American Home Shield: Read 34,383 User Reviews From Real Homeowners

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Shirlee Anne Shirley San Bernardino, CA

It takes so long to get someone on the phone, The companies you are referred to are not always customer service friendly and the wait time for the issue has been up to a week. Imagine being without heat for a week or with out air conditioning for a week! There is no consistency in the company referred so ( should have kept the card) the great service I received from a particular company.... I did not get from the next one. I asked for the same company that came out the last time, and the Home Shield call center person said they have no way of seeing who was sent out to my home previously. Very frustrating on both issues

2 years ago

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Deborah Brinkley Dover, DE

We choose to get a new washer because we had been without a washer for weeks and then we found out that the wrong part was ordered which made us have to wait longer and we really needed our washer. The workers were very polite and apologetic. We also had to wait for our dishwasher parts as long but we were able to maneuver around the dishwasher. Again the workers were apologetic. My appointment for service was between 1 and 4. They got there at 7;00 pm. I had waited all day for them to come! I got no call telling me there would be a delay until the technician called to tell me he was 25 minutes away! I was a little upset but I am grateful to have my dishwasher repaired but not happy about buying a new washer. I have been with American Home Shield for awhile and have used it very little. I really am not happy this time.

2 years ago

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Victoria Parker Stevensville, MT

I used AHS at my old address in Billings and 2 experiences were phenomenal. The contractors were fantastic and the process was easy. The 3rd experience was terrible. The locksmith didn't want to come out and said he no longer worked w/AHS b/c he wasn't getting paid. Working with online support took forever and in the end, after promising the locksmith would come out, he never did. So I had to deal with online support again to get a refund and they could barely understand me. I also got AHS for my new home in Stevensville and the experience while being here has been terrible. I did three service requests. One was fulfilled promptly and to my satisfaction but the other two have been cancelled(?) and I still haven't received a refund. And one of those requests shouldn't have been cancelled. Turns out the contractor they assigned for the boiler wasn't even licensed to do that kind of work here so I'm happy I cancelled that request. But so far, I am thinking about looking into a different home warranty program. Customer service is difficult to understand, communicate with, and it takes forever to get to a result.

2 years ago

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Verified Customer

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Sally Bruggman Folsom, CA

I have an issue with a denial on my claim and and it was wonderful that I had elevated the issue and it was addressed so quickly and so thoroughly I was beyond my thoughts of how much better any company could get than they performed and I was so amazed.

2 years ago

Reply from American Home Shield

Hi Sally, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 21st, 2022

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Brian Dennett Ooltewah, TN

Using my home warranty was so simple! I scheduled an appointment for my a/c system that was not cooling, a local technician came and evaluated it, parts were ordered and several days later installed, saving me a lot of money. Great job, so glad I have this peace of mind!

2 years ago

Reply from American Home Shield

Hi Brian, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 22nd, 2022

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Guy Scotten

Easy of submitting a claim and quick response

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Guy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 22nd, 2022

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Laura Phillips Pacific, MO

Easy to file a claim, it was the first day that they assigned someone to my claim. They did an assessment over the phone. Ordered the parts, called to set up a time. The service man was great, very nice , cleaned up afterwards and all fixed. Very happy

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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James Lazarz Tyler, TX

The service was excellent. ordering the service was good. My request I asked 2x by phone about my order status, I was hung up and no answer given. I rate the phone service very poor. Matter of fact they said my order was complete and I was still asking questions

2 years ago

Reply from American Home Shield

Hi James,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jun. 22nd, 2022

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Marion C Turner Centerville, GA

It was easy to go online to report a problem with my A/C unit at night. I had a contractor contact me by email within about 15 minutes. I called the contractor at the supplied number and had an appointment fo 3 days later becaus i reported the problem on Thursday night and the appointment was the following Monday.

2 years ago

Reply from American Home Shield

Hi Marion, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 22nd, 2022

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&rady mccombs Alabaster, AL

Well I'll start with customer service calls that are forwarded to India or where ever so your name is(AMERICAN) home shield how about when customers who need to talk to someone call oh i dont know maybe speak to a darn AMERICAN!!!!!! #2 my last service request was my sewage pump so the guy from k&s plumbing comes to my house and proceeds to try and RIP me off if you look at what he claimed was $850 out of pocket for me was a total of $38 plus i bought and install the sewage pump all these parts abs pvc pipe for $346. So i called and that's were #1 issue comes from because it's been almost 3 weeks and i still have not recieved a call from supervisor!!!!! #3 so im looking at my bank statements and i set y'all are now charging me $58.99 instead of the $49.99 that i agreed on not once but twice so that needs to be fixed my checking was shut down due to getting compromised so the accountwas not closed, changed or anything for the price to. Thanks

