American Home Shield: Read 34,871 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Michele michl Redding, CA

The use of sayler heating and air needs to be stopped. When the hvac unit was installed, they did not have a roofer already lined up to repair shingles that the installer totally made a mess of so my husband had to go on the roof to put plywood where the shingles were tore up because we had rain coming and we ended up having 16 inches of rain! Then the day after the unit was installed on roof we started getting calls from sayler to pay the invoice immediately even though the roof was not done, the title 24 inspection was not completed and the city had not cleared the installation. What type of business asks for payment prior to completion of a project! We have still have not been able to get a roofer out here, my husband has diligently been working on that. This company should not be used under your home warranty program.

4 years ago

check_circle

Verified Customer

star star star star star

Scott Cape Coral, FL

We had issues with a few appliances and AHS promptly sent a technician out and repaired the stove and dishwasher. Few months later we had more problems with the dishwasher and since it could not be repaired AHS replaced with a new one.

4 years ago

Reply from American Home Shield

Hi Scott. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer and that the problems with your appliances were resolved to your satisfaction. Thank you for trusting AHS.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Adam Metcalf Bremerton, WA

I have had truly wonderful experiences with AHS and the response time that the company has. Sometimes though it is the contractors that they refer out that are an issue. When that is the case AHS is always professional and courteous to get those issues resolved as best they can. Sometimes though resolution isn't possible and that is why I can't give a perfect score.

4 years ago

Reply from American Home Shield

Hi Adam,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Arthur Sepulveda San Antonio, TX

Recently had a 'short' 38 gallon electric residential water heater replaced. AHS approved the replacement and identified a service contractor to do the job. Besides whatever AHS paid the service contractor, I had to pay $ 775 ($ 700 + $ 75 AHS fee) for 'non-covered' installation costs. AHS approved the replacement and the service contractor did a very professional job of the replacement. My question is: Doesn't $ 775 seem like a lot of money in 'non-covered' cost to replace a unit that sells for about $ 500? I'll be checking with other home warranty companies and if I discover that they all work this way, I'm going to consider all of my options. When I started my contract with AHS about 20 years ago, the non-covered costs were usually minimal ($ 200-400), now they are more than the actual cost of the unit. This last experience does not 'feel' equitable.

4 years ago

check_circle

Verified Customer

star star star star star

Thomas Gigliotti Parker, CO

I had two appliances that needed repair. In both cases, the repair people came quickly and assessed the situation. In both cases, the repair parts were discontinued. American Home Shield offered me a replacement or money towards a replacement. I chose the money towards the replacement and they sent a check. It was simple.

4 years ago

Reply from American Home Shield

Hi Thomas. Thank you for letting us know about the experiences with your applainces. We are very happy to hear the problem was resolved quickly and to your satisfaction. Thank you for trusting AHS.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Betty Basehore Manteca, CA

We had our Garbage Disposal break after 11 years of use. AHS sent out a man to replace it with a new one within 2 days. The fellow was very well trained and knew what he was doing. He took out the old disposal and put a new one in. It only took him 10 minutes to get it running. Wow!!

4 years ago

Reply from American Home Shield

Hi Betty. It is so good to hear how efficiently the issue with your garbage disposal was taken care of. One of our main goals is to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

nathan safford Union Springs, AL

I has my share of issues with AHS, my AC system recently stopped working. The repairs was denied by AHS. I was told that the Meyers technician finding was there was previous issues with my unit. I have a copy of the technician report and it doesn't read of any prior issues with my unit. I has to pay out if pocket 1,940 dollars to get the compressor replaced in the unit. I tried to get refunded the wholesale cost from AHS but no success. I finally got a reasonable amount to replace my cook top. This was a 5 month ordeal. So u am still not pleased with all of the decision made by AHS. I was member for 9 years and I canceled my membership because of how my cooktop replacement was being handled . I recently renewed my contract.

4 years ago

check_circle

Verified Customer

star star star star star

Joe Carrasco Vancouver, WA

We have chosen AHS to protect our homes for over 20 years. While we have experienced some minor time delay problems, our over-all satisfaction with AHS is Positive. We currently have AHS contracts to protect both our home, plus our rental properties.

