Sep. 5th, 2024

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Verified Customer

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Sheila

For dryer, Sears provided great service and timeliness. For plumbing, Mayes provided great customer services

2 months ago

Reply from American Home Shield

Hi Sheila, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Sep. 4th, 2024

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Verified Customer

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Jaime

I don’t like the fact if you have an issue with a company that’s assigned to your case that American home shield will not listen and reassign your case to another company.

2 months ago

Reply from American Home Shield

Hi Jaime, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Sep. 4th, 2024

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Verified Customer

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Judith

Companies are slow to contact customer. Text instead of calling. I don't check text that often so miss their communication. They set appointment without calling customer.

2 months ago

Reply from American Home Shield

Hi Judith, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 29th, 2024

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Verified Customer

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Richard

Once you have a service call and a company has been assigned the service time is quick.

2 months ago

Reply from American Home Shield

Hi Richard, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 29th, 2024

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Verified Customer

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Holly

AHS doesn't try to get out of paying for repairs or replacement like another company I tried.

2 months ago

Reply from American Home Shield

Dear Holly, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 23rd, 2024

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Verified Customer

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George and Wanda

We have been waiting for over 80 days to either have my central air conditioning fixed or replaced. American Home Shield has given us the run around and nothing has been done.

2 months ago

Reply from American Home Shield

Hi George & Wanda, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Haley

No local contractors. Can't seem to get customer service to understand when there's a serious leak or concern that requires urgency. No follow through when I'm told I'll receive a call back numerous times.

2 months ago

Reply from American Home Shield

Hi Haley, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Manuel

They always solve your problems no matter how small it is and also they’re always friendly.

2 months ago

Reply from American Home Shield

Hi Manuel, We greatly appreciate your loyalty to us, and thank you again for sharing your experience. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Shirley

Took too long for my unit to be fixed only to find out it will need to replaced and there will be a large out of pocket to replace.

2 months ago

Reply from American Home Shield

Hi Shirley, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 23rd, 2024

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Verified Customer

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Lynn

I placed a repair service for my ceiling fan and it couldn’t be repaired. I have now waited over a month for my payout. I plan on cancelling my account.

2 months ago

Reply from American Home Shield

Hi Lynn,

I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 22nd, 2024

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Verified Customer

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Julie Jewell

American Appliance Repair has been great for all our service needs. I highly recommend them.

2 months ago

Reply from American Home Shield

Hi Julie, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 15th, 2024

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Verified Customer

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Wallace

Apparently, my monthly rate increased from $78.00 to $92.00 without me being notified that an increase was coming.

2 months ago

Reply from American Home Shield

Hi Wallace, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Scott

They took over two months to fix my AC unit because my contract was about to expire and they were trying to get out of fixing it. The repair company told me they do that all the time!

2 months ago

Reply from American Home Shield

Hi Scott, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Verified Customer

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Charles

No one has called me back and handled my issue. I have spent hours on the phone with them and my AC issue still hasn’t been addressed since they cannot communicate with their parts department.

2 months ago

Reply from American Home Shield

Hi Charles, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 15th, 2024

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Russell

+ Fast response. - Not always A list repair companies - AC repairs did not fully include refrigerant cost (paid $10/pound when the cost is &130/pound)

1 month ago

Reply from American Home Shield

Hi Russell, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah

Oct. 2nd, 2024

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Verified Customer

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Marion

I was very disappointed with my technician that was assigned to me. He was not a great communicator. Ahs replaced my item in a timely manner.

2 months ago

Reply from American Home Shield

Hi Marion, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Julie

The service providers are not all consistently professional. My air conditioning company lied on necessary replacement costs , misdiagnosed and p When I asked for a second diagnosis, I was told no. I had to pay out of pocket for repairs from an outside company I called, but they fixed it cheaper than service company said.

2 months ago

Reply from American Home Shield

Dear Julie, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 8th, 2024

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Verified Customer

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Chad

Quick and efficient. Haven't had any issues with communication between them or the vendors they assign.

2 months ago

Reply from American Home Shield

Hi Chad, We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Sincerely,

Mariah

Aug. 9th, 2024

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Verified Customer

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Lynn

Criminals and shysters. Nothing but I'll-trained workmen. Look up for yourself in yellow pages and you'll do better!

2 months ago

Reply from American Home Shield

Hi Lynn, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Rodney

Very frustrated we have been waiting to have a coil for our ac replaced since late April early May. The lack of communication is unacceptable. I shouldn’t have the hound any warranty company to finish a job that was started last year replacing the whole ac Unit

2 months ago

Reply from American Home Shield

Hi Rodney, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Joseph

I dislike the fact that my payments keep going up every year for my monthly payments. I also don’t like the fact that they always try to “bandaid” an issue.

3 months ago

Reply from American Home Shield

Hi Joseph, I'm so sorry for the problems you've been experiencing. Please reach out to us at bestco@ahs.com so we can discuss this further. Sincerely, Mariah

Aug. 9th, 2024

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Verified Customer

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Nate Hope

Poor customer service. My HVAC recently went out and I was told that it would be 5 days for someone to come out. The policy is 1-2 days. Very frustrating when you pay for Platinum service.

3 months ago

Reply from American Home Shield

Hi Nate, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Shane Rader

We liked the fact it was easy to get ahold of a representative. Communication and follow up between customer and contractor was great.

3 months ago

Reply from American Home Shield

Hi Shane, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Howard

Getting the company out to diagnose the problem was quick. The coverage of service and parts was pathetic. Plus we couldn’t understand any of the people we talked to at your company.

3 months ago

Reply from American Home Shield

Hi Howard, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah

Aug. 7th, 2024

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Verified Customer

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Beverly

It took 5 days to get someone out there. They cut the sheet rock, fixed the leak yet never had someone fix the wall sheet rock after the repair. Still a big hole in the wall.

3 months ago

Reply from American Home Shield

Hi Beverly, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Mariah

Aug. 9th, 2024

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