2 years ago

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Sheryl Bolarinwa Louisburg, NC

The first time I had to use there service I had a great experience. I was so happy that I started telling everyone about them. Then everything went wrong. This latest experience was very painful. The agents seem to not know what was going on and it was difficult to get a supervisor to talk to. There is no follow through with the contractor after they are assign to a customer. There is also no follow up with the customer. It took a year to get my water heater replace. I was unable to get in touch with the assign contractor and every time I contact AHS I was told that they could not reach the contractor either and then nothing. They would promise to call me with update but never did. I am currently researching other home warranty companies.

2 years ago

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Pamela G. Benson Dallas, TX

Because of the vendors they use and the fact that they dont have to do anything and still get your $100. Thats unacceptable in my book and really dont plan on re-newing because of this fact. They have a vendor come in to do work on plumming who claimed he had to go on top of our house, when in fact he didnt. We called AHS to explained that he didnt do anything and they sent someone else out who did the services without having to go on top of our house. This let us know the 1st company was trying to make more money off of us. If we had let them gone on top of our house to do the drainage it would have costed us over five hundred dollars. We are still charged stating even if the vendor comes out and look and do nothing we are still responsible for the $100. This let me know that AHS did not care and also is just after the money to have charged me for something simple not done!! I was charged and poor excuse given!

2 years ago

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Dan Teague Seguin, TX

They replaced my AC unit but not the interior unit which is not compatible with the newer AC. They want me to pay the $3000 to have it replaced, even though its keeps freezing up since the outside AC was replaced. Its over 100 here in Texas and is supposed to be for atleast the next 2 weeks if not the entire summer. We have to shut the unit down several times a day to thaw out the A Coil. In doing so we also have to replace the filter everyday because it gets wet and the house during the day is usually 90 until about 6:00 in the evening from continuously shutting it off and the AC not able to cool it down before freezing. I am a disabled Veteran that was forced to retire from my Government job at the beginning of Covid in 2020 and can't afford to pay $3000 to replace it. I am living in my rv because its too hot to stay in the house and and going to sell it.

2 years ago

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Verified Customer

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Doris Lane Temple, TX

After I reported my problem, a technician was sent to my house & found out what the part I needed. The technician ordered the part & then came back & fixed it. I was always emailed by the company to let me know when the technician would arrive.

2 years ago

Reply from American Home Shield

Hi Doris, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Bob Biondini Medford, OR

We have been with American Home Shield for years and they have always been honest, upfront and very easy to work with. Anyone with a older/Aging house should consider their coverage. Our house turned 100 years old this year and American Home Shield has more than paid for itself over the years.

2 years ago Edited October 12, 2022

Reply from American Home Shield

Hi Bob, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Kelin Brown Clearlake, CA

When you sign up for a service and they deliver, that always a good thing. I gave this company a good rating based on the re-key service that is free when you purchase a home, it's a very nice little perk. We'll see how they perform if something big comes up.

2 years ago

Reply from American Home Shield

Hi Kelin, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Verified Customer

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Daniel Brandstatt Denver, CO

We have only had the policy for a little over a month, when our ac went on the frit. They sent a repairman who assessed the issue quickly, ordered the part and came back 2 days later and fixed it. So far, very satisfied with the service.

2 years ago

Reply from American Home Shield

Hi Daniel, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 15th, 2022

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Verified Customer

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Matt Gilbert, AZ

Excellent service call. My air conditioners both went out at the same time causing me to be without air conditioning in arizona in 105 degree weather. I called American Home service and I had an appointment set up instantly with an a/c company that fixed my problem in under an hour. The entire process was very satisfying!

2 years ago

Reply from American Home Shield

Hi Matt, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Verified Customer

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Rosalind Sahlu Tucker, GA

American Home Shield was able to schedule my appointments in a very timely manner and service completed within a few days. The customer service representative was very professional. This is my 6years using their services, would definitely recommend.

2 years ago

Reply from American Home Shield

Hi Rosalind, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 9th, 2022

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Ivana Cvetkovic Tulsa, OK

They sent us really really bad plumbing company. Luckily, based on the reviews, we disputed the diagnostic of the plumbers and asked AHS to send us different plumbers. Sure enough, the diagnosed the problem differently and solved it quickly-saving us and AHS time and money. Point is, AHS should not be working with the service providers that have bad reputation and reviews.