4 years ago

Reply from American Home Shield

Hi Joe. We are so delighted to hear that you have been pleased with the overall service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company. We look forward to working with you for many more years to come.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Nghia Nguyen Tampa, FL

getting help was quick and easy. for my particular experience I had to make 2 calls because the HVAC tech just came and did a quick fix to the problem but not resolve the actual cause of the problem. I was able to find the actual cause of the problem and mitigate the problem but I am not able to fix the problem.

4 years ago

Reply from American Home Shield

Hi Nghia. Thank you for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. We would be happy to speak with you if there is still any unresolved issue you may need assistance with.

Oct. 26th, 2021

check_circle

Verified Customer

star star star star star

Felonta Plano, TX

My service was completed quickly. I called the 800 number and within minutes they were asking questions about my issue and using a camera to validate exactly what needed to be fixed. After we schedule for the technician to come out, it was a matter of days before I received the part needed to fix my appliance.

4 years ago

Reply from American Home Shield

Hi Felonta,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

S.C Burleson, TX

Applying for the service is very easy. And the technician is sent the next day. However, the technicians are too slow. After they make an estimate, there is no news. I think you have to meet the techs well. It took five weeks to fix the air conditioner in Texas in the middle of the summer. I couldn't stay at home during the day, and it was so hot every night that I couldn't sleep, so I could cut my electricity bill by 1/3. Plumbing took 6 weeks. Only 2 of the 4 faucets could be fixed. I fixed the microwave and dishwasher. It was much easier and faster than waiting for them to fix it. I don't know if I'll join the American Home Shield next year. But I definitely think it's better than other HomeShield companies.

4 years ago

check_circle

Verified Customer

star star star star star

Katherine Gaffney Florence, KY

They have been quick and professional. Everything i have cled about has been fixed promptly. The companies they use are all local to me and have been very friendly. This is comforting as a single mom and first time home buyer.

4 years ago

Reply from American Home Shield

Hi Katherine,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Deborah Hammesfahr Buckeye, AZ

This is my first year with AHS and I couldn't be happier. Staff is easy to talk to and they are super informative when discussing details about your claim. The 3rd party vendors are professional and go out of their way to serve you well.

4 years ago

Reply from American Home Shield

Hi Deborah. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Linda Denniston Sparks, NV

AHS is the best! I’ve used them for a water heater, a broken ice maker, and electrical issues. In each instance I filed an easy online claim, and was contacted for a repair appointment within 2 days. I’d recommend them to anyone that wants quality work with no hassles.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Linda. We are so happy to hear how satisfied you are with your warranty service. We look forward to you being our valued member for many more years. We can't wait to provide you with exceptional service again.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Linda Barr Ontario, CA

Excellent service when it comes to fixing or having to replace an item. Thank you!!! If there is anything negative it would be some of the contractors are not reliable, lie on reports and don't keep me updated/status on items that need to be repaired with parts on order.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for your feedback. We are very happy to hear that you have been pleased with the repairs. Please continue to let us know how we are doing. We looking forward to providing a better experience with the service contractors as well.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mary Margaret Franco Rowland Heights, CA

It's been a positive experience, even recommended you to my neighbors (they signed up). Your techs hand improved. You always sent from Glendale area and wasn't happy with their lack of professionalism and evaluation of the problem. I had a serious concern when you refused to replace my AC system. I was given 3 different reasons for denying. I had several contacts at your company, the most aggravating one with an Amy H (?). I hired a AC contractor and he said that's how you all work. It was frustrating and I was angry but stayed with you. Interesting that your commercials advertise "no matter how your AC system.........". That's a lie. Anyway, you asked!!

4 years ago

check_circle

Verified Customer

star star star star star

Beverly Joseph Missouri City, TX

When I first got my warranty my washer broke. A repairman was sent immediately. It was determined the washer could not be fixed and they bought a new one. Actually I was shocked but I then knew this company is honest and operates with integrity. I will have them forever.

4 years ago

Reply from American Home Shield

Hi Beverly,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Rod Uyeda Rancho Palos Verdes, CA

Unfortunately, I have needed AHS twice in the last few months; my ice maker stopped working and my dryer stopped working. In both cases, AHS answered my claim immediately and I was very pleased with the service they provided.

4 years ago

Reply from American Home Shield

Hi Rod,
I am pleased to hear about your AHS service and both repairs that were completed fast and efficiently!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Glenn Seltzer Orange, CA

I am retired and repairing appliances is a wory of the past ! I simply let LHS do it. A small fee per month and a small charge per repair. All my appliances are covered. If the appliance cannot be fixed. That small charge for repair buys me a new appliance. Could AHS be any more of a Prince on a White Horse.