2 years ago

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Isaias Magana San Jacinto, CA

first electrician that was sent out did not want to look into why we had a serious electrical problem instead he stated that for 350.00 he would go underneath the house to find out why we had electrical problem i refused and checked with AHS they send out another electriction he found out the problem right away in kitchen negative wiring was wrong . the first electrician wanted to make unnessasary money from me!! The first plummer that was sent out to check my water heater looked at it for one min. and left.!

2 years ago

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Verified Customer

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Susan Perlow Arlington, TX

I've had American Home Shield on every home I've ever owned. They are always quick to respond and send the best qualified repairmen to help. When appliances cannot economically repaired, then give me a choice to either replace it or accept a cash payment towards my purchase of a new appliance. I would not own a home with AHS!

2 years ago

Reply from American Home Shield

Hi Susan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 7th, 2022

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Bernard robinson Wilmington, NC

It did not take long for them to reach out to me for an appointment and they came at the time of the appointment. Very friendly and helpful and handled my problem the same day and explained what the problem was and how to avoid it to happen again

2 years ago

Reply from American Home Shield

Hi Bernard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 9th, 2022

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Verified Customer

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Kay Ross Gonzales, LA

They continued to work with me with getting my a/c running. Very helpful with reminders as to who was assigned and letting me know what day and time to expect repair service. Representatives are always polite and very helpful.

2 years ago

Reply from American Home Shield

Hi Kay, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 14th, 2022

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Steve Crisler Houston, TX

We have used AHS several times for tune-ups and repairs. The reservation process seems fairly easy and the vendors have been good so far. What we don't get is the underlying information about what AHS pays for a service if anything and how much I'm saving by using this service. Example: We had a toilet replaced and wanted to upgrade the toilet from the AHS approved. The vendor couldn't explain the amount AHS would pay towards the item vs our upcharge. It should be clearer what savings we get from paying a monthly fee.

2 years ago

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Pam Nix Dawsonville, GA

Customer service is wonderful however what the policy covers, such as plumbing basically only includes unstoppable a stoppage, however the toilet has to be removed to snake the system but the customer is responsible for removing and replacing the toilet to the tune of about $350. So in reality, it costs you $450 to unstoppable your plumbing. If it is faulty, it does not cover any repair. If they have to cut into your wall to reach plumbing, you are responsible dor the sheetrock repair. Not always worth it.

2 years ago

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Erika Dallas, TX

Use contractors who are not upfront about how they will move forward with the job. One company left me a receipt detailing what needed to be ordered to come back and do the work. Then I find out through AHS the work won't be conducted. Another issue is AHS close out service requests without being knowledgeable if the service was actually completed. One company probably would've never returned to complete the work if I didn't monitor AHS. I went without a bathroom sink faucet for months"company came, saw the problem, and had to order the part. That took two week, when they came back it was the wrong part. They had to order another part. When I went to AHS the service request was listed as completed. If I would've never contacted AHS I am sure that company would've never come back to actually complete the work.

2 years ago

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Patricia Alexander Effort, PA

Having AHS has been a game changer for me as I'm single home owner and not good at fixing anything having AHS to call when things break down is a blessing. There always on time and the people that come to service your home is great. The best part is that if HD can't fix it they will replace it with great replacements.

2 years ago

Reply from American Home Shield

Hi Patricia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 2nd, 2022

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Jon Phoenix, AZ

Very easy to get repairs scheduled. The only reason it isn't a 5 is the amount of emails, phone calls and letters in the mail is excessive. I know I have them I don't need to be reminded every day with multiple emails and letters in the mail.

2 years ago

Reply from American Home Shield

Hi Jon, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 15th, 2022

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Charmaine Tavares Henderson, NV

They respond quickly to remedy whatever I needed attended to . They keep me informed as to which company, what day and what time. Excellent and dependable service. A real pleasure to work with them. I am extremely satisfied with their services and follow-up.

2 years ago

Reply from American Home Shield

Hi Charmaine, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 31st, 2022

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lurod Bakersfield, CA

A competent contractor was contacted for my insurance work. They tried to fix my AC but couldn't do it. So a new you it was needed. This was quickly completed too. I did have to pay about 3k for permits and fees and stuff but still satisfied

2 years ago

Reply from American Home Shield

Hi Lurod, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 2nd, 2022

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Brooke Miller Crown Point, IN

The scheduling at American Home Shield was very helpful and the contractors that performed the services were excellent. However, I had an issue with my water heater that American Home Shield would not cover. AHS claimed it was not covered because the issue was pre-existing. However, I just purchased this home with the home warranty included and this "pre-existing" condition was not disclosed in any of my purchase documents. Therefore I would expect issues that arise to be covered by the warranty.

2 years ago

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Terry Maxwell Spring, TX

Service has been great! However, I only give four stars Because of the monthly charge. I've been a loyal subscriber for over 12 years. But evidently that does not mean anything to American home shield warranty. Since every year for the last five years they go up on the monthly price. I am at almost double of the monthly charge than when I originally joined. There are plenty other providers out there that I'm considering that will get me back to my original monthly charge.

2 years ago

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Arijana Harris Amissville, VA

Really no value for money. They hardly have any vendors to choose from and when they finally do find them - they are not exactly the best ones and they also do not come from the local area so that affects their efficiency, availability, etc. When they use vendors like Sears (because there is nobody else!) - it took almost three months to get a part and AHS would not even try to use another vendor to expedite the service call. In chats with local vendors we found out that it's not worth to them to sign up with AHS! That was a bit of a wake up call. Anyway, this call I made regarding our shower faucets - it turns out - shame on ME! My complaint 'for job not done/problem not resolved' - was acknowledged and I was given both a half fee refund (yay?!) and a tiny lecture about regarding the 'paragraph .blah, blah, blah of the contract' where it apparently states that they don't take care of THOSE plumbing problems!!!! What's the point of having this 'warranty'?!? We pay $89 a month only to be told to go look for someone else - and pay them as well! The call on system is set up that you can't explain Other problem (can't type up what you are calling about!) - so that's a first step that's wrong! If you can't send people to fix our problems- then there should be a way to tell us (sorry, remind us?!) that that particular problem is not in 'paragraph blah, blah, blah ,) and then you don't charge us - and we call outside people or as usual, we teach ourselves on YouTube and fix it ourselves! The only thing that's nice are those over-polite customer service people that sound like they are in another country and they try to oblige and they seem so eager to get those Fives after the call. They try to do their job, but sometimes you feel that their hands are also tied. Enough. Thank you for listening and for your time.

2 years ago

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Tamira Henry North Las Vegas, NV

They are an okay company. They're not awful, they're not amazing .they're okay. Some of the companies have been lovely. I've had three different companies come out for my dishwasher. This last time, may have fixed it, but now it's leaking! With my pool filter-it was being replaced, I picked one out but the pool person, who was a bit rude, told me "no, we'll use what they want ". It's My Home why does someone else get to dictate what I can and can't do? Then when you call to speak with someone, you are ALWAYS speaking with someone out-of-country. WHY?! When so many, State-Side, would love an at-home job?! You want to 'insure' American homes, not employ American workers? This company okay: not awful and not amazing.

2 years ago

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Wallace Rolling Meadows, IL

It was a long process to get our furnace replaced. I had to wait an additional 2 days before someone was able to come out because they sent a company that did not specialize in our Bryant furnace. This was even after I specifically told them I needed a company who does work on those furnaces because this issue happened in the past. After the initial service request and a review to approve the replacement of our furnace it, it took almost a week to get it replaced. There was no urgency despite me telling them we have an infant in the home but since it wasn't below freezing, it didn't seem like they were in a rush to help replace our furnace than the standard time they told me.

2 years ago

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Verified Customer

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NORA SMITH Cornville, AZ

When I called for my repair, even though it was in the evening, they were able to accommodate with a next-day appointment and the repairman was very knowledgeable and knew what the problem was right away, even having the part to replace in his truck.

2 years ago

Reply from American Home Shield

Hi Nora, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Annette Boroff Oklahoma City, OK

We have been using and for several years and I like their communication style. we will continue to use them and recommend them to others. Great service. Every time I call the customer service reps take time to make sure all concerns are taken care of.

2 years ago

Reply from American Home Shield

Hi Annette, We appreciate your feedback and hope you continue to enjoy AHS and the exceptional customer service that we provide!

May. 24th, 2022

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Verified Customer

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Victor M. Huber Benton, AR

Technician came to residence, evaluated situation, and ordered parts. In the process of repair, he discovered another issue, ordered the parts and completed the task in a very timely manner. I am very pleased with American Home Shield.

2 years ago

Reply from American Home Shield

Hi Victor, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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Verified Customer

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Meghan Savoy Brighton, CO

Service claims are easy to file and easy to check the status of and follow up on. They partner with many local companies to get the work done. As a first time homeowner there are many services that we were unaware of for routine maintenance that pop up as suggested and covered services in monthly and quarterly mailers and updates.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback about your experience with us.