4 years ago

Reply from American Home Shield

Hi Glenn,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

check_circle

Verified Customer

star star star star star

Rick Froid Park Ridge, IL

American Home Shield has been a great experience! I joined up and got my account and they have taken care of all of our requests with wonderful service. I’ve had 5 claims in the last 2 years and all have been resolved perfectly and quickly. Great Company !!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Rick,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Jerel Gilmore Mobile, AL

I love the service, every time I'm in need of help I immediately call are go online to put in a claim to American home shield and get quality results. I'm pleased to say American home shield is a must have for your home service!!!!

4 years ago

Reply from American Home Shield

Hi Jerel,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star star

Dawn Kliarsky Saint George, UT

ALWAYS GREAT TO WORK WITH!! I HAVE BEEN WITH THEM FOR 18 YRS AND I SO APPRECIATE HOW THEY HAVE TREATED MY HOME NEEDS AND ME!! I HAVE RECOMMENDED THEM TO SO MANY PEOPLE BEAUSE OF MY EXPERIENCE....NEVER A MOMENTS REGRET THAT I HAVE HAD THEM....PEACE OF MIND!!!!!

4 years ago

Reply from American Home Shield

Hi Dawn,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

American Home Shield Customer Glendale, AZ

My interaction with the sales department, prior to making the decision to purchase the American Home Shield warranty oh, those interactions were good and mostly pain-free. However, all of the interactions with the American Home Shield customer service department, to include calling in to report a new event / claim, all of those interactions were tainted with a slight yet obvious language barrier because American Home Shield evidently uses an overseas call center for their customer service department. This has made my perception of American Home Shield I bit less than desirable, and as a result I did not give American Home Shield a 5-star rating.

4 years ago

check_circle

Verified Customer

star star star star star

Theresa Edwards Monroeville, PA

American Home Shield is an excellent home warranty company. Whenever there is a problem with anything in my home, I call them and get an immediate response. They always send competent, professional vendors to solve the issue. If they cannot fix the issue, the company issues a credit to replace the appliance, etc.

4 years ago

Reply from American Home Shield

Hi Theresa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star star

Antonio Calera, AL

Awesome experience has had no problems with American home shield. We switched from Choice home warranty because they refused to fix our a/c after having them for several years. We dropped them the same day and got American home shield. That was the best decision we could make when it comes to our home.

4 years ago

Reply from American Home Shield

Hi Antonio. It is so great to know you had such a good experience. We are so glad that you chose to be a valued member of AHS. We look forward to being your home warranty company for many years to come.

Oct. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Valerie Gondolfo Gold Canyon, AZ

I’ve been with AHS for a long time and I have had many service requests. Some things have been covered and some not. One situation had an extremely negative outcome. My dishwasher died and I never had it looked at, but when my refrigerator died a while later, I submitted a service request. It took a long time to get a repair person out, so I had to use ice and a cooler for several days. They looked at the dishwasher and refrigerator and reported back to AHS, and AHS decided that neither was covered because it must have been a power surge, which was not true because I have a special plug on my refrigerator to prevent that from happening.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Willie Jones Dayton, OH

My last experience with AHS was not very good to say the least, I'm not feeling very confident with the way that the team handles the claims that are submitted, if it wasn't for the contractor that was assigned to my home and the way that they followed up on my claim due to the negligent claim processing of my clothes dryer , I would have been in a world of trouble , my claim was closed after I was told that I would have to pay an extremely high amount to repair my dryer by the AHS representative, I'm so thankful that the contractor stepped in and got in touch with AHS and then AHS decided to help with replacing the clothes dryer after nearly 20 days, I don't use the warranty much so when I need them I expect AHS to be there for me just as I pay them to do.

4 years ago

check_circle

Verified Customer

star star star star star

Sue San Marcos, TX

They have consistently responded promptly with really expert service professionals to diagnose and fix the household problems I’ve had. I’ve been extremely pleased & grateful that I have had American Home Shield for the problems which have occurred. I have recommended it to my friends & family without reservation.

4 years ago

Reply from American Home Shield

Hi Sue. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Zelma Gaithersburg, MD

Have their coverage for many years and I’ve always been very satisfied with their services. I’m very happy with the ease of filing a request and the timelines completing the services. Dealing with AHS all these years has been a good experience.