May. 25th, 2022

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Verified Customer

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Shelley Ruiz Mesquite, TX

I have requested service 2 times and both times the service was very fast, the technicians are professional. They came in and assessed the issue, the repairs are done in a timely manner. They are very easy to communicate with, submitting a claim is very easy.

2 years ago

Reply from American Home Shield

Hi Shelley, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

May. 24th, 2022

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Verified Customer

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George Schimmek Knoxville, TN

In 2019 I had Choice Home Warranty. and my water heater began leaking the following year. They would not cover it as they only cover the mechanics of the system. I dropped them that day and went with AHS. Six years later and no issues.

2 years ago

Reply from American Home Shield

Hi George, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2022

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Isabel Owen Charlotte, NC

Usually good service except ehff we n I call in for an issue snd im told my problem isn't covered. I had to fight to get half my money back. How am I to know that a plumbing problem is related to tray under shower snd that's not covered? Unfair. You should return money if we make an honest mistake snd pay for help in something we believe to be covered.

2 years ago

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Verified Customer

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Lamar Brooks Nolanville, TX

A/C unit needed repair wanted 1400 dollars for Freon. Unit is 20 yrs old total repair was 1800 dollars. So instead of spending 1800 dollars on a 20 year old unit I bought a new unit. They only offered 1270 dollars for buy back. The offer was only the amount to fix the unit 1270 dollars. As long as I been with AHS and the A/C unit was 20 years old. I fill it should have been more because I replaced the hole unit. AHS benefit's the most. So I think that was unfair to do me that way. A loyal customer for years!!!!

2 years ago

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Verified Customer

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Bennie W Johnson Palmetto, GA

Had problems with Home shields the very first time that I used them. I had problems with my refrigerator I call HS they sent technician to look at the problem, tech. took a look at the frig. I was told that they no longer had the tools to fix the frig. But not to worry H. S. would take care of the situation, but when I heard from H. S. customer service I was told that they wouldn't replace the frig. because the tech told them that the frig. had been mistreated. That really sent my blood pressure up. I had paid them for about four years and had not use them for anything big but when I needed help they tried to give me the run around really put a bad taste in my mouth. I feel that I should not have had to get upset like that. They came through when I had to have a washing machine but I stayed on edge thinking that they would not replace it. This year the price has gone up again I can't Afford H. S. I'm on a fixed income .

2 years ago

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Verified Customer

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Jim McMillin Colfax, CA

Gives me peace of mind knowing that I have a blanket policy that is fast, friendly and efficient. Several times I have needed small and large appliance repairs. The subcontractors that respond are trustworthy and either fix what's wrong or recommend replacement. I have partnered with AHS for 5 years

2 years ago

Reply from American Home Shield

Hi Jim , Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide.

May. 17th, 2022

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Verified Customer

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Angie Edgar Jefferson, GA

They are very professional and always have somebody to come to our rescue within a couple of days. If our appliance is not able to be repaired, they give us a fair market value for our appliance and we can apply that toward a new purchase

2 years ago

Reply from American Home Shield

Hi Angie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 18th, 2022

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Verified Customer

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Michelle Bryant Tulsa, OK

I can't imagine owning home and NOT having the home warranty. I'm a single woman, and while I'm capable of fixing things myself, I do not have any desire to do these things myself. I've heard others talk about their home warranty and not be too impressed. AHS has always been awesome to deal with. Thank you.

2 years ago

Reply from American Home Shield

Hi Michelle, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 26th, 2022

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Verified Customer

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Ileene Shanahan

AHS has always responded quickly to my online requests for service. There has always been follow-up communication regarding the assigned contractor and after the work was completed. The only reason I gave a 4-star review was when I tried to submit a service request the last time for my clothes dryer, there was no box for comments to be made. It stated that my contractor may be one who performed virtual evaluations of the appliance. I am totally against virtual evaluation because AHS stuck us with an appliance repair service for our washer about a year ago and it delayed a true service visit. There should be a way to leave comments on the service request sheet.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Ileene, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 24th, 2022

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Verified Customer

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Wendy Thompson Mansfield, OH

Because so many companies tell you there's nothing hidden and there is it was absolutely fabulous I called fast response same day I called technician was out technicians were wonderful I couldn't be more pleased I will keep this insurance as long as I'm still alive

2 years ago

Reply from American Home Shield

Hi Wendy, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

May. 24th, 2022

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