4 years ago

Reply from American Home Shield

Hi Zelma. Thank you for the positive review and feedback. We are very happy to know how pleased you have been with the service we provide over the years. Thank you for being a valued member of AHS and we hope you continue to find the value in your home warranty coverage.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Eddie Lipham Arlington, TX

AHS has completely turned around my opinion. After a few bad experiences several years ago I considered dropping them, but since then they have been amazingly good. The contractors are much better, coverage is great, and response from both vendors & AHS has been well above expectations.

4 years ago

Reply from American Home Shield

Hi Eddie,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star_border

LEAH JACKSON Conyers, GA

I think AHS is a good company and, overall, would recommend them. However, I've notice their customer service level has gone down and would rate as a 3-3.5 due the difficulty in reaching a supervisor. Also, it appears they do not have a dedicated response area for direct complaints to upper management and/or the department that approves subcontractors for complaints against said subcontractors.

4 years ago

check_circle

Verified Customer

star star star star star

Pamela Reid Indian Head, MD

I am quite please with American Home Shield Warranty service. In the pass 20 plus years I had this warranty they have provided excellent service, professional and quick to respond my service calls. I would and do recommend American Home Shield to friends and family.

4 years ago

Reply from American Home Shield

Hi Pamela. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need. We look forward to being your warranty company for many more years to come.

Oct. 5th, 2021

check_circle

Verified Customer

star star star star star

Willie Watson III Charlotte, NC

Had a problem with my microwave..Filed my issues with American Home Shield. Service technician came out, order the parts to take care of my microwave issues. Technician came back after parts was received and completed the job to perfection

4 years ago

Reply from American Home Shield

Hi Willie. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Oct. 6th, 2021

check_circle

Verified Customer

star star star star star_border

C Brooks Glen Carbon, IL

I have had to have a few service calls. Was satisfied with the prompt service. Not pleased with having to place a couple of service calls for my air conditioner n having to pay for the freon both times within a year. $90 the first time n $130 most recently. I don’t understand why the problem couldn’t just be fixed immediately instead of filling it with freon that is just going to leak. So far I’m very pleased with my washing machine service . Have not yet received my reimbursement because I just made the purchase n submitted the receipt to AHS.

4 years ago

check_circle

Verified Customer

star star star star star_border

Sherry

They do replace items when they are unable to be fixed, but sometimes getting service and an appliance fixed or replaced takes a long time. We had a oven that would not work for 3 months before it was replaced and our AC we put in a service request for it in February and it never got fixed/replaced until June so if your willing to wait a significant amount of time to get items replaced/fixed then by all means they are great. Otherwise I would just pay for the services yourself.

4 years ago Edited July 6, 2022

check_circle

Verified Customer

star star star star star

Sarah Kent Katonah, NY

In general Home Shield has been very helpful referring contractors to my home to fix things that break. There is one contractor who is not being helpful in Buffalo and is badmouthing Homeshield and I am trying to make Homeshield aware of this but otherwise I have gotten a lot of help from Homeshield and I am happy with them.

4 years ago

Reply from American Home Shield

Hi Sarah. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Judith Esperanza Virginia Beach, VA

It took 1 month to get my induction stove fixed, it was an expensive part, and I can't fault AHS for shipping of the part, as soon as it came in they sent the service person out to replace it, service was completed and my stove is working again. I am satisfied with their service.

4 years ago

Reply from American Home Shield

Hi Judith. Thank you for your feedback. We are very happy to hear that you have been satisfied with the service you received. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Judy willburn

Service was great, however using a call center and folks that have heavy accents then read from a script is my only complaint. That is not my idea of a way to handle customers.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Judy. Thank you for your feedback. We are very happy to hear that you have been happy with the coverage and service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Tracia Roanoke, VA

Great customer service. I have called in to request service over 3 times and I paid only one-time fee service call because it was the same problem that the contractor fixed and still have the same problem. Great Company to use for home warranty!

4 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Tracia,
We appreciate our feedback and hope you continue to enjoy American Home Shield and the service we provide each and every customer.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Gary Connor Carthage, TX

We had a dryer break down. Called American Home Shield, no problem talking with a rep. And they contacted a service company. The company showed up next day diagnosed the problem, with in a couple days the part came in . We were back in business. No hassle no problems. Very happy with American Home Shield!

4 years ago

Reply from American Home Shield

Hi Gary. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Sep. 29th, 2021

check_circle

Verified Customer

star star star star star

Woody Merritt Island, FL

The American home shield representative was acting Very fast after I posted the service request. I got email response the next day regarding the service arrangements. I then got further reminder the day prior to the scheduled service. I even got notices when the service person is on the way to my home. It was an excellent service.

4 years ago

Reply from American Home Shield

Hi Woody. Thank you for taking time to tell us about your positive experience. We love providing our members with great service. We are so happy that your issue was addressed so effectively. Thank you for choosing AHS.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

DEBRA E MCDUFFIE Suffolk, VA

I came home from vacation to a busted water heater. In less than a week American Home Shield put me in touch with a local company who assessed the situation and installed the replacement unit. This unexpected repair could have ruined my post vacation budget but thanks to AHS my out of pocket was only a third of the cost.

4 years ago

Reply from American Home Shield

Hi Debra,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Barbara Cronan Auburndale, FL

I had a problem with my dryer. I called American shield and within a few days they send a tech out and he diagnosed the problem. I had to get a part for it and within the next week it was installed. The tech was very professional and helpful.

4 years ago

Reply from American Home Shield

Hi Barbara,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Sharon Matney Sterling, VA

Certified Electrical Technologies came on 8/24 to repair my ceiling light. Technician said he had to order some parts and would come back. After not hearing from them, I called yesterday. Because of Covid they have not been able to get the parts but promised they would come back and finish the job.

4 years ago

Reply from American Home Shield

Hi Sharon,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

J. Williams Grand Prairie, TX

Contractor/Advisor, was very courteous and efficient, exhibited excellent Customer Service Skills. Answered all of my questions. ** Just a note, please make sure all personnel entering customer's home are informed on importance of being masked.

4 years ago

Reply from American Home Shield

Hi J. Williams,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

DELORIS PHILLIPS Lindale, TX

If I had a problem with an appliance, AHS has been prompt to take care of the matter. If the appliance is broken beyond repair, there is no hesitation to replace it. I ame totally satisfied with AHS and will recommend them to anyone.

4 years ago

Reply from American Home Shield

Hi Deloris,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Helen Lockwood Charlottesville, VA

Most providers were excellent, others were good, but a couple providers were less than satisfactory with timeliness and with billing additional charges. Replacement items were not covered if they malfunctioned, and I was referred by AHS to the manufacturer's warranty division, which told me they didn't cover it either, as AHS hadn't handled the warranty on the item. Premiums were raised every year, so after the third year, my premium had doubled. Customer service was polite, but were sometimes difficult to understand, with rote responses. Only one customer service representative returned my call with information as promised, while several others said they would call back but never did.

4 years ago

check_circle

Verified Customer

star star star star star

Pamela Chesterfield, VA

My dryer broke and was burning the clothes I dried. I called AHS and they sent a repairman right away. He determined that the dryer was at the end of its useful life, and recommended it be replaced. The replacement process was smooth and simple. Thank you American Home Shield!

4 years ago

Reply from American Home Shield

Hi Pamela,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star star

Mary Bayport, NY

My policy has been in effect since January and I have had occasion to use AHS for 4 service calls ( which was the whole point of getting it). Everyone I spoke to was friendly and professional, and the people who came to service my appliances and CAC were likewise.

4 years ago

Reply from American Home Shield

Hi Mary,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Cedric Tucker Universal City, TX

I have had four claims with AHS in the last six months. AHS assigned a technician to the work right away and they came within time limit, even sooner for issues needing. One problem (refrigerator leaking) was resolved at time of the visit. The first of the other three took months to resolve. A microwave door had to be ordered it took more than two months and when it arrived it was the wrong one. Another month and a half we final got the right one. The next was the upstairs air conditioner went out. The resolution required parts which, after tow weeks, have not arrived. The next problem (a water leak in the walk and ceiling) was quickly resolved. I have called AHS about the delay in the parts twice and the representatives were very nice and helpful; however, they could not find out what was holding up the parts. The.y both tried to call the purchasing department but no one answered the phone. They tried a second time and a recording said the wait time was two hours. We still don‚Äôt know the status of the parts. I experienced this problem before. My washer went out and could not be repaired. It took six months to wait for a new one. I don‚Äôt know the why there is so many problems there. Is it a lack of enough people to handle the parts or should you add another shift? Something needs to be done if you expect a 5 star rating.

4 years ago

American Home Shield Reviews